Page 29 of 37 · complaints 1,401–1,450 of 1,803

2011 Ford Edge complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Electrical System
Filed Dec 12, 201435,000 milesUT

DOOR AJAR SENSOR IS ACTIVATED EVEN THOUGH THE DOOR IS NOT AJAR. I HAVE TO SLAM THE DOOR SEVERAL TIMES TO GET IT TO WORK. THIS IS A SAFETY HAZARD AND VERY ANNOYING. THE DOORS WILL NOT LOCK IF IT IS AJAR. *TR

Electrical System
Filed Dec 12, 2014MS

THE DOOR AJAR SENSOR ON THE DRIVER SIDE WORKS SOMETIMES AND DOESN'T WORK SOMETIMES. I HAVE TO OPEN AND SHUT THE DOOR SEVERAL TIMES UNTIL IT WORKS. IF I CANNOT GET IT WORK THEN IT ABSOLUTELY KILLS MY BATTERY. THIS IS APPARENTLY HAPPENING ALOT ON THESE VEHICLES. *TR

Electrical System
Filed Dec 11, 201463,000 milesGA

DRIVER DOOR SHOWS AJAR BUT IS NOT THIS IS AN INTERMITTENT PROBLEM AND CAUSES SPONTSPONTANEOUS DOORS TO UNLOCK. AND THE ELECTRONICS IN THE CAR TO TURN ON WITHOUT KEUS PRESENT. DRAINS BATTERY FRQUENTLY. *TR

Steering
Filed Dec 10, 201423,072 milesMD

CARE STARTED MAKING A WHIRRING NOISE THAT WAS INTERMITTENT, BUT NOT A NORMAL NOISE. TOOK IN FOR SERVICE, FOUND A LEAK IN POWER STEERING. TWO MONTHS LATER (5/9/12) TRYING TO BACK OUT OF A PARKING SPACE THE POWER STEERING PUMP QUIT, COULDN'T TURN THE WHEEL AND LOTS OF STEAM/SMOKE CAME OUT FROM UNDER THE CAR. REPLACED POWER STEERING PUMP UNDER WARRANTY (EXT. WARRANTY WAS PURCHASED AT TIME OF SALE). NOVEMBER 12, 2014 TOOK THE CAR BACK IN FOR WHIRRING NOISE, MOSTLY NOTICEABLE WHILE TURNING LEFT AND ONLY WHEN IT WAS COLD OUTSIDE. (TEMPS BELOW 45). POWER STEERING PUMP WAS BAD AGAIN. REPLACED PUMP/BELT FOR $853.45. DROVE TO FLORIDA FOR THANKSGIVING NO PROBLEMS CAME HOME TO COLD WEATHER AND THE WHIRRING NOISE WAS BACK. THIS TIME IT DIDN'T STOP FOR 20-30 MINUTES WHEN CAR WAS SUFFICIENTLY WARM. NOISE MADE WHILE GOING FORWARD/BACKWARDS/TURNING. PARKED CAR FOR THE WEEKEND FRIDAY NIGHT, SUNDAY NIGHT WENT TO MOVE IT AND STEERING DIDN'T WORK. CHECKED FLUID RESERVOIR ALMOST EMPTY. TOOK BACK TO DEALERSHIP, HAD TO WAIT 48 HRS FOR THEM TO FIND THE O-RING AND HOSE WAS BAD, ANOTHER $500. O-RING AND HOSE SHOULD HAVE BEEN REPLACED WITH POWER STEERING PUMP, BUT WERE NOT PART OF THE PACKAGE. HOW DO I KNOW THAT THE NEW PUMP DIDN'T SUFFER DAMAGE FROM BEING SO LOW ON FLUID? THERE WAS 3000 MILES DRIVEN BETWEEN NEW PUMP AND HOSE ISSUE. *TR

Latches/Locks/Linkages › Doors › Latch
Filed Dec 9, 201445,000 milesMN

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT AFTER ATTEMPTING TO CLOSE THE FRONT DRIVERS SIDE DOOR, THE DOOR AJAR WARNING LIGHT ILLUMINATED AND THE INTERIOR LIGHTS REMAINED ILLUMINATED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE DOOR LATCH FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.

Electrical System
Filed Dec 9, 201458,000 milesMN

THE DRIVERS SIDE DOOR IS DEFINITELY CLOSED. CAR DOES NOT THINK SO. DASH WARNING LIGHT IS ON. DOME LIGHTS ON. WHEN USING THE CLICKER TO LOCK THE DOORS THE HORN BEEPS A COUPLE OF TIMES. WEIRD STUFF. I DO NOT KNOW IF THIS IS GOING TO CAUSE SAFETY PROBLEMS OR NOT. THIS EDGE ALSO HAS BACK BRAKE PROBLEMS. THE BACK ROTORS AND BRAKES HAVE BEEN CHANGED TWICE ALREADY DUE TO CORROSION. BAD DESIGN. THEY GET REALLY HOT AND MUST BE SLIGHTLY IN THE BRAKING POSITION THEN UNTIL CHANGED. WINTER IN MINNESOTA - SALT AND FORD'S BETTER IDEA. ONE MORE THING: WHEN WE CHANGE THE TEMPERATURE SETTINGS THE COMPUTER THINGS WE WANT AIR CONDITIONING. THIS CAUSES THE WINDOWS TO COMPLETELY FOG OVER UNDER CERTAIN CONDITIONS. I HAVE HAD NUMEROUS TALKS WITH FORD MOTORS ABOUT THIS SAFETY PROBLEM. THEY DO NOT GET IT AND BASICALLY BLOW US OFF BECAUSE OF COST OR LACK OF UNDERSTANDING. THERE ARE COMPLAINTS FILED. *TR

Electrical System
Filed Dec 7, 201440,000 milesKY

INDICATES DRIVER DOOR IS AJAR. DOESN'T MATTER HOW HARD OR EASY YOU CLOSE THE DOOR IT WON'T GO OFF. ALSO MY CAR ALARM JEEPS GOING OFF RANDOMLY. *TR

Electrical System
Filed Dec 6, 201418,000 milesNJ

INTERMITTENT "DOOR AJAR" WARNING INDICATOR ON DRIVER'S OPERATION PANEL. OPENING AND CLOSING, SOMETIMES WILL CLEAR THE WARNING INDICATOR. IF WARNING INDICATOR IS NOT EXTINGUISHED BY OPENING AND CLOSING DOOR, DOORS WILL NOT AUTOMATICALLY LOCK (I. E. DOORS REMAIN UNLOCKED). FORD DEALER HAS USED A LUBRICANT (SPRAY LUBRICANT) INTO DEFECTIVE DRIVER'S SIDE DOOR LOCK. ALARM IS LESS FREQUENT BUT STILL A PROBLEM. *TR

Structure › Body › Door
Filed Dec 5, 201470,000 milesTX

THE AJAR LIGHT COMES ON INDICATING THE DOOR IS NOT SHUT. WE OPENED AND CLOSED THE DOOR NUMEROUS TIMES BUT THE DOOR AJAR LIGHT STAYS ON. THIS ALSO MAKES THE INTERIOR DOME LIGHT STAY ON. THE MOST RECENT EVENT OCCURRED WHEN WE WERE TRAVELING BACK HOME AT NIGHT. THE SAME CIRCUMSTANCE HAPPENED. OPENED AND CLOSED THE DOOR NUMEROUS TIMES BUT THE DOOR AJAR AND DOME LIGHT STAYED ON. IT FINALLY WENT OFF AFTER 15 MINUTES OF OPENING AND CLOSING THE DOOR. TOOK TO THE FORD DEALER AND COST ME $500 TO HAVE THE DOOR LATCH MECHANISM CHANGED. I GOOGLED AND FOUND THIS IS HAPPENING TO ALOT OF FORD AUTOMOBILES. IN FACT, THE SERVICE ADVISOR SAID THAT 2 MORE CASES CAME IN TODAY AS I PICKED UP MY CAR. FORD NEEDS TO PONY UP AND DO A RECALL AND REIMBURSE EVERYONE FOR THIS HIGH COSTS FIX AND DESIGN A BETTER LATCHING MECHANISM; "NOT MILITARY GRADE PLASTIC". *TR

Electrical System
Filed Dec 3, 201432,000 milesIL

THE DRIVERS DOOR THE DOOR AJAR LIGHT , THE SWITCH IS STICKING CAUSING THE DOOR AJAR LIGHT AND INTERIOR LIGHTS TO STAY ON ALSO THE DOOR LOCKS WILL NOT ENGAGE.SAFTEY ISSUE. HAVE HAD TO REPAIR OR REPLACE THIS SWITCH TWICE SINCE 2012 AT A COST OF ORE THAN 500.00 DOLLARS. DEALER SAYS THEY KNOW ABOUT THE PROBLEM BUT SINCE NO RECALL ALL THEY CAN DO IS REPAIR OR REPLACE OVER AND OVER AGAIN. I KNOW THIS IS A MODEL PROBLEM JUST CHECK. *JS

Service Brakes
Filed Dec 3, 201444,870 milesNY

DRIVING @30 MPH TRIED TO STOP AND BRAKE PEDAL BECAME ROCK HARD AND WOULD NOT STOP CAR ROLLED TO SLOW DOWN THEN APPLIED BRAKE AND PUMPED PEDAL HAD TO PUSH BRAKE WITH BOOTH FEET TO STOP NO POWER BRAKES AND ROCK HARD PEDAL. UPDATED 1/15/2016*JS

Electrical System
Filed Nov 30, 201489,564 milesCA

DOOR AJAR INDICATOR LIGHT FOR REAR, LEFT PASSENGER DOOR REMAINS LIT AFTER DOOR HAS BEEN SLAMMED SHUT NUMEROUS TIMES. SAME ISSUE AS OTHER COMPLAINTS FOR FRONT DRIVER DOOR. *TR

Engine
Filed Nov 29, 201430,190 milesLA

BASE MODEL: IN FIRST WEEK OF AUGUST 2014, IT EXPERIENCED SUDDEN LOSS OF SPEED AND SEVERE VIBRATION WHILE DRIVING ON MAJOR THOUROUGHFARE STREET. IT WAS UNABLE TO BE DRIVEN AND COULD NOT BE MOVED OUT OF THE WAY. THE "WRENCH" SIGN CAME UP. AFTER TURNING IT OFF AND WAITING FOR ABOUT A 2-3 MINS, IT DID START LIKE NORMAL. WE BROUGHT TO THE DEALERSHIP THE SAME DAY. FIRST WE WERE TOLD THAT IT JUST NEEDS COMPUTER RESET AND WOULD COST $75, THEN THEY ULTIMATELY DID IT FOR FREE, WHILE PERFORMING 30K MILES SERVICES SAME DAY. THREE MONTH LATER I STARTED EXPERIENCING THE SAME ISSUE AGAIN. I CALLED THE DEALERSHIP AND WAS TOLD TO BRING IT IN. I DID NOT HAVE TIME FOR ABOUT A WEEK DUE TO TIGHT WORK SCHEDULE, BUT DURING THAT WEEK IT KEPT OCCURRING AGAIN, HAPPENED 3-4 TIMES. FINALLY WHEN IT WENT FOR SERVICE AT THE DEALERSHIP, THEY TOLD ME THAT IT IS THROTTLE ISSUE AND QUOTED ME ABOUT $800 TO FIX IT. UPON FURTHER INQUIRING WITH TECHNICIAN, HE TOLD THAT THIS IS NOT AN UNCOMMON ISSUE ON FORD VEHICLES. FORD ESCAPE AND FUSION HAVE BEEN RECALLED TO FIX IT UNDER EXTENDED WARRANTY FOR THE SIMILAR PROBLEM, BUT FORD EDGE HAS NOT BEEN STILL COVERED FOR THIS ISSUES. THERE IS A FUNDAMENTAL PROBLEM WITH HOW FORD HAS BEEN HANDLING THE ISSUE FOR THE EDGE. WHAT I HAVE FOUND THAT FORD HAS NOT ALLOWING / GIVING OUT SERVICE CENTER TO USE THE CODE TO EXPLORE THE BLACK BOX RIGHT AWAY IF THIS ISSUE COMES UP WHICH LEADS TO DELAY IN FINDING OUT WHAT EXACTLY IS WRONG WITH IT. THIS IS VERY DANGEROUS SITUATION. IF YOU ARE D

Structure › Body
Filed Nov 29, 201430,500 milesKY

DRIVER SIDE DOOR AJAR WARNING STAYS ON. ONLINE RESEARCH SHOWS THIS IS A VERY COMMON PROBLEM, AND SHOULD ABSOLUTELY LEAD TO A MANUFACTURER RECALL. *TR

Electrical System
Filed Nov 29, 201438,000 milesVA

DRIVERS SIDE DOOR AJAR LIGHT STAYS ON. DOORS WILL NOT LOCK AND INTERIOR LIGHTS STAY ON. NOT SAFE DRIVING WITH DOORS UNLOCKED IN THE EVENT OF AN ACCIDENT. INTERIOR LIGHTS STAYING ON AT NIGHT MAKE IT IMPOSSIBLE TO SEE! *TR

Electrical System
Filed Nov 28, 201436,500 milesOH

HAD A DOOR AJAR FAULT(DRIVER DOOR). OPENED AND CLOSED DOOR SEVERAL TIMES, WOULD NOT GO OUT. YOU CAN NOT LOCK THE DOORS WHEN THIS HAPPENS. THIS FAULT OCCURS EACH TIME WE DRIVE THE VEHICLE. *TR

Electrical System
Filed Nov 26, 201433,000 milesOH

THE DRIVER DOOR LATCH HAS A SWITCH TO INDICATE IF THE DOOR IS OPEN OR CLOSED. THIS SWITCH IS FAILING AND INDICATING THAT THE DOOR IS AJAR REGARDLESS OF THE ACTUAL STATUS. THIS PREVENTS THE ABILITY TO LOCK THE CAR DOORS WHILE DRIVING THE VEHICLE, AND OBSCURES ALBEIT DOES NOT PREVENT THE ABILITY TO RECOGNIZE OTHER OPEN DOORS. DEALER INDICATES THAT THIS IS A COMMON ISSUE. *TR

Electrical System
Filed Nov 25, 201440,520 milesOH

THE DOOR AJAR LIGHT STARTED COMING ON AND IS NOW ON CONSTANTLY. SINCE THE DOOR AJAR LIGHT WON'T GO OFF MY CONSOLE LIGHT STAYS ON AS WELL. I HAVE FOUND NOTHING TO FIX THIS ISSUE EXCEPT FOR COMPLETELY REPLACING IT. IT'S NOT A CHEAP FIX. *TR

Electrical System
Filed Nov 25, 201445,000 milesMA

THE DRIVERS SIDE DOOR ADJAR SENSOR IS MALFUNCTIONING EVEN WHEN THE DOOR IS FULLY CLOSED. WHEN THIS MALFUNCTION OCCURS, THE INTERIOR OVERHEAD LIGHT REMAINS LIT FOR 5-10 MINUTES AND IT CANNOT BE DISABLED. THIS IS ESPECIALLY PROBLEMATIC DURING NIGHT DRIVING, BECAUSE IT MAKES IT EXTREMELY DIFFICULT TO SEE THE ROAD AND SURROUNDING ENVIRONMENT WHILE THE LIGHT IS ON. THE FIRST TIME THE PROBLEM OCCURRED, FORD CLEANED THE CONTACTS AND IT FIXED THE ERROR FOR 6 MONTHS AND THE REPAIR WAS $148.50 WHEN IT APPEARED AGAIN, FORDS SOLUTION WAS TO REPLACE THE ENTIRE ASSEMBLY AND THE COST OF THIS 2ND REPAIR WAS $340.00. NOT ONLY HAVE THESE BEEN EXPENSIVE REPAIRS, IT MUST BE COMPLETED BECAUSE IT CREATES A DANGEROUS DRIVING EXPERIENCE AND THERE IS NO WAY TO DEACTIVATE THE SENSOR. THIS IS A FLAW IN THE DESIGN AND SHOULD BE RECALLED. *TR

Equipment Adaptive/Mobility
Filed Nov 24, 201484,000 milesKY

THE DOOR AJAR SWITCH DOES NOT WORK. WHAT THIS HAS DONE TO THE VEHICLE IS THE INTERIOR LIGHTS STAY ON IN THE CAR WELL AFTER IT HAS BEEN TURNED OFF. THE VEHICLE ALSO WILL NOT TURN THE INTERIOR LIGHT OFF WHEN RUNNING UNLESS YOU ARE IN DRIVE AND MOVE FORWARD. THE DANGER IS IN REVERSING AT NIGHT. THE LIGHTS DO NOT GO OUT WHATSOEVER IN REVERSE AND MAKES IT VERY DIFFICULT TO SEE AT NIGHT WHEN IN REVERSE. WE HAVE ALMOST HIT A PERSON, A CAR AND A FEW POLES WITH THIS LIGHTING STAYING ON. NOT ONLY DOES IT POSE A THREAT FOR A CRASH OR HITTING OTHER VEHICLES IT ALSO KILLS THE BATTERY IN THE VEHICLE. THIS SHOULD NOT BE AN ISSUE IN A VEHICLE THIS NEW. PLEASE DO SOMETHING ABOUT THIS THE LIGHTING THAT STAYS ON WILL GET SOMEONE HURT BECAUSE THE DRIVER CANNOT SEE WHERE THEY ARE REVERSING TO INTHE DARK. *TR

Unknown or Other
Filed Nov 21, 201438,000 milesNJ

DRIVING ALONG AND THE CAR LOST POWER, WRENCH LIGHT CAME ON. WE SHUT CAR OFF AND IT STARTED AND WE RESUMED DRIVING. THE NEXT DAY IT HAPPENED 5 TIMES. CALLED FORD AND THEY WERE NO RECALLS BUT IF YOU LOOK ON LINE THERE ARE MANY COMPLAINTS ABOUT THIS ISSUE WHICH CAN CAUSE SOMEONE'S LIFE! I BELIEVE THIS SHOULD BE A RECALL BY FORD. I CALLED FORD AND RECEIVED A CASE NUMBER [XXX] THE PART (THROTTLE) COST 600 TO FIX SINCE IT WAS NOT COVERED. I HOPE THAT THERE IS NO FATALITIES WITH THIS ISSUE BEFORE FORD RECOGNIZES IT! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Electrical System
Filed Nov 18, 201482,000 milesMN

READ DRIVER SIDE DOOR LATCH SENSOR SAYS THAT THE DOOR IS AJAR AND IT IS CLEARLY NOT. IT USED TO WORK BY OPENING AND CLOSING A FEW TIMES, BUT NOW HAS COMPLETELY FAILED. IT HAS BECOME A SAFETY ISSUE AS THE LOCKS WILL NOT ENGAGE WHILE DRIVING AS THE INTERIOR LIGHTS DON'T GO OFF EITHER. *TR

Structure › Body › Door
Filed Nov 17, 201454,557 milesPA

DRIVER DOOR SENSOR STATES DOOR IS AJAR WHEN IT IS NOT. *TR

Equipment Adaptive/Mobility
Filed Nov 15, 2014FL

THE DOOR AJAR LIGHT ON THE DASH, WHILE THE DOOR IS CLOSED, FOR THE DRIVERS SIDE REAR DOOR WILL NOT SHUT OFF. THE AUTOMATIC LOCKS WILL NOT ENGAGE AND THE DOME LIGHTS AND VARIOUS PARKING LIGHTS ON THE VEHICLE TURN OFF AND ON AT ALL HOURS OF THE DAY AND NIGHT WHILE CAR IS PARKED TAXING THE BATTERY. I ENDED UP HAVING TO BUY A NEW BATTERY OVER TIME. *TR

Electrical System
Filed Nov 14, 201430,000 milesSC

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THE DRIVER SIDE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

Structure › Body › Door
Filed Nov 14, 201424,000 milesMO

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL CAUSING THE DOME LIGHT TO REMAIN ON WHILE OPERATING THE VEHICLE. THE CONTACT INDICATED THAT THE VISIBILITY WAS DIMINISHED WHEN THE DOME LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE DOOR AJAR SWITCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.

Structure › Body
Filed Nov 14, 201445,000 milesWA

I HAVE HAD SEVERAL INCIDENTS WITH THE DRIVER DOOR AJAR SENSOR WHICH CAUSE THE INTEIOR LIGHT TO RENAIB O WHILE DRIVING OR PARKING. I HAVE CLEANED THE SENSOR A FEW TIMES BUT IT SEEMS TO BECOME AN ISSUE. *TR

Latches/Locks/Linkages
Filed Nov 14, 201429,513 milesTX

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR INDICATOR REMAINED ILLUMINATED AND THE AUTOMATIC DOOR LOCK SYSTEM FAILED TO FUNCTION PROPERLY. ALSO, THE CONTACT MENTIONED THAT THE FAILURE CAUSED THE DOME LIGHT TO STAY ILLUMINATED WHILE THE VEHICLE WAS IN MOTION. THE FAILURE OCCURRED DAILY. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 29,513.

Power Train
Filed Nov 14, 201466,000 milesOK

I WAS DRIVING MY 2011 FORD EDGE DOWN A BUSY HIGH TRAFFIC AREA GOING 45 MPH AND MY CAR STARTED SHAKING THE TOOL LIGHT CAME ON THE DASHBOARD AND IT JUST STOPPED IN THE MIDDLE OF THE ROAD, SOMEONE ALMOST REAR ENDED ME PEOPLE WERE HONKING, I STILL HAD ALL POWER BUT MY ACCELERATION JUST STOPPED, PULLED OVER TO THE SIDE WITH THE EMERGENCY FLASHES ON TURNED THE CAR OFF AND SAT FOR A MINUTE I RESTARTED IT AND DROVE IT HOME, IT DID THE EXACT SAME THING TWO DAYS LATER. I CALLED MY EXTENDED WARRANTY COMPANY AND PROCEEDED TO TAKE IT TO THE DEALERSHIP. I TOLD THEM AFTER DOING RESEARCH I THOUGHT IT WAS THE THROTTLE BODY. THEY CHECKED IT OUT AND SAID IT WAS A BAD MASS SENSOR, FIXED IT AND SAID I WAS GOOD TO GO. I PICKED UP THE CAR AND TWO DAYS LATER IT DID THE SAME THING, CAR SHOOK, TOOL LIGHT CAME ON, THEN I LOST ACCELERATION, COASTED INTO A PARKING LOT, HAPPENED 2 MORE TIMES AGAIN. I TOOK IT BACK TO THE DEALERSHIP THEY SAID NO CODES WERE COMING UP SO THEY COULDN'T FIX ANYTHING. I SAID WELL OBVIOUSLY SOMETHING IS WRONG, I SUGGESTED THE THROTTLE BODY THEY SAID NO CODES CAME UP, NOTHING THEY CAN DO, AGAIN I SAID SOMETHING IS WRONG ITS NOT SAFE TO DRIVE! HE SAID UNLESS THE CODE COMES UP FORD WILL NOT LET THEM REPLACE ANYTHING. I ASKED HIM WHAT THE SOLUTION IS HE HAD NOTHING. HE SAID UNLESS IT HAPPENS WHILE THEY TEST DROVE IT THERE IS NOTHING THEY CAN DO. SO IM STUCK WITH A FAULTY CAR WITH NO SOLUTIONS. *TR

Service Brakes
Filed Nov 12, 201481,000 milesKS

SLOWING AT A STOP AND DEPRESSED BRAKES. BRAKES DID NOT ENGAGE PEDAL BECAME VERY HARD TO PUSH VEHICLE ROLLED THROUGH STOP. LET OFF BRAKE AND DEPRESSED AGAIN AND BRAKES SLOWLY ENGAGED. THIS HAPPENED SEVERAL TIMES BEFORE I COULD GET HOME TO PARK VEHICLE. DID NOT HAPPEN AT HIGHER SPEEDS ONLY 30MPH AND BELOW. CHECKED BRAKE FLUID LEVEL, OK. PULLED WHEEL AND BRAKE PADS WERE FINE. WILL BE CONTACTING DEALER TO SEE IF SERVICE ADVISOR'S HAVE BEEN ISSUED. *TR

Structure › Body › Door
Filed Nov 11, 2014LA

DOOR LATCH AJAR SWITCH LIGHT SAYS PASSENGER DOOR IS NOT CLOSE WHEN IT IS CLOSE, INTERIOR LIGHT WILL NOT GO OFF. AND DOORS WILL NOT LOCK AS LONG AS IT SAYS DOOR IS AJAR. *TR

Electrical System
Filed Nov 7, 2014CA

DRIVER'S & LEFT BACK DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSED. SOME NOISE APPEARS WHEN HANDIN OUT THE STEERING. *TR

Air Bags
Filed Nov 7, 201470,000 milesCO

I HAVE A 2011 FORD EDGE AND AT 70,000 MILES, MY DOOR AJAR LIGHT STAYS ON EVEN THOUGH MY DOOR IS CLOSED. I CAN'T LOCK MY DOORS WHILE I'M DRIVING WHICH WORRIES ME SINCE I HAVE A 5 MONTH OLD BABY. MY BATTERY DIES BECAUSE MY INTERIOR LIGHTS STAY ON DUE TO THE DOOR BEING "AJAR". I'VE ALSO HEARD THAT MY AIRBAGS MAY NOT DEPLOY IN AN ACCIDENT IF MY INTERIOR LIGHTS ARE ON. THAT'S A SCARY THOUGHT! I'VE BEEN TOLD THAT THE SENSOR TO THE LATCH IS JUST DIRTY AND THAT IT NEEDS TO BE CLEANED OFF WHICH WOULD COST ME $450! THEN THEY SAID THAT THEY COULD JUST REPLACE IT. THIS IS RIDICULOUS! FORD NEEDS TO FIX THIS PROBLEM! I'VE ALWAYS LOVED FORD, BUT AFTER OWNING THIS VEHICLE AND HAVING THIS SILLY ISSUE, I DON'T THINK I'LL BE BUYING ANOTHER FORD AGAIN!!! *TR

Engine
Filed Nov 6, 201415,005 milesTX

DURING DRIVING MY 2011 FORD EDGE THE ENGINE STALLED WITHOUT WARNING. THE STALL OCCURRED AT AN APPROXIMATE DRIVING SPEED OF 30 MPH IN THE MIDDLE OF THE ROADWAY. A LIGHT DEPICTING A WRENCH SHOWN ON THE INSTRUMENT CLUSTER DISPLAY ALONG WITH A MESSAGE TO CONSULT MANUAL. AT THE TIME THIS HAPPENED, I TURNED OFF THE CAR AND RESTARTED IT TO SEE IF I COULD GET IT GOING AGAIN BEFORE I GOT HIT BY A CAR. THE CAR DID START AND THEN DROVE NORMALLY. I LOOKED IN THE MANUAL AND FOUND THE WRENCH ICON TO INDICATE A POWERTRAIN DEFECT. SINCE THIS WAS A DRIVING HAZARD, I HAD IT TOWED TO THE DEALER. THE ONBOARD COMPUTER WAS ACCESSED AND THE CODE C-P2111 WAS DIAGNOSED. I WAS TOLD THAT THIS WAS A DEFECTIVE THROTTLE BODY AND THAT IT WOULD BE REPLACED. A NEW PART WAS INSTALLED AND I HAVE DRIVEN THE CAR APPROXIMATELY 250 MILES AND IT SO FAR HAS NOT REPEATED THE SAME STALLING. IT DOES NOT, HOWEVER, MAINTAIN CONSISTENT RPMS WHILE IDLING. A COUPLE OF TIMES THEY DIPPED DOWN LOW ENOUGH THAT I THOUGHT THE CAR WAS GOING TO DIE AT A TRAFFIC LIGHT. I TOOK IT BACK TO THE DEALER AND THEY SAID THEY COULD FIND NOTHING WRONG. I DISAGREE--I DIDN'T HAVE THIS PROBLEM PRIOR TO THE INSTALLATION OF THE THROTTLE BODY. I AM MAKING THIS COMPLAINT BECAUSE THIS ISSUE IS A SEVERE PROBLEM THAT COULD CAUSE SOMEONE TO LOSE THEIR LIFE IF THE CAR STALLED ON THE FREEWAY. WHEN IT STALLS, THE CAR DOESN'T SLOWLY COAST ALONG, IT ABRUPTLY STOPS. THIS MAY BE THE SAME PART THAT IS IN OTHER FORD VEHICLES FOR WHICH A RECALL HAS BEEN MADE, BUT

Electrical System
Filed Nov 4, 201423,000 milesIN

CAR ALMOST SHUTS DOWN, YOU CAN DRIVE IT AT 1 MPH OR RESTART & IT WORKS FINE. ENGINE LIGHT DOES COME ON. HAD IT TOWED TO DEALERSHIP & THEY COULDN'T FIND ANYTHING WRONG. WE ARE BOTH HANDICAP, IT'S ARE ONLY CAR & SHUTS OFF DAILY. DEALERSHIP CAN NOT DO ANYTHING UNLESS WE BRING IT, TAKE A MECHANIC WITH US & IT HAPPENS WHILE HE IS IN THE CAR!! *TR

Structure › Body › Door
Filed Nov 3, 201440,000 milesNE

"PASSENGER DOOR AJAR" INDICATOR INTERMITTENTLY COMES ON AND REQUIRES SEVERAL HARD DOOR SLAMS TO REMOVE IT. ASIDE FROM BEING VERY ANNOYING, THIS IS A POTENTIAL SAFETY ISSUE FOR THE FOLLOWING REASONS; 1. WHEN THE DOOR AJAR INDICATOR IS ON, THE DOORS WILL NOT AUTOMATICALLY LOCK AND CANNOT BE LOCKED MANUALLY, 2. THE INTERIOR DOME LIGHT COMES ON AND CANNOT BE TURNED OFF. THIS IS ESPECIALLY HAZARDOUS AT NIGHT. 3. I HAVE BEEN TOLD THE AIRBAGS WILL NOT DEPLOY IF THE DOOR AJAR INDICATOR IS ON. THIS ISSUE HAS APPARENTLY BEEN A PROBLEM FOR SEVERAL YEARS FOR FORD AND THE PROBLEM HAS NOT BEEN CORRECTED. THERE ARE MANY POSTS AND YOU TUBE VIDEOS ADDRESSING THE PROBLEM. I PLAN TO HAVE THE DEALER REPLACE THE SENSOR, BUT I MAINTAIN THAT THIS IS A SAFETY ISSUE AND FORD SHOULD FIX THE DEVICE. *TR

Electrical System
Filed Nov 2, 201460,000 milesNC

DRIVER DOOR AJAR LIGHT STAYS ON CONSTANTLY MAKING THE VEHICLE UNABLE TO LOCK DOORS AUTOMATICALLY AND MANUALLY. ALSO, INTERIOR LIGHTS STAY ON LONGER MAKING NIGHT DRIVING UNSAFE AS WELL AS RISK FOR BATTERY DYING. *TR

Visibility/Wiper
Filed Oct 31, 201450,409 milesWA

THE DOOR AJAR WARNING LIGHT WILL NOT GO OFF EVEN IF THE DOOR IS CLOSED, WHICH MAKES THE INTERIOR LIGHTS STAY ON WHILE DRIVING WHICH IS A HAZARD AT NIGHT TIME, CREATES LOW VISIBILITY, HARD TO SEE THE ROAD. ALSO THE DOORS LOCK AND UNLOCK SPORADICALLY BECAUSE OF THE MALFUNCTIONING SENSOR. SEVERAL PEOPLE I KNOW WITH THE SAME VEHICLE HAVE HAD THE SAME PROBLEM WITH THEIRS. SEEMS LIKE FORD IS CASHING IN ON THE 600.00 REPAIR TO FIX THE MALFUNCTIONING LIGHT.... AT THE DRIVERS EXPENSE, MONETARY EXPENSES AND SAFETY EXPENSES. NOT OK. *TR

Electrical System
Filed Oct 30, 201459,000 milesTX

THE LATCH SENSOR TELLING THE CAR THAT THE DOOR IS AJAR IS STICKING. IT WON'T ALLOW THE DOORS TO LOCK BECAUSE IT THINKS THE DOOR IS STILL AJAR. THE INTERIOR LIGHTS STAY ON WHICH ALSO DRAIN THE CAR'S BATTERY. THE FACT THAT MY CAR DOORS WON'T LOCK AS A RESULT OF THIS SENSOR ISSUE IS A SAFETY ISSUE FOR ALL THAT ENCOUNTER IT. *TR

Electrical System
Filed Oct 30, 201464,150 milesOH

AS MANY OTHER FORD EDGE OWNERS HAVE REPORTED, THE DOOR AJAR WARNING IS ILLUMINATED AND DOORS WILL NOT LOCK. DOOR IS SHUT BUT CONTINUES TO DO THIS. *TR

Electrical System
Filed Oct 29, 201465,500 milesRI

THE DOOR LATCH SENSOR MALFUNCTIONS CAUSING THE INSTRUMENT PANEL TO ANNOUNCE THAT THE DOOR IS AJAR EVEN THOUGH ALL FOUR DOORS ARE SHUT CORRECTLY. IF YOU CANNOT MAKE THE MESSAGE GO AWAY BY REOPENING AND SHUTTING THE DOOR, THEN THE DOORS WILL NOT LOCK ONCE THE VEHICLE IS IN MOTION AND THE DOME LIGHTS WILL REMAIN ILLUMINATED. ALSO, THE BIGGEST DANGER IS THAT THE LATCH CAN MALFUNCTION WHILE DRIVING CAUSING THE DOORS LOCKS TO UNLOCK WHILE DRIVING AT HIGH RATES OF SPEED. THIS IS CONCERNING GIVEN THAT MY DAUGHTER RIDES IN THE BACK SEAT. THIS HAS CAUSED BATTERY TO BE DRAINED. *TR

Electrical System
Filed Oct 27, 201426,000 milesMN

MY 2011 FORD EDGE WITH 28,000 MILES JUST DROPPED OUT OF THE THREE YEAR WARRANTY AND THE DOOR AJAR WARNING CAME ON AFTER SHUTTING MY CAR DOOR AND WOULD NOT GO OUT. THE DOOR WAS SHUT, BUT THE SENSOR STILL INDICATED THE DOOR WAS NOT CLOSED. AS A RESULT THE AUTO DOOR LOCK WOULD NOT ENGAGE AND INTERIOR LIGHTS STAYED ON. THIS PROBLEM GOT WORSE OVER TIME AND NOW THE DOOR AJAR INDICATOR NEVER SHUTS OFF. THIS IS A BIG SAFETY ISSUE IN THAT THE DOORS DO NOT LOCK AS THEY SHOULD AND IF THE DOOR DOES HAPPEN TO BE AJAR YOU WOULD NEVER KNOW. I BELIEVE THERE IS AN EXISTING SERVICE BULLETIN(TSB 14-0011) ON THIS, BUT IT SHOULD REALLY BE A RECALL BECAUSE IT APPEARS TO BE A PRETTY COMMON PROBLEM WITH MANY FORDS. I GUESS FORD IS WAITING FOR SOMEONE TO FALL OUT OF A MOVING CAR AND GET HURT BEFORE THEY ISSUE A RECALL. INSTEAD FORD HAD ME PAY OVER 600.00 TO FIX THE ISSUE JUST OUT OF WARRANTY. *TR

Electrical System
Filed Oct 24, 2014151,000 milesKS

WHILE DRIVING ON THE HIGHWAY AT 70 MPH, THE CAR SUDDENLY JERKED AND QUICKLY LOST SPEED, AND THE WRENCH LIGHT CAME ON. I ATTEMPTED TO PRESS THE GAS PEDAL, HOWEVER NOTHING REACTED, THE CAR WOULDN'T ACCELERATE. AFTER TURNING ON THE HAZARD LIGHTS, I WAS ABLE TO CREEP TO THE SHOULDER AND ON THEN ONTO THE OFF-RAMP WHERE I RESTARTED THE CAR. INITIALLY EVERYTHING WORKED; I WAS ABLE TO ACCELERATE, BUT SHORTLY AFTER THE JERKING/LOSS OF SPEED HAPPENED AGAIN. AFTER CALLING MY HUSBAND TO MEET ME WHERE I WAS STRANDED, I CALLED MY INSURANCE COMPANY TO ACTIVE ROADSIDE ASSISTANCE. OUR CAR WAS TOWED TO A LOCAL FORD SHOP WHERE THEY TOLD US THAT OUR ELECTRONIC FUEL THROTTLE FAILED AND HAD TO BEEN REPLACED AT JUST ABOUT $900 (PLUS THE TOW). *TR

Power Train
Filed Oct 23, 2014102,000 milesIN

THROTTLE BODY KEEPS FAULTING OUT AND LOOSING POWER TO THE VEHICLE ACCELERATION. CAUSING ME A LOT OF TROUBLE AND I AM A SINGLE FATHER TRYING TO RAISE FOR KIDS. I AM VERY UPSET WITH FORD RIGHT NOW!! *TR

Engine
Filed Oct 23, 2014102,000 milesIN

ENGINE STALL, LOW OIL PRESSURE LIGHT COMES ON AND LOOSE STEERING CONTROL AND BRAKES.....VERY UNSAFE AND DANGEROUS!! I AM VERY UNSATISFIED WITH FORD RIGHT NOW. I HAVE SEVERAL ISSUES WITH THIS VEHICLE RIGHT NOW AND AM NOT HAPPY!!!! *TR

Electrical System
Filed Oct 23, 201460,000 milesMA

DOOR AJAR SIGNAL COMES ON DASH SIGNALING DRIVERS DOOR IS NOT CLOSED. ALL DOORS WILL NOT LOCK AND DOME LIGHTS STAYS ON. RECLOSING DOOR DOES NOT CHANGE STATUS. *TR

Engine and Engine Cooling
Filed Oct 22, 201446,490 milesVA

DRIVING IN RESIDENTIAL AREA @ 35MPH. WRENCH LIGHT CAME ON, CAR WOULD NO LONGER ACCELERATE AND WAS COASTED TO THE SIDE OF THE ROAD. CAR WAS TURNED OFF AND THEN BACK ON AND WAS ABLE TO BE DRIVEN WITHOUT PROBLEM. SAME EVENT PREVIOUSLY DESCRIBED OCCURRED AGAIN.1.5HRS LATER. THIS EVENT HAPPENED AT A LIGHT THAT HAD JUST TURNED GREEN AND THE CAR HAD TO BE STOPPED IN A TURN LANE, TURNED OFF AND BACK ON, CAUSING A DISTURBANCE IN TRAFFIC PATTERNS. AT THIS POINT, THE DEALERSHIP WAS CALLED AND NOTIFIED THAT I WAS BRINGING THE CAR IN FOR IMMEDIATE SERVICE. THE CAR THEN SHUT OFF AGAIN AND MY HUSBAND AND I DECIDED IT WAS NOT SAFE FOR ME TO TRAVEL 25MI TO DEALERSHIP WHERE CAR WAS PURCHASED. WE WENT TO THE NEAREST FORD DEALERSHIP,APPROX.5 MI AWAY. IN ROUTE TO NEAREST DEALERSHIP ON INTERSTATE GOING 65MPH THE CAR SHUT OFF. I WAS ABLE TO GET THE CAR OVER ON THE SHOULDER TO STOP THE ENGINE.THE AREA WHERE MY CAR CAME TO A STOP WAS RIGHT AROUND A BLIND BEND IN THE ROAD. THE CAR WAS RESTARTED AND I DROVE FORWARD WHILE STILL ON THE SHOULDER IN HOPES THAT I WOULD BE ABLE TO GET AROUND THE BEND IN THE ROAD AND BE ABLE TO SAFELY ACCELERATE AND MERGE BACK INTO TRAFFIC WITHOUT DOING SO BLINDLY. I EXITED THE INTERSTATE ONTO SECONDARY ROADS LESS THAN 1MI LATER. THE CAR SHUT OFF 4 MORE TIMES WHILE DRIVING TO THE DEALERSHIP. ONE OF THESE TIMES WAS IN THE MIDDLE OF A HIGH TRAFFIC INTERSECTION WHICH INVOLVED 3 LANES OF TRAFFIC EACH WAY. MY VEHICLE WAS SERVICED AND RETURNED TO ME THAT EVENING. THROTTLE BODY WAS

Vehicle Speed Control
Filed Oct 21, 201461,000 milesNC

WHILE DRIVING MY 2011 FORD EDGE IN HEAVY TRAFFIC IT SUDDENLY LOSS ALL ACCELERATION DROPPING DOWN TO A CRAWL. THIS LOSS OF SPEED ALMOST CAUSED THE VEHICLE BEHIND ME TO CRASH INTO MY REAR END. I HAD TO COAST TO THE SIDE OF THE ROAD, TURN MY CAR OFF AND THEN RESTART. IT TOOK THE CAR TO THE DEALER AND WAS TOLD IT WAS THE ELECTRONIC THROTTLE BODY WHICH THEY ARE HAVING ISSUES WITH. IT IS BEING RECALLED ON SOME FORD MODELS BUT NOT ON THE EDGE. I THINK THAT THIS IS CRAZY. IF THEY KNOW THEY HAVE AN ISSUE WHY NOT FIX IT ON ALL MODELS. THANK GOODNESS I WAS LUCKY ENOUGH THAT THE DRIVER BEHIND ME WAS PAYING ATTENTION. IF THIS HAD HAPPENED ON THE INTERSTATE IT COULD HAD SERIOUSLY INJURED SOMEBODY. I HOPE THAT THE NTSB LOOKS INTO THIS BEFORE SOMEONE GETS KILLED. *TR

Vehicle Speed Control
Filed Oct 21, 201461,000 milesNC

WHILE DRIVING MY 2011 FORD EDGE IN HEAVY TRAFFIC IT SUDDENLY LOSS ALL ACCELERATION DROPPING DOWN TO A CRAWL. THIS LOSS OF SPEED ALMOST CAUSED THE VEHICLE BEHIND ME TO CRASH INTO MY REAR END. I HAD TO COAST TO THE SIDE OF THE ROAD, TURN MY CAR OFF AND THEN RESTART. IT TOOK THE CAR TO THE DEALER AND WAS TOLD IT WAS THE ELECTRONIC THROTTLE BODY WHICH THEY ARE HAVING ISSUES WITH. IT IS BEING RECALLED ON SOME FORD MODELS BUT NOT ON THE EDGE. I THINK THAT THIS IS CRAZY. IF THEY KNOW THEY HAVE AN ISSUE WHY NOT FIX IT ON ALL MODELS. THANK GOODNESS I WAS LUCKY ENOUGH THAT THE DRIVER BEHIND ME WAS PAYING ATTENTION. IF THIS HAD HAPPENED ON THE INTERSTATE IT COULD HAD SERIOUSLY INJURED SOMEBODY. I HOPE THAT THE NHTSB LOOKS INTO THIS BEFORE SOMEONE GETS KILLED. *TR

Vehicle Speed Control
Filed Oct 21, 201461,000 milesNC

WHILE DRIVING MY 2011 FORD EDGE IN HEAVY TRAFFIC IT SUDDENLY LOSS ALL ACCELERATION DROPPING DOWN TO A CRAWL. THIS LOSS OF SPEED ALMOST CAUSED THE VEHICLE BEHIND ME TO CRASH INTO MY REAR END. I HAD TO COAST TO THE SIDE OF THE ROAD, TURN MY CAR OFF AND THEN RESTART. IT TOOK THE CAR TO THE DEALER AND WAS TOLD IT WAS THE ELECTRONIC THROTTLE BODY WHICH THEY ARE HAVING ISSUES WITH. IT IS BEING RECALLED ON SOME FORD MODELS BUT NOT ON THE EDGE. I THINK THAT THIS IS CRAZY. IF THEY KNOW THEY HAVE AN ISSUE WHY NOT FIX IT ON ALL MODELS. THANK GOODNESS I WAS LUCKY ENOUGH THAT THE DRIVER BEHIND ME WAS PAYING ATTENTION. IF THIS HAD HAPPENED ON THE INTERSTATE IT COULD HAD SERIOUSLY INJURED SOMEBODY. I HOPE THAT THE NHTSB LOOKS INTO THIS BEFORE SOMEONE GETS KILLED. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Ford Edge → · Every Edge year → · How the figures are calculated →