Page 18 of 23 · complaints 851–900 of 1,115

2004 Dodge Durango complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Electrical System › Instrument Cluster/Panel
Filed Nov 8, 200777,000 milesGA

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. AFTER STOPPING THE VEHICLE, THE CABIN LIGHTS ILLUMINATED AND WOULD NOT DIM. THERE WERE NO WARNING INDICATORS PRESENT. THE CONTACT SMELLED SMOKE INSIDE THE PASSENGER COMPARTMENT AND DROVE THE VEHICLE TO HER RESIDENCE. THE WEATHER WAS NOT A FACTOR. IN JUNE OF 2007, THE RECALL REPAIR WAS PERFORMED FOR NHTSA CAMPAIGN ID NUMBER 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). AFTER THE REPAIR WAS MADE, THE CHECK ENGINE LIGHT REMAINED ILLUMINATED, THE WINDSHIELD WIPERS DID NOT WORK, THE DOOR OPEN CHIME WOULD NOT SOUND, AND THE KEY WOULD NOT LOCK AND UNLOCK THE DOORS. THE CURRENT MILEAGE WAS 82,397 AND FAILURE MILEAGE WAS 77,000.

Electrical System › Ignition
Filed Nov 7, 200737,000 milesKY

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE CD PLAYER DOES NOT WORK AND THERE IS A CONTINUOUS CLICKING SOUND WHEN THE KEY IS REMOVED FROM THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER TWICE. THE VEHICLE IS INCLUDED IN RECALL NUMBER G07 AND THE REPAIR WORK WAS PERFORMED; HOWEVER, THE FAILURE STILL PERSISTS. THE CURRENT MILEAGE WAS 39,000 AND FAILURE MILEAGE WAS 37,000.

Power Train › Automatic Transmission › Control Module (tcm/Pcm/Tecm)
Filed Nov 1, 200746,670 milesNJ

2004 DODGE DURANGO WITH 5.7 LITER HEMI ENGINE. HAVE BEEN EXPERIENCING ENGINE STALLING WHILE DRIVING ON 4 OCCASIONS. THERE HAVE BEEN TWO OCCASIONS WHILE ACCELERATING FROM A STOP AND TURNING AND TWO WHILE DRIVING AT HIGHWAY SPEEDS. AFTER THE FIRST 2 OCCURRENCES THE TRUCK WAS TAKEN TO THE DEALERSHIP WHERE THEY WERE UNABLE TO REPRODUCE THE EVENT AND AS A PRECAUTION REPLACED THE EGR VALVE. AFTER GETTING THE TRUCK BACK FROM THE DEALERSHIP THE ENGINE STALLED 2 MORE TIMES AT HIGHWAY SPEED. TRUCK IS BACK IN THE DEALERSHIP AND ONCE AGAIN THE DEALERSHIP CAN NOT DUPLICATE THE PROBLEM. *TR

Engine and Engine Cooling › Exhaust System › Emission Control › Crankcase (pcv)
Filed Oct 19, 200737,000 milesUT

AFTER LOADING OUR BOAT AT A RESERVOIR AND PREPPING THE BOAT ON THE TRAILER, I STARTED THE DURANGO TO LEAVE THE LAKE, AND THE ENGINE WAS KNOCKING. A GUY FROM THE MARINA CAME BY AND SAID "IT'S KNOCKING ISN'T IT, THAT IS THE THIRD DODGE THIS SUMMER. AFTER HAVING IT TOWED TO THE NEAREST DEALER AND WAITING A WEEK FOR A DIAGNOSIS I WAS TOLD THAT THERE IS AN EVACUATION CANISTER MOUNTED ON THE FRAME RAIL ABOUT MID-VEHICLE. IF THE VENT TO THIS CANISTER GETS IN THE WATER IT WILL SUCK WATER INTO THE INTAKE OF THE ENGINE. THE ENGINE HAD HYDRO-LOCKED AND WAS DESTROYED. I WAS TOLD THAT EVEN THOUGH WE ONLY HAD 37,000 MILES ON THE VEHICLE, CHRYSLER WOULD NOT WARRANTY THIS BECAUSE IT WAS CONSIDERED SUBMERGED.6 WEEKS AND $7000.00 IN REPAIRS AND RENTAL CAR FEES, WE HAVE FINALLY GOTTEN OUR VEHICLE BACK. I WAS TOLD BY THE MECHANIC THAT GETTING IN WATER UP TO THE HUBS OF THE REAR WHEELS, I WOULD BE AT RISK OF THIS HAPPENING AGAIN. I AM NOT SURE THAT IT WAS EVEN IN THAT DEEP WHEN IT HAPPENED THE FIRST TIME. I AM GOING TO GET RID OF THIS VEHICLE IMMEDIATELY. *TR

Electrical System › Instrument Cluster/Panel
Filed Oct 11, 2007IA

2004 DODGE DURANGO RECALL ON THE INSTRUMENT PANEL. AFTER RECALL WAS REPAIRED THE VEHICLE WOULD NOT START AND THE CD PLAYER WOULD NOT WORK AND WAS MAKING A NOISE. DEALER TOLD HER THAT THEY WOULD NOT BE RESPONSIBLE FOR THE CD PLAYER REPLACEMENT. *KB THE CONSUMER TOOK THE VEHICLE TO ANOTHER DEALERSHIP WHERE IT WAS DETERMINED THAT THE INSTRUMENT CLUSTER REPROGRAM WAS NOT PROPERLY DONE. THE DEALER PUT IN A NEW INSTRUMENT CLUSTER PANEL AND THE CD PLAYER WORKED. *JB

Engine and Engine Cooling
Filed Oct 3, 200736,100 milesTX

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE APPROACHING A STOP AT 10 MPH, THE VEHICLE STALLED AND THE STEERING FAILED. THE INSTRUMENT PANEL LIGHTS ILLUMINATED AND THE RADIO REMAINED ACTIVATED. THE CONTACT PLACED THE VEHICLE IN PARK, SHUT OFF THE ENGINE, AND RESTARTED THE VEHICLE IN ORDER FOR IT TO OPERATE NORMALLY. SHE TOOK THE VEHICLE TO A MECHANIC AND HAD A DIAGNOSTIC PERFORMED, BUT NO FAILURES WERE FOUND. THE FAILURE MILEAGE WAS 36,100 AND CURRENT MILEAGE WAS 37,000.

Visibility › Windshield
Filed Sep 28, 2007MA

THERE IS A VISUAL BLIND SPOT AT THE FRONT WINDSHIELD ON BOTH SIDES. VERY DANGEROUS!!!! THE MOLDING IS TOO WIDE. I HAVE BEEN VERY LUCKY NOT TO HIT PEOPLE DRIVING OR WALKING. THIS SHOULD BE INVESTIGATED IMMEDIATELY...DODGE HAS A HUGE PROBLEM HERE!! *TR

Power Train › Automatic Transmission
Filed Sep 13, 2007549,850 milesKY

2004 DURANGO LIMITED STALLED WHILE BRAKING TWICE. STALLED ONCE AT A STOP LIGHT. HAS THE 5.7L HEMI ENGINE WITH 50K MILES. TOOK IT TO DEALER TO HAVE IT LOOKED AT. WAS TOLD THEY COULD NOT GET IT TO STALL AND WE WOULD HAVE TO KEEP AN EYE OUT FOR IT. THEN I FOUND THE TSB ON LINE DETAILING THE ISSUE. THUS I FIND IT ODD THAT THE DEALER DIDN'T KNOW ABOUT THE ISSUE: TSB # 18-013-05 NHTSA ACTION NUMBER EA05018. *TR

Engine and Engine Cooling › Cooling System
Filed Aug 30, 200745,468 milesNY

MY DODGE DURANGO 2004 HAS BEEN IN THE SHOP (DEALER) FOR OVER A MONTH DUE TO OVER HEATING. OVER THE COURSE OF THIS TIME, THE THERMOSTAT, RELAYS, WATER PUMP, AND FAN CLUTCH WERE CHANGED. THE RADIATOR FLUSHED. THE DEALER NOW BELIEVES ITS THE HEAD. THE CHECK ENGINE LIGHT HAS GONE ON. WORST YET, THE CAR HAS STALLED ON ME TWICE DURING HEAVY TRAFFIC WHILE TRYING TO TURN AT A LOW SPEED. THIS WORRIES ME SINCE I COULD HAVE GOTTEN IN AN ACCIDENT EACH TIME. I WANT THE CAR OUT OF THE SHOP BUT I AM AFRAID TO DRIVE IT. I NO LONGER FEEL CONFIDENT TO GO ANYWHERE PARTICULARLY LONG DISTANCES WITH IT.

Power Train › Automatic TransmissionCrash1 injured
Filed Aug 20, 200733,685 milesMN

OUR 2004 DODGE DURANGO WAS IN OUR DRIVEWAY IN PARK, THE ENGINE TURNED OFF, RADIO ON, BOTH FRONT DOORS OPEN AND KEYS STILL IN THE IGNITION. THE TRUCK HAD BEEN SITTING THERE FOR 5 MINUTES OR MORE TILL I GOT MY NEIGHBOR TO HELP ME UNLOAD A GRILL OUT OF THE BACK. MY WIFE HOPPED INTO THE PASSENGER SIDE TO TURN THE RADIO DOWN WHEN THE TRUCK BEGAN TO ROLL FORWARD WHILE IN "PARK". MY WIFE WAS KNOCKED OUT OF THE TRUCK AND WAS HURT BADLY ON HER LEG AND IT RAN INTO MY NEIGHBOR'S CAR THEN ROLLED INTO THE STREET. I RAN AFTER THE TRUCK TO STOP IT FROM GOING ANY FURTHER, I STEPPED ON THE BRAKE THEN LOOKED AT THE SHIFT HANDLE AND IT WAS STILL IN "PARK". *TR

Engine and Engine Cooling
Filed Aug 13, 200743,181 milesVA

I PURCHASED A 2004 DURANGO IN NOV OF 2006. I HAD NO REAL PROBLEMS WITH VEHICLE UNTIL RECENTLY. TOOK VEHICLE IN TO DEALERSHIP FOR RECALL OF INSTRUMENT PANEL. DEALERSHIP TOOK CARE OF THIS AND 2 WEEKS LATER TEMPERATURE GAUGE STARTED READING HOTTER THEN USUAL. CONTACTED DEALERSHIP WHO THEN STATED UNRELATED. RECENTLY WENT ON VACATION AND 300 MILES FROM HOME VEHICLE TEMP GAUGE READ HOT. PULLED OFF INTERSTATE TO NEAREST SERVICE STATION. NO DEALERSHIP NEAR HERE. MECHANIC FOUND NO CODES TO INDICATE PROBLEM. REPLACED WATER PUMP, THERMOSTAT, HOSES, CHECK RADIATOR, NEW FLUIDS, BILL TOTAL 377 DOLLARS. 3 MILES LATER CAR STILL TRYING TO OVER HEAT. TOWED TO VA FOR 1,000 DOLLARS NOW AT DEALERSHIP. CAR ALSO SEEMS TO SOMETIMES NOT BE IN GEAR WHEN PLACED IN DRIVE AND YOU TRY TO ACCELERATE ENGINE JUST REVS. AT DEALERSHIP NOW WE SHALL SEE WHAT THEY SAY. *TR

Electrical System
Filed Aug 9, 20074,000 milesAK

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT HEARD A CLICKING NOISE WHEN HE TURNED THE KEY IN THE IGNITION. THE DEALER PREVIOUSLY PERFORMED ELECTRICAL REPAIRS ON THE VEHICLE, BUT THE FAILURE STILL OCCURRED. THE CURRENT MILEAGE WAS 38,000 AND FAILURE MILEAGE WAS 4,000.

Seat Belts1 injured
Filed Jul 27, 200760,000 milesKY

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE THE CONTACT'S SON WAS SITTING IN THE CENTER OF THE MIDDLE ROW SEATS, THE SEAT BELT BEGAN TO TIGHTEN AROUND HIS STOMACH. HE SUFFERED BRUISING AND WHELPS ON HIS STOMACH. EVERY TIME HER SON MOVED, THE SEAT BELT GREW TIGHTER. THE CONTACT STATED THAT THE RELEASE BUTTON FAILED TO RELEASE THE SEAT BELT AND SHE HAD TO CUT THE SEAT BELT TO FREE HER CHILD. SHE CONTACTED A DODGE DEALER IN HER AREA, BUT THEY COULD NOT EXPLAIN THE FAILURE. THE NUMBER OF CYLINDERS, ENGINE SIZE, AND A VALID VIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 60,000.

Engine and Engine Cooling
Filed Jul 24, 200753,240 milesGA

WE WERE TRAVELING UP AN INCLINE AND REACHED IT'S PEAK AT ABOUT 40MPH. IT WAS AT THIS TIME THAT THE VEHICLE STALLED AND LOST POWER. NO POWER STEERING AND HARDLY ANY BREAKING POWER. WE WERE ABLE TO PULL THE CAR OVER ONTO A SIDE ROAD. WE PUT THE CAR INTO PARK AND IT RESTARTED IMMEDIATELY. VERY DANGEROUS AS I WAS CARRYING MY YOUNG DAUGHTER WITH ME. THIS WAS THE SECOND TIME THIS HAS HAPPENED. THE FIRST TIME I SHRUGGED IT OFF BUT THE SECOND TIME WAS SCARY HENCE THIS COMPLAINT. AFTER DOING SOME RESEARCH, I FOUND THAT THIS IS A PRETTY COMMON OCCURRENCE AND IS UNDER INVESTIGATION BY THE NHTSA: EA05018. *TR

Engine and Engine Cooling › Engine
Filed Jul 23, 200736,292 milesOR

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH IN DRY CONDITIONS, THE VEHICLE LOST POWER AND STALLED. THE CONTACT PULLED OFF THE ROAD. SHE WAS ABLE TO RESTART THE VEHICLE AND DRIVE TO HER RESIDENCE. THE VEHICLE WAS THEN TOWED TO THE DEALER, WHERE IT IS CURRENTLY LOCATED. THE DEALER HAS BEEN UNABLE TO DETERMINE THE CAUSE OF FAILURE. THERE IS AN OPEN DEFECT INVESTIGATION (EA05018) FOR THIS FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 36,429. UPDATED 09/05/07. *JB

Electrical System › Instrument Cluster/Panel
Filed Jul 5, 2007MS

THE CHECK ENGINE LIGHT IN THE VEHICLE KEEPS COMING ON FOR NO REASON. I HAVE TAKEN VEHICLE TO DEALER SEVERAL TIMES TO BE FIXED , BUT IT ALWAYS COMES BACK ON. I HAVE RECEIVED A NOTICE THAT THERE IS A RECALL ON THE INSTRUMENT CLUSTER THAT MAY RESULT IN FIRE, BUT I DON'T WANT TO TAKE IT IN AGAIN , WOULD BE THE FIFTH TIME, JUST TO HAVE THE LIGHT KEEP COMING ON.*AK

Electrical System
Filed Jul 5, 2007200 milesCT

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 5 MPH, THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE DEALER STATED THAT THEY REPAIRED THE FAILURE, BUT DID NOT INFORM THE CONTACT OF WHAT CAUSED THE FAILURE. THE CONTACT RECEIVED RECALL NOTICE # 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). THE DEALER MADE THE REPAIR LISTED IN THE RECALL. THE CONTACT STATED THAT THE ABS LIGHT ON THE INSTRUMENT PANEL ILLUMINATED THE SAME DAY AS THE RECALL REPAIR WORK WAS COMPLETED. AS OF JULY 5, 2007, THE DEALER HAS BEEN UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE CURRENT MILEAGE IS 30,000 AND FAILURE MILEAGE WAS 200.

Engine and Engine Cooling › Engine
Filed Jul 2, 200747,100 milesSC

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. ON JULY 2, 2007, THE CONTACT STATED THAT THE ENGINE SHUT OFF WHEN DRIVING AT HIGH SPEEDS OR WHEN IN THE IDLE POSITION. SHE HAD NEW EQUIPMENT FOR THE ENGINE REPLACED. SHE STATED THAT THIS IS THE FIFTH TIME THAT THIS FAILURE HAS OCCURRED. THE CURRENT AND FAILURE MILEAGES WERE 47,100.

Electrical System › Instrument Cluster/Panel
Filed Jun 22, 2007MT

MY VEHICLE UNDERWENT INSPECTION FOR SAFETY RECALL #G07. IT WAS DETERMINED BY THE DEALERSHIP THAT THE ELECTRONIC CLUSTER IN MY 2004 DODGE DURANGO HAD TO BE REPLACED, DUE TO FIRE HAZARD. WHEN THEY PULLED THE OLD CLUSTER, AN ELECTRICAL SURGE DAMAGED THE ELECTRICAL COMPONENTS IN THE DRIVER'S SIDE DOOR OF MY VEHICLE. THE DEALERSHIP REPLACED THE CLUSTER, AND TOLD ME THAT THE DRIVER'S SIDE DOOR HAD BEEN DAMAGED WHEN THEY PULLED THE OLD CLUSTER. THEY INSTRUCTED ME TO PICK UP MY VEHICLE AND TOLD ME THAT IT WAS DRIVABLE. THEY ORDERED A PART TO REPAIR THE DOOR AND TOLD ME THEY WOULD REPAIR IT. WHEN I PICKED UP MY VEHICLE, I WAS NOT ABLE TO OPEN THE DOOR FROM THE OUTSIDE OR THE INSIDE. THIS WAS ON JUNE 14TH. I HAVE NOT BEEN ABLE TO ENTER OR EXIT MY CAR VIA THE DRIVER'S SIDE DOOR FOR OVER 1 WEEK. THIS IS A SAFETY ISSUE, AND THE VEHICLE SHOULD NOT HAVE BEEN RETURNED TO ME AS "DRIVABLE". I CONTACTED THE DEALERSHIP, AND ASKED FOR A RENTAL UNTIL THE ISSUE WITH THE DOOR IS RESOLVED. THEY INFORMED ME THAT CHRYSLER HAD TO APPROVE THE RENTAL, AND I WOULD HAVE TO PAY THE RENTAL FEES MYSELF. THE DEALERSHIP CREATED A SAFETY HAZARD IN MY VEHICLE, AND RETURNED IT TO ME AS DRIVABLE, AND THEY ARE GOING TO MAKE ME PAY FOR A RENTAL CAR. THE DRIVERS SIDE DOOR ON MY VEHICLE HAS BEEN LOCKED FOR 9 DAYS - I HAVE BEEN CLIMBING THROUGH THE PASSENGER SIDE OF THE VEHICLE, FOR 9 DAYS. *TR

Electrical System › Instrument Cluster/Panel
Filed May 25, 200750,540 milesMN

05/25/07 DAIMLER CHRYSLER SAFETY RECALL G07- TEST AND REPROGRAMS INSTRUMENT CLUSTER. CUSTOMER WANTS REIMBURSEMENT FOR PAYMENTS MADE FOR REPAIRS**CC THE CONSUMER HAS PROVIDED A COPY OF THE INVOICE REPAIR AND THE RECALL NOTICE FOR THE VEHICLE. THE DEALER INFORMED THE CONSUMER THAT ONLY A CIRCUIT FOR THE DOME LIGHT WAS INCLUDED IN THE RECALL. *TR

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed May 17, 200777 milesGA

I RECENTLY NOTICED THAT THE SUV WAS MADE A LOUD TICKING SOUND AT STARTUP, GETTING A LITTLE SOFTER AS THE MOTOR HEATED UP. RETURNING THE VEHICLE TO THE PURCHASED DEALERSHIP,WHICH WAS INSPECTED FOR A FEE, AND FOUND THE CAUSE TO BE THE ALUMINUM SCREWS ON THE LEFT SIDE OF THE MANIFOLD WHICH BROKE, CAUSING THE LOUD EXHAUST. I THEN PAID $225.00 TO HAVE THE TWO SCREWS DRILLED OUT OF THE ENGINE, AND HAD THE SCREWS REPLACED ALONG WITH A MANIFOLD GASKET. *AK

Electrical System › Instrument Cluster/Panel
Filed May 16, 200773,000 milesOH

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE VEHICLE WAS TAKEN TO THE DEALER DUE TO NHTSA RECALL # 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). THE DEALER STATED THAT THE INSTRUMENT PANEL WIRES WERE BURNED. THE DEALER PERFORMED THE RECALL REPAIR AND STATED THAT THE KEYLESS ENTRY NO LONGER WORKED AND THEY WOULD NOT REPAIR THE FAILURE. THE CONTACT STATED THAT THE KEYLESS ENTRY WORKED PROPERLY BEFORE THE VEHICLE WAS SERVICED FOR THE RECALL. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 73,000.

Engine and Engine Cooling › Engine
Filed May 9, 200739,000 milesNV

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 50 MPH, THE STEERING WHEEL LOCKED AND THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT PARKED AND RESTARTED THE VEHICLE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. PRESENTLY, NO OTHER FAILURES HAVE OCCURRED. THE CURRENT MILEAGE IS 42,000 AND FAILURE MILEAGE WAS 39,000.

Electrical System › Instrument Cluster/PanelFire
Filed May 4, 200737,000 milesNJ

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. AFTER PERFORMING A RECALL REPAIR, THE TECHNICIAN STATED THAT THE VEHICLE WAS SAFE FOR THE CONTACT TO DRIVE. WHILE TRAVELING TO PENNSYLVANIA AT 45 MPH, THE VEHICLE CAUGHT FIRE AND THE CONTACT AND HER FAMILY WERE LOCKED INSIDE THE VEHICLE AS THE FLAMES CONTINUED TO SPREAD. THE VEHICLE IS INCLUDED IN RECALL # 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL) AND IS ALSO KNOWN AS SAFETY RECALL GO7 REGARDING THE INSTRUMENT PANEL. DAIMLER CHRYSLER STATED THAT SHE NEEDS TO GET A RENTAL CAR AND TO BRING THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS UNABLE TO HELP. THE CONTACT SPOKE WITH THE CORPORATION FOURTEEN TIMES AND CONTINUALLY CLAIMED THAT THEY COULD NOT HELP. FURTHERMORE, SHE WOULD HAVE TO PAY FOR THE RENTAL CAR THAT WAS SUGGESTED. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 37,000.

Electrical System › Instrument Cluster/Panel
Filed May 4, 200771,000 milesVA

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED RECALL NOTICE# 07V092000, ELECTRICAL SYSTEM: INSTRUMENT PANEL. THE DEALER STATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL THE END OF MAY OR THE BEGINNING OF JUNE. THERE IS ONE DODGE DEALER LOCATED NEAR HIS RESIDENCE. THE CURRENT AND FAILURE MILEAGE WERE 71000. THE ENGINE SIZE IS NOT AVAILABLE. THERE ARE NO FAILURES AT THIS TIME.

Electrical System › Instrument Cluster/Panel
Filed Apr 30, 20079,982 milesKY

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS ILLUMINATED ON THE DASHBOARD SINCE NOVEMBER 2004. THE VEHICLE STALLED WHILE DRIVING. WAS PULLED OVER, AND THEN RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER TEN TIMES CONCERNING THE DASHBOARD LIGHTS. THE VEHICLE WAS TOWED TWICE BECAUSE IT FAILED TO START. THE CONTACT RECEIVED RECALL NOTICE # 07V092000 CONCERNING ELECTRICAL SYSTEM: INSTRUMENT PANEL. THE CURRENT MILEAGE IS 53,706, AND FAILURE MILEAGE WAS 9,982.*AK

Engine and Engine Cooling
Filed Apr 25, 2007NJ

MUTILPLE EXPERIENCES OF ENGINE STALLING. OFTEN OCCURS WHILE STOPPING BUT HAS OCCURRED WHILE UNDER WAY. *TR

Visibility › Windshield Wiper/Washer
Filed Apr 24, 200730,000 milesIN

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WENT ALL THE WAY TO THE FLOORBOARD WHEN DEPRESSED. IN ADDITION, THE RADIATOR CONSTANTLY OVERHEATED AND THE SPEEDOMETER WAS REGISTERING HOT. THE DEALER REPLACED THE RADIATOR, AND STATED THAT IT WAS CLOGGED AND NO LONGER UNDER WARRANTY. ANOTHER DEALER STATED THAT THERE WAS A HOLE PUNCTURED IN THE RADIATOR. WHEN THE CONTACT RETURNED TO THE ORIGINAL DEALER, THEY STATED THAT THEY ALSO NOTICED THE HOLE. THE INSTRUMENT PANEL INDICATOR LIGHT ILLUMINATED, AND THE PASSENGER'S SIDE WINDSHIELD WIPER CONSTANTLY BECAME UNSCREWED. THIS WAS THE CONTACT'S SECOND DODGE DURANGO, AND WAS HAVING THE SAME FAILURES. SHE STATED THAT SHE NEVER RECEIVED ANY RECALL NOTICES FOR ANY OF THE ONES THAT EXISTED. THE DEALER DID NOT RECORD THE VIN TO RESEARCH IF THE VEHICLE HAD ANY DEFECTS. THE VEHICLE WAS BROUGHT TO DEALER FOR SERVICE FOR ALL OF THE FAILURES EXCEPT THE INSTRUMENT PANEL LIGHT AND WINDSHIELD LIGHT. THE CURRENT MILEAGE IS 68,000 , AND FAILURE MILEAGE WAS 30,000.*AK

Electrical System › Instrument Cluster/PanelFire
Filed Apr 22, 200776,190 milesNJ

ON THE MORNING OF APRIL 14, 2007, I WAS DRIVING HOME WHEN THE INSTRUMENTAL PANEL ON MY DODGE DURANGO 2004 BEGAN TO SMOKE. IT WAS A MATTER OF SECONDS BEFORE THE SMOKE TURNED BLACK AND THICK. I IMMEDIATELY PULLED TO THE SIDE OF THE ROAD AND CALLED 911. IT WAS A MATTER OF SECONDS BEFORE FLAMES CAME BLASTING OUT OF THE ELECTRICAL PANEL OF MY VEHICLE. THE FIRE SPREAD VERY QUICKLY THROUGH THE PLASTIC ON THE DASHBOARD BREAKING THE WINDSHIELD. THANKFULLY, A GENTLEMAN THAT HAPPENED TO LIVE NEAR BY, BROUGHT OUT A FIRE EXTINGUISHER MANAGING TO PUT OUT THE FLAMES AS THE POLICE GOT THERE, FOLLOWED BY THE FIRE DEPARTMENT. THE POLICE THEN DISCONNECTED THE BATTERY AND THE FIRE DEPARTMENT PROCEEDED TO HOSE DOWN THE ENTIRE CAR AS A PRECAUTION SINCE THE CAR STILL WAS EXTREMELY HOT TO THE TOUCH. I IMMEDIATELY REPORTED THE INCIDENT TO THE INSURANCE COMPANY. AFTER SOME RESEARCH, I FOUND A RECENT RECALL FOR THE SAME YEAR AND MODEL OF MY VEHICLE. HOWEVER, UNTIL TODAY, APRIL 22, 2007 I STILL HAVEN'T GOT A LETTER OF NOTIFICATION FROM DAIMLER CHRYSLER. EVEN WORSE, THEY HAVEN'T EVEN HAD THE COURTESY TO RETURN MY NUMEROUS PHONE CALLS. I INITIALLY FILED THE COMPLAIN WITH THEM ON APRIL 16, 2007. ITS BEEN OVER A WEEK AND I STILL HAVEN'T HEARD A WORD. ACCORDING TO THE INSURANCE ADJUSTER, MY CAR IS A TOTAL LOSS, WHICH IT MEANS THAT I NOT ONLY NEED TO COME UP WITH A DOWN PAYMENT FOR ANOTHER VEHICLE, WHICH I CAN'T AFFORD AT THE MOMENT, BUT THAT I ALSO LOST FAITH IN THE CHRYSLER CORPORATION. I REFUSE TO RISK MY

Electrical System › Instrument Cluster/PanelFire
Filed Apr 18, 2007NC

2004 DODGE DURANGO CUSTOMER STATES THAT THE CAR CAUGHT ON FIRE IN DRIVEWAY AFTER THEY ARRIVED HOME AT 12:00 IN THE AFTERNOON CUSTOMER BELIEVES THE INSTRUMENT PANEL WAS THE PROBLEM**CC CONSUMER STATES THAT VEHICLE IS A TOTAL LOSS AND WOULD LIKE TO BE REIMBURSED THE PAYOFF AMOUNT DUE ON THE VEHICLE. CONSUMER STATES WENT ONLINE AND SAW A RECALL FOR THIS VEHICLE. *TR

Electrical System
Filed Apr 17, 2007MD

WHEN I GOT INTO MY TRUCK TO TAKE MY HUSBAND TO WORK THE RADIO DID NOT HAVE ANY SOUND, BUT THE POWER WAS ON. AS SOON AS THIS HAPPENED I KNEW IT WAS GOING TO BE A REPEAT OF WHAT HAPPENED LAST MONTH, AND IT WAS! SOON AFTER THE AIRBAG LIGHT CAME ON AND MANY OTHER LIGHTS ON THE PANEL. THE GAUGES STARTED JUMPING UP AND DOWN. AFTER I HEARD OF THE RECALL WE TOOK THE TRUCK TO THE DEALER, THEY TOLD US THIS WAS FIXED, OBVIOUSLY IT WAS NOT. I AGREE WITH COMPLAINT# 10060005, I FEEL WATER IS POSSIBLY GETTING INTO PLACES IT SHOULD NOT BE, THE DEALER HAD ALREADY RESEALED THE TOP OF MY TRUCK BECAUSE MY DRIVER'S SIDE DOOR WAS LEAKING AND WATER WAS DRIPPING FROM MY HEADLINER!, NOT LONG AGO AFTER IT RAINED WATER WAS COMING IN NEAR THE WINDSHIELD ON THE PASSENGER SIDE, WE CALLED THE DEALER AGAIN, AND THEY TOLD US THEY FIXED THE PROBLEM THE FIRST TIME! (I HAVE PICTURES OF THE WATER DRIPPING IN MY TRUCK!) I ALSO HAVE VIDEO OF THE CONTROL PANEL AS I WAS DRIVING, WITH THE GAUGES JUMPING AND LIGHTS COMING ON AND OFF! I WOULD LOVE FOR DODGE TO SEE THE VIDEO, AND EXPLAIN HOW THIS IS HAPPENING. THIS TRUCK IS UNSAFE. I AM DRIVING MY MOTHER'S TOYOTA RIGHT NOW!! *AK

Vehicle Speed Control
Filed Apr 5, 200766,154 milesVA

CHECK ENGINE AND AIRBAG LIGHT CONTINUALLY KEEPS COMING ON EVEN AFTER IT' HAS BEEN SERVICED. ON 2 APRIL 2007 CHECK ENGINE LIGHT CAME ON, AND LOST ITS POWER AFTER STOPPING AT A STOP LIGHT. IT WOULD IDLE, BUT WOULD NOT MOVE WHEN THE GAS PEDAL WAS PRESSED. WE HAD TO TURN THE VEHICLE OF AT LEAST TWO OR THREE TIMES BEFORE IT WOULD MOVE WHEN THE GAS WAS DEPRESSED. ADDITIONALLY IMMEDIATELY AFTER THAT YOU COULD TELL THAT THE VEHICLE WAS STRAINING TO DRIVE, AND YOU COULD ALSO HEAR IT WHILE DRIVING AND GOING DOWN THE HIGHWAY, IT KEPT LOSING POWER AS WELL. IT HAS BEEN IN THE SHOP NOW FOR 3 DAYS, AND I STILL CAN'T GET A STRAIGHT ANSWER ON WHAT IT IS THAT'S WRONG WITH VEHICLE. I HAVE READ ABOUT THE INVESTIGATION, BUT THIS DOES ME NO GOOD BECAUSE THE DEALERSHIP IS SAYING THAT THEY HONESTLY DON'T KNOW WHAT IS WRONG WITH MY VEHICLE. I BOUGHT IT BRAND NEW, AND IT HAS NEVER BEEN WRECKED ,AND THESE ARE THE ONLY PROBLEMS THAT I HAVE HAD SINCE I' BOUGHT IT. THERE IS NO WAY I SHOULD BE HAVING THIS KIND OF PROBLEMS AT ONLY A LITTLE OVER 66,000 MILES. WHAT CAN THE MANUFACTURER DO TO HELP WITH MY SITUATION?*AK

Electrical SystemFire
Filed Apr 4, 200711,000 milesNJ

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE PARKED THE VEHICLE SUDDENLY CAUGHT ON FIRE. THE FIRE DEPARTMENT CONTAINED THE BLAZE TO THE HOOD AND DASHBOARD AREAS OF THE VEHICLE. THE FIRE WAS EXTINGUISHED, BUT THE VEHICLE WAS DESTROYED. APPROXIMATELY THREE HOURS PRIOR TO THE FIRE, ALL OF THE INTERIOR LIGHTS ILLUMINATED. THE FAILURE WAS DIAGNOSED AS ELECTRICAL, AND THE MANUFACTURER STATED THAT THE VEHICLE WAS OUT OF WARRANTY. BOTH A POLICE AND FIRE REPORTS WERE TAKEN, AND THE CONTACT POSSESSED PICTURES OF THE VEHICLE. THE CURRENT AND FAILURE MILEAGE WERE 11,000.*AK

Tires
Filed Apr 3, 2007DC

2004 DODGE DURANGO WITH GOODYEAR WRANGLER RT/S P265/ 70R16 THAT SEPARATED AND STARTED TO LEAK AROUND THE SIDEWALLS**CC *JB

Electrical System
Filed Mar 31, 200746,100 milesNY

2004 5.7L HEMI , 46000 MILES, FIRST STALLED WHEN DRIVING 35 MPH ON MARCH 12, PULLED OVER AND WAS ABLE TO RESTART. SINCE THEN ENGINE LIGHT COMES ON INTERMITTENTLY, CAR HAS NOW STALLED MULTIPLE TIMES AT DIFFERENT SPEEDS AND DRIVING CONDITIONS. ALSO SUDDEN RPM DROP OFF AT LOW IDLE. ONE THING IS CONSISTENT, STALLS LEAVE NO POWER STEERING OR BRAKES, THIS IS SCARY AND DANGEROUS !!! NO ACCIDENTS...YET GOING TO CALL TOMORROW TO SEE IF CAN GET INTO DEALERSHIP AND HAVE TSB APPLIED. *JB

Electrical System › Wiring › Interior/Under DashFire
Filed Mar 30, 200750,000 milesNC

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE INNER COMPARTMENT OF THE VEHICLE BEGAN TO BURN AND THE VEHICLE WAS COMPLETELY DESTROYED. THE CONTACT STATED THAT THE VEHICLE WAS REMEDIED IN JULY OF 2006 DUE TO RECALL # 04V578000. THE PREVIOUS OWNERS HAD THE VEHICLE REMEDIED BY THE MANUFACTURER DUE TO RECALL # 03V528000. THE MANUFACTURER REFUSED TO DISCLOSE THE CAUSE OF THE FIRE. THE CURRENT AND FAILURE MILEAGE WERE 50,000.*AK

Electrical System › Instrument Cluster/PanelFire
Filed Mar 30, 200745,000 milesNC

AT APPROXIMATELY 2 PM ON MARCH 24, 2007, MY 2004 DODGE DURANGO CAUGHT FIRE IN THE DRIVEWAY AT HOME. WE ARRIVED AT HOME AT APPROXIMATELY 12:00 IN THE AFTERNOON ON SATURDAY AFTER DRIVING THE VEHICLE APPROXIMATELY ONE HOUR (RURAL DRIVING). I WENT INSIDE FOR APPROXIMATELY TWO HOURS AND WHEN I WENT OUTSIDE TO LEAVE, I NOTICED SMOKE COMING FROM A WHOLE IN THE WINDSHIELD. THE INSTRUMENT PANEL WAS ON FIRE. I CALLED FOR MY HUSBAND TO COME OUTSIDE AND HE IMMEDIATELY CALL THE LOCAL FIRE DEPARTMENT. THE FIRE DEPARTMENT ARRIVED WITHIN A FEW MINUTES AND EXTINGUISHED THE FIRE. THE VEHICLE WAS A TOTAL LOSS (PURSE, TWO CAR SEATS, CLOTHES, UMBRELLAS, CDS, ETC.) I HAVE NOT RECEIVED AN OFFICIAL RECALL NOTICE FROM DAIMLER CHRYSLER CORPORATION. AFTER SEARCHING ONLINE AFTER THIS INCIDENT, I FOUND A LETTER FROM THE US DEPARTMENT OF TRANSPORTATION REGARDING ELECTRICAL SYSTEM: INSTRUMENT PANEL RECALL. THE LETTER STATED THAT RECALL NOTICES WILL BE SENT IN APRIL 2007. AFTER FIVE DAYS, OUR INSURANCE COMPANY (STATE FARM) WILL NOT COVER THE PAYOFF AMOUNT DUE ON THE VEHICLE. DAIMLER CHRYSLER CORPORATION HAS NOT ACCEPTED ANY RESPONSIBILITY FOR THIS INSTRUMENT PANEL FIRE. THEREFORE, WE ARE LEFT WITHOUT A VEHICLE, $2,700 LOAN BALANCE AND LOSS OF PERSONAL BELONGING. *JB

Engine and Engine Cooling › Engine
Filed Mar 28, 200734,000 milesMI

ENGINE DIED AS WE WERE EXITING THE FREEWAY AFTER DRIVING ABOUT 40 MILES. HAD IT TOWED TO DEALERSHIP. WERE TOLD THE ENGINE FAILED BECAUSE OF SLUDGE BUILD-UP FROM FAILURE TO CHANGE OIL OFTEN ENOUGH. $6000 TO REPLACE WITH A REMANUFACTURED ENGINE. NEW ENGINE WOULD HAVE BEEN $8, 000. WE DID NOT HAVE RECEIPTS OF THE OIL CHANGES PERFORMED, AND SO WE HAD TO PAY FOR ENGINE REPLACEMENT. HAVE SINCE HEARD OF MANY OTHERS WHO HAD THE SAME EXPERIENCE.*AK

Electrical System › Instrument Cluster/PanelFire
Filed Mar 28, 200754,000 milesWI

I WAS DRIVING DOWN THE HIGHWAY FOR ABOUT 3 MINUTES AND I NOTICED THE INTERIOR LIGHTING WAS ON. AT THIS TIME MY INSTRUMENT PANEL STARTED SMOKING. ONCE THIS HAPPENED THE GAUGES STARTED ACTING CRAZY AND THE WINDSHIELD WIPERS CAME ON. THE SWITCH WAS NOT ON AND THERE WERE NO LIGHTS IN THE DASH. BY THE TIME I GOT TO THE SIDE OF THE ROAD THE DASH HAD BLACK SMOKE COMING FROM IT. WITHIN 5 MINUTES THE VEHICLE WAS COMPLETELY ENGULFED WITH FLAMES. BY THE TIME THE FIRE AND RESCUE GOT THERE THE TRAFFIC ON THE HIGHWAY HAD SLOWED CONSIDERABLY AND THE SMOKE WAS SO BAD YOU COULDN'T EVEN SEE THE HIGHWAY. THE VEHICLE WAS A TOTAL LOSS. THERE ARE A NUMBER OF THINGS THAT COULD HAVE HAPPENED. THANKFULLY NO ONE WAS INJURED AND MY CHILDREN WERE NOT IN THE VEHICLE. *JB

Electrical System › Instrument Cluster/PanelFire
Filed Mar 27, 200738,000 milesNJ

TL*- THE CONTACT STATED THAT THE 2004 DODGE DURANGO WITH 38,000 FAILURE MILEAGE CAUGHT ON FIRE WHILE PARKED IN THE DRIVEWAY. THE CONTACT THOUGHT THAT THERE WAS A SHORT IN THE ELECTRICAL SYSTEM. THERE WAS RECALL 07V092000 THAT WAS ESTABLISHED ON MARCH 2,2006. THE VEHICLE WILL BE TOWED TODAY. *AK THE CONSUMER PROVIDED A REPORT FROM THE FIRE DEPARTMENT. UPDATED 05/21/07 *TR

Electrical System › Wiring › Interior/Under DashFire
Filed Mar 23, 200736,000 milesNC

TL* - THE CONTACT OWNS A 2004 DODGE DURANGO. THE VEHICLE WAS PARKED AND THE DOOR WAS OPENED, BUT THE INTERIOR LIGHTS DID NOT TURN OFF ONCE THE DOOR WAS CLOSED. THE IGNITION HAD BEEN TURNED OFF AND TURNED BACK ON, BUT THE INTERIOR LIGHTS DID NOT TURN OFF. THE BATTERY WAS DISCONNECTED. THE NEXT DAY THE VEHICLE WAS STARTED AND THE INTERIOR LIGHTS STAYED ON. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THERE HAD BEEN A FIRE BECAUSE THE CIRCUITRY WAS MELTED. THE FAILURE MILEAGE WAS 36,000. RECALL 07V092000 WAS FOR THE ELECTRICAL SYSTEM. THE DEALER ADVISED THE C ONTACT THAT THE THIS VEHICLE IS NOT INVOLVED IN THE RECALL DUE TO THE VIN. THE DEALER WILL NOT RELEASE THE VEHICLE TO THE CONTACT BECAUSE IT WAS UNSAFE TO DRIVE IT. THE DEALER WOULD NOT REPAIR THE VEHICLE AT HIS COST BECAUSE THEY DID NOT HAVE AUTHORIZATION. THE CURRENT AND FAILURE MILEAGE WERE 36,000.*AK

Electrical System › Instrument Cluster/Panel
Filed Mar 23, 200746,000 milesIN

TL*- THE CONTACT OWNS A 2004 DODGE DURANGO WITH A CURRENT MILEAGE OF 46,000 MILES. THE CONTACT'S VEHICLE HD THE SAME PROBLEMS AS MENTIONED IN RECALL 07V092000 CONCERNING THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD THAT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN, AND THAT HE WOULD HAVE TO PAY FOR THE REPAIRS. *AK

Electrical System › Instrument Cluster/Panel
Filed Mar 19, 200743,000 milesMA

TL* - THE CONTACT OWNS A 2004 DODGE DURANGO. THE INTERIOR LIGHTING IN THE INSTRUMENT PANEL WILL NOT TURN OFF. THE FAILURE CAUSED THE BATTERY TO LOSE ITS CHARGE ON SEVERAL OCCASIONS. THE RADIO AND THE DOOR CHIME TURNED ON INTERMITTENTLY. THE DEALER STATED THAT THE VEHICLE NEEDED A NEW CLUSTER MODULE. THE MANUFACTURER STATED THAT RECALL#07V092000 RELATED TO THE INSTRUMENT PANEL DID NOT PERTAIN TO THIS VEHICLE DUE TO THE VIN. THE CURRENT AND FAILURE MILEAGE WERE 43,000. *AK THE CONSUMER STATES THERE IS ANOTHER RECALL PERTAINING TO HIS VEHICLE RECALL #03V528000 AND ALSO HAS INVOICES FOR SERVICE PROVIDED TO VEHICLE. UPDATE 4/23/07 *TR

Interior Lighting
Filed Mar 14, 200760,000 milesMD

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE INTERIOR DOME LIGHTS REMAINED ILLUMINATED AT ALL TIMES, INCLUDING WHEN THE ENGINEWAS OFF. THE DEALER WAS UNABLE TO DETERMINE THE REASON THE LIGHTS REMAINED ILLUMINATED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE RECALL 07V092000 FOR THE INTERIOR LIGHTING. HOWEVER, THIS VEHICLE WAS NOT A PART OF THE RECALL. THE CONTACT STATED VEHICLE HAD SAME PROB LEM AS INDICATED IN THE RECALL. THE CURRENT AND FAILURE MILEAGE WAS 60,000.*AK

Electrical System
Filed Mar 14, 200740,000 milesKY

ON SEVERAL INSTANCES BEGINNING APPROXIMATELY NOVEMBER OF 2006 THE INTERIOR LIGHTS WOULD EITHER STAY ON, OR NOT COME ON AT ALL. SOMETIMES, UPON ENTERING THE CAR, WE WOULD HAVE TO WAIT TWENTY MINUTES OR MORE TO GET THE LIGHTS TO GO OUT. A FEW INSTANCES, THE LIGHTS WOULD NEVER GO OUT AND RAN THE BATTERY DOWN. EVENTUALLY, NO LIGHTS AT ALL WOULD COME ON AND AT ONE POINT YOU COULD SMELL SOMETHING BURNING, BUT NEVER SEE IT. WHEN APPROACHING THE JEFF WYLER DODGE, AND HAVING OUR CAR SERVICED TODAY (ON 3-14-07), THEY HAD US PAY FOR A DIAGNOSTICS AND STATED THAT THE INSTRUMENTAL CLUSTER (SP?) NEEDED TO BE REPLACED AND THE COST WAS CLOSE TO $500.00. DUE TO THE PRICE OF THE PART, WE DECIDED NOT TO HAVE THEM REPLACE IT RIGHT AWAY. TONIGHT, WHILE READING THE NEWS, I CAME UPON AN ARTICLE ON WLWT.COM AND FOUND THAT IF YOU ARE HAVING AN INTERIOR LIGHT PROBLEM (LIGHTS NOT DIMMING THE WAY THEY ARE SUPPOSED TO), TO TAKE YOUR CAR TO THE DEALER. I AM VERY UPSET THAT SOMEHOW THE RECALL IS IN THE NEWS, HOWEVER A DODGE DEALERSHIP MENTIONS NOTHING TO US ABOUT IT? I WILL BE CONTACTING THE DEALER AGAIN IN THE MORNING TO DISCUSS. *JB

Engine and Engine Cooling › Engine
Filed Mar 12, 200724,000 milesNJ

2/15/07 WHILE DRIVING THE ENGINE JUST SHUT OFF. 3/12/07 TRUCK WAS RUNNING FINE. DROVE APPROX. 2 MILES AND IT WOULD NOT RE-START. ENGINE WOULD FIRE, THEN STALL. AFTER 5 ATTEMPTS IT STARTED CONTINUED TO RUN FINE. *JB

Electrical System
Filed Mar 10, 2007NY

I HAVE HAD A 2004 5.7 LIMITED DODGE DURANGO 2004 VERSION AND HAVE CONSISTENT ELECTRICAL PROBLEMS. THE FIRST TIME THE TRUCK DID NOT START WHEN I WAS OUT OF STATE. I NEEDED TO GET TOWED TO A DODGE DEALER AND IT TOOK ALMOST 3 WEEKS TO FIX. THEY STATED THAT THE ELECTRIC SYSTEM SHORTED OUT AND REPLACED SOME SYSTEM WITHIN THE CAR. AFTER GETTING THE CAR BACK I HAD CONSISTENT PROBLEMS WITH THE AIR CONDITIONING SYSTEM,INTERIOR LIGHTS, RADIO SYSTEM ETC. THEY WOULD WORK SOMETIMES AND NOT WORK MOST OF THE TIME. I TOOK THE TRUCK TO THE DEALER (BRIDGE CHRYSLER IN NEW YORK) SEVERAL TIMES AND THEY SAID THERE WAS NO PROBLEM. AFTER CALLING THE MAIN COMPLAINT LINE SEVERAL TIMES THEY ASKED ME TO BRING IT TO ANOTHER DEALER IN BROOKLYN.(BAY RIDGE) THE SERVICE MANAGER DAN WORKED WITH THE SERVICE DEPARTMENT FOR ANOTHER 2 WEEKS TO FINALLY IDENTIFY THAT THE ORIGINAL TIME THE TRUCK DIED AND WAS FIXED THEY REPLACED THE WRONG PART. THE SERVICE DEPARTMENT IN BROOKLYN FIXED THE TRUCK AND I DO NOT HAVE MAJOR PROBLEMS MOST OF THE TIME NOW BUT I WAS WITHOUT THE TRUCK FOR OVER 6 WEEKS OVER THE DURATION OF THE LEASE SO FAR. THERE CONTINUES TO BE ELECTRICAL PROBLEMS WITH MY TRUCK BUT I DO NOT HAVE THE TIME TO LEAVE THE TRUCK FOR ANOTHER 3 WEEKS. *JB

Electrical SystemFire
Filed Mar 9, 200740,000 miles00

ON MARCH 1ST, 2007 WE NOTICED THAT ALL THE INTERIOR LIGHTS IN OUR 2004 DURANGO WOULD NOT TURN OFF. CONTACTED THE DEALERSHIP AND THEY COULDN'T TAKE THE VEHICLE UNTIL THE 2ND. DISCONNECTED THE BATTERY, AND RE-CONNECTED IT TO TAKE IT TO THE DEALERSHIP ON THE 2ND. THE DEALERSHIP HAD THE VEHICLE UNTIL THE 6TH. MY WIFE WENT TO THE DEALERSHIP ON MARCH 6, 2007 TO FIND OUT IF THEY KNEW WHAT WAS WRONG, BECAUSE THEY WOULDN'T ANSWER THEIR PHONES. WHEN SHE GOT THERE SHE LEARNED THAT THERE HAD BEEN A FIRE IN THE SERVICE DEPARTMENT OVER NIGHT. IT WAS EXPECTED THAT OUR VEHICLE HAD CAUSED THE FIRE. I WAS COMPLETELY SURPRISED WHEN I HEARD THE NEWS, BUT KNOW THAT I HAVE SEEN ALL THE REPORTS ABOUT SIMILAR INCIDENTS IT DOESN'T SURPRISE ME AT ALL. I AM JUST GLAD THIS HAPPENED AT THE DEALERSHIP, AND NOT AT MY HOME. OR EVEN WORSE WITH MY WIFE AND KIDS IN THE VEHICLE. DODGE NEEDS TO WAKE UP AND REALIZE THAT THERE IS A SERIOUS PROBLEM AND NOTIFY PEOPLE BEFORE SOMEONE GETS SERIOUSLY HURT OR KILLED. *JB

Electrical System
Filed Mar 6, 2007TN

2004 DODGE DURANGO THAT QUITS WHILE ON THE HIGHWAY AND AFTER PARKED. *JB

Electrical System › Wiring › Interior/Under Dash
Filed Mar 5, 200740,488 milesMD

ON MARCH 2, 2007 I GOT IN MY 2004 DODGE DURANGO LIMITED (HEMI) TO TAKE MY KIDS TO SCHOOL, I NOTICED MY RADIO HAD NO SOUND, THE POWER CAME ON, BUT NO SOUND AT ALL WAS HEARD. AFTER I DROVE ABOUT 1/2 OF A MILE THE SPEEDOMETER AND TACHOMETER GAUGES STARTED ACTING ERRATIC, JUMPING UP AND DOWN, THE RADIO CAME BACK ON FOR A FEW SECONDS, THEN CUT OUT AGAIN. THE OVERHEAD TEMP CONTROL WAS JUMPING FROM 54 DEGREES TO NEGATIVE 40!. MY AIRBAG LIGHT CAME ON AND STAYED ON AS WELL AS THE ETC LIGHT. AFTER DROPPING MY KIDS AT SCHOOL, I HAVE NOT DROVE THIS TRUCK, WITH LESS THAN 41000 MILES. AFTER READING THAT FIRES HAVE STARTED IN MANY OTHER 2004 DURANGO'S, I WOULD LIKE TO KNOW WHY MY TRUCK HAS NOT BEEN ISSUED A RECALL, WHAT ARE THEY WAITING FOR? I CAN NOT PUT MY KIDS IN THIS TRUCK. IN OCTOBER 2006 MY TRUCK WAS LEAKING FROM ABOVE MY DRIVERS SIDE DOOR (34713 MILES), WE TOOK IT TO THE DEALER AND THEY HAD TO RE-SEAL SEAMS ABOVE MY DOOR AS WELL AS OTHER POSSIBLE AREAS WATER COULD BE GETTING IN, ONE WEEK LATER MY TRUCK STARTED STALLING AT STOP SIGNS, MY HUSBAND TOOK IT DO THE DEALER AGAIN (35050 MILES) THE DEALER SCHAEFER AND STROHMINGER DODGE WHITEMARSH OF COURSE TELLS US THAT IT IS LACK OF MAINTENANCE (NOT TRUE) AND WE NEED THE THROTTLE BODY CLEANED ($169.00 AND A TUNE UP $182.00) YET JUST THE WEEK BEFORE WHEN MY TRUCK WAS THERE THEY DID THE MULTI-POINT INSPECTION REPORT AND CHECKED THAT EVERYTHING WAS FINE. AFTER DOING RESEARCH I FOUND OUT THE ISSUE WITH THE LEAK ABOVE MY DOOR WAS SENT OUT AS A CU

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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