Page 11 of 15 · complaints 501–550 of 731

2015 Ford Edge complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Unknown or Other
Filed Apr 20, 201930,000 milesCA

APPEARS TO BE TWO SEPARATE WAVY CRACKS ACROSS REAR ROOF PANEL. NO INDICATION OF ANY STRIKES. SAME EXPERIENCE AS MANY OTHERS HAVE DOCUMENTED REGARDING CRACKS FOR NO APPARENT REASON. DID EXPERIENCE FAILURE WHEN CLOSING ROOF PANEL ALSO.

Visibility/Wiper
Filed Apr 15, 201915,000 milesVA

THE AUTO DIM REAR VIEW MIRROR STAYS ON DIM ALL OF THE TIME WHICH LIMITS THE DRIVERS VISIBILITY SUBSTANTIALLY. THE LIGHTING IS NEVER "HIGH VISIBILITY". I AM REPORTING THIS ISSUE TO YOU IN THE HOPES THAT YOU WILL REVIEW IT AND POSSIBLY PREVENT A SERIOUS TRAFFIC INCIDENT.

Unknown or Other
Filed Apr 8, 201948,500 milesCO

FOUND MY FORD EDGE 2015 TITANIUM PANORAMIC SUNROOF CRACKED WHEN REACHING 78KM. CHECKED ONLINE AND FOUND MORE SIMILAR CASES FROM OTHER OWNERS VIA HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T57175_DS687995

Electrical System
Filed Apr 5, 201942,000 milesIA

I HAVE OWNED THE VEHICLE FOR 9 MONTHS. 1ST OCCURRENCE ON 3/31/19, ACCELERATING TO MERGE ON HIGHWAY AND VEHICLE SHUDDERED, LOST ENGINE POWER AND WENT INTO LIMP MODE. I LIMPED IT HOME AND AFTER ABOUT 10 MINUTES I STARTED THE VEHICLE AND IT DROVE FINE... UNTIL 2ND OCCURRENCE ON 4/4/19... THIS TIME WAS DRIVING ABOUT 35-40 MPG APPROACHING AN INTERSECTION WHEN THE VEHICLE LOST ALL ENGINE POWER AND I COASTED TO THE STOP LIGHT, PUT IN PARK, SHUT OFF VEHICLE AND RESTARTED... IT THEN DROVE NORMALLY. I HAVE BEEN LUCKY TWICE. THE 1ST OCCURRENCE WAS SCARY AS I WAS JUST GETTING ON THE HIGHWAY WITH CARS APPROACHING ME FROM BEHIND VERY QUICKLY NOT KNOWING THAT I COULD ONLY GO ABOUT 20MPH. THE 2ND OCCURRENCE I WAS VERY LUCKY TO HAVE GOTTEN A RED LIGHT JUST AS I WAS COASTING TO THE INTERSECTION. AT THIS POINT I DON'T TRUST MY VEHICLE AND AM SCARED TO DRIVE IT KNOWING THAT AT ANY TIME, I MAY LOSE POWER AND NOT BE SO LUCKY. I HAVE HAD ZERO PROBLEMS FOR 9 MONTHS AND NOW 2 OF THESE ISSUES IN 5 DAYS... WHAT'S NEXT?

Engine
Filed Apr 5, 2019105,328 milesAL

TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE OPERATING THE VEHICLE, A RATTLING NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FLEX PLATE WAS CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED APPROXIMATELY 40,000 MILES LATER. TALLASSEE FORD (1618 GILMER AVE, TALLASEE, AL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,328.

Engine
Filed Apr 3, 2019WA

WE'VE BEEN EXPERIENCING AN INTERMITTENT EXHAUST AND SULFUR ODOR IN THE CABIN OF OUR VEHICLE SINCE WE PURCHASED IT LAST JULY. THE ODOR IS PRESENT WHILE RUNNING AND PARKED, WHILE IDLING AT STOP LIGHTS, WHILE COASTING ALONG WITH TRAFFIC ON THE FREEWAY, WHILE ACCELERATING OR NOT, SPEED DOES NOT SEEM TO MATTER. THE FUMES AND ODOR HAVE GOTTEN STRONGER AND HAVE BECOME SO STRONG THAT WE CAN'T EVEN DRIVE THE VEHICLE WITH THE WINDOWS DOWN. OUR WHOLE FAMILY HAS EXPERIENCED HEADACHES AND SEVERE NAUSEA WHILE RIDING IN THE CAR ON BOTH LONG AND SHORT TRIPS. MY DAUGHTER ALMOST PASSED OUT ON A RECENT HOUR LONG DRIVE. WE BROUGHT THE VEHICLE TO THE SERVICE CENTER TWICE NOW. THE FIRST TIME THEY REPLACED THE CABIN AIR FILTER. THE VEHICLE IS CURRENTLY AT THE DEALER SERVICE CENTER. AFTER WE MENTIONED THE SULFUR SMELL WE WERE TOLD THEY WOULD HAVE TO CONTACT FORD MOTOR COMPANY HQ AND OPEN A CASE.

Power Train
Filed Mar 31, 201910,000 milesNY

VEHICLE INSTALLS AFTER STARTING OR

Steering
Filed Mar 28, 201934,180 milesNC

POWERSTEERING FAILED AND GAVE MESSAGES "SERVICE ADVANCE TRAC", "STEERING ASSIST FAULT SERVICE REQUIRED", AND "HILL START ASSIST NOT AVAILABLE". HAPPENED WHILE STATIONARY BUT COULD HAVE BEEN POTENTIALLY DEADLY IF WHILE IN OPERATION. FIXED BY PULLING THE BATTERY TO RESET.

Engine
Filed Mar 22, 201934,000 milesCA

OWNED FOR 5 MONTHS. ENGINE HAS DIED TWICE WHILE DRIVING LIKE OTHERS WITH DISPLAY SHOWING "FULL POWER ACCESSORY ACTIVE". BOTH HAVE BEEN AT LOW SPEED (AROUND 5-10 MPH) AND HAVE HAD TO PLACE IN PARK BEFORE I COULD RESTART THE ENGINE. ONE WAS DECELERATING FROM ~25 MPH ON A RESIDENTIAL STREET, AND THE OTHER WAS WHILE DRIVING THROUGH AN APARTMENT COMPLEX. TAKES ABOUT 30 SECONDS TO FIGURE OUT WHAT IS HAPPENING AND RESTART.

Unknown or Other
Filed Mar 22, 201937,000 milesFL

WHILE DRIVING ON THE HIGHWAY MY CAR JUST TURNS OFF LOSING POWER!! IN THE MIDDLE OF RUSH HOUR TRAFFIC. HAS HAPPENED 3 TIMES NOW! VERY SCARY AND UNSAFE!!!

Steering
Filed Mar 3, 201974,000 milesMO

WHILE DRIVING DOWN THE CITY STREET ATTEMPTED TO MAKE A TURN THE STEERING LOCKED UP ALMOST RAN INTO THE BACK OF A MAIL TRUCK. HAD TO HAVE THE CAR TOWED HOME COULD HAVE BEEN A FATALITY.

Power Train
Filed Feb 20, 201963,000 milesOK

WHEN ACCELERATING FROM A STOP LIGHT, THE VEHICLE HESITATES/STALLS AND THEN JERKS AS I TRY TO ACCELERATE AGAIN. THIS HAS HAPPENED SEVERAL TIMES.

Power Train
Filed Feb 20, 2019OK

WHILE DRIVING DOWN THE STREET OR HIGHWAY, THE VEHICLE IS RANDOMLY SHIFTING HARD TO CHANGE GEARS.

Structure › Body
Filed Feb 19, 201956,000 milesLA

PANORAMIC SUNROOF CRACKED WITHOUT ANY IMPACT

Wheels
Filed Feb 15, 201949,828 milesOH

THE WHEEL LUG NUTS SWELL UP SO THAT A 21MM WRENCH WONT FIT AND A 22MM WRENCH IS TOO LOOSE. THE LUGS ARE A TWO PIECE CONSTRUCTION AND WHAT HAPPENS IS THE INNER PIECE CA ROADS AND SWELLS THE OUTSIDE PIECE. DEALER SAYS ALL 20 NUTS HAVE TO BE REPLACED AT A COAST OF $200. FORD HAS HAD THIS PROBLEM FOR YEARS ! MY NEPHEW HAD THE SAME PROBLEM ON HIS 2011 F-150 FORD TRUCK.I CALLED FORD CUSTOMER SERVICE AND THEY GAVE ME A CLAIM NUMBER CAS-17162485. THIS IS A SAFETY ISSUE BECAUSE IF I GET A FLAT TIRE MY LUG WRENCH IS USELESS AND I WOULD BE STRANDED. PLEASE LOOK INTO THIS PROBLEM , TALKING WITH THE FORD SERVICE TECH.AT THE FORD DEALERSHIP THIS HAS BEEN A ONGOING PROBLEM FOR YEARS

Service Brakes
Filed Feb 15, 20195,000 milesID

OVERLY SENSITIVE BRAKING APPLICATION AT LOW SPEEDS AND/ OR UNDER WET AND/OR SLICK CONDITIONS. I PURCHASED THIS CAR USED FROM AN ESTATE AND THE PROBLEM IS ONGOING.

Visibility/Wiper
Filed Feb 13, 201963,000 milesOH

SITTING IN MY GARAGE, THE CAR WAS RUNNING AND WARMING UP. REAR DEFROSTER WAS ON AS WAS HEAT IN CAR. OAT WAS 35 DEG F. REAR WINDOW EXPLODED ALONG BOTTOM EDGE WITH NO OUTSIDE INFLUENCE. MANY OTHER EDGE OWNERS HAVE REPORTED SIMILAR INCIDENTS OF THE REAR WINDOW SHATTERING ON ITS OWN. PLEASE INVESTIGATE AND ISSUE A RECALL. THANK GOD IT DIDN'T HAPPEN 1000 MIKES FROM HOME ON A LONELY INTERSTATE AT NIGHT!

Steering
Filed Feb 9, 201942,000 milesPA

ON FEBRUARY 7, 2019 AT APPROXIMATELY 7:30PM I ARRIVED AT MY HOME AND PARKED THE VEHICLE IN MY DRIVEWAY. NOTHING UNUSUAL WAS NOTED ABOUT THE VEHICLE. AT APPROXIMATELY 9:50PM THAT EVENING I ATTEMPTED TO BACK OUT OF MY DRIVEWAY. THE VEHICLE STARTED NORMALLY BUT HAD NO POWER STEERING. THE FOLLOWING FAULTS WERE DISPLAYED ON THE INSTRUMENT PANEL: "STEERING ASSIST FAULT SERVICE REQUESTED, "HILL START ASSIST NOT AVAILABLE", "SERVICE ADVANCE TRAC". THE "TRACTION CONTROL OFF" ICON WAS DISPLAYED ON THE INSTRUMENT PANEL. I COULD NOT CHECK THE "TRACTION CONTROL" BOX ON THE DRIVER ASSIST MENU. I DID NOT ATTEMPT TO MOVE THE VEHICLE OUT OF THE DRIVEWAY. ON THE MORNING OF FEBRUARY 8, 2019 THE VEHICLE WAS LOADED ON A ROLLBACK AND TAKEN TO THE FORD DEALER FOR REPAIR. IN THE AFTERNOON OF FEBRUARY 8, THE FORD DEALER SERVICE INDIVIDUAL ADVISED ME THAT THE STEERING BOX ASSEMBLY WAS DEFECTIVE AND WOULD NOT BE AVAILABLE FOR INSTALLATION UNTIL MONDAY FEBRUARY 11. FORTUNATELY THE LOSS OF STEERING EVENT HAPPENED IN MY DRIVEWAY AND NOT WHEN THE VEHICLE WAS IN MOTION.

Service Brakes
Filed Jan 24, 2019100 milesCO

GRABBING BRAKES - KNOWN BRAKE BOOSTER ISSUE - BRAKES GRAB A LOW SPEEDS AND IF YOU DON'T RELAX YOUR FOOT ON THE BRAKE PEDAL THE BRAKES COULD LOCK UP CAUSING AN UNSAFE CONDITION. THE FOLLOWING INFORMATION IS REFERENCED - NHTSA #10081005. IN SOME CASES VIA FORUM COMMENTS, THE BRAKE BOOSTER WAS REPLACED AND THE PROBLEM WAS SOLVED HOWEVER, THIS IS NOT APPLIED CONSISTENTLY ACROSS FORD DEALERSHIP SERVICE DEPARTMENTS (AUTONATION FORD LITTLETON). THIS HAS BEEN AN ONGOING ISSUE SINCE WE PURCHASED THE VEHICLE NEW AT THE DEALERSHIP NOTED ABOVE

Visibility/Wiper
Filed Jan 14, 201962,000 milesWV

REAR WINDOW SHATTERED ON OWN WHEN CAR WAS PARKED. COPS CAME AND NO EVIDENCE OF FOUL PLAY. WAS PARKED ON SIDE OF STREET FOR 15 MINS WHEN OCCURRED AND IN 30 DEGREE WEATHER

Structure › Body
Filed Jan 10, 201940,000 milesIL

MOON ROOF WILL NOT CLOSE. OUT OF ALIGNMENT.....2ND TIME THIS HAPPENED. FIRST TIME WAS AFTER DEFECTIVE GLASS FIXED AS GLASS HAD RANDOM CRACKS. CAR WAS PARKED BOTH TIMES WHEN THESE PROBLEMS OCCURRED. ONE IN SUMMER, NEXT IN WINTER.

Structure › Body
Filed Dec 16, 201832,500 milesIL

TAKARA RECALL I HAVE HAD CONTINUOUS ISSUES WITH MY 2015 EDGE WITH THE DOORS BECOMING AJAR. THE FIRST TIME I WAS STUCK IN BELOW ZERO CONDITIONS, WITHOUT BEING ABLE TO HAVE MY HEART ON CLOSE MY DOORS OR LOCK THEM. IF THAT WASNT ENOUGH, I HAD TO CALL A TOW TRUCK BECAUSE MY CAR BATTERY DIED AS A RESULT OF BEING ABLE TO CLOSE THE DOORS. THIS HAS HAPPENED COUNTLESS TIMES AND NOW AGAIN I HAVE ANOTHER ISSUE BUT THE LIFT GATE IS AJAR. THIS TIME HOWEVER THE CAR IS STILL DRIVING. HOW CAN FORD NOT RECALL THIS? YOU SAY IT ISN'T A SAFETY ISSUE BUT I COULD HAVE FROZE TO DEATH, BEEN SERIOUSLY INJURED WHEN I'M DRIVING AND THE DOOR SUDDENLY FLIES OPEN. CORRECT THIS. I WILL END UP FILING A LAWSUIT IF ANYTHING HAPPENS AGAIN. I JUST BOUGHT THIS CAR A YEAR AGO. YOU CANNOT JUSTIFY A $40,000 CAR NOT BEING ABLE TO OPEN OR CLOSE MY DOORS OR TRUNK. GET IT FIGURED OUT OR I WILL BE CONTACTING SOMEONE WHO WILL. I'VE BEEN IN SUPPORT OF FORD SINCE I WAS 16. YOU'RE ABOUT TO LOOSE A VALUABLE CUSTOMER AND I'M ABOUT TO SPREAD THE WORD HOW FORD CANT STAND BEHIND THEIR VEHICLES.

Exterior Lighting
Filed Dec 13, 2018WV

REAR HATCH TAILLIGHT LENS HAS CONDENSATION FORM IN IT MAKEING THE LIGHT UNIT FOGS UP. THE CONDENSATION DOES NOT DISAPPEAR IN WARM WEATHER AND IN COLD WEATHER ICE UP. AFTER CHECKING WITH THE DEALER THEY SAY WHEN THEY REPLACE THE ENTIRE UNIT THIS OCCUR AGAIN. THEY SAID IT IS A BAD DESIGN. I LIVE IN A STATE THAT REQUUIRES A VEHICLE YEARLY STATE INSPECTION.AND FOGED UP LENS IS A CONSERN. THIS DOES NOT LEAK INTO THE LENS IN RAIN OR CAR WASH. THIS AUTO IS KEPT GARAGED EXCEPT WHEN IN USE.

Engine
Filed Dec 11, 201853,635 milesIN

JUST DRIVING DOWN RURAL ROAD DOING 45 MPH, ENGINE JUST SHUT OFF, WARNING CAME UP SAID TRANSMISSION NOT IN PARK, PUT IN PARK IT RESTARTED AND WAS FINE THE REMAINDER OF TRIP

Electrical System
Filed Dec 10, 201854,000 milesCA

WHEN DRIVING MY VEHICLE, THE RPMS SKY ROCKET BUT WON'T CHANGE. IT'S NOT SHIFTING GEARS AS AN AUTOMATIC IS SUPPOSED TO. ALSO, THE ENGINE HAS BEEN MAKING A WEIRD NOISE ON AND OFF AND WHEN WE TOOK IT IN, THEY TURNED IT ON AND PRESSED THE GAS AND SAID IT WAS FINE. NEVER HAD IT ON RECORD OR ANYTHING. THE FUEL PUMP WENT OUT ABOUT 23K AND NOW THE CAR IS HAVING THE SAME ISSUE AT 50K WITH THE FUEL PUMP OR THE SAME SYMPTOMS AS IT DID BEFORE HAVING THE CAR LUNGE FORWARD OR VIBRATE.

Electrical System
Filed Dec 2, 201839,700 milesIL

I WAS DRIVING, SLOWER AND TURNED LEFT AND FULL ACCESSORY POWER OFF SHOWED UP ON THE PANEL AND MY CAR DIED. I QUICKLY PUT ON MY FLASHERS AND COASTED TO THE SIDE OF THE ROAD, JUST IN TIME FROM GETTING REAR ENDED BY ANOTHER VEHICLE MAKING THE TURN. I TURNED OFF THE CAR AND WAITED A COUPLE OF MINUTES AND RESTARTED THE CAR.

Structure › Body
Filed Nov 23, 201838,000 milesNJ

DISCOVERED ON OR ABOUT 11/19/18 A WAVY CRACK/FISSURE ACROSS REAR-MOST MOON ROOF IWINDOW. THIS IS THE WINDOW COMPONENT OF THE MOON ROOF WHICH DOES NOT MOVE.. THE WINDOW CRACK/FISSURE WAS NOT THE RESULT OF ANY ACCIDENT OR IMPACT WITH ANY OBJECT. I HAVE 38,000 MILES ON THIS VEHICLE. INTERNET SEARCH SUGGESTS THIS MAY BE A COMMON VEHICLE DEFECT. FORTUNATELY THE WINDOW HAS NOT SHATTERED.

Air Bags
Filed Nov 12, 2018IN

TAKATA RECALL...... I WAS WONDERING WHY MY CAR HAS NOT BE RECALLED. WHEN I LOOK IT UP AND IT STATES THAT IT IS AN ELIGIBLE SUBJECT VEHICLE.

Air Bags
Filed Nov 6, 201837,209 milesOH

CAR WAS TAKEN TO LIBERTY FORD IN WARRENSVILLE RECENTLY FOR AN OIL CHANGE. TOLD THAT THE OIL PAN WAS CRACKED AND OIL WAS LEAKING. NEEDED REPAIR. INDICATED THAT THE CAR WAS UNDER WARRANTY. SO REPAIR WOULD BE DONE FREE. NO INDICATION OF PROBLEM UNTIL CAR WAS TAKEN IN TO SHOP FOR OIL CHANGE. TOLD IT WAS A SMALL LEAK WHEN ASKED WHY I DIDN'T NOTICE IT!

Unknown or Other
Filed Oct 30, 201850,000 milesOK

THE CAR KEEPS LOSING POWER WHILE DRIVING!! IT FLASHES "FULL ACCESSORY POWER MODE" AND THEN COMPLETELY LOSES POWER! THIS LAST TIME WAS MID TURN INTO A STRIP MALL WITH TRAFFIC COMING. I THANK GOD MY DAUGHTER WAS NOT IN THE PASSENGER SEAT! THERE IS NO WARNING OR ANYTHING WHEN THIS HAPPENS, IT JUST QUITS! THIS IS THE 5TH INCIDENT!! I LOOKED ONLINE AND SOOO MANY PEOPLE HAVE HAD THIS HAPPEN JUST LIKE US AT VARIOUS POINTS THROUGHOUT OWNERSHIP AND NO DEALERSHIP CAN DUPLICATE THE PROBLEM SO FORD SAYS THERE IS NO PROBLEM! THERE IS A SERIOUS SAFETY PROBLEM! A CAR IN GREAT SHAPE REGARDLESS OF MILES CANNOT JUST STOP! WHAT IF SOMEONE DIES??!!

Unknown or Other
Filed Oct 26, 2018NJ

NOTHING YET

Engine
Filed Oct 20, 201820 milesPR

SINCE I PURCHASED THE VEHICLE IT HAS BEEN MAKING A JERKING EFFECT AFTER IT PASSES 1ST GEAR TO 2ND. THE JERKING EFFECT SEEMS TO BE COMING FROM THE MOTOR. I TOOK IT TO THE DEALER AND THE DEALER SAID THERE WAS NOTHING WRONG WITH THE VEHICLE. TO THIS DAY IT STILL HAS THE JERKING EFFECT.

Service Brakes
Filed Oct 4, 201844,250 milesVA

2015 FORD EDGE WITH 45, 250 MILES. I WAS DRIVING ALONG AND WENT TO APPLY MY BRAKES. THE PEDAL WENT TO THE FLOOR. I WAS APPROACHING A RED LIGHT. I PUMPED AND PUMBER TO SLOW DOWN. AT THAT TIME, THE BRAKE LIGHT AND THE LOW BRAKE FLUID LIGHTS CAME ON. I HAD NO BRAKES. I HAD TO PULL THE ELECTRIC BARKING BRAKE UP TO STOP. I HAD TO TRAVEL A LITTLE WAYS MORE AND MAKE A U-TURN IN THE MIDDLE OF A 4 LANE BUSY , MAJOR HIGHWAY, IN ORDER TO GET TO A SHOPPING CENTER PARKING LOT. THERE AGAIN NO BRAKES - HAD TO USE MY ELECTRIC PARKING. I WAS SO AFRAID. I AM JUST THANKFUL I THOUGHT OF THE HAND BRAKE, WHICH ALMOST THREW US IN THE WINDSHEILD. IT WAS SUCH A HARD STOP. I CALLED ROADSIDE ASSISTANCE TO GET THE CAR AND TOW THE DEALERSHIP. THEY HAVE VERIFIED, BRAKE LINE BUSTED ON MY CAR. IT HAS A SPLIT IN IT. I PURCHASED THE CAR NEW FROM THE DEALERSHIP. I BELIEVE THIS IS A VERY SERIOUS MATTER. BRAKE LINE BUSTED ON SOMETHING WITH THAT LOW OF MILES.

Structure › Body
Filed Oct 2, 201843,854 milesNY

VEHICLE WAS PARKED ON 09/29/18 WITH NO CRACKS. UPON OPENING THE COVER TO THE VISTA SUNROOF ON 0.9/30/18, BOTH FRONT AND BACK PANELS HAD DEVELOPED LONG WAVE LIKE CRACKS BETWEEN THE LAYERS OF GLASS. THERE IS NO INDICATION OF IMPACT TO THE PANELS. A PEN TRACK TEST WAS PERFORMED WITH NO FINDINGS OF ANY IMPACT POINTS. THIS APPEARS TO BE A DEFECT IN THE MATERIAL OR MANUFACTURING PROCESS AS THESE CRACKS APPEAR TO BE STRESS RELATED AND NOT IMPACT RELATED.

Structure › Body
Filed Sep 25, 2018MN

PURCHASED 2015 FORD EDGE IN AUGUST 2018, PURCHASED BY MY SON. WE ASKED IF THE SUNROOF WAS THE SAME GLASS AS WINDSHIELD. DEALERSHIP DID NOT READILY KNOW BUT THE 2 PANELS SAID LAMINATE. ONE SUNROOF PANET BROKE AND DEALER SAID IT WASNT THEIR PROBLEM SUV WAS PURCHASED UNDER WARANTY AND NEWLY OWNED, WITHING ABOUT 20 DAYS. THE DEALER TOLD MY SON TO CALL INSURANCE AND INSUARANCE WAS TO PAY PLUS MY SON PAID DEDUCTIBLE. THE DEALERS AUTO BODY SAID THEY FOUND A PIECE OF GLASS AND REPLACED IT RATHER THAN ORDER NEW. THE DEALER REPLACED WITH THE TYPE OF GLASS THAT IS TEXTURED AND THEY SAID IT SHATTERS INTO SMALL PIECES. IT DOES NOT MATCH THE TINTED LAMINATE THAT WAS THERE OR THE SECOND OTHER SUNROOF PANEL THAT IS THERE. IT CAN'T BE USED FOR FEAR OF EXPLODING AND WHY DID THEY PUT IN SOMETHING UNSAFE AND WORTHLESS.

Unknown or Other
Filed Sep 6, 201830,000 milesCA

SPONTANEOUS 30 INCH CRACK TO THE FRONT PANEL OF THE PANORAMIC SUNROOF. CONCERN FOR DEFECTIVE GLASS.

Steering
Filed Sep 5, 201860,000 milesIN

POWER STEERING WENT OUT WHILE DRIVING VEHICLE MAKING STEERING NEAR IMPOSSIBLE.

Structure › Body
Filed Sep 1, 201833,000 milesPA

JUST OVER A MONTH AFTER PURCHASE, MOONROOF BEGAN TO MALFUNCTION. IT WOULD OPEN, BUT NOT CLOSE. VEHICLE WAS STATIONARY IN A PARKING LOT.

Power Train
Filed Aug 28, 201845,628 milesOH

2015 FORD EDGE TRANSMISSION SHIFTS EXTREMELY HARD WHEN CHANGING ACCELERATION RATES FROM LOW TO HIGH. SOME TIMES YOU CAN HEAR THE ENGINE REV BEFORE IT DROPS IT INTO GEAR. THIS HAPPENS IN BOTH CITY AND HIGHWAY DRIVING AT ALL TIMES OF THE YEAR.

Structure › Body
Filed Aug 23, 201832,701 milesCA

REAR ROOF GLASS HAS NOW CRACKED FOR A SECOND TIME. SPIDER-LIKE VEINS. INSURANCE CLAIM COVERED THE FIRST REPAIR, BUT CLEARLY THE MANUFACTURER HAS AN ISSUE BASED ON THE NUMBER OF COMPLAINTS ABOUT THIS PROBLEM. COULDN'T TELL YOU WHEN OR HOW IT HAPPENED, BUT THERE IS NO VISIBLE DAMAGE (I.E. ROCK, ETC.) THAT COULD HAVE CAUSED THE BREAKAGE. FORD NEEDS TO ADDRESS THIS ISSUE.

Engine
Filed Aug 21, 201875,000 milesNJ

LOST ANTIFREEZE..NO LEAKS..2 QTS WEEK..HOLDS 21PSI TEST ONE HOUR..OVERHEATED ONE TIME WHILE IDLING IN DRIVWAY

Electrical System
Filed Aug 4, 201841,543 milesOK

WHILE DRIVING MY VEHICLE BETWEEN 45 AND 60 MPH ON CITY STREETS AND RURAL HIGHWAYS, RECEIVED A MESSAGE ON MY SCREEN STATING "THE USB DEVICE IS CONSUMING EXCESSIVE POWER. IT MAY NOT WORK CORRECTLY WITH SYNC."; BUT, THIS IS THE SAME DEVICE I'VE BEEN USING PLUGGED INTO THE SAME USB PORT EVER SINCE I BOUGHT THIS VEHICLE ON 07/07/15. I COULDN'T GET THIS MESSAGE TO CLEAR; BUT, SOON AFTERWARDS THIS MESSAGE APPEARED "NAVIGATION FAULT. PLEASE SEE THE TOUCHSCREEN" AND THE TOUCHSCREEN SHOWED THIS MESSAGE "INSERT NAV SD CARD"; BUT, MY NAV SD CARD WHICH IS AN A8 WAS INSERTED. SOON AFTER THIS MESSAGE APPEARED THE SCREEN WENT COMPLETELY DARK BEFORE IT BEGAN "PERFORMING SCHEDULED SYSTEM MAINTENANCE". MY VEHICLE WAS ORIGINALLY IN THE SHOP FOR THIS SAME ISSUE ON 07/19, 08/02 AND 08/04. DURING THE 07/19 VISIT THE FOLLOWING CORRECTIVE ACTIONS WERE TAKEN BY THE DEALERSHIP: S154 DIAG, POWER RESET AND APIM UPDATE TO SOFTWARE LEVEL 15128. FOLLOW-UP VISIT 08/02 INCLUDED THE FOLLOWING CORRECTIVE ACTIONS BY THE DEALERSHIP: S154 DIAG, APIM POWER RESET AND MASTER RESET. WILL HAVE TO WAIT UNTIL MONDAY, 08/07 TO HEAR BACK FROM THE DEALERSHIP REGARDING RECOMMENDED ACTIONS TO RESOLVE THIS ONGOING ISSUE.

Electrical System
Filed Jul 25, 201856,400 milesOK

MY CAR HAS LOST ALL POWER WHILE DRIVING MULTIPLE TIMES. THE DASH SAYS "FULL POWER ACCESSORY ACTIVE". I HAVE TO PUT THE CAR IN PARK AND RESTART IT. THE LAST TIME I WAS DRIVING 60 MPH ON A BUSY HIGHWAY SO THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION ESPECIALLY IF I WAS SOMEWHERE THAT DIDN'T HAVE A AN AREA FOR ME TO PULL OVER OR HAD I BEEN STUCK IN THE MIDDLE LANE! THIS NEEDS TO BE RECALLED IMMEDIATELY!

Power Train › Automatic Transmission › Lever and Linkage › Floor Shift
Filed Jul 19, 201868,000 milesOK

I PULLED INTO MY GARAGE, PUT THE VEHICLE IN PARK, & NOTICED THE LETTERS DISPLAYED BEHIND THE STEERING WHEEL STILL SHOWED THAT I WAS IN NEUTRAL EVEN THOUGH MY GEAR SHIFT WAS IN PARK. THE GEAR SHIFT WOULD NOT BUDGE FROM PARK EVEN WITH MY CAR ON. I TURNED THE CAR OFF & ON A FEW TIMES, BUT STILL NO CHANGE. I COULD ACTUALLY ROLL MY CAR FORWARD & BACKWARD BY HAND WHILE IN THE GARAGE WHILE THIS WAS HAPPENING. I PUT MY EMERGENCY BRAKE ON TO AVOID ANY FURTHER, UNWANTED MOVEMENT. I CALLED AAA TO COME TOW MY VEHICLE OUT OF THE GARAGE & TAKE TO THE LOCAL FORD DEALERSHIP. THEY DETERMINED THAT THE SHIFTING CABLE HAD BROKE, & $350 LATER I GOT MY CAR BACK. THANK GOODNESS THIS HAPPENED IN MY GARAGE, BECAUSE IF THAT HAD HAPPENED ANYWHERE ELSE I OR SOMEONE ELSE COULD'VE BEEN INJURED OR CAUSED A WRECK IF THE CAR HAD ROLLED HAD I NOT NOTICED THE PROBLEM IN TIME. THE DEALERSHIP HAD SAID THAT THIS WAS THE 2ND FORD EDGE THAT THIS EXACT PROBLEM HAD OCCURRED WITH IN THE LAST MONTH. BIG CONCERN!

Electrical System
Filed Jul 19, 201841,038 milesOK

THE ELECTRICAL SYSTEM INCLUDING PART OF THE DASHBOARD AS WELL AS THE VIEWING SCREEN, RADIO, CLOCK, NAVIGATION, FRONT/REAR CAMERAS, CLIMATE CONTROL AND TELEPHONE PAIRING ARE FREQUENTLY RESETTING WHILE IN USE SHOWING A MESSAGE THAT THE SYSTEM IS UNDERGOING ROUTINE SCHEDULED MAINTENANCE; HOWEVER, THIS IS OCCURRING MUCH TOO FREQUENTLY.

Engine
Filed Jun 30, 20185,000 milesFL

WHEN MERGING ONTO THE INTERSTATE AND YOU ACCELERATE AND GO FROM APPROXIMATELY 40 MPH TO 75 PMH THERE IS ALWAYS A SMOKING -BURNING SMELL COMING OUT OF THE A/C EXHAUST VENTS INSIDE THE PASSENGER COMPARTMENT OF THE CAR. I HAD AN EXPLORER BEFORE AND IT DID THE SAME THING. I THOUGHT MY ENGINE WAS GOING TO BLOW UP EVEN THOUGH IT ONLY HAD APPROXIMATELY 30K MILES ON IT SO I TRADED IT. NOW THIS EDGE IS DOING THE SAME THING ... IS THIS AN ONGOING PROBLEM THAT IS TRYING TO BE REPAIRED SOON. I ASKED IF THE 2018'S HAD THIS PROBLEM THE THE FORD DEALERSHIP SAID YES. SAME THING HAPPENS WHEN I PASS SOMEONE ON A REGULAR HIGHWAY ANY TIME YOU ACCELERATE YOUR SPEED FROM A LOWER SPEED TO A HIGHER ONE. THANKS

Visibility/Wiper
Filed Jun 28, 201832,000 milesLA

FRONT PORTION OF SUNROOF HAS RANDOM WAVY CRACKS THROUGHOUT THE GLASS. NORMAL DRIVING KEPT IN GARAGE AND ONLY HAS 32K MILES ON VEHICLE.

Visibility/Wiper
Filed Jun 26, 201815,000 milesNJ

VEHICLE IS A 2015 EDGE, PURCHASED NEW AS A LEFTOVER IN FEB OF 2017. JAN/FEB OF 2018 WITH APPROXIMATELY 15,000 MILES ON THE VEHICLE, THE FRONT PANORAMIC SUNROOF GLASS CRACKED SPONTANEOUSLY, FOLLOWED SHORTLY AFTER BY THE REAR GLASS PANEL ON ANOTHER DAY. CRACKS WERE WAVY AND DID NOT APPEAR TO BE CAUSED BY AN IMPACT. FORD DEALER WOULD NOT WARRANTY BECAUSE THEIR "PEN TEST" OF DRAGGING A PEN ALONG THE LINE OF THE CRACK FOUND A PINHEAD "IMPACT" MARK. HAD TO REPLACE BOTH PANELS THRU INSURANCE COMPANY VIA A SPECIALTY THIRD PARTY CAPABLE OF REPLACING THE URETHANE ON THE REAR PANEL. UNKNOWN IF THE VEHICLE WAS MOVING OR STATIONARY OR WHEN/WHERE EXACTLY THE CRACKING OCCURRED.

Visibility/Wiper
Filed Jun 2, 201818,000 milesMS

WHILE DRIVING DOWN INTERSTATE IN LIGHT RAIN, BUT TRUCKS THROWING WATER ONTO WINDSHIELD, THE DRIVERS SIDE WIPER SKIPPED AND STALLED. IT WAS EXTREMELY HARD TO SEE AND VERY DANGEROUS. AFTER ABOUT 5-7 SECONDS, IT MOVED AND WIPED WINDSHIELD AGAIN. THIS HAS HAPPENED AT LEAST 4 DIFFERENT TIMES. DEALER HAS REPROGRAMMED, BUT THAT DID NOT FIX THE ISSUE. THIS IS A SERIOUS SAFETY ISSUE.

Structure › Body
Filed May 31, 201887,000 milesFL

TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT THE LUG WRENCH THAT CAME WITH THE VEHICLE FOR REMOVING THE LUG NUTS FAILED TO FIT THE LUGS CORRECTLY. THE VEHICLE WAS TAKEN TO ALL NATION FORD ORANGE PARK (7700 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 270-9943) AND THE CONTACT WAS INFORMED THAT THIS WAS A KNOWN FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE WRENCH AND LUG NUTS WERE NOT REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2015 Ford Edge → · Every Edge year → · How the figures are calculated →