Page 21 of 28 · complaints 1,001–1,050 of 1,377

2017 Ford Edge complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Engine
Filed Aug 5, 2022NY

I have a 2017 Ford Edge that at 64,930 miles (4,930 miles over warranty, but within warranty period by 2 months) the Check Engine Light came on in April, 2022 and computer diagnostic testing showed misfiring in a cylinder. All coils & plugs were replaced at a cost of over $700. Within days light reappeared, with engine running rough and again testing showed another misfire in a single cylinder. That coil was again replaced but check engine light again came on. At this point all coils were replaced with Motorcraft coils. Again light came on with more rough engine running. This went on for multiple times until repair shop suggested I call Ford. Over the phone the Ford Service Advisor diagnosed the issue as coolant contamination into the cylinders (evidently they've seen it before). I brought vehicle to a Ford Service Center and their diagnostic testing confirmed what the service advisor said and that I would need to replace engine at a cost of over $8000. This for an engine that wasn't even 5 years old and had less than 65,000 miles and had been properly maintained. An on-line check of carcomplaints.com shows this is not an isolated problem with the 2.0l Eco-Boost engine. I believe the rough running & coolant into the cylinders can lead to the engine stalling and engine overheating, both creating safety issues on the road. I know Ford has issued at least 7 Technician Service Bulletins pertaining to this issue since 2018, the most recent dated 6/10/22, all recommending long bloc

Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, and Fittings
Filed Aug 5, 202292,000 milesMO

The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the brake pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The contact veered to the side of the road. The contact shifted to neutral(N) and engaged the parking brake. The vehicle was taken to the local dealer where it was diagnosed that the rear passenger’s side flexible brake hose was fractured. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 92,000.

Engine
Filed Aug 2, 2022OH

Engine would rattle on startup. Check engine code came on dash. It revealed cylinder 2 misfire. Local mechanic replaced coil pack on 2 and all spark plugs on 5-30-22. Problem persisted and took it to Ford dealership on 7-29-22. Tech indicated gasket was warped on engine head and coolant was leaking into cylinder 2 which he showed me from a photograph from scoping cylinder 2. He informed my coolant was low. He quoted me a new engine as he stated that was the only solution by Ford. He added coolant to the fill line. He indicated it would only get worse over time and overheat. Coolant system was pressure tested and would not hold. I am concerned for my safety driving it as the coolant needs checked regularly or it may overheat which could pose a fire hazard.

Power Train
Filed Aug 1, 2022105,000 milesMO

The contact's wife owns a 2017 Ford Edge. The contact's wife received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while shifting the gear shifter from second to third gear, the vehicle lunged forward. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000. VIN tool confirms parts not available.

Engine
Filed Aug 1, 2022TX

Noticed the coolant was leaking and was not able to find visually. Took the vehicle to Ford Dealership on 7/19/22 and they said we need to replace the whole engine as Coolant is leaking into the Engine. This was a manufacture defect. There is already a recall for the same issue on the 1.5 engines, this is a 2.0 engine. The engine light had come on and stated the engine needed coolant. I was getting an oil change and they topped it off. The next day, the coolant was gone. I continued to refill and it kept disappearing, thus the reason for taking the vehicle to Ford. This was over a span of 4 days prior 7/15/2022. We asked for financial assistance to replace the engine and Ford refused. They said to pay the $7000 and if a recall was announced, we would get a refund. We don't have $7000 just sitting around, I am still paying on the vehicle with only 80,000 miles on it. We call on 7/29/2022 and they (ford) tells us to bring the vehicle back to the dealership on Monday and they will discuss help fixing the engine. We do this Monday 8/1/2022 and the supervisor we waited 2 hours on hold for, laughed throughout the conversation and even used the phrase "I know what its like to be poor" - completely unprofessional. Ford should back their product and fix any issues on engine because of faulty production.

Engine and Engine Cooling
Filed Aug 1, 202267,000 milesMN

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle, the sound of splashing liquid was present coming from the engine compartment when starting the vehicle, stopping the vehicle, and during acceleration. Eventually the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that coolant had leaked into the engine combustion chamber and engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 67,000.

Unknown or Other
Filed Jul 28, 202296,434 milesTX

The contact owns a 2017 Ford Edge. The contact stated that the sunroof was damaged. The contact related the failure to heat or water damage. The contact also stated while driving approximately 5 MPH, the transmission was slipping with an abnormal grinding sound. The check engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 96,434.

Power Train
Filed Jul 27, 2022IL

[XXX] Recall ON YOUR VEHICLE, IT MAY BE POSSIBLE THE TRANSMISSION SHIFTER CABLE BUSHING IS DAMAGED OR MISSING. my car can't be used for ride-sharing, which is how I pay for the car. I've been informed that my vehicle has an open safety recall due to recall, which prohibits me from sharing on ride-sharing platforms. This is causing me financial hardship. Also, if it's unsafe for ride-sharing, it's unsafe for my family and me to ride in. I was informed to visit the NHTSA website to search vehicle VIN for safety recalls. The local dealership cannot fix my car for there are no solutions. I need to find a fix so I can resume working and making payments. If not I need to sell this car or return the car to Ford. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Structure › Body › Hatchback/Liftgate › Support Device/Strut
Filed Jul 26, 202230,000 milesWI

The contact owns a 2017 Ford Edge. The contact stated that the liftgate would independently close whenever opened. The contact had spoken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,000.

Power Train
Filed Jul 25, 202225,200 milesFL

The contact owns a 2017 Ford Edge. The contact stated that after exiting the vehicle, the vehicle inadvertently reversed. The vehicle rolled into the embankment across the street and stopped. The contact got into the vehicle and drove back to the residence. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 25,200.

Power Train
Filed Jul 25, 2022WA

Engine coolant getting into cylinders with symptoms of coolant loss, white exhaust smoke, rough running engine, and engine light on. This leads to rapid loss of coolant. I need to refill the coolant at the end of each day of driving, creating a potential further engine damage and risk of fire. A Ford dealership inspected the vehicle and determined these facts to be the case. The repair they deemed necessary is a new long block -- on my vehicle of only 45,000 miles -- at a price of $8,500.

Engine
Filed Jul 24, 2022CT

MY ENGINE LIGHT CAME ON -7/10/2022. TOOK IT TO FIRESTONE BECAUSE IT WAS THE WEEKEND AND THEY SAID THEY COULD FIX THE PROBLEM SO I COULD HAVE CAR BACK FOR THE MONDAY MORNING. I DROVE IT TO WORK FOR EXACLTY A WEEK AND THE ENGINE LIGHT CAME BACK ON-7/17/2022. TOOK IT BACK TO FIRESTONE AND HE PUT IT BACK ON THE DIAGNOSTIC AND FOUND THE SAME PROBLEM. HE LOOKED IT UP ON FORD.COM AND FOUND OUT THAT THERE IS A PROBLEM WITH THE ENGINE LONG BLOCK AND PRINTED IT OUT THE REPORT FOR ME. I HAVE AN APPOINMENT FOR AUGUST 2 TO HAVE THEM LOOK AT IT BECAUSE THAT WAS THE ONLY DAY CAN GET ME IN.

Vehicle Speed Control
Filed Jul 20, 2022KY

I am told my APIM module needs to be replaced. My touch screen will go black and then come back on. I am unable to use handsfree phone due to system not staying connected to my bluetooth. The radio will not turn off or on and sometimes will come on and be blaring while driving. The GPS does not work at all and if it decides to even show up on the screen will not follow streets at all. The warning sounds and lights will go off randomly while driving even if I am not close to something on the sides of my car. My backup cameras do not work all the time. The cruise control will not keep distance and will stop working randomly. The entire touch screen will not respond to any touch. These items are very distracting and unsafe at best. There has been no accidents to cause these problems. The manufacturer has not been able to help me locate any replacement parts despite pre-paying for the expensive module. I have been waiting 6 weeks without anyone being able to tell me when a module is expected. Meanwhile I do not know what else will stop working on my car. Ford has had a history of problems with the APIM modules and there was even a class action suit that was won by the consumer for the same thing in Lincoln vehicles. I just want the part and for my car to be fixed.

Service Brakes
Filed Jul 20, 2022WA

I have 2 manufacture RECALLS………. -1st recall is very recent “NHTSA Safety Recall 22V413……….waiting on Ford to distribute the parts to dealerships. -2nd recall is from 2020 “Front Brake Flexible Hose Leaks”………I’ve contacted 4 local Ford Dealers in the Jackson area, TN…….and NO ONE HAS THE BREAK HOSES. ITS BEEN 2 years!”!”! I’ll be seeking legal advice….I’m in fear of driving my car…. My neighbor who has the same model car had BOTH Brake Hoses break while she was driving. She literally had no brakes while in traffic. Can you help me??

Engine
Filed Jul 20, 2022IN

(EcoBoost Engine) I took my Ford Edge to Art Hill Ford in Merrillville, Indiana because of coolant lost, overheating, engine sputtering and check engine light. The truck was diagnosed with coolant entering the number 3 cylinder. Cost to repair $5,725.00. The truck needs an engine. I was told by a service adviser that this is a problem that is common and known by ford. That Ford had previously help some of their customers with the cost to repair this problem. I was given a service number to call. I called the number and was told that ford would not help in any way with this problem. Doing research this is an ongoing problem with the head gaskets for this engine. Known by ford for years. This problem causing loss of engine power or failure, overheating, and or fire.

Engine
Filed Jul 19, 2022400 milesLA

The contact owns a 2017 Ford Edge. The contact stated while accelerating, exhaust fumes were entering the cabin of the vehicle through the A/C vents. The contact stated that it was difficult to breathe inside the vehicle. The contact stated that the windows would be rolled down for better breathing while in the vehicle. The vehicle was taken to the dealer who replaced the truck led gasket and other unknown parts. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 400.

Engine
Filed Jul 19, 2022NJ

The engine in our 2017 Ford Edge leaks coolant into the cylinders, causing misfire and posing a fire hazard. We took our vehicle into the shop due to a check engine light and low coolant warning that came on randomly and were informed we needed a new engine. The check engine light never blinked to alert us of the misfiring cylinder. The mechanic noted that cylinder 1 was "full of coolant." The service advisor cited a technical service bulletin 22-2224 that detailed the defect of the engine on several models of vehicles across several years. There is no recall on the defect. The service advisor stated that Ford has been aware of the issue for years and redesigned the engine as a result. We were never notified about the potential issue.

Power Train
Filed Jul 18, 202296,000 milesOH

The contact owns a 2017 Ford Edge. The contact stated while driving approximately 45 MPH and entering the highway, the vehicle was stopping and shifting. The check engine warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with engine failure. The engine was replaced; however, the failure reoccurred. The contact then took the vehicle to another dealer who diagnosed another failure with the transmission. The manufacturer was not notified. The transmission was repaired; however, the failure reoccurred. The contact related the failure to NHTSA Campaign Number 22V413000 (Power Train). The approximate failure mileage was 96,000.

Unknown or Other
Filed Jul 18, 2022NY

Glass roof cracks... They appear to be stress fractures. Both on the front moon roof panel and the rear panoramic glass panel. Pictures attached. The care is garaged. The cracks on the rear panoramic occurred 1st. The cracks on the front moonroof panel occurred several months afterwards.

Engine
Filed Jul 18, 202255,500 milesPA

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the dealer who replaced a spark plug; however, the failure persisted. The contact took the vehicle back to the dealer who diagnosed that coolant was leaking into two cylinders. The contact learned that the vehicle was not included in the Customer Satisfaction Program: 19B37 or 21N12. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 55,500. The consumer stated that the vehicle was repaired in September 2022 and that Ford covered about 60% of the repair cost.

Power Train1 injured
Filed Jul 18, 202230,000 milesCA

The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was in the park position, the driver was exiting the vehicle with the door open when suddenly the vehicle rolled and the driver's side door struck the driver and knocked her down. The vehicle came to a stop on the street after rolling down the driveway and there was no crash. The contact sustained severe injuries to her leg and medical attention was provided. There were no warning indicator lights illuminated. There were no reported fire, air bag deployment crash, or police report filed. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,000.

Engine
Filed Jul 15, 2022PA

Fluid intrusion into the Ford 2017 Edge engine when coolant leaks into the cylinders, it can leads to corrosion, misfires, engine failure, and fires. I just had a fluid intrusion into my engine and the dealership told me it was safe to drive. I was have near stalling of my car and my check engine light was on. My Edge has now been at the dealership for almost 4 weeks waiting for an engine replacement.

Engine
Filed Jul 15, 2022NY

The car was burning antifreeze. So we tore the engine apart thinking it was a head gasket and found the cylinder the antifreeze was going into was also cracked. I think that is why Ford is making people to pay for a new engine. For the antifreeze go into the cylinder that have the Cleveland engine. And they don't what to pay for the defect in the engine.

Engine and Engine Cooling
Filed Jul 14, 202278,000 milesOH

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. A DTC reader indicated a misfire in cylinder #3; and the contact replaced the spark plugs and the ignition coils. Despite the repair, the failure recurred the next day. The contact also began to notice that the coolant was being consumed very quickly with a thick white smoke coming from the exhaust pipe. The check engine warning light became illuminated again. The dealer was notified of the failure and scheduled an appointment. The manufacturer was also notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 78,000.

Engine
Filed Jul 14, 202247,000 milesMA

The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. The contact took the vehicle to a dealer where she was informed that the coolant level was low; upon further investigation, the vehicle was diagnosed with engine failure due to a damaged engine block. The manufacturer was notified of the failure and agreed to cover 60% of the cost for the engine repair. The vehicle was not yet repaired. The failure mileage was approximately 47,000.

Engine
Filed Jul 13, 202264,000 milesCA

The contact owns a 2017 Ford Edge. The contact stated that he became aware of corrosion on the engine block. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 64,000.

Engine
Filed Jul 11, 2022GA

The check engine light came on so I took it to do a diagnostic test and it said that it was a miss fire and the description came back that the spark plugs and coils needed to be replaced. Was able to replace them and the check engine light turned off. While sitting in a drive through with my 3 children in the car, the warning lights came on notifying that the engine was over heating. Went straight to a mechanic and they said that I had zero coolant in the car. They added coolant and I went about the day. 3 weeks later I turned on the car and after 10 minutes the warning lights came on that it was over heating again. Was able to get home and looked under the hood and the coolant was totally gone again.

Power Train
Filed Jul 10, 2022CT

My truck is only 5 years with 54,500 miles and the engine light came on. Code 302 came up. I spent 400 to change the spark plugs and the ignition coil #2. Light went off and came back on. Next the dealership said the Coolant is leaking into the cylinders and I would need a new engine. $10,000. Contact Ford because we can't help you. My warranty just ended 45 days ago. Now What!

Engine
Filed Jul 7, 2022MA

2.0L ecotec engine code 420 made in Cleveland, Ohio. Coolant intrusion into the cylinders can cause engine to overheat or run rough and shut off at highway speeds causing an accident. Ford is well aware of this issue and the fix is to replace the engine at the cost of the consumer. Estimates are upwards of $8,000 for the repair to be done.

Engine
Filed Jul 7, 2022FL

Per TSB 19-2208 coolant leaking into the engine - Diagnostic code P0303. Spark plug and coil were replaced and still pulled code P0303. Took to Ford dealer and Engine needs replacement 58543 miles.

Engine
Filed Jul 6, 202268,000 milesFL

The contact owns a 2017 Ford Edge. The contact stated that while restarting the vehicle or while the engine was idling, the vehicle would vibrate and shake. Additionally, there was a fuel odor present inside the cabin of the vehicle. The check engine warning light illuminated and remained illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that cylinder #3 was faulty and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 68,000.

Engine
Filed Jul 6, 2022MD

Engine failed due to coolant intrusion. Dealership told me it was a known issue was only covered by ford because I have 3k miles left of warranty or would have been on the hook. Was told by service adviser it’s a known issue that ford hopes you catch outside the warranty

Engine
Filed Jun 28, 202275,000 milesGA

The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle, the vehicle sputtered with the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the spark plugs were misfiring. Additionally, the contact was informed that the ignition coil in cylinder #1 was defective. The spark plugs and ignition coil was replaced; however, the failure persisted. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 75,000.

Engine
Filed Jun 28, 2022NY

I have on my car for about a year now and when I first received it about a month into it I noticed this first issue. I would be driving and all the sudden I would loose acceleration. All dash lights that could come on did. This includes BLIS system failure. Transmission failure. Engine coolant temp failure. Traction control failure. Etc etc. The vehicle enters a limp mode I believe, and in doing so it very harshly shifts down through the transmission gears as I am slowing down. This happened a second time a month after the first incident as I was entering a highway between a bridge where I only had half my car width of space to pull over on both sides. In a blind bend, in a very dangerous place to pull over. I switched to 93 octane in hopes this would fix the issue, and for 6-8 months I haven't had that issue again. Until yesterday. I went to try to pass somebody in a passing zone when my vehicle did exactly as listed above. At this point I firmly believe it has something to do with the ECU, the brains of the car as I think this is the only thing that can tie all the errors together (it’s literally every warning I can think of). Ive taken it to Ford twice now for this issue, and will be inquiring about this again when I get my inspection on Saturday. They stated there is absolutely no data that points them anywhere when they check the stored codes. Even though there was a check engine light. This even further leads me to believe its an ECU issue, as it maybe errors out and is

Engine
Filed Jun 23, 2022MI

Head gasket failure. Began around 4/13/2022 at mileage 63,988. Was confirmed by Spirit Ford Dundee,Michigan via scope down a piston chamber to detect fluid. Vehicle coolant dropped down to where heat output was affected. Had white plumes from exhaust. Believe this was premature for this type of failure. Elected to have repair at Tanner Automotive Adrian,Michigan. See attached invoice for $2,270.61. Am not interested in compensation. Discussed this with Ford who declined. Simply wish to make record as Ford is aware of this issue; otherwise they would not have issued tech service bulletin for same.If NHTSA issues recall for same; would then participate in all benefits deemed by NHTSA. Vehicle is titled in my wife's name: Sheila Bork Bowman 10550 Pentecost Hwy, Onsted,Mi.49265

Engine
Filed Jun 21, 2022NC

Car's brakes went to floor when engaged. Driver pumped them several times to slow car. Engine light came on; took car to mechanic and brake repair was made, but engine light kept appearing. Then the car would not crank and was towed to the mechanic and the battery was replaced. Finally, the car's body/wheels appeared to be shaking when driving and the engine light appeared again. Car was taken to a Ford repair center where service department informed us that the engine needed to be replaced due to coolant leak. The car is driveable but unsafe and requires expensive engine replacement. After doing research, this appears to be a well known problem with the Ford Edge and consumers aren't receiving adequate information about the extent of the problem or safety concerns. A recall needs to be issued for this defect and Ford needs to take responsibility to fix the problem.

Engine
Filed Jun 15, 2022AZ

Manufacturer Recall Number22S43 VEHICLE MOVES IN AN UNEXPECTED DIRECTION THE TRANSMISSION NOT BE IN THE PARK POSITION, EVEN THOUGH THE SHIFTER POSITION INDICATES THAT THE VEHICLE WAS SHIFTED TO PARK ALSO SHIFTER POSITION IN OTHER GEARS, BUT NOT MOVING THE TRANSMISSION INTO THE INTENDED GEAR POSITION AND THE VEHICLE MOVES IN UNEXPECTED DIRECTION INTERMITTENTLY OVER PAST YEAR ... MORE AND MORE SINCE 04/02/22

Engine and Engine Cooling
Filed Jun 13, 202288,000 milesAZ

The contact owns a 2017 Ford Edge. The contact stated that while driving, the vehicle started vibrating. The contact turned off and restarted the vehicle and the vehicle overheated. The contact stated that the failure had recurred several times. The contact added coolant and drove to an independent mechanic. The contact was informed that coolant had intruded into the engine cylinders and the engine needed to be replaced. The vehicle was not repaired. The VIN was not under recall. The manufacturer was notified of the failure. The failure mileage was 88,000.

Engine
Filed Jun 10, 202215,000 milesMI

The contact owns a 2017 Ford Edge. The contact stated while driving approximately 30 MPH, the accelerator pedal was depressed however, the vehicle started to decelerate. The contact stated that the check engine and several other unknown warning lights were illuminated. The contact stated that the vehicle stopped in the middle of the street. The contact was able to restart the vehicle and continued driving to his destination. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that he continued to experience the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000.

Engine
Filed Jun 9, 2022NJ

Vehicle is misfiring and coolant leaking into cylinders causing engine coolant over temperature and vehicle stalls out my vehicle is available for inspection this is unsafe because of stalls and overheats a ford dealership has confirmed the misfiring - this is second time at ford dealership check engine light started going on and off when problem first started

Engine and Engine Cooling
Filed Jun 8, 2022100,000 milesFL

The contact owns a 2017 Ford Edge. The contact stated that after stopping at the service station and running inside; upon returning to the vehicle, the vehicle failed to restart. There was no warning light illuminated. The contact called her dad for assistance in getting the vehicle to the dealer. While at the dealer, the vehicle was diagnosed and the contact was informed that coolant had leaked into the engine causing the head gasket to be blown. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.

Service Brakes
Filed Jun 6, 2022FL

Bought this car used. Never received recall letter. Wife was driving car stepped on brake. Pedal went to the floor and car stopped slowly. Dealer and Ford Corp both said they would replace both front brake hoses but parts would take up to two weeks to get. They said I am not entitled to a loaner car or towing of the vehicle because the recall letter stated that the hoses could leak not that it could break. They also said that NHTSA stated in the letter that it was not unsafe to drive the car. Really, a brake issue is not unsafe. I think they are splitting hairs to avoid the costs involved.

Engine
Filed Jun 5, 2022TX

Misfire #2, COOLANT leak into cylinder head, no warning, blown head gasket.

Unknown or Other
Filed Jun 3, 2022FL

UNDERBODY SHIELD FELL OFF CAR MADE NOISE-NEEDED TO FIX DEALER REPLACED SHEILD & SAID MANY OTHER CUSTOMERS HAD SAME PROBLEM NO WARNING OR SYMPTOMS

Power Train
Filed May 31, 202287,581 milesTX

The contact owns a 2017 Ford Edge. The contact stated while driving 55 MPH up a hill, the flex plate fractured and the vehicle became undrivable. There was no warning light illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the flex plate needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 87,581.

Service Brakes
Filed May 24, 2022NY

Brake pedal went to floor, had car taken to repair shop, was explained that battery acid leaked onto metal Brake lines between master cylinder and ABS component corroding it and causing loss of brakes, this vehicle has only 24666 miles on it always garaged we are original owners,vehicle is being repaired using original Ford parts , I asked repair shop to save these damages parts and yes you are welcome to view them,my wife was able to come to a complete stop without damaging vehicle or personal injury, I wouldn’t want anyone to get hurt if this should happen again to someone

Power Train
Filed May 24, 2022TX

I was driving the car on May 15 of 2022 going up a hill lost power was towed to a facility and we found out that the flywheel was cracked

Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, and Fittings
Filed May 23, 20226,000 milesKY

The contact owns a 2017 Ford Edge. The contact stated while at a drive through, the brake pedal was depressed and went all the way to the floorboard. There was no warning light illuminated. The contact then pumped the brake pedal until the brake pedal retracted. The contact was able to continue to drive for half a mile however, the failure reoccurred. The contact veered to the side of the road and noticed that the brake line was gushing onto the front driver's side tire. The vehicle was towed to the dealer where it was repaired under NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The contact stated while driving 40 MPH and approaching a stop sign, the brake pedal was depressed and went all the way to the floorboard and remained on the floorboard. The contact pumped the brake pedal until the brake pedal retracted. The contact was able to drive to an independent mechanic. The independent mechanic test drove the vehicle and noticed that the brake line was gushing onto the passenger's side rear tire. The independent mechanic diagnosed that the rear brake line hose had failed. There were no warning lights illuminated. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the failure was not covered under the previous recall. The failure mileage was approximately 6,000.

Engine
Filed May 18, 202285,000 milesIL

The contact owns a 2017 Ford Edge. The contact stated while driving approximately 55 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that there was coolant entering the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 85,000.

Exterior Lighting › Tail Lights
Filed May 17, 202250,000 milesPA

The contact owns a 2017 Ford Edge. The contact stated that the rear taillights had condensation build-up on the inside of the taillight housings. The dealer was contacted and notified of the failure. The dealer confirmed that the issue was common. The dealer stated that the panel where the rear taillights were located needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 50,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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