2012 Ford Edge complaints

Brakes malfunction, the vehicle experienced an apparent loss of brake pressure, resulting in the brake pedal sinking to the floorboard before the vehicle came to a complete stop. A technician serviced the car on three different occasions, replacing the brake booster and bleeding the hydraulic system on 9/11/2023. The problem persisted, taking car to technician for further analysis on three separate occasions, noticing a strange noise while pressing the brake pedal, described as a “wind blowing” noise. After more work, brake malfunction happened again on 1/3/2024.

The brakes extremely stiff while being depressed. While backing out of garage ended up in side lawn. I have to use an excessive amount of force to break normally and avoid a collision with another vehicle. A local service technician diagnosed the issue and determined the cause to be a faulty brake booster. The technician recommended replacing the brake booster. He noted that his internet search was flooded with complaints about this situation and he showed me where q Ford dealership had fixed the problem by replacing the brake booster under Customer Satisfaction Program 13N02. I tried calling Ford to see if they would replace the booster under this program and because and Ford told me the age of my car and mileage was outside scope of this program. Cost precludes me from fixing this. Disappointed in Ford. Will keep using excessive force to brake.

The contact owns a 2012 Ford Edge. The contact stated that while driving downhill and depressing the brake pedal, the brake pedal became very soft and extended to the floorboard. The vehicle was taken to the local mechanic who replaced the brake master cylinder, brake pads, and calipers; however, the failure reoccurred. The vehicle was taken back to the mechanic who serviced the brake lines and informed that the brake booster might also be faulty. The manufacturer was notified of the failure and informed the contact that the vehicle did not qualify for the manufacturer's warranty campaign to replace the brake booster. The local dealer was not contacted. The failure mileage was 143,000.

The contact owns a 2012 Ford Edge. The contact stated that while driving at approximately 50 MPH, the brakes became inoperable. The contact stated that the failure was due to the brake booster and master cylinder failure. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 160,000.

I am one of thousands of people who have had the power brake booster fail on their Ford Edge. Initially, my vehicle failed to stop at an intersection when another vehicle was running the red light, and I was nearly t-boned. The brake pedal was almost impossible to press in. I thought the issue was due to the icy conditions at the time and some problem with the ABS. This summer the real problem became apparent as the brakes have started squealing and hissing every time they are pressed, and the pressure required to come to a full stop varies from nearly none and jerking to an immediate stop to the point I am barely able to press the pedal hard enough to get it to stop at all. Sometimes both situations will occur during one stop, and the brake pedal will go from excessively resistant to dropping to the floor, at which point I will lose all stopping power momentarily while I let the pedal slowly hiss back into place and press it again. The first time that happened, I was trying to stop for a bike that started to cross without waiting for the crosswalk signal, and I nearly hit them. Ford’s site states I’m covered under the CSP for this part, but I am unable to find a dealer willing to provide the service as they believe the CSP only covers 10 years after the model year (my mileage is under the 150k limit). Whether or not that’s true, a CSP is insufficient in this scenario as a quick internet search shows power brake booster failure is very common in this model line and it is uneq

Intermittently when you hit a bump, the brake pedal goes to the floor and may stay that way for a couple of days and then it comes back. This is the second brake booster ford replaced, I see that brakes are a constant problem on these vehicles, this repair is costing me a $1000.00 the car only has 90000 miles on it. My wife is afraid to drive it anymore.

My engine stopped as I was driving approximately 60 mph on the highway. Weather clear, dry, 90 degrees. I coasted to the side of the road. Engine immediately started. I drove a short distance and the vehicle stalled again. It again started and I drove a short distance to pull into a safe location. As I was waiting for oncoming traffic so I could turn left into a driveway the vehicle stalled in the middle of the road. It again started and I was able to park in a safe location. The vehicle started and operated. I then drove the vehicle to a auto shop to check for codes. No codes. Checked battery and alternator which were fine. New gas in gas tank, clean air filter. See on internet site that these vehicle are prone to this and are dangerous. Drove another 40 miles back home with no problems.

Screen just went black and remains black. Bluetooth, radio, back up camera, hands free, navigation do not work. Has been almost 70 days. Went off one other time when performing system maintenance but came on immediately after complete. Garage advises APIM IS JUNK. A new one is 600 to 2000

The contact owns a 2012 Ford Edge. The contact stated that while depressing the brake pedal to stop the vehicle, the brake pedal had extended to the floorboard causing the braking distances to become extended. The vehicle was taken to the local mechanic who diagnosed that the brake valve had become stuck. The vehicle was not yet repaired. The local dealer and manufacturer were not contacted regarding the failure. The failure mileage was 132,000.

The contact owns a 2012 Ford Edge. The contact stated while reversing, the back over prevention camera went blank. The contact stated that the “Camera Error – Contact Dealer” message was displayed. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 148,227.

Premature water pump failure. Internal water pump. Inspected by dealer. Safety not put at risk. Confirmed by dealer. No Warning light (CEL) illuminated.

The brakes on this vehicle have gradually become worse over time. Even with replacing the pads, rotors. They are spongy and the pedal drops almost to the floor. This causes a delay in braking.

The contact owns a 2012 Ford Edge. The contact stated after parking the vehicle, the “Shift to Park” message was displayed. The contact took the vehicle to the local dealer, where it was diagnosed with needing the gear selector lever to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the dealer, where it was diagnosed with needing the gear selector lever to be replaced a second time. The vehicle was repaired but the failure recurred. The contact took the vehicle to another local dealer, Parkway Ford (311 Commercial Pkwy, Dover, OH 44622: (330) 343-6681) where the vehicle was diagnosed with needing the gear selector lever to be replaced again. The vehicle was repaired but the failure recurred. The contact called Parkway Ford and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 27,865.

The breaks loose and go down and the car can't stop

The contact owns a 2012 Ford Edge. The contact stated that while attempting to stop the vehicle, the brake pedal was depressed and extended to the floorboard. The vehicle failed to immediately stop, nearly causing a rear-end collision with another vehicle. The vehicle was taken back to an independent dealer who was unable to determine the cause of the failure. Additionally, while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal, with the check engine warning light and fuel filler inlet message illuminated. The cause of the failure was not yet determined. The manufacturer and the local dealers were notified but no assistance was offered. The failure mileage was 136,000.

Summer 2022 my brakes started giving out … when coming to a stop, the brake pad goes all of the way to the floor makes a sound similar to a pump or a hiss. It “corrected” itself after a few pumps on the brake peddle after about five minutes. It happened a second time so I took it back to the company who had replaced my brakes 2/3 yrs prior … they could not find anything wrong w/them. It happened again, I took car back to same place with same results. Later in the year it happened for a 4th time but did not correct itself as it had in the past, I drove home at 30mph for over 30 minutes leaving a lot of space between myself and cars in front. The car sat for about a month then my brother drove it and experienced the same problem. I had the car towed to a mechanic who could not replicate the problem therefore could not fix what he couldn’t find but he did bleed the brakes. I rented a car for a short while but when I did drive it again, the same problem occurred and corrected itself. I took it to a different mechanic who also could not replicate the problem, he tried 3 times. I have experienced the same problem at least three times this year, the last time being last week. My and any passengers safety is at risk daily; fortunately, most times I have been parking or on surface streets when this has happened. There have been no warning signs before the brakes give out. I plan on taking car to dealership this weekend.

2012 Ford Edge -The passenger door will shut but the alarm that came with the car says that the door is not shut. The alarm will not work when the car detects the door is not shut, so the interior lights will not turn off. Will this affect my battery? When I drive with the sensor on the dashboard states the door is not closed and the interior light will not shut off which becomes a distraction at night. When driving the car, the locks will not work because the dashboard senses the door is not closed. This is a family car with a child still in a car seat. Anyone can jump in my car? There a lot of blogs I found with the same situation, so Ford must know that the problem exists. The door has not been damaged. This is not part of wear and tear because a door is something that need to open and close. The situation is getting worse and worse that when im driving the dashboard announces the closed door is now open and unlocks all my doors and turns on my interior lights on.

The contact owns a 2012 Ford Edge. The contact stated that the front driver's side and passenger's side door latches failed to close the doors securely; causing the interior cabin light to remain illuminated. The failure caused the battery to be drained. The contact stated that the battery was replaced three times. The vehicle was taken to the dealer. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 140,000.

The contact owns a 2012 Ford Edge. The contact stated while starting the vehicle after refueling, the check engine warning light illuminated, and the vehicle jerked. Additionally, the contact stated that the vehicle lost motive power and stalled while in traffic. The contact was able to restart the vehicle and exited the highway. The vehicle was taken to the dealer, where the fuel line pulse damper metal housing was replaced; however, the failure reoccurred. The vehicle was taken back to the dealer, where it was diagnosed that the fuel line needed to be replaced with one that did not have a damper. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle could not be repaired under NHTSA Campaign Numbers: 14V002000 (Fuel System, Gasoline) or 12V438000 (Fuel System, Gasoline) as the VIN was not included. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 105,000.

The contact owns a 2012 Ford Edge. The contact stated that on numerous occasions the door ajar warning light intermittently illuminated while all the doors were properly closed. The contact then stated that the navigation system and the rear-view camera intermittently displayed a distorted or blank screen. Additionally, the contact stated that the theft system alarm started to malfunction and was inadvertently activated. As a result, the battery failed. The vehicle was taken to the dealer where it was diagnosed that the open-door sensor circuit failed, and the door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and transferred to the NHTSA Hotline. The failure mileage was approximately 151,193.

Door ajar warning light stays on

The contact owns a 2012 Ford Edge. The contact stated that while starting the vehicle, the steering wheel was inoperable. The power steering assist warning light was illuminated, and the message was displayed. The vehicle was towed to an independent mechanic who informed the contact about a recall. The vehicle was towed to the local dealer where it was diagnosed that the power steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 130,000.

APIM failure ACM failure FCIM failure APIM Replaced

When braking my brakes hit the floor. I had the booster and master cylinder replaced. 2 years later my car has been at the dealer for 2 months. They replaced the booster again and now say I need a HCU unit. The HCU is on stop sale and now I still am without a car. I have paid 1450.00 for the second booster so far and if they can get the HCU then it’s another 1500.00. My car only has 73,000 miles on it

The contact owns a 2012 Ford Edge. The contact stated while driving approximately 35 MPH and slowing for traffic, she depressed the brake pedal, and the brake pedal went to the floorboard. The contact stated that she pumped the brake pedal several times and was able to slow the vehicle. The contact stated no warning light was illuminated. The contact stated that the brake failure was intermittent. The contact drove the vehicle to an independent mechanic who diagnosed that the failure might be the brake booster. The mechanic bled the brake lines and adjusted the brakes. The vehicle was repaired; however, the brake failure recurred. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 123,000.

The contact’s daughter owns a 2012 Ford Edge. The contact stated that his daughter received the Manufacturer's Recall Number CSP-13N02 (Service Brakes). The recall was repaired however, the contact stated that four years later while his daughter was driving at an undisclosed speed, she depressed the brake pad however, the vehicle failed to stop. The contact’s daughter had to apply pressure by pumping the brakes several time to stop the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the master cylinder leaked into the brake booster and needed to be replaced. The vehicle was repaired. The dealer was not notified of the failure . The manufacturer was notified of the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 106,000.

When I had to make a quick stop the brake pedal went to floor and has been this way had it checked and found THE ABS HCU has a valve sticking and was also told it is a issue on other edge and other ford vehicles scared to drive car a brake issue that really needs fird attention

The contact owns a 2012 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed and accelerating, the heater operated then became inoperable. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that coolant was leaking from the water pump and needed to be replaced. The vehicle was not repaired. The dealer was not notified. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was 172,000.

Brake pedal fades to the floor of the vehicle which presents brakes not working. The vehicle has only has a little over 22,000 miles

The brake pedal goes all the way to the floor and very little braking is applied to the wheels. The problem appeared while driving. One minute the brakes are fine, the next I have almost no brakes. Very big safety issue! The Ford dealer has diagnosed the problem with the Hydraulic Control Unit (HCU). The car had the same issue 5 years ago and was repaired. This is the second time the brakes on this car have failed while driving. No warnings before or after the brake failure.

At a speed of about 60 mph I engaged the cruise control. About 10 seconds later car went into limp mode. Had to acceleration. Was able to pull off to side of road and then vehicle stalled. Put car in park waiting a few seconds and was able to start car again and continue driving with no further problems. This same problem occurred about a month earlier. That event was the same except it happened just after backing out of the driveway and starting up the road at a speed of about 5mph. Was able to restart and continue trip without any problems. Researched the problem and read comments from other people stating the same problem. Never happened before these two incidents

The contact owns a 2012 Ford Edge. The contact stated that while reversing into a parking space, the brake pedal became hard to depress and the stopping distance was extended. During the failure, the vehicle nearly crashed into a concrete barrier. The contact indicated that the braking system failure had occurred on multiple occasions. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted or notified of the failure. The failure mileage was 72,000.

The contact owns a 2012 Ford Edge. The contact stated while driving 25-30 MPH, a pedestrian was crossing the street, the contact depressed the brake pedal and the brake pedal went to the floorboard and the vehicle failed to respond as needed. The contact pumped the brake pedal several times and the vehicle responded. The contact stated that there was approximately 90 feet stopping distance delay. The vehicle was taken to an independent mechanic where the brake lines were bled. Additionally, the independent mechanic inspected the brake booster and the brake master cylinder however, the cause of the failure was not determined. The dealer was notified of the failure. The contact associated the failure with Ford Customer Satisfaction Program Campaign Number: 13N02. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 111,000.

2 months after I purchased this vehicle in 2021, I noticed soft brakes, the vehicle displayed low oil pressure it locked up and turned off. Proper oil was added and the brakes appeared normal afterwards. Around mid August 2022, I noticed that when I put pressure on brakes to slow the vehicle, the peddle would sink slowly to the floor and hard to slow vehicle down. So brakes were inspected and the rear brake pads were worn all the way down and the front brakes were like new.. All four brake pads were replaced with new pads. Well this did not correct the problem. I would still hear a swoosh from the brake peddle when releasing and brakes continued to slowly sink to floor.. So the master cylinder and the vacuum booster were replaced, brake lines were bled over 10 times and problem was still not corrected. No warning lights ever reflected on the vehicle. Now the vehicle will mot start and now i have to tow to repair shop. When I started looking up issues regarding my 2012 Ford Edge SEL, tan color. I noticed this has been a reoccurring issue with this make/model. Also, no repair/recall stickers were attached to the vehicle to address this issue. I purchased this vehicle August 2021 from a dealer in Wilmington, NC.

As I was coming to a stop at a red light the brakes seemed to have a squishy feel and I was unable to stop the vehicle. Eventually the vehicle came to a screeching stop as I slammed on the brakes numerous times. There were no warnings that the brakes were malfunctioning. Brake pads are all intact. After having the vehicle inspected I was advised it is the brake booster. Thankfully I did not crash into anyone.

The contact owns a 2012 Ford Edge. The contact stated while driving 20 MPH and depressing the brake pedal, she heard air coming from the brake pedal. The contact stated that the vehicle hesitated to respond, causing the stopping distance to become extended. The contact was able to drive to her residence. The contact stated that the failure reoccurred when her husband test drove the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster needed to be replaced and the failure was associated with an unknown recall. The dealer was notified of the failure and informed the contact that the failure was associated with Ford Technical Service Bulletin Number: 13N02. The manufacturer was notified of the failure and informed the contact that they could not assist as the TSB had expired. The manufacturer referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 31,362.

The contact owns a 2012 Ford Edge. The contact stated while driving at various speeds, the AWD Off message was displayed and the vehicle stalled. The contact was able to veer to the side of the road. The contact stated that upon shifting to park(P) he was able to restart the vehicle. The contact stated that the failure was occurring intermittently. The vehicle was taken to the dealer where it was test driven; however, the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

The contact owns a 2012 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard, failing to stop the vehicle immediately. The contact applied the parking brake to stop the vehicle. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 142,000.

It’s been 3 times already when the car brake pedal, out of nowhere, has gone close to the bottom of the floor while trying to make a stop. The brake hardly stops the vehicle afterwards. So I need to be extra careful driving slowly back home. It stays like that for a few days then it stars working again. Luckily I haven’t had an accident yet but I’m afraid it’s just a matter of time. I noticed many people have had the same problem and wonder why has there not been a recall. This is extremely dangerous. I’m the second owner, I believe, of this SUV. So I can only tell about my experiences, don’t know about the previous owner.

Brake pedal go's to the floor. Spongy brakes

While driving. the all wheel drive off and wrench lights up on the car dash screen. The car stalls and comes to stop. If I wait a minute it starts up. It repeatedly does this, then it will be okay for some time before it does again. I’ve. Had it at Ford garage, they say can’t duplicate or find anything on the scanner. It’s dangerous to drive this way. I would appreciate any help you can give me.

The contact owns a 2012 Ford Edge. The contact stated that the brake pedal would intermittently harden upon depression without warning. The contact stated that the failure made it difficult to stop the vehicle in a reasonable amount of time. The vehicle was taken to an independent mechanic where the brake master cylinder was replaced. After the repair, the contact stated that the braking system had slightly improved; however, the failure persisted. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 37,000. The consumer stated took the vehicle back to the dealer who determined it was the booster and replaced it.

The contact owns a 2012 Ford Edge. The contact stated while driving approximately 50 MPH, she had to forcefully depress the brake pedal to stop the vehicle. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the brake booster to be replaced. The vehicle was repaired. The contact stated that on another occasion while driving approximately 30 MPH and depressing the brake pedal, the brake pedal went to the floor but failed to fully stop the vehicle. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to another local dealer: Joe Myers Ford (16634 Northwest Fwy, Houston, TX 77040: (713) 766-3600) where it was diagnosed with needing the master cylinder to be replaced. The vehicle was not repaired. The contact stated that on another occasion while driving approximately 25 MPH, while depressing the brake pedal, the brake pedal went to the floor but failed to fully stop the vehicle. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to Joe Myers Ford dealer, where it was diagnosed with needing the hydraulic ABS module unit to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.

The Power Brake Booster diaphragm fails. This caused the brakes to feel rock hard when depressing the pedal and almost not stop the vehicle. There is also a "hissing noise" when depressing the brake pedal. At other times the brake pedal will slowly sink to the floor while being depressed at a stop light. The vehicle is unsafe and can't be driven safely. It only has 115,762 miles on it. An independent repair shop confirmed the vacuum leak in the Power Brake Booster and suggested we contact Ford because they heard this is a consistent issue with this model. One representative at Ford did acknowledge that they have a failure of the power brake booster diaphragm and that they had extended the warranty on this specific item. I went to get it repaired at the dealership and they claim that warranty ended in May 2022 even though I have not exceeded the mileage of this extended warranty (120,000). Another Ford representative today indicated that there isn't an extended warranty for this item, but rather it is a recall item. She then said that there isn't a program for the repair, however. This is a legit safety issue that Ford acknowledges exists, but they aren't willing to correct the issue. That is unacceptable. Someone is going to get hurt and Ford knows it, but doesn't care. Who can help get this corrected?

The door ajar sensor is faulty. The lights stay on in the car even after the door is closed. This is a safety risk when driving at night. While driving the audible ding will go off while driving causing a distraction from driving. There was a recall issued but it has expired even though the issue is still existent. Ford says they will not cover the cost of the repair because it is expired even though we received no notification of the recall.

The contact owns a 2012 Ford Edge. The contact stated while attempting to reverse the vehicle out of the driveway, and also while driving approximately 25 MPH, the braking system failed to operate properly. The contact depressed the brake pedal to the floor; however, the vehicle failed to respond as designed. There were no warning lights illuminated. The contact stated that a family member and an independent mechanic attempted to repair the vehicle; however, the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 99,000.

Intermittent brake issue, rock hard or down to the floor squish very soft and having to pump brakes, hissing noise. I am afraid there is going to be some kind of highway crash because of this problem and my warranty is not covering it because it's intermittent, but when it does happen it lasts days. I have a baby now and am afraid to drive my vehicle to far/fast. With all the comments I've been seeing it's the exact same issue, model and year. This NEEDS to be recalled before it turns into the Toyota problem years ago when the brakes completely failed.

This car has to have the break lines bleed regularly and it seems to be a common problem in the model.

The contact owns a 2012 Ford Edge. The contact stated while driving 45 MPH, the vehicle started shaking and depressing with the accelerator pedal being depressed; however, the vehicle failed to accelerate as designed. The contact stated that the check engine warning light was illuminated. The contact was able to exit the highway and continued driving to her destination. The contact took the vehicle to an independent mechanic and was informed that both front axles, the exhaust pipe, and the fuel injector needed to be replaced. Additionally, there was a leak in the evaporative emission control system (EVAP). The vehicle was repaired, except for the evaporative emission control system (EVAP). The contact called the local dealer and made them aware of the failure. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 12V438000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 179,000.

On 12/22/2021 I was going to an appointment, when i got the bottom of the driveway the brakes kept fading like I was loosing brake fluid, I drove to my mechanics it was diagnosed to be ABS hydraulic control module. My understand from trying to get a new part, there are several hundred people looking for the same part. There were no dash lights or warnings so it is hard to believe that there are not accidents by this issue. If this had occurred on the road there would have been no stopping in an emergency. My car is still sitting waiting for the part. Its here if you need to check it out. The part is very difficult to get to. Again no warning till i put my foot on the brake pedal