Owners filed 2 complaints about this vehicle with federal regulators, most often about the visibility. It has been recalled 4 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Visibility
1
0
0
0
Structure
1
0
0
0
4 safety recalls
Part 573 reports
Structure12V535000
Filed Nov 6, 2012842 vehiclesFleetwood Rv, Inc.
Defect. Fleetwood RV is recalling certain model year 2010 and 2011 Encounter vehicles manufactured from November 19, 2009, through May 13, 2010; 2011-2013 Storm vehicles manufactured from May 21, 2010, through September 18, 2012; and 2012 Terra vehicles manufactured from April 26, 2011, through March 13, 2012. The entry step to the motorhome lacks sufficient support and may become damaged by repeated use.
Risk. The step may collapse during use potentially causing personal injury.
Remedy. Fleetwood RV will notify owners, and dealers will inspect and, as necessary, reinforce the step structural support. The safety recall began during December 2012. Owners may contact Fleetwood RV Owner Relations at 1-800-509-3418.
Electrical System › Wiring11V298000
Filed May 24, 2011703 vehiclesFleetwood Rv, Inc.
Defect. FLEETWOOD RV IS RECALLING CERTAIN MODEL YEAR 2011 BOUNDER CLASSIC, STORM AND TERRA CLASS A MOTOR HOMES BUILT ON FORD CHASSIS AND MANUFACTURED FROM MAY 21, 2010, THROUGH FEBRUARY 11, 2011. CERTAIN MODEL YEAR 2011 BOUNDER AND SOUTHWIND CLASS A MOTOR HOMES BUILT ON FORD CHASSIS AND MANUFACTURED FROM MAY 24, 2010 THROUGH MAY 18, 2011; AND CERTAIN MODEL YEAR 2012 BOUNDER AND SOUTHWIND CLASS A MOTOR HOMES BUILT ON FORD CHASSIS AND MANUFACTURED FROM MAY 16, 2011 THROUGH JUNE 15, 2011. A WIRE HARNESS THAT IS ROUTED UNDER THE MOTOR HOME, NEAR THE CHASSIS RAIL, CAN CONTACT A HEAT SHIELD LOCATED NEXT TO THE PASSENGER SIDE ENGINE EXHAUST MANIFOLD. THE CLOSE PROXIMITY CAN CAUSE THE HARNESS TO MELT OR BE OTHERWISE DAMAGED.
Risk. A DAMAGED WIRE HARNESS CAN RESULT IN AN ELECTRICAL SHORT, RESULT IN INTERMITTENT OPERATION OF ELECTRICAL SYSTEMS VEHICLE "SHUT DOWN", AND/OR LEAD TO A FIRE, AND MAY RESULT IN LOSS OF VEHICLE CONTROL, INJURY, OR DEATH.
Remedy. DEALERS WILL INSPECT AND REROUTE THE WIRE HARNESS AWAY FROM THE HEAT SHIELD. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JUNE 2011. OWNERS MAY CONTACT FLEETWOOD OWNER RELATIONS AT 1-800-509-3418.
Equipment10V539000
Filed Oct 29, 201083 vehiclesFleetwood Rv, Inc.
Defect. FLEETWOOD IS RECALLING CERTAIN CLASS-A AND CLASS-C MOTOR HOMES EQUIPPED WITH ATWOOD 35 SERIES RANGE OVENS. A POTENTIAL EXISTS FOR A SMALL FRACTURE WITHIN THE LINE DELIVERING GAS TO THE OVEN CAVITY BURNER. SUCH A FRACTURE MAY CAUSE PROPANE GAS TO LEAK FROM THE LINE.
Risk. A PROPANE LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE AND/OR EXPLOSION CAUSING PROPERTY DAMAGE AND/OR PERSONAL INJURY.
Remedy. FLEETWOOD IS WORKING WITH ATWOOD AND WILL REPLACE OR REPAIR THE STOVES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2010. OWNERS MAY CONTACT ATWOOD AT 1-574-266-4749.
Equipment › Recreational Vehicle/Trailer10V304000
Filed Jun 28, 201077 vehiclesFleetwood Rv, Inc.
Defect. FLEETWOOD RV IS RECALLING CERTAIN MODEL YEAR 2010 ENCOUNTER AND MODEL YEAR 2011 STORM 28MS CLASS A MOTOR HOMES MANUFACTURED FROM DECEMBER 16, 2009 THROUGH JULY 1, 2010. AN EMERGENCY EGRESS WINDOW WAS NOT INSTALLED IN THE ROAD SIDE BEDROOM WALL. IN THE EVENT OF A FIRE OR OTHER EMERGENCY, PERSONS IN THE BEDROOM AREA MUST EXIT THROUGH THE DOOR SIDE BEDROOM EMERGENCY EGRESS WINDOW OR THROUGH THE FORWARD ENTRY DOOR.
Risk. IF THE ENTRY DOOR AND THE DOOR SIDE BEDROOM EMERGENCY EGRESS WINDOWS ARE BLOCKED, THERE IS NO WAY OUT OF THE MOTOR HOME INCREASING THE RISK OF PERSONAL INJURY.
Remedy. DEALERS WILL REMOVE THE EXISTING ROAD SIDE WINDOW AND REPLACE IT WITH AN EMERGENCY EGRESS WINDOW. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 28, 2010. OWNERS MAY CONTACT FLEETWOOD OWNER RELATIONS AT 800-509-3418.
What owners reported
Newest filings
Structure
Filed Aug 12, 2024CA
The contact owns a 2011 Fleetwood Storm. The contact received notification of NHTSA Campaign Number: 12V535000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that parts were no longer manufactured. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Visibility
Filed May 12, 201100
WINDSHIELD WIPER CLEANING AREA LEAVE A LARGE UNTOUCHED AREA 12-14 INCHES BETWEEN THE BLADES; DURING HEAVY RAIN OR SNOW SHOWERS. IT IS BAD ENOUGH THAT I CAN NOT SEE THE RIGHT SHOULDER OF HWY. AND HAVE DIFFICULTLY SEEING THE ROAD AS I DRIVE AROUND RIGHTHAND TURNS. THE CLEAN AREA HEIGHT IS ONLY BARELY EYE LEVEL(I'M 5' 4") WHICH MAKES SEEING SIGNAL LIGHTS DIFFICULT. I FEEL THIS A SAFETY ISSUE WHEN I CANNOT SEE THE WHOLE ROAD WHEN I DRIVE IN POOR WEATHER CONDITIONS. O'CONNOR'S RV (MY RV DEALER) IN CHILLIWACK,B.C.,CANADA, HAS CONTACTED THE MANUFACTURER, FLEETWOOD; THEIR REPLY WAS THAT THIS PROBLEM WILL BE CORRECTED ON THEIR 2012 MODELS. THIS CHANGE ON NEXT YEAR MODEL DOES NOT HELP CORRECT MY PROBLEM OR ANYONE ELSE WITH A 2011 MODEL, LEAVING US WITH AN UNSAFE VEHICLE TO DRIVE IN RAIN OR SNOW SHOWERS DUE TO POOR VISIBILITY. I AM HOPING THAT YOU ARE ABLE HELP ME CORRECT THIS SAFETY ISSUE. *TR
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 6, 2012. Source: NHTSA Office of Defects Investigation.