Page 2 of 5 · complaints 51–100 of 214

2004 Dodge Ram 3500 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Air Bags
Filed Oct 20, 2015MI

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Oct 12, 2015TX

I HAVE HAD 3 APPOINTMENTS TO GET THE RECALLS TAKEN CARE OF AND EACH TIME THE DEALER CALLS AND TELLS ME THEY DO NOT HAVE THE PARTS TO TAKE CARE OF IT. THIS HAS BEEN GOING ON SINCE MAY 2015

Unknown or Other
Filed Oct 8, 2015WA

THE RIVETS HOLDING THE HINGES TO THE UDERCOVER TONNEAU ( HTTP://WWW.UNDERCOVERINFO.COM/PRODUCTS/CLASSIC )COVER COME LOOSE OFTEN AD HAVE TO BE REPLACED THIS HAS HAPPENED ABOUT 5 TIMES FORTUNATELY THE COVER HAS NOT FLOW OFF KILLING SOMEBODY BEHIND ME ON THE FREEWAY I KEEP A RATCHET STRAP WITH ME TO TIE SECURE IT TO THE BED I WOULD SAY THAT THIS IS HAZARD, I WAS TOLD BY UNDERCOVER THAT THEY DESIGNED IT THIS WAY SO THAT THE RIVETS WOULD GIVE WAY WITHOUT BREAKING THE COVER ITSELF. I THINK THERE SHOULD BE A REALL FOR THIS PRODUCT I AM VERY DISPLEASED HTTP://WWW.AUTOANYTHING.COM/TONNEAU-COVERS/UNDERCOVER-REVIEWS?KC=GOOGADW&K_CLICKID=BFB44C1D-8745-4E06-B28B-985400D9EE34&ADGROUPID=212106&K_TRACKINGID=139X3994903&GCLID=CKD72DBSS8GCFQRUFGODX-CDZQ THIS HAS HAPPENDED WHILE I WAS ON THE FREEWY MOVING AND WHEN STATIONARY AND I OPEN THE COVER

Air Bags
Filed Oct 7, 2015OK

2004 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO PASSENGER AIRBAG INFLATOR RECALL LACK OF REPLACEMENT PARTS. *SMD

Air Bags
Filed Sep 30, 2015OK

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V770000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Sep 29, 2015OR

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V770000 (AIR BAGS)HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Tires
Filed Sep 26, 2015107,500 milesWA

FRONT RIGHT TIRE FAILURE. TIRE HAS NOT BLOWN OUT YET BUT HAS CAUSED THE TRUCK TO PULL VERY HARD TO THE RIGHT. IF SHOP HAD NOT DISCOVERED FAILED TIRE THEY STATED THE TIRE WOULD HAVE BLOWN OUT.

Steering
Filed Sep 23, 2015TX

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V528000 (STEERING), 14V770000 (AIR BAGS), AND 15V313000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/18/15*LJ UPDATED 2/10/16 *JS UPDATED 4/13/18*JB CONSUMER STATED HE HAD THREE RE-CALL NOTICES ON THIS VEHICLE, SO FAR AFTER MANY ATTEMPTS TO HAVE THE REPAIR WORK DONE, I KEEP GETTING THE SAME ANSWER- NO PARTS AVAILABLE. ALSO, VEHICLE LEAKS AND DOOR WON'T OPEN AND MORE UPDATED 10/11/18*JB

Suspension
Filed Sep 23, 201553,809 milesOH

WHEN DRIVING ON THE HIGHWAY I HIT A SERIES OF BUMPS AT 60 MPH AND MY TRUCK BEGAN TO SHAKE VIOLENTLY. I THEN HAD TO SLOW DOWN TO 30MPH TO REGAIN CONTROL.

Air Bags
Filed Sep 11, 2015TX

TL* THE CONTACT OWNS 2004 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V770000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER NOTIFIED THE CONSUMER OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. MA 10/25/15 UPDATED 11/03/15.*JB

Steering
Filed Jul 30, 2015OH

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V313000 (AIR BAGS) AND 13V258000 (STEERING); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Jul 29, 201550 milesNV

I"M HAVING PROBLEMS,WITH THE DODGE RAM 3500 TRUCK , FRONT SUSPENSION HAD TO BE REPAIRED, FUEL/PROPULSION SYSTEM. STILL HAVING ELECTRICAL PROBLEMS, INSIDE LIGHT STAYS ON WHILE VECHICLE IS IN MOTION. LOOSES POWER AT TIME GOING UP HILLS.

Steering
Filed Jul 29, 201576,591 milesIA

I HAVE HAD A VIBRATION AND "DEATH WOBBLE" ON MY TRUCK SINCE I PURCHASED IT. IT HAS BEEN TO TWO DIFFERENT CHRYSLER DEALERS FOR A TOTAL OF 5 OR 6 TIMES WITHOUT RESOLUTION OF THE ISSUE. THE ISSUE IS TWO FOLD, ONE IS WHEN I HIT A LARGE BUMP AT SPEEDS GREATER THAN 45 MPH THE STEERING WHEEL SHAKES VIOLENTLY, AND THE OTHER THIS SPEEDS OVER 60 MPH THERE IS A VIBRATION. I HAVE SPOKEN TO CHRYSLER ABOUT THE ISSUES ABOUT A YEAR OR SO AGO. THEY TRIED TO OFFER BUY BACK BECAUSE THE ISSUE COULD NOT BE RESOLVED, BUT THEN TOLD ME I WAS NOT QUALIFIED BECAUSE I WAS THE SECOND OWNER. I ALSO HAD TO HAVE THE STEERING GEAR BOX REPLACED UNDER WARRANTY, AND THEY REPLACED ALL THE TIE-ROD ENDS ECT. THE ISSUES IS STILL THE SAME WITHOUT RESOLUTION. NOW MY WARRANTY IS UP, AND THE TRUCK STILL HAS THIS POTENTIAL DANGERS ISSUES AND I HAVE NO WHERE TO GO. ANYTIME I HAVE THE TRUCK LOOKED AT NOW IT COST ME A LOT OF MONEY. MY TRUCK HAS RECALL 13V-528 AND 09E-001 WHICH RELATE TO THESE ISSUES. THE TRUCK WAS INSPECTED, BUT THEY DID NOT FIX ANYTHING.

Steering
Filed Jul 27, 201593,819 milesOH

TRUCK WAS PURCHASED JUNE 2,2009. STARTED HAVING INJECTOR/LIFT PUMP PROBLEMS. SCHEDULED APPT FOR DIAGNOSTIC FOR 6/5/2009. DID NOT FIX THAT PROBLEM AND THE TRUCK WAS STILL IN WARRANTY. PERFORMED RECALL H46 FOR TIE ROD END AND THEN THE PROBLEMS BEGAN. DEMON SHAKE PERIODICALLY AT 50+ MPH . WAS TOLD NOTHING COULD BE DONE ABOUT IT. BROUGHT TRUCK BACK IN FOR INJECTOR/ LIFT PUMP PROBLEM AGAIN, NOW THE TRUCK WAS OUT OF WARRANTY AND SURPRISINGLY NEEDED THOUSANDS OF DOLLARS IN REPAIR. WE HAD TO FOOT THE BILL. DEMON SHAKE CONTINUES GETTING WORSE TO THIS DAY. HAS BEEN LOOKED AT AGAIN AND WAS TOLD THERE IS NO FIX. FORTUNATELY , NO ONE HAS YET BEEN HURT. YOU NEVER KNOW WHEN IT IS GOING TO OCCUR. TODAY, I SEE A BUY BACK AND MY TRUCK IS NOT ON IT... I HAVE HAD THE SAME PROBLEM SINCE PURCHASE. WHY SHOULD MY SAFETY NOT BE AS IMPORTANT AS A NEWER TRUCK OWNER?

Air Bags
Filed Jul 20, 2015TX

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V77000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Jul 13, 2015TX

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V313000 (AIR BAGS) AND 14V770000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE PASSENGER SIDE AIR BAG RECALL WITHIN A REASONABLE TIMEFRAME; HOWEVER, THE PART WAS AVAILABLE FOR THE DRIVER SIDE AIR BAG. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Jun 22, 2015TX

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL LETTER FOR NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Apr 24, 2015FL

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V770000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Apr 20, 2015IN

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V528000 (STEERING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Apr 13, 2015TX

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V770000 (AIR BAGS). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 6/8/15*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 06/11/15*JB

Visibility/Wiper
Filed Mar 28, 201599,700 milesWA

VEHICLE HAD FAULTY WIPER MOTOR. REPLACED WITH REMANUFACTRED UNIT FROM OREILYS AUTO PARTS. AFTER REPLACEMENT WIPERS WILL STOP WORKING DURING HEAVY RAINFALL. THE WIPERS WILL NOT WORK AGAIN UNTIL YOU STOP AND TUG ON THE WIPER ARMS. *TR

Steering
Filed Mar 15, 2015122,345 milesCO

HIT A POT HOLE AND THE ENTIRE STEERING SYSTEM BEGAN TO SHAKE VIOLENTLY. COULD NOT CONTROL VEHICLE STEERING WHILE IT WAS SHAKING. *TR

Visibility/Wiper
Filed Mar 10, 2015110,000 milesCO

MY DODGE HAS HAD A PROBLEM WITH THE BLEND DOORS FOR QUITE SOME TIME IN MY TRUCK. IT WILL NOT GO TO DEFROST SO WHEN I DRIVE MY WINDSHIELD FOGS UP AND THIS RELATES TO ME HAVING TO PULL OVER SO THAT I DO NOT GET INTO AN ACCIDENT. IT IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BY THE MANUFACTURER. THEY USE A PLASTIC PIECE FOR THE BLEND DOOR THAT BREAKS AND WONT LET THE VENTS OPEN OR CLOSE. IT IS RIDICULOUS AND CHEAP PART. THE PRONGS ARE NOT EVEN MATCHED UP YOU HAVE A 5 PRONG ON THE ACTUATOR SWITCH THAT GOES INTO A 3 PRONG. THE FRICTION CAUSES IT TO BREAK. A DEALER WILL CHARGE THE CUSTOMER UPWARDS OF $1200 TO FIX BECAUSE THEY HAVE TO PULL THE WHOLE VENT BOX OUT. THERE ARE NUMEROUS DODGE FORUMS THAT ADDRESS THIS ISSUE AS WELL. IN ORDER TO GET THE WORD OUT TO YOU GUYS I'M MAKING THIS COMPLAINT. DEATHS CAN HAPPEN BECAUSE OF THIS CHEAP ENGINEERING THAT NEEDS TO BE FIXED AND MY TRUCK IS 2004. I DO NOT BELIEVE DODGE HAS ADDRESSED THE ISSUE AS OF YET THEY ARE STILL USING THE SAME CHEAP PARTS EVEN THOUGHT 1000'S OF PEOPLE HAVE COMPLAINED, BUT POSSIBLY NOT TO YOU GUYS. *TR

Steering
Filed Feb 20, 201582,000 milesTX

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A TURN, THE STEERING AND BRAKES SEIZED. AS A RESULT, THE GEAR BOX SPLIT IN HALF. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000. UPDATED 6/18/15*CN UPDATED 9/25/2017*CN

Steering
Filed Feb 9, 2015GA

TL*THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V770000 (AIR BAGS), 14817000 (AIR BAGS) AND 13V528000 (STEERING) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/30/15*LJ UPDATED 6/22/2015*JS

Steering
Filed Jan 22, 2015185,000 milesUT

TL*THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V528000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 185,000.

Steering
Filed Jan 20, 2015AZ

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V528000 (STEERING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Visibility/Wiper
Filed Dec 4, 201480,000 milesCO

THE BLEND DOOR THAT WORKS THE DEFROSTER FOR THE WINDSHIELD IS FAULTY DUE TO POOR ENGINEERING. IN COLD WEATHER THIS COULD CAUSE SERIOUS ACCIDENTS DUE TO BUILD UP OF SNOW AND ICE ON THE WINDSHIELD. DODGE USES CHEAP PARTS FOR THE BLEND DOOR PRIMARILY PLASTIC FAULTY PARTS. THE MECHANISM THAT OPENS AND CLOSES THE BLEND DOOR WEARS OUT THE TWO PIECES THAT FIT TOGETHER. THIS CAUSES EITHER THE PLASTIC PIECE TO BREAK COMPLETELY OR JUST CONTINUE TO ROTATE WITHOUT OPENING OR CLOSING THE BLEND DOOR. DODGE WILL NOTRECALL THIS BECAUSE IN ORDER TO DO IT RIGHT THEY HAVE TO PULL THE WHOLE VENTILATION BOX AND HEATER CORE OUT OF THE VEHICLE. HOWEVER THEY WOULD LIKE TO CHARGE CUSTOMERS UPWARDS OF $1000-1400 TO FIX IT. PLEASE LOOK INTO THIS THERE ARE NUMEROUS COMPLAINTS ALL OVER THE INTERNET ABOUT DODGE AND THEIR FAULTY BLEND DOORS NOT WORKING DUE TO POOR ENGINEERING AND CHEAP PARTS. *TR

Fuel System, Diesel
Filed Oct 10, 201466,305 milesCA

DRIVING MY DIESEL, 1 TON, 2004, 4X4 TRUCK WITH 66,000 MILES, TURNING LEFT ACROSS TRAFFIC INTO A BUSINESS. ENGINE STOPS, NO BRAKES, NO STEERING, NO WARNING, NOTHING. NEVER HAD A PROBLEM WITH THIS TRUCK BEFORE THIS EVENT. TRAFFIC IS COMING AT US AND I AM HEADED INTO A DITCH AS I CANNOT TURN VEHICLE. FRANTICALLY TRYING TO GET VEHICLE STARTED, WILL NOT START, BUT ABLE TO ROLL FORWARD AND MAKE IT INTO BUSINESS BARELY MISSING DITCH. PEOPLE COME OUT TO HELP PUSH VEHICLE INTO SAFE SPOT. CALLED TOW TRUCK, THEY GET THERE ABOUT 1.5 HOURS LATER. HE GOT TRUCK STARTED, SAID TO DRIVE IT DOWN THE STREET THAT PROBABLY SOMETHING CLOGGED THE DIESEL TANK INLET, BUT OK NOW. TRUCK SEEMED OK, SO WE HOOKED UP OUR BOAT THAT WAS IN THIS BUSINESS, PROCEEDED HOME. GOT ABOUT 1 MILE AWAY ON TWISTY MOUNTAIN ROAD, TRUCK AGAIN DIES, NO BRAKES AGAIN, CANNOT HARDLY STEER AND CANNOT STOP BOAT AND TRUCK AND PROCEED DOWN HILL HOLDING ON TRYING TO STAY ON ROAD. I MANAGED TO GET IT STOPPED. HAD IT TOWED TO DEALER THIS TIME. DODGE DEALER EXPLAINS THAT THE "LIFT PUMP" THAT PULLS DIESEL FUEL FROM TANK TO ENGINE HAD GONE OUT, THEY STATE "THIS IS COMMON PROBLEM THAT DODGE KNOWS ABOUT." THEY REFUSE TO REPLACE THE "LIFT PUMP" THAT IS FAIRLY INEXPENSIVE SAYING THAT DODGE KNOWS THERE IS A PROBLEM AND THE CONSUMER HAS TO PAY TO HAVE A "FUEL PUMP" PUT INTO THE FUEL TANK AS THE FIX. THIS COST IS OVER $1400. UPON HEARING THAT I CANNOT HAVE THE "LIFT PUMP" JUST REPLACED, I WENT TO THE INTERNET FORUMS ON CUMMINGS DIESEL "LIFT PUM

Steering
Filed Oct 10, 2014CA

TRUCK STARTED TO HAVE SEVERE DRIVABILITY PROBLEMS WITH THE FRONT END. HAD RECEIVED A RECALL NOTICE FOR BOTH THE STEERING LINKAGE AND LEFT BALL JOINT. TOOK INTO DEALER WHO PERFORMED THE PHYSICAL INSPECTION. WAS TOLD THAT OUR VEHICLE WAS NOT PART OF THE RECALL DUE TO CONFIGURATION BUT THE WHOLE FRONT END NEED TO BE REPLACED AND ALL PARTS NEEDED WHERE EXACTLY THE PARTS UNDER THE RECALL IF OUR TRUCK HAD THE CONFIGURATION COVERED BY THE RECALL. WE WERE FACED WITH PAYING FOR THE REPAIRS BASE ON SOME TECHNICALITY THAT SOMEHOW OUR CONFIGURATION EXCLUDED US FROM THE SAFETY HAZARD WHICH CAUSED THE RECALL. WE DO NOT FEEL IT IS A COINCIDENCE THAT THE REPAIR NEEDED WERE EXACTLY THE NOW THAT WERE UNDER THE RECALL BUT OUR TRUCK WAS NOT PART OF THE RECALL. OUR OPINION IS THE RECALL IS TOO NARROW AND THE SAFETY ISSUE IS BROADER THAN HOW IT IS SET UP NOW. *TR

Steering
Filed Aug 15, 2014AR

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V528000 (STEERING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Power Train
Filed Aug 2, 201480,000 milesCT

I WAS HEADING SOUTH ON I-87 IN NEW YORK STATE AT 65 MPH WHEN A LOUD EXPLOSION SOUNDING LIKE A GRENADE GOING OFF OCCURRED UNDER THE FLOORBOARDS. MY PASSENGER AND I THOUGHT THE PARTS UNDER THE TRUCK WERE GOING TO EXPLODE THROUGH THE FLOORBOARDS UNDER US. THERE WAS A LOT OF NOISE OF EXPLODING PARTS. I WAS BARELY ABLE TO COST TO THE SIDE OF THE HIGHWAY. THERE WAS A GREAT DEAL OF OIL ON THE PAVEMENT, WIRES WERE HANGING UNDER THE TRUCK, FUEL LINES AND BRAKE LINES WERE RIPPED, DRIVESHAFT DAMAGED. I NOTICED THEN THAT THE DASHBOARD 4 WHEEL DRIVE LIGHT HAD COME ON, THE FRONT HAZARD LIGHTS WORKED BUT NOT THE REAR. I BELIEVE THAT THIS WAS THE RESULT OF ONE OF TWO THINGS...A FACTORY DEFECT IN THE TRANSFER CASE CLUTCH OR A COMPUTER SYSTEM GLITCH THAT CAUSED THE TRUCK TO SWITCH INTO 4 WD AT HIGH SPEED. THIS WAS A LIFE THREATENING SITUATION AND I WAS LUCKY NOT TO BE INVOLVED IN A SERIOUS ACCIDENT AND THAT THE PARTS DID NOT BURST THROUGH THE BOTTOM OF THE TRUCK ALTHOUGH THEY DENTED IT. *TR

Steering
Filed Jul 7, 2014254,000 milesNV

SINCE THIS TRUCK WAS NEW IT WOULD SHAKE VIOLENTLY IN THE FRONT END WHEN YOU HIT A SLIGHT BUMP AT 60 MPH CHANGED EVERYTHING IN FRONT END AND ADDED STEERING DAMPENER RECOMMENDED BY DEALER. DOES IT MORE OFTEN NOW. WE HAVE NAMED IT THE DEATH RATTLE. *JS

Steering
Filed Jul 7, 2014CA

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V528000 (STEERING) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Power TrainCrash
Filed Jun 3, 2014FL

I PUT MY TRUCK INTO PARK AND WAS WALKING AROUND THE REAR TO CHECK MY MAILBOX AND THE TRUCK STARTED ROLLING FORWARD AND HIT MY MAIN GATE, WHICH WAS CLOSED AND HAD A SLIDE BOLT CLOSED. I RAN AROUND TO THE DOOR TO TRY TO JUMP INTO THE CAB (THINKING MY GATE HAD STOPPED THE TRUCK) WHEN MY GATE CRASHED OPEN (BENDING THE HEAVY BOLT AND TEARING ONE OF THE GATES DOWN AND BENDING THE OTHER GATE) AND IT KEPT MOVING TOWARD A TREE. LIKE AN IDIOT, I RAN AND GRABBED THE GRAB BAR AND JUMPED INTO THE CAB AND HIT THE BRAKES. IF I HAD FALLEN I WOULD HAVE BEEN RUN OVER BY THE DUALLY WHEELS OR IF HEADED OUT THE GATE, COULD HAVE HIT A CAR. THIS IS THE SECOND TIME IT HAPPENED - ORIGINALLY IT HAPPENED BACK IN 2005 AND I THOUGHT I HAD JUST NEGLECTED TO PUT THE TRUCK INTO PARK, BUT THE SECOND TIME IT HAPPENED I REALIZED THERE WAS A PROBLEM WITH THE TRUCK AND NOT ME. *TR

Service Brakes, HydraulicCrash
Filed May 19, 2014137,000 milesIN

TL* THE CONTACT OWNS 2004 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE VEHICLE STARTED VIBRATING VIOLENTLY AND EXHIBITED AN ABNORMAL NOISE. THE CONTACT IMMEDIATELY DEPRESSED THE BRAKE PEDAL AND IT FAILED TO ENGAGE. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE FAILURE WAS NOT DIAGNOSED. BOTH THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 137,000.

Steering
Filed May 13, 2014CO

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V528000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

Steering
Filed May 12, 2014AL

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V528000 (STEERING) HAD SURPASSED REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PARTS WERE NOT AVAILABLE AND THAT THE MANUFACTURER WAS ONLY RECEIVING ONE REPAIR KIT PER WEEK. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

SteeringCrash
Filed May 7, 2014100,000 milesNV

TRAVELING 55 MPH, TRUCK HIT A SMALL BUMP . TRUCK STARTED TO SHAKE VIOLENTLY LEFT AND RIGHT, COULD NOT CONTROL IT. STARTED TO PULL OFF ROAD WHEN HIT A WALL DUE TO STEERING. NO WAY TO CONTROL THIS TRUCK. HAS BEEN MAINTAINED FORM DODGE ALWAYS. STAY AWAY FROM THESE TRUCKS. VERY DANGEROUS. *TR

Steering
Filed Apr 2, 2014151,849 milesMT

I BOUGHT THIS 2004 DODGE 3500 RAM TRUCK USED IN MAY 2011. I WAS DRIVING MY 2004 DODGE 3500 RAM TRUCK IN TOWN WHEN THE LEFT TIE ROD STUD BROKE. I WAS STOPPED AT A STOP SIGN 1/2 BLOCK FROM MY HOME AND AS I STARTED OUT AND TURNED RIGHT THE TIE ROD STUD BROKE. THIS OCCURRED NOVEMBER 11, 2012. I HAD MY VEHICLE TOWED TO MY HOME USING MY AAA WRECKER SERVICE. THERE IS NO CHRYSLER-DODGE DEALERSHIP IN THE TOWN WHERE I LIVE, SO I WENT TO THE LOCAL AUTO PARTS STORE TO GET THE NEW LEFT TIE ROD. THE PARTS STORE DID NOT HAVE A TIE ROD FOR MY VEHICLE AND THE COUNTER PERSON CALLED THE PARTS DEPARTMENT AT LITHIA CHRYSLER DODGE IN BILLINGS, MT AND ORDERED A NEW LEFT TIE ROD, (MOPAR PART NO.68038054AD). I RECEIVED THE LEFT TIE ROD ON NOVEMBER 12, 2012 FOR WHICH I PAID $131.07 FOR WHICH I HAVE THE RECEIPT. I INSTALLED THE NEW MOPAR TIE ROD AND SET THE TOE-IN. I STILL HAVE THE BROKEN LEFT TIE ROD. ON JAN 15, 2014, I RECEIVED THE N62 RECALL NOTICE FOR THE LEFT TIE ROD STUD MAY FRACTURE AND THE RECALL NOTICE ALSO STATED MY VEHICLE NEEDED H46 DONE. I COULD FIND NO HISTORY OF THE LEFT TIE ROD BEING REPLACED, PRIOR TO THE NEW ONE I PUT ON MYSELF, SO I ASSUME THE TIE ROD WAS ORIGINAL FROM THE FACTORY. I DID FILE A CLAIM WITH CHRYSLER (CASE #24530878), BUT THEY DENIED THE CLAIM BECAUSE I COULD NOT PROVE THE BROKEN TIE ROD HAD BEEN REPLACED WITH A MOPAR PART. MY CONCERN IS WHY THE TIE ROD BROKE AND IF THAT MEANS THE FACTORY TIE RODS ARE DEFECTIVE. I HAD RECALLS L16/H46/N62 COMPLETED ON FEBRUARY 26, 2014.

Latches/Locks/Linkages
Filed Mar 3, 201458,000 milesOR

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT STATED THAT THE POWER DOOR LOCKS WOULD RECURRING FAIL TO ENGAGE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE MAIN POWER DOOR ACTUATOR THAT WAS ON THE FRONT DRIVERS SIDE DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 58,000. *TR

Suspension
Filed Mar 2, 201485,000 milesWA

I HAVE BEEN ON THE WAITING LIST AT THE LOCAL DODGE DEALER (MCCORD IN LONGVIEW, WA.) FOR A COUPLE OF MONTHS TO REPLACE THIS TIE ROD BALL. NOW I HAVE BEEN TOLD THAT IT IS A RESTRICTIVE PART AND CHRYSLER CORP. IS ONLY SENDING ONE TIE ROD PER SEVEN DAYS. LOOKING AT WHERE I AM AT IN THE STACK OF RECALLS, THERE COULD BE SEVERAL HUNDRED AHEAD OF ME AND THAT SUGGEST TO ME THAT MY TRUCK COULD BE SITTING FOR ALMOST A YEAR. THIS IS UNACCEPTABLE. TO ISSUE A LARGE RECALL SUCH AS THIS AND NOT HAVE PARTS AVAILABLE IS IRRESPONSIBLE. ANY HELP IN THIS MATTER WOULD BE APPRECIATED. THE RECALL IS : N62 / NHTSA 13V-528 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Air BagsCrash1 injured
Filed Feb 23, 201462,492 milesCA

WHILE DRIVING THROUGH AN INTERSECTION (WEST TO EAST), I WAS STRUCK ON THE LEFT SIDE OF MY VEHICLE, PUSHING ME TO THE RIGHT INTO A TRAFFIC LANE HEADING NORTH WHERE I THEN STRUCK A VEHICLE HEAD ON CAUSING FRONT END DAMAGE. MY AIR BAGS DID NOT DEPLOY ON IMPACT. THIS SECOND VEHICLE WAS MOVING FORWARD BUT SLOWING DOWN AT THE TIME OF IMPACT TO AVOID THE ACCIDENT. I'M THE ORIGINAL OWNER OF MY VEHICLE AND HAVE HAD NO PRIOR ACCIDENTS. *TR

Steering
Filed Jan 28, 201496,660 milesMT

BILLION DODGE IN BOZEMAN, MT REPLACED THREE COMPONENTS (STEERING, DAMPER AND ARM) ON JANUARY 2, 2014. LAST WEEK I RECEIVED A RECALL NOTICE FOR THE REPLACEMENT PARTS FROM DODGE. THIS MORNING, THE SERVICE DEPARTMENT AT BILLION DODGE INSPECTED THE REPLACEMENT PARTS AND DECIDED A REPLACEMENT IS NECESSARY. HOWEVER, I WAS INFORMED THAT THE REPLACEMENT PART(S) WILL NOT BE AVAILABLE UNTIL JULY OF 2015. I CONTACTED CHRYSLER AND WAS INFORMED THAT THE REPLACEMENT PART(S) ARE NOT AVAILABLE. (1) THE DEALER INSTALLED THE DEFECTIVE PART(S) AFTER A RECALL HAD BEEN ISSUED. THIS IS NOT ACCEPTABLE. (2) WE MAY BE ABLE TO HAVE THE PART(S) REPLACED WITH PART(S) FROM ANOTHER MANUFACTURER, BUT MUST PAY FOR THE PARTS AND LABOR OURSELVES. THIS IS NOT ACCEPTABLE. *TR

Steering
Filed Jan 24, 2014CT

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V528000 (STEERING) SURPASSED A REASONABLE TIME FOR REPAIR. BOTH THE DEALER AND THE MANUFACTURER WERE CONTACTED. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR.

Fuel System, Diesel
Filed Dec 9, 2013109,000 milesMT

WHILE DRIVING ON THE INTERSTATE 35 I NOTICED SMOKING COMING FROM MY VEHICLE, AS I PULLED OVER THE SMOKE BECOME THICK AND ROLLED OUT FROM UNDER THE HOOD OF MY TRUCK. I IMMEDIATELY OPEN THE HOOD TO FIND DIESEL FUEL COVERING THE COMPLETE ENGINE COMPARTMENT AND NOTICED FUEL SPRAYING FROM THE NUMBER FOUR FUEL INJECTION LINE. I AM A MECHANIC SO CALLED DODGE DEALER TO GET NEW LINE (PART #5086874-AC) FOR MY CUMMINS 5.9 ENGINE. AFTER TALKING TO THE PARTS MAN HE SAID THIS IS A COMMON PROBLEM AND THEY HAVE REDESIGNED THE CLAMPING SYSTEM ON THE LINE. I FEEL THIS IS A VERY DANGEROUS SITUATION, WHEN THIS LINE LEAKS IT IS UNDER HIGH PRESSURE AND SPRAYS FUEL ALL OVER THE ENGINE. I FEEL I WAS VERY LUCKY THAT THE FUEL DID NOT IGNITE AND BURN UP MY TRUCK. I WOULD HIGHLY RECOMMEND OWNERS ARE NOTIFIED ABOUT THE NEW LINE SO THEY CAN REPLACE IT BEFORE IT LEAKS. *TR

Suspension
Filed Nov 26, 2013130,000 milesNV

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH OVER AN UNEVEN ROAD SURFACE, THE FRONT END OF THE VEHICLE BEGAN SHAKING VIOLENTLY. THE DEALER WAS CONTACTED AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

Unknown or Other
Filed Nov 13, 201386,000 milesDC

THIS HAS HAPPENED BEFORE BACK IN 2010 AND I PUT AN EXTRA STABILIZER ON THE FRONT AND UPPER AND LOWER BALL JOINTS AND A FEW MORE PIECES ALL MADE BY MOOG BUT THE FRONT END STILL SHAKES ALMOST UNCONTROLLABLE AND I HAVE TO SLOW DOWN REAL FAST BEFORE I CAUSE AN ACCIDENT I'M AFRAID IT'S GOING TO MAKE ME WRECK

Fuel/Propulsion System
Filed Oct 9, 201364,000 milesMA

TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND THE "WATER IN FUEL" WARNING MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE INJECTION PUMP, INJECTORS AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

Electrical System
Filed Jul 24, 2013115,000 milesNV

TRAILER TURN SIGNALS & BRAKE (LEFT) NOT WORKING ON FACTORY 7 PRONG TRAILER ADAPTER, TRUCK INDICATOR IS OK, NO SIGNAL TO "LEFT" IN THE WIRING LOOM FROM THE PDC/FMC TO THE FACTORY 7 PRONG TRAILER ADAPTER. (0 VOLTAGE), RIGHT TURN, RIGHT BRAKE, RUNNING, TRAILER BRAKE & BATTERY CHARGE ARE FINE. DEALER WANTS 1000$+ TO FIX/REPLACE A DEFECTIVE PDC/FMC. HAD NOT I DONE A WALK AROUND THIS COULD/WOULD OF CAUSED AN ACCIDENT IF I WAS MAKING A "LEFT" TURN, MERGING OR SLOWING DOWN/STOPPING.. BULBS ARE ALL GOOD AND INDEPENDENTLY CHECKED WITH A 12V POWER SOURCE. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Dodge Ram 3500 → · Every Ram 3500 year → · How the figures are calculated →