2013 Ford Edge complaints

The contact owns a 2013 Ford Edge. The contact stated while driving approximately 41 MPH, the contact attempted to depress the brake pedal; however, the brake pedal was loose, and the vehicle became difficult to maneuver. No warning light was illuminated. The contact researched and was made aware of an undisclosed recall; however, the VIN was not included. The vehicle was taken to an independent mechanic to be diagnosed; however, the diagnostic result was unknown. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 145,916.

The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the contact noticed that the brake pedal became inoperable. The contact stated the brake pedal was depressed and traveled to the floorboard with no warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed that the brake boosters failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 117,000.

My brakes have become soft, and non reactive 3 times this year. Where normally you start braking and the brakes give resistance and slowly start braking as you push the pedal, now it feels like it releases and pushes to the floor before it starts breaking. I took it in twice already for repairs and last night the same thing has happened once again. The first incident happened around 7/13/24 then again 9/13/24 and now again 12/16/24. Master cylinder & booster replaced first two visits, have another visit scheduled tomorrow. I have taken it to a local place to be fixed each time, yet keeps happening.

Driving in traffic. Hissing sound from brake pedal, stiff brake pedal, delayed stopping after pushing brake pedal, I almost ran into car ahead of me, unpredictable how long it takes to stop, stalled at red light, I have to push as hard as I can to stop vehicle. Bad brake booster. I can barely drive this. It’s not safe.

The contact called on behalf of her son who owns a 2013 Ford Edge. The contact stated that her son noticed that while driving at an undisclosed speed, the door sensor alarm activated and failed to turn off, with the door ajar roof light remaining illuminated. The contact stated that while driving at various speeds and depressing the brake pedal there was an abnormal hissing sound coming from the brake pedal. The contact stated that the brake pedal occasionally was hard while being depressed. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the driver’s side door sensor and the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,000.

Brake going to floor without resistance causing a longer breaking distance with my [XXX] daughter. Problem was intermittent initially, but I was able to confirm. Took to the local dealership that could not reproduce the problem, even though similar models had brake booster recalls referring to the same issues. Problem began to get worse until the car became unusable safely. Local dealership replaced brake booster at the cost of 1200 dollars. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I’ll cut right to the facts. Last weekend my wife and I were driving on the highway in our 2013 Ford Edge [XXX] ed on the brake pedal as we neared our exit – WE WERE NOT SLOWING DOWN - we found ourselves with what seemed to be NO BRAKES again I repeat NO BRAKES. Immediately sheer panic hit me as I pushed the brake pedal to the floor and held it there. Luckily we were FINALLY able to stop without creating an accident. I’ll fast forward to cause of the problem – A FAULTY BRAKE BOOSTER – Which was identified by Ford in their Customer Satisfaction Program13N02 – issued November 27,2013. Our vehicle was not was not included so we were not notified of any potential issue. As a result I not only got THE SCARE OF MY LIFE (and that’s an understatement) BUT on top of that a $1,100.00 bill to replace a part that was clearly known to be defective. AND you put mine and my wife’s life at risk, never mind any innocent people we may have hurt as a result of an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Ford Edge. The contact stated that upon inspection of the vehicle, the contact discovered an unknown fluid leak. There was no warning light illuminated. Due to the failure, the vehicle was towed to the dealer and the contact was informed that the water pump had failed and caused radiator fluid to leak from the vehicle. The contact was provided an estimate for the replacement of the water pump. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that there were no recalls or warranties on the vehicle. The failure mileage was 70,450.

My 2013 Ford Edge Limited is experiencing the failed brake power booster symptoms. Hard to push pedal and sinking. VIN is not linked to 13N02 per Ford support. However the model year is within the range of years, build at the Oakville plant, has the issue, but not covered.

My warning sign on the screen always says door ajar, when it is shut, causing me to have to drive with inside lights on, and the bell ringing every so often reminding me, my door is a jar, for the intire trip

The contact owns a 2013 Ford Edge. The contact stated that the vehicle had previously been involved in a crash due to brake failure, which caused him to lose control of the vehicle and crash into the guardrail. The air bags did not deploy. The contact stated that the front passenger side seat belt, door, fender, tire, CV joint axle, bumper, bumper cover, headlights, and grill had been replaced. A police report was filed. The contact suffered neck pain, and medical treatment was received. The contact stated that the failure recurred while driving at an undisclosed speed; the brake pedal was extremely firm while depressed and made a hissing sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, and the air bag module was reset. The contact was informed that there was no brake failure. The vehicle was then taken to Simmons-Rockwell Ford, Inc. (1160 Co Rd 66, Hornell, NY 14843), and the contact was informed that the VIN was included in the Customer Satisfaction Program: 13N02 (Extended Warranty Coverage On Brake Booster); however, the vehicle exceeded the mileage limitations. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 170,000.

The contact owns a 2013 Ford Edge. The contact stated that while driving at various speeds, the brake pedal became firm while depressed. There was no warning light illuminated. The contact stated that excessive effort was needed to stop the vehicle. The vehicle was taken to an independent mechanic who discovered that there was leak in the brake line that needed to be repaired. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed that the brakes had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 54,000.

I currently have an few issues to report. When I press on the brakes, they make an air whistling sound and there’s nothing noticeably wrong with them. I’m also having problems with electrical on my screen and it won’t always connect with my phone and it also delays on the screen when it’s powering on or off. My tires have been leaking air since I purchased my vehicleand when I took it in, they said Ford mechanics said they sealed the valves but right when I got it back, it gave me a warning that I had low air pressure in my tires once again and my vehicle tires appeared like they were still low on air. I constantly have to fill them with air when I drive it. Every day they leak. But my biggest concern is the electrical and the brakes. I don’t know the exact date on when the electrical started acting up. I’m also curious if there’s been a recall on anything to do with the defrost on the windows because my windows do not defrost very well in our cold climate. I’m also wondering about the headlights. They seem like they’re not bright enough we’re just strange because they’re clear and there’s nothing obstructing them that’s noticeable. For safety I believe they should be a lot brighter than they are. I have not been in any car accidents and no one hit my vehicle.

The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power inadvertently. The driver was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the turbo had failed. The vehicle was not repaired. No further information was provided. The manufacturer was notified of the failure, but no assistance was provided . The failure mileage was 135,000.

The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact stated that the brake pedal was depressed to the floor and the brake pedal was stiff. The vehicle was taken to an independent mechanic where it was diagnosed with a failed ABS and brake booster. The contact was informed that the ABS and the brake booster needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the failure had been present for a year, however, the brakes were replaced and the failure reoccurred. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under the Customer Satisfaction Program 13N02, which had a similar failure description. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 125,000.

The break pedal goes almost to the floor when trying to stop .It started about a year ago when I had new brake pads put on . It seemed to do ok for awhile and it started again and kept getting worse .

The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but the vehicle failed to respond as needed. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brakes had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed that the brakes had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 94,000.

Brake pedal very hard, lots of pressure to stop vehicle. Has been inspected by a certified mechanic. To be checked out by local Ford dealership Oct. 8,2024 No warning.

I constantly heara hissing sound when breaking. Sometimes my break pedal goes all the way down inorder to stop. My Abs light comes on. I have had it repaired once. Its happened again. I'm being told it's the break booster and needs repair once again. This is a severe safety issue. It's a constant issue with hydraulic or breaks, including break booster.

The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal to stop the vehicle, the brake pedal extended to the floor, and the vehicle did not immediately stop, causing the braking distance to become extended. The contact stated that the failure was intermittent. The vehicle was taken to the local mechanic who diagnosed that the ABS module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not eligible for the manufacturers extended warranty coverage for the failure. The failure mileage was 125,000.

The contact owns a 2013 Ford Edge. The contact stated while starting the vehicle, the messages that the front driver's side door was ajar, and to shift to park(P) were displayed. The contact stated that upon slamming the front driver's side door several times, the vehicle responded as needed. The vehicle was taken to an independent mechanic, where the contact was informed that the failure could be related to the door latch assembly or to the electrical wiring. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under an unknown recall. The failure mileage was approximately 171,000.

My vehicle's brakes went completely soft, brake pedal to the floor. This is because of the "customer relationship program", aka the recall that apparently is not a recall. The issue is the "Brake Booster", where there is a small tear in the diaphragm responsible for braking. There was no warning and the problem has been reproduced multiple times according to online forums.

The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was firm while depressed, and the vehicle failed to stop immediately. No warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the brake booster needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 107,761.

The brake booster has failed. When I depress the brake pedal it pushes almost to the floor before any braking occurs. The car is still able to brake, but this slight delay can pose a risk to safety if the car needs to be slowed quickly. The problem occurs constantly during driving. I have brought the care to the dealership to see if it was covered under the 13N02 customer satisfaction program, but they said my VIN indicated it was not. This problem is described exactly the same in the 13N02 recall and I believe my vehicle should be covered. There have been no warning lamps or signals for this issue.

The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal, the brake pedal was spongy and depressed nearer to the floorboard. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the brake booster, front brake pads, and brake master cylinder had failed and needed to be replaced. The brake booster, front brake pads, brake master cylinder, and approximately six other parts had been replaced. The brake pedal had become loose, causing the brake pedal to depress lower than before. The vehicle had been taken to an independent mechanic where it was diagnosed that the rear brake shoes had failed and needed to be replaced. The vehicle had been repaired. The brake pedal had gradually become more loose almost going to the floor. The vehicle had been returned to the independent mechanic where it was diagnosed that the ABS module had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 91,000.

The contact owns a 2013 Ford Edge. The contact stated that after arriving at her destination, the check engine warning light illuminated. The contact stated upon further inspection, she noticed a leak coming from the engine compartment. The vehicle was taken to a local independent mechanic who advised the contact to take the vehicle to a local dealer for assistance. The vehicle was taken to a local dealer where it was diagnosed and determined that the water pump had failed, and that the front of the engine and the timing belt needed to be removed to reach the parts needed to be replaced. Additionally, the bearing behind the water pump needed to be replaced. The vehicle was not repaired due to the costs. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 114,000.

Tire Pressure Sensor Fault (TPS) Hissing sound when applying brakes. Brake pedal is hard and very difficult to bring the vehicle to a complete stop. When parked or at a traffic light you constantly hear air being released and vehicle will boggle for a few seconds then stall on me. When I bring the vehicle to a stop I have to put it in park, and pump my brakes to stop the air from leaking to prevent it from stalling on me. Over all the vehicle is a huge safety concern and a hazard to have on the road.

The contact owns a 2013 Ford Edge. The contact stated that upon entering the vehicle, the door-ajar warning light illuminated, after which the message, "Please Shift to Park" was displayed. The contact also stated that the interior lights remained illuminated continuously, greatly reducing nighttime visibility due to interior light reflections. The vehicle was taken to the dealer, who diagnosed a failure with the door switch. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 19N09. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.

The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal needed to be depressed to the floorboard to stop the vehicle. The contact stated that the failure became persistent. The contact stated that the check engine warning light illuminated but then deactivated independently. The vehicle was taken to the independent mechanic and the dealer where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 115,500.

The contact owns a 2013 Ford Edge. The contact stated that when the brake pedal was depressed, there was an abnormal whistling sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, who informed the contact that the vehicle was not covered under a recall. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the brake booster. The contact was informed that the failure was linked to Customer Satisfaction Program: 13N02, Extended Warranty Coverage on Brake Booster. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 140,000.

Vehicles Break booster and Master cylinder has an issue and the breaks are stiff with a whistle blowing sound when pressed. And causing a low engine oil sign to pop up and stall out when stopped. This happened while pulling out of a parking lot. The problem was confirmed by a Pep Boys Auto Repair Shop in Federal Way, Washington State. No, insurance has not looked over it, and no I haven't taken it to be inspected by a Ford dealership/manufacturer

The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. Additionally, the contact heard a loud sound coming from the vehicle. The contact stated that an unknown warning light illuminated but disappeared shortly afterward. The contact drifted the vehicle to a nearby independent mechanic, where the failure was diagnosed as brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 157,000.

The fuel tank has a crack in the top causing fuel leaking when the tank is full. This has been confirmed by an independent service center. cost to replace the tank is approximately 3000$

The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle shuddered abnormally. No warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into the cylinders, and that the engine needed to be replaced. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 135,000.

The contact owns a 2013 Ford Edge. The contact stated while driving at various speeds, the vehicle shuddered and there was an abnormally loud sound coming from the rear of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the rear differential had failed and needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 94,000.

I noticed when pressing on the brake pedal it was going to the floor vehicle was not slowing or stopping as it should. I heard a squealing and whistle sound then the check engine light came on. I called the dealership, and they said confirmed the brake booster was internally leaking vacuum causing the check engine light to come on. The brake light is on once again and again the dealership contacted for an appointment. I took the liberty contacting Ford for any recalls and was directed to contact NHTSA and report.

2013 Ford Edge Limited- The vehicle experienced a loss of brake pressure, resulting in the brake pedal sinking to the floorboard before the vehicle finally came to a complete stop nearly resulting in a collision. Vehicle was taken to Midas and the independent mechanic notified the owner that the brake master cylinder was malfunctioning and needed to be replaced immediately.

The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the front axile and both front struts. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 177,000.

The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact's fiancé who is an independent mechanic, diagnosed the failure as a rear brake line leak. The contact stated that the brake fluid was pouring out of the rear brake line when the brake pedal was depressed. The contact was informed that the rear brake line needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the parts needed to complete the repair had been discontinued. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 236,102.

I have a 2013 ford edge. When I press on the brake sometimes it goes down smoothly and I hear a hissing noise and then the next time I brake it is stiff, hard as a rock and I can barely get the vehicle to stop. This is dangerous! A major safety issue but for some unknown reason my 2013 is not showing a recall. I heard that the brake boosters could be the problem. Also my check engine light came on when the stiff brake started happening. I just bout the suv 2 weeks ago. Ford will not help me as no recall is issued.

I was driving home on the freeway from work and there was an accident where traffic had to slow down. As I slowed down by placing my foot on the brakes the tires skid and the ABS light came on as well as the Brake Service light and Service Advance Trac came on. The brakes locked and I avoided an accident by 2 inches. This is hazardous and dangerous.

Vehicle has stiff pedal all the way floor and abs kick in lower side of pedal only applyied brake to slow down how ever vehicle yang to left because it was braking un evenly faliure to abs kick in, vehicle felt no brake at all. abs causing only to presure left not, some times you have pedal sundenly pedal is out, i do know they have extented warranty for the brake, it is rediculas to loos pedal by rondamly driving, ford should warrantied alll ford edge brake problems, this is not acceptable causeing internal mechanical failer. they must recall and walk away from this article. it horrible when you guy not responded for recall, since they have brake problems

The contact owns a 2013 Ford Edge. The contact stated that while attempting to reverse, the back-over prevention camera failed to operate as needed. The contact stated that she had a brain tumor, and it was difficult to use the side-view mirrors while reversing. The vehicle was taken to a dealer and the contact was informed that she would have to pay for a diagnostic test. The vehicle was not repaired. The vehicle was then taken to an independent mechanic where it was diagnosed with shifting mechanism failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unavailable.

Brake booster failed. Ran a stop sign. No brakes!

The contact owns a 2013 Ford Edge. The contact stated while driving approximately 45 MPH, the ABS, service brake, and traction control warning lights illuminated. The contact stated that the brake fluid had been replaced weeks prior by an independent mechanic. The vehicle was taken to a local dealer where it was diagnosed that the ABS module needed to be replaced. The contact related the failure to NHTSA Campaign Number: 16V733000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the VIN was not available, and Customer Satisfaction Program: 13N02. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 119,190.

The contact owns a 2013 Ford Edge. The contact stated that on several occasions while driving at various speeds, the brake pedal became stiff, and the vehicle failed to slow down as intended. The vehicle was taken to a dealer where it was diagnosed and determined that the brake booster needed to be replaced. The vehicle was not repaired. The contact associated the failure with Customer Satisfaction Program: 13N2. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

The contact owns a 2013 Ford Edge. The contact stated that while his wife was driving at approximately 45MPH, the brake pedal was depressed and would not return to the original position. The brake pedal felt abnormally loose, and the vehicle was hesitating while slowing the vehicle. The contact stated that the driver temporarily lost control of the vehicle. No warning lights were illuminated. The contact stated that his wife was eventually able to regain control of the vehicle and slow down in a parking lot. The vehicle was taken to an independent mechanic, but the diagnostic result was not provided. In addition, the contact was advised by the independent mechanic that the parts for the repairs were not available by the local dealer. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact referenced Ford Campaign Number: 23S12 and 13N01 as a possible cause for the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

Backfiring and brakes don’t work.

I took my vehicle to Ford for the brake booster that was issued by Ford. Nothing worked. My brakes would literally go soft and almost to the floor while stopping. It was extremely dangerous and scary. I saw a 2016 recall that replaced the ABS module but my car apparently wasn’t tagged to it. Finally had to foot the $1500 bill to have the ABS module replaced which seemed to have fixed the issue. Thousands have complained of this same issue so I’m not sure why a recent recall hadn’t been issued by Ford.

The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was taken to an independent mechanic where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The contact was made aware of Customer Satisfaction Program: 13N02. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.