Page 6 of 37 · complaints 251–300 of 1,803

2011 Ford Edge complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Structure › Body › Door
Filed Jan 24, 2021AL

MY PASSENGER DOOR AJAR WOULD COME ON AND I KNOW MY DOOR IS SHUT. IT'S STARTING TO GET BAD NOW. THE OTHER DAY WHEN I WAS DRIVING ON A CITY ROAD MY DRIVER SIDE DOOR AJAR LIGHT CAME ON AND THEN THE DOOR POPPED OPEN A LITTLE TO WHERE I CAN HEAR THE OUTSIDE AIR COMING IN. I WAS DRIVING FOR 10 MINUTES BEFORE THIS HAPPEN. THIS HAS TO BE FIX SOON.

Unknown or Other
Filed Jan 22, 202112,000 milesFL

I I CANNOT REMOVE THE HEAD RESTS ON THE REAR SEATS. THIS HAS BEEN A PROBLEM SINCE I BOUGHT THE VEHICLE IN 2014, I BELIEVE. IF I PUT THE REAR SEATS DOWN, IT'S OKAY, BUT WITH THEM UP, IT BLOCKS APPROX. 30% OF VIEW, OUT THE BACK WINDOW. TO ME, THAT'S A SAFETY ISSUE. I HAD TAKEN IT TO A COUPLE OF DIFFERENT DEALERS, BUT BEEN TOLD IT CANNOT BE DONE. THERE ARE BUTTONS TO PUSH (SAME AS ON THE FRONT SEATS), AND THE HEAD RESTS CAN BE RAISED AND LOWERED, BUT NOT TOTALLU REMOVED AS CAN BE DONE WITH THE FRONTS. ALSO, SEEMS WHEN I GO TO THE CAR WASH, THE RUBBER OF THE REAR WINDOW WIPER BLADE BECOMES TORN. SINCE I DON'T HARDLY EVER USE IT, I THOUGHT I'D JUST REMOVE IT. AGAIN, TO NO AVAIL. IS THE ANYTHING THAT CAN BE DONE IN THAT REGUARD? THANKS FOR ANY HELP AT ALL, THAT YOU MIGHT HAVE.

Service Brakes
Filed Jan 22, 202180,000 milesIL

2011 FORD EDGE LIMITED, INTERMITTENT PEDAL FADE. WHILE DEPRESSING BRAKE PEDAL, PEDAL WILL FADE TO THE FLOOR. EVENTUALLY PEDAL WILL RETURN TO NORMAL OPERATION OVER TIME. BRAKE BOOSTER AND MASTER HAVE BEEN REPLACED AND ARE FUNCTIONING NORMAL. THIS ISSUE IS INTERMITTENT AND EXTREMELY DANGEROUS AND SHOULD BE ADDRESSED. THIS ISSUE HAPPENS WHILE DRIVING, WIFE ALMOST HAD MULTIPLE ACCIDENTS DUE TO THE HCU VALVES STICKING OPEN ON ABS PUMP SIDE AND NOT CLOSING. EVENTS GET WORSE IN COLDER CONDITIONS. VEHICLE HAS BEEN IN THE SHOP MULTIPLE TIMES, FLUSHED WITH SPECIFIED BRAKE FLUID, BLED AND MECHANICALLY BLED. FORD DEALERSHIP STATED THAT THERE IS NOTHING ELSE THEY CAN DO FOR US. COST OF REPAIRS HAVE SURPASSED $2900 WORTH OF DIAGNOSTICS AND IS STILL NOT FIXED. VEHICLE IS LESS THAN 90K MILES ON IT AND IS CURRENTLY UNSAFE TO DRIVE.

Service Brakes
Filed Jan 19, 2021118,000 milesFL

WHENEVER VEHICLE HITS BUMPS BRAKE GOES SOFT TO FLOOR. AFTER A NEAR MISS COLLISION, BRAKES NOW ONLY GO TO FLOOR. THEY DO NOT WORK PROPERLY AT ALL NOW. PART IS ON NATIONAL BACK ORDER. PART SHOULD BE RECALLED. TO MANY PEOPLE AFFECTED AND WE ARE TALKING ABOUT BRAKING!

Service Brakes
Filed Jan 17, 2021144,000 milesWI

PURCHASED A 2011 FORD EDGE SEL AWD IN 2020 WITH 139,000 MILES. SINCE I HAD IT THE BRAKES SEEMED TO BE HARD WHEN STEPPING ON THE BRAKES. FEAR OF NOT STOPPING IN TIME TO AVOID A ACCIDENT. HOPE THAT FORD MOTOR CO. WOULD HAVE A RECALL ON THE BRAKES. WENT ON INTERNET TO FIND OUT THERE ARE MANY, MANY COMPLAINTS WITH THE BRAKES ON FORD EDGE 2011. LOOKS LIKE IT MIGHT BE DUE TO A BAD OR DEFECTIVE BRAKE BOOSTER. THIS IS A HUGE SAFETY ISSUE AND FORD SHOULD HAVE A RECALL ON THEIR BRAKES. WHY CAN NOT NHTSA FORCE FORD TO FIX THIS ISSUE WITH A RECALL !? HAVE NOT HAD A ACCIDENT YET, BUT CAME CLOSE. WHERE DO I GO FROM HERE? HOPE SOMETHING CAN BE DONE BEFORE SOMEONE GETS KILLED. THANK YOU PHIL

Electrical System
Filed Jan 11, 2021100,000 milesMA

FOR ALMOST 2 YEARS MY PASSENGER DOOR SAYS OPEN AND LEAVES LIGHT ON KILLING MY BATTERY AND THE DOOR IS CLOSED

Fuel/Propulsion System
Filed Jan 11, 2021ID

FUEL LEAK. THERE ARE RECALLS FOR THE SAME PARTS ON THE 2012 AND 2013 FORD EDGE. JUST WANT TO GET MY EDGE FIXED SO IT DOES NOT CATCH FIRE

Service Brakes
Filed Jan 9, 202160,000 milesMI

BREAKS GO OUT PEDAL GOES TO FLOOR REPLACED BREAK BOOSTER ON RECALL FORD KNOWS ABOUT DEFECTIVE BREAKS SYSTEM AND NEW IN 2011

Service Brakes
Filed Jan 6, 2021136,701 milesCA

HYDRAULIC CONTROL UNIT HAS FAILED CAUSING AN UNSAFE CONDITION.

Service Brakes
Filed Dec 31, 202091,000 milesUT

91K MILES AND MY BRAKE PEDAL GOES TO THE FLOOR. BRAKE PADS ARE 50%, NO LEAKING OR CONTAMINATED BRAKE FLUID. DOES IT IN EVERY DRIVING CONDITION, FORWARD, REVERSE, AND ALL SPEEDS.

Service Brakes
Filed Dec 16, 2020102,000 milesTN

THE 2011 FORD EDGE BRAKES PARTIALLY FAILED. CAR CAN STILL STOP BUT PEDAL GOES TO THE FLOOR. IT SEEMS THERE MAY BE METAL IN THE HYDRAULIC PUMP SYSTEM CAUSED BY IMPROPER INTERNAL DESIGN (NOT PROPERLY LUBRICATING POSSIBLY). THIS IS A SERIOUS CONCERN THAT COULD LEAD TO A FATALITY. TOO MANY ISSUES HEREIN DOCUMENTED, GARAGES SEEM TO KNOW OF THIS ON-GOING PROBLEM AND A SOLUTION MUST BE PROVIDED BY FORD. TIS IS A SERIOUS PUBLIC SAFETY ISSUE..

Service Brakes
Filed Dec 9, 2020106,000 milesCA

BRAKES FAILED. PADDLE WENT COMPLETELY TO THE FLOOR, CITY DRIVING

Engine
Filed Dec 7, 202074,000 milesFL

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP AT A TRAFFIC LIGHT, THE ENGINE REMAINED RUNNING HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE ROLLED INTO A PARKING LOT AND LUNGED FORWARD BEFORE THE CONTACT TURNED OFF THE VEHICLE. THE VEHICLE WAS TOWED TO SARASOTA FORD (707 S. WASHINGTON BLVD, SARASOTA, FL 34236, (888) 349-4989) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE REMAINED UNREPAIRED AT THE DEALER. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 74,000.

Fuel/Propulsion System
Filed Dec 3, 2020115,000 milesTX

UPON FUELING OF VEHICLE A STRONG SMELL OF FUEL IS PRESENT AND AFTER PARKING OVERNIGHT A SIGNIFICANT PUDDLE OF FUEL IS DISCOVERED UNDER THE VEHICLE. THIS IS A SEVER ISSUE WHICH NEEDEDS TO BE RECALLED TO PREVENT A CATASTROPHIC EVENT.

Service Brakes
Filed Nov 23, 2020119,000 milesCT

REPLACED ROTORS, CALIPERS, PADS ON ALL 4 WHEELS AFTER LOSS OF MOST OF THE PEDAL WHILE DRIVING IN CITY TRAFFIC. BRAKES WERE ALSO DUE FOR REPLACEMENT. BLED BRAKE SYSTEM ACCORDING TO OWNERS MANUAL AND STILL NO PEDAL. LIMPED THE CAR TO THE DEALER WHO ADVISED THAT THE MASTER CYLINDER HAD TO BE REPLACED. ALSO NOTED THAT THE BRAKE BOOSTER WOULD BE REPLACED UNDER THAT EXTENDED WARRANTY. THIS APPEARS TO BE A COMMON PROBLEM ON THESE VEHICLES. MOST CERTAINLY A SAFETY ISSUE.

Service Brakes
Filed Nov 19, 2020159,083 milesFL

REPEATED ISSUES WITH REPLACEMENT OF BREAK COMPONENTS RELATED TO THE OVERALL SYSTEM LEADING TO INADEQUATE PERFORMANCE AND REQUIRED REPLACEMENT OF ABS MODULE HCU AND ECU REPLACEMENT AND REPROGRAMMING. THE LACK OF PROPER PERFORMANCE OF THE BREAK COMPUTER MODULES LEADS TO THE INABILITY TO CONTROL THE VEHICLE IF A SUDDEN STOP IS REQUIRED.. THE VEHICLE IS NOT BEING DRIVEN DUE TO SAFETY CONCERNS OF THE INABILITY TO CONTROL THE VEHICLE IF A SUDDEN STOP IS REQUIRED.

Air Bags
Filed Nov 18, 2020GA

THE FRONT PASSENGER DOOR AJAR INDICATOR LIGHT STAYS ON EVEN WHEN THE DOOR IS CLOSED. THIS KEEPS THE INTERIOR LIGHTS ON AND DRAINS THE BATTERY AND THE CAR WILL NOT LOCK. THIS CREATES A SAFETY ISSUE WHEN I HAVE MY GRANDCHILDREN IN THE CAR AND I CANNOT LOCK THE CAR. ALSO, I WORK AROUND CORRECTIONAL FACILITIES AND IT IS REQUIRED THAT WE KEEP OUR CARS LOCKED. THIS PROBLEM IS REALLY STRESSING ME OUT AND I FEEL FORD SHOULD BE RESPONSIBLE FOR THIS ISSUE. ALSO, MY AIR BAG INDICATOR LIGHTS STAY ON CONTINOUSLY WHICH IS ANOTHER SAFETY ISSUE. I'M NOT SURE THE AIRBAGS WOULD DEPLOY IF I WERE IN AN ACCIDENT.

Electrical System
Filed Nov 14, 2020MN

WHEN DRIVING I WOULD HEAR CLUNKING NOISES, WHEN TURNING AND BREAKING. MY AIR BAGS SENSOR IDEALLY OFF, AND I'M EXPERIENCING ELECTRICAL ISSUES.

Service Brakes
Filed Nov 14, 2020156,700 milesNC

2011 EDGE SPORT. COMING TO A STOP SIGN, DOING 22-23MPH, THE BRAKE PEDAL DEPRESSED ABOUT 90% OF THE WAY BEFORE ENGAGING. BRAKES HAD TO BE JAMMED TO THE FLOOR TO STOP THE VEHICLE. WE WOULD HAVE HIT THE OTHER CAR IF THEY HADN'T SWERVED. I WAS POWERLESS TO STOP. DEALER CHECKED THE BOOSTER THAT HAD ALREADY BEEN REPLACED UNDER WARRANTY AND SAID IT WAS THE ABS MODULE AND CONTROL UNIT. I AM SEEING THIS HAPPENING TO A LOT OF EDGE SPORT AND LIMITED OWNERS ESPECIALLY. FORD IS NOT FULLY ACKNOWLEDGING THE FAULTY DESIGN HERE BY ONLY COVERING THE BOOSTER. IT IS INCREDIBLY DANGEROUS AND I CAN ONLY IMAGINE HOW MANY PEOPLE HAVE BEEN HURT OR DIDNT GET TO REPORT THE SUDDEN BRAKE FAILURE AS A RESULT OF DEATH

Service Brakes
Filed Nov 12, 2020125,000 milesNC

VEHICLE IS IN MOTION AND BRAKE PEDAL GOES TO THE FLOOR AND BRAKING IS EXTREMELY REDUCED WHEN STOPPING. TRACTION CONTROL AND ABS LIGHT ARE CONSTANTLY ON. FORD REPLACED THE BRAKE BOOSTER UNDER A CUSTOMER SATISFACTION PROGRAM ABOUT 6 MONTHS AGO FOR PEDAL GOING TO THE FLOOR. THE PEDAL RETURNED TO NORMAL POSITION BUT THE ABS AND TRACTION CONTROL LIGHT CONTINUED TO STAY ON. NOW 6 MONTHS LATER, THE BRAKE PEDAL IS GOING TO THE FLOOR AGAIN AND BEING TOLD IT IS THE HYDRAULIC CONTROL UNIT. THIS ISSUE SHOULD BE A SAFETY RECALL. I KNOW YOU GUYS HAD THE FORD FUSION RECALLED DECEMBER OF 2019 FOR THE SAME ISSUE. PLEASE ADD THE 2011 FORD EDGE TO THE LIST OF RECALLS BECAUSE THIS IS A MAJOR SAFETY ISSUE!

Service Brakes
Filed Nov 11, 202084,000 milesTX

DRIVING THE CAR IN OCTOBER ON A CITY STREET, THE BRAKES WENT ALL THE WAY TO THE FLOOR, AND TOOK MUCH LONGER THAN USUAL TO STOP. WE TOOK THE CAR TO OUR MECHANIC, HE COULD NOT REPRODUCE THE PROBLEM BUT SAID IT MAY BE THE BRAKE BOOSTER. WE HAD IT REPLACED. THE PROBLEM OCCURRED AGAIN AFTER THE REPAIR WHEN DRIVING IN A SCHOOL ZONE AND ATTEMPTING TO STOP AT A STOP SIGN. THE CAR ENDED UP IN THE MIDDLE OF THE ROAD AND THANKFULLY WITH NO ONCOMING TRAFFIC OR CHILDREN AROUND.

Service Brakes
Filed Nov 10, 202094,000 milesVA

WHEN DEPRESSNG THE BRAKE, THE BRAKE WAS SOFT AND WENT TO THE FLOOR. PUMPING THE BRAKES HELPED STOPPED THE CAR. THIS OCCURRED INTERMITTENTLY. THE FORD EDGE HAS APPROXIMATELY 94,000 MILES ON IT. BROUGHT THE CAR IN TO HAVE THE BRAKE ISSUE FIXED AND THE MASTER CYLINDER WAS REPLACED. A WEEK LATER THE SAME ISSUE OF A SOFT BRAKE PEDAL OCCURRED WHILE DRIVING. BROUGHT THE CAR BACK INTO THE SHOP AND THEY BELIEVE IT MAY BE THE HCU, WE HAVE BEEN TOLD THAT THE PART IS ON BACK ORDER. WE HAVE TO WAIT A MONTH FOR THE PART TO COME IN TO SEE IF THIS WILL RESOLVE THE PROBLEM. THE CAR IS NOW NOT BEING DRIVEN.

Service Brakes
Filed Nov 6, 2020120,000 milesIN

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHEN PRESSING THE BRAKE PEDAL, IT WOULD TRAVEL TO THE FLOORBOARD CAUSING DIFFICULTIES WITH BRINGING THE VEHICLE TO A STOP. THE FAILURE WOULD OCCUR INTERMITTENTLY. THE CONTACT, A CERTIFIED MECHANIC, STATED THAT THE VEHICLE'S AC VALVES WOULD NEED TO BE RELEASED AND THE HYDRAULIC UNIT DOC TREE FLUID WAS CORRODING THE VALVE. THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED, HOWEVER, THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. *DT*DT CONSUMER STATED AN ABS SERVICE BLEED PROCEDURE AT TIMES CORRECTED THE PROBLEM TEMPORARILY.*JB

Service Brakes
Filed Nov 4, 202040 milesNY

SINCE I PURCHASE 2011 FORD EDGE FROM MY DEALER IN BABYLON NY . I HAVE ISSUES WITH ELECTRICAL, LOSS OF POWER DURING WINTER, AND THE WORSE HAS BEEN THE BRAKES, MASTER CYLINDER TO BRAKES KEEP FAILING AND I NEVER NO EVEN I CHANGE MY BRAKES WHEN THEY CAN FAIL . I AM SCARED OF DRIVING THIS UNSAFE VEHICLE. MY DEALER DOES NOT RESPOND TO MY VEHICLE.

Service Brakes
Filed Oct 23, 2020MI

BRAKES RANDOMLY DO NOT WORK. WILL PLACE PRESSURE BUT BRAKE GOES TO THE FLOOR. HAS BEEN AT REPAIR SHOP 4 TIMES THIS YEAR. 2 TIMES LAST YEAR. NOT ABLE TO FIGURE OUT WHY PROBLEM OCCURS. WILL PROVIDE INVOICES IF REQUIRED.

Structure › Body
Filed Oct 21, 2020TN

I (SKYLA BURKS) TOOK MY FORD EDGE TO THE DEALERSHIP TO HAVE MY RECALLS REPAIRED! MY BRAKE BOOSTER BEING THE MAIN ONE I'M CONCERNED WITH BECAUSE THAT'S THE BIGGEST SAFETY PROBLEM! THE DEALERSHIP TOLD ME BECAUSE MY CAR WAS OVER A CERTAIN AMOUNT OF MILES THAT THE RECALL EXPIRED! HOW CAN THE BRAKE BOOSTER RECALL EVER EXPIRE? ESPECIALLY WHEN THAT'S THE MEANS OF BEING ABLE TO STOP! MY BRAKES ARE SO BAD THAT I DON'T LIKE PUTTING MY CHILDREN IN THE CAR! I DON'T FEEL SAFE AT ALL DRIVING IT & THEY TELL ME THEY CAN'T REPAIR DUE TO THE MILEAGE! WELL THE MILEAGE DON'T HAVE ANYTHING TO WITH MY BRAKES GOING OUT & CAUSING ME TO WRECK & GET INJURED OR WORSE! THIS IS A HUGE SAFETY PROBLEM FOR NOT JUST MYSELF! SO HOW CAN I GET THIS FIXED?

Unknown or Other
Filed Oct 18, 202093,850 milesNH

3 TIMES MY 2011 FORD EDGE HAS LOST POWER & GONE INTO 'LIMP MODE' WHILE DRIVING. I'VE HAD TO COAST TO SIDE OF THE ROAD. WRENCH LIGHT, NO AWD, NO TRACTION, LOW ENGINE OIL LIGHTS HAVE ALL COME ON. ONCE THE CAR WOULDN'T RESTART SO I HAD IT TOWED. LAST TIME I DROVE IT TO DEALERSHIP FOR THEM TO TELL ME THERE ARE NO CODES SO THEY DON'T KNOW WHAT THE PROBLEM IS. OBVIOUSLY THIS IS A VERY DANGEROUS SITUATION AS I'M TRAVELING 60 +MILES AN HOUR WHEN MY CAR BASICALLY LOSES POWER AS I'M TRYING TO GET TO A SAFE LOCATION. INVESTIGATING THIS PROBLEM IT'S A KNOWN THROTTLE BODY ISSUE & THERE IS A CUSTOMER SATISFACTION PROGRAM 16B23 FOR 2011 FORD EDGE W 3.5L ENGINE & FROM OAKVILLE PLANT WHICH FITS MY CAR BUT MY VIN IS NOT INCLUDED BECAUSE YEAR IT WAS MADE. I CALLED FORD CUSTOMER SERVICE & THEY WERE GOING TO REACH OUT TO DEALERSHIP & THEN GET BACK TO ME. THAT NEVER HAPPENED. THIS IS VERY DISHEARTENING THAT FORD DOESN'T SEE THIS AS A LIFE THREATENING SITUATION & PUT INTO EFFECT A RECALL.

Service Brakes
Filed Oct 15, 202086,000 milesID

OVER THE PAST MONTH, THE BRAKE PEDAL SUDDENLY GOES TO THE FLOOR AFTER ABS ACTIVATION FROM A SUDDEN STOP OR WHEEL SPIN EVENT, LEAVING LITTLE TO NO STOPPING POWER. WHEN THE VEHICLE IS TURNED OFF AND THEN POWER IS RESTORED, THE BRAKES RETURN TO NORMAL OPERATION UNTIL THE NEXT EVENT. THE VEHICLE IS A 2011 FORD EDGE LIMITED THAT HAS BEEN DRIVEN 87K MILES. AFTER EXTENSIVE RESEARCH, IT APPEARS THAT FORD IS AWARE OF FAILURES IN THE ABS CONTROL UNIT (AKA HCU) AND HAS EVEN OFFERED EXTENDED WARRANTY SERVICE FOR MANY VEHICLES WITH THIS PROBLEM. HOWEVER, MANY OTHER VEHICLES, LIKE OURS, ARE SOMEHOW NOT COVERED FOR THE VERY SAME FAILING PARTS.

Unknown or Other
Filed Oct 12, 202043,300 milesFL

WHILE DRIVING FOR AWHILE, VEHICLE LOST POWER AND WENT LIMP WITH NO ACCELERATION WHILE IN THE MIDDLE OF A LARGE ROTARY WITH NO PLACE TO PULL OVER. THE TOOL WRENCH WARNING LIGHT CAME ON THE DISPLAY. THE STEERING AND BRAKING WERE STILL OPERABLE, BUT WITHOUT POWER, VEHICLE WAS UNABLE TO MOVE OUT OF TRAFFIC. TURNED OFF VEHICLE AND WAS ABLE TO DRIVE NORMALLY. THIS HAPPENED AGAIN THE NEXT DAY, ALSO ON BUSY ROAD. TOOK TO DEALER AND WAS TOLD I NEEDED TO COME IN WHEN IT WAS HAPPENING, WHICH IS IMPOSSIBLE SINCE THERE IS NO ACCELERATION TO DRIVE. VEHICLE HAS 43,000 MILES.

Service Brakes
Filed Oct 7, 2020110,000 milesMN

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE BRAKE BOOSTER WAS REPLACED HOWEVER, THE CONTACT HAD TO PUMP THE BRAKE PEDAL TO THE FLOORBOARD TO STOP THE VEHICLE. THE DEALER INVER GROVE FORD LINCOLN (4725 S ROBERT TRL, INVER GROVE HEIGHTS, MN 55077, (651) 554-7096) CONFIRMED THE FAILURE OF THE BRAKE BOOSTER AND PROVIDE THE CONTACT WAS A COST FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO THE NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS 110,000.

Electrical System
Filed Oct 4, 2020100,642 milesTX

DOOR AJAR SENSOR DOES NOT WORK PROPERLY AND ALARM WILL SOUND IF YOU LOCK DOORS.

Power Train
Filed Oct 2, 202035 milesCA

EXITING OFF THE FREEWAY AND CAR LOST POWER WENT INTO LIMP MODE AND WRENCH ICON CAME ON

Back Over Prevention › Sensing System › Camera
Filed Oct 2, 2020OK

BACKUP CAMERA VIEW IS UPSIDE DOWN, WHEN BACKING, CAUSING DISTORTION

Service Brakes
Filed Sep 22, 2020167,766 milesGA

WHEN BRAKES ARE APPLIED YOU CAN HEAR A HISSING NOISE. AT A FULL STOP THE CAR WILL SLOWING MOVE FORWARD, ALSO WHEN BRAKING IT IS SPONGY. BRAKE FEEDBACK CYCLES FROM HARD TO SOFT.

Service Brakes
Filed Sep 17, 2020108,000 milesOH

CITY STREETS - WHEN PRESSING DOWN ON BRAKES CAR DOES NOT FULLY STOP AT TIMES STILL ROLLS. MOST TIMES MUST PRESS ALL THE WAY TO GET IT TO STOP. MAKES CAT SCREECHING NOISE WHEN BRAKING. FIRESTONE CHECKED BRAKES ON 9/16/20 STATING NOTHING WAS WRONG. TAKING BACK VEHICLE 9/18/20 FOR FURTHER CHECKING. I SAW NUMEROUS COMPLAINTS ON THIS 2011 EDGE WHY NO RECALLS? MY VEHICLE IS REGULARLY SERVICED FOR ANY NECESSARY SERVICES NEEDED AT REGULAR INTERVALS.

Service Brakes
Filed Aug 31, 202067,285 milesNY

WHEN DRIVING THE VEHICLE AND I STEP ON THE BRAKE PEDAL TO STOP THE PEDAL WILL GO DOWN TO THE FLOOR. THE CAR HAS NEW BRAKES BUT THE BRAKES ARE SPONGY. IT IS DANGEROUS BECAUSE IT IS UNPREDICTABLE TO STOP. IT DOES THE SAME SAME THING WHEN THE CAR IS NOT IN MOTION.

Electrical System
Filed Aug 26, 2020102,000 milesID

2011 FORD EDGE 102K MILES. FRONT DRIVER DOOR LIGHT AJAR, THE DOOR INDICATING ITS AJAR KEEPS THE LIGHTS IN THE VEHICLE ILLUMINATED, THIS IN TURNED DRAINED THE BATTERY. VERY HARD TO TELL THE LIGHTS INSIDE ARE ON DURING DAYLIGHT HOURS. UNFORTUNATELY THIS SITUATION LEFT MY WIFE AND KIDS STRANDED. LOOKED UP SOLUTIONS FOR THIS WHEN I RAN ACROSS THE RECALL 19N09 FOR THIS SITUATION. TOOK IT TO THE LOCAL DEALERSHIP WHERE IT WAS DIAGNOSED AS THE THE ISSUE. THEY NOTED THIS WAS A VERY COMMON ISSUE WITH THESE CARS. UNFORTUNATELY TODAY'S DATE (8/26/20) WAS 26 DAYS PAST THE RECALL EXPIRATION DATE OF 7/31/20. THE DEALERSHIP ADVISED ME THEY COULDN'T FIX THE ISSUE UNDER THE RECALL DUE TO THE EXPIRATION AND THE REPAIR WOULD COST $471. I CALLED FORD DIRECTLY WHERE THEY POLITELY TOLD ME I MISSED THE DATE AND THEREFORE I WAS ON MY OWN. I'M VERY DISAPPOINTED IN FORD'S DECISION TO NOT STAND BEHIND THE RECALL AND TAKE CARE OF THE KNOWN ISSUE WITH THE EDGE AFTER BEING ONLY 26 DAYS AFTER A RECALL EXPIRED. I ASKED FORD IF THEY HAD NOTIFIED ME OF THIS ISSUE WITH THE VEHICLE PRIOR TO THE RECALL EXPIRING, THEY SAID THEY SENT ME A NOTICE IN JANUARY, I ASKED THEM TO CONFIRM THE ADDRESS THAT NOTICE WAS SENT TO AND THEY INTIMATELY ASKED ME TO VERIFY MY ADDRESS TO THEM. RED FLAG.... I GOT THE FEELING THEY DID NOT SEND OUT ANY NOTICE ON THIS RECALL AND THEY COULD NOT CONFIRM WHERE THEY SENT THE NOTICE TO. FORD ADVISED ME TO PAY UP, GET IT FIXED BUT KEEP THE RECEIPT IN CASE THE RECALL OPENS BACK UP THEY WOULD REI

Service Brakes
Filed Aug 18, 202090,035 milesSC

THE BRAKE PEDAL WENT TO THE FLOOR WHEN TRYING TO STOP WHILE DRIVING ON THE HYWAY , I CHECKED THE FLUID IT WAS FULL, TOOK IT TO DEALER TO HAVE IT CHECKED THEY SAID IT NEEDED A HYDRAULIC CONTROL UNIT AND ELECTRONIC MODULE THAT IS MORE THAN $1,100 BUT I DID SOME RESEARCH AND THIS IS A COMMON PROBLEM WITH THIS FORD EDGE.

Back Over Prevention › Sensing System › Camera
Filed Aug 18, 2020124,000 milesTX

THE SYNC SYSTEM QUIT WORKING. THERE IS A BLACK SCREEN AND I AM UNABLE TO USE THE BACKUP CAMERA OR SEE THE TEMPERATURE CONTROLS FOR THE VEHICLE. IT HAS BEEN THIS WAY FOR ABOUT A MONTH. ON MY FORD APP IT SHOWS 2 THINGS THAT NEED TO BE FIXED. I CALLED THE DEALERSHIP AND THEY SAID I HAVE TO PAY $173 FOR THEM TO LOOK AT IT AND THEY SHOW NO RECALLS.

Fuel System, Gasoline
Filed Aug 14, 202086,000 milesTX

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED UPON ENTERING HIS VEHICLE, HE SMELLED AN ABNORMAL ODOR OF GASOLINE AFTER REFUELING. THE CONTACT STATED THAT HE WENT INTO HIS GARAGE AND SAW A PUDDLE OF GASOLINE ON THE FLOOR. THE CONTACT CONTACTED AN INDEPENDENT MECHANIC WHO ADVISED HIM TO REFILL THE FUEL TANK TO DETERMINE WHERE THE LEAK WAS COMING FROM. THE MECHANIC PERFORMED A DIAGNOSTIC TEST AND THE RESULT WAS A LEAKING SEAL BY THE ROLLOVER VALVE SENSOR. THE MANUFACTURER WAS NOTIFIED, AND INFORMED THE CONTACT TO FILE A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000.

Unknown or Other
Filed Aug 7, 202043,200 milesMI

WHILE DRIVING ON THE EXPRESS WAY, AN ORANGE WRENCH LIGHT APPEARED, AND THE CAR LOST POWER. VERY DANGEROUS. I WAS BARELY ABLE TO SAFELY PULL OVER AND CUT THE CAR OFF.

Service Brakes
Filed Aug 6, 20202 milesIN

THE BREAKS ARE ROCK HARD WHEN YOU FIRST HIT THE BREAK. THE CAR SLOWLY TRYS TO STOP BUT YOU CAN FEEL BRAKES NOT FULLY ENGAGE. SO YOU HAVE TO PRESS HARDER AND THEN THE BRAKES WILL ENGAGE AND IT'S AN ABRUPT STOP. SOMETIMES DOESN'T THINK IT WILL STOP. IT IS VERY SHOCKING WHEN FIRST HITTING BREAKS BECAUSE DON'T KNOW IF IT WILL BRAKE ALL THE WAY.

Service Brakes
Filed Aug 4, 2020114,000 milesTX

MY VEHICLE'S BRAKES WENT ALL THE WAY TO THE FLOORBOARD BEFORE COMING TO A STOP. THE PRESSURE IN THE BRAKES WOULD LEAVE IMMEDIATELY SO I TOOK IT TO MY MECHANIC AND THEY REPLACED THE MASTER CYLINDER. TWO MONTHS LATER, THE SAME THING HAPPENED AGAIN WHERE ALL THE PRESSURE OF THE BRAKES ARE GONE AND THE BRAKES BARELY STOP THE CAR SO I TOOK IT AGAIN TO THE MECHANIC AND THEY REPLACED THE MASTER CYLINDER AND STILL THE BRAKE PRESSURE WON'T HOLD SO THEY SAID IT MIGHT HAVE TO DO WITH THE ABS SYSTEM. THEY WERE SURPRISED THAT THERE IS NO RECALL ON THE BRAKE SYSTEM BECAUSE IT SEEMS LIKE SO MANY OTHER PEOPLE ARE DEALING WITH THE FAULTY SYSTEM THAT KEEPS BREAKING THE MASTER CYLINDER. THE ABS SYSTEM IS VERY EXPENSIVE TO FIX TOO. I DON'T FEEL SAFE IN MY CAR ANYMORE, THE BRAKES CAN GIVE OUT ANYTIME WHILE I'M DRIVING AND FORD COULD CARE LESS.

Structure › Body
Filed Jul 19, 2020145,000 milesMO

FRONT PASSENGER DOOR LATCH/SENSOR MALFUNCTION. DOOR AJAR LIGHT STAYS ON EVEN THOUGH THE DOOR IS CLOSED. THE DOORS DON'T LOCK AND THE DOME LIGHT STAYS ON BECAUSE THE CAR THINKS THE DOOR IS OPEN. THIS IS A HUGE SAFETY CONCERN BECAUSE I HAVE A SMALL SON AND WE CAN'T LOCK THE DOORS WHILE HE'S IN THE VEHICLE.

Engine
Filed Jul 17, 2020166,000 milesVA

THE TEMPERATURE GAUGE SUDDENLY WENT FROM NORMAL TO HIGH. I NOTICED IT AND WAS ABLE TO IMMEDIATELY TURN THE CAR OFF. NO ALARMS OR ALERTS WENT OFF ON THE CAR AT ALL. WHEN WE LOOKED UNDER THE HOOD OF THE CAR WE NOTICED THAT THE ANTIFREEZE WAS LEAKING. MY HUSBAND ADDED MORE TO IT AND WE LEFT THE CAR THERE UNTIL WE COULD FIGURE OUT WHICH MECHANIC WOULD BE ABLE TO REPAIR THE WATER PUMP. THE LOCAL MECHANICS WE SPOKE TO WERE NOT COMFORTABLE DOING THIS REPAIR DUE TO THE AMOUNT OF LABOR REQUIRED FOR THIS VEHICLE. WE HAD THE FORD EDGE TOWED TO THE FORD DEALERSHIP. THE WATER PUMP ENDED UP LEAKING INTO THE ENGINE WHICH THE DEALERSHIP SAID WAS CATASTROPHIC. IF I HAD BEEN ON THE ROAD, INSTEAD OF IN THE PARKING LOT, IT COULD HAVE SEIZED THE ENGINE. IT HAPPENED INSTANTANEOUSLY AND WITHOUT ANY WARNINGS OR ALARMS. THE FORD TECHNICIANS SAID IT MAY HAVE BEEN LEAKING INTO THE ENGINE FOR SEVERAL DAYS WITHOUT WARNING. THIS IS A SERIOUS AND DANGEROUS ISSUE AS WELL AS A COSTLY ONE. A WATER PUMP SHOULD BE A SIMPLE REPAIR OR PROBLEM, HOWEVER THE WAY THAT IT HAPPENED CAUSED ENGINE FAILURE. IT NOW REQUIRES AN ENTIRE ENGINE REPLACEMENT. THE CAR NO LONGER FUNCTIONS OR OPERATES IN ANY CAPACITY. I WAS STATIONARY IN A PARKING LOT SO I WAS FORTUNATE. I HAD JUST PULLED INTO THE PARKING SPACE AND WAS THERE ABOUT ONE MINUTE - LITERALLY. THE REPAIR FEES FOR THE WATER PUMP WERE PRICED AT $3,000. THE REPAIR FEES FOR THE USED ENGINE REPLACEMENT ARE $4,000-5,000. THIS IS A POOR VEHICLE DESIGN AND A SAFETY CONCERN FOR F

Service Brakes
Filed Jul 16, 2020141,350 milesGA

BREAKS ARE REALLY SPONGY ABOUT 2TO3 IN OF PLAY BEFORE BRAKE ENGAGES

Back Over Prevention › Sensing System › Camera
Filed Jul 16, 202026,000 milesPA

ALL DOOR SENSORS NEEDED REPLACING. THE FRONT INTERFACE DISPLAY MODULE NEEDED TO BE REPLACED BECAUSE THE HAZARD LIGHTS CAME ON FOR NO REASONS AND COULDN'T BE TURNED OFF. REAR VIEW CAMERA DOESN'T WORK. FRONT HOOD NEEDS PAINTING FROM POOR CLEAR COAT. IT TOOK ONE MONTH FOR FORD TO GET THE FIDM. NUMEROUS RECALLS BUT FORD SAID THEY DON'T APPLY TO THE FORD EDGE. AS A FAMILY WE HAVE A FORD EDGE, F-150 LARIAT, ESCAPE,EXPLORER AND A F-250. THIS IS CURRENT AND NOT INCLUDING ALL THE OTHER VEHICLES WE HAD FROM FORD.

Service Brakes
Filed Jul 14, 2020IL

BRAKES ARE SO HARD, THE CAR DOES NOT BRAKE EASILY. IT MAKES A SOUND LIKE A WIND IS BLOWING. I TOOK IT TO THE FORD DEALER AND THEY SAID THE PROBLEM PROBABLY IS THE BRAKE BOOSTER. BUT AFTER THEY DO AN INSPECTION THEY FIND OUT THE PROBLEM IS THE MASTER CYLINDER AND HCU. SO THEY SAID THE COST IS AROUND $1,300 THIS IS TO EXPENSIVE THIS MUST BE A RECALL.. I SAW MANY CASES WITH THIS SAME PROBLEM.. ALSO FORD CHARGE $149 FOR INSPECTION..

Service Brakes
Filed Jul 12, 2020105,000 milesTX

THE BRAKES HAVE BECOME 'SPONGY' AS THE SERVICE MECHANIC CALLS IT. WHEN I PUSH THE BRAKES, THEY GO ALL THE WAY TO THE FLOOR BEFORE STOPPING THE VEHICLE. IT TAKES MUCH LONGER TO STOP EVEN IF YOU ARE GOING SLOW.

Service Brakes
Filed Jul 8, 2020110,000 milesCA

THE PROBLEM STARTED WITH AN OCCASIONALLY STIFF BRAKE PEDAL. THIS WAS IN FEBRUARY 2015 WITH 59,554 MILES ON THE CAR. THE FORD DEALERSHIP REPLACED THE BRAKE BOOSTER UNDER CUSTOMER SATISFACTION PROGRAM 13N02. THEN IN MAY 2016 WITH 74,029 MILES ON THE CAR THE PROBLEM RETURNED EVEN WORSE. THIS TIME THE PEDAL WOULD NOT ONLY BE STIFF AT START UP BUT WOULD ALSO BECOME STIFF WHILE DRIVING AND WAS ACCOMPANIED BY A HIGH PITCHED RINGING NOISE. THE DEALERSHIP REPLACED THE BRAKE BOOSTER AGAIN BUT THIS TIME THE COST WAS PLACED ON ME. NOW HERE WE ARE IN JULY 2020 WITH APPROXIMATELY 110,000 MILES ON THE VEHICLE THE STIFF PEDAL PROBLEM HAS BEEN COMING UP AGAIN AND HAS PROGRESSED TO THE BRAKE PEDAL GOING TO THE FLOOR WHILE DRIVING WITH GREATLY REDUCED BRAKING POWER. THE FORD DEALERSHIP AGAIN SAYS THAT THE BRAKE BOOSTER IS PART OF THE PROBLEM, ALONG WITH THE MASTER CYLINDER. THE DEALER & FORD MOTOR CO. BOTH STATE THAT THE COST OF REPLACING THEIR FAULTY PARTS IS MY RESPONSIBILITY. FORD OBVIOUSLY HAS NOT FIXED THE PROBLEM WITH THEIR BRAKE BOOSTERS

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Ford Edge → · Every Edge year → · How the figures are calculated →