2014 Dodge Durango complaints

The headrest deployed without warning on the passenger seat.

The headrest deployed and has a broken pin and I am unable to put it back in place.

The second and third row seat belts have cracks like the recall to the front driver and passenger side seat belts. Dealer said current recall does not include the other rows and it is dangerous for both children, car seats and adults when riding as passengers. Cost just for the third row is quoted at $1,300. I have 2 daughters that I do not feel Safe in the car in the event of an accident.

The power lift gate failed and I was hit pretty hard. Would have been worse if it was my wife or kids and probably would have been more than an bruise and being sore. The “special stud” that connects the power rod to the body of the Durango broke off. Part of the bolt is still in the body in the threads and the other part is still connected to the power lift. It than created issues to even close the door and be able to drive without the hatch open. The parts are on order and will in next week to see if it can be repaired. Currently the door is not usable and the power lift rod had to be disconnected to stop further damage to the body of the vehicle. Door will not stay open and the dealer is unsure if they can get the broken part of the bolt out to complete the repair.

Headrest popped while sitting parked

Passenger side head rest sprung apart while driving down the road. Hit passenger in the back of the head.

While driving down a smooth paved road approximately 40 mph, the passenger side headrest deployed for no reason. My 13yr old son was sitting in the seat and the headrest hit him in the head causing a headache and possible concussion. I'm submitting this just minutes after the incident and have not had it assessed or repaired. There were no warning lights displayed when this occurred. My vehicle is available for inspection upon request.

WATER COLLECTS IN THE RACETRACK TAILIGHT.

The fuel door becomes loose and will not open without using emergency release in trunk.

Drivers seat belt won't retract

The contact owns a 2014 Dodge Durango. The contact stated that while driving approximately 35 mph when the driver's headrest suddenly detached and exploded from the driver seat. There was no impact to cause the detachment. The contact received injuries to their neck and back area. No medical assistance has been had as of yet. The contact contacted the dealership who stated the headpiece would be replaced under an extended warranty. The vehicle had not been repaired as of yet. The manufacturer was not made aware of the issue. The approximate failure mileage 59,000.

The contact owns a 2014 Dodge Durango. The contact stated that while driving approximately 35 mph when the driver's headrest suddenly detached and exploded from the driver seat. There was no impact to cause the detachment. The contact received injuries to their neck and back area. No medical assistance was received as of yet. The contact contacted the dealer who stated the headpiece would be replaced under an extended warranty. The vehicle had not been repaired as of yet. The manufacturer was not made aware of the failure. The approximate failure mileage 59,000.

*2nd reporting of same issue* Intermittent failure to start/stopping occurring again. Fuel pump and TIPM was replaced and issue is still occurring about 8 months later. 2011-2013 durangos had a recall for this issue. I believe the 2014s should be included as well. This is very dangerous and a safety hazard should vehicle stalls and unable to start.

The contact owns a 2014 Dodge Durango. The contact stated that while parked, the driver's side headrest was deployed without warning or impact. The contact stated that while his wife was driving the driver's side headrest was deployed without warning or impact. The driver sustained injuries to the head and neck. Medical attention was provided. The driver's headrest was replaced with the passenger's side headrest after the first deployment by an independent mechanic. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 50,000.

While stopped at a red light, the headrest exploded and hit me in the back of the head. The soft part popped forward with force away from the hard plastic back.

Screen on center console gets extremely hot to the touch when car is running. Purchased the car 10 days ago and reported the issue to the dealer we purchased it from. Dealer arranged for the car to be taken in to one of their authorized dealers in the auto nation group which is closer to our home. Dealer was able to duplicate and stated the temperature registered at 120 degrees on the console and recommended replacing the head unit. This unit is overheating and causing the radio to short along with other buttons on the display to not work when pressed. Dealer we purchased from said they would take care of the issue then turned around and said the limited warranty will not cover this. This is extremely dangerous and could catch fire.

I bought this vehicle brand new. Many issues right from the start. Right off the bat the vehicle would randomly accelerate while driving or just stall while on the highway. I had a wreck when the car was less than 3 months old. I stepped on the break and the car accelerated into on coming traffic and I hit a vehicle. I took it into the dealership many times reporting this problem to the service techs and they dismissed it that my car was "learning me" and was not "broken in" yet. Along with engine ticking and engine lights coming on I have had so many issues with this vehicle.

I am having starting issues, combined with stalling when it full power or even partial. I reviewed the recalls that were listed for this era vehicle. And it lines up with the fuel relay or fuse I can't remember which one it was that was happening on similar makes models and this year. I believe this should be involved in that recall, but it's not showing that it is.

The “service shifter” warning comes on and the gears begin to change on their own. This happen out of the blue and while driving the vehicle. Other dash board issues then come on and the car begins to say to service just about everything and then turns off the dash.

Active Head Restraints on passenger side deployed without collision. An internal plastic part is broken.

While driving approximately 40mph the safety system in the passenger headrest exploded and hit my wife in the head.

Passenger headrest exploded (popped open) while parked.

AS I WAS GETTING IN MY CAR I NOTICE THE PASSENGER SIDE HEADREST WAS APART/DEPLOYED WITHOUT ANY ACCINDENT. ALSO HAVING ISSUES WITH THE PASSENGER SEAT BELT NOT RETRACTING.

I was driving and the headrest deployed without a collision luckily I didn't have my head against the headrest as that would had made the impact harder maybe causing and actual accident. Upon searching online I found out it hasn't only happened to my Durango apparently this has happened to many other vehicle manufactured by Dodge, Jeep and Chrysler with many of these headrest activations taking place while the vehicle was parked. I haven't contacted Dodge since this accident happened today Sunday August 1 2021. As a first responder I think this is a issue that must be addressed now by you guys since I read online that Dodge said it was not a safety concern. Mixing highway speeds with a defective headrest that is supposed to be a "safety feature" to prevent an whiplash effect can result in a Motor Vehicle Accident with major injuries or including death. As this could be the same as your airbags deploying without a collision. A blow to the head could result in a concussion with or without loss of consciousness.

Driverside headrest popped or deployed on it's own. No crash happened. Vehicle was parked outside my home and not in use. Had I been in the vehicle at the time, potential head trauma could have occurred such as wound, concussion or whiplash. Had I been driving the vehicle when this happened, this could have caused a crash and even more potential harm to myself, my children, passengers and other motorists. The vehicle has not been inspected but I have contact local dodge dealer who stated that there was no recall on the known issue and that the cost to "assess" the headrest would cost me $140 to diagnose and any replacement costs would be in addition to the $140. There was no warning whatsoever that this could happen. No engine lights or anything. Again, I was not driving the vehicle. It was parked in my driveway.

Rear seat belt guides plastic is cracked preventing seat belt from retracting

Passenger side headrest exploded open will driving on parking lot, no collision took place it just broke open When plastic part failed internally. It had enough force to injury a persons head or neck.

2014 Dodge Durango Incident date 7/22/21 As my wife and daughter were entering the vehicle, the driver's side headrest exploded. There was no accident/collision. The vehicle was parked in our home's driveway, my wife and daughter were simply entering it to go run an errand. Had my wife already been in the vehicle, she would have been struck in the head by the impact. We are now worried that at any moment, the passenger side headrest may explode. This, I feel, is a serious issue.

The contact owns a 2014 Dodge Durango. The contact stated while driving approximately 75 mph, the front passenger’s side seat headrest inadvertently deployed, striking the passenger in the back of the head. During the failure, there was no injury. The cause of the failure was not determined. The manufacturer and local dealer were not contacted. The approximate failure mileage was 100,000. The Vin was not available.

I was getting in the driver seat of my parked car. Prior to getting in I heard a loud thud that sounded like a spring released. The headrest safety feature had deployed. Again the car was parked and not in motion.

Out of nowhere, my headrest exploded. Apparently this is some sort of safety feature to avoid whiplash in an accident. My vehicle has never been in an accident and this happened for no reason. It slammed me in the back of the head out of nowhere while driving. I didn't know what happened. I thought I got hit. I see there are many complaints over the years online and yet, Dodge has not taken any responsibly and this isn't listed on the recall list. I'm scared to put my elderly mother in the car in fear that her headrest will explode and cause an injury

While driving I heard a pop behind me. I realized when I got home that the head rest had broken.

A passenger seated in the third row drivers side seat extended the seatbelt to fasten. Once we were in transit, the passenger leaned forward, causing the belt to extend. When they leaned back into seat, the belt did not retract. Upon trying to get the retraction to engage, the seatbelt became fully extended and would not retract, putting passenger safety at risk. We were able to stop the vehicle without further incident to address. Upon inspection, it appears that part of the mechanism behind the interior panel is broken. We were able to move the passenger to the other rear seat position since the vehicle was one seat short of being at passenger capacity. We will have the belt evaluated by the dealership upon returning from our travels. This is the first instance of the issue in this vehicle, however based on consumer feedback research, this seems to be a common issue in this year/make/model of vehicle.

We were driving down the road and the back of the passenger head rest exploded open for no apparent reason. I have contacted Chrysler about this but we have a restrictions on vehicle which I need to clear up with State of Tennessee but I have notice others complain about their head rest exploding.

We had problems with the driver seat belt we had dealership look at it and there were no recalls. We had it replaced . NOW the passenger seatbelt will not retract - there should be recalls for my vehicle as I have seen where other Dodge Durango’s had recalls for the same issue. I cannot transport anyone in my passenger seat until it is fixed. Highly disappointed - we have a Dodge Durango - Chrysler Van and Dodge Ram - we give our business to these brands and the seatbelts are not under recall when they are failing to restrain people. This should be covered under recall!

Passenger headrest deployed without notice or warning signs as I was parked in a parking lot today 6/27/2021. My son got into the backseat and reached forward to get phone charger and the passenger seat headrest deployed.

Passenger headrest deployed randomly and unexpectedly without warning during normal forward vehicle operation striking the passenger in the head. Vehicle was not in traffic or in contact with any other vehicle or object. Vehicle has no accident history or air bag deployment history. No warning lights and no warning prior to deployment. Owner is on summer holiday in Colorado. Owner contacted local Colorado dealer and was advised the headrest is not a repairable item and as such will require replacement. Dealer estimated repairs to be approximately $1,100. Part will need to be ordered and dealer could not estimate ETA for the part.

The shift lock mechanism failed to function allowing my vehicle to randomly shift from park to drive causing the vehicle to roll forward into another vehicle

Drivers seat head rest activated for no reason. Popped out and forward. Needs to be repaired.

1st ALL of the interior lights won’t turn off no matter what you do. Doors all closed locked still stay on while driving can’t manually switch them off 2nd yesterday I went to pick up my daughter at school and the car all of a sudden just stopped running. It won’t start. Before it would do that and I had to exit the vehicle and use the remote start. Tried it this time and it said fob deactivated and just beeped. Then the alarm went off and wouldn’t turn off. When the alarm finally stopped the radio turned on for no reason but the car still won’t start. Fob has a new battery still won’t start. This car isn’t even old and only has 60,000 miles on it. Lucky I was pulling over and parking I could have died. Apparently this is a known issue it had to happen to me for me to find out about it. You’ll do a recall for cruise control but not this!!!’ Crazy this car is a defective death trap. It’s sitting on the curb in front of the house now since I had to have it towed home. I’m NOT driving it ever again.

SYSTEM STATES SERVICE AIR BAG SYSTEM AND AIR BAG LIGHT IS LIGHT UP ON DASH. IS ON FROM START UP TO RUNNING AND TRUN ENGINE OFF.

REAR RACETRACK LIGHT BAR. WATER INSIDE THE HOUSING.

WHILE TRAVELING ON FREEWAY DRIVER SEAT HEADREST DEPLOYED STRIKING BACK OF MY HEAD.

DRIVERS SIDE HEADREST EXPLODED INTO THE BACK OF MY HEAD WHILE DRIVING DOWN THE ROAD SPEED WAS 30MPH. NO BUMPS OR ACCIDENTS. HIT ME HARD ENOUGH IN THE BACK OF THE HEAD THAT I BECAME LIGHTHEADED.

THIS SPECIFIC MODEL I'M CURRENTLY LEASING IS A LIMITED MODEL. I'VE HAD IT FOR MAYBE 3 YEARS. ACCORDING TO THE MANUAL, WERE ONLY TO USE E85 FUEL SO THAT IT COULD RUN SMOOTHLY. UNFORTUNATELY, NOT MANY GAS STATIONS WHERE I LIVE CARRY THAT SPECIFIC GAS TYPE AND NOT MANY GAS STATIONS IN FLORIDA AND OTHER STATES ALONE, PROVIDE E85 FUEL WE ARE GIVEN NO CHOICE BUT TO USE THE ALTERNATIVE GAS. IT'S BECOMING A NUISANCE WHEN WE WANT TO TRAVEL. WHEN THE CHECK ENGINE LIGHT FIRST APPEARED THE GAS GAUGE ALSO STOPPED FUNCTIONING. THE TRUCK ISN'T ABLE TO REACH A FULL TANK. SOMETHING IS PREVENTING IT. THIS IS BECOMING AN INCONVENIENCE FOR ME AND MY FAMILY TO HAVE TO SEARCH AND GO TO JUST 2 GAS STATIONS MILES APART FROM EACH OTHER TO BE ABLE TO PUT GAS IN! MAJORITY OF THE TIMES THE GAS STATIONS THAT DO OFFER THIS TYPE OF GAS ARE DOWN DUE TO MAINTENANCE. SINCE I'VE BEEN PUTTTING IN THE ALTERNATIVE FUEL WHICH IS THE 87, THE TRUCK ISN'T FUNCTIONING PROPERLY AND NOW I'M STARTING TO HAVE ALL SORTS OF PROBLEM WITH MY TRUCK. IT'S A HEADACHE. I REALLY LOVE MY TRUCK AND DON'T WANT TO GET RID OF IT. I HAD A MECHANIC CHECK IT OUT AND WAS TOLD THAT MY MY FUEL INJECTOR AND FUEL SENSOR NEED TO BE REPLACED. THE COSTS ARE EXPENSIVE AND I DON'T THINK IT'S FAIR.

THE FRONT PASSENGER SIDE SEATBELT WON'T RETRACT.

THE ACTIVE HEAD RESTRAINT IN THE HEAD REST DEPLOYED STRIKING ME IN THE BACK OF THE HEAD WHILE DRIVING RESULTING IN A HEADACHE.*DT

REAR CENTER "RACETRACK" LIGHT TAKES IN RAIN RUNOFF AND CONDENSATION FORMS IN THE LOW SECTIONS ON THE DRIVER AND PASSENGER SIDES OF THE RACETRACK, CAUSING THE LEDS TO BURN OUT.

PASSENGER SEAT HEAD REST SUDDENLY POPPED OUT WHEN I WAS DRIVING ON THE FREEWAY

HEADREST DEPLOYED WITHOUT REASON WHILE DRIVING. THERE WAS NO FORWARD OR REAR IMPACT TO VEHICLE.