Page 14 of 16 · complaints 651–700 of 785

2014 Dodge Durango complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Electrical System
Filed Dec 8, 201769,200 milesNV

REAR "RACE TRACK" STYLE TAIL LIGHTS ON THE BACK TAIL GATE FILL WITH WATER AND, AS A CONSEQUENCE, THE LEDS LOW ON THE PASSENGER SIDE, WHERE THE WATER POOLED,ARE NOT WORKING. THIS OCCURS DURING RAINFALL REGARDLESS OF STATIONARY OR UNDER MOTION. I DO NOT KNOW HOW LONG THIS HAS BEEN GOING ON. I NOTICED IT IN NOVEMBER 2017.

Air Bags
Filed Nov 30, 201785,000 milesTN

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE CONTACT CALLED JIM COGDILL DODGE AT 856-690-1611 AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL, BUT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V643000 (SEAT BELTS, AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Exterior Lighting
Filed Nov 27, 201761,500 milesMT

RACETRACK TAIL LIGHT ASSEMBLY HAS WATER INSIDE AND BULB HAS BURNED OUT

Seats › Front Assembly › Head Restraint
Filed Nov 27, 201745,600 milesTX

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, AN ABNORMAL NOISE CAME FROM THE VEHICLE. THE CONTACT NOTICED THAT THE FRONT PASSENGER HEADREST FRACTURED. THE VEHICLE WAS TAKEN TO NYLE MAXWELL CHRYSLER (13401 RANCH RD 620 N, AUSTIN, TX 78717), BUT A DIAGNOSTIC TEST WAS NOT PROVIDED. THE TECHNICIAN SAW THE FAILURE AND INFORMED THE CONTACT THAT THE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,600. *BF *TR

Electrical System
Filed Nov 19, 201773,000 milesLA

FOR 2 YEARS WE HAD ISSUES WITH WORN INNER WALLS IN FRONT & STEERING SHAKE. WE BROUGHT IT IN WITH EXTENDED WARRANTY ALONG WITH VIDEO OF NOISE FROM SELF DIAGNOSTIC. OUR CONCERNS WERE DISMISSED BY DEALERSHIP & ANOTHER AUTOMOTIVE SHOP INFORMED ME THAT BOTH FRONT HUBS WERE BAD. CALLED DEALERSHIP AGAIN & SAME DISMISSAL. WE CHANGED BOTH HUBS AT OUR OWN EXPENSE AND PROBLEM FIXED. BUSHING WAS MAKING HORRENDOUS NOISE AND ALSO DISMISSED BY DEALERSHIP. CHANGED THAT ON OUR OWN EXPENSE AND ISSUE SOLVED. ALTERNATOR WAS SUPPOSEDLY CHANGED DUE TO RECALL BY DEALERSHIP & AFTER INSPECTING IT, WE HAVE BOTH AGREED THAT THE ALTERNATOR HASN'T BEEN TOUCHED. BOLTS SHOW NO SIGNS OF ANY TYPE OF TORQUE AND ALTERNATOR IS DUSTY AND DIRTY AS IS THE REST OF THE COMPONENTS IN ENGINE BAY WHICH ALSO LEAD US TO THE CONCLUSION. THIS VEHICLE WAS AND I BELIEVE STILL IS UNSAFE DUE TO RECALL CONCERNS AND THE LOCAL DEALERSHIP ABSOLUTELY REFUSES TO ACKNOWLEDGE ANY WRONG DOING. I WILL BE SEEKING FURTHER ACTION AGAINST THEM AND HOPE THIS DOESN'T CONTINUE TO HAPPEN TO OTHERS.

Electrical System
Filed Nov 18, 201764,775 milesIL

I SUBMITTED A PREVIOUS REPORT RELATED TO THIS ISSUE. TODAY MY CAR WAS PARKED ON THE STREET AND TOTALLY STARTED ON ITS OWN. THIS CAR DOES NOT HAVE A REMOTE START. I WAS WALKING TOWARDS MY CAR TRYING TO TURN OFF THE PANIC HORN WHICH WAS SOUNDING. I WAS APPROXIMATELY 15 TO 20 FEET AWAY FROM THE CAR WHEN IT STARTED. THIS IS THE 4TH TIME THIS CAR HAS STARTED ON ITS OWN. THE CAR WAS UNDER WARRANTY THE OTHER THREE TIMES THIS OCCURRED, BUT THE DEALERSHIP CHECKED IT OUT AND SAID THEY COULD NOT FIND A REASON. I AM REALLY CONCERNED THIS COULD OCCUR WHILE THE CAR IS PARKED IN OUR GARAGE AND CAUSE CARBON MONOXIDE POISONING (THE FIRST 3 TIMES IT STARTED ON ITS OWN THE CAR WAS PARKED IN THE GARAGE.)*BF *TR

Unknown or Other
Filed Nov 13, 201784,000 milesNY

WHILE ON A ROAD TRIP IN COLD WEATHER, MY CAR'S MAIN CONTROL CENTER SCREEN BLACKED OUT. IT HAD THE PHRASE "PLEASE INSERT UPDATED USB". I GOOGLED THIS ISSUE. MANY PEOPLE SAID THEY HAD A USB STICK TO PUT IN AND IT WORKED. I BOUGHT MY CAR NEW AND IT DID NOT COME WITH A STICK. I TOOK THE CAR TO THE DEALERSHIP TO GET AN UPDATE. THEY SAID IT WOULD BE $45. INSTEAD THEY ARE TELLING ME IT DIDN'T WORK AND I NEED A WHOLE NEW RADIO AT $335 PLUS INSTALL. SO BECAUSE OF A RADIO UPDATE MY DAY TRIP WAS RUINED, BECAUSE MY HEAT AND AIR WAS NOT WORKING! AFTER GOOGLING THIS ISSUE IT SEEMS TO BE A HUGE PROBLEM WITH DODGE/JEEPS. WHY ARE THEY NOT TAKING CARE OF THIS ISSUE WITHOUT THE EXPENSE GOING ONTO THE CUSTOMER?!!!

Exterior Lighting
Filed Nov 8, 201795,000 milesWA

STANDING WATER IN THE RACE TRACK TAIL LIGHT FOR THE 3RD TIME IN 3 YEARS. DEALER HAS NOT FOUND THE ROOT CAUSE, JUST KEEPS REPLACING IT. CAUSES THE TAIL LIGHTS TO FLICKER ON AND OFF.

Electrical System
Filed Oct 24, 201746,400 milesPA

WHILE MY VEHICLE WAS PARKED IN MY GARAGE THE PASSENGER SIDE HEAD REST DEPLOYED WITHOUT IMPACT OR WARNING. FAILURE MILAGE WAS 46400. HAD LOCAL CHRYSLER DODGE INSPECT FAILURE AND WAS TOLD THAT HEAD REST NEEDED TO BE REPLACED AT A COST OF 709.49 IN ORDER TO HAVE THE AIR BAG LIGHT RESET.10/

Seats1 injured
Filed Oct 11, 201735,000 milesCA

ACTIVE HEAD RESTRAINT MALFUNCTIONED AND DEPLOYED WHILE DRIVING SLOWLY THROUGH A PARKING LOT. SPEED BUMPS WERE ENCOUNTERED, BUT I CANNOT REMEMBER IF THE AHR DEPLOYED WHILE PASSING ONE. PASSENGER SUFFERED HEAD INJURY.

Seats
Filed Sep 28, 201752,000 milesSC

WHILE DRIVING ON THE HIGHWAY SOMETHING EXPLODED LOUD INSIDE THE CAR. I SCREAMED AND AT THE FRONT PASSENGER'S SEAT, I SAW MY DAUGHTERS HEAD AND BODY MOVING FORWARD AS SHE WAS IMPACTED BY THE SEAT. THEN I NOTICED THAT THE HEADREST POPPED AND HIT MY DAUGHTER STRONGLY IN THE HEAD. I WENT RIGHT AWAY TO BIG O DODGE 2645 LAURENS RD, GREENVILLE, SC 29607. THE TECHNICIAN LOOKED AT THE HEADREST AND TOLD ME TO MAKE AN APPOINTMENT BECAUSE THEY WERE TOO BUSY. THEY GAVE ME AN APPOINTMENT FOR A WEEK LATER AND ALSO TOLD ME TO CALL CHRYSLER 800-992-1997 TO SEE IF THEY COVER THE PART. I TALKED TO ARIANA GONZALEZ 9:45AM AND SHE SAID SHE WAS GOING TO CALL BIG O DODGE TO VERIFY WHAT CAN BE DONE, BUT SHE NEVER CALLED ME BACK. I CALLED AGAIN CHRYSLER AND TALKED TO JOEL AND HE SAID THEY CAN'T DO ANYTHING ABOUT IT UNTIL THE CAR IS DIAGNOSED. I EMPHASIZED THAT THIS IS REALLY DANGEROUS AND THAT I AM AFRAID THAT THIS HAPPENS TO MY DRIVER'S SEAT WHILE I AM DRIVING. THIS IS A GREAT SAFETY HAZARD. IF THIS EXPLODES IN THE DRIVER'S SEAT WHILE DRIVING IT CAN CAUSE AN ACCIDENT. THIS IS MY DAILY USE VEHICLE AND I NEED THIS TO BE SOLVED RIGHT AWAY, AND PREVENT MANY OTHER PEOPLE USING DOGDE FROM BEING HARMED.

Engine
Filed Sep 18, 201748,100 milesOH

BAD OIL PRESSURE SENSOR WITH CODE P0520. ENGINE LIGHT SUDDENLY COME ON WHEN IDLE. SINCE THEN IT READ HIGH PRESSURE CLOSE TO 100PSI IN THE MORNING RIGHT AFTER I START MY CAR. LOWERED AS I DRIVE BUT THE ENGINE LIGHT DOESN'T GO OFF.

Seats
Filed Sep 9, 201738,402 milesTX

AFTER MAKING A LEFT TURN AT AN INTERSECTION, THE PASSENGER SIDE ACTIVE HEADREST DEPLOYED. NO OTHER SAFETY SYSTEMS ACTIVATED, AND NO WARNING LIGHTS APPEARED ON THE DASH. THE DRIVER-SIDE HEADREST DID NOT DEPLOY. SPEED WAS LESS THAN 30 MPH. LOOKING AT THE HEADREST, IT APPEARS THAT THE PLASTIC CLIPS THAT HOLD IT IN PLACE FAILED, CAUSING THE DEPLOYMENT. SEE THE ATTACHED PHOTOGRAPHS. THE VEHICLE HAD 38,402 MILES AT THE TIME OF THE INCIDENT

Engine
Filed Sep 6, 201731,500 milesWI

HELLO, I JUST PURCHASED A 2014 DODGE DURANGO LIMITED AWD W/APPROXIMATELY 30,000 MILES. I HAVE HAD THE VEHICLE FOR ABOUT 3 WEEKS AND ON SEPTEMBER 4/5TH NOTICE HUGE PUDDLES OF OIL IN OUR DRIVEWAY. MY WIFE ATTEMPTED TO DRIVE IT THAT MORNING, BUT HEARD WEIRD NOISES "SPUTTERING NOISES" IN HER OWN WORDS. ONCE SHE TOLD ME OF THE ISSUE, SEVERAL HOURS LATER I STARTED THE DURANGO AND HEARD SIMILAR NOISES. LOOKING UNDER THE VEHICLE I NOTICE OIL ON THE UNDER CARRIAGE OF THE CAR STRETCHING MAYBE 5 FEET IN LENGTH. I CALLED CHRYSLER ROADSIDE ASSISTANCE AND NOTIFIED THEM OF THE ISSUE. THEY SENT OVER A TOW AND ONCE THE DEALERSHIP DIAGNOSED THE PROBLEM, THEY SAID IT WAS AN OIL COOLER LEAK. UPON READING SEVERAL FORUMS THIS SEEMS TO BE A COMMON ISSUE.

Air Bags
Filed Sep 4, 201756,912 milesPA

AIRBAG LIGHT IS ON. JUST HAD THE SAME PROBLEM AND HAD TO SPEND A LOT OF MONEY TO REPLACE THE MODULE IN THE 2014 JEEP CHEROKEE. SEEMS FISHY. ARE WE SURE THERE ISN'T A RECALL?????

Engine
Filed Aug 31, 201748,377 milesMS

THE WATER PUMP BLEW AND HAD TO BE REPLACED. THE VEHICLE HAD LESS THAN 50,000 MILES ON IT. THIS SHOULD NOT HAVE HAPPENED. THE VEHICLE WAS STATIONARY AND WAS VERY LOUD WHEN WE STARTED IT, TOOK IT STRAIGHT TO OUR MECHANIC.

Air Bags
Filed Aug 24, 201729,000 milesNV

MY WIFE WAS DRIVING THE VEHICLE WHEN THERE WAS AN EXPLODING SOUND IMMEDIATELY FOLLOWED BY HIT TO THE BACK OF HER HEAD. SHE IS CURRENTLY IN A LOT OF PAIN FROM HER NECK AND HAS A NICE HEADACHE TO ACCOMPANY IT. THE VEHICLE WAS IN MOTION WHEN THE HEADREST DEPLOYED ON IT OWN.

Electrical System
Filed Aug 14, 201742,000 milesIN

ALTERNATOR IS NOT STAYING CHARGED. HAD TO BE JUMPED MORE THAN ONCE BECAUSE I WILL GET SOMEWHERE AND THE CAR WON'T START. MECHANIC TESTED AND FOUND THE ALTERNATOR IS NOT FULLY CHARGING. GETTING VERY FRUSTRATED THAT I HAVE A VEHICLE THAT IS ONLY 3 YEARS OLD ALREADY HAVING PROBLEMS! IF THERE IS A RECALL WHY IS MY VIN NUMBER NOT INCLUDED???? ITS APPARENT THAT THIS HAS BEEN A PROBLEM WITH THE MAKE, MODEL AND YEAR OF MY VEHICLE!

Electrical System › Alternator/Generator/Regulator
Filed Aug 7, 201798,000 milesND

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 25 MPH, ALL THE WARNING INDICATORS BEGAN FLASHING. THE VEHICLE WAS PARKED, TURNED OFF, AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO TIRE ONE IN GRAND FORK, SOUTH DAKOTA WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND DRAINED THE BATTERY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

Seats
Filed Aug 3, 201721,750 milesNY

THE HEADREST OF THE PASSENGER SEAT SUDDENLY DEPLOYED WITHOUT ANY ACCIDENT WHEN THE VEHICLE DOESN'T MOVE . PLEASE ALSO NOTE THAT THE VEHICLE WAS NEVER USED OFF-ROAD. MY CAR HAS ONLY 35000 KM ON ITS ODOMETER AND NEVER BEEN INVOLVED TO ANY ACCIDENTS. IT SEEMS LIKE MANUFACTURER DEFECT. THE HEADREST DEPLOYED BECAUSE ALL PLASTIC LATCHES WERE DAMAGED DUE TO POOR QUALITY OF MATEREAL. I HAVE CONTACTED WITH MY LOKAL DEALER BUT HAD NO ANY HELP. I'M AFRAID THAT SAME COULD HAPPEN WITH DRIVER'S SIDE HEADREST WHILE DRIVING THAT ABLE TO LEAD FATAL ACCIDENT. PLEASE HELP PEOPLE TO BE SAFE, CHRYSLER DOESN'T WHANT TO HEAR US AT ALL ! PLEASE RAISE AN INVESTIGATION TO INITIATE RECALL.

Electrical System
Filed Aug 1, 201745,700 milesDC

THERE HAVE BEEN REPORTED ISSUES OF THE UCONNECT STEREO SCREEN GOING BLACK, AND BEING INOPERABLE, RESULTING IN THE OWNER HAVING TO REPLACE THE STEREO COMPLETELY, IF THE DEALERSHIP CANNOT CORRECT IT WITH A HARD RESET VIA THEIR DIAGNOSTIC MACHINES. INFORMED BY "ROYAL" WITH THE ONLINE DODGE CUSTOMER SERVICE DEPARTMENT, THIS ISN'T COVERED UNDER WARRANTIES OR OUTSIDE OF THE WARRANTIES. SEEMS TO HAVE BEEN AN ISSUE FROM 2012 TO THE PRESENT AND THE DEALERSHIPS NEED TO BE RESPONSIBLE FOR COVERING THE COST OF THIS DEFECT. I BOUGHT MY VEHICLE IN 2014, BRAND NEW, AND THIS IS THE 3RD YEAR HAVING THE TRUCK. STEREOS DO NOT JUST GO BLACK, I'VE OWNED PLENTY (MORE LUXURY LINED THAN DODGES). I'VE BEEN DRIVING WITH A BLACK STEREO SCREEN SINCE 7/26/2017 - UNACCEPTABLE.

Unknown or Other
Filed Jul 31, 201756,000 milesAZ

WHILE STARTED AND PARKED AND SITTING IN DRIVER SEAT, TRIED TO PUT DOWN MIDDLE ROW HEADRESTS VIA THE COMPUTER DASHBOARD. IT DID NOT WORK, AND THEN DRIVER SIDE HEADREST POPPED OUT. SHOP CLAIMS IT'S COSMETIC AND NOT ELECTRICAL. HEADREST LATCH IS BROKEN AND NEEDS TO BE REPLACES $802 PARTS AND LABOR. I BELIEVE IT'S 1) ELECTRICAL & 2)(SECOND PLACE ON COMPLAINT) POOR HEADREST CONSTRUCTION. APPROX DATE OF INCIDENT LISTED.

Electronic Stability Control (esc)
Filed Jul 26, 201731,200 milesSC

THE ELECTRONIC STABILITY CONTROL LIGHT IS SHOWING UP AS IF TO HAVE A MALFUNCTION. A RECALL WAS ISSUED BY NHTSA, HOWEVER, IF I ENTER MY VIN NUMBER IT DOES NOT SHOW A RECALL. THE VEHICLE WAS IN MOTION WHEN THE LIGHT/ALERT CAME ON.

Exterior Lighting
Filed Jul 25, 201728,000 milesFL

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE RAINING, WATER ENTERED INTO THE EXTERIOR TAIL LAMPS. DUE TO THE WATER INTRUSION, SOME OF THE TAIL LAMPS FAILED TO OPERATE. THE CONTACT STATED THAT SOME WATER ALSO LEAKED FROM THE TAIL LAMP AREA. THE AIRPORT CHRYSLER DODGE DEALER WAS CONTACTED AND DIAGNOSED THAT THE TAIL LAMP ASSEMBLY WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000. UPDATED 10/17/17*LJ *TR

Power TrainCrash
Filed Jul 21, 201731,498 milesMA

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE THE VEHICLE WAS PARKED, THE VEHICLE SHIFTED OUT OF GEAR INDEPENDENTLY, ROLLED DOWN A HILL, AND CRASHED INTO A TREE. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO STATION CHRYSLER JEEP OF MANSFIELD (91 CHAUNCY ST, MANSFIELD, MA 02048), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD SEND SOMEONE TO INSPECT THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 31,498. THE VIN WAS UNAVAILABLE.

Seats
Filed Jun 22, 201756,000 milesGA

MY DRIVER SIDE HEADREST DEPLOYED ON ITS OWN WHILE DRIVING DOWN THE ROAD. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND IT IS ONLY 3 YEARS OLD. THE DEPLOYMENT ALMOST CAUSED ME TO WRECK BUT I WAS ABLE TO MAINTAIN MY VEHICLE TO COME TO A STOP IN THE OTHER LANE. I HAVE CONTACTED THE DEALER AND DODGE WITH NO HELP. THERE EQUIPMENT MALFUNCTION AND I HAVE TO PAY $684 TO HAVE IT REPAIRED. KEEP IN MIND IT IS SUPPOSE TO DEPLOY IN A REAR END COLLISION AND THERE WAS NO COLLISION. IT WAS A SPONTANEOUS DEPLOYMENT.

Exterior Lighting
Filed Jun 19, 201750,000 milesFL

2014 DODGE DURANGO CITADEL 5.7 LITER REAR RACETRACK LED LIGHTING BURNED OUT AT LOWER RIGHT SIDE BOTTOM. IT APPEARS WATER HAS ENTERED AND BURNED OUT THE LED BULBS IN THAT AREA.

Electrical System
Filed Jun 18, 201736,500 milesMO

A/C WILL NOT WORK--RELAY THAT IS BUILT INTO THE POWER MODULE WILL NOT FUNCTION--DEALER SAYS THEY WILL HAVE TO REPLACE THE WHOLE EXPENSIVE MODULE. CAN NOT GET THE PART.

Unknown or OtherCrash
Filed Jun 4, 201760,150 milesTX

VEHICLE WAS SHIFTED INTO PARK, BUT RUNNING, IN MY DRIVEWAY. GOT OUT TO LET PASSENGERS OUT. TURNED AROUND TO GET BACK IN AND CAR STARTED DRIVING ITSELF FORWARD, ALMOST HITTING MY CHILD. MANAGED TO JUMP IN AND STOP IT AFTER IT HIT MY HUSBAND'S CAR WITH THE OPEN DRIVER DOOR. THE SHIFTER KNOB HAS MOVED ITSELF INTO THE DRIVE POSITION AND ACTUALLY SHIFTED GEARS WITHOUT THE BRAKE BEING PRESSED.

Exterior Lighting
Filed May 26, 201755,000 milesOK

THE REAR CENTER TAIL LIGHT (RACETRACK) IS COLLECTING WATER WHICH CAUSED THE LED'S IN THE BOTTOM CORNERS TO STOP WORKING.

Exterior Lighting
Filed May 24, 201748,000 milesVA

WATER AND CONDENSATION IS TRAPPED INSIDE THE REAR BRAKE LIGHTS. I THINK THE NAME OF THIS IS CALLED "RACE TRACK" TAIL LIGHTS. WATER IS STUCK IN THERE AND HAS BURNT OUT ONE SIDE OF MY LED LIGHT. IT JUST SLOSHES AROUND WITH NO WAY TO ESCAPE. THE OTHER SIDE IS SUBMERGED TOO BUT HASN'T YET BURNED OUT. THE ENTIRE PIECE HAS TO BE REPLACED AND ITS VERY EXPENSIVE. THE PART IS ON "NATIONAL BACK ORDER". I'M SURE IT WONT PASS INSPECTION AND I COULD GET A TICKET FOR IT. MY DURANGO IS NOT UNDER WARRANTY ANY MORE AS I JUST HIT THE 3 YEAR MARK AND I AM SICKENED THAT THIS PART IS OVER $1000. I WISH THIS WOULD BE A RECALL FOR FAULTY EQUIPMENT.

Exterior Lighting
Filed May 2, 2017NH

WATER INSIDE RACETRACK LIGHT

Exterior Lighting
Filed Apr 26, 2017PA

WATER AND/OR CONDENSATION IN REAR LIFT GATE TAILLIGHT IS CAUSING THE LED LIGHT TO START BURNING OUT. THIS SEEMS TO BE A MANUFACTURERS GLITCH AS I HAVE SEEN THIS IN SEVERAL OTHER DURANGO'S ON THE ROAD, AND A FEW OF THE NEWER STYLE CHARGERS (SAME EXACT BURNING OUT LOCATION). WORKING WITH THE DEALERSHIP THEY HAVE ORDERED THE REPLACEMENT PART (EXTREMELY EXPENSIVE AND WILL FIGHT WITH CHRYSLER ON THIS DEFECT) AS FROM A MILEAGE STANDPOINT I AM OUT OF WARRANTY, AND WILL ATTEMPT FURTHER REIMBURSEMENT FOR THESE EXPENSES, HOWEVER THE PART WAS ORDERED BACK IN THE MIDDLE OF MARCH 2017, AND IS STILL ON BACK ORDER AS OF 4/26/17 WITH NO RELEASE DATE. THIS SORT OF BACK ORDER TELLS ME THEY KNOW THERE IS A PROBLEM AND THEY DON'T HAVE THE SUPPLY FOR ALL THE OTHERS WITH THE SAME ISSUE!

Exterior Lighting
Filed Apr 21, 201733,000 milesPA

WATER POOLING IN REAR TAIL LIGHT CAUSING LED TO BURN OUT. VERTICAL LINE CRACK IN CENTER OF REAR LED ASSEMBLY.

Power Train
Filed Apr 17, 201712,000 milesTX

THE VEHICLE PUT ITSELF IN REVERSE AFTER PUTTING IT IN PARK. THE INCIDENT HAPPENED TWICE, ONCE AT HOME IN THE DRIVEWAY AND ANOTHER IN A TARGET PARKING LOT. I NOTICED THE VEHICLE STARTED TO MOVE AFTER REMOVING MY FOOT FROM THE BRAKE AND WAS ABLE TO AVOID AND INCIDENT. MY CHILDREN PLAY OUTSIDE IN THE DRIVEWAY WHICH MAKES THIS A DANGEROUS SITUATION IF I AM NOT ABLE TO STOP THE VEHICLE IN TIME. I HAVE TAKEN THIS TO A DEALERSHIP AND THE TECH SAW THE TRUCK JUMP INTO GEAR WHILE IT WAS SITTING IDLE BUT SINCE THE "FLIGHT RECORDER" WAS NOT HOOKED UP, THEY DECIDED NOT TO DO ANYTHING ABOUT IT AFTER IT COULD NOT BE DUPLICATED AGAIN. THE DEALER THEN DENIED MY SECOND REQUEST TO LOOK AT THE VEHICLE BECAUSE OF THE "LOANER VEHICLE POLICY". THIS VEHICLE HAS A MANUFACTURER BUYBACK ALSO THAT WAS NOT DISCLOSED TO ME ON THE DATE OF PURCHASE.

Exterior Lighting
Filed Apr 13, 2017FL

CENTER REAR TAILLAMP ON TAILGATE IS GETTING WATER INSIDE OF IT THAT PUDDLES AND COLLECTS IN BOTTOM OF ASSEMBLE. CONCERNED THAT LED UNITS IN THE LAMP MAY SHORT OUT.

Exterior Lighting
Filed Apr 12, 201786,000 milesMD

REAR TRACK LIGHT HAS MOISTURE INSIDE AND A PORTION OF THE LIGHTS ARE BURNING OUT LEAVING DARK AREAS.

Exterior Lighting
Filed Apr 10, 201741,885 milesPA

REAR TRACK LIGHTS ACCUMULATED WATER RESULTING IN LIGHT FLICKERING POSSIBLY SHORTING OUT. NO IDEA HOW NO PHYSICAL DAMAGE TO VEHICLE.

Exterior Lighting
Filed Apr 5, 201736,000 milesCT

THE REAR LIFT GATE LED "RACETRACK" TAILLIGHTS CAN BECOME FILLED WITH WATER. THIS APPEARS TO BE A COMMON PROBLEM WITH MANY. WATER IN THE TAIL LIGHTS CAN CAUSE A SHORT WHICH COULD BE A FIRE HAZARD. TAIL LIGHTS MAY ALSO STOP WORKING WITH IS ALSO A SAFETY HAZARD. VEHICLE OWNERS THAT ARE OUTSIDE FACTORY WARRANTY ARE FORCED TO PAY OVER $1,000 TO HAVE LIGHTS REPLACED. VEHICLE WAS PARKED IN DRIVEWAY OVERNIGHT DURING HEAVY RAIN STORM. PLEASE VIEW MORE AFFECTED PEOPLE IN THE FOLLOWING LINK HTTP://WWW.DODGEDURANGO.NET/FORUMS/DURANGO-DISCUSSIONS-2014/16295-WATER-LED-LIGHT-ASSEMBLY-LIFT-GATE.HTML

Air Bags
Filed Apr 3, 201744,000 milesUT

THE AIRBAG LIGHT WILL FREQUENTLY ILLUMINATE AND DISABLE SEAT BELT TENSIONERS AND AIRBAG FUNCTION. SAME THING THAT IS UNDER RECALL WITH OTHER DURANGO VEHICLES (RECALL P67). DODGE CLAIMS MY SPECIFIC VEHICLE IS UNAFFECTED AND NOT UNDER RECALL BUT I FIND IT HARD TO BELIEVE SINCE THE EXACT SAME ISSUE IS OCCURRING. ANY GRAND CHEROKEE MODEL MADE THE SAME DAY AS MY VEHICLE, OR THE EXACT SAME DURANGO IF MANUFACTORED TWO MONTHS LATER, IS COVERED UNDER THE RECALL, BUT THEY CLAIM MY DURANGO IS NOT. THE GRAND CHEROKEE USING THE IDENTICAL MODULE IN THEIR VEHICLE. PART TO BE FAULTY HAS BEEN FOUND TO BE THE ORC MODULE (OCCUPANT RESTRAINT CONTROL) BY A LOCAL SHOP, SAME PROBLEM AS SIMILAR RECALLS YET THEY CLAIM MINE IS NOT A PART OF. WITH CURRENT SITUATION, DRIVING THE VEHICLE SAFELY IS NON EXISTENT UNTIL REPAIRED. AIRBAG AND SEATBELT MALFUNCTION WOULD LEAD TO SERIOUS INJURY IF AN ACCIDENT WERE TO OCCUR.

Structure › Body
Filed Apr 1, 201737,000 milesPA

PULLED INTO DRIVEWAY AND PUT CAR IN PARK TO GET OUT TO GRAB THE MAIL. UPONRETRIEVING THE MAIL, I TURNED AROUND TO WITNESS THE VEHICLE ROLLING ON MY DRIVEWAY AND CRASHING THROUGH A CLOSE GARAGE DOOR. THE VEHICLE APPARENTLY JUMPED OUT OF GEAR AS IT WAS NOT MOVING WHEN I GOT OUT OF THE VEHICLE AND WALKED TOWARDS THE MAILBOX

Air Bags
Filed Mar 15, 201750,500 milesTX

ON 3/6/17 THE PASSENGER SIDE FRONT SEAT ACTIVE HEAD REST DEPLOYED WITHOUT CAUSE OR CRASH. WHEN DRIVING IN NORMAL CONDITIONS THE PASSENGER SIDE HEAD REST TETHERED TO THE SEAT SUDDENLY AND UNEXPECTEDLY DEPLOYED CAUSING DAMAGE TO THE HEAD REST. ATTEMPTS TO REPAIR THIS AND OR FIND THE CAUSE AT THE DODGE AUTONATION DEALER LOCATED AT 21027 I-45 NORTH, SPRING, TX 77388 (877-791-6569) WHERE THE VEHICLE WAS PURCHASED MET WITH A DECLINED REPAIR DUE TO THE DAMAGE WAS LISTED AS "TRIM". AT THE TIME THE AHR DEPLOYED A PASSENGER WAS IN THE SEAT AT THE TIME BUT WAS NOT INJURED DUE TO THE "TETHERS" HELD THE FRONT FACE OF THE HEAD REST FROM PROJECTING OUTWARD/FORWARD. I WAS NOTIFIED BY THE SERVICE DIRECTOR AT THE DODGE DEALER FRANKIE FREEZE THIS HAS HAPPENED BEFORE AND HE HAS PERSONALLY SEEN THIS TYPE OF DEPLOYMENT WITHOUT CAUSE. IN THE SERVICE MANUAL IN THE EVENT THE AHR DEPLOYS THERE IS A "RESET" PROCESS. DUE TO THE HIGH VELOCITY OF THE HEAD REST DEPLOYMENT THE UNIT ITSELF WAS DAMAGED TO INCLUDE THE HEAD REST COVER AND WAS NOT ABLE TO BE "RESET". NO VISIBLE DAMAGE IS APPARENT TO THE VEHICLE ITSELF (CRASH), AND NO VISIBLE CODES OR WARNING LIGHT (I.E. AIRBAG LIGHT) ARE DISPLAYED. AT THIS TIME I HAVE DISPUTED THE CLAIM BY DODGE THAT THIS IS A "TRIM" ISSUE AND THE SERVICE DEPARTMENT CAN NOT DETERMINE WHY THE HEAD REST DEPLOYED AND REFERRED THE ISSUE AND DEPLOYMENT TO A INVESTIGATOR. I SUSPECT BUT HAVE NO EVIDENCE OF THE DEPLOYMENT OF THE HEAD REST WAS CAUSED BY THE RIGHT REAR REAR PASSENGER OPEN

Air Bags
Filed Mar 14, 201754,900 milesNC

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE THE VEHICLE WAS PARKED AT THE GAS STATION, THE PASSENGER SIDE HEAD REST AIR BAG DEPLOYED INADVERTENTLY WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,900.

Electronic Stability Control (esc)
Filed Feb 24, 2017FL

IT STARTED BLACKING OUT THE SWING I WOULD HAVE TO RESTART THE CAR FOR IT TO TURN BACK ON NEXT THING YOU KNOW MY SCREEN SHUT OFF FOR GOOD I'M NOT ABLE TO CONTROL THE AIR ON MY ABLE TO PUT MUSIC I HAVE NO CONTROL OVER ANYTHING BECAUSE THAT SCREEN IS TOUCH SCREEN AND IT'S NOT MANUAL

Engine
Filed Feb 15, 201761,000 milesNY

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING 35 MPH, THE CHECK ENGINE WARNING AND SHIFT TO PARK WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE SLOWED INDEPENDENTLY AND STALLED. THERE WAS ALSO AN ABNORMAL FUEL ODOR PRESENT. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER PARKING THE VEHICLE FOR TEN MINUTES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

Unknown or Other
Filed Feb 2, 2017MI

VEHICLE ROLLED BACKWARDS AFTER BEING PLACED IN PARK, WITH IGNITION OFF, ON SMALL SLOPED DRIVEWAY MULTIPLE TIMES.

Power TrainCrash1 injured
Filed Jan 7, 2017NJ

AFTER STARTING THE VEHICLE IN MY GARAGE, I NEEDED TO GO BACK INTO THE HOUSE TO GET SOMETHING. I SHIFTED THE CAR TO PARK TO EXIT THE VEHICLE, THE VEHICLE WAS STILL RUNNING. WHEN I EXITED THE VEHICLE THE CAR PROCEEDED TO ROLL BACKWARDS OUT OF THE GARAGE. THE GARAGE IS ON LEVEL GROUND. I ATTEMPTED TO GET BACK INTO THE CAR TO PRESS THE BRAKE. I WAS UNSUCCESSFUL, AND WAS DRAGGED OUT OF THE GARAGE. AFTER BEING DRAGGED THROUGH THE GARAGE I ENDED UP PARTIALLY UNDER THE CAR, I LET GO OF THE CAR AND ROLLED AWAY NOT TO BE RAN OVER BY THE STILL MOVING CAR. I THEN GOT UP AND RAN AFTER THE CAR THAT WAS GOING DOWN MY DECLINE DRIVEWAY. WHEN I GOT INTO THE MOVING CAR I APPLIED THE BRAKE AND SHIFTED THE CAR FROM "DRIVE" TO "PARK". THERE WAS SIGNIFICANT DAMAGE DONE TO THE DRIVERS SIDE OF THE CAR. THE GARAGE DOOR/FRAME WAS DAMAGED AS WELL. I HAD INJURIES THAT REQUIRED AN AMBULANCE.

Service Brakes
Filed Jan 2, 201728,500 milesCA

MY BRAKE PEDAL IS HARD AFTER SITTING FOR A COUPLE OF DAYS. AFTER STARTING IT GOES BACK DOWN. I BROUGHT IT TO THE DEALER AND THE FOUND A SMALL VACUUM LEAK FROM THE BRAKE BOOSTER AND THEY SAID IT WAS AN ACCEPTABLE LEAK. IS THIS TRUE? OR SHOULD THERE BE NO VACUUM LEAK AT ALL? I WANT TO MAKE SURE MY CAR IS SAFE. PLEASE LET ME KNOW IF I SHOULD BRING IT BACK TO DEALER AND HAVE THEM REPLACE THE BRAKE BOOSTER. THANKS

Power TrainCrash
Filed Dec 29, 201646,000 milesNC

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE THE VEHICLE WAS PARKED AND THE SHIFT LEVER WAS IN THE PARK POSITION, THE VEHICLE ROLLED FORWARD AND CRASHED INTO THE CONTACT'S RESIDENCE. THERE WAS NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000. THE VIN WAS NOT AVAILABLE.

Power Train
Filed Dec 22, 201629,000 milesNV

AFTER PARKING IN MY DRIVEWAY WHICH IS ON A VERY SLIGHT ANGLE TO THE STREET, I WENT INSIDE AND SAT DOWN. A FEW MINUTES LATER, MY NEIGHBOR CAME TO THE DOOR AND TOLD ME MY CAR WAS IN THE STREET. IT HAD ROLLED BACK ABOUT 50 FEET . THE VEHICLE WAS STILL LOCKED AND SHOWED IT WAS IN PARK. THANK GOD THERE WERE NO INJURIES.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2014 Dodge Durango → · Every Durango year → · How the figures are calculated →