Page 21 of 23 · complaints 1,001–1,050 of 1,134

2012 Ford Edge complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Fuel/Propulsion System
Filed Sep 3, 201496,000 milesMD

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT FUEL WAS LEAKING FROM THE VEHICLE. THE PROBLEM HAS OCCURRED NUMEROUS OF TIME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THERE WAS FUEL LEAKAGE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

Electrical System
Filed Sep 3, 201431,000 milesPA

DOOR AJAR LIGHT REMAINS ON WHEN DOOR IS COMPLETELY CLOSED. *TR

Power Train
Filed Sep 2, 201443,500 milesNC

WHILE DRIVING DOWN THE HIGHWAY MY VEHICLE SUDDENLY FLASHED A MESSAGE THAT SAID "AWD MANUAL TURNED OFF." I COULD NOT ACCELERATE, NOR COULD I BRAKE. I WAS LUCKY THAT THE CARS BEHIND ME DID NOT REAR-END ME. I WAS FORCED TO COAST OFF THE SIDE OF THE ROAD AND WAIT FOR THE CAR TO STOP ON ITS OWN. HAD I NOT HAD ACCESS TO A SHOULDER ON THE ROAD I WOULD HAVE BEEN STRANDED IN THE MIDDLE OF THE HIGHWAY. MY MECHANIC STATED THEY ARE REPLACING THE THROTTLE BODY. *TR

Electrical System
Filed Sep 2, 201445,000 milesOH

THERE IS A PROBLEM WITH THE DOOR LATCH SENSOR. *TR

Service Brakes
Filed Aug 29, 201448,145 milesCA

THE BRAKES HAVE BEEN ACTING FUNNY FOR THE LAST WEEK AND ON 8/22/2014 UPON PULLING INTO MY GARAGE I ALMOST DROVE THRU THE WALL INTO MY MASTER BEDROOM. I CONTACTED ELK GROVE FORD THE LOCAL DEALER AND TOOK MY VEHICLE INTO THEM THE NEXT DAY. I EXPLAINED TO THEM THAT WHEN PRESSING ON THE BRAKE IT WAS EITHER REALLY STIFF AND IT ACTED AS IF THE BRAKE PEDAL DID NOT WANT TO PRESS DOWN OR IT WOULD GO ALL THE WAY TO THE FLOOR AND IT WOULD MAKE A HISSING SOUND. THIS SOUND WHEN THE PEDAL WOULD GO ALL THE WAY TO THE FLOOR WOULD SOUND LIKE THE AIR BEING LET OUT OF A BALOON. SOMETIMES YOU WOULD HAVE TO PUMP ON THE BRAKE TO GET THE CAR TO STOP. WHEN I TOLD THIS TO THE SERVICE ADVISOR HE ACTUALLY LAUGHED AT ME. APROXIMATELY 2 HOURS LATER I WAS TOLD MY CAR WAS READY. I WAS LIKE GREAT WHAT WAS WRONG WITH MY BRAKES? HE STATED "IT IS THE BRAKE BOOSTER PUMP AND IT IS ON NATIONAL BACKORDER, WE HAVE NO IDEA OF HOW LONG IT IS GOING TO BE. IT MAY BE A MONTH AND IT MAY BE 6 MONTHS." THIS IS PUTTING MY LIFE IN JEAPORDY HAVING TO DRIVE A CAR WITH FAULTY BRAKES. *TR

Vehicle Speed Control
Filed Aug 28, 201462,000 milesAL

I WAS DRIVING 65 DOWN THE ROAD AND THERE WAS A THUMP, THE CAR LOST ALL SPEED CONTROL AND COST TO THE EDGE OF THE ROAD. THE MOTOR CONTINUED TO RUN BUT MADE A SPUTTERING SOUND WHILE RUNNING. THE DISPLAY SHOWED A YELLOW WRENCH AND THE DISPLAY SAID TO PRESS OK. I HAD CONTROL OF EVERYTHING EXCEPT FOR ACCELERATION THAT I WAS AWARE OF. I TURNED THE CAR OFF AND BACK ON AND IT DROVE NORMALLY. I CARRIED THE CAR TO THE FORD DEALERSHIP AND IT TOOK A WEEK FOR THIS TO HAPPEN TO THEM. IT CAME UP AS A THROTTLE BODY FAULT AND THAT IS WHAT HAS TO BE REPLACED. I GOOGLE THESE SYMPTOMS ON THE INTRANET AND THESE SAME ISSUES POPPED UP ALL OVER THE PLACE. THIS IS A FACTORY DEFECT AND I AM GLAD I WASN'T IN BUSY TRAFFIC AND DIDN'T GET HIT BY A TRANSFER TRUCK!! *TR

Vehicle Speed Control
Filed Aug 27, 201431,000 milesTX

WHEN ATTEMPTING TO ACCELERATE AFTER TURNING ONTO A STATE HIGHWAY, THE VEHICLE WOULD NOT ACCELERATE. IT TOOK 1-2 MINUTES TO ACCELERATE TO 30 MPH AND THE VEHICLE WOULD NOT REACH SPEEDS ABOVE 30 MPH. THIS WAS EXTREMELY DANGEROUS AS I WAS IN TRAFFIC GOING 60-70 MPH. THE DEALERSHIP REPLACED THE HIGH PRESSURE FUEL PUMP AND THE PROBLEM WAS REPAIRED UNTIL THE CONDITION REAPPEARED IN AUGUST OF 2014. THE CONDITIONS WERE SIMILAR CIRCUMSTANCES AS THE FIRST FAILURE. AS I WAS PULLING INTO TRAFFIC, THE VEHICLE WOULD NOT ACCELERATE AND TOOK SEVERAL MINUTES TO GET TO 30-35 MPH. THE VEHICLE WOULD NOT REACH SPEEDS ABOVE 30-35 MPH AND SEVERAL CARS HAD TO SWERVE INTO THE OTHER LANES TO AVOID MY VEHICLE. I TOOK THE VEHICLE TO THE DEALERSHIP AND ONCE AGAIN THE HIGH PRESSURE FUEL PUMP HAD FAILED. WITH THIS BEING THE SECOND FAILURE OF THE SAME PART IN A 30 MONTH PERIOD OF TIME CREATING A VERY DANGEROUS DRIVING SITUATION, I FELT I SHOULD REPORT THE INCIDENT. *TR

Structure
Filed Aug 26, 201440,000 milesTX

THE DREADED "DOOR AJAR" PROBLEM. *TR

Service Brakes
Filed Aug 25, 201425,000 milesFL

BRAKES MAKE HISSING NOISE AND PEDAL IS VERY HARD WHILE CAR IS IN PARK OR DRIVE. CAR DOES NOT STOP NORMALLY AND REQUIRES LARGE SPACE TO COAST TO STOP. BRAKE BOOSTER FAILURE. UNSAFE TO DRIVE WITHOUT FEAR OF COLLISION. *TR

Service Brakes
Filed Aug 25, 201436,185 milesTN

WHEN I WENT TO STEP ON BRAKES THEY WENT ALL THE WAY TO THE FLOOR. WAS MAKING A SQUISHY NOISE AS WELL. HAD TO REPLACE THE POWER BOOSTER? *TR

Structure › Body › Door
Filed Aug 25, 201439,000 milesTN

THE DRIVER DOOR LIGHT WILL NOT GO OUT HAVE TO SLAM DOOR MULTIPLE TIMES. HAD TO GO GET A REPLACEMENT DOOR PART. *TR

Structure › Body › Door
Filed Aug 25, 201433,500 milesMI

TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE THE DRIVER SIDE DOOR WAS COMPLETELY CLOSED, THE DOOR AJAR INDICATOR ILLUMINATED AND THE CHIME SOUNDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,500.

Service BrakesCrash
Filed Aug 21, 201442,000 milesUT

BRAKES STARTED BECOMING DIFFICULT TO APPLY REGARDLESS OF SPEED, ETC. MOST OFTEN MOST DIFFICULT TO APPLY AFTER THE CAR WAS SHUT OFF FOR A PERIOD OF TIME. TOOK THE CAR TO THE DEALER AND THEY REPLACED THE BOOSTER. SERVICE REPRESENTATIVE ATTEMPTED TO BACK THE CAR OUT OF THE SERVICE BAY THE BOOSTER FAILED. COULDN'T STOP THE CAR SO HE PUT IT IN DRIVE AND IT LUNGED FORWARD AND HIT A CAR LIFT, CREASING THE FRONT BUMPER, BEFORE IT STOPPED. ATTEMPTED TO REPLACE THE BOOSTER AND THE DEALER SAID IT "FAILED" IN THE BOX. NUMBER THREE BOOSTER WAS INSTALLED AND IT FAILED. MASTER CYLINDER ALSO FAILED. THE DEALER CLAIMS THE NEW MASTER CYLINDER AND THE FOURTH BOOSTER IS WORKING FINE. CAR IN THE BODY SHOP GETTING THE FRONT BUMPER REPAIRED. FORD REGIONAL CUSTOMER CARE REPRESENTATIVE WAS TO CALL ME AND THREE DAYS HAVE PASSED WITHOUT ANY RESPONSE. NO ONE CARE TELL ME FORD HAS CORRECTED ANYTHING. ALL THEY ARE DOING IS THROWING PARTS WITH AN ATTEMPT IT WILL FIX ITSELF. *TR

Service Brakes
Filed Aug 20, 201478,600 milesSC

PULLING OUT OF PARKING SPACE AND NOTICED BRAKES FELT DIFFERENT. NOT DEPRESSING TO NORMAL AMOUNT. PULLED FORWARD AND WHEN COMING TO STOP SIGN AGAIN NOTICED THE DIFFERENCE IN THE BRAKE PEDAL MOVEMENT BUT NOW ALSO THE VEHICLE DID NOT STOP AS QUICKLY AS IT USED.TO. IT SLOWED BUT WAS NEVER ABLE TO GET IT TO A COMPLETE STOP, SEEMED LIKE IT COASTED TO A STOP. AFTER DRIVING A FEW MILES BRAKES RETURNED TO NORMAL. NEXT DAY EXPERIENCED THE SAME THING EXCEPT NOW THE VEHICLE DOES NOT COME TO A COMPLETE STOP, IT COASTS TO A STOP AT ALL TIMES NOW. ALSO HAVE TO PUT EXTREME PRESSURE TO GET THE VEHICLE TO BEGIN TO SLOW DOWN, MUCH LESS STOP THE CAR. RESEARCH ONLINE SHOWS MANY OTHERS EXPERIENCING THE SAME PROBLEM. WILL BE TAKING VEHICLE TO DEALERSHIP ON NEXT DAY OFF. *TR

Service Brakes
Filed Aug 20, 201417,300 milesIL

BRAKES WERE REALLY HARD TO PRESS TO GET CAR TO STOP. FREQUENCY OF OCCURRENCE INCREASED. KEY INCIDENT WAS DIFFICULTY STOPPING AT STOP SIGN WHEN A FAMILY WAS CROSSING STREET IN FRONT OF ME. HAD TO PRESS REALLY HARD ON BRAKES TO STOP. BROUGHT INTO DEALER ON 8/19/2014. TOLD ME IT WAS ISSUE WITH BOOSTER AND PART IS ON BACK ORDER, SO HAD TO GIVE ME A RENTAL CAR FOR 2-3 WEEKS (HAD PREMIUM WARRANTY SERVICE). BASED ON THE NUMBER OF PROBLEMS I SEE ON THIS SITE, WHEN IS FORD GOING TO ISSUE A RECALL? WE ARE TALKING BRAKES!!!!!!! DOES SOMEONE HAVE TO DIE OR BE INJURED BEFORE SOMETHING IS DONE? *TR

Vehicle Speed Control
Filed Aug 18, 201448,562 milesGA

THIS HAS RECURRED 3 TIMES IN THE LAST 3 WEEKS. THE LAST TIME IT HAPPENED, I WAS BACKING OUT OF MY DRIVEWAY AND THE CAR STARTED JERKING, WOULDN'T ACCELERATE AND THE WRENCH LIGHT CAME ON. I TURNED THE VEHICLE OFF, WAITED A COUPLE OF SECONDS, RESTARTED IT AND IT WORKED GREAT. THE TIME BEFORE I WAS GOING ABOUT 55 MPH AND THE CAR DID THE SAME THING. I PULLED OVER TO THE SIDE OF THE ROAD, TURNED IT OFF AND RESTARTED AND IT WORKED GREAT. I'M AFRAID TO TRAVEL IN THE VEHICLE. THE FORD DEALERSHIP SAID IT'S THE ELECTRONIC THROTTLE BODY AND WILL COST $400+/- TO FIX. *TR

Structure › Body
Filed Aug 17, 201473,250 milesTX

VEHICLE STATES "DOOR AJAR WITH ALL DOORS PROPERLY CLOSED. COMPLAINT IS ONGOING. HERE IS THE ISSUE. THE INTERIOR LIGHTS ARE ON AND REMAIN ON UNTIL VEHICLE IS GOING OVER 5MPH IN A FORWARD GEAR. YOU TOTALLY LOSE VISIBILITY TO BACK UP. YOU CANNOT SEE ANYTHING TO BACK UP. IT IS DIFFICULT TO SEEING GOING FORWARD TO ATTAIN 5+ MPH TO TURN OFF THE INTERIOR LIGHTS. THE PROBLEM IS MINIMALLY ANNOYING DURING DAYTIME HOURS AND IS EXTREMELY DANGEROUS AT NIGHT. YOU ARE FORCED TO BACK UP TOTALLY BLIND. IT IS DANGEROUS YOU COULD BACK OVER A PEDESTRIAN, A FIXED OBJECT, OR ANOTHER CAR. FORD TOOK A RELIABLE AND SIMPLE PROCESS AND CREATED A DIFFICULT (AND EXPENSIVE) UNRELIABLE PROCESS AND IT IS FAILING ON SEVERAL CARS. *TR

Electrical System
Filed Aug 16, 201458,400 milesKY

ALARM AND DASH ICON WARN DRIVER TO SHIFT INTO PARK. I PULL OFF THE ROAD AND SHIFT INTO PARK WITH NO PROBLEM APPARENT IN THE SHIFT OR TRANSMISSION. THIS ALARM IS RECURRENT MOSTLY WHEN MOVING ON THE ROADWAY AND OCCASIONALLY WHEN CAR IS STILL. THIS PROBLEM ACCORDING TO THE FORD DEALER IS A DEFECTIVE SWITCH IN THE SHIFTER LEVER ASSEMBLY. THIS IS A $325 REPAIR AND TOO COMPLEX TO COMPLETE MYSELF. THIS ISSUE IS DISTRACTING TO SAFE DRIVING REQUIRING FINDING THE OK BUTTON OR PULLING OFF THE ROADWAY TO SHIFT THE LEVER. *TR

Electrical System
Filed Aug 16, 201457,500 milesKY

AN IRRITATING AND DISTRACTING DANGER SIGNAL AND DISPLAY ICON SHOWS "DRIVER DOOR AJAR" WHEN IN FACT THERE IS NO PROBLEM. EARLY THIS MONTH THIS OCCURRED INTERMITTENTLY AND IS NOW CONSISTENT AND REPETITIVE EVERY TIME I DRIVE THE AUTOMOBILE. FORD DEALER SERVICE SAYS THIS REQUIRES A $200 REPAIR. THIS REPAIR IS TOO COMPLEX FOR ME TO COMPLETE. TO SILENCE THE ALARM ONE MUST LOOK AWAY FROM THE ROADWAY ON SEVERAL OCCASIONS TO FIND THE OK BUTTON. *TR

Service Brakes
Filed Aug 14, 201432,000 milesIA

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL BECAME EXTREMELY HARD TO DEPRESS AND THE VEHICLE MADE A LOUD HISSING SOUND WHEN BACKING UP A BOAT. THE CONTACT MENTIONED THAT THE BRAKES FAILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE BRAKE PEDAL STILL FELL SPONGY WHENEVER IT WAS DEPRESSED. THE MANUFACTURER WAS NOT MADE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.

Service Brakes
Filed Aug 12, 201421,000 milesGA

WHEN I APPLY PRESSURE TO THE BRAKES THE CAR WOULD NOT STOP. IT WOULD SLOW DOWN, BUT NEVER COME TO A COMPLETE STOP. WE WERE JUST AT THE DEALERSHIP GETTING OUR VEHICLE SERVICED AND RECEIVED NO MENTION OF A RECALL. *TR

Electrical System
Filed Aug 9, 201440,362 milesFL

I HAVE BEEN HAVING INTERMITTENT ISSUES WITH THE SENSOR NOT READING THAT MY DRIVER SIDE DOOR IS LATCHED. TODAY, IT IS CONSTANT AND WILL NOT EVEN ALLOW ME TO LOCK THE DOORS! I HAVE TRIED SEVERAL TIMES TO GET IT TO "LATCH" AND CLEARLY THE DOOR IS CLOSED, BUT THE "DOOR AJAR" WARNING IS STILL ILLUMINATED. *TR

Electrical System
Filed Aug 8, 201436,000 milesMO

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED AND THE DOOR AJAR CHIME WOULD NOT DISABLE. THE CONTACT ALSO STATED THAT THE POWER LOCKS FAILED TO FUNCTION PROPERLY. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE LATCH ON THE DOORS NEEDED TO REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

Service Brakes
Filed Aug 8, 201427,262 milesIL

APPLIED THE BRAKES AND I WAS NOT STOPPING THE VEHICLE. I HEARD A HISSING NOISE AND THE BRAKE PEDAL WAS EXTREMELY STIFF BUT I WAS UNABLE TO APPLY ENOUGH PEDAL FORCE TO ACTUATE THE BRAKES. I THEN PUMPED THE BRAKES AND THE PEDAL ALMOST WENT TO THE FLOOR AND THE VEHICLE BRAKES APPLIED BUT WAY TOO MUCH AND THE CAR CAME TO AN ABRUPT STOP. I TOOK THE CAR TO A FORD DEALER AND THEY SAID IT WAS THE BRAKE BOOSTER. DEALER DROVE CAR AND DETERMINED IT WAS UNSAFE TO DRIVE. FORD REGIONAL SAID THERE WAS A PROGRAM FOR THE BRAKE BOOSTER AND THAT ACCORDING TO THE FORD TECH TEAM THE CAR WAS SAFE TO DRIVE UNTIL A REPAIR PART COULD BE LOCATED. THIS IS NOT THE CASE. THE BRAKES DO NOT WORK. BOTH I AND THE DEALER SERVICE STAFF AGREE THAT THERE IS A MAJOR ISSUE INVOLVING THE BRAKE BOOSTER MAKING THE CAR UNSAFE. CAR HAS BEEN AT DEALER SINCE 7/31/14. NO PARTS AVAILABLE AND CAR IS UNDRIVABLE. HOW THIS CAR PASSED FMVSS 135 AND 136 IS BEYOND ME. *TR

Service Brakes
Filed Aug 8, 201452,495 milesWA

JULY 31, 2014 - I RAN A RED LIGHT WHEN THE BRAKES ON MY 2012 EDGE FAILED. IT FELT AS IF THERE WAS ZERO PRESSURE & THE BRAKE PEDAL SUNK ALL THE WAY TO THE FLOOR. AFTER PUMPING THEM, OR REALLY "STANDING" ON THE PEDAL, THE CAR FINALLY SLOWED DOWN. AFTER THIS INCIDENT, THERE WAS AN AUDIBLE "HISS" WHEN THE BRAKES WERE APPLIED. I HAD NOTICED FOR SEVERAL WEEKS PRIOR TO JULY 31ST, MY BRAKES FELT "DIFFERENT". WHEN PRESSURE APPLIED FOR PUSH BUTTON START, THEY FELT VERY STIFF. AT OTHER TIMES, WHEN APPLYING PRESSURE TO SLOW OR STOP COMPLETELY, CONSIDERABLY MORE PRESSURE WAS NECESSARY THAN HAD BEEN PREVIOUSLY ADEQUATE. THE NEXT DAY (AUGUST 1ST), OUR LOCAL FORD SERVICE CENTER CONFIRMED THAT MY MODEL WAS UNDER THE EXTENDED WARRANTY FOR THE BRAKE VACUUM BOOSTER. HOWEVER, THE PART IS ON BACK ORDER & THERE IS NO ETA FOR A NEW PART. I EXPECT MY CAR TO BE THERE SEVERAL WEEKS, IF NOT MONTHS. WHY IS THIS ITEM NOT A NATIONAL RECALL?! THIS IS A SERIOUS, KNOWN, ISSUE THAT COULD RESULT IN SERIOUS INJURY OR DEATH. *TR

Electrical System
Filed Aug 8, 201441,279 milesVA

DRIVER SIDE DOOR AJAR LIGHT REMAINS ON WHEN DOOR IS PROPERLY CLOSED. SEEMS TO BE A COMMON ISSUE W/FORD EDGE DOOR LATCHES. *TR

Steering
Filed Aug 7, 201431,300 milesIL

WE HAVE A 2012 FORD EDGE PURCHASED NEW. WE'VE BEEN HAVING ISSUES WITH POWER STEERING FAILURE GOING ON FOR ABOUT A MONTH. THE SERVICE CENTER CANNOT MAKE APPROPRIATE/REASONABLE REPAIRS TO OUR VEHICLE. IT'S BEEN IN THEIR SHOP 3 TIMES AND STILL LOOSES PS FLUID RAPIDLY. 1ST TIME, THEY DIDN'T HAVE PART. 2ND TIME, REPLACED HIGH PRESSURE LINE. 3RD TIME, REPLACED FAILED PS PUMP. VEHICLE STILL CONTINUES TO LEAK PS FLUID. THE VEHICLE IS UNSAFE TO DRIVE, AND WE ARE AFRAID LOOSING CONTROL OF THE VEHICLE AND/OR BEING STRANDED ON THE ROAD. WE CAN'T AFFORD THE TIME AND COST TO HAVE IT IN THE SHOP EVERY OTHER WEEK. THE VEHICLE WILL SOON BE OUT OF FACTORY WARRANTY AND ARE AFRAID OF THIS ONGOING PROBLEM. WE ARE VERY UNSATISFIED WITH FORD'S PRODUCTS AND SERVICES. WE DON'T KNOW WHAT TO DO AT THIS POINT. NOBODY SEEMS TO BE ABLE TO HELP US. *TR

Electrical System
Filed Jul 31, 201437,000 milesFL

DRIVERS SIDE DOOR AJAR WARNING LIGHT WILL NOT SHUT OFF, NOR WILL THE WARNING BELL STOP RINGING. I WAS QUOTED A PRICE IN EXCESS OF $400.00 TO REPLACE A SIMPLE DOOR LATCH ASSEMBLY, BY MY FORD DEALER. I HAVE RESEARCHED THIS AND THIS PROBLEM APPEARS TO HAVE BEEN GOING ON FOR YEARS! TRULY UNACCEPTABLE , UNLESS OF COURSE YOUR NAME IS BILL FORD. AWFUL CUSTOMER CONCERN BY THEM. *TR

Electrical System
Filed Jul 30, 201450,000 milesTX

THE DRIVER DOOR LATCH SIGNALS THAT THE DRIVER DOOR IS AJAR WHEN IT IS NOT. THIS PREVENTS THE DOOR FROM LOCKING AND ALSO AFFECTS THE INSTRUMENT PANEL DISPLAY AND INTERIOR LIGHTING AS WELL AS THE ALARM SYSTEM. *TR

Structure › Body › Door
Filed Jul 30, 2014OH

2012 FORD EDGE DOOR AJAR ALARM SAFETY ISSUE. *TR

Equipment Adaptive/Mobility
Filed Jul 29, 201450,000 milesTN

DOOR AJAR SENSOR HAS FAILED CAUSING THE DOOR AJAR WARNING TO STAY ON, DOME LITES AND PARKING LITES STAY ON AS WELL AFTER PARKING.DOORS WILL NOT LOCK WHEN DRIVING, CAUSING A HUGE SAFETY CONCERN FOR MYSELF AND PASSENGERS. *JS

Electrical System
Filed Jul 25, 201428,000 milesFL

DRIVER DOOR AJAR WARNING COMES ON AND WILL NOT GO OFF DUE TO DEFECTIVE DOOR LATCH SWITCH. DEALER REPAIRED SWITCH BUT DID NOT REPLACE IT LIKE I HAD WANTED. PROBLEM IS SOLVED FOR NOW BUT I'M SURE IT WILL COME BACK. THIS NEEDS TO BE A RECALL. *TR

Service Brakes
Filed Jul 24, 201429,500 milesKY

I PURCHASED A 2012 EDGE SEL USED FROM A FORD DEALER WITH 28,900 MILES ON IT IN JUNE. WHILE ON VACATION WITH THE FAMILY THIS MONTH (JULY) WAS BACKING VEHICLE UP AND WHEN I APPLIED A SIGNIFICANT AMOUNT OF BRAKE PEDAL PRESSURE, THE VEHICLE DID NOT STOP BUT ONLY SLOWED. I THEN HAD TO STOMP ON THE BRAKE TO STOP THE VEHICLE AND AVOID HITTING A PARKED CAR BEHIND ME. THE ISSUE GOT WORSE OVER THE NEXT TWO WEEKS, SO I TOOK IT TO A FORD DEALER WHO TOLD ME THAT IT WAS A BAD BRAKE BOOSTER. THEY INSTALLED A "NEW" ONE UNDER CSP 13N02 AND SAID IT WAS "GOOD-TO-GO". DID NOT EVEN GET OFF THE LOT WHEN I NOTICED THERE WAS STILL THE SAME PROBLEM WITH THE BRAKES. DROVE IT BACK INTO THE SERVICE AREA CAREFULLY. FORD TECH SAID THE NEW BRAKE BOOSTER THEY PUT ON WAS BAD AS WELL! REALLY? IS ANYONE FROM FORD DOING AUDITS ON THAT VENDOR??? SO NOW I HAVE TO WAIT UNTIL AUGUST 15TH WHICH IS THE ESTIMATED DATE OF REPAIR COMPLETION AS THE "NEW" BRAKE BOOSTER IS ON BACK ORDER NATION WIDE. MY CAR WILL NOW BE SITTING ON THE FORD LOT ALMOST AS LONG AS IT WAS SITTING IN MY GARAGE. THIS IS AN IMMEDIATE SAFETY ISSUE AND NEEDS TO BE ADDRESSED AS SUCH. *TR

Electrical System
Filed Jul 24, 201451,000 milesPA

DRIVERS DOOR AJAR ALARM IS SOUNDING WHEN DOOR IS FULLY CLOSED. *TR

Electrical System
Filed Jul 23, 201437,120 milesNC

THE DRIVER DOOR LATCH SIGNALS THAT THE DRIVER DOOR IS AJAR WHEN IT IS NOT. THIS PREVENTS THE DOOR FROM LOCKING AND ALSO AFFECTS THE INSTRUMENT PANEL DISPLAY AND INTERIOR LIGHTING AS WELL AS THE ALARM SYSTEM. *TR

Service Brakes
Filed Jul 20, 201435,750 milesMN

I WAS DRIVING AROUND 55 MPH ON THE FREEWAY AND WENT TO APPLY THE BRAKES. THE BRAKE PEDAL WENT STRAIGHT TO THE FLOOR WITH MINIMAL SLOWING OF CAR. IF I REALLY NEEDED TO STOP THE CAR I WOULD HAVE BEEN IN AN ACCIDENT. I USED THE EMERGENCY BRAKE TO CONTROL CAR. WENT TO DEALER AND THEY STATED THIS WAS A COMMON ISSUE WITH FORD EDGE WITH THE POWER BRAKE BOOSTER PUMP FAILING. THIS HAZARD COULD HAVE RESULTED IN A SIGNIFICANT ACCIDENT FOR ME HAD IT FAILED WHEN I NEEDED A IMMEDIATE STOP TO CAR. I SENT FORD THIS SAME FEEDBACK TODAY VIA THE FORD SERVICE FEEDBACK FORM. MY CAR IS SITTING IN THE SHOP FOR MULTIPLE WEEKS SINCE THE PART IS ON NATIONAL BACKORDER. THIS TELLS ME THIS ISSUE IS A TREND IN THE CAR MODEL AND MORE PROACTIVE ACTION SHOULD BE TAKEN BY FORD. MAKES ME VERY CONCERNED HOW CLOSE I WAS TO A POSSIBLE SIGNIFICANT ACCIDENT WITH POSSIBLE INJURIES. *TR

Fuel System, Gasoline
Filed Jul 18, 201449,000 milesNJ

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE EMITTED A PERSISTENT GASOLINE FUEL ODOR AND THE FUEL MILEAGE WAS REDUCED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 14V002000 (FUEL SYSTEM, GASOLINE) BUT THE REMEDY DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.

Service Brakes
Filed Jul 18, 201431,000 milesWV

HAD THIS 2012 FORD EDGE FOR A LITTLE OVER A MONTH AND THEN WAS BACKING OUT OF PARKING SPACE AND BRAKE PEDAL WAS VERY HARD. HAD TO STAND ON IT TO STOP, DIDN'T THINK SUV WAS GOING TO STOP. DID IT 2 MORE TIMES ON WAY HOME (3 BLOCKS). NEXT DAY I MADE A SERVICE APPT. BUT BRAKES WORKED FINE DURING MY REGULAR DRIVING. WAS GOING TO CANCEL APPT. THINKING IT WAS A FLUKE BUT THEN WENT OUT TO GET LUNCH AND IT DID IT AGAIN. VERY SCARY FEELING! THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM AND SAID THERE WAS NOTHING THEY COULD DO UNTIL THEY COULD "FEEL IT". I TOLD THEM ABOUT THE "BRAKE VACUUM BOOSTER" PROBLEM ON THE INTERNET AND WAS TOLD NOT TO BELIEVE EVERYTHING I READ ON INTERNET. THEY KEPT SUV OVERNIGHT AND NEXT DAY BRAKES WORKED FINE AGAIN SO THERE WAS NOTHING THEY COULD DO. I WENT TO PICK UP SUV THE SECOND EVENING AND AS I HIT THE BRAKES BEFORE I EVEN PULLED OUT OF LOT IT DID IT AGAIN! I BACKED UP AND THOUGHT I WAS GOING TO GO THRU DEALERSHIP WALL. SERVICE DEPT. WAS CLOSED SO SALESMAN DROVE IT BACK & FORTH ON THE LOT. HE WAS ABLE TO "FEEL IT". I ALSO GAVE THEM A PRINT OUT OF THESE BRAKE VACUUM BOOSTER PROBLEMS. THEY KEPT SUV AGAIN AND SAID THEY WOULD GET ON IT 1ST THING IN AM. AGAIN THEY COULD NOT DUPLICATE THE PROBLEM, AFTER SEVERAL PHONE CALLS THEY ACTUALLY TOOK IT IN THE SHOP AND TESTED BRAKE VACUUM BOOSTER. CALLED ME AT 3:30 TO TELL ME BRAKE VACUUM BOOSTER WAS BAD AND THEY HAD TO ORDER THE PART. MY VACATION STARTED THE NEXT DAY AND WE PLANNED ON TAKING THE EDGE ON 10 HOUR DRIVE.

Electrical System
Filed Jul 18, 201442,000 milesPA

DRIVER DOOR AJAR WARNING CONTINUALLY COMES ON AT RANDOM TIMES, OR SOMETIMES NOT AT ALL. AFTER AWHILE IT WAS COMING ON ALL TIME AND THE DINGING BELL WAS DRIVING ME CRAZY. HAD IT FIXED AT THE DEALER, AT MY EXPENSE OF COURSE. *TR

Structure › Body
Filed Jul 16, 201416,235 milesNY

WHEN CLOSING DRIVERS DOOR ON THE DASHBORD SHOWS DRIVERS DOOR AJAR, WHEN DRIVERS DOOR IS CLOSED TO AMEND THIS PROBLEM YOU HAVE TO SLAM THE DOOR USING FORCE. *TR

Service Brakes
Filed Jul 15, 201416,000 milesVA

AFTER ONE AND A HALF MONTHS OF DRIVING MY NEWLY PURCHASED 2012 FORD EDGE SEL, THE BRAKES WERE HARD AND I LITERALLY HAD TO STRAIN MY FOOT AND LEGS TO THE PULP AND GIVE IT ALL THE PRESSURE I COULD TO GET IT TO STOP AND TO AVOID HITTING SOMETHING OR RUNNING INTO SOMEONE. IT WAS THE MOST HORRIBLE AND STRESSFUL EXPERIENCE I EVER HAD DRIVING AND ESPECIALLY SINCE THE CAR HAD BEEN JUST PURCHASED LESS THAN TWO MONTHS WHEN THIS STARTED HAPPENING. WHAT A NIGHTMARE IT WAS!!!!! THE CAR IS CURRENTLY AT THE FORD PLACE BEING REPAIRED AND HAS BEEN THERE SINCE FRIDAY, JULY 11, 2014. THEY HAD TO ORDER A POWER BOOSTER AND REPLACE THAT AND WHATEVER ELSE THAT WAS NEEDED TO MAKE THE BRAKES WORK PROPERLY. THERE IS A LOT THEY ARE NOT SHARING WITH ME AND AFTER READING OTHER COMPLAINTS AND REPORTS CONCERNING THIS VERY SAME MODEL, I CAN SEE WHY THEY ARE BEING SO EXTREMELY VAGUE WITH ME WHEN I ASK QUESTIONS. ANOTHER ISSUE IS THAT THE VEHICLE IS SUPPOSED TO BE A FUEL ECONOMY VEHICLE AND EVEN THOUGH IT DOESN'T COST THAT MUCH TO RE-FUEL, IT SURE DOES NEED REFUELING MORE FREQUENTLY THAN I EVER EXPECTED. I ONLY DO LOCAL DRIVING MOSTLY TO AND FROM WORK OR TO THE LOCAL NEIGHBORHOOD STORES AND SO FORTH, AND AS SOON AS I ACCELERATE, I CAN SEE THE GAS GAUGE JUST GOING DOWN, DOWN, DOWN. I AM BEGINNING TO THINK WITH ALL DUE RESPECT THAT FOR A VEHICLE THAT COST AS MUCH AS THEY SOLD IT TO ME FOR, I MAY HAVE PURCHASED A LEMON OR THE EDGE IS JUST NOT ALL THAT IT IS CRACKED UP TO BE. HIGHLY DISAPPOINTED AND EXTREMELY FRU

Electrical System
Filed Jul 13, 201420,100 milesKY

I RECENTLY PURCHASED A 2012 FORD EDGE. IN NOV. 2013 A WARNING STARTED SHOWING ON THE DASH EVERY TIME I CLOSE THE DOOR (EITHER DRIVER SIDE DOORS OR PASSENGER SIDE DOORS) THAT SAYS DOOR AJAR. NO MATTER HOW MANY TIMES I CLOSE THE DOOR IT STILL SAYS IT. IF I IGNORE IT AND DRIVE DOWN THE ROAD ANOTHER WARNING POPS UP THAT SAYS SHIFT INTO PARK. WHEN THESE WARNINGS ARE ON THE INTERIOR LIGHTS STAY ON AS WELL. WHICH COULD LEAVE TO A DEAD BATTERY . THESE WARNINGS GOING OFF EVERY FEW MINUTES IS VERY AGGRAVATING AND FOR ME A LITTLE SCARY AS WELL ESPECIALLY WHEN U R DRIVING DOWN THE ROAD AND IT SAYS WARNING SHIFT INTO PARK.... IS THERE ANY KIND OF RECALL FOR THIS PROBLEM OR ANYTHING THAT CAN BE DONE TO FIX THIS? I THOUGHT IT WOULD STOP BUT AFTER HAVING THE VEHICLE FOR 9 MONTHS IT IS STILL DOING IT. I HAVE MY GRANDBABIES IN THE VEHICLE WITH ME ALOT AND TO ME WHENEVER THERE IS ANY KIND OF WARNING SHOWING UP THAT IS A PROBLEM AND COULD LEAD TO SOMETHING SERIOUS AND SHOULD BE TAKEN CARE OF BY FORD. *TR

Service BrakesCrash
Filed Jul 12, 201434,000 milesNY

I WAS UNABLE TO COME TO A COMPLETE STOP AND HIT A CONE IN NYC. AFTER, IT WAS EXTREMELY DIFFICULT TO COME TO A COMPLETE STOP. THE CAR WAS ABLE TO SLOW DOWN BUT IT TOOK TIME. I DROVE SLOW AND AWAY FROM OTHERS. THE BRAKES WERE HARD AND MADE NOISE WHEN I PUSHED DOWN ON THE BRAKES. WHEN I WENT TO THE DEALER, THEY INFORMED ME THAT FORD HAS AN EXTENDED WARRANTY ON THE PART AND I ASKED WHY WASN'T THE PART RECALLED IF IT PUT ME AND MY FAMILY IN HARMS WAY. WHY WASN'T I NOTIFIED PRIOR TO LOSING FULL BRAKING POWER? I AM THANKFUL THAT I NOTICED THE PROBLEM RIGHT AWAY AND MY FAMILY AND I ARE SAFE. I HAVE CONCERNS FOR OTHERS WHO MAY BE AT A GREATER SPEED WHEN THE BRAKES FAIL OR HAVE TO STOP UNEXPECTEDLY. IN ADDITION, MY CAR HAS RETURNED TO THE DEALERSHIP FOR SERVICE SEVERAL TIMES FOR NOT LOCKING INTO THE PARK POSITION. IT IS NOT SAFE AND AGAIN, I HAVE CONCERNS FOR MY FAMILY AND OTHERS. CAN THIS CAR MOVE IF IT ISN'T SECURED IN THE PARK POSITION? I HAVE VOICED MY CONCERNS WITH FORD BUT HAVE BEEN GIVEN THE RUN AROUND BY EVERYONE I HAVE ENCOUNTERED. THESE ARE SAFETY ISSUES AND NO ONE SEEMS TO CARE. EVERYONE IS NICE AND APOLOGIZES BUT THEY NEED TO TAKE CARE OF THESE SAFETY CONCERNS FOR THEIR CUSTOMERS AND FOR THE GENERAL PUBLIC. *TR

Structure › Body › Door
Filed Jul 12, 2014NJ

THE ALERT FOR 'DRIVER DOOR AJAR' COMES ON AND WILL NOT TURN OFF, REGARDLESS OF HOW MANY TIMES AND/OR HOW HARD/SOFT THE DOOR IS CLOSED. THIS CAUSES THE INTERIOR LIGHTS TO STAY ON AFTER THE CAR IS TURNED OFF. I AM NOW DRIVING AROUND, IGNORING THE ALERT, WHICH IS DANGEROUS BECAUSE I COULD POTENTIALLY BE DRIVING WITH A DOOR THAT IS NOT LATCHED PROPERLY, WHICH COULD RESULT IN A SERIOUS INJURY. THANK GOD IT IS NOT THE DOOR THAT MY SON USES. I AM HEARING FROM EVERY FORD OWNER I'VE SPOKEN TO AND ALL OVER THE INTERNET THAT THIS SEEMS TO BE A PROBLEM IN THE MAJORITY OF FORDS, SO I THINK SOMEONE NEEDS TO LOOK INTO A RECALL ON THIS. THANK YOU. *TR

Structure › Body › Door
Filed Jul 10, 201418,000 milesLA

THE DRIVER DOOR AJAR LIGHT STAYS ON EVEN THOUGH THE DOOR IS CLEARLY CLOSED. AS A RESULT, THE DOORS WILL NOT LOCK. *TR

Electrical System
Filed Jul 9, 201445,000 milesGA

I AM HAVING THE SAME ISSUES AS HUNDREDS OF OTHERS HAVE HAD AND POSTED ON THE NHTSA SITE. THE DOOR AJAR ISSUE FOLLOWED BY THE SHIFT TO PARK ISSUE. I AM CURIOUS WITH THIS MANY ISSUES WITH THE DOOR LATCH FAILURE, WHY ISN'T THIS A RECALL???? VERY ANNOYING TO TRY TO HAVE SOMETHING NICE ONLY FOR IT TO FAIL AT 2 YEARS OLD. BATTERY ALSO WENT DEAD AROUND 47000 MILES AND CRASHED MY GPS. APPROXIMATELY $900 TO FIX THE THREE ISSUES. THIS DOES NOT INCLUDE THE 4TH ISSUE WITH THE BACK HATCH NOT CLOSING THE FIRST TIME WE HIT THE BUTTON - THIS HAS BEEN OFF AND ON SINCE DAY 1 AND I'M TOLD YESTERDAY THAT IT LOOKS LIKE IT IS OUT OF ALIGNMENT AND WOULD NEED TO GO TO THE COLLISION CENTER FOR ESTIMATE ON REPAIR. NOT LIKELY. *TR

Vehicle Speed Control
Filed Jul 2, 201448,000 milesPR

CAR STALLED WHILE DRIVING NO SIGNS OF FAILURE OR LIGHTS OR CODES. *TR

Electrical System
Filed Jun 30, 201426,332 milesSC

DRIVERS SIDE "DOOR AJAR WARNING" COMES ON VERY OFTEN AND WON'T GO OFF. DOESN'T ALWAYS COME ON IMMEDIATELY, BUT WHILE ON, WON'T ALLOW DOORS TO LOCK WHILE DRIVING. VERY DANGEROUS SITUATION. WHEN IT COMES ON, NOT ALWAYS IN A POSITION TO STOP IMMEDIATELY AND PUT IN PARK TO RESET . MUST STOP AND REPEAT CLOSING UNTIL IT TAKES. AGAIN VERY DANGEROUS. LASTLY, WHEN EXITING THE AUTO IF THE SENSOR FAILS THEN THE LIGHTS STAY ON AN EXTENDED PERIOD, RUNNING THE BATTERY DOWN. NOT ALLOWING THE DOORS TO LOCK AND ALARM TO SET. *TR

Power Train
Filed Jun 29, 201430,000 milesAE

ON MULTIPLE OCCASIONS WHILE DRIVING BETWEEN THE SPEEDS OF 25MPH AND 80MPH ON EUROPEAN ROADS/HIGHWAYS THE CAR LOSES ABILITY TO ACCELERATE REGARDLESS OF PRESSURE ON GAS PEDAL. I HAD TO PULL OVER, LUCKILY AVOIDING CARS AND POSSIBLE COLLISIONS. CAR DISPLAYED YELLOW WRENCH AND "AWD OFF" ON LEFT SIDE DISPLAY. ONCE IN SAFE AREA I TURNED OFF THE CAR, WAITED FOR A FEW MINUTES AND TURNED IT BACK ON WITHOUT IMMEDIATE INCIDENT. THIS HAPPENED A TOTAL OF 7 TIMES WITHIN A WEEK, HOWEVER, AFTER CONTACTING FORD SERVICE STATESIDE I WAS TOLD TO GO TO AN ITALIAN FORD DEALERSHIP. HOWEVER, I STOPPED AT TWO FORD SERVICE CENTERS LOCATED IN VICENZA, ITALY AND THE MECHANICS WILL NOT TOUCH MY CAR DUE TO THE MODEL NOT BEING SOLD ANYWHERE IN EUROPE. THE PROBLEM STOPPED UP UNTIL THIS PAST WEEK WHERE IT HAS HAPPENED AGAIN TWICE WITHIN 3 DAYS AT, LUCKILY, LOW SPEEDS AND AVOIDING ALL CARS/HAZARDS. WE WILL ATTEMPT TO BRING IT TO A LOCAL MECHANIC IN HOPES OF GETTING THE PROBLEM FIXED AS WE ARE LEAVING FOR THE STATES IN LESS THAN A MONTH DUE TO MILITARY PCS ORDERS. *TR

Power Train
Filed Jun 27, 201424,230 milesIL

IN STOP AND GO TRAFFIC AT LOW SPEEDS, THE VEHICLE HAS STALLED MULTIPLE TIMES (11 TIMES IN THE LAST YEAR AND A HALF). THE MOST RECENT TIME IN HEAVY, SLOW-MOVING CONSTRUCTION TRAFFIC. CAR LOSES ALL POWER WITHOUT WARNING. LOSS OF POWER STEERING, VERY TIGHT BRAKES, NO ACCELERATION POSSIBLE AND A LOW OIL WARNING. I HAVE TO TURN THE CAR OFF AND RESTART, THIS SOMETIMES WORKS, OTHER TIMES I HAVE NEEDED THE CAR TOWED BECAUSE IT DID NOT RESTART. THIS IS A COMPANY CAR AND IT HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES, AND ONLY THIS LAST WEEK WAS ANYTHING EVER FOUND TO BE WRONG. ALL PREVIOUS TIMES THE STALLING COULD NOT BE DUPLICATED, AND I WAS TOLD EITHER NOTHING WAS WRONG WITH THE CAR, THEY FIXED A PART THEY THOUGHT MIGHT BE THE PROBLEM, OR I MUST HAVE PUT IN BAD GAS. AFTER STALLING A MONTH AGO, THIS PAST WEEK A DATA RECORDER WAS ATTACHED AND A DEFECTIVE OXYGEN SENSOR WAS FOUND IN THE EMISSIONS SYSTEM WHEN THE CAR STALLED FOR THE DEALERSHIP. THE OXYGEN SENSOR WAS REPLACED AND THEY TEST DROVE THE CAR. THE STALLING DID NOT OCCUR DURING THEIR FINAL TEST DRIVES. I RECEIVED THE CAR BACK A WEEK AGO, ONLY TO HAVE IT STALL THREE TIMES WITHIN 10 MILES TWO DAYS AGO. ALMOST WAS RE-ENDED BY A SEMI-TRAILER TRUCK THIS LAST TIME AS I WAS IN THE MIDDLE OF SIX LANES OF TRAFFIC, AND WITH NO STEERING, WAS HELPLESS TO MOVE. HAVE STALLED OUT IN A GAS STATION, ROUNDING CORNERS IN INTERSECTIONS, AT STOP SIGNS, DRIVING DOWN MY STREET, AND NOW FOUR TIMES ON THE HIGHWAY DURING LOW SPEED TRAFFIC CONGESTION. HAVIN

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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