2018 Ford Edge complaints

Slips out of gear when starting up again from stop then back in gear suddenly causing jerky start

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact stated that when the vehicle was started, the vehicle was abnormally shaking. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced Technical Serviced Bulletin: 22-2229; however, the contact was informed that the repair was not covered under the program. The failure mileage was approximately 57,900.

Coolant intrusion to engine cylinder bay which leads to misfires, white smoke and constant lagging, jerking and rough starts. Dealership confirmed new engine is required to remedy this issue.

The car has 64,000 mi on it. They had to change the long block because of coolant infusion into the number 2 cylinder. They denied my lifetime warranty because I had the oil changed at the dealership twice at 6 months and 2 weeks. I had the oil changed religiously at 5, 000 or less miles at the dealership where I bought the car, Ricart Ford. Also they denied it because I changed the cabin air filter on my own.

Coolant intrusion into engine cylinder. Requires long block +engine build. Issue reported at around 75000 miles.

Check engine light came on and I checked the code with a reader. The code came up to a cylinder 2 misfire. Made an appointment with local dealership for diagnostic of the issue. Before the appointment was able to happen the check engine light went off. Appointment cancelled and 2 days later the check engine light came back on so made a new appointment. Continued to drive car with no issues. Brought car in for service and received a report back that cylinder 2 & 3 misfire and was advised coolant leaking into the engine and recommended repair is a new engine. After a quick google search found that this is a widespread issue with this engine.

In September 2024 (just over 68k miles) my check engine light came on in my 2018 Ford Edge, car overheated, smoke from tailpipe and would no longer run. I had it towed to the dealership where it was determined that it needed a whole new engine. This is the same engine that is recalled or warranty extended for the Escape but not the Edge! 2 weeks later, I paid thousands of dollars to have the engine replaced. Today, less than 3 months later and only a few hundred miles after a new engine- the check engine light is flashing and the vehicle is sputtering. This vehicle is used to transport our children and get us to/from work. This is completely unacceptable and unsafe. The vehicle is, once again, unable to be driven. I have contacted Ford Customer Service who has advised we make another dealership appointment and they are not open currently. Something needs to be done about this vehicle!

Car went into limp mode and over temp light came on. Coolant reservoir empty. Research led to TSB 19-2346. Prior to this CEL was coming on and off and throwing code P0301 errors. Replaced plugs and coil packs at the suggestion of the dealer but made no different. Started out with rough idle but smoothed out after about 30 seconds. Dealer diagnosed issue and quoted $6,900.00 plus tax to install new long block. Safety concern is the engine started to overheat. Fortuantely we stopped before anything serious happened, but found several reports online of this causing engine fire and destroying the car.

The contact owns a 2018 Ford Edge. The contact stated while accelerating from a complete stop, the vehicle hesitated while responding. The contact stated that the failure progressively worsened. The contact also noticed that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The contact stated that upon starting the vehicle, the vehicle experienced a rough start and was shuddering temporarily. Additionally, the contact stated while attempting to drive from a complete stop onto the road, the message "Caution - Coolant Temperature Overheat" was displayed, and the check engine warning light was illuminated. The vehicle went into LIMP Mode. The contact stated that upon depressing the accelerator pedal again the vehicle was sputtering and was significantly sluggish. The contact stated that the vehicle was able to accelerate to 30 MPH after driving for 1 mile. The vehicle was driven to the residence. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion in the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and offered to partially cover the repair. The failure mileage was approximately 52,000.

The contact owns a 2018 Ford Edge. The contact stated that the heater was not working properly. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that coolant was leaking into the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 19-2208 and 22-2229. The manufacturer was notified of the failure. The approximate failure mileage was 44,900.

Symptoms: Coolent level would go low; White smoke from exhaust; Vehicle would run rough; Coolent was in cylinder; and Check engine light would indicate. I took vehicle to my local Ford dealer. I was told this is a known issue with my vehicle and that the engine needed replaced. See previous Complaint # 11558954

I took my vehicle in for a check engine light to the dealership. It has been diagnosed with coolant intrusion. There is a current recall but I’ve been told my vehicle isn’t in it even though this is what is wrong with my vehicle

When refueling and the engine is on the revolutions (rpm) go up and down and then engine will turn off by itself. It then takes 2 to 5 minutes to restart engine and then you have to raise the rpm’s until it’s drivable. During this process you can also smell fuel from gas tank area.

I am told my torque converter clutch is slipping, and I am recommended to replace my torque converter and pump despite the vehicle having only 64,000 miles driven. Transmission parts are failing despite having a relatively young car. The vehicle was inspected at a Ford dealership and a diagnostic was performed to find this defect. I have investigated if there is an open recall for my VIN and none appear, although the torque converter on 2018 Ford Edge Titanium vehicles have recalls on them. Prior to the failure, a wrench icon as well as the check engine light were turning on and off between uses of the vehicle. These icons both turned off prior to bringing my vehicle to the dealership, indicating to me that there was no longer an issue present, though the dealership stated through their diagnostic that there indeed was still an issue with the transmission.

Coolant is leaking into the cylinders and causing misfires and shuttering of the car, the engine temperature spikes and warnings go off. this is happening in my 2.0L engine. this is the same problem as the 1.5L engine problem that Ford has recalled, but Ford is refusing to recall the 2.0L engine with the same issue. Ford has required me to replace the engine at my expense and now a few months later it is exhibiting the same problem and it is back at the Ford dealer and there is no promise date for putting in engine #3. I am left still paying on the loan for the car and I have no car and don't know when I will get it back. Ford is not offering a loaner/rental vehicle while they are holding my vehicle for repairs. Ford said they would not provide a good trade-in value because of the known issues. I can't sell it on the open market because of the known maintenance issues with Ford vehicles in general, but specifically Ford Edge. Ford's handling of this situation is as bad or perhaps worse than the problem itself.

- A certified Ford technician informed me there is a crack in the engine cylinder block, and coolant is leaking through to the pistons. One or more pistons is full of coolant and shakes the car when starting up, and has caused downstream issues with exhaust, catalytic converters, spark plugs, and O2 sensors. This resulted in the engine running too hot and welding the spark plugs to the engine. The dealer quoted me $8,400 just to replace the engine and said other components may be damaged and additional costs would likely be incurred. The vehicle along with all affected components is available for inspection upon request. - This issue put myself and another at risk while on the highway, I was forced to pull to the side of the road abruptly in fear of continued driving making the issue worse. - This issue has indeed been confirmed by a Ford dealer, who cited this as a common issue they see. - After contacting the manufacturer (Ford), they refused to offer any additional inspection, financial assistance, or anything else to further investigate or remedy this issue. The police and insurance representatives are not involved at this time. - A check engine light relating to bad O2 sensors appeared a year ago, but went away. The high engine coolant temperature warning sound & message appeared a week or so ago, which prompted me to take it in to get serviced immediately.

Check engine light went on. Code was P0302/07E8 pd - Cylinder 2 misfire. After changing spark plugs - multiple times - and changing out the ignition coil, mechanic said he'd have to replace the entire engine. Took to Ford Dealer who confirmed concerns, performed test and found coolant in cylinder 2. Said that engine needed to be replaced. A mechanic said if engine wasn't replaced it could eventually cause overheating, engine fires and catastrophic failures. My car only had 56,244 miles on it when I had to replace the engine at dealer, at a cost to me of $8000. (Warranty expired at 5 years, 50,000 miles. Ford has recalled other models with this same problem. This model and year should be included in the recall.

The contact owns a 2018 Ford Edge. The contact stated while the vehicle was parked, the driver's front door was opened, and the contact noticed a popping sound. The contact's husband inspected the vehicle and noticed that there were cracks within the door well where the check arm was connected. The vehicle was taken to the dealer; however, the contact was informed that the repair was not covered under recall repair or special programs. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was concerned about the failure, because four grandchildren were regular occupants in the vehicle. The contact was afraid that the doors would detach while the grandchildren were inside the vehicle. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 68,000.

The contact's wife owns a 2018 Ford Edge. While the contact’s wife was pulling into the driveway, the contact heard an abnormal hissing sound coming from the rear passenger’s side tire. The contact used a set of pliers to remove a stone from the tire, causing the tire to deflate. The contact attempted to replace the tire and discovered that the lug nuts were swollen, preventing the lug nuts from being removed. The contact called his son and was able to use other tools to remove the lug nuts. The spare tire was placed on the vehicle, and the vehicle was taken to an independent mechanic who acknowledged the lug nut failure and referred the contact to the dealer for assistance. The lug nuts on the other wheels were also swollen. The dealer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.

The adaptive steering fault light came on. My steering wheel is slightly turned to the right. I took it into the dealership for service and troubleshooting for this issue. As far as I can tell, there is not a recall for this issue, however I am reading about numerous incidents where this is happening in particular with the Ford Edge. The part is back ordered and the repair quote is $4,090, which is outrageous. In the interim, I was advised not to drive the vehicle because it could completely fail. I am completely disappointed in Ford. I bought my 2018 Ford Edge used and I love the car, but a $4k repair for a 6 year old car with about 55k miles is outrageous. Ford should issue a recall for this problem.

The contact's wife owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the engine warning light illuminated. The contact used a code reader and determined the failure was due to the spark plug or cylinder #1. The contact replaced the spark plugs. The vehicle was taken to an independent mechanic, who informed the contact about TSB: 19-2346. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 45,000.

My car was leaking coolant into the engine not only causing the engine to fail and need replacing, but the engine overheated, causing me to have to pull over on the side of the road. It happened a few time before the issue could be found. The dealer finally found the cause of the overheating was due to coolant intruding into the engine causing cylinders to misfire.

Took my car in to get repaired as the heater was not working. Turns out that I am required to have a full engine replacement after ONLY 58,000 miles due to coolant intrusion. This is absolutely unacceptable. The risk of coolant leaking into an engine is complete engine failure which can result in engine fires. This was confirmed by the dealer service center. There was a check engine light on, but then it turned off after a week.

Recently, I had to replace the engine on my 2018 Ford Edge with only 73k miles on it. I spoke to an agent on July 10th with Case #: [XXX]. The total engine replacement cost was $7,700. Ford only covered $3,000, leaving me with the remaining balance of $4,700. I first noticed my check engine light was on in July, so I took it to the dealership (Tony Betten Ford, Grand Rapids, MI) to find out the engine block was cracked and needed to be replaced. The powertrain warranty only covers 5 years or 60k miles, and my vehicle is 6 years old with just over 73k miles, so it did not qualify. I should not have to replace an entire engine at this mileage, especially since other automakers' warranties are upwards of 100k miles. I've taken good care of this vehicle and bought it brand new (in 2018) and would expect better of a Ford Vehicle. Coincidentally, my brother also owns a 2018 Ford Edge. He had the EXACT SAME issue with his Edge around the same mileage (70k miles) and had to replace his engine too- This is clearly a known issue on these vehicles. Also, this is a current recall and known issue on 1.5L engine, so it's clearly an issue on 2L engine too. For the safety of all 2L engine owners, this should absolutely be a full recall. I've been a lifelong Ford vehicle owner and driver and I would hope the customer service from Ford would be to treat this as a recall and take care of this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Edge. The contact stated while driving 35 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine. The mechanic recommended that the engine be replaced. The contact called the local dealer and was referred to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.

The contact owns a 2018 Ford Edge. The contact stated that the vehicle had experienced rough starts and the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who discovered coolant inside the cylinders and informed the contact that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 48,000.

The contact owns a 2018 Ford Edge. The contact stated while driving 25-30 MPH, the check engine warning light illuminated. The vehicle was taken to an unknown dealer, where the sparks plugs were replaced; however, the failure progressively worsened. The contact stated while driving at various speeds, the failure recurred, and the vehicle shuddered. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 117,000.

Misfire in the engine I took it into Ford did their inspection and said that it is due to coolant intrusion into the cylinders. There are recalls for this vehicle for this problem but this vehicle specific VIN numbers are not included in this recall. Engine started to fail while driving causing multiple cylinder misfires

The contact owns a 2018 Ford Edge. The contact stated that while his wife was driving at unknown speeds, the engine warning light illuminated. The driver checked the oil and noticed a milky substance in the oil. The vehicle was taken to an independent mechanic, who determined that the head gasket was blown. The vehicle was repaired, but the failure recurred. The vehicle was taken to the local dealer, who diagnosed it using a microscopic camera and determined that there was a notch in the base of the engine that caused the failure. The mechanic recommended that the engine be replaced. The manufacturer was contacted, and informed the contact that there was no warranty coverage on the vehicle for the failure. The failure mileage was approximately 50,000.

MIL light and codes indicate coolant leaking into cylinders causing engine to fail. Manufacturer want to replace engine [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle started giving red overheating signals to the dash. I put in coolant. A week later it happened again and the car would only go 5 MPH. I called a mechanic and was told that this EcoBoost 2.0L was defective and that is was very common for the head gaskets to fail and poor coolant into the block. I had the vehicle towed to this mechanic and he confirmed the engine needed to be replaced. He quoted repairs at $8,000. I called FORD Motor Co direct and they told me in order to get help with repairs I had to take it to a FORD Dealer and get it evaluated. I had it towed once again to the local Dealership. They evaluated the vehicle and stated that the engine and turbo were both defective and it would be $9,000 to repair. They told me that this vehicle would definitely catch on fire if I had driven it after the failure. FORD is now denying any help with repairs and told me good luck. This is a safety hazard to my life and wellbeing and I feel FORD is negligant.

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed and making a right turn, the vehicle lost motive power and the steering wheel locked. The traction control warning light was illuminated, and the message "No Hill Start Assist" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the rack and pinion system had failed and needed to be replaced. The contact stated that the rack and pinion was previously replaced; however, the failure persisted. The vehicle was not repaired. No further information was provided. The manufacturer was not made of the failure. The failure mileage was approximately 116,000.

The contact owns a 2018 Ford Edge. The contact stated that while parked, the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed that coolant had leaked into the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact referenced Technical Service Bulletin 19-2346 as a probable cause for failure. The approximate failure mileage was 39,493.

Engine failure due to coolant leaking into engine block. This is a problem known by Ford that causes catastrophic engine failure in vehicles equipped with 2.0 Ecoboost engines (technical service bulletin 22-2229). Cost of repair greater than $8000

The contact owns a 2018 Ford Edge. The contact stated that while attempting to start the vehicle, the vehicle would shake and fail to turn over before starting. The check engine warning light would occasionally illuminate. The vehicle was taken to a local independent mechanic where it was diagnosed that coolant had leaked into the engine block. The vehicle was then taken to a local dealer where it was diagnosed with an error code: P0302 (cylinder #2 misfire) engine coolant leak and the engine needed to be replaced. The vehicle was left at the local dealer for further repairs and was not repaired due to cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

The contact's cousin owns a 2018 Ford Edge. While the contact's cousin was driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to a dealer where a diagnostic test determined that there was coolant intrusion into engine cylinder #4, which caused the engine long block to crack. The vehicle was repaired by the dealer. The manufacturer was notified of the failure and informed the contact that there were no recalls or warranty on the vehicle for the repair. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 96,418.

The check engine light came on for the first time two days ago, 10-October-2024 at the same time that the engine started roughly. I brought the vehicle into a Ford dealership for service. The diagnosis is that coolant has leaked into the cylinders which led to the check engine light being on. The issue could lead to corrosion, misfires, catastrophic failure and fires. The problem is confirmed by a Ford dealer. It has not been inspected by the manufacturer, police, insurance representatives. Just the Ford dealership's service department technician and service advisor. The corrective action is engine replacement at $8200. I'm the only owner of the vehicle which was purchased in 2018 and has approximately 67,000 miles on it.

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while accelerating. The check engine warning light was illuminated. The vehicle was taken to the dealer, and the engine was replaced. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 85,000.

The contact's daughter owns a 2018 Ford Edge. The contact stated that the dashboard was fractured near the front passenger's side air bag housing. The dealer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The Manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 35,000.

The contact owns a 2018 Ford Edge. The contact stated that while pulling out of a parking space, the contact heard an alarm, and the message that the engine was overheating was displayed. The contact pulled back into a parking space and the alarm turned off. The contact checked the coolant level and noticed that the coolant level was low. The check engine warning light was illuminated. The contact added water to the vehicle and drove to the residence. The vehicle was taken to an independent mechanic who diagnosed that the Oxygen sensor had failed and that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was informed of the failure and confirmed that the failure was not covered under a recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 119,542.

The contact owns a 2018 Ford Edge. The contact stated while the vehicle was parked, the vehicle shuddered and there was a temporary loss of automotive power. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the cylinder; and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 60,000.

The car was taken in multiple times for rough idol and rough start, taken in multiple times for these two issues and nothing was said about the KNOWN coolant intrusion issue. Car overheated multiple times with no warning and then would stop running. The 2021 edge with the same engine has been recalled but I am just lucky it didn’t catch on fire! The car is now dead being stored in my garage and ford has left me without a vehicle.

The contact's mother owns a 2018 Ford Edge. The contact stated that while her mother was driving 30 MPH, the check engine warning light illuminated, and the vehicle stalled. The vehicle was not able to be restarted. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced due to a coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 60,107.

Coolant leak into cylinder causing engine to misfire, caused by warped cylinder head. Chapman Ford and CarShop have inspected and confirmed this issue and have indicated it is a common, recurring issue with Ford engines. Ford issued a service bulletin about this specific problem in 2019. In August 2019, the engine light went on, “misfire in cylinder #2”.

The contact owns a 2018 Ford Edge. The contact stated that while his wife was driving at unknown speed, there was smoke coming from the exhaust pipe and the vehicle shuddered. The check engine warning light was illuminated. The vehicle was not drivable and was towed to a dealer where it was diagnosed that there was a coolant intrusion into the cylinder. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 94,600.

The contact owns a 2018 Ford Edge. The contact stated while the vehicle was parked, the exterior light housing assemblies were filled with water. The contact stated that the lights became inoperable. The vehicle was not taken to the local dealer nor independent mechanic to be diagnosed or repaired. The manufacturer was notified on the failure. The approximate failure mileage was 50,000.

I have a 2018 Ford Edge that radiator fluid has leaked into the cylinder causing the vehicle to malfunction. Ford knows about this problem and refuses to do a recall. Also, I have a seatbelt that hasn’t worked in years and needs replacement. I contacted Ford years ago and have been told repeatedly that it’s on back order.

The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the vehicle experienced rough idling with the check engine warning light illuminated. The vehicle was taken to the local mechanic who diagnosed that the head gasket had failed, and that there was coolant intrusion into the cylinders causing the engine to overheat. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 52,000.

According to Ford's TSB 22-2229, the engine can overheat and eventually catch fire. The only repair is a new engine.

I started seeing a Check Engine light (CEL) on the dash of my 2018 Ford Edge Titanium (approx. 95k miles) and also noticed that the car was misfiring during acceleration. I took the car to a mechanic who found error code P0303. The mechanic subsequently found a cracked spark plug in the 3rd cylinder and I directed them to replace all 4 spark plugs. CEL came back within a week (verified same code) and so I replaced all 4 firing coils but the CEL still came back (this time flashing). After taking the car into a local Ford Dealer for service, I was informed by dealer that the car fell under TSB 11-2229 (leaking coolant into cylinders) and that the only recourse was to replace the engine block. The leaking coolant could have caused the car to seize up while in operation (I believe this is why the CEL was flashing instead of steady on) and that if I was at highway speeds when the engine seized then this would have been catastrophic.