I BOUGHT THE DODGE RAM ON JANUARY 6, 2002. ON APPROXIMATELY 6/10/2002 I HAD FOLDED IN THE PASSENGER AND DRIVER MIRRORS FOR APPROXIMATELY 4 CAR WASHES OVER THOSE MONTHS. ABOUT TWO DAYS AFTER THE LAST CAR WASH, THE MIRRORS WERE FOLDED OUT LIKE NORMAL. I WAS DRIVING APPROXIMATELY 10-15 MILES AN HOUR IN NO WIND AND THE PASSENGER SIDE VIEW MIRROR BEGAN TO "FLOP" BACK AND FORTH. I LOOKED AT IT AND COULD LIFT UP ON IT APPROXIMATELY ONE INCH. ALTHOUGH IT WAS STILL CONNECTED, IT WAS NOT LOCKING INTO PLACE. I CALLED TOWBIN DODGE FOR AN APPOINTMENT AND THE FEMALE I SPOKE TO AT THE SERVICE DEPARTMENT ASKED ME IF IT WAS THE PASSENGER SIDE MIRROR. I TOLD HER YES AND SHE STATED THAT I WOULD BE THE FIFTH 2002 RAM SHE HAS SEEN WITH THAT PROBLEM IN THE PAST TWO WEEKS. I TOOK MY TRUCK IN FOR THE APPOINT MENT THE NEXT WEEK. THEY TOLD ME THAT THEY HAD LOST THE NEW MIRROR AND DID NOT HAVE ANY MORE. THEY EXPALINED THAT ANOTHER WOULD BE IN ON 7/5/2002. I CALLED ON 7/6/2002 AND MADE ANOTHER APPOINTMENT FOR 7/15/2002 TO GET THE MIRROR FIXED. ON 7/12/2002, I FOLDED THE MIRRORS FOR YET ANOTHER CAR WASH. I RETURNED THE DRIVERS SIDE MIRROR BACK TO ITS POSITION. THE NEXT MORNING I PULLED OUT OF MY DRIVEWAY AND THE DRIVERS SIDE MIRROR STARTED "FLOPPING" AROUND EXACTLY THE WAY THE PASSENGER SIDE HAS BEEN. I BELIEVE THAT BECAUSE BOTH OF MY MIRRORS HAVE BROKEN AND AFTER WHAT THE SERVICE DEPARTMENT TOLD ME ABOUT OTHER VEHICLES, THAT THIS IS A MAJOR SAFETY ISSUE. THIS IS A FULL SIZE TRUCK AND IT IS EXTREMELY HAR
2002 Dodge Ram 1500 complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
ENGINE DIES IN TRAFFIC, CAUSE IS UNKNOWN. *AK CONSUMER STATED THE CRANKSHAFT SENSOR WAS REPLACED.*JB
6-11-2002 TRUCK DIED OUT IN MOTION. 6-15-2002 BELLS IN TRUCK CAME ON, NO DUMMY LIGHTS LASTED 10-15 MIN THEN STOPPED ON ITS OWN, ALSO THIS DAY TRUCK DIED OUT ONCE IN REVERSE, 3 TIMES IN DRIVE. ON THIS DAY I HAD VEHICLE TOWED TO DEALER. 6-22-2002 TRUCK STUCK IN REVERSE. ENGINE REVED IN REVERSE AS IF IN NUETRAL BUT WAS CLEARLY IN REVERSE. CAR WAS DRIVEN TO DEALER THAT DAY. 6-29-2002 STUCK IN REVERSE AGAIN. DEALER CONTACTED - I WAS TOLD TO CONTACT A SERVICE MANAGER ON 7-1-2002 , I OBVIOUSLY HAVE AN INTERMITENT PROBLEM AND NOTHING CAN BE DONE UNTIL THEY CAN PROVE THERE IS A PROBLEM. *AK
FRONT END SKATES ACROSS THE LANE IF A BUMP IS HIT AT HIGHWAY SPEED. PROBLEM HAS EXISTED SINCE FEBRUARY. DEALER WAS NOTIFIED. PLEASE PROVIDE MORE INFORMATION.*AK
THE JACK THAT IS SHIPPED WITH THE DODGE RAM 1500 IS WAY TOO SMALL TO HANDLE THE PARGE TRUCK. I HAD TO CHANGE A TIRE TODAY FOR THE FIRST TIME. THE VEHICLE FELL OFF OF THE JACK TWICE. THE JACK IS A SMALL CYLINDER TYPE, WITH A SMALL FOOTPRINT. WHILE JACKING THE REAR WHEEL ACCORDING TO THE INSTRUCTIONS IN THE USER MANUAL, THE JACK SLIPS EASILY BECAUSE A) IT HAS A SMALL FOOTPRINT THAT REMAINS IN CONTACT WITH THE GROUND, AND B) THE EXTENTIONS USED TO TURN THE CRANKING MECHANISM ON THE JACK ARE WOBBLY, WHICH CAN CAUSE THE JACK TO MOVE WHILE RAISING AND LOWERING. I RESEARCHED THIS WITH SEVERAL OTHER DODGE RAM OWNERS, EACH WHO HAVE PURCHASED SEPARATE HEAVY DUTY JACKS TO ALLOCATE FOR THE INSUFFICIENT STANDARD JACK THAT SHIPS WITH THE VEHICLE. I CONTACT DAIMLERCHRYSLER TODAY ABOUT THIS ISSUE. *AK
AT 50MPH VEHICLE CRASHED, AND AIRBAGS DID NOT DEPLOY. CAUSE UNKNOWN. DEALER NOTIFIED.*AK
WHILE VEHICLE WAS PARKED IN THE GARAGE, CONSUMER DISCOVERED THAT THE BED OF THE TRUCK HAD COME IN CONTACT WITH THE CAB AND CAUSED DAMAGE TO IT, CONSUMER BELIEVES IT MAY HAVE HAPPENED DURING REGULAR DRIVING, POSSIBLY WHILE IN THE MOUNTAINS, THE GENERAL MANAGER OFFERED TO REPAIR THE DAMAGES, HOWEVER CONSUMER DECLINED TO HAVE A 30,000 DOLLAR TRUCK REPAIRED, CONSUMER WAS THEN INFORMED THAT THE DAMAGE WAS MOST LIKELY CAUSED BY HIM DRIVING EXCESSIVELY, THE MANUFACTURER STATED THAT THEY WERE NOT LIABLE FOR ANY DAMAGES.*JB
REAR END MAKES VEHICLE BOUNCE WHEN IT HITS A BUMP IN THE ROAD, MAKING IT DIFFICULT TO CONTROL VEHICLE.*AK CONSUMER STATES THAT THE BOUNCE IS SO BAD, THAT THE TIRES SEEM TO LEAVE THE PAVEMENT, WHEN CHANGING LANES, THE VEHICLE LITERALLY JERKS CONSUMER INTO THE NEXT LANE, THE DEALER CAN NOT FIND A REMEDY FOR THE PROBLEM. *SLC
ON BOTH SIDES OFF VEHICLE HANDLE THAT HOLDS IN SIDE MIRROR HAS SNAPPED. *AK
WHILE DRIVING AND UPON PRESSING BRAKES, VEHICLE WILL LURCH ABOUT EIGHT OR NINE FEET.THIS HAS HAPPENED AT LEAST FIVE TIMES. TOOK VEHICLE TO DEALER, AND PROBLEM HAS NOT BEEN REMEDIED AS OF YET. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
THE BED OF THE TRUCK HIT AND DAMAGED THE CAB. THIS CAUSES CONCERN FOR THE SAFETY OF THE PASSENGERS IN THE CAB.*AK. CONSUMER WAS INFORMED THAT MANUFACTURER WOULD NOT BE LIABLE FOR DAMAGES AND THEY FELT THAT CONSUMER WAS DRIVING EXCESSIVELY TO CAUSE THE DAMAGE.*JB
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
RIGHT REAR AXLE BROKE WHILE DRIVING 40-45 MPH. DEALER AND MANUFACTURER HAVE BEEN NOTIFIED. *AK CONSUMER SENT BROKEN SHAFT TO DEALER FOR TESTING, BUT DEALER DENIED ANY CLAIMS, STATING THAT IT WAS DRIVER NEGLECT, ONE PERSON WAS INJURED IN ACCIDENT CAUSED BY THE DEFECTIVE REAR AXLE. *TT
TIRES WOULD NOT STAND GRAVEL ROADS. IF TIRES HIT A BUMP ON OIL OR CONCRETE ROADS TIRES WILL BREAK. GOOD YEAR WRANGLER, TIRE SIZE 28570R17, DOT # NOT AVAILABLE. CONTACTED DEALER ,AND DEALER STATED THAT TIRES WILL NOT STAND UP ON GRAVEL ROADS. DEALER DID AGREE TO REPLACE TIRES. *AK THE DEALER REPLACED THE BAD TIRES. *YH
WHILE TRAVELING THE VEHICLE WAS UNABLE TO PULL 20 FOOT WILDERNESS TRAVEL TRAILER. THE FIRST AND SECOND GEAR PERFORMED WELL, BUT THE VEHICLE SPEED SPEED DECREASED WHEN IN 3RD AND 4TH GEAR. *YH *SCC
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Dodge Ram 1500 → · Every Ram 1500 year → · How the figures are calculated →