Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →
WE HAVE HAD OUR CAR FOR 15 MONTHS NOW, BRAKE PADS AND ROTORS NEED TO BE REPLACED EVERY 3-5 MONTHS! CALIPER ON FRONT END WAS SO DAMAGED FROM BRAKE SYSTEM THE MECHANIC ALMOST WOULDN'T LET US DRIVE HOME. THIS IS OUR ONLY CAR WE HAVE 2 KIDS AND ONE INCOME, WE CAN'T AFFORD TO RISK OUR CHILDREN'S LIVES, AND WE CAN'T AFFORD TO KEEP MAKING PAYMENTS ON A DEATH TRAP ON TOP OF ALL THE REPAIRS. *KB
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE TRAVELING 40 MPH THE CONTACT NOTICED THAT THE VEHICLE WOULD NOT ACCELERATE HOWEVER, THE RPMS WOULD RISE WHEN THE ACCELERATION PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO DIFFERENT OCCASIONS WERE THE OXYGEN SENSOR AND THE CATALYTIC CONVERTER WAS REPLACED. HOWEVER THE FAILURE PERSISTED. THE CURRENT MILEAGE WAS 93,000 AND THE FAILURE MILEAGE WAS 91,000.
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE PARKED, THE CONTACT NOTICED THAT THE LIGHTS ON THE INSTRUMENT PANEL WOULD NOT ILLUMINATE AND THE WINDSHIELD WIPERS WOULD ACTIVATE INDEPENDENTLY. THE FAILURE RECURRED INTERMITTENTLY AT LEAST FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS AND REPAIRS, BUT THE CONTACT WAS NOT AWARE OF THE REPAIRS THAT WERE PERFORMED BY THE TECHNICIAN. THE FAILURE PERSISTED AFTER THE REPAIRS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
UPON DRIVING THE VEHICLE WE LOST POWER TO THE RADIO, CIGARETTE LIGHTER AND CRUISE CONTROL. IT WENT OFF FOR ABOUT 30 SECONDS AND CAME BACK ON. IT HAPPENED BETWEEN 8-10 TIMES DURING A 2 DAY PERIOD. IT DOESN'T MATTER THE SPEED AT ALL. *TR
BRAKES AND ROTORS WARPED TOOK TO DODGE THEY TOLD ME NOT THEIR PROBLEM. SO WE FIXED OURSELVES COST AROUND $250.00. I NOW HAVE 40000 MILES AND JUST PUT ON THE 4TH SET OF ROTORS AND BRAKES. DODGE NEEDS TO FIX THIS CAR IT IS UNSAFE I CANNOT AFFORD TO TRADE IT. *TR
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT END OF THE VEHICLE BEGAN TO VIBRATE AND PULL TO THE RIGHT. THE CONTACT APPLIED THE BRAKE PEDAL WITH FORCE TO STOP THE SHAKING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN STATED THAT THE ROTORS AND PADS WOULD HAVE TO BE REPLACED. AFTER THE REPAIR, THE FAILURE RECURRED APPROXIMATELY 28,000 MILES LATER. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT A SQUEAKING NOISE WOULD EMIT FROM THE REAR BRAKES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE REAR BRAKE PADS AND ROTORS WERE COMPLETELY WORN. THE PADS AND ROTORS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,618.
BRAKES WERE VIBRATING AND DIDN'T SOUND RIGHT DEALER REPLACED DUE TO RECALL BUT HAD TO STILL PAY 100 DOLLARS. ALSO ON 9/11/11 REPLACE TURN SIGNAL ON DRIVERS SIDE WHEN WENT OUT IT TOOK OUT BRAKE LIGHTS TOO THEY REPAIRED THAT AND NOW ONLY 6MONTHS LATER PASSENGER SIDE TURN SIGNAL DOING SAME THING THEY REPLACED LIGHT BULB DROVE IT HOME WAS FINE AN HOUR LATER STARTED HAPPENING AGAIN TAKES OUT BRAKE LIGHTS. ALSO WHEN TOOK IN FOR TURN SIGNAL HAD TO HAVE BACK BRAKES REPAIRED FELT SAME VIBRATION AND NOISE. ALSO HAD TO PAY 100 DOLLARS OUT OF POCKET AND CAR ONLY HAS 21,000 MILES. *TR
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT WAS ABLE TO APPLY THE BRAKES, BUT THE VEHICLE COASTED THROUGH ONCOMING TRAFFIC BEFORE STOPPING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE POWER STEERING HOSES WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 10,000.
AT 9000 MILES, I HAD TO STOP VERY FAST BECAUSE SOMEONE PULLED OUT IN FRONT OF ME. WHEN I STOPPED, THE WHOLE FRONT END SHUTTERED. I TOOK IT IN TO MACHAIK DODGE, THEY REPLACED THE ROTORS AND PADS STATING THEY WERE WARPED. THEY SAID NOTHING ABOUT IT BEING A SAFETY RECALL. WHICH IT STILL ISN'T. I FINALLY RECEIVED A RECALL LETTER 2 MONTHS AFTER IT BEING FIXED THE FIRST TIMER. NOW AT 35,000 MILES, I NEED BRAKE PADS. I TOOK IT BACK TO MACHAIK TODAY 1/27/2012, THEY TOLD ME THEY WOULD REPLACE THE BRAKE PADS FOR A $100.00 DEDUCTIBLE. MY PROBLEM IS ALL THE COMPLAINTS PEOPLE ARE HAVING WITH THE BRAKE PADS AND HAVING TO REPLACE THEM EVERY 15-25,000 MILES. *TR
FAULTY BRAKE SYSTEM; PENDING 3RD REPAIR TO CORRECT THE PROBLEM; CAR SHAKES WHEN BRAKING AND IS UNSAFE TO DRIVE; DEALER FIX IS TO REPLACE ROTORS & PADS WITH THE SAME DEFECTIVE PARTS LEADING TO CONTINUED UNSAFE CONDITIONS. *TR
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD SHAKE VIOLENTLY WHEN THE BRAKES WERE APPLIED. THE MANUFACTURER AND THE DEALER WERE BOTH NOTIFIED OF THE FAILURE, BUT BOTH DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 18,000.
THE BRAKES SHAKE BAD WHEN SLOWING FROM 40 MPH OR HIGHER NOTE FRONT ROTORS AND PADS WERE REPLACED AT 21956 MILES AFTER TWO TIMES IN THE SHOP AT A COST OF 50.00 BUT I AM HAVING THE SAME PROBLEM WITH THE REAR BRAKES WHEN THE CAR IS STOPPED FAST REAR BRAKES SHAKE CHRYSLER WILL NOT WARRANTY. THE TRANSMISSION HITS VERY HARD ABOUT 50% OF THE TIME WHEN SHIFTING INTO DRIVE FROM ANY OTHER STICK POSITION THIS IS CAUSING TRANSMISSION DAMAGE CHRYSLER IS AWARE OF THE PROBLEM THE DEALER SHOP MARK DODGE SHOWED ME AN EMAIL THEY GOT BACK FROM CHRYSLER AFTER THE SHOP FOREMAN NOTED THIS DEFECT WAS HAPPENING AND CONTACTED CHRYSLER ABOUT WHAT TO DO. THE RESPONSE FROM CHRYSLER WAS " [XXX] THIS HAS BEEN NOTED IN SEVERAL PRIOR CASES . AT THIS TIME IT IS CONSIDERED CHARACTERISTIC- [XXX] " SO A TRANSMISSION BANGING INTO GEAR IS CHARACTERISTIC. THIS IS THE FIRST TIME I HAVE HAD A VEHICLE DO THIS IN 40YRS OF DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
WINDOWS GO UP AND DOWN AUTOMATICALLY AT WILL. DRIVERS SIDE GETS STUCK IN EITHER POSITION AND THEN GOES UP OR DOWN AT WILL. THIS OCCURS WHEN VEHICLE IS EITHER STANDING STILL OR IN MOTION. *TR
MAKING LEFT TURN INTO PARKING LOT AND VEHICLE SHUT OFF. RECENTLY NOTICED POSSIBLE RELATED ISSUES WITH COMPUTER, INCLUDING UCONNECT NOT WORKING. THE VEHICLE WENT IN FOR RECALL REPAIRS IN AUG 2011 INCLUDING L25 BUT WE HAD NOT EXPERIENCED ANY ELECTRIC CONCERNS PRIOR TO THAT POINT. CALLED DEALER TODAY AND THEY ADVISED TO BRING VEHICLE IN BUT THEY HAD NOT HEARD OF ISSUES OCCURRING AFTER L25 REPAIR. *KB
PRE MATURE WARP. OF FRONT ROTORS. VEH BECOMES ALMOST UNCONTROLLABLE WHEN BREAKING THE SHAKING OF THE VEH IN COMBINATION WITH THE MOUNTAINOUS TERRAIN MADE THE VEH. UNSAFE! *TR
1) I HAD THE FRONT BRAKES REPLACES AFTER OWNING THE CARE 7 DAYS. THE DEALER REPLACED THE FRONT RODARS AND BRAKE PADS. SIX WEEKS LATER I COMPLAINED OF THE METAL TO METAL SOUND FROM THE REAR BRAKES, BUT THE DEALER TOLD ME, "YOU CAN KEEP DRIVING THE CAR, IT'S OK FOR NOW". NOW THE BRAKES ARE TOTALLY GONE AND THE FRONT BRAKES ARE CAUSING THE CAR TO SHAKE WHEN YOU SLOW DOWN...AGAIN!! 2) THE CAR DOESN'T ALWAYS START. YOU HAVE TO CRANK THE KEY 4-5 TIMES BEFORE IT WILL START. THIS SEEMS TO BE IN INTERMITTENT PROBLEM. 3) THE TRANSMISSION JERKS INTO GEAR. 4) THE PLASTIC IN THE WHEEL WELL COMING OFF. *TR
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY AWD. THE CONTACT WAS DRIVING WITH THE CRUISE CONTROL SET TO 55 MPH WHEN THE ENGINE EXHIBITED AN ABNORMAL INCREASE IN RPMS OF OVER 5,000. THE CONTACT HAD TO SWITCH OUT OF GEAR TO ALLOW THE VEHICLE TO DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 33,000 AND THE CURRENT MILEAGE WAS 36,600.
FRONT AND BACK BRAKES AND ALL ROTORS HAD DEFECT. NEEDED TO BE REPLACED. *TR
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE CONTACT HAD THE VEHICLE TAKEN TO THE DEALER BUT NO FAILURES WERE DISCOVERED. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND EACH TIME THE DEALER STATED THAT THE VEHICLE STARTED WITHOUT ANY PROBLEMS AND THERE WERE NO FAILURE CODES PRODUCED THROUGH DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 21,697.
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT IT WAS DIFFICULT TO START THE VEHICLE USING THE KEY. THE CONTACT HAD TO TURN THE KEY IN THE ON AND OFF POSITION NUMEROUS TIMES BEFORE THE VEHICLE WOULD START. THE DEALER ATTEMPTED TO DIAGNOSE THE FAILURE, BUT WAS UNSUCCESSFUL. THE MANUFACTURER WAS NOTIFIED AND WAS IN THE PROCESS OF ASSISTING THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 23,000. UPDATED 11/221/11*LJ THE CONSUMER STATED HE HAD TO TURN THE KEY NUMEROUS TIMES, TO GET THE VEHICLE TO START.
MY DODGE WAS PURCHASED AND ORIGINALLY HAD A RADIO CONNECTION PROBLEM. WHERE IT PLAYED STATIC WHILE PLAYING A CD AS WELL AS THE SPEAKERS SOUNDED BLOWN OUT. SINCE HE RADIO HAS BEEN REPLACED 3 TIMES AND STILL SEEMS TO REMAIN THE SAME. I HAVE HAD THE ALIGNMENT DONE 4 TIMES SINCE MAY 2011 AND THE PROBLEM REMAINS.THE AC HAS A DELAY WHEN TURNED ON. BUT MY BIGGER PROBLEM IS WHEN I FELT MY CAR SHUDDER WHILE PULLING AWAY FROM THE CURB. IT SERIOUSLY FELT AS THOUGH THE WHEELS WERE GOING TO FALL RIGHT OFF AND OUT FROM UNDER THE CAR. I TOOK IT IN TO THE DEALERSHIP AND THEY REPORTED NO PROBLEM ALTHOUGH WHEN WE TEST DROVE THE CAR THE ! LIGHT IN THE DASH CAME ON. SO THEY HAD ME WAIT ABOUT 20 ADDITIONAL MINUTES TO FIX THE ISSUE. SINCE I HAVE GOTTEN MY CAR BACK IT NOW SHUTS COMPLETELY OFF WHEN I COME TO A STOP. I AM FREAKED OUT AND DEVASTATED BY MY OVERWHELMING CONCERN FOR MY 5YR SON AND MYSELF. I JUST AM CURRENTLY NOT FEELING THE "DEPENDABLE DODGE" STATEMENT. HOPEFULLY DODGE RECOGNIZES THAT THIS IS HAPPENING OFTEN AND FIXES IT BEFORE A DEATH OCCURS. SIMPLY IS IT A DANGER TO OUR SELF AND THE COMMUNITY TO DRIVE AROUND IN CARS THAT COMPLETELY SHUT DOWN UNEXPECTEDLY. *TR
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE SECURITY ALARM SYSTEM FAILED TO DISENGAGE UPON ENTERING THE VEHICLE. THE IGNITION WOULD NOT START AND ALL LOCKED DOORS FAILED TO UNLOCK. THE DRIVER SIDE DOOR WAS MANUALLY UNLOCKED. THE FAILURE RECURRED TWICE. ON THE FIRST OCCURRENCE, THE DEALER WAS UNABLE TO DETECT A TROUBLE CODE. THE VEHICLE WAS TAKEN BACK TO THE DEALER A SECOND TIME WHERE BOTH KEY FOBS WERE REPROGRAMMED. IN ADDITION TO THE REPAIR, THE WCM AND TIPM WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. MANUFACTURER WAS MADE AWARE OF THIS PROBLEM AFTER TALKING TO NHTSA. UPDATED 11/01/2011 *LN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE BRAKES WERE APPLIED, THE FRONT END OF THE VEHICLE WOULD SHAKE EXCESSIVELY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS INSPECTED. THE DEALER INFORMED THE CONTACT THAT THE FRONT ROTORS AND BRAKE PADS WERE WORN AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS REPAIRED. THE CURRENT MILEAGE WAS 14,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 11,000. THE VIN WAS UNAVAILABLE.
I JUST BOUGHT A 2010 DODGE JOURNEY FOR MY FAMILY ONE MONTH AGO AND THE BRAKES ARE ALREADY GIVING ME PROBLEMS. THE BRAKES WERE FINE WHEN I FIRST BOUGHT THE VEHICLE ONE MONTH AGO. I AM HAVING SEVERE VIBRATIONS IN THE STEERING WHEEL AS A RESULT OF THE ROTORS BEING WARPED. THE CAR ONLY HAS ABOUT 22600 MILES ON IT AND THE ROTORS SHOULD NOT BE WARPED AT THIS POINT IN THE CAR'S LIFE. WHEN BRAKING DOWN STEEP HILLS, THE CAR VIBRATES SO BAD THAT IT SOUNDS LIKE AN 18-WHEELER USING ITS JAKE BRAKE DOWN A HILL. I READ ONLINE AFTER THE PROBLEM STARTED AND DODGE HAS 2 LAWSUITS AGAINST THEM FOR INADEQUATE BRAKES IN THE DODGE JOURNEY. I AM EXTREMELY ANGRY THAT I JUST BOUGHT THIS CAR BASED ON IT'S MANY SAFETY OPTIONS AND NOW I AM HAVING THESE PROBLEMS THAT COULD PUT MY FAMILY IN DANGER OR COST ME A GREAT DEAL OF MONEY. *TT
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT WAS DRIVING 40 MPH WHEN THE VEHICLE STALLED WHILE DRIVING OVER A RAILROAD TRACK. THE VEHICLE WAS RESTARTED AND TAKEN TO THE DEALER WHO ADVISED THAT THE IGNITION SWITCH WAS THE CAUSE OF THE STALLING AND NEEDED TO BE REPLACED. THE DEALER REPLACED THE IGNITION SWITCH BUT THE REPAIR DID NOT REMEDY THE ISSUE. THE CONTACT STATED THAT THE DEALER COULD NOT IDENTIFY THE PROBLEM AND THE DIAGNOSTIC TEST DID NOT SHOW ANY FAILURE CODES. THE CONTACT BELIEVED THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 12,150.
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE WHEELS WOULD SHAKE ABNORMALLY WHEN DECELERATING. THE CONTACT STATED THE FAILURE WOULD ALSO OCCUR WHEN THE CONTACT DECELERATED AND ATTEMPTED A TURN. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE SHAKING WAS CAUSED BY THE FRONT BRAKES AND ROTORS. THE CONTACT BELIEVED THE FAILURE TO BE A MANUFACTURING DEFECT BECAUSE OF THE MILEAGE OF THE VEHICLE. THE FAILURE MILEAGE WAS 14,000.
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT ALL OF THE ELECTRICAL COMPONENTS INCLUDING THE RADIO, TURN SIGNALS, POWER WINDOWS AND LOCKS WOULD FAIL INTERMITTENTLY. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 50,000. THE VIN WAS UNAVAILABLE.
2010 DODGE JOURNEY. CONSUMER STATES PROBLEM WITH BRAKES AND ROTORS *TGW A FEW DAYS AFTER PURCHASING THE VEHICLE, IT NOTICEABLY SHOOK WHEN THE BRAKE WAS APPLIED GOING DOWN A HILL. THE SHAKING WAS ESPECIALLY NOTICEABLE IN THE STEERING WHEEL AND BRAKE PEDAL. THE CONSUMER TOOK THE VEHICLE TO THE DEALER ABOUT THE PROBLEM AND THE DEALER STATED NOTHING WAS WRONG AND THEY DECLINED TO MAKE ANY REPAIRS. AFTER TWO MONTHS OF COMPLAINING, THE DEALER FINALLY CONFIRMED THERE WAS A PROBLEM WITH THE FRONT AND REAR ROTORS. THEY DETERMINED THE ROTORS WERE OUT OF SPECIFICATION. THEY CUT THE FRONT ROTORS AND RESURFACED THE REAR ROTORS UNDER WARRANTY. THE PROBLEM SUBSIDED FOR A WHILE, BUT DID NOT RESOLVE IT. A FEW MONTHS LATER, THE CONSUMER RECEIVED A CALL FROM CHRYSLER STATING THERE WAS A PROBLEM WITH THE BRAKES AND ROTORS AND THEY WOULD REPLACE THEM IF THE CONSUMER PAID A WARRANTY DEDUCTIBLE OF $100. THE REAR BRAKES AND ROTORS HAD TO BE REPLACED IN JUNE 2011. THE CONSUMER RECEIVED A LETTER FROM CHRYSLER WHICH STATED THE WARRANTY WAS BEING EXTENDED FOR THE FRONT BRAKE COMPONENTS ONLY. THE CONSUMER STATED THE BRAKE AND ROTOR PROBLEMS HAVE NOT BEEN RESOLVED DESPITE NUMEROUS ATTEMPTS ON HIS PART. *JB
WHEN APPLYING BRAKES, ROTORS GRIND AND THE STEERING WHEEL STARTS TO SHAKE. HAVE ONLY OWNED THE CAR FOR ABOUT A YEAR AND A HALF AND THESE PROBLEMS SHOULD NOT BE HAPPENING YET. *TR
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT WAS DRIVING 6 MPH ATTEMPTING A TURN WHEN THE ENGINE STALLED. THE VEHICLE RESTARTED AFTER THE FAILURE AND WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,500 AND THE CURRENT MILEAGE WAS 6,551. UPDATED 09/29/2011 *LN *TR
I PURCHASED MY 2010 DODGE JOURNEY SXT IN OCT 2010. THE VEHICLE HAS DIED (ELECTRICAL PROBLEM) NUMEROUS TIMES WHILE DRIVING THE VEHICLE AT SPEEDS UP TO 70; HOWEVER, AS LOW AS 10. I HAVE TAKEN THE VEHICLE IN FOUR TIMES AND THEY HAVEN'T BEEN ABLE TO REPLICATE THE ERROR AND HAVE SENT ME HOME WITH THE VEHICLE. IT HAPPENED AGAIN ON FRIDAY AND I WAS IN THE MIDDLE OF TRAFFIC AND NARROWLY ESCAPED AN ACCIDENT. I WAS ABLE TO PUT THE VEHICLE IN NEUTRAL AND COAST TO THE SIDE OF THE ROAD. MY CHILDREN WERE IN THE VEHICLE AND I WORRY THAT WE ALL WILL BE KILLED. THIS TIME ALL OF THE LIGHTS CAME ON THE DASH AND THE VEHICLE STOPPED. PREVIOUSLY THERE WAS NO FOREWARNING. I TOOK THE VEHICLE IN 02/11, 03/11, 04/11 AND 06/11 AND THE ISSUES HAVE NOT BEEN RESOLVED. I HAVE READ SEVERAL BLOGS REPORTING THE SAME PROBLEM AND NO RECOURSE HAS BEEN DONE TO REPAIR THE VEHICLE. I'M WORRIED ABOUT THE SAFETY OF MY FAMILY AND OTHERS. *TR
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT HIGHWAYS SPEEDS AND APPLYING THE BRAKES, HE NOTICED THAT THE VEHICLE AND THE BRAKES WOULD SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED HIM THAT THE FRONT AND REAR ROTORS WERE WARPED AND NEEDED TO BE REPLACED. THE FRONT, REAR BRAKES AND ROTORS WERE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. REAR BRAKES AND ROTORS WERE REPLACED TO 24000 MILES. DEALER THINKS THAT THE ABS SYSTEM IS KICKING IN AND THAT IS WHAT'S CAUSING IT. THEY BELIEVE THERE IS NO PROBLEM. UPDATED 09/29/2011 *LN *TR
2010 DODGE JOURNEY SXT BRAKE FAILURE. ROTORS REPLACED BY CARMAX AND SERVICED BY LANDMARK DODGE. EXTREME SHAKING IN FRONT WHEEL AND PREMATURE REAR BRAKE FAILURE. *KB
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH AND THEN APPLYING THE BRAKES, HE NOTICED THAT THE STEERING WHEEL AND THE FRONT END WOULD VIBRATE VIOLENTLY. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5600.
2010 DODGE JOURNEY. 19600 KM (12179 MILES)WHEN WORK DONE BY DEALER. BRAKE SHUDDER AND STEERING WHEEL SHAKE. DEALER REPLACED WARPED FRONT ROTORS UNDER WARRANTY. NO FURTHER SHUDDER OR SHAKING TO DATE. *TR
BOUGHT A BRAND NEW 2010 DODGE JOURNEY AND IT NEEDED NEW BRAKE PADS AND ROTORS AT JUST 19,000 MILES, WORRIED BRAKES MAY FAIL AT SOME POINT OR ARE NOT SUFFICIENT ENOUGH FOR THE VEHICLE. DEALERSHIP BILLED ME $50 TO GET THEM REPAIRED, STATED CHRYSLER/DODGE COMPANY PUT A "PARTICIPATION FEE" AND IF MY CAR WAS OVER 24,000 MILES IT WOULD BE $100. DODGE SEEMS WELL AWARE OF THIS ISSUE WITH THE BRAKES ON THESE VEHICLES BUT ARE NOT DOING ANYTHING ABOUT IT, BRAKES ARE A TOP SAFETY CONCERN FOR ANY VEHICLE, AND I FEEL I AM DRIVING A TICKING TIME BOMB ESPECIALLY WITH MY CHILDREN IN THE VEHICLE. *KB
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE STEERING COLUMN WOULD VIOLENTLY SHAKE WHILE MAKING SLIGHT TURNS OR WHILE DEPRESSING THE BRAKE PEDAL. BOTH THE DEALER AND MANUFACTURER DENIED TO PROVIDE ASSISTANCE WITH THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 4,408.
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE GEAR SHIFTER SHIFTED INTO NEUTRAL INVOLUNTARILY. THE FAILURE WAS EXPERIENCED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 3,000. UPDATED 10/04/11*LJ UPDATED 10/26/11
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT WAS DRIVING 40 MPH WHEN THE POWER STEERING FAILED. THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE AND CRASHED INTO A CURB BEFORE THE VEHICLE STALLED WITH THE THE SBA WARNING LIGHT ILLUMINATED. THE DEALER INSPECTED THE VEHICLE AND ADVISED THAT AS A RESULT OF THE CRASH, THE CONTROL BOX AND OTHER COMPONENTS WERE DAMAGED, CAUSING THE SBA LIGHT TO ILLUMINATE. THE CONTACT LATER RECEIVED NOTIFICATION OF A MANUFACTURERS RECALL AND THE VEHICLE WAS INSPECTED BY A REPRESENTATIVE SENT ON BEHALF OF THE MANUFACTURER. THE REPRESENTATIVE ADVISED THAT THE RECALL WAS NOT ASSOCIATED WITH THE POWER STEERING FAILURE. THE CONTACT WAS CONCERNED THAT THE VEHICLE AND TIRE COMPONENTS WERE NOT EFFECTIVELY REMEDIED AND BELIEVED THE VEHICLE WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 35,000.
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE BATTERY HAD FAILED. THE VEHICLE WAS REPAIRED FOR FOUR TIMES FOR THE BATTERY SINCE DECEMBER 2010. THE MANUFACTURER WAS CONTACTED AND THEY REPLACED THE BATTERY UPON EACH FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,027.
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED AFTER STOPPING THE VEHICLE AND TRYING TO RESTART IT, THE VEHICLE WOULD NOT START. THE CONTACT STATED SHE RECEIVED A RECALL NOTICE FROM THE DODGE MANUFACTURER ON THE WIRELESS IGNITION MODULE. THE DODGE NOTIFICATION RECALL#L25 WILL NOT BE EFFECTIVE UNTIL JULY 15, 2011. THE WIRELESS IGNITION MODULE ALSO FAILED PREVENTING THE VEHICLE FROM STARTING. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THE RECALL WAS NOT LISTED AND THE PARTS WILL NOT BE AVAILABLE UNTIL JULY 15, 2011. IF THE VEHICLE WAS REPAIRED BEFORE JULY 15, SHE WOULD HAVE TO PAY FOR THE REPAIRS AND RECEIVE REIMBURSEMENT FROM THE MANUFACTURER. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 37,800.
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,900 AND THE CURRENT MILEAGE WAS 30,000.
I AM EXPERIENCING PREMATURE BRAKE WEAR WITH MY 2010 DODGE JOURNEY THAT WAS PURCHASED BRAND NEW. THIS WILL BE THE SECOND TIME I HAVE HAD TO HAVE THE BREAKS REPLACED DUE TO FAULTY BREAK REPLACEMENT, HOWEVER, THEY ARE WANTING ME TO PAY A DEDUCTIBLE WHICH I SHOULD NOT HAVE TO PAY FOR FAULTY BRAKE WORK. *TR
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING 60 MPH THE VEHICLE LOST POWER AND THE KEY FOB POPPED OUT CAUSING THE VEHICLE TO STALL. WHILE THE VEHICLE WAS BEING PULLED TO THE SIDE OF THE ROAD, SHE STARTED THE ENGINE AND ALL OF THE WARNING LIGHTS ILLUMINATED. THE RPMS BEGAN TO INCREASE AND VEHICLE STARTED ACCELERATING AS IF NOTHING HAPPENED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND ADVISED HER TO TAKE THE VEHICLE BACK TO THE DEALER AND LET THEM REPAIR THE FAILURE. THE FAILURE MILEAGE WAS 25,000. UPDATED 10/18/11*LJ THE KEY FOB POPPED INTO THE ACCESSORY POSITION WHILE DRIVING AT 60 MPH. A RECALL EXISTED AT THE TIME FOR THE PROBLEM. BUT THE DEALER WAS NOT AWARE OF IT, SO THEY WOULDN'T FIX IT. THE TRIM RING WAS INSTALLED AFTER THE DEALER WAS MADE AWARE OF THE ALREADY EXISTING RECALL. UPDATED 11/07/11
TL * THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN AT 25 MPH, THE VEHICLE JERKED AND MADE A POPPING NOISE, AND THE DRIVER'S FRONT WHEEL SEPARATED FROM THE VEHICLE. THE FAILURE CAUSED THE CONTACT TO LOSE CONTROL OF THE STEERING WHEEL AND TO CRASH INTO A VEHICLE IN THE LEFT LANE, DAMAGING THE PASSENGER SIDE FRONT BUMPER. THE CITY OF COLUMBUS POLICE DEPARTMENT REPORT NUMBER WAS C-278012. THE VEHICLE WAS TOWED TO THE DEALER WHO INSPECTED THE VEHICLE AND LOCATED THE FAILURE AS A BROKEN DRIVERS SIDE FRONT AXLE WHICH CAUSED THE WHEEL TO SEPARATE. THE MANUFACTURER ENGINEER INVESTIGATION CONCLUDED THAT THE FAILURE WAS NOT A DEFECT, BUT IT WAS CAUSED BY DRIVER IMPACT. THERE WAS NO MENTION OF INJURIES.THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILES WERE 40,000.
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT WAS DRIVING 40 MPH WHEN SHE TRAVELED OVER A ROAD BUMP AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART AND THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS LEFT WITH THE DEALER FOR THREE DAYS WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,700.
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THE VEHICLE WAS NOT EQUIPPED WITH A REAR CENTER SEAT FRAME COVER AND THE OCCUPANT POSITIONED IN THE SEAT SUSTAINED INJURY TO THE RIGHT LEG DUE TO THE METAL TRACKS WITHIN THE SEAT FRAME. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY STATED THE VEHICLE WAS DESIGNED WITHOUT THE SEAT FRAME COVER. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 300. UPDATED 08/31/11*LJ UPDATED 09/09/11
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH WHEN THE ENGINE STALLED AND RESTARTED INDEPENDENTLY. THE FAILURE RECURRED SIX TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FUEL SYSTEM E.S.I.M. WAS REPLACED. THE FAILURE CONTINUED AFTER THE REPAIR WAS PERFORMED ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
VEHICLE IS 2010 DODGE JOURNEY. IT ONLY HAS ABOUT 23,000 MILES ON IT. WHEN BRAKE, THE STEERING WHEEL SHAKES VERY BADLY. I'M AFRAID THAT THE BRAKES ARE GOING TO GO OUT. IT OCCURS EVERY TIME I BRAKE. THE VEHICLE WILL BE GOING INTO THE SHOP. THIS SHOULD NOT HAPPEN ON SUCH A NEW VEHICLE. *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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