2017 Ford Edge complaints

The contact owns a 2017 Ford Edge. The contact stated while driving 60 MPH, the vehicle was sputtering and jerking. There was no warning light illuminated. The contact stated that she decelerated and drove to the residence. The contact stated that the failure recurred while her husband was driving. The vehicle was taken to the dealer, where it was test-driven. The dealer diagnosed that the torque converter was falling apart inside the transmission, which was contaminating the transmission. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 112,000.

The contact owns a 2017 Ford Edge. The contact stated that at start-up, the vehicle was idling very rough. The contact stated while driving at 5 MPH, the vehicle sputtered and hesitated while accelerating. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed by the dealer. The contact was informed that the failure was due to coolant leaking into cylinder #1. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

My 2017 Ford Edge has a coolant leak into cyllinder 4 of the engine, which requires an entire replacement of the engine (approx $8k cost + labor). This is a clearly known issue (just a few links below but many other issues on google) and should require a recall. It does not seem fair for there to be a known issue like this and to expect Ford customers to pay out of pocket. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Edge. The contact stated that after the vehicle was parked, the vehicle could not be restarted. The vehicle was towed to the local service center who replaced the battery and confirmed that the alternator was operating normally. The failure reoccurred, and the battery was replaced on two additional occasions. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 95,000.

2017 Ford Edge Eco Boost - 75,300 miles (low) (purchased new) My vehicle had a rough start one morning, the next day the check engine light came on. I took it to the Ford Dealership and they said there was COOLANT INTRUSION in CYLINDERS #2 and #4 which had caused catastrophic engine failure. Full replacement is needed. This is a known issue, an engine defect the mechanic said. There have been HUNDREDS of complaints for this same issue. This isn't right. I only have 75,000 on this car, it should last 200,000 miles. I paid full price for the car but only get to use 37.5 % of the estimated usage. Doesn't seem like a fair trade.

In 2020, Ford issued a recall of 2015-2018 Ford Edges due to a FRONT brake jounce hoses that could rupture. Ford Reference recall# 20S42. Today, the REAR brake hoses ruptured, which caused a progressive brake fluid leak; which caused the brake fluid warning indicator light to illuminate. This caused a reduction in the rate of deceleration, and having to tow the vehicle to a Ford dealership for repair. Concerned that the same issue with the front hoses have now affected the REAR brake hoses.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plug in cylinder #3 was fractured. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who diagnosed a general engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who diagnosed a failure with the flywheel. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 90,000.

The adaptive steering fault light came on. There is 58k on the vehicle. I know there has been the same issue on other Ford vehicles. I do not see a recall for this year and model.

Check engine light came on and had mechanic look at it and it was diagnosed as an electrical "misfire" issue. We were told to take the Edge to the dealership to get fixed. Scheduled a service appointment with the dealership soon after, and the dealership called me that afternoon and diagnosing issue as the coolant intrusion on caliber #3 is defective. Dealership said we need a new engine, and it's going to cost thousands of dollars. It was not covered under any warrantees. We bought the car used less than a year ago. We are so frustrated to say the least. Looking up this diagnosis online there are thousands of other owners that had the same problem. Yet, Ford hasn't rectified the problem or offered a recall for those with the same diagnosis. This is causing large dollar amounts for repairs for owners all over the USA and putting a financial burden on families.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a rattling sound coming from under the hood of the vehicle. The vehicle was then taken to the dealer where it was diagnosed that the flex plate had cracked and needed to be replaced. The contact stated that she received notice of Customer Satisfaction Program: 22N122. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that mileage had exceeded the mileage for coverage and then advised to contact the NHTSA Hotline for assistance. The failure mileage was 131,636.

I have a flat tire but could not remove the lug nuts with the wrench provided when I purchased the vehicle. There are complaints on line that these lug nuts become swollen with time. When the vehicle was new the wrench worked fine. Ford would not replace the lug nuts at no charge. My tire shop confirmed that this is a common problem with ford lug nuts. Thank you.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who retrieved a DTC code for a torque converter failure. The mechanic informed the contact of NHTSA Campaign Number: 18V390000 (Power Train) which the mechanic linked to the failure and referred the contact to the dealer for assistance. The dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 85,000.

The contact’s daughter owns a 2017 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that his daughter had to refill the coolant once a week. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the spark plugs needed to be replaced. The spark plugs were replaced and a tune up was performed; however, the failure recurred. The vehicle was taken to a service shop where it was determined that cylinder #3 had failed and the engine needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer to contact the manufacturer for assistance. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was then advised to contact the NHTSA Hotline. The failure mileage was approximately 103,000.

The contact owns a 2017 Ford Edge. The contact stated that the check engine light would intermittently appear on the instrument panel. The vehicle was taken to a dealer and the contact was informed that coolant had intruded into the engine and the long block needed to be replaced. The manufacturer was notified of the failure and provided a case number. The manufacturer then referred the contact to the NHTSA Hotline for assistance. The vehicle was repaired. The failure mileage was 60,251.

I got in a accident on 12/24/2020. Certain features did not work to aware me of an collision. The car was totaled and my life changed due the injuries I sustained. Then I got recall information for this car and another I purchased a month or two after around February or March.

The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was idling rough. After a visual inspection of the engine compartment, the contact became aware that the coolant reservoir level was low. Upon refilling the coolant reservoir, the contact became aware that the engine was consuming coolant abnormally quick. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 93,000.

The contact’s wife owns a 2017 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the parking brake inadvertently actuated. The contact stated that he was notified by his wife of the failure. The contact was able to direct his wife on how to disable the parking brake. The contact’s wife was able to disable the parking brake to proceed driving the vehicle. The vehicle was taken to Monroe Brakes, but the failure could not be duplicated. The contact then stated that on a separate occasion while his wife was driving at an undisclosed speed, the wheels locked. As a result, smoke was seen coming from the wheels. The contact’s wife was able to veer to the side of the road and disabled the parking brake. The electric parking brake warning light illuminated; the emergency brake limited function warning was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the brake actuator, the brake motor, and passenger’s side wiring assembly needed to be replaced. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 70,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle shook uncontrollably and overheated. The check engine warning light was illuminated. The vehicle was diagnosed by an independent mechanic and the contact was informed that the failure was due to a cracked head gasket which allowed coolant to leak into the engine cylinder. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 97,500.

The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling rough. The contact stated the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into the engine block and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to TSB Number: 19-2346 Coolant In Cylinders (Engine and Engine Cooling). The failure mileage was 48,450.

Defective engine design allows coolant to infiltrate into the cylinder combustion chamber.

Check engine light came on after rough start. Had dealership check 9/28 and coolant is leaking into the 2nd cylinder requiring engine replacement. 71K Miles on car.

Head gasket is bad causing coolant leak into cylinder 2. Causing engine to overheat and not run properly. Ford Dealership told me engine needs to be replaced. The engine design is bad and the issue will just continue without a newly designed engine block (2019 or newer). They want me to pay $8,500 to replace their poorly designed engine. Car is at 136,000 miles. Most of which are highway miles.

Engine 2.0 had coolant leak at 71k miles went off extended warranty a month before this was January 2023 we took to ford was informed it need a new engine. On driving it home truck was overheating and turbo charger was glowing red. Had it towed to HCC college auto shop where it sits. Ford motor company has put out many service bulletin on this series of engine but done nothing to remedy problem. Why isn't this engine recall due to faulty design.

Engine coolant began getting into the cylinders causing the car to shake upon start-up. Trusted mechanics have told me this is a known issue with this type of engine. They are saying the engine needs to be replaced at a cost upwards of $8,000 All regular maintenance on this vehicle is up to date, and it is an engine flaw that is causing this. Ford needs to be responsible for engine replacement. There are multiple Ford Edge owners with the same complaint.

The contact owns a 2017 Ford Edge. The contact stated that the engine would shake upon the start of the vehicle as the check engine warning light illuminated. The contact called Bert Ogden Ford(13752 Lupine Rd, Lyford, TX 78569) where she was informed that a callback would be received however had not heard back. The contact also stated that while the vehicle was idle in a parking lot, the temperature increased and the engine was shut off. After the engine had cooled, the contact attempted to restart the vehicle but the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed that the engine failed due to a gasket leak. The manufacturer was notified of the failure and they referred her to a different dealer. The vehicle was driven to another dealer where they confirmed the engine failure diagnosis and informed that the VIN was not included in any recalls. The vehicle had yet to be repaired and remained in the dealer's possession. The failure mileage was approximately 65,000.

My Ford Edge started running rough with white smoke from the tailpipe then a check engine light came on with the codes P0316 and P0301. Dealer stated that there was a coolant intrusion into the engine and the engine would need to be replaced.

Car started misfiring due to coolant intrusion in cylinder 2. Had to immediately pull over to side of highway during rush hour traffic. Car is just outside manufacturer power train warranty. This is a known issue by Ford, the dealer community, service contract providers and independent mechanics. We purchased this car used that was serviced at dealers to now find out that this engine has known issues and are subject to a $12k long block replacement. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine coolant began getting into the cylinders causing white smoke and the car to shake upon start-up. This would result in the engine failing emissions testing and worse. In talking with multiple mechanics I have been told that this is a known issue with this type of engine. The car is just over 5 years old and has 66,000 miles but now needs most of the engine replaced. All regular maintenance on this vehicle was up to date, and it is an engine flaw that is causing this, yet Ford is not willing to assist in the engine replacement.

This is regarding reference number 830243. We took our car to the dealership in Huntington Beach California for a recall regarding the flex plate being cracked. The dealership asked if there were issues to the acceleration and if the car was shaking, I said yes. They said it may be the flex plate and to bring it in. We received notification that the flex plate was not cracked, but the torque converter was the issue. This make and model, built at the Oakville Plant in May 2017 has previously had flex plate recall. We are assessing why our vehicle was not under that recall. I have spoke to an agent at NHTSA who stated that the manufacturer is in charge of the recall roll out and what vin numbers are covered. I called Ford, who I assumed to be the manufacturer of the Ford Edge Vehicle and they explained to me that they do not manufacture anything (very re-assuring). Today when I spoke to Ford, it has been useless. No real answers. They asked me to speak to the dealership. Danielle, the dealership service dept manager at Huntington Beach Ford Located at 18255 Beach Blvd was not very kind, explained to me that my car was not covered under 22n12 because the flex plate was not cracked. But the program terms state that a one time repair if needed to the flex plate, transmission fluid pump and torque converter would be covered. It appears that twice our vehicle make and model, built in Oakville, MI has had recalls to the torque converter in 2017 with the ford reference number 17S16 an

Rough start up with white smoke coming out of the exhaust. Then when on the highway around 70mph vehicle rapidly decreased in speed and would not accelerate. I was able to get the vehicle home and then it would not start again. Had it towed to a Ford Dealership where they stated that coolant was leaking into cylinder #2 and the engine would need to be replaced with an estimated cost of $8800 plus taxes. NHTSA needs to force Ford into a recall with all of the issues with the 2.0L Ecoboost engine.

The contact owns a 2017 Ford Edge. The contact stated while her husband was driving approximately 40 MPH, the check engine warning light illuminated. The contact's husband was able to drive to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was taken to the dealer, where the same assessment was made; the engine was replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they would partially cover the repair cost. Additionally, the manufacturer provided an extended warranty coverage for 3 years or 36,000 miles. The failure mileage was approximately 48,076.

Coolant leaking into cylinder. Engine running rough and overheating. Available for inspection upon request. Risk of engine failure/power loss while driving. Confirmed by mechanic. Vehicle has not been inspected by the manufacturer, police, insurance representatives or other. No warning of this issue. Engine light on for purge valve issue at present time. Upon conducting research, this is a well-known issue with this engine (2.0 liter Ecoboost). Thank you for any help you're able to provide as this is a very expensive engine replacement or a practically useless vehicle I still owe $7,000 on.

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The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the vehicle was sputtering and needed several attempts to start. The contact stated while driving approximately 55 MPH, there was white smoke coming from the exhaust. The service engine warning light illuminated, and the engine was overheating. The contact pulled over, turned off the vehicle, and had the vehicle towed to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the vehicle was not included. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 69,000.

My car is leaking coolant and the head gasket is blown and this car up to date. From what I’ve read, this is a common occurrence amongst Ford Edge owners

The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the engine overheated. The contact stated that the vehicle started misfiring. The contact then stated that there was white smoke coming from the exhaust pipe. The contact discovered that the coolant reservoir was empty after a recent fill up. The contact was an independent mechanic who diagnosed the failure as a misfire in cylinder #1 and coolant leaking into the engine cylinders. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and vehicle started to hesitate while driving. The contact also stated that there was heavy white smoke coming from the tailpipe. The vehicle was taken to a dealer and diagnosed with coolant intrusion into cylinder #2, which caused engine damage. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 52,000.

I recently bought a 2017 Ford Edge back May 2022, my flex plate broke at 121,000 miles and the manufacturer will not cover it after 120,000 at all. I see this is an issue with many of these Ford edges. They are saying it’s a “customer satisfaction program” not a recall. I don’t understand why not, when it is in fact, a safety issue and the flex plate was a recall before back in 2018 for this same model vehicle. This caused my whole transmission to go due to this issue within an hour of hearing rattling then metal grinding and now it’s in a shop not drivable, I thankfully got home and put my car in park in my driveway and then my car wouldn’t move.

The engine block was cracked at 62,355 miles (out of warranty) and had to be replaced. Upon further investigation, this is not an uncommon problem with this year/model of car.

I own a 2017 Ford Edge. The contact stated that while driving the check engine warning light illuminated also would miss when started. The vehicle was taken Mac Haik Ford in Pasadena, Texas, where it was diagnosed with coolant intrusion into the cylinder, and the engine needed to be replaced. The engine would cost over $8000.00, luckily I had purchased an extended warranty & it only cost me $100.00. This is a very common problems & Ford should be made to recall for this problem, since the engine cost $8000.00 Ford won`t do it unless made too.

The problem started off with the check engine light coming on and overheating. The Edge was swallowing antifreeze at a crazy rate. Then, while driving, the engine overheat warning came on and the power was decreased to zero forcing me to pull over. There was white smoke coming out and it had a terrible smell. I took my car to Pep Boys, and they said the Edge was misfiring on 2 cylinders. Their solution was to change the ignition coils. I got the Edge back and it was no better, and the check engine light came back on again and it would not start. I returned it to Pep Boys again, and this time they said the idle control valve was bad. They replaced it, and upon picking it up the check engine light came right back on again. I again returned it to Pep Boys, and this time they said I had dirty oil (even though I had a synthetic oil change 3 weeks prior), so they flushed out the engine oil and installed new spark plugs/tune-up. I picked the Edge up later that day, and again the check engine light came on. Having had enough of Pep Boys, I finally took my Edge back to my local Ford Dealership for service. They said that the entire engine needed to be replaced due to coolant leaking into 3 cylinders. The dealer said this is a well-documented problem with the 2017 Ford Edge 2.0L EcoBoost engine. I only wish someone pointed this engine issue out when I bought it!

We were in the process of taking our vehicle in to be serviced and noticed that our engine light appeared. We were informed by the (Ford) dealer that a coolant leak occurred and our engine will need to be replaced. I am concerned because we typically follow the maintenance schedule. We are also concerned because we were informed that our extended warranty expired 4,000 miles prior. We opened case #CAS-44960379-N7Q8D9 with the Ford Motor Company to see if there were any open recalls on the issue. There were none. Further research identified an existing class-action lawsuit regarding our problem. We are taking steps to see if our dealer will honor our extended warranty anyway, but there is a chance they may not and may incur thousands of dollars to replace the engine. In doing so, we have no assurance that the problem may return.

Lug nuts swelled and had to be replaced

The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine cylinders. The contact was informed that the engine needed to be replaced. The dealer was contacted and stated that vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 103,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 52,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle was hesitating and sputtering and was consuming an excessive amount of coolant. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle was leaking coolant into the engine block. The contact stated that DTC Code: PL302 was displayed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 86,000.

The contact owns a 2017 Ford Edge. The contact stated while driving 40 MPH, there was smoke coming from the engine. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall related to the failure. The failure mileage was approximately 70,500.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the coolant temperature warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The contact stated that the dealer referenced TSB: 22-22229. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the dealer. The failure mileage was approximately 90,000.

The Ford dealer confirmed that the engine was cracked and leaking coolant into the cylinders. The engine light was on and the car would shudder and RPM's would drop. Before the dealer confirmed the problem I had the ignition coils replaced and all spark plugs replaced. Issue remained unresolved. At any time, the car could stop and I would be stranded. I found numerous incidents exactly like this online reported by Ford owners. The dealer was very familiar with the problem as was Ford Corp. when I called them. This is a manufacturer problem and they are not taking any responsibility!! There should be a recall on this issue. I have gone to great expense and inconvenience. Angry Ford customer.

Without warning, aside from the check engine light at the time of incident, 2017 Ford Edge suffered a catastrophic engine failure due to coolant intrusion at 70,164. Vehicle was taken to Junge Automotive Group (Ford Dealer) and deamed undrivable without complete engine replacement. Junge or Ford is in possession of the engine at this time. This is a known problem by both Junge and Ford Motor Company as well as an active problem based on internet results when searched.