Page 8 of 8 · complaints 351–359 of 359

2014 Dodge Grand Caravan complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Electrical System
Filed Jul 6, 2014289 milesNC

VEHICLE WILL NOT START. GOOD BATTERY ALL ELECTRONIC AND DOORS WORK. NO CODE. CLICK SOUND AT THE IGNITION SWITCH. ENGINE WILL NOT TURN OVER. OWNED VEHICLE 6 DAYS. *JS

Electrical System
Filed Jul 5, 201422,100 milesNY

RENTED THIS VEHICLE FROM ENTERPRISE RENT A CAR, ORISKANY BLVD, YORKVILLE NY FOR A FAMILY VACATION. DRIVING ALONG RT 81S THROUGH PENNSYLVANIA WHEN ALL OF A SUDDEN IN THE PASSING LANE, THE VEHICLE WENT DEAD. HAD NO INDICATION WENT HAPPENED, MANAGED TO GO ACROSS THE EXTREME BUSY HIGHWAY TO RIGHT SHOULDER OF ROAD, KNOWING THAT THE POWER STEERING AND BRAKES WOULD AT SOME POINT STOP WORKING WITH ENGINE OFF. THIS VAN HAS THE NEW KEY FOB SYSTEM WITH IT BEING IN THE DASHBOARD, ABOVE ONE'S KNEE. WE REALIZED AFTER SEEING ALL THE PANEL LIGHTS LITE UP, THE VAN WAS OFF. THAT IS WHEN MY SON-IN-LAW SAW THE KEY ON THE FLOOR BY MY FEET. I HAD JUST RE-POSITIONED MY RIGHT LEG DUE TO CRAMPS, AND UNBEKNOWNST TO ME, IT MUST OF HIT THE KEY. NO REASON THIS KEY SHOULD OF FALLEN OUT DUE TO THAT! EVERYONE WAS HYSTERICAL WHEN THE VAN WENT DEAD THINKING SOMEONE WOULD HIT US AND WE WOULD DIE. I ASKED ENTERPRISE FOR AN INCIDENT REPORT FORM AND THEY DID NOT HAVE ONE, ONLY ACCIDENT FORMS. I TOLD THE BRANCH MANAGER I WAS REPORTING IT TO YOUR SITE. LICENSE PLATE NUMBER-->[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Steering
Filed Jun 24, 201417,488 milesWA

WE WERE DRIVING 55MPH ON ROUTE 100 IN MARYLAND WHEN THE DRIVER'S KNEE BUMPED THE KEY AND THE IGNITION MOVED INTO THE OFF POSITION. THE ENGINE TURNED OFF. THE CAR LOST POWER STEERING AND BRAKES. WE TRIED TO RESTART THE CAR WHILE IT WAS STILL IN MOTION BUT IT DID NOT RESTORE THE POWER BRAKES OR POWER STEERING. WE PULLED OVER AND PUT IT IN PARK AND TURNED OFF THE IGNITION. WE RESTARTED THE VEHICLE SUCCESSFULLY. WE THEN REPRODUCED THE EVENT BY BUMPING THE DRIVER'S KNEE INTO THE KEY AGAIN WHILE PARKED, WITH THE SAME RESULTS. THIS WAS A RENTAL VAN FROM ENTERPRISE RENTAL CAR IN COLUMBIA, MD. *TR

Electrical System
Filed Jun 18, 201412,000 milesMI

WE RENTED THIS VEHICLE IN MICHIGAN TO TAKE ON A FAMILY VACATION TO FLORIDA. ON THE WAY HOME, SOUTH OF ATLANTA ON I-75 IN FOUR LANES OF TRAFFIC WITH THE VEHICLE SET ON CRUISE CONTROL AT 75 MPH, I NOTICED THAT THE CAR AHEAD OF ME WAS GETTING MORE DISTANCE BETWEEN US, WHEN I LOOKED DOWN AT MY SPEED I REALIZED THAT ALL OF THE GAUGES ON THE DASH WERE AT ZERO OR IN THE OFF POSITION, AT THE SAME TIME I NOTICED NO THROTTLE. CALMLY, I PUT THE HAZARD LIGHTS ON AND MADE MY COST ACROSS THE FOUR LANES OF TRAFFIC TO THE SHOULDER...... WITH WHAT SEEMED TO BE NO POWER STEERING. IT WAS ALARMING TO ME THAT THERE WAS NO TONES OR WARNING LIGHTS ON THE DASH. BEING AWARE OF THE GM IGNITION RECALLS THAT I HAD SEEN ON TV, I LOOKED AT THE IGNITION AND IT WAS IN THE OFF POSITION, TURNED IT AND STARED. BEFORE WE TOOK OFF AGAIN I CHECKED WITH MY LEG TO SEE IF MAYBE IT WAS POSSIBLE THAT MY KNEE HAD BUMPED IT, I AM 6'2 AND I COULDN'T COME CLOSE UNLESS I TOOK MY FOOT OFF THE FLOOR. WE DROVE THE REST OF THE WAY HOME AND NO MORE PROBLEMS. THE ONLY THING I CAN ASSUME IT THAT THE KEY HAD A PRETTY HEFTY PLASTIC KEY TAG FROM THE RENTAL COMPANY. I AM TELLING MY STORY NOW BECAUSE OF THE RECENT IGNITION PROBLEMS WITH CHRYSLER I AM LEARNING ABOUT VIA NEWS. *TR

Engine
Filed Apr 23, 201416,000 milesLA

TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 16,000.

Engine
Filed Apr 10, 2014225 milesMN

I WAS DRIVING THIS BRAND NEW RENTAL VAN ON A 4-LANE STATE HIGHWAY. I'D BEEN ON THE ROAD LESS THAN AN HOUR WHEN I ENGAGED THE CRUISE CONTROL. THE VAN WAS IN CRUISE MODE FOR AT MOST A COUPLE OF MINUTES WHEN I SENSED THE VAN SLOWING. I LOOKED DOWN TO SEE THE TACHOMETER AT ZERO; I REALIZED ITS ENGINE HAD TURNED OFF. VERY FORTUNATELY FOR ME, THERE WERE NO OTHER VEHICLES CLOSE BY ME. I WAS ABLE TO CRUISE TO THE SHOULDER AND COME TO A STOP. I'M NOT 100% SURE, BUT I BELIEVE ALL OF THE VEHICLE'S POWER WAS OFF (FOR EXAMPLE, I DON'T THINK I HAD POWER STEERING ANYMORE). I PUT THE VEHICLE IN PARK, RESTARTED THE IGNITION, AND DECIDED TO CONTINUE ON MY TRIP. I ENDED UP PUTTING JUST OVER 1,000 MILES ON IT OVER THE NEXT 7 DAYS, AND THE INCIDENT DIDN'T HAPPEN AGAIN. DURING THAT TIME, I WAITED PROBABLY FOR ANOTHER 400 MILES BEFORE I RISKED TRYING THE CRUISE CONTROL AGAIN (AGAIN, WHEN NO VEHICLES WERE NEARBY); NO PROBLEMS AGAIN. YET, THIS DEFINITELY COULD HAVE BEEN AN ACCIDENT-INDUCING DEFECT HAD I BEEN IN TRAFFIC IN WHICH THE UNCONTROLLED DECREASE IN SPEED COULD HAVE BEEN DANGEROUS. THIS IS OF COURSE A CHRYSLER PRODUCT, NOT A GM, MY EXPERIENCE WAS STRIKINGLY SIMILAR TO SOME OF THE STORIES I'VE HEARD / READ ABOUT PEOPLE DRIVING COBALTS. I DID REPORT THIS INCIDENT TO THE (ALAMO) RENTAL CAR GUY WHEN I RETURNED THE VEHICLE. BUT AGAIN, AFTER READING ABOUT THE COBALT IGNITION PROBLEMS OVER THE LAST COUPLE OF WEEKS, I FELT COMPELLED TO REPORT THIS TO NHTSA. *TR

Seat Belts1 injured
Filed Apr 8, 20141,107 milesFL

MY DAUGHTER WAS IN THE BACK SEAT WHEN THE SEATBELT STARTED TO RETRACT ITSELF AT THE POINT THAT SHE WAS IMMOBILIZED AND START CHOKING HER. WE CALL THE POLICE AND THE FIRE DEPARTMENT SO THEY CAN RELEASE HER. THEY CUT THE SEATBELT. *TR

Electrical System
Filed Apr 7, 2014639 milesNY

TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH WHEN THE BRAKES WERE APPLIED THE ENTIRE INSTRUMENT PANEL ILLUMINATED CONTINUOUSLY. THE CONTACT ALSO STATED THAT WHEN THE VEHICLE WAS IN PARK IT WOULD NOT SHIFT INTO DRIVE. THE VEHICLE WAS TOWED TO THE DEALER, HOWEVER, THE CONTACT COULD NOT RECALL WHAT THE REPAIR WAS. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A CLUCKING NOISE ON THE FRONT DRIVER SIDE. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 639.

Visibility/Wiper
Filed Feb 6, 2014539 milesOH

TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN .THE CONTACT STATED THAT THE LIFT GATE WINDOW FRACTURED AN FELL ON THE REAR SEAT WHILE THE VEHICLE WAS PARKED. THE LIFT GATE WINDOW WAS NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 539.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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