2013 Ford Edge complaints

The contact owns a 2013 Ford Edge. The contact stated while driving and approaching a stop light, the brake pedal was depressed but the vehicle was slow to respond. The contact applied additional pressure to the brake pedal to stop the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that there was a slice in the vacuum pump and that the brake booster needed to be replaced. The vehicle was taken to the local dealer, where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to TSB: 13N02. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 180,000.

The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and depressed to the floorboard. The contact stated that the brake pedal was making an abnormal hissing sound while depressed. There were no warning lights illuminated. The vehicle was taken to the local dealer, who informed him the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under Warranty. The failure mileage was approximately 115,000.

Brakes hard to push and has trouble stopping vehicle brake booster was replaced but still isn’t working

My brakes are hard to press sometimes hard to stop. Jerky and then hard then soft. I read brake booster master cylinder or hcu All Ford's mistakes. Still no recall. I'm outside of the extended warranty because I just bought this 3 months ago and it's over 10 years old only 115000 miles on it. If I die I'm having my family sue ford. Codes p2 195 and p2 197 are now showing after a week and a half of this problem. Taking it to ford Tuesday. Calling customer service Monday. Shame on ford

There is a known issue with the Brake Booster on my vehicle that is covered by a warranty porgram. WHy hasnt the NHTSA required a recall on a key critical safety device that has been clearly identitifed?

Driving home, I entered my neighborhood and stopped to check my mail; i put my vehicle in park retrieved my mail and began to reverse out of the parking space, doing so the monitor screen flickered then a message came on the screen saying contact manufacturer camera unavailable. I then proceeded to put the car in drive and the message disappeared and the camera came back online. As i entered my driveway i put my car in park then reverse again and things were normal. This morning as i was backing out of my driveway the camera went black as well as no warning alarm or notification that i was approaching an individual and a few kids walking somewhat directly behind me, nearly hitting them. The last incident of the back up camera not working was this morning when i was nearly hit by oncoming traffic in the parking garage as i was trying to pull into a parking space and correct my position. These recent incidents have definitely put both my safety and that of my family in considerable risk as well as children in the neighborhood and at school. System failure: the back up camera Risk: children and adults could have been seriously injured Replacement: no the dealer has not been contacted as of yet 5/15/2024 Vehicle Inspection: none since purchase in 2019 Warnings or messages: Contact your Manufacturer Camera Not Available: 5/12/2024

About a week ago my brakes on my 2013 Ford Edge Limited became for hard to press. The pedal became stiff. I almost was unable to stop even though I was going extremely slow approaching an intersection that was very busy. I have looked up recalls on this issue with the same description and realize Ford had issued a recall on 2013 Ford Edges however only certain Vin numbers. However, surfing through multiple posts and forums I am finding 100's so far of people that are angry because Ford refused to own up to the fact the all these 2013 Ford Edges are having issues with the Brake Booster which is a major safety issue and should have no cut off period due to the importance of this defective part! I finally wad able to bring my car to the dealer due to the other mechanic's I brought it to are all getting an invalid read when they do the diagnostic test on the car. Now Ford Dealership Jarret Ford in Dade City said it will be $1389. 00 to fix my brake booster. This is highway robbery.

The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH, the door ajar warning light illuminated while none of the doors were opened. The contact stated that the failure persisted, causing the interior lights to remain illuminated while the vehicle was parked and turned off. The contact stated that the interior lights turned off after the battery was disconnected. The vehicle was taken to an independent mechanic, but the vehicle could not be diagnosed. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the vehicle was not covered under an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 158,000.

THE DRIVER DOOR LATCH ASSEMBLY WON'T ENGAGE WHEN YOU SHUT THE DOOR THE DOORV AJAR LIGHT STAYS ON AND YOU HAVE TO OPEN AND SHUT THE DOOR SEVERAL TIMES SLAMMING IT REAL HARD TO GET IT TO GO OUT YOU HAVE TO SPRAY WD-40 IN THE LATCH AND WORK IT TO GET THE DOOR TO LATCH.

Coolant leak from water pump

The contact owns a 2013 Ford Edge. The contact stated while driving 45 MPH, upon acceleration, the vehicle began to shake and shudder. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the torque converter, hoses, and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 114,000.

I have experienced what feels like brakes going out numerous times. I will go to stop and it feels like I have no brakes. The pedal goes clear to the floor but i can end up stopping. This has not been diagnosed due to it does it occasionally then the brakes start working good again.

The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to slow as intended. The brake pedal was making a squeaking sound. The contact stated that it was snowing at the time when the failure occurred. The vehicle was taken to the dealer where it was diagnosed with a failed brake booster and that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under warranty. The failure mileage was approximately 104,695.

The contact owns a 2013 Ford Edge. The contact stated that while his wife was driving at various speeds and depressing the brake pedal, the brake pedal was rigid, and the vehicle failed to respond as needed. There was no warning light illuminated. The contact stated that the failure had been recurring intermittently while driving. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was then taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 13N02. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered because the campaign had expired. A case was opened. The failure mileage was approximately 150,000.

The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH and attempting to slow the vehicle, the brake pedal required excessive effort to bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the brake booster. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 13N02. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 63,000.

Bake booster developed leak that caused hissing sound and sponge brake pedal that would go in and out randomly. Yet there is no recall on my vehicle but a bunch of other 2013 Ford Edges had this recall. This has to be changed in Aug 2023.

Liquid was leaking below the 2013 Ford Edge engine in our garage. A reputable independent repair center checked it out and found it to be the water pump leaking; which is located inside the Ford Cyclone engine. The engine would need to be taken apart to replace the defective water pump. It was explained to me that driving the vehicle may cause water to mix into the oil causing even more problems. I checked with a local Ford service center and was told they only have one person who can do this type of job and it would be over a month before it could be done. I opted for the reputable independent repair center who could do it in a week. The vehicle has been driven only 60,663 miles and is well maintained. The repair was done [XXX] and the cost of the repair was approximately $2,000. A certified letter was sent to James Farley (CEO & President of Ford) on [XXX] asking for reimbursement of the $2,000 due to the defective water pump. Shortly after sending the letter, Ford customer service emailed and asked for more information. More information was sent and am still waiting for a response No warning lights came on, the part has been disposed of and not was not inspected by Ford, Police or insurance reps. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The brakes just went to the floor causing the car hard to stop. This is my daugthers car with my two grandbabies in the car. She took it to a local Ford dealer and they stated that it just needed to be updated (computer update I guess). The car worked after that until today. She hit a bump in the road and the brakes went to the floor again when she tried to stop. She has no warning lights that appear. The dealer states that there is no recall for this issue. This is a saftey issue for everyone on the roads.

The contact owns a 2013 Ford Edge. The contact stated while driving in bumper-to-bumper traffic and depressing the brake pedal, the vehicle failed to respond. The contact immediately pulled to the side of the road, and she was able to stop the vehicle by shifting into park(P). The vehicle was towed to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and advised the contact to save the receipt for a potential reimbursement. The contact stated that the failure recurred. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The contact received notification of Ford Campaign Number: 13N02, which she related to the failure. The dealer was notified of the failure and charged a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 106,490.

While stopping the brake pedal will sink all the way to the floor. Brake booster was replaced but the problem persisted. Master cylinder was replaced but problem is still there. The only thing that saved me from an accident was the emergency brake.

The contact owns a 2013 Ford Edge. The contact stated while driving approximately 60 MPH, the vehicle lost motive power and stalled. The driver was able to steer the vehicle unto the shoulder and restart the engine. After restarting the vehicle, the vehicle operated normally. The failure had occurred on three separate occasions. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 111,000.

I was issued a customer satisfaction program #13N02 while replacing brake booster helped, bypassing the fact the master cylinder fluid leaked into brake booster and was not part of repair is just ridiculous. Until master cylinder is repaired, problem will not be resolved! Please remedy by including master cylinder with brake booster 13N02. My brake pedal still goes to floor, I am requesting your immediate response

I've had bad gas mileage since I got vehicle 10 months ago. I had 19 miles left when I parked my Edge after having brake booster replaced on 2/15/24 13N02, to wake up with 0 miles left??? I've been getting 15 MPG? That's easy country driving, now my gas is disappearing. I believe it's same problem as fuel leak recall 14V-002/13513. The 2013 Fordm Edge should be a buy back do to so many manufacturers errors.

The contact owns a 2013 Ford Edge. The contact stated while driving the vehicle at an undisclosed speed the vehicle did not immediately stop when the contact depressed the brakes. No warning lights illuminated. The vehicle was taken to the dealer where a diagnostic was performed. The dealer stated the eco booster failed and needed to be replaced. The vehicle was not repaired due to cost. The contact referenced Ford's Customer Satisfaction Program 13N02 as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 110,000.

The rear driver side door Ajar light well come on when the door is closed and not making my doom lights come off and stay on and running down my battery

Put car in for regular service, and to investigate burning smell and transmission slippage. Mechanic found that the Power Transfer Unit (PTU) was completely filled with a paste-like sludge. (he has pictures) Mechanic says that the PTU is too close to the catalytic converter, therefore overheating the PTU and literally boiling the transfer fluid. He was able to clean the module, but says there's still a leak around the PTU seal. The work required to replace the seal, would also merit replacing the PTU. BUT, this is a $800 part! The safety risk would have been my transmission completely seizing up and causing an accident due to mechanical failure. The vehicle has had all of it's regular and milestone service work performed. No warning lights went off. I'm on borrowed time with this part and/or new transmission. Will there be a remedy to prevent this in the future?

The contact owns a 2013 Ford Edge. The contact stated that, upon coming to a complete stop, the brake pedal felt abnormally hard. After shifting the vehicle into park, releasing the break pedal, and shifting back into drive, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 179,000.

The contact owns a 2013 Ford Edge. The contact stated that while decelerating from 45 MPH, the brakes failed to respond immediately. The contact continued depressing the brake pedal however, the pedal lost pressure. The vehicle was taken to the local mechanic and a diagnostic test was performed, the brake lines were bled, and it was determined the brake booster had failed. The contact stated the failure persisted. The contact went to the dealer and was informed to contact NHTSA Hotline for assistance. The manufacturer was not made aware of the failure. The vehicle was not repaired due to the cost. The approximate failure mileage was 86,000.

The contact owns a 2013 Ford Edge. The contact stated that upon entering the vehicle, she became aware that the driver's side door had not latched properly. Upon entering the vehicle, the contact observed that the ABS warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who determined that the front brake rotors were cracked. Additionally, the vehicle was diagnosed with a door check arm failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE16012 (Latches, Locks, Linkages, Interior Lighting). The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.

Purchased 2013 Ford Edge AWD Limited used 12/17 with 68,XXX miles. [XXX] began experiencing brake issues. When trying to stop brake pedal went to floor not slowing/stopping vehicle. Vigorously pumping brake stopped vehicle. Took vehicle to neighborhood shop, was informed of recall 13N02. Contacted Ford National Service center (800) 727-7000, confirmed my car covered by recall. Recall work was performed at Bellevue Ford, 411 116th Ave NE, Bellevue, WA 98004, United States, on September 28, 2020. Recently, [XXX] problems reoccured, this time brake failed and vehicle would not stop at busy Seattle intersection fortunately I wasn’t stuck/struck by other vehicles. Subsequently I again called Ford National Service center and was informed that recall/replacement parts are only warranted for 24 months. My car is currently in shop (for 3 days so far) . It seems that the brake booster that is the recall issue affects the entire braking system and pieces of the diaphragm within replaced brake booster are carried to the master cylinder, thru the brake lines and also affect the antilock computer components. Additionally, the Ford manufactured ‘replacement parts’ are often themselves defective. BRAKES ARE ARGUABLY THE MOST IMPORTANT SAFETY SYSTEM IN A PASSENGER VEHICLE! Obviously Ford has manufactured and is aware/responsible for this un-safe condition. They chose to ignore this situation. It seems Ford only manufactured 129,000 2013 Ford Edges. There are thousands of brake issue complaint

While driving the 2013 Ford Edge, during a right turn, the brake pedal went to full hard to depress. The check engine light illuminated and the vehicle stalled. My daughter, a new driver, narrowly avoided an accident by pulling to the side of the road. Our local technician inspected the car and found the brake booster damaged. Ford is aware of this issue and has covered the replacement to SOME vehicles under their customer satisfaction program. The booster was replaced and the vehicle is operational now. Ford is very aware of this issue and this is an extremely dangerous situation to the driver of these automobiles and others on the road.

Recently change my break pads but, al the sudden they just stop working

The contact owns a 2013 Ford Edge. The contact stated that while reversing, the rearview camera displayed a distorted image. The contact stated that the rearview camera had previously been replaced in 2020 under warranty. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The dealer informed the contact that there was no recall associated with the VIN and referred her to the manufacturer for assistance. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 20V575000 (Visibility); however, the VIN was not included in the recall. The failure mileage was approximately 135,000.

The contact owns a 2013 Ford Edge. The contact stated that while the vehicle was shifted into reverse, the back over prevention camera image was displayed upside down. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle should be taken to the dealer to be serviced. The dealer was not contacted. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 120,000.

On Tuesday 10/17/2023 I was driving my wife's 2013 Edge on dry pavement at about 40 mph. A deer came from nowhere and I had to slam on the brakes HARD to barely miss it. The car slowed for a split second and then the Front Right Tire locked up and the car went into a full, fast moving slide uncontrollably into the middle of the oncoming lane which had 3 vehicles coming straight at me. I grew up driving cars without ABS and I knew to immediately let off the brakes to regain control and whip the car back in my lane before I caused a head on collision and double rear end collision between the 3 cars coming at me. I missed the oncoming lead car by only a few feet. My collision would have had a combined impact speed of 60 to 70mph. I was SHOCKED! I took the car to my long time mechanic and he drove it easily reproducing the same result. He was also SHOCKED and completely baffled because the car had no codes in all of his testing. He called Ford and searched all the repair forums, and technical bulletins and found nothing. I took it to another repair shop. They were also SHOCKED and suggested I take it to a Ford Dealership. I took the car to the Ford Dealer I purchased it from. They were SHOCKED and refused to return it unsolved. Early on a regional Ford Tech told them that they don't get involved in cars older than 5 years.They had the car for over 5 WEEKS and tried everything they could including donating all ABS components from a 2014 Edge that they had in their loaner fleet. Ev

Our 2013 Ford Edge (FWD) suffered a failed "Brake Booster" on or shortly before June 15, 2023 at 101,900 miles. The vehicle was cautiously driven immediately to the local selling dealership because of the immediate safety risk of brake failure. The vehicle was manufactured/assembled at Ford's Oakville assembly plant in June 2013. We purchased/took delivery of the vehicle in August 20143. The brake booster was replaced by the local/selling dealer at our cost of $1,374.41. Shortly after the repair, we discovered via an online forum that there had been a Ford Motor Company "Customer Satisfaction Program (No. 13N02)" letter sent to "All U.S. Ford and Lincoln Dealers" dated January 9, 2014, extending warranty coverage to "...10 years of service or 150,000 miles." We were never informed by the selling dealer or Ford Motor Company of this program. The equipment/vehicle failure was within the extended warranty period. When we raised the issue with the selling dealership, we were referred to Ford Motor Company ... to no avail. We do not have the resources to take legal action against the selling dealership and/or Ford Motor Company to recover our expenditure. This was/is a vehicle safety issue. Fortunately, nobody was killed or injured due to this equipment failure. HELP!

The contact owns a 2013 Ford Edge. The contact stated that while shifting to park(P), the message “Shift to Park” was displayed. The contact had to park and turn off and restart the vehicle and press the button on the gear shifter several times before the message would cease to appear. The vehicle was taken to the dealer who diagnosed that the gear shifter had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 80,000.

Brake pedal goes to the floor with much reduced braking power. Then problem may go away for awhile, but then always reappears. Starts at intermittent, but eventually becomes permanent. Had brakes and rotors replaced which did not help. Had Master Brake Cylinder replaced which did not help. Determined to be the ABS/HCU unit internal valves getting stuck "open" which allows the brake fluid to bypass the brake system which causes low brake pedal and loss of brakes. VERY costly too have repaired and parts are not readily available. Many 2013 (and other years) Ford Edge owners are experiencing this problem as can be seen by the many YouTube videos identifying this problem. Ford should replace the defective units. Not having brakes is a BIG safety issue.

Brake booster went out just out of warranty. Brakes would work, then not work. Brake petal goes to floor, or would be hard to press. Almost drove into the dealership window when taking it in for service.

Brake booster went out on the way to work. Just out of warranty. Hissing sound from brakes. Brakes are weak and the leak also caused the car to stall at lights when idling. I have two of these cars and both had the brake booster go out barely out of warranty. This is unacceptable.

The contact owns a 2013 Ford Edge. The contact stated while depressing the brake pedal to stop the vehicle, the brake pedal was firm, and the vehicle failed to stop immediately. The vehicle was taken to the local service center who diagnosed that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 101,500.

The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal briefly became spongy, and the vehicle failed to slow as expected. After pumping the brake pedal, the brakes returned to normal functionality, but the failure became a regular occurrence. The Advanced Braking System warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the electronic brake power booster and informed the contact that the electronic brake power booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 87,000.

The contact owns a 2013 Ford Edge. The contact stated that upon coming to a complete stop, the temperature gauge indicated that the vehicle was overheating. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular failure. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause for the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V813000 (Electrical System), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 122,000.

Break booster with leak noted requiring replacement. Turbo boost needing replacement. After turbo boost replacement, began having a shudder during acceleration between 40-48 mph. Now needing torque converter replaced.

The brake pedal goes all the way to the floor without stopping the car. It makes a hissing sound. I have almost had three collisions because of it. The Ford service center told me it's three months outside of the manufacture date range for a warrantied service of the brake booster on select Ford Edge models manufactured at their Oakridge plant between May 3, 2010 and March 28, 2013. (13N02) My car was manufactured at that plant on June 24, 2013. The warranty extends replacement of the booster pump on cars for 10 additional years up to 150,000 miles. My car's warranty start date is April 21, 2014 and it has less than 100,000 miles. That means it is with in the warranty parameters, except for the date of manufacture. I have opened a case with Ford customer service, but they are telling me that the repair of the brake booster cannot be covered under their warranty extension.

My brake booster failed while driving and lost control. Recall had been issued for for 2013 edge for this problem based on VIN. Mine was not included yet it failed in my low mileage garaged car. Nearly impossible to contact Ford for resolution. If the failure happened on my car it should be covered under Terms of Recall.

On at least two occasions, I’ve experienced my brake pedal going all the way to the floor when trying to stop. I’ve had my brakes inspected by two different dealers and both have confirmed that the brakes are in good condition with no repair needs. The brake pedal will slowly continue to the floorboard and then I have to almost pump them to resume the stopping mechanism. Thankfully, it’s only happened twice and neither incident caused an accident or injury. After reviewing these noted incidents, I see that I’m not the only Edge driver who has experienced this issue that needs review by Ford.

The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was soft and required an abnormal amount of effort to bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS hydraulic control unit. The contact was informed that the ABS hydraulic control unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 88,000.

After filling up the vehicle to the "first click" at the gas station and driving home, noticed strong fuel odor in garage. Next trip noticed a puddle of fuel under the fuel tank and dripping fuel from vehicle. Issue goes away after driving about 75 miles. Next fill up, purposely kept fuel level no higher than about 3/4 tank do not currently have the issue. Am not filling the vehicle to full any longer. No check engine light indicated, even after driving over 300 miles.

The contact owns a 2013 Ford Edge. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed to the floor to bring the vehicle to a complete stop. The vehicle was taken to a dealer where it was diagnosed that the brake master cylinder needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was then taken to the same dealer where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 141,439.