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2019 Ford Ecosport complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2019 record →

Engine
Filed Sep 29, 2023106,000 milesOH

The contact owns a 2019 Ford EcoSport. The contact stated while driving 60 MPH, the vehicle started to decelerate independently and failed to exceed 30 MPH. The contact stated that the oil pressure and check engine warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a general engine failure. The contact was informed that the engine needed to be replaced. The vehicle was taken to an independent mechanic, who confirmed the diagnostic result. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 106,000.

Engine
Filed Sep 28, 2023FL

Low engine oil pressure light came on at around 66,423.04 miles while driving to work. There was very low power in the engine. I had to turn around and head back home before my engine shut down on me. So slowly I drove back home at the risk being stuck in the middle of traffic. My mechanic says that shavings from the timing belt behind the engine clogged up my oil pump. My car’s been off the road for over two months as I don’t have thousands of dollars to fix it.

Engine
Filed Sep 27, 2023PA

Engine has failed due to an issue stemming from their oil pump. Some report seeing a low oil level warning lamp on their dash right before they lose power, in some cases while the vehicle is in motion.

Engine
Filed Sep 27, 2023VA

The check engine light came on with (what Ford Service stated) and emissions error. Then three days later the check engine light came on along with the low oil pressure warning. The car was not accelerating and had stopped completely when driving on Saturday (the day the all the light come on). Did not drive the car until it my appointment with Ford Service on the following Weds. The service tech stated that the teeth if the oil pump were shredded and that I had metal shaving in the engine. The oil pressure was at 3PSI. That was only three days after the car was seen at the shop.

Engine and Engine Cooling
Filed Sep 27, 202372,000 milesCA

The contact owns a 2019 Ford EcoSport. The contact stated while driving 70 MPH, there was an abnormal sound coming from the vehicle. The vehicle slowed down and lost motive power. While pulling over, the vehicle shutoff and failed to restart. The oil light illuminated, and the low oil pressure message was displayed. The vehicle was towed to the residence. The vehicle was towed to an independent mechanic and the contact was informed that the oil pump failed and caused engine failure. The mechanic replaced the oil pump. The mechanic completed a compression test, which indicated that the engine needed to be replaced. The mechanic informed the contact that the oil pump belt fractured, the timing chain fractured, the engine belt bent, and the head gasket was blown. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was like NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was not contacted. The failure mileage was approximately 72,000.

Engine
Filed Sep 27, 2023TX

The 2019 Ford Eco Sport had the loss of oil pressure indicator light turn on all of a sudden. Took to a local mechanic and the oil pressure belt in the engine malfunctioned and is not lubricating the entire engine which could cause the car to freeze up instantly and unexpectantly. It was dangerous to me and others if the car just stopped driving all of a sudden. I stopped driving the car and had it towed to the dealership. The loss of oil pressure light turned on for the first time yesterday 9/26/23. Apparently, this is a common problem for the Eco Sport and the engine is on back order.

Engine and Engine Cooling
Filed Sep 25, 202363,000 milesTX

The contact owns a 2019 Ford Ecosport. The contact stated that while his wife was driving approximately 60-65 MPH, the vehicle lost motive power. The contact's wife was able to pull to the side of the road. The check engine and the low oil pressure warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired; however, the contact stated that while driving at various speeds, the vehicle went into LIMP Mode. The vehicle was taken back to the dealer, where an unknown sensor was replaced; however, the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was notified of the failure and referred the contact to another dealer. The failure mileage was approximately 63,000.

Engine
Filed Sep 25, 2023MA

My vehicle is about three years old and with no prior warnings that something may be wrong, I received a “Low Engine Oil Pressure” warning while driving down the highway that caused me to pull the vehicle over. Acceleration was affected and the car was not operating properly and so I received a tow to a shop. The shop called to inform me that it is in need of a total engine repair and would cost me about $8500 for a used engine since Ford does not currently have any new ones available. I spoke with Ford customer service as well as my dealership who both informed there were no current options for financial assistance from Ford at this time. I am now left with a vehicle that requires more money in repairs than I have to pay it off. Ford is well aware of this issue and I know I am one of many Ford owners who are now left with this problem. This is not the first issue I have had with this vehicle. Approximately a year ago my computer system that handles my back up camera and hands free technology also stopped working and is in need of an APIM replacement which is about $4000. This is also an issue well known to Ford users and impacts the safety of the drivers. All in all to make necessary repairs would cost almost as much as the MSRP for the vehicle itself and I still have half of that to continue to pay on.

Engine
Filed Sep 23, 2023IN

Oil pump pulley failure resulting in loss of oil pressure while driving and causing catastrophic engine failure

Engine
Filed Sep 11, 2023NC

On July 7th, 2023 I went to my Ford dealership to get my standard oil change for my 2019 Ford Ecosport. While doing regular inspections during that visit I was notified that I had a cracked oil pan and was told that it was not a major issue at the time but should get it repaired. On July 28, 2023 I went to get my standard state inspection. Before the car was inspected I specifically asked if the oil pan would need to be fixed prior to inspection as I had noticed that my engine light came on but then shut off after a day or two. I was told the oil pan would not fail my inspection and was given a passing review. On September 10th, 2023 I was driving back from vacation, two hours from my home, when, while on the highway, my low engine oil pressure light came on and my car started to kick back and lose power. I was luckily able to eventually pull over somewhere safe but the car was no longer drivable as I could not accelerate and the brakes began to fail. I had to have it towed back to my home dealership for inspection. It is currently being looked at. After brief research I have read several other reports regarding my 2019 Ford Ecosport and engine failure. My car was bought brand new, I’ve only had it for 4 years and has 72,000 miles on it when the incident occurred.

Engine
Filed Sep 9, 2023NY

Saturday 9/3/23 low engine oil pressure light came on and engine started to run sluggish towed to Ford dealer where I was told I had catastrophic engine failure and need to replace engine costing approximately $8,000 on a car I still owe $7500 on metal was found in the oil mileage at the time of the incident 93,445 (all highway miles driven)

Lane Departure › Blind Spot Detection
Filed Sep 9, 2023CA

I took my car into the ford dealership in Temecula. California and I wanted the seat repaired to warranty specific help. Right after I purchased the car I was in really bad traffic on the Temecula freeway and I leaned back and the seat made a popping sound. I’m now being told by ford Temecula Gosch dealership service dept that they will not fix the seat because it’s not a defective seat and they will not let me speak to anyone in the warranty dept. I’m hoping you can help me get this seat fixed as it slides when I turn my car to the right or left and now I’m having pain in my right leg and back. I’ve taken my car in several times for help and they just play games.

Structure › Body
Filed Aug 21, 2023NY

On July 26, 2023 while traveling on the Chesapeake Bay Bridge in the tunnel, the rear spoiler, which is attached to the Rear Header flew off my vehicle’s roof. Upon inspection of the Rear Header, there are clips which snapped off and broken, which are manufacturing defects.

Power Train
Filed Aug 8, 2023CA

Stoped at gas station for fuel and oil light started flashing with low oil pressure warning. started misfiring and making internal noise shut off only ran 45 sec after light and had to have towed home (200) mi. started researching and found numerous complaints and service messages to dealers prior to purchase. vehicle not repaired yet, i plan on doing myself as i am ASE master tech, with 40 years' experience. should be a recall issued ford is aware of problems.

Unknown or Other
Filed Aug 1, 2023OH

My car over heats on highway going past 75 mph the have changed the thermostat twice and a sensor twice and still no determination on why it’s still doing this

Engine
Filed Jul 31, 2023OH

My cars low engine oil light came on suddenly and then the engine started making noises. Full on oil and not leaking. Mechanic says it’s an internal issue and will be $5600 to repair. I already have an electrical issue with the A-pin that Ford said was $3000. It never got repaired because they never contacted me saying the part was in. The engine issue has a recall for the year make and model of my car but my car was built 7 days after the cut off. That date needs to be changed to include my car since it’s the same exact issue according to the mechanic.

Unknown or Other
Filed Jul 31, 2023OK

Vehicle Dynamic Control Switch, and Crankcase Venation System Disconnected are the readings that come up when reading codes due to engine light being on

Service Brakes
Filed Jul 20, 2023FL

Engine pressure oil light on Braking system failure

Power Train
Filed Jul 18, 2023AL

Oil pump tensioner belt broke. Cause no oil to the engine. Recall exists but not for my particular car because it was built after April 2019

Engine
Filed Jul 16, 2023NC

My 2019 Ford Ecosport started running rough around the middle of June 2023. I thought it was time for a tune up. The car didn’t display any warning lights on the dashboard. I kept driving it and made a appointment with Firestone for a tuneup and oil change because the oil change was coming due soon. Before I could go to that appointment my car’s engine started making more noise. I called a friend who is an A tech to look at my car. He said yes that this was a known problem with the Ford Ecosport 1.0 engine. The cooling line leaks antifreeze into the engine and causes the problem with the oil pump leading to no oil pressure. He said he could repair the car at 17 hours of labor plus parts if the issue has blown the engine, but until Ford fixes the design issue it will happen again. I have owned my car for a little over a year and the car does not have a warranty left on it. There are class action suits against Ford for this problem, and I am wondering why have they not recalled the vehicle when this is a known issue.

Engine
Filed Jul 13, 2023IL

According to 4 mechanics who said there has to be a recall because The system time chain in the engine has to be replaced but the vehicle has not even reached the mileage to require. They all suspect a recall. Ford dealership- said "they would not do an oil change because the engine could blow up on their guys" The car has been maintained more then regularly through Ford, and never once throughout the service was there any arising issues with the engine during their diagnostics done every 3 weeks.

Engine
Filed Jun 29, 202368,000 milesGA

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle stalled and inadvertently jerked, and the engine seized. The vehicle was towed to the dealer and diagnosed with fuel injection failure and metal shavings inside the engine. The engine was replaced, and the vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000.

Unknown or Other
Filed Jun 29, 2023NY

The car will suddenly slow down. I will be going 65 miles an hour then the car will slow down to 30 miles an hour when attempting to speed up the car will start jerking and the engine will rev, but the car will not go any faster. Then the car will jolt forward unexpectedly.

Electrical System
Filed Jun 16, 2023AR

It began with having issues with power window sometimes not going up or down, then I started to have problems with the compass on the car always pointing north, then the car lost access to bluetooth and the sync 3 system refused to update. From there the issue with the radio not coming on started and was advised to do master reset, soft reset, then hard reset. Did this multiple times and now the display no longer comes on at all. I have lost the ability of my rear camera, cannot use USB ports and 12v. I have no access to radio, bluetooth, carplay of any kind, went to the dealer about it and they said the APIM module is bad and it will cost around $4,000 to replace. That is ridiculous. This car has been nothing but trouble since about 2 weeks after the warranty expired. I cannot afford to get the thing repaired and am too underwater on the loan to trade it in for a new car. I will never buy a ford again and I've been buying cars from ford for 13 years. This issue needs to have a recall because I have read thousands of reviews about this same issue.

Engine
Filed Apr 16, 2023AR

While driving home from work, the low engine oil pressure light came on. I immediately pulled over and checked the oil. There’s plenty. I continue to drive and start hearing a knocking sound. My check engine light is now illuminated as well as low engine oil light and the wrench and the display says SEE MANUAL. I parked. I’m being told my mechanic that the engine needs to be replaced. This happened at 67,000+ miles.

Engine
Filed Apr 14, 2023AR

Engine had felt off for a couple days it as if it had bad gas or something. Since no warning lights were illuminated I was trying to keep a close eye on it. Then on my way home from work the oil pressure light came on. I pulled the vehicle over and got it towed to the dealership. Just paid $170 for diagnosis to be told the dealership quoted 7275.39 replace the engine among other parts(other things that could have messed up with the loss of oil pressure & labor before tax. I still owe approx. $6000 on the vehicle. the vehicle had approx. 69,000 miles but under 70,000. How is this a thing? How can a vehicle fail that fast without warning? I was luckier than some that I have seen with the same issue when reviewing what has happened. I think premature engine failure without warning is pretty dangerous It was very scary at 60mph with not shoulder to pull over with. How is this such a widespread problem with no recall? I reached out to Ford Customer Service to see if they would offer any assistance since it was so close to powertrain and was denied. Now I have a 2019 car with less than 70K miles that is costing me money that almost got me killed when it broke down with no Failed with no warning? So many stories similar to my owe when I read the complaints, every one as if it was coming from me! Ford has to be held accountable!!!!

Engine
Filed Mar 30, 202374,000 milesDE

The contact owns a 2019 Ford Ecosport. The contact stated that while his wife was driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was towed to the dealer, who informed the contact that the engine needed to be replaced. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 74,000.

Engine
Filed Mar 22, 202345,000 milesFL

The contact owns a 2019 Ford Ecosport. The contact stated while driving approximately 60 MPH, the "check engine" warning light illuminated, and the vehicle started losing motive power. The contact attempted to depress the accelerator pedal and the vehicle failed to respond. The contact steered the vehicle to the side of the highway and then the vehicle stalled. The contact stated that the power steering, brakes, and instrument panel remained operable. The contact stopped the vehicle and shifted into park(P). The contact made several attempts to restart the vehicle however, the vehicle failed to start. The contact stated that the gear shift lever remained in park (P) while attempting to shift and restart the vehicle in neutral(N). The contact had the vehicle towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 45,000. The VIN was not available.

Engine
Filed Mar 17, 2023TX

I was driving when my oil light came on. I traveled approximately 6 miles and stopped. I checked my oil and still had some in the reserve so I traveled on. I called a repair shop and was on my way there when my engine light came on and i lost power. Now I am being told i have to replace my engine. It only has 64K miles.

Engine and Engine Cooling
Filed Mar 17, 202355,000 milesNC

The contact owns a 2019 Ford Ecosport. The contact stated that while driving at various speeds, the vehicle was jerking with the "Reduce Engine Power" message and wrench warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the thermostat housing and engine block thermostat needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 55,000.

Engine and Engine Cooling
Filed Mar 14, 202391,000 milesNJ

The contact owns a 2019 Ford Ecosport. The contact stated when he started the vehicle the "low oil pressure" light was illuminated. The contact drove the vehicle to a dealer who diagnosed the vehicle and determined that the engine needed to be replaced due to a failure of the oil pump. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and became aware that there were numerous complaints on the NHTSA website about the "low oil pressure" failure and subsequent engine damage. The failure mileage was approximately 91,000.

Engine
Filed Mar 7, 2023NC

While driving my 2019 ford ecosport start to make noise and a message saying loss of engine oil pressure came on. I have been told that it is do to a broken oil pump belt tensioner and that the motor is now locked up and hasto be replaced. The vehicle was manufactured in February 2019 and if you look at MC-10198600-0001.pdf 71.344KB you will find that this is a now issue that ford is refusing to pay to fix.

Latches/Locks/Linkages › Tailgate › Latch
Filed Feb 28, 2023ME

Door latch for rear tailgate. While traveling the warning light would come on and tell me the tailgate was open. Each time this happened I’d pull over to find the tailgate was not shut tight for no reason. This happened about 4 times. Recently The rear latch was stuck so I couldn’t close the door This happened 2 times.The second time I had to tie a rope to keep it closed. My mechanic told me that the latch mechanism needs to be replaced. The eco sport goes in for repair 3/8. I do not have repair documentation as of this complaint.

Engine
Filed Feb 6, 202350,000 milesNC

The contact owns a 2019 Ford Ecosport. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and stalled. The loss of engine oil pressure light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the oil belt tensioner failed, and the engine needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 50,000. The contact stated that the ecoboost had been replaced several times and the motor had been looked at multiple times also. Never was he told that the oil pump was the issue all along.

Engine
Filed Feb 5, 2023NC

Low oil pressure light came on while driving. I had to pull over immediately after have looked at it is caused by a belt and the whole motor will have to be replaced. This car was manufactured in February 2019 and this is a know issue by ford that should have been communicated to consumers if you look up SSM4920

Engine
Filed Jan 18, 202394,300 milesMD

The contact owns a 2019 Ford Ecosport. The contact stated while operating the vehicle, the oil warning light illuminated and the message "low oil pressure" flashed on and off. The contact was advised to immediately stop driving the vehicle. The vehicle was later diagnosed by an independent mechanic who determined that the engine had failed. The vehicle was later towed to the local dealer who confirmed the engine had failed along with the turbo charger and both needed to be replaced. The vehicle was not yet repaired. The VIN was not available. The failure mileage was 94,300.

Air BagsCrash1 injured
Filed Jan 5, 2023CA

T-boned a vehicle at a intersection and the air bags never deployed.

Engine
Filed Dec 29, 202281,420 milesWV

The contact owns a 2019 Ford Ecosport. The contact stated that the vehicle stalled after starting. The check engine and low oil pressure warning lights were illuminated. The vehicle was not yet diagnosed or repaired by an independent mechanic or a local dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 81,420.

Engine
Filed Dec 28, 202279,000 milesNC

The contact owns a 2019 Ford Ecosport. The contact stated that while driving 60 MPH, the oil warning light illuminated. After pulling over, the vehicle lost motive power and stalled. The contact was unable to restart the vehicle. The vehicle was towed to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.

Air BagsCrash1 injured
Filed Dec 12, 202217,200 milesCA

The contact owned a 2019 Ford Ecosport. The contact stated that while her daughter was driving at approximately 30 MPH, a van crashed into the passenger side. No warning lights were illuminated, and all air bags failed to deploy. The contact's daughter sustained unknown injuries and required medical attention. A police report was filed. The vehicle was towed to a tow yard. The insurance company sent an investigator and the vehicle was deemed totaled. The manufacturer was not made aware of the failure. The approximate failure mileage was 17,200.

Engine
Filed Dec 12, 2022NC

Driving down interstate and car indicator/ warning light came on low engine oil pressure. Car started running rough. Was able to get car to a repair shop by tow truck only to be told car needs entire engine replacement at only 71,000 miles. No warning of any issues that would require such an expensive fix at such a low mileage. Known flaw in these vehicles yet Ford isn’t being forced to recall and fix the issue that is clearly their fault not customers. Unacceptable! Should be mandatory recall to replace this garbage engine that conveniently needs replace 10,000 miles AFTER warranty runs out. Dangerous to have engine power issues at 55 mph!

Engine
Filed Nov 28, 202261,120 milesCA

The contact owns a 2019 Ford Ecosport. The contact stated while his daughter was driving 30 MPH, the oil pressure warning light illuminated, and the vehicle lost motive power. The contact was able to pull over and the vehicle was towed to the dealer. The vehicle was diagnosed, and the mechanic stated there was damages to the engine, turbo charger, and vacuum pump. Additionally, the long block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 61,120.

Power Train
Filed Aug 29, 2022CA

On 8/16/22, I was driving my car at 35 miles and my car started accelerating and making noise and warning light illuminated and I have to emergency pullover, my 2019 EcoSport have 69,400 miles. Now the Ford dealer said is an TSB on my car and I need to call Ford Company because my extended warranty is expired. The report from dealer said that is an SSM 49918 For loss of engine oil pressure.

Electrical System
Filed Jul 23, 2022OH

Since I leased this car, I’ve had three transmission replacements, a full wiring harness replacement, numerous electrical issues with the display, and now can’t drive it due to engine low oil pressure. This car is nothing but a nightmare.

Unknown or OtherCrash1 injured
Filed Jun 20, 2022TN

I have tried multiple times to reach Ford Corporate since 6-6-22. They say they called me and there was not voicemail option so they closed my case. I keep opening case numbers with them. On Jun2 2nd, my car was parked, idling in the driveway on an incline. I opened the driver's side door and pushed the off button, the car then started to roll backwards. The door hit me and the car dragged me down the driveway into the street. The car then continued to roll into a neighbor's yard and hit the front of their house. It took out a support beam, the porch, the front brick wall and a window. I opened a claim with my insurance, called the cops. The police did not issue me a ticket since I was not driving the car when the incident happened. I had to go to the ER for multiple injuries where the front tire ran over my leg, a cut head and multiple burns from being dragged on pavement. The neighbors house- luckily no one was hurt, had to have the entire outer wall replaced, brick work, and porch. I am still healing from the accident, I have a major hematoma on my right leg that has caused severe tissue damage. I believe the car did not hold in park and rolled. The car will remain in the body shop for repairs until end of June.

Forward Collision Avoidance › Automatic Emergency BrakingCrash
Filed Jun 1, 2022VA

We purchased the car new in July 2020. ON May 28 2022. My daughter did not see a stop sign. She broadsided an on coming pickup. The "cross lane alert" did not sound .. The pre collision braking system did not activate. lucky no one was serious injured. Both vehicles are "totaled" Ford did have a recall on 25,000 vehicles over "pre-Collision breaking" not working in 2020. My vehicle was not one of them.

Engine
Filed May 10, 2022MD

Oil pump belt shredded without warning at 62,000 miles causing complete engine failure while driving in traffic. Multiple warning lights illuminated, but failure was abrupt and immediate. Car was performing normally and then within a matter of seconds I experienced complete loss of power. Vehicle is presently at the Ford garage. Ford representative told us that the belt for the oil pump shredded and caused loss of oil pressure which lead to a complete loss of power.

Service Brakes, Air › Antilock › Abs Warning Light
Filed May 9, 202255,000 milesTN

The contact owns a 2019 Ford Ecosport. The contact stated that while driving at an undisclosed speed, the brakes seized and the vehicle lost motive power. The check engine, battery, and ABS warning lights were illuminated. The contact replaced the battery; however, the failure recurred. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 55,000.

Engine
Filed Jan 15, 2022TX

The oil pressure light started blinking and engine light came on. The oil pump has gone out and it needs a whole new engine at just over 100,000 miles.

Fuel/Propulsion System
Filed Jul 21, 2021GA

I am a new owner within the first year of purchase from Enterprise Car Sales. In the last two -three months when I am driving I smell gasoline inside the car which eventually go's away after 10 -15 minutes. I notice these events when my SUV runs over a pot hole, when accelerating downhill on the freeway and when driving for a extended time with my remote control for speed on. My SUV is available for inspection. Although, nothing has occurred I believe this issue is a safety concern to myself and the public if it is verified to be some sort of gasoline leak. I have recently reported engine and heating/air conditioning concerns to my service dealership within the last 3 months. They have been unable to inspect my SUV due to excessive back-up in service scheduling appointments. There have been no prior symptoms.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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