Page 22 of 23 · complaints 1,051–1,100 of 1,134

2012 Ford Edge complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Electrical System
Filed Jun 22, 201448,000 milesWV

DRIVERS SIDE "DOOR AJAR WARNING" COMES ON VERY OFTEN AND WON'T GO OFF. DOESN'T ALWAYS COME ON IMMEDIATELY, BUT WHILE ON, WON'T ALLOW DOORS TO LOCK WHILE DRIVING. VERY DANGEROUS SITUATION. WHEN IT COMES ON, NOT ALWAYS IN A POSITION TO STOP IMMEDIATELY AND PUT IN PARK TO RESET . MUST STOP AND REPEAT CLOSING UNTIL IT TAKES. AGAIN VERY DANGEROUS. LASTLY, WHEN EXITING THE AUTO IF THE SENSOR FAILS THEN THE LIGHTS STAY ON AN EXTENDED PERIOD, RUNNING THE BATTERY DOWN. NOT ALLOWING THE DOORS TO LOCK AND ALARM TO SET. *TR

Service Brakes
Filed Jun 20, 201444,000 milesAL

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE BRAKES SUDDENLY MALFUNCTIONED AND MORE PRESSURE HAD TO BE APPLIED TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE, CREATING A LONGER BRAKING DISTANCE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BRAKE BOOSTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 44,000.

Service Brakes
Filed Jun 19, 201426,000 milesMO

BOUGHT 2012 FORD EDGE IT ONLY HAD 24,000 MILES ON IT, AFTER ONE MONTH THE BRAKES STOPPED RESPONDING WHEN PARKING THE CAR ALMOST CAUSED ACCIDENT MORE THAN THREE TIMES. ALSO WHEN PRESSING THE BREAK I COULD HEAR THE HISSING NOISE LIKE THERE IS AIR LEAK IN THE BRAKES. YOU WOULD HAVE TO REALLY PUSH HARD TO STOP THE CAR. TOOK THE CAR TO THE DEALER THEY SAID BRAKE BOOSTER IS BAD AND ITS ON A BACKORDER NATIONWIDE. THIS IS A VERY SERIOUS ISSUE THAT REQUIRES IMMEDIATE ATTENTION. *TR

Service Brakes
Filed Jun 19, 201433,000 milesNJ

JUNE 15, 2014 N. JERSEY WAS SITTING IN DRIVEWAY IN PARK AND WHEN I PRESSED ON MY BRAKES I COULD HEAR A TEAPOT WHISTLE SOUND EVERYTIME I PRESSED DOWN ON THEM. OTHER TIMES WHILE DRIVING IT WAS HARD FOR THE VEHICLE TO STOP AND I HAD TO PRESS SEVERAL TIMES BEFORE I WOULD HIT THE CAR IN FRONT OF ME. NOT FEELING VERY SAFE IN MY 2012 FORD EDGE LIMITED. THIS IS A KNOWN ISSUE THAT SHOULD BE RESOLVED WITH THE CUSTOMER SERVICE PROGRAM CSP-13N03. THIS IS A MANUFACTURING DEFECT THAT INVOLVES VERY SENSIBLE PARTS OF THE VEHICLE AND SHOULD BE ADDRESSED. PEOPLES LIVES ARE AT STAKE. *TR

Electrical System
Filed Jun 19, 201456,512 milesTX

DRIVERS SIDE DOOR AJAR WARNING LIGHTS WHEN DOOR IS CLOSED, PREVENTING DOOR LOCKS FROM BEING ENGAGED, DOME LIGHTS STAY ON, AND DOOR AJAR ALARM ACTIVATES EVERY TIME VEHICLE STOPS. THE ALERT IS DISTRACTING AND INTERFERES WITH DETECTION OF OTHER ALARMS. DOOR LOCKS NOT BEING ENGAGED IS A SAFETY ISSUE, PARTICULARLY WITH CHILDREN IN VEHICLE. CONDITION WORSENS OVER TIME AND ALSO IS WORSE AT TEMPERATURES ABOVE 85 DEGREES F. *TR

Structure › Body › Door
Filed Jun 18, 201435,000 milesMD

DRIVER DOOR AJAR WARNING LIGHT STARTED COMING ON - AND STAYING ON - EVEN AFTER DOOR APPEARED TO BE SHUT PROPERLY AND SECURELY. THE DOOR LATCH HAD TO BE REPLACED AT A COST TO ME OF $613.93. *TR

Electrical System
Filed Jun 15, 201440,000 milesIN

DRIVER SIDE DOOR AJAR SENSOR FAILED. *JS

Structure › Body › Door
Filed Jun 10, 2014MD

DOOR AJAR SENSOR IN DRIVE DOOR MALFUNCTIONING, SHOWS DOOR IS STILL AJAR AFTER MULTIPLE ATTEMPTS TO CLOSE. DOOR IS CLOSED BUT SENSOR WILL NOT GO OFF. KEEPS BEEPING WHILE DRIVING DOWN THE ROAD. *TR

Electrical System
Filed Jun 5, 201445,000 milesWI

DOOR AJAR SENSOR IS OVERACTING. INITIALLY A FEW DOOR CLOSINGS RECTIFIED. HAS GOTTEN WORSE OVER TIME AND DISALLOWS LOCKING, WARNS TO SHIFT TO PARK OFTEN IN SLOWER TRAFFIC. INTERIOR LIGHTS REMAIN ON FOR MORE THAN 20 MINUTES DRAINING THE BATTERY. NO WAY TO SHUT OFF INTERIOR LIGHTS WITH THIS DOOR AJAR DEFECT EVEN WITH THE CAR OFF AND DOORS FIRMLY CLOSED. *TR

Electrical System
Filed May 31, 2014GA

DRIVER DOOR SENSOR LIGHT WILL NOT GO OUT, EVEN WHEN DOOR IS SECURELY CLOSED. LOCKS WILL NOT ENGAGE WHEN DRIVER DOOR SENSOR LIGHT IS ON. MAY BE ISSUE WITH LATCH MECHANISM. POSES SAFETY AND SECURITY ISSUES FOR DRIVER AND PASSENGERS BECAUSE ALTHOUGH VEHICLE IS DRIVABLE, LOCKS WILL NOT ENGAGE.IF SENSOR LIGHT IS ON. APPEARS TO BE A COMMON ISSUE WHICH FORD IS IGNORING. *TR

Latches/Locks/Linkages › Doors › Latch
Filed May 28, 201443,000 milesSC

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DOOR LATCH SWITCH FAILED TO ENGAGE AND THE DOOR AJAR WARNING LIGHT WOULD ILLUMINATE WHEN THE DOOR WAS ACTUALLY CLOSED. ADDITIONALLY, THE DOORS WOULD INDEPENDENTLY BECOME UNLOCKED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE DOOR LOCK SWITCH NEEDED TO BE CLEANED AND/OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

Electrical System
Filed May 28, 201443,000 milesOH

DOOR AJAR SWITCH WENT BAD ON OUR EDGE,WHICH IS A GOOD VEHICLE.HAD IT REPLACED AND JUST FINE NOW. *TR

Electrical System
Filed May 27, 201451,000 milesOH

THE 2012 FORD EDGE DOOR SENSOR HAS GONE BAD IN MY CAR. NOTHING HAPPENED OR CHANGED, BUT HAVE READ 100'S OF INCIDENTS ONLINE ABOUT THIS ISSUE. IT STARTS WHEN OPENING AND CLOSING THE DOOR, AND THE DOOR SENSOR LIGHT WILL NOT TURN OFF. YOU OPEN AND CLOSE THE DOOR 1-2 TIMES AND IT GOES OFF. NO BIG DEAL. OVER TIME, YOU HAVE TO OPEN AND CLOSE 5-10 TIMES TO GET THE CAR TO ACKNOWLEDGE THAT THE DOOR IS SHUT. NOT LONG AFTER THAT, THE SENSOR WILL COME ON WHILE DRIVING FOR NO REASON. ULTIMATE, WILL NOT GO OFF AT ALL. SOUNDS LIKE IT'S NOT A BIG DEAL UNTIL YOU REALIZE THAT THE INTERIOR LIGHTS WILL NOT SHUT OFF WHEN THE DOOR SENSOR IS ON, THE DOORS WILL NOT LOCK, AND THE ALARM WILL NOT SET. WITH HAVING CHILDREN IN THE BACK, THEY CAN OPEN THE DOORS ON THE HIGHWAY AT ANY TIME. NOT TO MENTION NOT BEING ABLE TO LOCK YOUR CAR DOORS IN GENERAL IS UNSAFE. ALSO, THIS AFFECTS THE BATTERY BECAUSE THE LIGHTS WON'T SHUT OFF. FORD HAS YET TO RECALL THIS ISSUE. *TR

Electrical System
Filed May 22, 201441,000 milesVA

DOOR AJAR SENSOR IN DRIVER DOOR MALFUNCTIONING. SHOWS DOOR IS STILL AJAR AFTER MULTIPLE DOOR SLAMS. *TR

Electrical System
Filed May 20, 201440,000 milesMI

MY DRIVERS DOOR LATCH AJAR SWITCH IS BROKEN AND IT WILL NOT LET ME LOCK THE DOORS AND THE INTERIOR LIGHTS STAY ON AND EVERY TIME I STOP THE CAR THIS ANNOYING ALARM COMES ON TELLING ME TO PUT THE CAR IN PARK AND MY DEALERSHIP WILL NOT PAY FOR THE SWITCH TO BE REPLACED EVEN THOUGH I PAID FOR THE EXTENDED WARRANTY. *TR

Power Train
Filed May 10, 201441,000 milesFL

ON MULTIPLE OCCASIONS STARTING IN THE BEGINNING OF THE YEAR MY CAR STARTED STALLING AND WOULD JUST CUT OFF IN THE MIDDLE OF THE STREET. IT HAPPENED MANY TIMES AFTER THAT SO I TOOK IT TO MY LOCAL FIRESTONE BECAUSE MY CAR WAS OUT OF WARRANTY. THEY SUGGESTED IT MAY BE BAD GAS AND THEY DID A THROTTLE BODY FLUSH. SO BETWEEN THE FLUSH AND USING MID GRADE GAS FROM A DIFFERENT STATION IT WORKED FOR ABOUT 1,000 MILES THEN THE PROBLEM STARTED AGAIN. MY CAR WOULD SHAKE AND REV AND ON MANY TIMES CUT OFF IN THE MIDDLE OF AN INTERSECTION, THANK GOD IT NEVER CAUSED AN ACCIDENT ESPECIALLY WITH MY 2YR OLD DAUGHTER BEING WITH ME MOST OF THE TIME. I TOOK IT TO FORD DEALER AND AFTER THE $100 DIAGNOSTIC THEY TOLD ME THE THROTTLE BODY WAS DEFECTIVE AND FORD HAD RECALLED MANY THROTTLE BODIES RECENTLY JUST NOT FOR MY CAR YET AND THE THROTTLE BODY IS NOT PART OF THE DRIVE TRAIN SO IT'S NOT COVERED. SO I HAD TO PAY $600 THAT I REALLY DIDN'T HAVE TO GET THIS ISSUE CORRECTED AFTER PAYING OVER $500 LATE LAST YEAR TO FIX THE BRAKE BOOSTER ON A 2012 VEHICLE. I HAVE HAD SO MANY PROBLEMS WITH THIS VEHICLE AND THIS NEW THROTTLE BODY ISSUE IS THE LAST STRAW. I WILL NEVER BUY ANOTHER FORD PRODUCT AGAIN. *TR

Structure
Filed May 9, 201437,000 milesLA

DOOR AJAR STAYS ON WITH LIGHTS AND DINGING NOISE EVEN THOUGH DOOR IS CLOSED! *TR

Electrical System
Filed May 2, 201447,863 milesID

WHEN I STARTED THE CAR, THE DRIVER DOOR AJAR ALARM WOULD NOT GO OFF. I TRIED TO OPEN AND SHUT THE DOOR, BUT THE ALARM STAYS ON - WHICH MEANS THAT THE LIGHTS INSIDE THE CAR STAY ON DRAINING THE BATTERY. I TOOK THE CAR INTO A FORD DEALERSHIP IN MERIDIAN, ID AND THE COST FOR FIXING THIS PROBLEM IS $316.00. AFTER LOOKING AT THE INTERNET FOR SOLUTIONS, I DISCOVERED THAT THIS PROBLEM IS VERY COMMON. PLEASE CONSIDER A RECALL AND MAKE THE FORD CORPORATION STAND BEHIND THEIR VEHICLES. *TR

Electrical System
Filed Apr 26, 201447,000 milesPA

DRIVE DOOR AJAR LIGHT ON WHEN DOOR CLOSED PREVENTING DOORS TO LOCK. SAFETY HAZARD. *TR

Electrical System
Filed Apr 24, 201440,000 milesMI

WHEN IN DRIVE, AND DOOR CLOSED, DOOR AJAR INDICATOR CONSTANTLY DINGS. WHEN CONTACTING DEALERSHIP, THEY ACKNOWLEDGED ITS A KNOWN ISSUE FOR THIS VEHICLE, YET FORD DOESN'T DEEM IT A SAFETY ISSUE, THEREFORE WON'T RECALL IT. IT IS A DISTRACTION, AND DOOR IS UNABLE TO BE LOCKED WHEN IN DRIVE, CREATING A SAFETY ISSUE. ALSO, SINCE THE VEHICLE THINKS THE DOOR IS OPEN, WHEN IN PARK AND LOCKED, INTERIOR LIGHTS WILL NOT GO OFF, LEADING TO BATTERY DRAIN. DEALERSHIP WANTS TO CHARGE A DIAGNOSTIC FEE, BEFORE IT WILL FIX THE PROBLEM WHEN THEY KNOW EXACTLY WHAT THE ISSUE IS. OF COURSE THE ISSUE HAPPENED RIGHT AFTER VEHICLE WENT OVER MILEAGE WARRANTY. DOOR LOCK WAS ALREADY REPLACED WITHIN A MONTH OF VEHICLE PURCHASE, AND THE SECOND ONE WENT BAD ALREADY. THOSE ONLY HAVE 1000 MILE WARRANTY ON REPLACEMENT PARTS, FORD IS KNOWINGLY PUTTING DEFECTIVE PARTS IN THE VEHICLES. *TR

Engine
Filed Apr 23, 201434,200 milesKY

DRIVING FROM COLUMBUS, OHIO TO LOUISVILLE, KY I WAS STUCK IN SLOW MOVING TRAFFIC DUE TO AN ACCIDENT ON INTERSTATE 71 AT EXIT 14. WHILE CREEPING ALONG, MY EDGE LOW OIL PRESSURE INDICATOR LIGHT CAME ON AND THE ENGINE CUT OFF LEAVING THE VEHICLE WITHOUT POWER - BATTERY ACCESSORIES; SUCH AS THE RADIO STILL WORKED. BEST I CAN DESCRIBE IS SIMILAR TO THE OIL PUMP 'BURPED'. I PULLED INTO THE EMERGENCY LANE, PLACED THE CAR IN PARK, RESTARTED THE CAR, ALLOWED TO IDLE FOR A MINUTE OR SO AND PULLED BACK INTO TRAFFIC. MY CONCERN IS THAT THE ENGINE POWER SHUT DOWN LEAVING ME WITHOUT POWER STEERING OR ACCELERATOR POWER. HAD THIS HAPPENED AT A HIGHER SPEED, I THINK IT WOULD HAVE BEEN WORSE. I HAVE DRIVEN THE CAR FOR 3 DAYS SINCE THIS INCIDENT AND NO ISSUES. I PLAN TO TAKE THE VEHICLE TO THE DEALER THIS WEEK TO SEE IF INDICATOR LIGHT MEMORY CAN BE REVIEWED. *TR

Service Brakes
Filed Apr 21, 201420,691 milesFL

SOME TIMES DURING NORMAL TRAFFIC THE BRAKE PEDAL FEELS HARD TO PRESS AND DOES NOT STOP MY VEHICLE. SOME OTHER TIMES THE PEDAL FEELS SPONGY AND WITHOUT BRAKING POWER. AT THE SAME TIME AS PRESSING THE PEDAL I COULD HEAR A HISSING NOISE SOMETIMES WITH A "TEAPOT WHISTLE" LIKE SOUND. THIS IS A KNOWN ISSUE THAT SHOULD BE RESOLVED WITH THE CUSTOMER SERVICE PROGRAM CSP-13N03. HOWEVER, MY FORD DEALER IN COLOMBIA SOUTH AMERICA SAYS THAT ALTHOUGH THE VEHICLE SHOWS ALL THE SYMPTOMS AND COMPLIES WITH THE MANUFACTURE DATES, THE PROGRAM IS ONLY APPLICABLE FOR FORD CUSTOMERS IN THE US AND NOT THE REST OF THE WORLD. THIS IS A MANUFACTURING DEFECT THAT INVOLVES VERY SENSIBLE PARTS OF THE VEHICLE AND SHOULD BE ADDRESSED GLOBALLY. REMEMBER LIVES ARE AT STAKE. *TR

Structure › Body › Door
Filed Apr 19, 201440,000 milesNC

THE DOOR AJAR LIGHT FOR MY DRIVERS DOOR WILL NOT GO OFF. MY DOORS DO NOT LOCK BECAUSE OF THIS .A BELL CHIMES WHEN I STOP MY CAR ALSO BECAUSE OF THIS. *TR

Structure › Body › Door
Filed Apr 18, 201472,000 milesIN

THE DOOR AJAR LIGHT STAYS ON NO MATTER HOW HARD YOU CLOSE THE DOOR. *TR

Structure › Body
Filed Apr 8, 201447,059 milesNJ

FRONT DRIVERS SIDE DOOR, THE DOOR IS CLOSED AND THE SENSOR SAYS IT'S AJAR. I HAVE TO SLAM THE DOOR TO HAVE IT READ THAT IT'S SHUT. THE INTERIOR LIGHTS WILL STAY ON EVEN THOUGH THE DOOR IS SHUT. *TR

Service Brakes
Filed Apr 5, 201415,400 milesTX

BACKING OUT OF MY DRIVEWAY AND DEPRESSED THE BRAKE AS I REACH THE BOTTOM OF MY DRIVEWAY AND IT WAS HARD TO PRESS AND DIDN'T NOT STOP MY VEHICLE. I HAD TO PRESS REALLY HARD ON THE BRAKE PEDAL TO GET IT TO STOP. PROCEEDED DOWN THE STREET, REACH A STOP SIGN AND PRESSED THE BRAKE PEDAL AND IT, AGAIN DIDN'T NOT WANT TO STOP. I HAD TO PUMP THE BRAKES AND THEN THE PEDAL WENT TO THE FLOOR AND BEGAN MAKING A SQUEALING/HISSING SOUND THEN MY VEHICLE STALLED. RESTARTED MY VEHICLE AND THEN IT DOES THE VERY SAME THING AT THE NEXT STOP SIGN I REACHED. DROVE BACK HOME IN FEAR OF A MAJOR BRAKING FAILURE CAUSING AN ACCIDENT. RESEARCHED THE PROBLEM AND DISCOVERED THAT THERE IS A PROBLEM WITH THE BRAKE BOOSTER. CALLED THE DEALERSHIP AND WAS UPSET AT THE LACK OF URGENCY REGARDING THIS ISSUE. ALREADY WENT THROUGH THE FUEL LINE RECALL AND NOW THIS AND THIS ISN'T EVEN A RECALL, WHICH SHOULD BE AFTER SEEING THE AMOUNT OF INCIDENTS REGARDING THE BRAKING ISSUE. THIS MAY BE MY FIRST AND LAST FORD. VERY UPSET THAT FORD HAS NOT CREATED A RECALL ON THIS VERY CLEAR ISSUE. MAN UP, FORD. THIS IS A BIG ISSUE! *TR

Structure › Body › Door
Filed Apr 4, 201445,000 milesAZ

THE DOOR SENSOR SAYS THE DOOR IS OPEN AND EVERY TIME THE VEHICLE STOPS OR SLOWS DOWN, THERE IS A BEEP AND THE SENSOR ON THE DASH SAYS TO PUT THE CAR INTO PARK .THE DOOR IS NOT OPEN YET THE CAR SAYS IT IS. IT IS DANGEROUS BECAUSE IF THE DOOR REALLY DOESN'T CLOSE WE WOULDN'T REALLY KNOW. THERE IS ALSO AN ANNOYING BEEP THAT IS CONSTANTLY GOING ON TO ALERT US TO THE FACT THAT THE DOOR IS AJAR, BUT IT REALLY ISN'T. IT CAN BE VERY DISTRACTING. AFTER THE CAR IS OFF THE INDOOR LIGHTS STAY ON BECAUSE THE CAR THINKS THE DOOR IS STILL OPEN. THIS NEEDS TO BE LOOKED INTO AND I BELIEVE SHOULD BE RECALLED. I SPOKE WITH ANOTHER OWNER AND THEY HAVE HAD THE SAME PROBLEM! *TR

Structure › Body
Filed Apr 4, 201441,000 milesOH

DOOR AJAR LIGHT STAYS ON SOMETIMES, EVEN WHEN THE DOOR IS SHUT. *TR

Electrical System
Filed Mar 31, 201442,000 milesTX

WHEN THE EDGE IS STOPPED AND THE DRIVER DOOR IS OPENED AND THEN CLOSED THE DOOR AJAR WARNING REMAINS ON. THIS CAUSES THE INSIDE LIGHT TO REMAIN ON AND THE DOORS TO NOT LOCK. WHEN IN A PARKING LOT AT NIGHT THIS CAUSES A SEVERE SAFETY ISSUE. I HAVE TO OPEN AND CLOSE THE DOOR 5 OR 6 TIMES BEFORE IT WILL REGISTER THE DOOR IS CLOSED TO ALLOW THE DOORS TO BE LOCKED. THERE WAS ONE OCCASION THE PASSENGER DOOR WAS OPEN AND CLOSED THEN THE DRIVER DOOR AJAR WARNING CAME ON, I HAD TO FIND A PLACE TO PARK OUT OF TRAFFIC TO CORRECT THE ISSUE. ON ONE OTHER OCCASION I WAS DRIVING DOWN THE ROAD AND THE DOOR AJAR WARNING CAME ON AND THE INTERIOR LIGHT CAME ON. I HAD TO PULL OFF THE FREEWAY TO OPEN AND CLOSE THE DOOR UNTIL IT REGISTERED IT WAS CLOSED AGAIN. *TR

Structure › Body
Filed Mar 31, 2014MA

HAVING A PROBLEM WITH THE DRIVERS SIDE DOOR. THE DOOR IS COMPLETELY SHUT BUT THE DOOR AJAR LIGHT COMES ON. HAVE TO SLAM THE DOOR SEVERAL TIMES AND EVEN THEN THE DOOR AJAR WARNING COMES ON. I THINK THIS IS A SAFETY ISSUE THAT SHOULD BE LOOKED INTO. POSSIBLE LATCH REPLACEMENT. *TR

Structure › Body
Filed Mar 31, 201441,000 milesNJ

NHTSA, THIS HAS HAPPENED A FEW TIMES AND ITS A BIT ANNOYING. WHEN DRIVING, OR EVEN PARKED, THE DOOR AJAR LIGHT WOULD COME ON FOR THE DRIVER SIDE DOOR EVEN THOUGH THE DOOR IS FIRMLY CLOSED. ONCE YOU REOPEN THE DOOR, AND CLOSE IT AGAIN, THE LIGHT _MAY OR MAY NOT_ TURN OFF. THIS HAS NOT ONLY AFFECTED ME, AND A CLOSE NEIGHBOR, HOWEVER IT ALSO HAPPENED TO A NUMBER OF PEOPLE AS WELL. THE FIX, ACCORDING TO FORD, IS TO CLEAN THE LATCH ASSEMBLY AND IF IT FAILS, THEN REPLACE. HOWEVER THIS IS A COSTLY REPAIR AND SINCE IT AFFECTS SO MANY FORD VEHICLES, WE BELIEVE THIS SHOULD BE LOOKED AT BY THE NHTSA. *TR

Electrical System
Filed Mar 27, 2014NY

2012 FORD EDGE. CONSUMER WRITES IN REGARDS TO REAR BRAKE PROBLEMS AND SEVERAL OTHER VEHICLE ISSUES. *SMD THE DOOR AJAR LIGHT SENSOR WAS INOPERATIVE AND THE INSIDE LIGHTS WOULD NOT GO OFF. ALSO, THE VEHICLE MADE A LOUD ELECTRICAL HUMMING NOISE AND WOULD SHUT OFF. THE SOUND WOULD LAST ANYWHERE FROM 10-30 MINUTES, THE RADIO WOULD NOT TURN OFF AND THE REMOTE START WOULD ONLY WORK IN THE AFTERNOON. ALSO,THE LOW TIRE PRESSURE LIGHT ILLUMINATED. *JB

Electrical System
Filed Mar 25, 2014FL

2012 FORD EDGE. CONSUMER WRITES IN REGARDS TO VEHICLE HAS A COMPUTER GLITCH CAUSING THE TAIL GATE TO RAISE WITHOUT WARNING. *SMD THE CONSUMER STATED THE LAST TIME THE TAILGATE WENT UP, SHE WAS BACKING OUT OF THE GARAGE AND IT STRUCK THE CONCRETE BARRIER HEADER OVER THE GARAGE DOOR OPENING, RESULTING IN APPROXIMATELY $1,000.00 WORTH OF DAMAGE TO THE TAILGATE. NORMALLY, THE TAILGATE WOULD CHIME WHEN IT WAS GOING UP, BUT ON THREE OCCASIONS THAT DID NOT HAPPEN. *JB

Service Brakes
Filed Mar 20, 201472,389 milesTX

THE BRAKES BEGAN TO MAKE A HISSING NOISE EVERY TIME THEY WERE APPLIED. THE EDGE WOULD DIE WHEN SITTING AT STOP LIGHTS AND MY BRAKES HAD TO BE PUMPED MULTIPLE TIMES TO GET THE VEHICLE TO STOP. THE PROBLEM WORSENED AND MY "SERVICE INFO TRAC SYSTEM" LIGHT WOULD PERIODICALLY COME ON. I HAVE REPLACED THE BRAKE BOOSTER FOR 536.00 NOW TO FIND OUT THE MASTER CYLINDER IS ALSO DEFECTIVE AND MUST BE REPLACED ...WHICH IS ANOTHER 300.00..................I HAVE HAD CLOSE CALLS TRYING TO STOP MY CAR , ESPECIALLY IF THERE'S A HILL. I AM VERY VERY UNHAPPY WITH FORD AND MY EDGE AT THIS POINT. FORD SHOULD FIX THIS CRAP UNDER DEFECTS!!!!! NO MORE FORDS FOR ME ...THIS WILL BE MY LAST! *TR

Electrical System
Filed Mar 20, 201414,600 milesFL

TL* THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT STATED THAT THE SYNC SCREEN FAILED AND WOULD ONLY SHOW A BLACK SCREEN. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE COMPUTER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,600. UPDATED 04/29/14*LJ THE CONSUMER STATED HE NEVER RECEIVED ANY RECALLS. UPDATED 05/15/14

Electrical System
Filed Mar 18, 201471,000 milesTX

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, THE DOOR AJAR WARNING LIGHT ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE DRIVER'S SIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 71,000.UPADATED 04/29/14 MA THE CONSUMER STATED THE DOORS WILL NOT LOCK WITH THE KEY IN THE IGNITION, THE INTERIOR LIGHTS WOULD STAY ON AT NIGHT AND OCCASIONALLY AFTER THE KEY IS REMOVED, LASTLY, AFTER A STOP WARNING LIGHTS WOULD FLASH AND A DISTRACTING DINGING SOUND WOULD START WHILE DRIVING. UPDATED 5/2/2014 *JS

Service Brakes
Filed Mar 17, 201444,000 milesMI

THE BRAKE BOOSTER HAS FAILED,, IT APPEARS THAT THE PROBLEM IS HAPPENING TO MANY EDGES AS I HAVE RESEARCHED ON GOOGLE,.. I BELIEVE THE PROBLEM SHOULD BE LOOKED INTO BASED ON THE AMOUNT OF INCIDENTS. *TR

Structure › Body
Filed Mar 17, 201436,500 milesMD

THE DRIVERS DOOR AJAR STAYS ON ALL THE TIME. YOU CAN'T TELL IF THE DOOR IS REALLY AJAR OR NOT? I'VE READ MANY COMPLAINTS ONLINE ABOUT THIS PROBLEM IN FORD VEHICLES INCLUDING THE EDGE. THE DOOR AJAR SWITCH IS PART OF THE DOOR LATCH ASSY AND IS NOT EASY TO GET TO OR CHEAP TO REPAIR. *TR

Service Brakes, HydraulicCrash
Filed Mar 10, 2014CA

2012 FORD EDGE. CONSUMER WRITES IN REGARDS TO SEVERAL SAFETY PROBLEMS AND SEEKS FINANCIAL COMPENSATION OR VEHICLE REPLACED. *SMD THE CONSUMER STATED THE MY TOUCH SCREEN WOULD GO BLACK, AND LOCK UP. ALSO, THE BRAKES DID NOT ENGAGE, WHICH RESULTED IN AN ACCIDENT. THE PROBLEM WAS DETERMINED TO BE THE BRAKE BOOSTER. THE VEHICLE SHOWED A FRONT COLLISION SYSTEM FAULT, THE NAVIGATION WAS STUCK. ALSO, WHEN THE CONSUMER SHUT THE VEHICLE OFF, A SHIFT TO PARK SIGNAL ILLUMINATED ON THE DASHBOARD DISPLAY, AND SHE WAS UNABLE TO TURN OFF THE LIGHT IN THE VEHICLE. UPDATED 03/27/14

Structure › Body
Filed Mar 6, 201439,000 milesTX

I PURCHASED A 2012 FORD EDGE USED WITH 34,000 MILES ON IT. AT 39,000 MILES I STARTED RECEIVING A "DRIVER DOOR AJAR" WARNING EVEN THOUGH THE DOOR WAS COMPLETELY CLOSED. HAVING RESEARCHED THIS ONLINE I AM FINDING MULTIPLE REPORTS ON MESSAGE BOARDS REGARDING THIS PROBLEM. THE ESTIMATED REPAIR COST IS $250-$400 AND REQUIRES A DEALER PART, THE DOOR LATCH MODULE, TO FIX THIS. SOME FOLKS REPORT SPRAYING SOMETHING LIKE DW-40 RELIEVED THE SYMPTOM BUT I HAVE HAD NO SUCH LUCK. I FIND THAT IF I USE A PEN OR SMALL OBJECT AND PUSH THE LATCH CLOSED MANUALLY AND THEN PULLING THE HANDLE TO "OPEN" IT THE SYMPTOM WILL ABATE FOR A WHILE BUT RETURNS SOON. THE DOOR LATCH IS ON NATIONAL BACK ORDER WHICH SHOULD INDICATE THE NUMBER OF PEOPLE EXPERIENCING THIS ISSUE. THE PRIMARY REASON I FEEL THIS IS A SAFETY CONCERN AND NOT JUST POOR CRAFTSMANSHIP IS FOR ONE, EVERY SINGLE TIME YOU LEAVE A STOPPED POSITION A CHIME GOES OFF AND THE VEHICLE DISPLAY THROWS UP ALERTS TELLING THE DRIVER TO PARK THE CAR. THIS IS BOTH ANNOYING AND DISTRACTING. SECONDLY, ONCE THE DRIVER IS SUFFICIENTLY NUMB TO THE ERRONEOUS MESSAGE IF THE DOOR TRULY IS AJAR HE/SHE WILL MOST LIKELY IGNORE THE FACT. *TR

Fuel System, Gasoline
Filed Jan 19, 201442,000 milesIL

ON A SUNDAY AFTERNOON I NOTICED A FUEL SMELL IN MY CAR AS I DROVE IT TO THE STORE. THE SMELL OF GAS WAS ESPECIALLY STRONG WHEN I HAD THE HEATER ON. UPON ARRIVING HOME I OPENED THE HOOD AND NOTICED A MIST COMING FROM BEHIND THE ENGINE NEAR THE PLACEMENT OF THE STEERING WHEEL. I TOOK IT INTO THE DEALERSHIP WHERE THEY IDENTIFIED IT AS A CRACKED FUEL LINE DAMPER. FUEL WAS LEAKING ON TO THE ENGINE AND INTO THE CABIN. I SEARCHED ONLINE AND NOTICED THAT THE 2012 EDGE HAD BEEN RECALLED PREVIOUSLY FOR THE SAME ISSUE. WHEN I BROUGHT THIS UP TO THE SERVICE TEAM MEMBER, THE DEALERSHIP INDICATED THAT MY EDGE WAS MANUFACTURED AFTER THE DATES COVERED BY THE RECALL. THE REPAIR COST $700 BECAUSE I WAS A FEW THOUSAND MILES BEYOND THE 36,000 WARRANTY. *TR

Seats
Filed Jan 6, 201414,500 milesCA

DRIVER SEAT WARMER FAILED TO TURN OFF WHEN PRESSING BUTTONS ON MYFORD TOUCH SYSTEM, OR BY TURNING OFF CLIMATE ALL TOGETHER. IT REMAINED ACTIVATED ON HIGH SETTING FOR 35 MINUTES. SEAT WARMERS ARE SUPPOSE TO TURN OFF AFTER 15 MINUTES. ONLY GOT IT TO TURN OFF BY TURNING VEHICLE COMPLETELY OFF WHILE STOPPED AT A RED LIGHT. I FELT THE HEAT ON MY BACK SIDE FOR APPROXIMATELY 1 HOUR AFTER. THIS VEHICLE "PASSED" THE FORD CERTIFIED PRE-OWNED CHECK LIST. WHAT A HUGE DISAPPOINTMENT. *TR

Fuel System, Gasoline
Filed Dec 27, 201325,875 milesCA

MADE 4 MILE TRIP FROM HOME TO CHURCH ON CHRISTMAS EVE 2013 AND UPON ARRIVAL AT CHURCH THERE WAS A PROFOUND SMELL OF GASOLINE AROUND THE FRONT OF THE VEHICLE WHICH ALSO PERMEATED THE PASSENGER CABIN. CONTACTED THE DEALER THE DAY AFTER CHRISTMAS TO ALERT THEN OF THE INCIDENT. THE RESPONSE WAS THAT THEY HAD PERFORMED AN INSPECTION ON 05 FEB 2013 AND FOUND NO PROBLEM AND THAT THERE WAS NO OUTSTANDING RECALL. I HAVE A PRINTED COPY OF THE RECALL NOTICE FROM FORD DATED 27 SEPTEMBER 2013 AND THE INFORMATION IS ALSO ON THE IDRIVEONLINE.COM WEBSITE SPECIFICALLY ASSOCIATED WITH MY VEHICLE. *TR

Service Brakes
Filed Dec 23, 201342,000 milesVA

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE BRAKES WERE APPLIED AND THE VEHICLE FAILED TO DECELERATE. THE CONTACT HAD TO PUMP THE BRAKES CONTINUOUSLY IN ORDER FOR THE BRAKES TO FUNCTION. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR A DIAGNOSTIC TEST, WHO STATED THAT THE BRAKE BOOSTER HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THE DEALER REPLACED THE BRAKE BOOSTER. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 42,000. THE VIN WAS NOT AVAILABLE.

Visibility › Sun/Moon Roof Assembly
Filed Nov 30, 201316,700 milesCA

DRIVING HOME ON 78 FROM JULIAN AND HEARD A LOUD POP PULLED OVER TO THE SIDE OF THE ROAD AND SAW THAT THE SUNROOF OVER THE BACK SEAT HAD EXPLODED. LUCKILY THE GRAND KIDS WEREN'T THE BACK SEAT THE GLASS STAY INTACT. TOOK THE CAR TO HELLER FORD WHERE WE BOTH IT AND EXPLAINED WHAT HAPPENED. THEY SAID THEY HAVE NEVER HEARD OF THIS HAPPENING BEFORE, SOMETHING MUST HIT IT AND IT IS OUR RESPONSIBILITY TO PAY FOR IT. WE ARE WAITING FOR THE GLASS TO COME SO POWAY GLASS CAN RE PLACE IT. THEN WE WILL SEE IF FORD IS GOING TO PAY FOR IT. *TR

Service Brakes
Filed Nov 21, 201342,053 milesCA

WHEN STEPPING ON THE BRAKES TO STOP, IT FELT LIKE THE CAR WOULD NOT STOP AND I WOULD NEED TO PRESS HARDER TO ENGAGE THE BRAKES. IF AT A STOP LIGHT WITH FOOT ON BRAKE FOR A PERIOD OF TIME, THE ENGINE WOULD STALL. THE PROBLEM WAS A LEAK IN THE BRAKE BOOSTER, WHICH BECAUSE OF MY MILES ON THE CAR OVER 36,000, IT WAS NOT COVERED BY WARRANTY. *TR

Power Train
Filed Nov 18, 201336,000 milesVA

WHILE DRIVING THE VEHICLE LOSSES ALL POWER AND A POWER TRAIN FAILURE ERROR MESSAGE IS DISPLAYED. THE THROTTLE BECOMES UNRESPONSIVE AND YOU CANNOT ACCELERATE. WHEN THE CAR STOPS MOVING, THE ENGINE BEGINS TO SHAKE VIOLENTLY AND SHUTS ITSELF OFF. *TR

Electrical System
Filed Nov 2, 201369,534 milesTX

THE DISPLAY READS: "SHIFT INTO PARK" WITH THE VEHICLE MOVING WHEN THE DOOR AJAR INDICATOR (FALSELY)REPORTS THE DOOR IS AJAR. THIS IS A PROBLEM THAT MULTIPLE FORD OWNERS HAVE REPORTED AND IS ONGOING SINCE THE 2007 MODEL YEAR. *TR

Power Train
Filed Nov 1, 201340,000 milesTX

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THAT THE VEHICLE FAILED TO RECOGNIZED THAT IT WAS IN THE PARK POSITION AND AS A RESULT, IT PREVENTED THE SEATS FROM RECLINING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE SHIFT ASSEMBLY CASING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE . THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 40,000.

Fuel System, Gasoline
Filed Oct 10, 201365,000 milesCA

FUEL LEAK 2012 FORD EDGE, ECO BOOST WHILE DRIVING MY 2012 FORD EDGE ECO BOOST HOME FROM WORK ON CA101 I NOTICED A FUEL SMALL IN THE CABIN OF THE VEHICLE. BY THE TIME I ARRIVED HOME (15 MILES LATER) THE FUEL SMELL WAS OVERWHELMING. ONCE I PARKED THE VEHICLE I GOT OUT OF THE CAR TO INSPECT THE VEHICLE I NOTICE A TRAIL OF FUEL BEHIND THE VEHICLE AND COULD HEAR "LIQUID" DRAINING FROM THE ENGINE SECTION. A LARGE POOL OF FUEL FORMED ON THE GROUND UNDER THE ENGINE SECTION. IN TOTAL AT LEAST ~4-6 GALLONS OF FUEL LEAKED ON THE ROAD AND MY DRIVE WAY. I NOTIFIED MY FORD DEALERSHIP, SANTA MARIA FORD (888)-440-7149, OF THE PROBLEM THEY SAID THERE WERE NO RECALLS ON MY PARTICULAR VEHICLE (VIN:[XXX]). AS OF 8:45 AM PST, 10 OCT 13 THE CAR WAS BEING TOWED TO SANTA MARIA FORD FOR AN INSPECTION. AT THE TIME OF THE INCIDENT THERE WAS A SIGNIFICANT AMOUNT OF FUEL IN THE ENGINE SECTION, THERE WAS DEFINITELY A POTENTIAL FOR A FIRE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Ford Edge → · Every Edge year → · How the figures are calculated →