Page 4 of 18 · complaints 151–200 of 885

2023 Fisker Ocean complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2023 record →

Service Brakes
Filed Feb 24, 2025WA

24V623: Safety Recall Campaign TSB10062408 - Braking Improvement Software Update - no work has been done. Fisker has never returned any phone calls I have made regarding service. Now service number and website are both not active. 24V499: Water Pump Failure - no work has been done. Fisker has never returned any phone calls I have made regarding service. Now service number and website are both not active. 24V466: Door Handles - no work has been done. Fisker has never returned any phone calls I have made regarding service. Now service number and website are both not active. Fisker may have attempted an Over the Air software update over the weekend, but it failed and the care is no longer responsive. It can not be unlocked. It can not been contacted by software. And, there is no number to contact to correct the issue.

Service Brakes
Filed Feb 24, 2025CA

1.) Recall Campaign # TSB30032401 Issue - I had to pay out of pocket for recall item totaling $280. The service provider used, Pat's Garage in San Francisco had not been informed of process to get reimbursement for recall resulting in having to pay out of pocket. As of today 2/24/25, there is no process for owners to get reimbursed either. The other issue is $175 to cover recall is not enough to cover the costs. Please address this issue with setting up process for reimbursement and increasing amount of recall costs. See attached invoice for services paid out of pocket. 2.) Braking Issue and ADAS Warning - Lack of Access to Recall Service - This is regarding ongoing issues that are part of NHTSA recall campaign numbers 23V865000 and 24V623000. Our vehicles brake system has not been addressed with current updates. There are only 20 technicians available nationwide to address urgent issues. I can't afford to wait for months for resolution to pay out of pocket for solutions.

Electrical System
Filed Feb 24, 2025FL

NTSB mandated an OTA to Fisker Oceans. As a result of the poor update my car's ICC went out leaving me with very limited control over vehicle settings including all HVAC which meant I had no defroster (as well as heat this winter). No ability to control the regenerative breaking, charging settings, safety settings, etc. At one point my vehicle would no longer take any charge at all and eventually died. I was forced to fly in a technician at my own expense (airfare and his time) for him to get the car to take a charge again. He was unable to fix the ICC so I still had no control over most systems. It was only after After many months I finally got the ICC issue fixed last week so I can now control the vehicle systems. The vehicle still has false safety warning for the ADAS system which is both distracting and concerning. We rely on these safety systems and I have no confidence it will work. My car still does not have the full 2.2 update so I don't know what fixes are still out there. This has been handled horribly! For the other NTSB recall I had the water pump replaced at a cost to me of $212.50 which is more than the budgeted $175. My door handles were not replaced because at the moment they are working, but I have no confidence that they won't break next week or 3 months from now.

Vehicle Speed Control
Filed Feb 23, 2025CA

Brakes: The brake pedal occasionally oscillates while being depressed. This feels like a tickle and causes uncertainty of control while braking. Speed Control: Loss of speed control experienced during abrupt change in road level (in a construction zone). Loss of speed control engaged regenerative braking causing a sharp decrease in vehicle speed and stopping hazard to vehicles behind mine. Blind Spot Warning: Activates often while driving toward rising or setting sun or other very bright lights. Numerous audible and visual indicators from this warning are a distraction while driving and cause heightened awareness and fatigue. Car is available for inspection. No inspection has been initiated at this time. Dealers are not available as Fisker, Inc. is bankrupt. Similar safety incidents and others have been reported on this make and model of vehicle in the Fisker Owners Association forum.

Service Brakes
Filed Feb 23, 2025AZ

Prior to a recall-mandated update of the vehicle's operating system, I received numerous (daily) ADAS warning lights and sounds. Regen braking often (2-3 times per week) jerked the car abruptly. Additionally, the ADAS lane-keeping process was jerky. The vehicle was evaluated by an over-the-air (OTA) team and determined to be ready for an OTA update, which occurred from 11/11/ to 11/12/2024. This update was managed by an OTA team that was mandated and funded by these NHTSA recalls: 24V865000 (Regen Braking OTA-2.2), 24V405000 (Warning Lights OTA-2.1), and 24V404000 (MCU/VCU Loss of Power OTA-2.1). The OTA update only partially loaded, with the vehicle was at OS 2.2 (2/3) and inoperable for 2 months, from 11/12/2024 through 01/12/2025. I made numerous attempts for support during this time, with communication via the Fisker Owners Association but no information from the OTA team. After I replaced the 12V battery, two recharges, and a remote tech support, the vehicle's electrical system was again available to receive an additional OTA update yet not operable. With limited notice, the vehicle received some of the missing components of OS 2.2 on 01/23/2025, at which point the vehicle was operational again. Though at this time the key fob only connects as an NFC device, with the potential risk of the key losing security connections while driving (and thus turning off, mid-drive). This has not occurred but a technician has noted this risk and I now "velcro" the key to the NFC port wh

Service Brakes
Filed Feb 23, 2025CA

My entire ADAS system is unreliable and I get constant warnings for various features including, but not limited to Adaptive Cruise, Collision warnings, emergency breaking, lane keeping, etc. Additionally, I still have a very common issue when braking on a broken surface where the car lurches forward. I have MANY electrical issues related to interior/exterior lighting, accessibility, etc.

Service Brakes
Filed Feb 23, 2025ME

I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. The experience I had with my Fisker vehicle following the 2.2 Over-the-Air (OTA) update attempt left my vehicle undrivable. This is leaving me in an inconvenient and frustrating situation. As a result, I will have to incur additional expenses to have the necessary safety updates completed to restore my vehicle's functionality. This is far from the experience that I expected when signing up for a free mandated safety recall. I understand that a significant percentage of vehicles (approximately 2%-5%) have become undrivable--like mine--following these updates. This situation is alarming and raises concerns about the reliability of the updates being delivered. According to owner surveys, it appears that complete updates—which include all necessary corrections—have been accomplished in less than 30% of cases. Furthermore, I was surprised to learn that only about 10% of the fleet (approximately 300 vehicles) had been updated after several weeks of attempts, despite over 800 VINs submitted for this process. This statistic raises questions about the efficiency and effectiveness of the OTA process. Lastly, I am deeply concerned about the limited number of service personnel available in the U.S., with only around 20 individuals servicing the entire country and merely 5 traveling nationwide to assist customers with undriveable vehicle

Unknown or Other
Filed Feb 23, 2025NJ

On February 19 of 2025 I went to the car and tried to start it the main screen (infotainment screen) was black just said installing software. I think this was during an OTA update that I wasn't notified in advance. I tried to reboot it in different ways but nothing worked. It is being like that since then. The car starts but I don't want to drive it because this problem.

Service Brakes
Filed Feb 23, 2025CA

Unannounced OTA update on 2/22/2025 left my vehicle undrivable and no longer operational by draining 12V battery and failed installation caused partial software update making the car no longer operational. The vehicle, now, shows it is stuck in neutral and doesn’t even sift any more. OTA update was supposedly addressing below recall related issues: 24V865000 (Regen Braking OTA-2.2) 24V405000 (Warning Lights OTA-2.1) 24V404000 (MCU/VCU Loss of Power OTA-2.1) For 24V499000 (Water pump) repair, I had to pay a repair shop to replace the parts directly even it was suppose to be paid by Fisker. My door handle issue (24V466000 (Door Handles)) still need to be addressed but not sure how and who will be addressing the issue. I will attach image showing all the warning lights that are on the car after the OTA update attempt.

Electrical System
Filed Feb 22, 2025GA

Fisker ocean gear shift is nt ready to move . gear shift not shifting .gear shift will not shift out of park .

Unknown or Other
Filed Feb 22, 2025FL

I was charged $1,189.50 by Palmetto Alfa Romeo-Fiat in North Miami for labor to replace a water pump that was part of a NHTSA recall.

Power Train
Filed Feb 22, 2025CA

I was invited to an over the air update cohort six. I left my car at work for a couple of days so that my car would be connected to solid reliable Wi-Fi the car was great before the update. I was on 2.1. After the update the car indicated 2.2.(2/3) The main issue is unreliable ICC. Center screen is often times blank also experiencing trouble getting it to go into drive modes and sometimes the screen is diagonal. Also, tire pressure monitoring indicates malfunction and light is illuminated. And hill descend control fault light is illuminated when traveling over 17 miles an hour. My car is not reliable as sometimes have to fiddle with it as much as 45 minutes to get it to go into a drive mode I believe it’s because Hollywood mode is partially engaged and screen is slanted. it was at least partially functioning, but now becoming really unreliable.

Lane Departure › Blind Spot Detection
Filed Feb 22, 2025MA

It’s giving warning every 5 minutes. It didn’t complete version 2.2 upgrade for recall. Please help to get update version 2.2. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Electrical System
Filed Feb 21, 2025MA

I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000.I hope this message finds you well. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process, lasting 48 hours, is simply not feasible for those of us who rely on our vehicles for daily activities. The inability to use my vehicle during this window forced me to pay out of pocket for alternative transportation, which is both inconvenient and financially burdensome. Additionally, it has come to my attention that there have been numerous reports from fellow owners indicating that a significant percentage of vehicles (approximately 2%-5%) have become undrivable following these updates. This situation is alarming and raises concerns about the reliability of the updates being delivered. Moreover, the lengthy windows of 48 hours for updates, coupled with the expectation of partial updates requiring additional time, have left many of us in a state of uncertainty regarding the functionality of our vehicles and forced to pay out of pocket for a mandatory free recall. 24V499000 - Water Pump failure. Recalled item I have to pay out of pocket for replacement. $500.00 minimum expected out of pocket for the recall item to be replaced. Vehicle came to a slow crawl on a busy street and unable to safely move shoulder. Electrical connectors in front wheel well and rear

Unknown or Other
Filed Feb 21, 2025VA

This is regarding recall campaigns 24V466000 and 24V499000. Three problems: 1. The nearest service center that performs recall work is over 150 miles and 2.5 hours of travel time from my home. I have concerns that the failure cited for 24V499000 could occur during the the trip there, particularly in colder weather, leaving me stranded on the side of the road, and for that reason have put off the trip until it's warmer. Of course regardless of whether I wait for warm weather or not, continuing to drive my vehicle presents a safety risk for myself and others. The only other option I have is to for a mobile technician who comes to my home, but given the small number of such techs covering the entire country, that visit would be more than 2 months away and technician travel costs are not covered by the recall reimbursement amount that is being offered. 2. If I were to make the trip that's 2.5 hours, that repair shop has been unable to acquire the tools and parts to complete recall 24V466000. 3. There is as yet no means of requesting reimbursement for the cost of having recall repairs performed. As a result service organizations and mobile technicians are unwilling to do the work for free. As I understand it all costs of having a recall are to be borne by the auto manufacturer, in this case the trustee designated by the bankruptcy court. Clearly that is not happening. This situation is unacceptable and I would ask that your agency take all steps possible to see to it that owners s

Lane Departure › Blind Spot Detection
Filed Feb 21, 2025CA

Key fob is not working and Range reduction from 360 to 200

Service Brakes
Filed Feb 21, 2025NC

Recall 24V466000 Door handles do not open cost to me $85+ (to be done 3-6-2025), Recall 24V865000 Regen braking stops working on rough road surfaces ongoing, Recall 24V49900 Defective Water pump replacement labor cost $185 done 1-10-2025, Cost for 2.2 to be paid by me $300.+(to be done 3-6-2025), 4-21-2024 Seat sensor put car into park at intersection nearly causing my car to be rear ended, Blind spot warning comes and goes same with auto emergency braking

Structure › Body
Filed Feb 20, 2025CA

Exterior door handle, interior door handle, latching/locking mechanism on rear driver-side door. The exterior door handle started sticking and not retracting upon locking the car or upon driving it. Over a couple of months, the door stopped opening from the inside and outside. The door has not opened since July 2024, which is a safety issue if one needs to exit the car in an emergency. There is an active recall for this item, but no parts have been available since the recall announcement in June 2024.

Unknown or Other
Filed Feb 20, 2025IL

Before 2.0 100%350mile. after(3days ago)update 2.22 100% 290mile. also battery use only 10%drive Now 90%battery Miles 230 left..

Service Brakes
Filed Feb 20, 2025WA

NHTSA recall campaign numbers are below. Or can be found on this website [XXX] . 24V865000 (Roll away OTA-2.0) 24V865000 (Regen Braking OTA-2.2) 24V499000 (Water pump) 24V466000 (Door Handles) 24V405000 (Warning Lights OTA-2.1) 24V404000 (MCU/VCU Loss of Power OTA-2.1) Here is a summary of some of the statistics the FOA has been sharing with owners on the process, you can use these to support your positions. Every week of OTA updates has had vehicles whose owners have reported them as undrivable afterward (~2%-5% usually). Windows are 48 hrs long, car is unusable for the entire window. Partial updates are expected, and another 48 hrs may be required to complete. Complete updates (correct sounds and all), per owner surveys, have been under 30%. One set of numbers shared with FOA, and then shared with owners, was that only ~10% of the fleet (~300) was updated after 5 weeks of attempts and over 800 VINs submitted for attempt. There are only ~20 US service people available for the entire country, and only ~5 travel nationwide to fix our vehicles when a car is undrivable. [XXX] Recall rates shared in the email announcement, repeated for your reference here. Up to $175 for a water pump replacement and all door handle checks $85 for the replacement of a faulty non-NFC door handle (so any door handle that is not the driver’s door handle), $100 for the replacement of the NFC’ed, driver’s door handle. $225 for a manual 2.2 update regardless of the starting software version, or $375 for

Electrical System
Filed Feb 19, 2025CA

Since last software update mileage efficiency has gone down to a 60% of what it used to provide, worried about having some software problems that may cause future electrical incidents like fire hazards.

Unknown or Other
Filed Feb 19, 2025RI

An over the air update was pushed to my vehicle without my knowledge. It caused my GPS to malfunction having me permently in Alaska. I do not live in Alaska! I had to remove front driver panel and reset fuse manually. I still have not received a water pump replacement or completely been upgraded to new operating system due to availability.

Forward Collision Avoidance › Warnings
Filed Feb 19, 2025MD

I received an update to 2.2 1/3 and was driving fine on 2/18. This morning, the car is undrivable with the brakes not working and a plethera of warning lights and back on version 2.0

Electrical System
Filed Feb 19, 2025KS

There was an unscheduled Over-The-Air software update sent to my car during early morning hours of 18Feb2025. The update did not get applied properly and now car is "bricked". I cannot open the doors even using the NFC reader on door handle. The HV battery was charged at 94%, so had enough power in my main HV battery. I was told that they will monitor the health of 12V battery before sending any updates, which, obviously they did not and now my car is inoperable.

Service Brakes
Filed Feb 19, 2025CA

24V865000 (Roll away OTA-2.0) 24V865000 (Regen Braking OTA-2.2) 24V499000 (Water pump) 24V466000 (Door Handles) 24V405000 (Warning Lights OTA-2.1) 24V404000 (MCU/VCU Loss of Power OTA-2.1) Water pump recall has not been performed due to lack of service availability Lighting systems have various faults Regenerative braking system randomly releases at times. Lane assist

Visibility/Wiper
Filed Feb 19, 2025NC

Since the OTA Update ti correct prior recall issue with braking, the new issue has risen with the windshield defrost system is unable to be controlled via the buttons and fan controls.

Service Brakes
Filed Feb 19, 2025CA

Car shifts into PARK unexpectedly; car refuses to unlock at times; car sounds warning alarms and messages about Automatic Emergency Braking, Forward Collision Warning shutting down; car has completely "bricked" twice

Service Brakes
Filed Feb 19, 2025IL

My car became inoperable after update was sent to the car without communication or notification. Required purchase and installation of a new battery. Continue to have braking / accusation issues when going over a bump. Car will at times not open from the inside.

Electrical System
Filed Feb 19, 2025NE

Car became inoperable after a failed recall software update was attempted.

Engine
Filed Feb 19, 2025CA

I needed to take my vehicle to an authorized service dealer 200 miles away incurring: 1) $325 expense for a recalled water pump replacement 2) $475 expense for a battery replacement and programming 3) $495 expense for a software update than was incomplete due to failures of the FAST tool. 4) $200 hotel expense due to massive delays in the time needed to do these repairs. I will incur additional expense to return to this dealer to complete the software update and to address the warning lights about safety features being that appear over and over on the dashboard. The latter is enormously stressful and at unspecified cost to my health. I will also need to incur additional hotel expense. I am happy to testify to the fact that Fisker should be held liable to profiting at the expense of owners, selling and distributing a car that is unfinished and has no warranty, and may be responsible for the loss of lives in the longterm.

Service Brakes
Filed Feb 18, 2025FL

NHTSA recall campaign numbers: 24V865000 (Roll away OTA-2.0) 24V865000 (Regen Braking OTA-2.2) 24V499000 (Water pump) 24V466000 (Door Handles) 24V405000 (Warning Lights OTA-2.1) 24V404000 (MCU/VCU Loss of Power OTA-2.1) The above recalls have not successfully been applied to my vehicle. As a matter of fact while installing one of the above (unknown specifically which one because there is not communication), my car was bricked and undrivable and has been since 9/19/2024. There are no technicians with the proper tools (OFT) to fix the vehicle and it just sits waiting for one day when there is a solution. This vehicle is unsupportable and undrivable.

Electrical System
Filed Feb 18, 2025FL

My electric charging system has failed. When I plug my car in to charge it does not work. The car thinks it is charging, but I actually LOSE range. I have tried several chargers, but the vehicle does not get charged. The car functions normally for everything else. I can still drive it but when I get to 0 miles range it will be unusable. There are no warning lights or error messages. The car thinks it is charging when plugged in. I called the dealership where I purchased the car and they said the same thing has happened to at least 2 other vehicles they know of. Those cars have been sitting in their lot for 5 months. The dealership is 250 miles away and I do not have enough charge/range to drive there. It has not been inspected by any other parties.

Service Brakes
Filed Feb 18, 2025DE

The vehicle's door handles work intermittently, sometimes preventing driver or passenger escape. Recall 24V466000 still has not been performed due to parts availability. ADAS system is inoperable, causing a safety issue - forward collision warning is inoperable, adaptive cruise control was never activated by the factory, the blind spot monitor does not operate, lane departure warning does not operate. An unscheduled over-the-air software update was completed in the last week which has now rendered the vehicle's ICC inoperable, and causing the gauge cluster to reset at regular intervals while the vehicle is in motion. This creates an incredible safety issue as I lose visibility of speed, turn signals deactivate. The vehicle also goes into 'park' when stopped for a red light or stop sign if the driver's weight is shifted at all, causing an unsafe situation attempting to find the key to put it back into 'drive.'

Electrical System
Filed Feb 18, 2025TX

The contact owns a 2023 Fisker Ocean. The contact received notifications of NHTSA Campaign Numbers: 24V499000 (Electrical System) and 24V466000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was not contacted. The contact took the vehicle to an approved shop listed on the Fisker website, Austin EV Only, and a labor charge was provided for completing the recall repair. The vehicle was not repaired. The manufacturer was contacted; however, the phone number only led to a recorded message, informing the contact that the manufacturer was no longer in business. The contact had not experienced a failure.

Service Brakes
Filed Feb 18, 2025CO

When regenerative braking is engaged and driving over ruff road the braking disengages causing the vehicle to speed out of control.

Electrical System
Filed Feb 18, 2025TX

Water Pump Failure (Campaign Number 24V499000) Door Handles (Campaign Number 24V466000) No answer/fix from Fisker, need recall to get fixed

Service Brakes
Filed Feb 18, 2025CO

I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (OTA) update is a huge concern.

Service Brakes
Filed Feb 18, 2025CO

Braking Issue and ADAS Warning + Lack of Access Concerns I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver, I value the safety of not only myself but also those around me, and this situation and others we constantly hear about make me question the process of the recall. Every week, a number of vehicles are reported as undrivable post-OTA updates, with statistics indicating that approximately 2%-5% of owners experience this issue. With 48-hour update windows, my vehicle becomes unusable for an extended period, which is highly inconvenient and concerning. Moreover, I've noted that partial updates are expected, potentially extending this downtime by another 48 hours. I have had a partial update that has left my vehicle in worse shape than before, what could happen if the process is tried again? This inconsistent performance is not only frustrating, but also poses a serious inconvenience to scheduling and executing such a process. Owner surveys suggest that comprehensive updates, which should resolve these issues, have been successfully completed in under 30% of vehicles which were attempted. Additionally, the alarming figures shared indi

Service Brakes
Filed Feb 18, 2025CO

Pedestrian Warning Sounds Gone I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Following an attempted OTA software update for the safety recall, I have noticed that the pedestrian alert noises are missing, which poses a significant safety risk not only for those around the car but also for the occupants inside the vehicle. This situation is unacceptable and raises serious concerns about the vehicle’s safety features. Moreover, it has come to my attention that a concerning number of owners have reported their vehicles as undrivable following OTA updates, with 2%-5% of vehicles experiencing such issues weekly. The current 48-hour update window renders my car unusable, and now I require another session, an additional 48 hours to complete the update only adds to my frustration. Based on owner surveys, it appears that complete updates, including the correct sounds, have been successfully implemented in less than 30% of vehicles attempted. Given these concerns, I urge you to look into the situation with my vehicle and the entire process. I should not have to pay out of pocket for the safety recall and restored function of pedestrian alert noises, nor the cost of a rental car. Thank you for your attention to this critical matter.

Service Brakes
Filed Feb 18, 2025CO

I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Multiple attempts of this safety recall have been scheduled over the past several weeks for my vehicle, but the update has yet to be completed. As an owner who values safety and reliability, I am increasingly concerned about the unresolved safety issues that were supposed to be addressed with this software update. Yesterday I was able to address the water pump recall however the list service cost $340 opposed to the listed $175. This is a mandatory recall and I had no choice but to pay for the replacement of the water pump. Please help. This vehicle has become an incredibly unsafe and a financial burden. Mandatory recall service should be free to the vehicle owner. I feel American Leasing is fleecing vehicle owners. They were given the responsibility to Shepard the recall process and they are failing to do their job by paying full reimbursement $340. Thank you for watching out for us.

Service Brakes
Filed Feb 18, 2025CA

I received a letter from Fisker in Sep 2024 about NHTSA Campaign number 24V623 which was about braking Improvement Software update. It's now Feb 2025 and nothing has been received over the air. For the past several months there's a weird clicking feeling when applying the brake pedal and I assume that's what this Over the Air update was to address. The closest service place that can force an update is 60 miles from me. They charge $450 to this update and it's not a full update, so I don't even know if the brakes would be "fixed" by paying this amount. The above is my largest concern, but there are still the following recalls I can't get addressed: 24V499000 (Water pump) 24V466000 (Door Handles) 24V405000 (Warning Lights OTA-2.1) I live in Los Angeles and no one can fix these for me (not even the above service center that can do the software update due to lack of parts). The door handles feel like a miracle every time they open and the warning lights in the car go off CONSTANTLY while driving and there is no way to turn them off. They are a major distraction while dirivng both visually and audibly. This has been going on since I received the letter in September of 2024

Service Brakes
Filed Feb 18, 2025FL

The car door would not open after many many attempts, red light notifications no longer activated or appeared, braking noise, and car would not shift initially

Service Brakes
Filed Feb 18, 2025CA

On [XXX], I was exiting the freeway and went over a slight bump in the exit lane. I went to engage the brakes, and my car lunged forward (24V865000). Shortly after turning left from the freeway exit, my car began to stall and shut down - displaying an issue with the main battery. My car kept stalling and shutting off and had to be towed (24V404000). I had a mobile tech come out to try and repair the car. He replaced the 12v battery and ensured the PDU / front of the car was functional and working properly. He determined that there may be an issue with the High Voltage Battery and recommended it be taken to a repair shop. He also confirmed that even though my car said it was on 2.2 Software, it was not even partially installed. I called the approved service center in Newport, CA and they informed me they would not be able to work on my car. So, I had to tow my car to Riverside, CA as it's the only other repair shop in Southern California. This incident occurred after I replaced my water pump (24V499000) in Riverside and had to pay $150 out of pocket. My car has been in the shop for at least 2 weeks and I was told it may not be repairable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Service Brakes
Filed Feb 18, 2025IL

24V405000 - Constant alerts are very distracting while driving, causing me to have to verify if the warnings can be ignored or if it is a major issue. This does not pertain to just one alert, but the automatic emergency braking warning, blind spot warning, lane departure warning, lane keeping assistance warning all send notifications that they are not working at various times. Also, my version is at 2.2 part (2/3). It's not fully updated and I'm not certain if the fixes were implemented correctly. On 10/26/24 I went to see a mechanic, Roush Restorations LLC, who serviced my water pump recall. It cost approximately $230.

Service Brakes
Filed Feb 18, 2025CA

The regen brake male function with any bump in the road making the control of the car more difficult especially when the regen has been engaged before hitting the bump in the road as the vehicle accelerates and now I have to slam on the brake to avoid getting close to the car in the front of me or and avoid rear-ending it. The ADAS malfunctions randomly and more often when any rain, fog, and or strong light is facing the vehicle. The emergency collision braking stops working, along with several other safety systems such as forward collision, blind spot, and lane-keeping assistance. When I was driving and had been relying on the blindspot monitoring and notification and wanted to change my lane there were no notifications, because the blind spot monitoring had stopped working, and I encountered another vehicle in the lane that I was trying to merge; it became very dangerous and now I had to take evasive action to avoid a collision. The driver's door with NFC does not work anymore. I received the following recall letters a while back. 24V865000 (Regen Braking OTA-2.2) 24V499000 (Water pump) 24V466000 (Door Handles) 24V405000 (Warning Lights OTA-2.1) 24V404000 (MCU/VCU Loss of Power OTA-2.1) My understanding is that some of these were supposed to be addressed through the OTA software upgrade OTA-2.1 and OTA-2.2 but as of this submittal I am still on 2.0 and have not received any OTA update. These problems are ongoing and thus there is no specific date that I can pick in the next

Exterior Lighting
Filed Feb 18, 2025CA

Turn indicator lights turn on by themselves and stays solidly lit. This makes it the lights useless for actually signaling a turn. Additionally, this drains the electrical system unnecessarily. After checking a wiring connector in the front right wheel well shared by other owners with the same issue, I found the connector had inadequate waterproofing as the inside had muddy water and corrosion. Proper waterproof connectors should have been used in this area which tends to get water intrusion.

Steering
Filed Feb 17, 2025VA

Steering this car in the snow has proven extremely dangerous. ice on the road causes the Wheels to accelerate to extremely high speeds as they slip and try to gain traction. But this often has a negative effect of losing control of the vehicle. A number of times I have nearly crashed into other vehicles even at very low speeds because of this. In a related issue, regenerative braking in the ice is also extremely dangerous for a similar reason, The vehicle attempts to apply the brakes too hard in slippery conditions which then causes it to start sliding out of control

Unknown or Other
Filed Feb 17, 2025VA

I have not been contacted by the manufacturer for previous mandated safety recalls including an issue with the water coolant pump and the software update to version 2.2 which is supposed to fix a number of software safety issues. With the company bankrupt, I have no idea how I will receive these safety recalls

Electrical System
Filed Feb 17, 2025GA

NHTSA recall campaign numbers 24V865000, 24V405000 and 24V623000 As a result of a partial OTA SW update, my vehicle has bricked - battery is drained, leaving vehicle inoperable and inaccessible - I cannot even open the door to access the vehicle. I've have my 12v battery plugged in, but is drained beyond chargability and the main HV battery will no longer accept a charge. My vehicle no longer functions, I cannot use it for daily nor even emergency needs. The experience I had following the 2.2 Over-the-Air (OTA) update attempt left my vehicle undrivable. I will need to incur additional expenses to have the necessary safety updates completed to restore my vehicle's functionality. This is supposed to be a free mandated safety recall. Moreover, a concerning trend regarding the frequency of issues reported by fellow owners after OTA updates, approximately 2% to 5% experience similar problems, rendering them undrivable during the 48-hour update window. This situation not only disrupts our daily lives but also raises serious concerns about the reliability of the software updates. I am particularly troubled by the statistics indicating that only around 10% of the fleet has been updated successfully after several weeks of attempts and successful complete updates are only in ~30% of those. My vehicle's braking system, particularly as it relates to its performance over rough terrain, has not yet been addressed even though we have attempted updates. I have experienced significant brake s

Forward Collision Avoidance › Automatic Emergency Braking
Filed Feb 17, 2025MI

24V865000 was supposed to be fixed with an OTA update I received a few weeks ago. The OTA update took 2 separate 48 hour periods to finish so I was without my vehicle for over 4 days for this process but thankfully my car is still operable which can't be said for some others that have gone through this process. I was also informed by a service center that not all of the modules were updated and are not communicating effectively with the rest of the modules, opening me up to potential issues down the line. I'm writing to inform you that the issues this recall was supposed to fix have not been completely fixed and it seems they've opened up different issues from what I've experienced prior to the update. Issues not fixed that were supposed to be: 1-My vehicle does not always engage the brake hold when stopped causing my to roll forward or back depending on the incline of the road. 2-Warning lights are constantly flashing, especially at night or in inclement weather. I just completed an 800 mile round trip where I had warnings every mile or two that certain adas features were failing. For hours I experienced flashing lights and sounds were binging and bonging so frequently that I had to wear noise cancelling headphones and apply electrical tape to my dash to cover the area where all of the alerts were flashing. New issues after the software was installed: 1-My estimated and actual range, charge percent, and energy efficiency are drastically lower than they were before the update

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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