Page 30 of 37 · complaints 1,451–1,500 of 1,803

2011 Ford Edge complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Structure › Body
Filed Oct 21, 201470,000 milesWI

THE DOOR SENSOR ERRONEOUSLY INDICATES DOOR AJAR. THIS PREVENTS THE DOOR LOCKS FROM ACTUATING AND ALLOWS CHILDREN TO ACCIDENTALLY OPEN DOOR WHEN MOVING. ALSO THE DOME LIGHTS STAY ON AT HOURS OF DARKNESS, IMPEDING VISIBILITY. *TR

Power Train
Filed Oct 20, 201437,000 milesPA

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE WRENCH WARNING LIGHT AND THE AWD OFF WARNING MESASGE ILLUMINATED AS THE VEHICLE DECELERATED INDEPENDENTLY. THE CONTACT MENTIONED THAT SHORTLY AFTER THE VEHICLE STALLED. AFTER RESTARTING THE ENGINE THE VEHICLE OPERATED AS NORMAL. THE CONTACT INDICATED THAT THE FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 37,000. PAM UPDATED 12/30/14*LJ THE CONSUMER STATED SINCE REPORTING THE FAILURE THE VEHICLE WAS REPAIRED. IT WAS FOUND THAT THE THROTTLE BODY WAS THE CAUSE OF THE FAILURE. UPDATED 9/25/15 *JS

Engine and Engine CoolingCrash
Filed Oct 19, 201440,623 milesCA

WHILE DRIVING ON THE 56 FREEWAY WITH ONLY LESS THAN A ONE MINUTE WARNING OF A ORANGE COLOR WRENCH ON THE LEFT SIDE OF THE WHEEL WHICH WENT ON. I LOST ALL POWER TO MY 2011 FORD EDGE INCLUDING BRAKE, ACCELERATOR YOU NAME IT NO POWER WHAT SO EVER. I WAS SO LUCKY I WAS ABLE TO MAKE IT TO THE SHOULDER VERY SCARY. I HAVE OWNED MANY CARS, BUT NEVER EXPERIENCES SOMETHING SO SCARY. THIS IS THE SECOND TIME THIS HAS HAPPENED THE FIRST TIME WAS ON 10/6/2014. BOTH TIMES I TOOK IT TO MY LOCAL FORD DEALERSHIP LOCATION THE FIRST TIME THEY HAD MY CAR FOR 2 FULL DAYS AND WERE UNABLE TO DETERMINE THE PROBLEM. THE SECOND TIME I PICKED UP MY CAR AFTER 1 FULL DAY AND I WAS INSTRUCTED THAT THEY CONTACTED FORDS MAIN OFFICE REGARDING THIS MATTER. I WAS TOLD ON THE PHONE BY STAFF THAT I CAN COME AND PICK UP MY CAR, BUT I WILL NEED TO HAVE A COMPUTER ATTACHED TO IT. I SAID WHILE WHY CANT YOU JUST KEEP THE VEHICLE UNTIL YOU FIND THE PROBLEM AND GIVE ME A RENT A CAR. "MY LOCAL DEALERSHIP SAID ABSOLUTELY NOT". I PICKED IT UP AT 420PM ON 10/17/14 THEY GAVE ME NO PAPERWORK LIKE THEY DID WHEN I DROPPED IT OFF, BUT GAVE ME INSTRUCTIONS ON HOW TO USE THIS COMPUTER THING THEY INSTALLED IN MY CAR. WITH THE FOLLOWING INSTRUCTIONS I WAS TO HIT THE RED BUTTON WHEN MY CAR RUNS FUNNY, OR LOOSES POWER. I CAN ONLY PRESS IT 4 TIMES NO MORE THAN 4 TIMES. I TOLD THE STAFF MEMBER AT THE LOCAL DEALERSHIP THAT INSTRUCTED ME THAT I AM SCARED. EVENTHOUGH, MY LOCAL FORD DEALERSHIP KNOWS THAT I AM SCARED THEY STILL RELEASED THE

Power Train
Filed Oct 19, 201440,271 milesCA

WHILE DRIVING IN POWAY AT 45 MPH WITH ONLY LESS THAN A ONE MINUTE WARNING OF AN ORANGE COLOR WRENCH LIGHT SHOWING UP. MY FORD EDGE LOST ALL POWER 100% INCLUDING BRAKES, ACCELERATOR YOU NAME IT THE POWER WAS LOST. SO I THEN TOOK IT TO THE DEALERSHIP ON 10/7/2014 AFTER THEY HAD IT FOR 2 FULL DAYS. THEY SAID WE CANNOT DETERMINE WHAT IT WAS THE SERVICE MAN EVEN STATED THAT THEY ATTACHED IT TO DIAGNOSTIC COMPUTER AND WERE UNABLE TO DETERMINE WHAT WAS WRONG. THEN GAVE ME PAPERWORK AND TOLD ME IF IT HAPPENS AGAIN TO BRING IT BACK AND SURE ENOUGH IT DID ON 10/15/14 WHILE I WAS ON THE 52 FREEWAY THE SAME THING. PLEASE HELP ME AND MY FAMILY HAVE FORD ADDRESS THIS PROBLEM THIS CAR IS UNSAFE FOR MY FAMILY AS WELL AS OTHERS ON THE ROAD THERE IS NO TELLING WHEN ALL POWER IS GOING TO BE LAST 100%. *TR

Fuel/Propulsion System
Filed Oct 18, 201463,000 milesFL

WHILE DRIVING THROUGH AN INTERSECTION, VEHICLES STALLED. "AWD FAIL" LIGHT EXHIBITED. TURNED OFF IGNITION AND RESTARTED. SECOND EVENT, SAME CIRCUMSTANCES, AGAIN HAD TO COAST TO SIDE OF INTERSECTION TO RESTART. SAME INDICATIONS. TOOK TO DEALERSHIP AND DIAGNOSED AS THROTTLE BODY FAILURE. HAD TO BE REPLACED. CONCERNS: (1) SAFETY (2) THROTTLE BODY SHOULD NOT BE FAILING WITH THIS FEW MILES (3) FORD FORUM INDICATES THAT THIS IS A RECURRING ISSUE WITH OTHER FORD EDGE VEHICLES. BUT THERE HAS BEEN NO RECALL OR EXTENDED WARRANTY. *TR

Electrical System
Filed Oct 15, 201442,103 milesUT

DOOR AJAR SWITCH WENT OUT ON FRONT DRIVER DOOR LAST YEAR WAS UNDER ELECTRICAL WARRANTY BUT NOW THE REAR LEFT DOOR HAS DONE THE SAME THING. *TR

Electrical System
Filed Oct 14, 201463,000 milesVA

THIS IS THE FOURTH OCCURRENCE OF THIS SITUATION. THE FIRST THREE TIMES, I HAVE TAKEN IT TO THE DEALER AND THEIR RESPONSE IS THAT THEY CANNOT REPLICATE THE PROBLEM. THE PROBLEM IS THE VEHICLE WILL SHUT OFF WHILE IN MOTION. IT DOES NOT MATTER THE SPEED, THE WEATHER CONDITIONS, THE AMOUNT OF GAS, THE WEIGHT OF THE KEYS IN THE IGNITION. I HAVE TRIED EVERYTHING TO ENSURE THE ISSUE WILL NOT HAPPEN, YET, IT CONTINUES. THE CAR SHUTS OFF, POWER STEERING IS UNAVAILABLE, THE COMPUTER SYSTEM GOES BLANK, THE TOOL LIGHT COMES ON THE LEFT SIDE OF MY DASH, AND THE VEHICLE BEGINS TO SPUTTER. LUCKILY, ALL FOUR TIMES I HAVE BEEN ABLE TO GET OVER AND SHUT THE CAR OFF. I THEN RESTART AND DRIVE TO THE DEALER. THIS IS EXTREMELY DANGEROUS AND COULD POTENTIALLY BE FATAL, DEPENDING ON THE SURROUNDINGS. I HAVE BEEN TO THREE DIFFERENT DEALERSHIPS AND NO ONE WILL HELP ME. THE FORD CORPORATE OFFICES HAVE BEEN UNHELPFUL, SUGGESTING THAT THE NEXT TIME THIS HAPPENS, I SHOULD CALL A TOW TRUCK. I SHOULD NOT HAVE TO WAIT FOR THE NEXT TIME IN A DANGEROUS SITUATION LIKE THIS. *TR

Power Train
Filed Oct 13, 201474,500 milesVT

MY EDGE DRIVING ALONG ABOUT 35MPH AND WARNING LITE CAME ON AWD OFF W/A WRENCH LITE, QUICK JERK THEN UNABLE TO ACCELERATE. WAS ABLE TO GET TO SIDE OF ROAD @ 1MPH ENGINE WAS SHAKING CAR STALLED. SAT FOR ABOUT 15/20MIN STARTED RIGHT UP.. BUT KNOW ALSO HAVE A VERY LOUD HUMMING NOISE. *TR

Power Train
Filed Oct 13, 201445,900 milesVA

I WAS DRIVING MY VEHICLE UP A SLIGHT GRADE AT 40MPH APPROXIMATELY 5PM ON A THURSDAY. ALL OF A SUDDEN, THE POWER TO THE ENGINE ABRUPTLY CAME TO A SIGNIFICANT DROP IN SPEED. ALL THE WAY DOWN TO 1MPH. I PRESSED ON THE ACCELERATOR, AND THE ENGINE HAD NO RESPONSE. THE CAR KEPT MOVING FORWARD, BUT ONLY THE MAX SPEED OF 1MPH. THE ENGINE WAS RUNNING/SOUNDING ROUGH AND WAS SLIGHTLY SHAKY. MY VEHICLE APPEARED TO BE RUNNING NORMALLY ALL DAY AND THERE WERE NO PRIOR WARNINGS INDICATING THE CAR NEEDED TO BE TAKEN TO THE DEALER. AS SOON AS THE VEHICLE ABRUPTLY LOST ALL THAT POWER, THE LITTLE YELLOW WRENCH SYMBOL (INDICATING POWERTRAIN/AWD ISSUES) APPEARED AND THE WORDS NO AWD. I HAVE NEVER EXPERIENCED THIS BEFORE. THIS IS A HUGE SAFETY CONCERN AND I WAS EXTREMELY LUCKY (AS WELL AS MY TWO PASSENGERS) THAT THIS DID NOT OCCUR ON A MAJOR HIGHWAY OR THERE WAS MANY CARS RIGHT BEHIND ME. THIS VERY WELL COULD HAVE RESULTED IN A MAJOR CRASH!!! ESPECIALLY IF I WAS GOING 65MPH ON OUR MAJOR HIGHWAYS WITH HEAVING TRAFFIC. THANKFULLY, I WAS LESS THAN .5 MILES FROM HOME AND MANAGED TO GET HOME WITHOUT INCIDENT. I PARKED MY VEHICLE IN FRONT OF THE HOUSE. I TURNED OFF THE ENGINE AND WAITED A MINUTE AND RESTARTED IT. THE ENGINE SEEMED TO RUN HEAVY AT FIRST, THEN IDLED DOWN. I PUT IT IN DRIVE AND IT MOVED FORWARD AND I DROVE IT ABOUT 1-2 FEET AND PUT IT IN REVERSE. IT SEEMED TO BE FINE. I HAVE NOT DROVE IT SINCE, NOR WILL I UNTIL THE MATTER IS RESOLVED. I AM HAVING IT TOWED TO THE FORD DEALERSHIP. I AM NOT GO

Electrical System
Filed Oct 13, 201445,000 milesFL

DRIVER DOOR AJAR LIGHT REMAINS ON EVEN AFTER DOOR HAS BEEN CLOSED NUMEROUS TIMES. *TR

Power Train
Filed Oct 12, 201455,213 milesNC

WHILE DRIVING DOWN A BUSY 4 LANE ROAD IN WILMINGTON NC, THE SERVICE POWERTRAIN ENGINE LIGHT CAME ONE. AT THAT POINT, THERE WAS NO LONGER ANY POWER TO THE WHEELS OF THE VEHICLE. THE ONLY THING THAT COULD BE DONE WAS TO STEER TO THE MEDIAN AND SHUT DOWN THE CAR. THIS CREATED A VERY DANGEROUS CONDITION IN WHICH THE DRIVER WAS UNABLE TO ACTIVELY CONTINUE SAFELY TO THE SIDE OF THE ROAD. WHEN THE CAR WAS RESTARTED, THE ERROR WAS CLEARED. NO CODE WAS SUBSEQUENTLY AVAILABLE TO BE PULLED. AT A LATER POINT, THE CODE WAS PULLED WHILE, ONCE AGAIN IN LIMP MODE ON THE SIDE OF THE ROAD. THE CODE PULLED WAS P2111. THIS ERROR, WHEN ACTIVE, CREATES A VERY DANGEROUS CONDITION AND SHOULD BE ADDRESSED BY FORD. *TR

Vehicle Speed Control
Filed Oct 10, 2014103,405 milesCA

THIS IS THE SECOND TIME I HAVE EXPERIENCED A COMPLETE LOSS OF ACCELERATION. I BROUGHT MY CAR TO LOCAL FORD DEALER ABOUT A MONTH AGO AND THEY INSTALLED A SOFTWARE UPDATE AND SAID THAT SHOULD FIX THE PROBLEM BUT THE PROBLEM OCCURRED AGAIN TODAY. LUCKILY BOTH TIMES I WAS IN A PLACE WHERE I WAS ABLE TO PULL OFF THE ROAD. THESE ARE THE SYMPTOMS: 1. SUDDEN AND COMPLETE LOSS OF ACCELERATION WHILE TRAVELING AT SPEED 2. WRENCH ICON SHOWED UP ON THE DASHBOARD DISPLAY 3. COASTED TO STOP AND APPLIED BRAKE (CAR BEGAN TO SHAKE) 4. SHIFTED TO PARK AND SHUT CAR OFF 4. RESTARTED CAR AND EVERYTHING BACK TO NORMAL. THE PROBLEM IS THAT FORD STATES THEY CANNOT REPLICATE IT AND ONCE THE CAR HAS BEEN RESTARTED THE WRENCH ICON AND PROBLEM GO AWAY. THEY SAY THAT ONCE THE WRENCH ICON GOES AWAY THE COMPUTER DOESN'T STORE THE ERROR CODE AND THEREFORE WILL NOT SHOW THEM THE PROBLEM. THEY TELL YOU TO DRIVE THE CAR TO THE DEALER WHILE THE WRENCH ICON IS STILL ON THE DASHBOARD BUT THAT WOULD BE IMPOSSIBLE UNLESS IT HAPPENED RIGHT NEXT TO THE DEALER. *TR

Electrical System
Filed Oct 9, 2014AZ

DRIVER DOOR AJAR ALERT SENSOR KEEPS COMING ON AND DOES NOT GO OFF WHICH DOES NOT ALLOW FOR AUTO LOCK ONCE IN DRIVE AND LEAVES DOME LIGHTS ON. *TR

Engine
Filed Oct 6, 201442,000 milesAL

THE CAR LOST POWER. WHEN I TURNED IT OFF AND TURNED IT BACK ON, IT STARTED AND RAN FINE. IT HAPPENED AGAIN AND I TOOK IT TO THE LOCAL FORD DEALERSHIP. THE QUICK SERVICE TECHNICIAN SAID IT SOUNDED LIKE THE THROTTLE BODY. IT HAS HAPPENED A COUPLE OF OTHER TIMES SPORADICALLY. IT HAPPENED 4 TIMES THIS PAST SATURDAY. I TOOK IT TO THE DEALERSHIP AND JUST FOUND OUT IT WAS THE THROTTLE BODY, WHICH WILL BE REPLACED FOR $622.59. MY CAR IS NO LONGER UNDER WARRANTY AND THERE ARE NO RECALLS FOR THIS THAT THE DEALERSHIP CAN FIND. THOUGH REPAIR PAL INDICATES THERE WAS A RECALL (HTTPS://REPAIRPAL.COM/FORD-EDGE-RECALL-10V659000) AND THE NORTH CAROLINA CONSUMER COUNCIL HAS FILED A PETITION FOR AN INVESTIGATION INTO THIS MATTER. PLEASE INVESTIGATE THIS AS IT IS EXTREMELY DANGEROUS FOR YOUR CAR TO JUST COMPLETELY SHUT DOWN ON YOU WHILE YOU ARE DRIVING. FORTUNATELY, NO ONE HAS BEEN HURT ANY OF THE TIMES THIS HAS HAPPENED TO ME. HAD I BEEN ON THE INTERSTATE, I AM NOT SURE I COULD SAY THE SAME. *TR

Steering
Filed Oct 6, 201430,000 milesOH

AFTER STARTING THE VEHICLE, THE POWER STEERING PUMP WAS MAKING A SQUEALING NOISE AND THE STEERING WAS SLUGGISH. AFTER ABOUT 15 MINUTES, THE SQUEALING NOISE STOP AND THE STEERING FELT NORMAL. THE SAME THING HAPPENS EVERY TIME DURING A COLD START. *TR

Power Train
Filed Oct 3, 201471,000 milesMO

I HAVE HAD MULTIPLE INCIDENTS OF MY CAR GOING FROM THE SPEED I AM TRAVELING TO WHERE I AM NO LONGER ABLE TO ACCELERATE WHICH CAUSES MY CAR TO LOOSE SPEED VERY FAST. A YELLOW WRENCH ICON COMES ON EVERYTIME I HAVE THIS ISSUE. MY CAR BEGINS TO SHAKE AND I AM FORCED TO HAVE TO SHUT MY CAR OFF AND WAIT A MOMENT BEFORE I CAN RESTART MY CAR. IT WENT FROM ONCE EVERY TWO WEEKS TO A WEEK TO MULTIPLE TIMES A DAY. MY HOUR DRIVE TURNS INTO MY CAR DIEING UP TO 14 TIMES JUST ONE WAY. THIS IS BEYOND UNSAFE CAUSE IN RUSH HOUR TRAFFIC ITS NEARLY IMPOSSIBLE TO MAKE IT SAFELY TO A SHOULDER TO SHUT OFF MY CAR. THERE WAS ONE DAY WHERE MY CHECK ENGINE LIGHT CAME ON AND I WAS NOT ABLE TO DRIVE IT FOR A DAY. MY CAR IS 3 YEARS OLD WITH 80K MILES ON IT, THIS IS NOT NORMAL AND SHOULDNT BE HAPPENING. MY CAR HAS BEEN TESTED AND THE READINGS WERE ON THE THROTTLE BODY MODULE. I HAVE NOT TAKEN IT TO A SHOP YET BECAUSE I SHOULD NOT HAVE TO PAY FOR A FAULTY PART THAT FORD HASNT ISSUED A RECALL ON AND REPAIRED WITHOUT MONEY COMING OUT OF MY POCKET. *TR

Electrical System
Filed Oct 2, 201434,000 milesNV

DRIVERS DOOR AJAR LIGHT COMES ON 90% OF THE TIME WHEN DOOR IS CLOSED. IT STARTED ABOUT A MONTH AGO AND IT WOULD DO IT OCCASIONALLY. NOW IT HAS GOTTEN WORSE TO WHERE IT IS PRETTY MUCH EVERY TIME I GET IN THE CAR. THERE ARE TONS OF COMPLAINTS EXACTLY LIKE MINE ABOUT THIS CAR WHEN SEARCHING THE INTERNET. THIS IS A KNOWN ISSUE AND FORD SHOULD BE HELD RESPONSIBLE. *TR

Fuel/Propulsion System
Filed Oct 2, 201452,000 milesMO

THE VEHICLE JUST LOOSES POWER. THIS HAPPENS RIGHT IN TRAFFIC WITH NO WARNING. THERE WAS NOT A CRASH THIS TIME BUT IT WAS VERY CLOSE. WE HAD NOWHERE TO GET OFF THE ROAD. THIS IS THE THIRD TIME THIS HAS HAPPEN IN THE LAST TWO DAYS. IT APPEARS OTHER PEOPLE HAVE HAD THIS PROBLEM AND IT IS THE THROTTLE BODY. YOU CAN SHUT THE CAR OFF AND RESTART AND IT IS FINE AGAIN. DEALER SAYS THERE ISN'T A CODE SO THEY CAN'T SAY WHAT THE PROBLEM IS. SOMEONE IS GOING TO GET HURT AND I UNDERSTAND FORD HAS RECALLED OTHER MODELS IN THE SAME YEAR FOR THROTTLE BODY PROBLEMS. *TR

Electrical System
Filed Oct 1, 201434,000 milesPA

DOOR AJAR SENSOR STAYS ON WHICH WILL NOT ALLOW MY DOORS TO LOCK WHILE IN DRIVE. WHEN I GET OUT OF THE VEHICLE, THE DOME LIGHTS, PUDDLE LIGHTS, AND HEADLIGHTS STAY ON AFTER LOCKING THE CAR WITH THE REMOTE AND EVENTUALLY DRAINED THE BATTERY. THE ISSUE IS WITH THE DOOR LATCH AND IT WAS ALREADY REPLACED BACK IN 4/12 BUT THE PROBLEM CAME BACK A COUPLE OF MONTHS AGO. FROM WHAT IS READ ONLINE THIS IS A COMMON ISSUE AND SHOULD BE RECTIFIED IMMEDIATELY. *TR

Power Train
Filed Sep 30, 201451,299 milesTX

WHILE DRIVING DOWN A LOCAL 4-LANE ROAD, THE 2011 FORD EDGE LOST POWER, BECAME UNRESPONSIVE TO THE ACCELERATOR PEDAL, AND THE "WRENCH" SYMBOL APPEARED ON THE INSTRUMENT PANEL. THE CAR WOULD STILL MOVE FORWARD (PERHAPS 5 MPH OR LESS), AND WE WERE ABLE GET THE FLASHERS ON AND TO PARK ON A SIDE ROAD. THE SITUATION WAS VERY DIFFICULT AS WE HAD TO CROSS A LANE OF TRAFFIC AT LOW SPEED, WHERE TRAFFIC NORMALLY MOVES AT 40-50 MPH. AFTER LOOKING IN THIS DATA BASE AND AT OTHER INTERNET SOURCES, THIS PROBLEM SEEMS TO BE RELATIVELY COMMON TO THE FORD EDGE, BUT WE HAVE NOT RECEIVED A RECALL LETTER ABOUT IT. *TR

Electrical System
Filed Sep 30, 2014WA

MY DOOR AJAR LIGHT KEEPS COMING ON WHEN MY DRIVER SIDE DOOR IS CLEARLY SHUT. LOOKED UP MULTIPLE FORUMS AND FOUND OTHER PEOPLE WITH THE SAME PROBLEM. WHY HASN'T THERE BEEN A RECALL? I SHOULDN'T HAVE TO PAY $400 FOR THIS FIX! *TR

Power Train
Filed Sep 29, 201471,000 milesDE

DRIVING ON MAJOR HIGHWAY, 55 MPH, ALL OF A SUDDEN THE CAR JERKS, SLOWS DOWN AND I CANNOT CONTROL THE ACCELERATION. I HAVE TO QUICKLY PULL OVER ONTO GRASSY AREA OUT OF THE WAY OF TRAFFIC. THE AWD SIGNAL CAME ON AND A WRENCH SIGNAL. I QUICKLY TURNED CAR OFF AND RESTARTED AND IT WAS FINE. THIS HAPPENED OVER A MONTH AGO AND DID NOT HAPPEN AGAIN UNTIL YESTERDAY AND THEN AGAIN THIS MORNING. ALL 3 TIMES MY 2 YEAR OLD HAS BEEN WITH ME AND I HAVE BEEN ON A MAJOR HIGHWAY. THIS COULD HAVE HAD DIRE CONSEQUENCES. THE CAR SLOWS DOWN SO QUICKLY THAT IF ANYONE WAS CLOSELY BEHIND ME THEY CERTAINLY WOULD HAVE REAR-ENDED ME. LOOKING ONLINE THIS SEEMS TO BE QUITE THE ISSUE, YET THERE HAS BEEN NO RECALL?? THIS IS UNACCEPTABLE! *TR

Electrical System
Filed Sep 29, 201453,000 milesMI

THE DRIVERS DOOR IS CLOSED BUT THE SWITCH INDICATES OPEN SO THE DOORS DO NOT LOCK; THE DOME LIGHTS STAYED ON WHEN DRIVING AFTER DARK AND MADE IT DIFFICULT TO SEE. ALSO, THE DOME LIGHTS STAYED ON AND RAN THE BATTERY DOWN OVERNIGHT. *TR

Electrical System
Filed Sep 29, 201449,000 milesIA

THE "DOOR IS AJAR" (LEFT REAR) WARNING LIGHT IS ON EVEN THOUGH THE LEFT REAR DOOR IS PROPERLY CLOSED AND LOCKED. *TR

Electrical System
Filed Sep 28, 201432,044 milesMO

THE "DOOR AJAR" SENSOR HAS STOPPED WORKING TWICE NOW (REPLACED AT 32,000 MILES AND NOW NOT WORKING AGAIN AT 60,000). SIDE EFFECTS OF THIS INCLUDE HAVING THE DOME LIGHT STAY ON, NOT BEING ABLE TO USE THE EXTERIOR KEYPAD LOCK TO LOCK THE DOOR (A SECURITY HAZARD FOR PEOPLE WHO COMMONLY USE THAT FEATURE) AND EXCESSIVE BATTERY WEAR. ALSO, POSSIBLY THE MOST SEVERE HAZARD, THE DRIVER COULD GET USED TO THE WARNING, IF NOT REPAIRED, AND NOT RECOGNIZE WHEN THE DOOR OR ANOTHER IS *LEGITIMATELY* AJAR. IGNORING THE WARNING COULD CAUSE POTENTIALLY DEVASTATING RESULTS. *TR

Service Brakes
Filed Sep 26, 201456,500 milesTN

WHEN DEPRESSING BRAKES WHILE PULLING INTO PARKING SPACE, BRAKES BECAME EXTREMELY STIFF AND HAD TO STAND ON THEM TO STOP BARELY MISSING CAR PARKED IN SPACE TO MY FRONT, ALSO WHEN COMING TO A STOP AT A STOP LIGHT CAR WAS VERY DIFFICULT TO GET SLOWED DOWN TO A STOP. CALLED LOCAL SERVICE TECH AND DESCRIBED ISSUE AND WAS TOLD BRAKE BOOSTER WOULD NEED TO BE REPLACED AND UNFORTUNATELY IT IS ON BACKORDER. *TR

Wheels
Filed Sep 26, 201435,000 milesVA

MY PASSENGER SIDE WHEELS HIT A SNOW HIDDEN POT HOLE AND SCRATCHED BOTH WHEEL COVERS. WHEN I WENT TO MY FORD DEALER TO PURCHASE TWO NEW WHEEL COVERS I WAS TOLD THAT THEY WERE NOT "COVERS" (HUB CAPS) AT ALL, RATHER THEY WERE "CHROME FOIL COVERED PLASTIC" BONDED TO THE WHEEL RIM. ONE CAN NO LONGER SIMPLY REPLACE A $25 - $50 WHEEL-COVER (HUB CAP) TO KEEP A FORD VEHICLE LOOKING NEW. YOU HAVE TO PURCHASE THE ENTIRE WHEEL. THE REPLACEMENT COST IS $860 PLUS REMOUNTING COSTS; ABOUT $1000 FOR EACH WHEEL. I LEFT THE DEALERSHIP FEELING CHEATED! MY ORIGINAL SALES INVOICE LISTS THE WHEELS AS "CHROME CLAD" AND THIS IS OBVIOUSLY MISLEADING! THE SALES STAFF SAID TO WAIT FOR AN "AFTER MARKET" SOLUTION. FORD EXECUTIVES OFFERED NO HELP SAYING THEY DO NOT COVER DAMAGE DUE TO WEATHER CONDITIONS AND TO CONTACT MY INSURANCE COMPANY! MY ARGUMENT REMAINS.. IN ORDER FOR THE WHEELS TO BE DAMAGED SO EASILY, THEY ARE OBVIOUSLY COMPRISED OF SUB-STANDARD MATERIAL. THE ALUMINUM FOIL MY WIFE USES IN OUR KITCHEN IS STRONGER THAN FORD'S "CHROME CLAD" WHEELS. I PRIDE MYSELF IN MAINTAINING MY VEHICLES IN "LIKE NEW" CONDITION. FORD HAS LOST ME AS A LIFETIME CUSTOMER BECAUSE OF THEIR APPARENT LACK OF CONCERN FOR THE POTENTIAL UPKEEP COSTS TO THE CONSUMER. THEY SEEM MORE INTERESTED IN SAVING WEIGHT AND MANUFACTURING COSTS AND I CAN'T HELP BUT WONDER WHAT ELSE THEY CUT CORNERS ON? *TR

Electrical System
Filed Sep 25, 201448,000 milesNY

DOOR AJAR LIGHT STAYS ON WHEN DOORS ARE CLOSED AND LIGHTS STAY LID ,ALARM WON'T ACTIVATE PROPERLY. *TR

Vehicle Speed Control
Filed Sep 24, 2014KS

MY VEHICLE ALL OF SUDDEN SLOWED DOWN TO A COAST WOULD NOT ACCELERATE, YELLOW ICON WRENCH APPEARED. TOOK TO THE SHOP WAS GOING TO COST OVER $600 TO REPLACE THROTTLE BODY MY MAKE AND MODEL NOT UNDER WARRANTY. WAS TOLD THAT WE COULD CLEAN THE THROTTLE BODY AND THAT COULD FIX THE PROBLEM. AFTER A MONTH OF CLEANING, VEHICLE THROW A CODE P2111. THROTTLE BODY COMPLETE WENT OUT. ORDERED PART ONLINE COST ONLY $150. THIS NEEDS TO BE COVERED UNDER WARRANTY. *TR

Electrical System
Filed Sep 24, 201423,000 milesCA

THE "DOOR IS AJAR" (LEFT REAR) WARNING LIGHT IS ON EVEN THOUGH THE LEFT REAR DOOR IS PROPERLY CLOSED AND LOCKED. *TR

Structure › Body
Filed Sep 22, 201440,100 milesOH

DRIVER'S REAR DOOR IS GIVING THE "REAR DOOR AJAR" ALERT. THE DOOR IS CLOSED YET THE ALERT STAYS ON. IT WILL CAUSE THE INTERIOR LIGHTS AND THE REAR VIEW MIRROR LIGHTS TO STAY ON WHEN THE VEHICLE IS TURNED OFF. I HAVE BEEN ABLE TO GET IT TO GO OFF BY SLAMMING THE DOOR, BUT THIS IS GETTING TO BE A PROBLEM AS WELL AS IT DOESN'T ALWAYS GO OFF AND I HAVE TO TURN THE EDGE BACK ON THEN CLICK "OK" ON THE ALERT THAT SHOWS ON THE DASH. *TR

Electrical System
Filed Sep 22, 201416,000 milesOH

THE DRIVER SIDE DOOR AJAR INDICATOR STAYS ON, EVEN AFTER NUMEROUS FIRM SLAMS OF THE DRIVER - THIS CAUSES THE INTERIOR LIGHTS TO STAY ON AND ALSO ANNOYS WHILE DRIVING. DOOR IS SECURELY SHUT AND LOCKED AND INDICATOR CONTINUES TO STAY ON. *TR

Electrical System
Filed Sep 20, 2014NY

DOOR AJAR LIGHT STAYS ON. *TR

Vehicle Speed Control
Filed Sep 19, 2014103,000 milesCA

WHILE MERGING ONTO FREEWAY SUDDENLY LOST ABILITY TO ACCELERATE. WRENCH ICON CAME ON DASH DISPLAY. WAS ABLE TO PULL OVER TO THE SIDE OF THE FREEWAY. TURNED CAR OFF, TURNED BACK ON AND WAS ABLE TO DRIVE THE CAR NORMALLY AGAIN. I AM HOPING THERE IS A FIX FOR THIS PROBLEM AS IT WAS VERY DANGEROUS. *TR

Electrical System
Filed Sep 18, 201438,713 milesFL

MY VEHICLE ALL OF A SUDDEN SLOWED DOWN TO A COAST AND WOULD NOT ACCELERATE. A YELLOW ICON APPEARED AND INFORMED ME THAT I NEEDED TO TAKE THE VEHICLE IN TO THE DEALER ASAP, THERE IS A MALFUNCTION IN THE VEHICLE'S AWD SYSTEM. I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD AND TURN OF THE CAR. THE CAR THEN STARTED AND I WAS ABLE TO GET HOME. WHEN I BROUGHT THE CAR OVER TO THE DEALERSHIP I GOT HIT WITH A $1,000 BILL, FOR THE PART (THROTTLE BOX CONTROLLER) $475, LABOR $120, RE PROGRAMMING THE COMPUTER $130, FUEL INJECTOR CLEANING $159 AND OIL CHANGE $75. MY CAR IS ALMOST THREE YEARS OLD AND I TAKE GOOD CARE OF IT. IT IS NOT ACCEPTABLE THAT AN ELECTRICAL COMPONENT'S PART AND LABOR REPLACEMENT COST IS $1000 IN LESS THAN THREE YEARS. *TR

Vehicle Speed Control
Filed Sep 16, 201436,900 milesTX

ACTUALLY HAPPENED TWICE. ONCE AT 60 MPH AND AGAIN AT ABOUT 15MPH. THE CAR IMMEDIATELY DECELERATES ON ITS OWN AS IF IT IS NOT GETTING GAS. THE "WRENCH" ICON COMES ON. WHEN THE CAR IS TURNED OFF AND RESTARTED, IT FUNCTIONS NORMALLY. SEVERAL SIMILAR INSTANCES REPORTED ON INTERNET. *TR

Engine
Filed Sep 16, 201480,000 milesMD

I WAS DRIVING 25 MILES PER HOUR ON A MAJOR ROADWAY AND FOR NO REASON THE CAR LOST ACCELERATION. THE ENGINE BEGAN TO SHAKE AND GASP. AFTER I LOST POWER TO THE ENGINE I COULD ONLY DRIVE ONE MILE AN HOUR TO TRY TO GET OFF THE ROAD IN HEAVY TRAFFIC. I DID NOT GET IN AN ACCIDENT BUT IT COULD HAVE EASILY HAPPENED. A YELLOW WARNING WRENCH ICON APPEARED. I TURNED OFF THE CAR. I RESTARTED THE CAR AND THE PROBLEM RESOLVED. I TOOK IT TO A REPAIR SHOP AND THEY CLEANED THE THROTTLE BODY BECAUSE NO ERROR CODES WERE FOUND AND IT WAS DIRTY. IT HAPPENED AGAIN ONE WEEK LATER WHEN I WAS TRAVELING 50 MILES PER HOUR. I TRIED TO DRIVE TO A DEALERSHIP TO KEEP THE WRENCH ICON ON BUT THE CAR STALLED. I RESTARTED AND THE PROBLEM RESOLVED BUT I CONTINUED TO A FORD DEALERSHIP. ONCE AGAIN THERE WAS NO CODE. I HAVE RESEARCHED THIS ON THE INTERNET AND IT IS HAPPENING TO OTHERS AS WELL. THIS IS VERY DANGEROUS AND I AM LUCKY IT DID NOT CAUSE AN ACCIDENT. THIS SHOULD BE RECALLED AND REPAIRED BY FORD. *TR

Electrical System
Filed Sep 16, 201478,000 milesMD

THE PASSENGER DOOR AJAR WARNING LIGHT COMES ON WHEN THE DOOR IS PROPERLY SHUT. THIS CAUSES THE INTERIOR LIGHTS TO STAY ON UNTIL YOU BEGIN DRIVING THE CAR. IN ONE INSTANCE THE LIGHT WOULD NOT GO OFF AFTER PARKING THE CAR, SHUTTING ALL DOORS AND LOCKING THE CAR. THE LIGHT STAYED ON OVERNIGHT AND DRAINED THE BATTERY. WE HAVE SINCE PULLED THE FUSE TO ELIMINATE THE LIGHT PROBLEM. I HAVE RESEARCHED THIS PROBLEM ON THE INTERNET AND IT APPEARS TO BE HAPPENING TO MANY PEOPLE. THIS SHOULD BE RECALLED AND FIXED BY FORD. *TR

Electrical System
Filed Sep 15, 201433,500 milesWI

THE DRIVERS DOOR AJAR WARNING MESSAGE DISPLAYS WHEN THE DOOR IS FULLY CLOSED DUE TO A FAULTY DOOR LATCH ASSEMBLY. DOORS WILL NOT AUTO LOCK WHILE DRIVING AND CANNOT BE LOCKED USING THE LOCK SWITCH ON THE DOOR PANEL OR WITH THE KEY PAD ON THE OUTSIDE OF THE DOOR. IN ORDER TO LOCK THE DOORS THEY MUST BE EITHER MANUALLY LOCKED OR LOCKED USING THE KEY FOB. ISSUE WAS INTERMITTENT AT 34000 MILES AND AT 37500 MILES THE DOOR LATCH ASSEMBLY FULLY FAILED. FORD INFORMED ME THAT THEY WILL ONLY COVERS THE REPAIR IF WITHIN 3 YEARS OR 36000 MILES OF PURCHASING THE VEHICLE AND WILL NOT OFFER ANY ASSISTANCE WITH THE REPAIR. THE DEALER INFORMED ME THAT THIS IS A COMMON PROBLEM, BUT WITHOUT A RECALL CANNOT OFFER ANY COMPENSATION FOR THIS ISSUE. I'M NOT AWARE OF ANY PUBLICIZED SAFETY ISSUES ASSOCIATED WITH THIS PROBLEM, BUT HOPE THAT AN INVESTIGATION IS PERFORMED TO ENSURE THAT THERE ARE NOT ANY. *TR

Electrical System
Filed Sep 15, 201438,000 milesTX

PASSENGER DOOR AJAR ALARM HAS CAME ON AND WILL NOT TURN OFF EVEN THOUGH DOOR IS CLOSED. WE ALREADY HAD BACK HATCH JAM FIXED ONCE. PASSENGER ALARM WILL GO OFF BY ITSELF WHILE YOU ARE DRIVING OR IF YOU STOP AFTER 5 MILES AND OPEN THEN CLOSE DOOR. *TR

Engine
Filed Sep 15, 201415,000 milesTX

WAS AT A LIGHT MAKING A LEFT HAND TURN WHEN ALL OF A SUDDEN SEEMED TO HAVE LOST POWER. ENGINE WAS ON BUT STEPPED ON GAS AND VEHICLE WOULD NOT GO. ALMOST GOT HIT BY ON COMING CAR. THIS HAPPENED A COUPLE OF TIMES BUT HAS NOT DONE IT IN A WHILE. VERY DANGEROUS! *TR

Engine
Filed Sep 13, 201465,000 milesRI

I BEGAN TO ACCELERATE AT A INTERSECTION WHEN MY VEHICLE SUDDENLY AND WITHOUT WARNING LOST POWER TO THE WHEELS. THE ENGINE REMAINED ON BUT BEGAN TO SPUTTER. A YELLOW WRENCH APPEARED ON THE DASHBOARD SAYING THAT THE AWD HAD TURNED OFF. I TURNED THE ENGINE OFF AND IT RESTARTED WITH SOME DIFFICULTY. A FEW DAYS LATER THE SAME ISSUE OCCURRED AGAIN BUT NOW WONT RUN MORE THAN A FEW HUNDRED YARDS WITHOUT RECURRING. *TR

Vehicle Speed Control
Filed Sep 11, 201480,000 milesFL

I WAS DRIVING ALONG ON A 2 LANE HIGHWAY WHEN ALL OF A SUDDEN I HAD NO POWER IN THE GAS PEDAL, AND AN ORANGE WRENCH LIGHT POPPED UP IN MY DASH. I PULLED OFF THE ROAD AND PUT MY CAR IN PARK. IT WAS IDLING VERY ROUGH. I TURNED THE CAR OFF AND AFTER A FEW MINUTES I CRANKED IT BACK UP AND IT WAS FINE. I TOOK IT TO TALLAHASSEE FORD ON MAGNOLIA. WHEN I GOT THERE AND TOLD THE SERVICE GUY WHAT THE PROBLEM WAS HE IMMEDIATELY SAID IT WAS THE THROTTLE BODY. TWO DAYS LATER HE CALLED AND SAID THEY REPLACED THE PCM. IT WAS FINE FOR 24 HOURS THEN IT DID THE SAME THING AGAIN IN DOWNTOWN TRAFFIC. I TOOK IT BACK TO FORD AND THEY REPLACED MY DIRTY AIR FILTER AND THAT WAS IT. NOW IT'S BACK AT FORD RIGHT NOW, BECAUSE THE PROBLEM IS NOW HAPPENING MORE FREQUENTLY AND IS VERY DANGEROUS AS I DO A LOT OF INTERSTATE DRIVING, AND THEY JUST CALLED TO TELL ME IT'S THE THROTTLE BODY AND IT WOULD BE NEARLY $600 TO REPLACE IT. I FEEL LIKE I'VE GOTTEN THE RUN AROUND! *TR

Engine
Filed Sep 11, 201443,700 milesWV

I HAD JUST PURCHASED MY 2011 FORD EDGE SEL DRIVING IT FOR THE FIRST TIME AFTER DRIVING IT HOME. I WAS DRIVING ON A TWO LANE HWY WHEN I LOST POWER, A WARNING CAME UP ON THE DASH AWD OFF WITH THE LITTLE TOOL BESIDE IT. I HAD TO COAST OFF TO THE SIDE OF THE ROAD AND THANKFULLY THERE WAS A PLACE TO PULL OVER. I WAITED A FEW MINUTES THEN RESTARTED THE CAR AND IT DROVE FINE UNTIL 1 WEEK LATER WHILE I WAS DRIVING ON THE INTERSTATE IT DID THE EXACT SAME THING, THE CAR SHUT DOWN AGAIN. I DID MAKE IT TO THE SIDE OF THE ROAD THIS TIME IT DID NOT WANT TO START SO I WAITED ALITTLE LONGER AND TRIED AGAIN AND IT DID START BACK UP. I PULLED OUT AND LESS THAN 1/2 MILE DOWN THE ROAD IT SHUT DOWN AGAIN. I MANAGED TO GET IT TO THE SIDE OF THE ROAD TURNED EVERYTHING OFF RESTARTED IT AGAIN. ALL OF THIS HAPPENED AT NIGHT WITH JUST ME AND MY SON, WE WERE SCARED TO DEATH . I DID MAKE IT HOME THAT NIGHT. I CALLED THE DEALERSHIP WHERE I PURCHASED THE CAR AND WAS TOLD THAT THEY COULDN'T SEE ME UNTIL 1 WEEK AND 2 DAYS LATER. I TOOK IT TO THE DEALERSHIPS SERVICE DEPT TODAY AND WAS TOLD THAT THEY CAN'T HELP ME WITH MY CAR SINCE IT IS A FORD AND THEY ARE A CHEVY DEALER AND I NEED TO TAKE IT TO THEIR FORD DEALERSHIP. I SHOULD HAVE BEEN TOLD THIS BEFORE I DROVE AN UNSAFE CAR 45 MINUTED DOWN THE ROAD. AFTER COMPLAINING TO THE SALESMAN WHO SOLD ME THE CAR , THEY ARE GOING TO TAKE IT TO THE FORD SERVICE DEPT FOR ME (ITS 3HRS FROM MY HOUSE) BUT THAT IS NOT UNTIL NEXT WEEK. I AM STUCK WITH AN UNSAFE CAR TO DRIVE T

Electrical System
Filed Sep 10, 201463,000 milesGA

WHEN DRIVING MY FORD EDGE DOWN THE HIGHWAY, IT SUDDENLY LOSES POWER AND HAVE TO PULL OFF ROAD. HAS HAPPENED 3X SO TOOK TO DEALERSHIP AND THEY WANT $900 TO FIX! REALLY CAN'T BELIEVE A THROTTLE BODY GOES OUT AFTER 3 YEARS. *TR

Vehicle Speed Control
Filed Sep 10, 201444,150 milesAR

ACCELERATOR BECAME UNRESPONSIVE IN HEAVY TRAFFIC AT SPEED CREATING A VERY DANGEROUS SITUATION. THE ENGINE WAS RUNNING BUT YOU WERE UNABLE TO ACCELERATE, HAD TO MANEUVER OUT OF TRAFFIC ON TO THE SHOULDER OF THE ROAD AND WAIT IN HIGH VOLUME TRAFFIC TO BE TOWED. *TR

Engine
Filed Sep 8, 201465,600 milesIL

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 20 MPH, THE SERVICE ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SUDDENLY SHOOK AND VIBRATED VIOLENTLY. THE VEHICLE OPERATED NORMALLY ONCE IT WAS TURNED OFF AND RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 65,600.

Engine
Filed Sep 7, 201420,170 milesCA

WAS DRIVING IN BUSY RESIDENTIAL AREA AND THE CAR STARTED TO SHUDDER AND EVENTUALLY LOST ALL POWER TO THE ENGINE AND THE DASHBOARD DISPLAYED A WRENCH SYMBOL. IT SEEMED LIKE IT WAS GOING TO STALL. I WAS ABLE TO GET TO THE SIDE OF THE ROAD. I THEN TURNED THE ENGINE OFF AND UPON RESTARTING WAS ABLE TO DRIVE THE SHORT DISTANCE TO THE DEALER. THE DEALER PERFORMED A PCM REPROGRAM. PER THE DIAGNOSTIC NOTES, AFTER GETTING A CODE OF P260F THEY REPROGRAMMED THE CAR TO THE LATEST CALIBRATION, TEST DROVE IT (APPROX 9 MILES) AND NO SIGN OF THE PROBLEM. I PICKED THE CAR UP ON FRIDAY, SEPT 5. TODAY, SEPT 7, 2014, JUST 2 DAYS AFTER "FIXING" THE PROBLEM, THE EXACT SAME THING HAPPENED. SIMILAR SPEED, CAR STARTED TO SHAKE AND UNRESPONSIVE TO ACCELERATOR. FORTUNATELY, I WAS AT NEARLY THE SAME LOCATION SO I WAS ABLE TO GET TO THE SIDE OF THE ROAD WITHOUT INCIDENT. AFTER RESEARCHING THE ISSUE, THIS APPEARS TO A PRETTY COMMON PROBLEM IN THE FORD EDGE OWNER COMMUNITY. HOWEVER, IF THIS ISSUE WERE TO HAPPEN WHILE DRIVING ON A FREEWAY, THE OUTCOME MIGHT BE VERY DIFFERENT. HOPING SOMEONE CAN HELP WITH THIS ISSUE. I NO LONGER FEEL SAFE DRIVING THIS CAR. *TR

Electrical System
Filed Sep 4, 201435,500 milesFL

DOOR AJAR LIGHT STAYS ON AND CAN NOT LOCK VEHICLE DOORS... STAYS ON EVEN WHILE DRIVING... OPEN AND CLOSE DOOR SEVERAL TIMES MAY OR MAY NOT CAUSE DOOR AJAR LIGHTS TO GO OUT.. USUALLY NOT.... BATTERY RUNS DOWN... CAN'T LEAVE VEHICLE AT STORE OR WORK LOCATION BECAUSE OF DOORS NOT LOCKING... FORD DEALER DID A "REPAIR" IN FEBRUARY 2014 THAT LASTED UNTIL MID AUGUST 2014.. FORD SAYS THIS IS NOT A RECALL EVENT...????? THIS STARTED DURING THE WARRANTY PERIOD, BUT GOT WORSE... WHEN WE REALIZED THAT THE PROBLEM WAS GETTING WORSE, THE WARRANTY PERIOD WAS OVER.. BY LESS THAN 800 MILES... *TR

Electrical System
Filed Sep 3, 2014CO

DOOR AJAR CAME ON WON'T SHUT OFF CAN'T LOCK DOORS. SAFETY IF SOMEONE CAN GET IN CAR WHILE YOUR DRIVING. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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