Page 17 of 29 · complaints 801–850 of 1,433

2009 Dodge Journey complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Electrical System
Filed Jan 15, 201571,812 milesNY

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 71,812. UPDATED 03/17/15*LJ UPDATED 10/15/2015*JS

Electrical SystemFire
Filed Jan 15, 201586,000 milesFL

VEHICLE BATTERY DRAINED. REPLACED BATTERY AND WIPERS STAYED ON CONTINUOUSLY. MULTI FUNCTION SWITCH WAS INOPERATIVE WHICH CONTROLS THE TURN SIGNALS, HIGH AND LOW BEAM, AND FOG LIGHTS. FACTORY NAVIGATION WITH SURROUNDING AREA CAUGHT FIRE WITH NO KEY IN THE IGNITION WHILE CAR WAS PARKED IN DRIVEWAY RESULTING IN TOTAL LOSS OF VEHICLE. *TR

Power Train
Filed Jan 14, 201564,000 milesMN

THE OUTPUT SEAL ON THE TRANSFER CASE FAILED AND WAS LEAKING ON TO THE EXHAUST. HAD IT REPLACE AND IT HAS FAILED A SECOND TIME AND THE DEALER INFORMED ME THAT THE SEAL WILL ONLY BE REPLACED ONCE AND AFTER THAT THE WHOLE TRANSFER CASE HAS TO BE REPLACED. *TR

Electrical System
Filed Jan 9, 201580,000 milesRI

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

Electrical System
Filed Jan 9, 2015120,000 milesKS

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40-60 MPH AND ATTEMPTING TO DECELERATE, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE TO PERFORM THE RECALL REMEDY. THE CONTACT MENTIONED THAT THE IGNITION KEY WAS THE ONLY ITEM IN THE KEY RING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Electrical System
Filed Jan 9, 2015IA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Service Brakes
Filed Jan 8, 201546,000 milesLA

WE ARE ON OUR THIRD SET OF FRONT BRAKES AND SECOND SET OF REAR. NOW THEY ARE SAYING MY REAR BRAKES HAVE 5% BRAKE LEFT. SO, I WILL NEED NEW BRAKES AND ROTORS. THE GUY AT DODGE BLAMED MY WIFE FOR THE WAY SHE DRIVES. PT HERE IS NO PROBLEM WITH THE WAY SHE DRIVES. *TR

Electrical System
Filed Jan 7, 2015ND

TL-THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR UPDATED 3/4/15*CN

Electrical System
Filed Jan 6, 201543,000 milesMI

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER THE KEY WAS REMOVED AND REINSERTED INTO THE IGNITION. THE CONTACT REPLACED THE BATTERY, BUT THE FAILURE PERSISTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

Electrical System
Filed Jan 5, 201580,000 milesNJ

THE VEHICLE WILL NOT START INTERMITTENTLY. AFTER SEVERAL COSTLY REPAIRS THE ISSUE PERSISTS AND THE DEALER AND MANUFACTURER DENY KNOWLEDGE OF THE PROBLEM OR REPORT THAT THEY CANNOT DUPLICATE IT. THIS SEEMS DISINGENUOUS SINCE ALL CAR SITES I EVALUATED PRIOR TO THIS COMPLAINT LIST THIS SAME ISSUE IN ABUNDANCE. I ALSO HAVE HAD TO REPAIR OR REPLACE THE BRAKE SYSTEMS AND AM CURRENTLY RECEIVING WARNING LIGHTS FOR THE ESP AND BAS. THE MODEL YEAR IS POORLY MANUFACTURED AND THE MANUFACTURER IS NOT TAKING RESPONSIBILITY. IT HAS ALSO BEEN EXTREMELY DANGEROUS (MULTIPLE INCIDENCE OF STRANDING IN THE MIDDLE OF WINTER WITHOUT HEAT UP TO 2 HOURS WITH SMALL CHILDREN AFTER WHICH THE CAR WILL MIRACULOUSLY START.) *TR

Electrical System
Filed Jan 5, 201583,195 milesCA

IN OCT., 2014 I RECEIVED A RECALL NOTICE L25/NHTSA 14V-373. I HAVE CALLED MY DEALER AND CHRYSLER'S VEHICLE SAFETY HOTLINE TWICE, AND AGAIN TODAY. BOTH REPORT THAT "THE PROBLEM IS IN THE IGNITION SWITCH, BUT THAT "THE REPAIR PARTS ARE NOT AVAILABLE, NOR DO THEY HAVE AN ETA FOR THEIR ARRIVAL". LAST EVENING MY CAR'S ENGINE SHUT OFF WHILE I WAS DRIVING AT ABOUT 40 MPH. I RESTARTED AND IT STOPPED AGAIN. I HAD PLENTY OF GAS AND THE CAR HAS RUN NORMALLY SINCE. HOWEVER, THE CAR BEHIND ME ALMOST DIDN'T STOP IN TIME. HOW CAN THIS VEHICLE BE SAFE TO DRIVE? WHAT IF I HAD BEEN GOING 65 MPH ON THE INTERSTATE? I WAS EMPLOYED FOR MANY YEARS IN THE MANUFACTURING INDUSTRY AND NEVER HEARD OF PLACING , OR RECEIVING AN ORDER WITHOUT OBTAINING A DELIVERY COMMITMENT. WHAT IS GOING ON HERE? *TR

Electrical System
Filed Jan 4, 2015118,000 milesMD

THIS IS THE 3RD TIME THE CAR HAS LEFT ME STRANDED. THE IGNITION WILL NOT TURN OVER. THE BATTERY IS FINE, THE TANK IS FULL. I RECEIVED A RECALL FOR THE IGNITION FOB BUT WAS TOLD BY THE DEALER THAT THE PART IS NOT IN. ITS BEEN MORE THAN 6 MONTHS. I'D LIKE TO KNOW WHAT MY RIGHT ARE. ISN'T THE MANUFACTURER OBLIGATED TO FIX THE KNOWN/ADMITTED PROBLEM? *TR

Electrical System
Filed Dec 30, 201486,220 milesMD

VEHICLE WILL STALL WITHOUT WARNING FOR NO APPARENT REASON AT ANY SPEED. ON OCT 3, 2014 I WAS TAKING MY CHILD TO SCHOOL WHEN THE CAR STALLED IN AN INTERSECTION. AFTER THE LIGHT TURNED GREEN I PROCEEDED TO THE INTERSECTION AND STALLED UPON ENTERING THE INTERSECTION. I WAS ABLE TO PUT THE CAR IN NEUTRAL AND RESTART WITHIN ~10 SECONDS. THIS ISSUE REPEATED ITSELF AT LEAST TWICE WHILE EN ROUTE FROM MY HOME TO A NEARBY SERVICE SHOP (FOLTZ AUTO) WHICH DETERMINED THERE WAS NO ISSUE THE BATTERY OR IGNITION. ON 10/5/14 I TOOK THE VEHICLE TO HERITAGE CHRYSLER (21234) AND HAD THE CAR SERVICED FOR TWO REASONS: THE MAIN REASON WAS THE ABOVE ISSUE AND A SECONDARY ISSUE WAS THE MAIN ODOMETER (NOT THE TRIP ODOMETER) AT SOME POINT HAD RESET ITSELF LEAVING A DISPLAY OF AN INCORRECT MILEAGE MUCH LOWER THAN THE ACTUAL MILEAGE. THE DEALER COULD NOT RECREATE THE STALLING ISSUE OR OFFER ANY SOLUTION, BUT NOTED THAT ANOTHER ELECTRICAL ISSUE WAS CAUSING THE ODOMETER TO DISPLAY AN INCORRECT MILEAGE; THE FIX WAS TO REPLACE THE INSTRUMENT CLUSTER ASSEMBLY. AFTER HAVING THE INSTRUMENT CLUSTER REPLACED, THE ISSUE DID NOT REOCCUR UNTIL 12/26/2014, WHEN THE CAR STALLED THREE TIMES WITHOUT WARNING AT ~40 MPH, LEAVING THE CAR COMPLETELY "DEAD" EACH TIME, AND ONCE CAUSING THE CAR TO VEER QUICKLY TOWARDS ANOTHER CAR AS I WAS IN THE PROCESS OF TURNING THE WHEEL AROUND A SLIGHT CURVE WHEN THE CAR LOCKED UP. THE CAR RESTARTED IN NEUTRAL AND CONTINUED ON IN EACH INCIDENT UNTIL I WAS ABLE TO SAFELY REACH MY HOME - I D

Electrical System
Filed Dec 29, 201497,000 milesFL

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO BE REMOVED FROM THE IGNITION. IN ADDITION, THE ENGINE STALLED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC, WHO REPLACED THE BATTERY AND THE MAIN KEY BUT THE FAILURE RECURRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

Air BagsCrash1 injured
Filed Dec 24, 2014125,000 milesMO

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES TO THE CHEST AND HANDS THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DEEMED TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

Electrical System
Filed Dec 22, 201450,000 milesVA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO START AFTER NUMEROUS ATTEMPTS. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Electrical System
Filed Dec 22, 2014103,000 milesOH

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED AND THE KEY WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

Engine
Filed Dec 21, 201488,000 milesMI

I'M WRITING TO COMPLAIN THAT MY 2009 DODGE JOURNEY HAS BEEN ISSUED A RECALL FOR THE IGNITION SWITCH.THE VEHICLE WILL SHUT DOWN COMPLETELY. DESPITE THE FACT THIS REPRESENTS A SIGNIFICANT SAFETY HAZARD AND THIS RECALL WAS INITIATED ALMOST 7 MONTHS AGO, CHRYSLER STILL DOES NOT HAVE THE NECESSARY PARTS TO MAKE THE REPAIR. I HAVE CONTACTED THEM ON A NUMBER OF OCCASIONS AND THEY HAVE NO SOLUTION OR CAN OFFER AN ALTERNATIVE TO DRIVING THIS DANGEROUS VEHICLE. WE DON'T HAVE THE OPTION TO STOP USING THE JOURNEY. WHAT RESPONSIBILITY DOES CHRYSLER HAVE TO MAKE THESE IGNITION PARTS AVAILABLE IN EXPEDITIOUS MANNER? I WOULD ASSUME THERE MUST BE A TIME LIMIT TO MAKE THESE RECALL REPAIRS. EVERY DAY I DRIVE THE JOURNEY IS LIKE DRIVING A BOMB-YOU NEVER KNOW WHEN IT WILL GO OFF. *TR

Steering
Filed Dec 18, 2014115,000 milesMN

POWER STEERING PUMP MAKING WHINING NOISE. SERVICE SHOP REPLACED CRACKED HOSE, ADV MAY HAVE BEEN DUE TO EXTREME COLD WEATHER, OCCURRED IN JAN 2014(MN) -25 -30 BELOW TEMPS AT THAT TIME. SECOND OCCURRENCE WAS IN MARCH, DIFFERENT HOSE, AGAIN MAY/MAY NOT HAVE BEEN RESULT OF COLD, ADV WOULD NEED TO REPLACE THE ENTIRE FLUID ROUTING SYSTEM. 1 LARGE PART WITH HOSE/PIPING. WAS ABLE TO CAREFULLY CUT THE SPLIT PART AND RE-ATTACH THE HOSE. CAR HAS RAN FINE, NO ISSUES, UNTIL NOV DEC 2014 COLD WEATHER APPEARS TO AFFECT PUMP/HOSES. *TR

Service Brakes
Filed Dec 17, 201433,000 milesTX

I HAVE OWNED THIS VEHICLE SINCE OCTOBER 2012. I HAVE HAD TO REPLACE THE BRAKES AND ROTORS 3 TIMES. THE BRAKES AND ROTORS WEAR IN 1 YEAR OR LESS. *TR

Electrical System
Filed Dec 17, 201465,000 milesMI

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONSUMER STATED THAT ON MULTIPLE OCCASIONS THE IGNITION SWITCH TURNS OFF. THIS FAILURE OCCURS WHILE DRIVING. THE CONSUMER WOULD PULL TO RESTART THE VEHICLE. UPDATED 10/8/2015*JS

Electrical System
Filed Dec 15, 2014NY

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE AND THE CONTACT WAS UNABLE TO BE ADDED TO A WAITING LIST. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/24/15*CN UPDATED 03/03/15

Electrical System
Filed Dec 15, 2014MI

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/09/15*LJ UPDATED 06/9/2015 *JS

Electrical System
Filed Dec 10, 2014TN

IN REGARD TO THE FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK), I HAVE NOT RECEIVED A SECOND NOTICE BY THE CHRYSLER DEALERSHIP ABOUT REPAIRING MY VEHICLE. I CALLED AND WAS TOLD THAT THE PARTS ARE NOT AVAILABLE. I RECEIVED THAT INFORMATION 2 MONTHS AGO. I REQUEST YOUR IMMEDIATE ATTENTION. I AM NOT COMFORTABLE DRIVING THE CAR IN THIS CONDITION. *TR

Electrical System
Filed Dec 4, 2014CA

IN 10/14 I RECEIVED RECALL #L25/NHTSA 14V-373. ON 11/5/14 I CALLED MY DEALER AND WAS TOLD "NO PARTS AVAILABLE". "NO SCHEDULE". THE SAME DAY I CALLED CHRYSLER RECALL ASSIST. CENTER 1-800-853 AND WAS TOLD. "NO PARTS AVAILABLE OR SCHEDULE AVAILABLE. ON 12/4/14 CALLED ANTIOCH CHRYSLER/DODGE. "BRING THE CAR IN FOR DIAGNOSIS. I WASTED 1 HR! "NO PARTS AVAIL. OR SCHEDULED! WHEN YOU RECEIVE NOTICE FROM CHRYSLER THAT PARTS ARE AVAILABLE, CALL DEALER FOR APPOINTMENT." ACCORDING TO THE RECALL, THERE IS DANGER IN DRIVING THIS VEHICLE. "ENGINE SHUT OFF AND PASSIVE RESTRAINT SYSTEMS WOULD ALSO SHUT OFF. HOW CAN CHRYSLER NOT HAVE A SCHEDULE FOR PARTS AVAILABILITY. DO I ASSUME THAT THEY HAVEN'T BEEN ORDERED, OR IF SO, WERE ORDERED FROM AN INCOMPETENT MANUFACTURER? WHY RECALL AT ALL? *TR

Structure › BodyCrash
Filed Dec 4, 201460,000 milesTX

WHILE IN THE DRIVE THROUGH CAR TURNED OFF AND I COULDN'T STOP AND SCRAPED THE DRIVERSIDE FENDER ON A YELLOW BARRIER POLE. I THOUGHT IT WAS A FLUKE (A WTF MOMENT) SO I NEVER WORRIED ABOUT IT AGAIN. IT STILL CUTS OFF EVERY NOW AND AGAIN BUT I AM USUALLY PARKED OR MOVING SLOWLY. I DID GET PULLED OVER ONE TIME WHEN THE CAR CUT OFF AND TO STOP I HAD TO PUT IT IN PARK SO I WOULDN'T RUN A STOPSIGHN ONTO HWY 99. (HE LET ME GO) WENT FOR THE RECALL ON THE IGNITION SAT FOR OVER AN HOUR ONLY TO BE TOLD THEY DONT HAVE THE REPLACEMENT PART OR KNOW WHEN THEY WILL HAVE IT. ON MANY OCCASIONS I AM UNABLE TO GET THE CAR TO START. WHEN THIS HAPPENS I HAVE TO PLACE THE CAR IN NEUTRAL AND TRY AGAIN. THE CAR WILL START ONCE PLACED IN NEUTRAL. WHENEVER THERE IS A THUNDERSTORM THE DRIVERSIDE REAR DOOR WILL FILL UP WITH WATER FROM THE OUTSIDE. IF I SLAM THE DOOR HARD THE WATER WILL FLOW OUT OF THE BOTTOM. FRONT BRAKES GRIND AND SQUEEK NO MATTER IF THE PADS ARE NEW OR HAVE BEEN ON FOR A WHILE. (I TRIED NEW ROTORS TO) WIRING RECALL WAS FIXED ONLY TO DO THE SAMETHING AS BEFORE MONTHS LATER. *TR

Electrical System
Filed Dec 2, 2014NC

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V737000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Nov 26, 2014135,171 milesNC

THE PART THAT IS DEFECTED IS TIPM(TOTAL INTEGRATED POWER MODULE) WHICH I GUESS YOU CAN SAY THE BRAIN. I WAS DRIVING ON MY WAY TO WORK AND ALL OF A SUDDEN MY WHOLE DASH BOARD GOES DARK AND THEN THAT'S WHEN THINGS WENT CRAZY. THE WIPERS STARTING GOING AND WOULD NOT STOP, THIS WAS A DRY DAY CAN YOU IMAGINE. THE GAUGES WENT HAYWIRE SUCH AS MY THERMOSTAT WENT TO ZERO, SIGNAL LIGHTS WOULD NOT WORK, RADIO DIED, GAS LIGHT CAME ON AND NO SPEED ODOMETER. ALL THIS TO SAY THAT I TRAVEL ABOUT 65 MILES OR SO ONE WAY TO WORK. DID NOT KNOW WHAT TO THINK OF THIS AND AS I CONTINUE DRIVING THANK GOODNESS TO THAT. THE DASH BOARD START AGAIN TO GO DARK AND THINGS CAME BACK ON AND THIS HAPPEN AGAIN BEFORE I GOT TO WORK. NEED LESS TO SAY WHAT A WAY TO START OUT THE MORNING, I THOUGHT THERE MAY HAVE BEEN A GREMLIN IN MY VEHICLE OR SOME GHOST FROM PASS. TRYING TO BRUSH THIS OFF AND SAID THIS WAS A FLUKE OR SOMETHING. I DID FINALLY TAKE IT TO A DEALER AND THIS WAS WHAT WAS TOLD TO ME AND THE COST IS ALMOST $900.00 JUST FOR THIS PART, THAT IS CRAZY. I DID NOT FIX THIS THAT DAY BECAUSE I SAID THIS IS RIDICULOUS. THEN IN READING UP ON THIS ISSUE THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS SITUATION WITH AUTO/DEALER AND THEY REFUSE TO RECALL AND TAKE CARE OF THIS REAL SAFETY ISSUE. THIS WAS ONE OF THERE FIRST CROSS OVER VEHICLE MADE SO THERE WAS ROOM FOR ERROR AND ERRORS SHOULD BE FIX BY THEM. SHAME ON THEM NOT TO. I NEED THIS TO BE TAKEN CARE OF BY THEM NOT ME THE CONSUMER WHO STILL HAS TO PAY FOR THI

Fuel/Propulsion System
Filed Nov 25, 201493,000 milesNC

THE CHECK ENGINE LIGHT CAME ON AND THE CODE SAID IT WAS THE INTAKE MANIFOLD RUNNER CONTROL. *TR

Air BagsCrash
Filed Nov 24, 201490,200 milesKY

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR END OF THE CONTACT'S VEHICLE. AS A RESULT, THE AIRBAGS PARTIALLY DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF RECALL NHTSA CAMPAIGN NUMBER: 10V658000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,200.

Electrical System
Filed Nov 24, 2014AL

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

Steering
Filed Nov 22, 2014102,000 milesVA

TURNING LEFT ONTO HIGHWAY, LOST ALL ABILITY TO STEER, BRAKE, ETC. CAR JUST FROZE UP. PUT ON FLASHERS, COASTED TO RIGHT SIDE OF ROAD (NO LEFT SHOULDER) ACROSS TRAFFIC. TURNED IGNITION OFF, RESTARTED IN 1 MINUTE, AND WAS ABLE TO DRIVE AWAY. THIS HAS BEEN HAPPENING WITH INCREASING FREQUENCY SINCE, NOW SEVERAL TIMES A WEEK USUALLY WITH TURNS RIGHT OR LEFT. TOOK TO DEALER "COULD NOT REPRODUCE", BUT SAID THE ABS BAD SO INSTALLED NEW ABS, INSTALLED RECALLED IGNITION SWITCH BUT ACTUALLY NOW HAPPENING MORE! TAKING TO DIFFERENT LOCAL DODGE DEALER TO ASSESS SINCE NOT SATISFIED WITH PRIMARY DEALER (PURCHASED VEHICLE) AND THEIR LACK OF FURTHER DIAGNOSTIC TESTING. *TR

Vehicle Speed Control › Cruise Control
Filed Nov 21, 2014120,000 milesOH

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE ON BACK ORDER AND WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO EXPERIENCED AN INTERMITTENT FAILURE WHERE THE KEY WOULD EITHER FAIL TO TURN OR BECOME STUCK IN THE IGNITION SWITCH. AFTER SEVERAL FAILED ATTEMPTS, THE KEY WOULD EVENTUALLY RELEASE FROM THE IGNITION SWITCH. ADDITIONALLY, THE CRUISE CONTROL WOULD FAIL TO ENGAGE WHEN ACTIVATED AT VARIOUS SPEEDS. THE MANUFACTURER WAS NOT MADE AWARE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 120,000.

Electrical System
Filed Nov 21, 201490,000 milesVA

ON FOUR SEPARATE OCCASIONS, I ATTEMPTED TO START MY VEHICLE (ALL LIGHTS, RADIO WORK) AND ONLY HEAR CLICKS OF THE STARTER AND THE VEHICLE DID NOT START. ON THE SECOND OCCASION, THE VEHICLE FINALLY STARTED AFTER APPROXIMATELY THIRTY MINUTES. I TOOK THE JOURNEY TO AN AUTO CENTER AND THEY TESTED THE BATTERY, WHICH WAS REGISTERING AT 490 CCA AND THEY SUGGESTED I GET A BATTERY SOON. ON THE THIRD OCCASION, I WENT TO PICK MY WIFE UP FROM A DOCTORS APPOINTMENT AND STOPPED THE JOURNEY FOR LESS THAN FIVE MINUTES. I ATTEMPTED TO START THE JOURNEY AND IT DID NOT START FOR OVER 30 MINUTES. I ATTEMPTED TO HAVE THE VEHICLE JUMP STARTED; HOWEVER, AFTER THREE SEPARATE VEHICLES ATTEMPTED TO JUMP MY JOURNEY, IT DID NOT START AND HAD TO CALL A TOW TRUCK. AFTER THE TOW TRUCK DRIVER CHARGED THE BATTERY FOR APPROXIMATELY 5 MINUTES, THE VEHICLE STARTED. I IMMEDIATELY HAD THE BATTERY REPLACED AND THOUGHT THE ISSUES WAS SOLVED. ON THE FOURTH OCCASION, ALL FOUR OF WHICH TOOK PLACE IN A THREE WEEK PERIOD, AFTER STOPPING AT A STORE FOR APPROXIMATELY 10 MINUTES, THE JOURNEY DID NOT START. AFTER WAITING FOR APPROXIMATELY 30 MINUTES, THE VEHICLE FINALLY STARTED. I HAVE REVIEWED THE RECALLS AND THIS IS NOT LISTED, YET THERE ARE MULTIPLE COMPLAINTS OF THIS ISSUE. I WILL BE ATTEMPTING TO HAVE ALL CURRENT RECALLS REPAIRED AND HOPE THIS ISSUE IS TAKE CARE OF BEFORE MYSELF OR SOMEONE IN MY FAMILY IS SERIOUSLY INJURED DUE TO THIS HAPPENING WHILE DRIVING ON THE HIGHWAY. *TR

Electrical System
Filed Nov 20, 201457,000 milesOH

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN ATTEMPTING TO START THE VEHICLE, SEVERAL ATTEMPTS HAD TO BE MADE BEFORE THE VEHICLE WOULD START. THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

Electrical System
Filed Nov 19, 201491,000 milesNY

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE VEHICLE FAILED TO START WITHOUT WARNING. ON A DIFFERENT OCCASION, THE CONTACT MENTIONED THAT THE VEHICLE STALLED WITHOUT WARNING AND RESTARTED AFTER THE TRANSMISSION WAS SHIFTED INTO PARK. ALSO, THE PASSENGER SIDE HEAT UNIT FAILED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE TECHNICIAN INITIALLY DIAGNOSED THAT THE WIN MODULE AND THE PENTIUM INTAKE WAS DEFECTIVE. THE REMEDY FAILED TO REPAIR THE FAILURE. AS A RESULT, THE TECHNICIAN DETERMINED THAT THE TRANSMISSION RANGE SENSOR NEEDED TO BE REPLACED. THE TECHNICIAN DIAGNOSED THAT THE TRANS RANGE SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 91,000.

Electrical System
Filed Nov 18, 2014GA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 11V13900 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT ON TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air BagsCrash
Filed Nov 18, 2014100,000 milesTN

TL* THE CONTACT OWNED A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE, SWERVED INTO THE NEXT LANE, AND CRASHED INTO A TRACTOR TRAILER. THE AIR BAGS FAILED TO DEPLOY. IT WAS UNKNOWN IF A POLICE REPORT WAS FILED AND IF ANY INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

Electrical System
Filed Nov 13, 2014OH

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM THE CONTACT OF WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/19/14*CN UPDATED 02/03/15. *JB

Electrical System
Filed Nov 13, 2014NY

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: 14V373000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine
Filed Nov 13, 201423,000 milesGA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED BUT WAS ABLE TO BE RESTARTED. ON A SECOND OCCASION WHILE MAKING A U-TURN, THE VEHICLE STALLED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE CONTACT MENTIONED THAT THE FAILURE WAS GETTING PROGRESSIVELY WORSE. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO OCCASIONS WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

Air BagsCrash1 injured
Filed Nov 12, 2014CA

2009 DODGE JOURNEY. CONSUMER STATED THAT THE AIR BAGS DID NOT DEPLOY IN A CAR ACCIDENT. *KL THE CONSUMER STATED HE WAS REAR ENDED, WHICH CAUSED HIM TO HIT A LARGE TRUCK IN FRONT OF HIM.

Electrical System
Filed Nov 12, 201492,000 milesFL

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT INDICATED THAT THEY KEY FAILED TO TURN OVER INTO THE ON POSITION PREVENTING THE VEHICLE FROM STARTING. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE DEALER WAS CONTACTED SEVERAL TIMES WHO INDICATED THAT THE PART WAS NOT AVAILABLE BUT DID NOT SPECIFY IF THE CONTACT WOULD BE PLACED ON A WAITING LIST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

Electrical System
Filed Nov 10, 201448,000 milesIL

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AS THE BAD KEY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. HOWEVER, THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 48,000.

Engine
Filed Nov 6, 2014115,630 milesWI

SERVICE INSPECTION FOUND 3 OF 4 ENGINE MOUNTS HAD FAILED THIS WAS FOUND BEFORE ANY TRAFFIC INCIDENT. *TR

Electrical System
Filed Nov 6, 201470,000 milesMO

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STARTED AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Service Brakes
Filed Nov 6, 201440,000 milesMO

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE BRAKES. THE DEALER REPLACED THE BRAKES, BUT THE FAILURE RECURRED AFTER THE VEHICLE WAS DRIVEN 11,000 MILES. THE BRAKES WERE REPLACED AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Electrical System
Filed Nov 6, 201469,000 milesCO

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE VEHICLE SHUT OFF. THE VEHICLE WAS ABLE TO RESTART AFTER THE SECOND ATTEMPT. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART WAS NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

Electrical System
Filed Nov 4, 2014NY

DEAR SIR OR MADAM: I TOOK MY CAR INTO THE DEALERSHIP OCTOBER 30, 2013 FOR A ROUTINE INSPECTION AND I WAS TOLD BY THE SERVICE MANAGER THAT WHOLE CAR WAS WIRED WRONG AND MY VEHICLE WOULD NOT PASS INSPECTION. I WAS TOLD THAT THIS ISSUES WAS ASLO AFFECTING MY BRAKE & BACK UP LIGHT. I WAS TOLD THAT ALL MY LIGHTS REMAINED LIT AND APPEARED TO STAY ON SO IT LOOKED AS IF I WAS ALWAYS BREAKING & BACKING UP. NEEDLESS TO SAY I HAD TO PAY TO GET THIS ISSUE FIXED. I WAS LOOKING FOR OTHER RECALL ISSUES BECAUSE I RECEIVED A NOTICE ABOUT THE IGNITION AND NOTICE THERE WAS AN ISSUE LISTED IN REGARDS TO THE WIRING ALSO. *TR

Electrical System
Filed Nov 4, 201493,000 milesAL

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING OVER A BUMP AT AN UNKNOWN SPEED, THE KEY SLIGHTLY CAME OUT OF THE IGNITION AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE BAD KEY WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Dodge Journey → · Every Journey year → · How the figures are calculated →