2016 Ford Edge complaints

May 31, 2022 My check-engine light came on a few days earlier. I took it in to my automotive repair shop for a diagnostic to determine the issue. It was determined that cylinder #4 was misfiring. The coil was identified as faulty and replaced. Diagnostic cost: $149.99 Replacement coil parts and labor: $163.75 June 2, 2022 Check-engine light comes on again. automotive repair shop replaces the spark plug in cylinder #4 as a precaution, even though the spark plugs were less than a year old. No charge. June 6, 2022 Check-engine light comes on again. This time I mentioned to the mechanic that the car briefly misfires after it sits overnight. I could also smell a coolant odor. This was their “ah-hah” moment. They removed the plug from cylinder #4, pressurized the coolant system and noticed coolant leaking into the cylinder. A phone call to Ford confirmed that this was an issue and the only repair; engine replacement. June 7, 2022 – June 17, 2022 The engine was replaced. Total cost: $6,543.59 While I waited, I scoured the Internet and did some research into this issue. I found that I am not the only one who has had this problem. This is an issue with the Ford 2.0 Liter Turbocharged engine, even at miles much less than my 121,958.

Moonroof multiple times has failed to close leaving car open on top. Weather moved in and put tarp but need to have it where I can close the moonroof.

On June 30, 2021 I and my husband just arrived home. My husband had been hospitalized 10 days and was still very weak. I was bringing him home and once I was in the driveway I put the car in park and got out and went to him on the passenger side to help him out. I took him inside and got him settled. When I returned outside to retrieve items from the vehicle, I reached in on the driver side to push the start button to turn off the engine. Immediately the vehicle started rolling and I was knocked down by the door and drug 20-30 feet . The front driver tire ran over my hand and continued to roll into the yard of the house across the street. the neighbor called for an ambulance and I was taken to the hospital. I was treated for road rash and released. I was thankful to be alive under the circumstances but was still concerned for my husband and had no idea why the car rolled. As far as my safety I feel that this could have killed me and or possibly the small child that lives next door had he been out on his tricycle as he often is outside playing. I have not had the vehicle inspected because I thought maybe I had somehow done something to cause it to roll but I know I did not. I am assuming that this recall # 22S43 is likely the reason. I was made aware of this issue with certain years and models by a family member. I did not get any type of warning . I am enclosing pictues where I was injured. Prior to the accident, I had full use of my hands but I still have limited use with my

Flex plate is broken in several places. This cannot happen on a normal wear part, cars with well over 250k miles do not have flex plate/ flywheel issues.

Lug nuts swelled and were rounded as a result of swelling.

Ford Edge (2016) was experiencing a loud ticking/knocking noise during idling and after startup. A short period after the noise started the vehicle became disabled completely on the roadway. The vehicle is out of the five-year warranty period by a year, but still within the mileage period (currently has 46,700 miles, with the limit being 50,000). The 2017 model of the same vehicle has a recall for the same issue, but Ford is not acknowledging the issue for 2016 models.

When getting tires rotated found out that the lug nuts on my wheels had expanded and had to get them removed by force. Found out this has been occurring to other Ford vehicles for years. Now I have replacement lug nuts that extend too far out and if hitting a curb or something would definitely ruin the wheel. Should not be having this type of issue at my expense for faulty lug nuts.

Lug nuts on vehicle were swollen and wound not come off according to the dealer. This is a known defect by the dealer and Ford Motor Company. All lug nuts have to be forcefully removed and replaced at owners expense. There should have been a recall on this known issue already.

My brakes began leaking. I noticed this when the pedal sank to the floor during a prolonged deceleration and I had to pump the brakes to successfully stop the car. No warning lamps, messages, or other symptoms appeared prior to the soft brake pedal. I took the vehicle to a local dealer (Priority Ford in Norfolk VA, see invoice for phone and address), who diagnosed it as leaking rear brake lines and replaced two lines. My safety and the safety of others was certainly put at risk. The reason I knew how to recognize and respond to the brake leak was that it has happened to me before -- my 2016 Ford Edge had a front brake line fail earlier, prior to Ford issuing a safety recall for front brake line leaks. Now my rear brake lines have failed... I suspect it warrants a similar safety recall.

The contact owns a 2016 Ford Edge. The contact stated after starting the vehicle, the vehicle was vibrating while the check engine warning light was illuminated continuously. The vehicle was taken to an independent mechanic where the cause of the failure was not yet determined. The vehicle was not repaired. The contact mentioned that while depressing the accelerator pedal, the vehicle was vibrating, the vehicle failed to accelerate and the vehicle lost motive power. The vehicle was able to be restarted. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 84,000.

The contact owns a 2016 Ford Edge. The contact stated that the air bag in the steering wheel would suddenly detach causing the air bag to fall from the housing. The contact had to manually install the air bag into the housing. The contact stated that the failure recurred while turning the steering wheel. The dealer had not been contacted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 84,000. The dealer was contacted and fixed the issue at no cost.

The contact's wife owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Not having the vehicle for that long, I came across the check engine light that went off. The code that mechanics pulled was a misfire in a cylinder. I thought this would be an easy fix of spark plugs and plug wires. This was not the case. I spent $200 at a mechanic shop that said it was a fuel injector problem. This did not fix it because they would clear the code and it came back. They did further research and found out there is a Technical service bulletin report. TSB 19-2346. I took it to Ford and they gave me the print up of what needed to be repaired. Cost over six thousand dollars to repair. I was wondering why I had to buy coolant at one point as the level would drop. It was leaking into the cylinder. I would get the white smoke coming from my exhaust as well. My safety issue was that it would overheat and possibly catch fire from other cases I heard. The dealership confirmed the issue and they are well aware of the problem since 2019.

EVAP purge valve failure

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the power steering assist and hill start assist warning lights illuminated. After the warning lights illuminated, excessive force was needed to steer the vehicle. The contact had taken the vehicle to a dealer where she informed the dealer of NHTSA Campaign Number: 19V632000 (Steering) however, the vehicle was not included in the recall. A diagnostic test was performed and she was informed that the steering gear was defective and needed to be replaced. The manufacturer was then notified of the failure and informed her that her vehicle was no longer under warranty. The contact was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 54,000.

Went to Costco to have my tires rotated. They advised that my lug nuts were swollen and could not be removed with the tools they had. They suggested buying after market lug nuts as this was a known issue with Ford lug nuts.

The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the vehicle failed to start smoothly and started rough. The check engine warning light illuminated. The contact stated that the failure occurred intermittently. The vehicle was taken to an independent mechanic who informed the contact that they could not replicate the failure. However, upon opening the hood, the independent mechanic diagnosed that the spark plugs were corroded, the engine block was fractured and leaking antifreeze, causing damage to the engine. The independent mechanic diagnosed that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and confirmed the diagnostic test result. The contact referenced Ford Technical Service Bulletin Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 79,800.

The contact owns a 2016 Ford Edge. The contact stated while driving approximately 15 MPH, the vehicle stalled. The check engine warning light illuminated on the instrument panel. The contact took the vehicle to the local dealer who diagnosed with a faulty ignition coil and an unknown fluid leak. The vehicle was not repaired; however, the mechanic reset an unstated module. The manufacturer was not notified of the failure. The approximate failure mileage was 94,492.

The power transfer unit cracked. It will cost $2200 plus the cost of the tow truck and a rental car for 7 days. We got very lucky that my son was driving at a low speed and was able to stop. This failure could’ve caused a major accident and resulted in his death had it happened just a few minutes earlier.

I had a engine warning light come on so I knew about the one recall for brake lines so I took my vehicle to a Ford dealership in Murfreesboro to fix the recall and to find out why the engine warning light came on, so they gave me a ride home. They asked me to leave my vehicle so these 2 things could be completed and checked out. 2 days had gone by and they finally call to tell me, my car was ready so I got a ride to the dealership to find out what was going on! One of the employees said recall was completed but he said my engine would need to be replaced, because coolant was coming through a cylinder and going into my engine and it would cost me $8,700.00 to fix!! Now mind you I have only had my car for 2 yrs! I’m disabled and need my car for my doctors appointments! I’m still paying on my car and I have to carry full coverage insurance because it’s financed!! So he told me I could mess my vehicle up further if I continue to drive it this way, so the vehicle is sitting in front of our house and I have not driven it since! My complaint # 1145819! I’m widowed so I have to rely on my children to take me where I need to go, which is a big inconvenience for us all! My sister had the same EXACT problem with her 2016 Escape and it was recalled, why not my 2016 Edge, it’s doing the EXACT same thing just different models! Please help me I’m paying on my auto which is financed and full coverage insurance on a vehicle that doesn’t run!! I need my vehicle very badly, can we trade vehicle

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. There was white smoke emerging from the exhaust. The contact stated that the engine was making a whining sound. The vehicle was taken to an independent mechanic and the contact was informed there was coolant in the cylinder. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 104,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 45 MPH, the power steering assist failed, causing the steering wheel to be difficult to maneuver. The power steering assist warning message was displayed. The contact pulled over several times and restarted the vehicle to correct the failure. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 122,000.

5 days after front brake hose replacement due to rupture and subsequent replacement by Petrus Ford in Stuttgart, AR after finding out about recall, rear passenger side brake hose ruptured.

I am submitting this complaint due to concerns that others might start having the same issues that I am experiencing. My Ford Edge 2016 with just a little over 58,000 miles has a Timing Cover Oil Seal (MTCS), a Transfer Case Input Shaft Seal (FTCI), and the Axle Seal (FRAS) leaking. This is very sad that a vehicle with this few of miles has all these issues already. I am sure my Edge is not the only one having these issues. This vehicle does even leave hardball roads nor does it drove hard. I can't image what it would be like if I was rough on my vehicles. Jason

Lug nut swelling dealer said not under warranty Costco said common complaint please consider recall. I have to spend a couple hundred bucks to get fixed. Thanks

Unable to get parts/repair for NHTSA Safety Recall 20V-469 - since May 2021. Even tried calling the Ford Customer Relationship Center and was placed on hold for 30 min and then it disconnected. I would like for the part to be shipped directly to Long Lewis Ford of Hoover, AL in c/o of my name and vehicle, so they will call me when it arrives and I can come in to get replaced. Every time I call they don't have parts, as they only get a few at a time and are already spoken for. I am frustrated to keep calling and taking time to get this safety recall fixed on my own behalf. I would appreciate your help. Thank you.

The contact owns a 2016 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was driven to the dealer to be diagnosed. The contact was informed that there was coolant leaking into the cylinder head and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.

I purchased this vehicle used from a dealership and I have had it for six months and now I was going to replace the break shoes front and back. Now the problem came when I tried to remove the lug nuts and I could not! Ford decided to put metal caps over all lug nuts and failed to tell the customers that they can not get them off with the standard equipment given by factory. There is no lug wrench or socket that will fit the lug nuts with the caps on them. Here is the “rub” I called the dealership and the service technician said “ to get a oversized socket and bang it on and then remove each lug nut , then replace all of them with new ones without the caps on them.” WOW. Ford has to know that this is a issue everyone that owns one has the same issue. Now imagine getting a flat on the interstate with the family at 1:30am.Now you would have to have the vehicle towed and find a ride at 1:30am. Now that would be a 15 minute job if Ford would do a recall and replace all of these ignorant lug nuts. Wow what a waste of time and money. I don’t know maybe Ford did not want the customers to remove the wheels never. Please help

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed or idling, the vehicle would vibrate and shake. The check engine warning light was illuminated. The vehicle was taken to the dealer and diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN and directed the contact to file a complaint with the NHTSA. The contact related the failure to TSB Number: 19-2208. The failure mileage was approximately 65,000.

Coolant leaking into combustion chamber causes check engine light to come on. Dealer says requires a new engine. Is so prevalent they told me what was wrong before even looking at it. Ford refuses to do a recall and fix the issue. Instead, they charge you for repair. Warranty expired 1 month prior.

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the vehicle would suddenly stall. The contact had to restart the vehicle several times before the vehicle began to function properly. The check engine warning light was illuminated. The contact took the vehicle to the dealer who had stated that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 59,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving 45 MPH, the vehicle began to shake and the transfer case was damaged internally. There were no warning lights illuminated. The vehicle was taken to the local dealer but, the vehicle was not diagnosed or repaired. The vehicle was towed to the independent mechanic who informed the contact that the transmission bolt mounts were fractured. The manufacturer was contacted and referred him to NHTSA for assistance. The approximate failure mileage was 98,000.

Engine went out last year and now this year it sounds like the flex plate and potentially the flywheel are cracked and need to be replaced. I am concerned that it was broken or was affected when my engine went out or was not balanced correctly.

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the vehicle started jerking, vibrating, and failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty. The transmission was replaced however, the failure reoccurred and included a loud noise coming from the engine. The check engine warning light was illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were contacted and informed of the failure however, no assistance was provided. Additionally, the Back Over Prevention intermittently malfunctioned. An unknown software update was performed however, the failure persisted. The approximate failure mileage was 75,000

The contact's wife owns a 2016 Ford Edge. The contact stated that the vehicle was leaking coolant. The contact also stated that the vehicle would shake and hesitate upon the depression of the accelerator pedal with the check engine light illuminated. The contact then used a code reader and discovered that there was a misfire on cylinder 3 due to coolant leaking into that cylinder. Upon further investigation, he discovered a service bulletin that was related to the failure. The contact discovered that the engine needed to be replaced due to the failure. The contact had spoken to the dealer and the manufacturer and was informed that there were no recalls on his vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 86,000.

Brake pedal went straight to floor and no brakes. The emergency brake did not work either. Fluid near right rear wheel.

The contact owns a 2016 Ford Edge. The contact stated while driving 70 MPH and depressing the accelerator pedal, the vehicle started to shudder and shake with the check engine warning light illuminated. The contact took the vehicle to an independent mechanic who inspected the vehicle and determined that the coolant level was extremely low. The contact stated that the coolant level was topped off however, the failure persisted. The contact took the vehicle to the local dealer who diagnosed the failure as a coolant leak entering the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

My pano/vista roof cracked randomly. Unsure of how long it was cracked. In researching, it appears this is a common problem with Ford Edge’s and several recalls surrounding my year of vehicle have been enforced upon Ford. From what I have read it appears this is a like situation of some sort of “stress” that cause the roof to fracture. It is now a safety hazard that is expensive to fix.

Engine failure at less than 35,000 miles. Loosing coolant into cyclinder#2 misfire. Known issue by Ford, yet no recall or recourse for owners out of warranty.

The engine has a manufacturer's defect under Technical Service Bulletin 19-2208. Coolant is entering the cylinders. Personal safety is compromised because the engine can fail at any moment. Navigating safely through traffic with an engine fail and then being stranded on the freeway (at night in freezing cold temperatures) is a serious hazard. The problem has been confirmed by a few mechanics. Also, Ford Motor Company issued a TSB 19-2208 detailing this problem for the vehicle. Mysteriously, this TSB has suddenly disappeared but I have a pdf of their advisory detailing the defect. Ford Motor Company requested the vehicle be inspected by a certified dealership, who confirmed the problem. Ford is acknowledging the original engine manufacturer's defect. Mechanics report this is not a wear-and-tear issue. An engine warning light was the first indication of the problem. The problem appeared just after the manufacturer's 100k mile/5yr warranty expired. The vehicle has 105k miles. The vehicle was 3 months past the warranty when Ford was first contacted and notified of the problem. I have been in contact with Ford Motor Company for a couple of months trying to fix this problem. They are now refusing to discuss anything about the issue. Originally, they acknowledged the issue and their TSB proves they were aware of it even to the point of detailing the procedure for diagnostics and repair. Ford also previously reimbursed full expenses for the repair of their defective engine. Now it se

The contact owns a 2016 Ford Edge. The contact stated that upon entering her garage, there were shards of glass near the rear end of the vehicle. Upon further inspection, she discovered that the broken glass came from the rear windshield. The contact stated that the failure occurred without incident. The contact initially called the dealer and they informed her that they were unaware of such failure; they also informed her that there were no recalls on her vehicle. The manufacturer was also notified of the failure and provided her with the same information as the dealer. She was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 86,000.

On 12-25-2021 I was driving my 2016 Ford Edge Titanium andthe check engine light came on. I took the car to a Ford dealer , they said they could not look at it till Momnday12-28-2021 they checked it out and told me the engine coolant leaked into the engine causing the engine to be replaced. They said they would run a compression check just to make sure. After waiting 1/2 a day, they told me yes, the engine had to be replaced the gasket was defective and caused the engine coolant to leak into the engine. The car has 56,400 miles and they told me to call Ford and maybe they would replace or give me some help on the cost. I called Ford and they told me car was out of warranty(which i knew) and they would do nothing. I am now on the hook for a bill for approx. $7,000. On the internet I found more than 72 complaints of the same thing happening and again Ford would do nothing. I was lucky I was not on a trip and got stranded out in the middle of no where. I feel it is Fords responsibility to see that this problem is taken care of. I do not understand why there has not been a recall on this problem,Why? If your engine stops running out on the highway you could be in for a grave accident. I know there is a Class Action lawsuit pending and like many big lawsuits they can take years to be resolved and who makes the money? the lawyers and then there will not be enough money left to pay back all these people who had to put out thousands to replace these motors. If the consumer wins there

2018 Ford Edge Driving it Friday Dec 24th. Check engine light came on took it to Ford Dealer they said they could not get me in till Monday. Took in Monday Morning about a hour later they told me that the engine coolant leaked into the engine causing the engine to be replaced. They said they would run a Compression check just to make sure. Called this morning 12-28-2021 and said yes the engine had to be replaced the car has 56,400 miles and they told me to call Ford and maybe they would replace or give me some help Called Ford and they said Car is out of Warranty and they would do nothing. I am on the hook for approx $7,000.Checked on internet and found 72 complaints about the same problem. But yet there is no safety recall, Why? I was lucky I was in town , what if I had been on a trip. I feeel it is Fords responsibility to see that this problem is taken care of. I also read there was a Class Action Law Suit for this issue, I cannot find it on the internet I thought it would be on your website.

Rear Windshield shattered spontaneously. 28 degree morning 7am commuted to work without issue. 40 degrees sunny after work 4pm and glass was shattered. No foreign objects or impact.

Lug nuts are 2 piece: The thread piece and the chrome head piece. The pieces became loose from each other, then the thread piece rusted and caused the chrome piece to swell and deform so the lug wrench could no longer fit on the lugnut, thus making it impossible to loosen. This can be a major problem when changing a flat tire. I needed to take my car to an auto mechanic to have several of the factory installed lugnuts replaced. I will need to buy replacement non-OEM lugnuts so this doesn’t happen any more. I read that this is a problem happening on many Ford vehicles.

Left rear brake line split like the front brake lines that have already been recalled

The contact owns a 2016 Ford Edge. The contact stated while driving approximately 25 MPH, while depressing the brake pedal, the brake pedal went to the floor and did not reset which resulted in loss of braking. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the brake hoses replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included. The failure mileage was approximately 80,341.

When driving and try to brake noticed that pedal distance has increased and was hard to stop the car. When stopped to review vehicle, noticed brake fluid on the right side of it. Take it to Ford dealer (CrossRoads Ford of Kernersville) and they confirmed rupture on right brake hose. Correction was to replace both front brake hoses. This failure is exactly the same as the one for safety recall "NHTSA Campaign Number: 20V469000". VIN for my vehicle is not part of recall however same failure happens with same risks, showing that Ford fails on tracking/providing accurate VIN numbers for this safety failure.

Had a check engine light come on saying misfire in cylinder 4, had the spark plug replace, check engine light came back on a week later. Took it to a Ford dealership & said the long engine block needed replaced due to coolant leaking into the cylinder.

My engine coolant got in one of engine coils causing engine to need to be replaced. There is a class action suit against Ford for this issue in the Edge.