Page 19 of 23 · complaints 901–950 of 1,115

2004 Dodge Durango complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Engine and Engine Cooling › Engine
Filed Mar 4, 200722,200 miles00

WITHOUT WARNING, MY VEHICLE HAS STALLED DURING SLOW DOWN. THIS HAS HAPPENED TWICE IN THE LAST TWO YEARS. THE VEHICLE IS A 2004 DODGE DURANGO LIMITED WITH THE 5.7L HEMI ENGINE. AFTER FIRST INCIDENT, DEALER SAYS THAT NOTHING COULD BE FOUND. SECOND INCIDENT OCCURRED THIS PAST WEEK. WILL TRY A NEW DEALERSHIP. *JB

Service Brakes, Hydraulic
Filed Feb 24, 200744,245 milesMN

I HAVE A 2004 DODGE DURANGO SUV, SINCE THE DAY THAT I BOUGHT THIS VEHICLE I HAVE COMPLAINED ABOUT THE BRAKES. I HAVE BEEN IN SEVERAL NEAR MISSES BECAUSE THE VEHICLE WILL NOT STOP. I HAVE HAD IT IN THE SHOP AT LEAST 5 TIMES FOR THIS PROBLEM. I HAVE HAD STRANGERS DRIVE IT AND WATCHED THERE EXPRESSIONS WHEN THEY TRY TO STOP. WHEN I TAKE IT TO THE SHOP(DODGE) THEY TELL ME THAT IT IS WITHIN THE STANDARDS. MOST OF THESE SITUATIONS HAVE OCCURRED WHEN THE ROADS HAVE SNOW OR ICE ON THEM. AT 10-15 MPH THE VEHICLE WILL NOT STOP IT JUST SLIDES AND THE FRONT END JUST SHAKES LIKE THE FRONT END IS GOING TO FALL OFF. I HAVE HAD MECHANICS TELL ME THAT THEY DON'T SEE HOW I CAN DRIVE IT LIKE I DO THAT THEY WOULD AFRAID TO DRIVE IT. SOMETHING HAS TO BE DONE. *NM

Vehicle Speed Control
Filed Feb 19, 20076,000 milesUT

ENGINE/TRANSMISSION PROBLEMS. ENGINE IDLES BETWEEN 400 AND 800 RPM AT A STOP AFTER WARM UP (15 MILES). AT LOW SPEEDS VEHICLE LURCHES FORWARD AND MUST BE HELD AT A STOP FIRMLY OR IT WILL TAKE OFF. STOPS ARE JERKY BECAUSE IT FEELS LIKE THE TRUCK IS FIGHTING. LIGHTS PULSE WITH THE ENGINE RPMS. FORCE ON THE VEHICLE SURGES WITH THE ENGINE RPMS. THIS IS A CONSTANT THING THAT PASSENGERS AND DRIVER CAN ACTIVELY FEEL, YET THE DEALERSHIP MAINTAINS THAT NOTHING IS WRONG. MANY TIMES (AT LEAST 8) THE ENGINE STALLS AT A STOP DURING THE RPM FLUCTUATION. THE TRANSMISSION STAYS IN SECOND OR HIGHER GEAR AT A STOP. I KNOW THIS BECAUSE WHEN I TOUCH THE GAS PEDAL THE TRANSMISSION SHIFTS HARD AND THE TRUCK LEAPS FORWARD. IT ACTS AS THOUGH I HAD FLOORED IT EVEN IF I APPLY LIGHT PRESSURE. BELOW YOU HAVE INCIDENT DATE, THIS HAS BEEN CONSTANT AND INCREASING IN STRENGTH SINCE 6 MONTHS AFTER I BOUGHT IT. I HAVE TAKEN IT TO THE DEALERSHIP 5 TIMES FOR THE SAME PROBLEM. TSB HAVE BEEN USED. I JUST FIGURE THAT I WILL WAIT UNTIL THE VEHICLE FAILS COMPLETELY BUT I DON'T LIKE THAT OPTION EITHER. *JB

Fuel System, Gasoline
Filed Feb 16, 200741,500 milesND

VEHICLE STALLED OUT ON VARIOUS OCCASIONS. DEALER DID NOT FIND CAUSE, SO I HAD THEM CLEAN THE FUEL INJECTORS, AND THROTTLE BODY ON VEHICLE AT A COST OF 265.00. SINCE THEN, WE HAVE NOT EXPERIENCED ANY FURTHER PROBLEMS, TODAYS DATE IS 16 FEB 07. *NM

Electrical System
Filed Feb 16, 200741,850 milesND

INTERIOR LIGHTS WILL NOT GO OUT. HEATED SEATS WILL NOT WORK, AIR PANEL LIGHTS DO NOT WORK. ONCE VEHICLE HAS BEEN SHUT OFF, I AM ABLE TO TURN OFF MAP LIGHTS AFTER ABOUT 5 MINUTES. THE LIGHT IN THE TAILGATE CANNOT BE SHUT OFF AT ALL. I HAVE AN APPOINTMENT WITH MINOT CHRYSLER ON 19 FEB, AND WAS TOLD THEY HAD SAME ISSUE ABOUT 2 WEEKS AGO, WITH ANOTHER DURANGO. I WAS TOLD BY THEM TO DISCONNECT THE BATTERY, AND AFTER READING ABOUT ALL OF THE VEHICLE FIRES, VEHICLE WILL NOT BE DRIVEN AGAIN UNTIL RESOLVED. THEY BELIEVE THEY KNOW THE CAUSE, WHICH WILL COST ME ABOUT 600.00. UNFORTUNATE I HAVE LEASED THE VEHICLE, AND AM OVER THE 3 YEAR, 36000 MILE WARRANTY. VEHICLE NOW HAS ABOUT 42000 MILES. ALSO NOTE, MY LEASE IS DONE ON THE 28TH OF MARCH. *JB

Engine and Engine Cooling
Filed Feb 14, 200737,000 milesPA

MY 2004 DODGE DURANGO WHICH I PURCHASED NEW, HAS STALLED SEVERAL TIMES WITHOUT ANY WARNING /LIGHTS COMING ON ETC. THIS HAS HAPPENED AT LOW SPEEDS AND I WAS ABLE TO RESTART THE VEHICLE. I HAVE NOT REPORTED TO THE DEALER YET AS IT HAS JUST STARTED HAPPENING AND I CHECKED NHTSA WEBSITE FOR RECALLS/COMPLAINTS TO RESEARCH FIRST. APPARENTLY I AM NOT THE ONLY ONE WITH THIS ISSUE. VEHICLE ONLY HAS 37000 MILES ON IT. THIS COULD BE A SAFETY ISSUE! *JB

Electrical System › Wiring › Interior/Under DashFire
Filed Feb 10, 200742,500 milesNC

MY 2004 SLT DODGE DURANGO WAS SERVICED FOR A ROUTINE OIL CHANGE @42000 MILES AND THE DEALERSHIP DID A ROUTINE POINT CHECK EVALUATION. ON FEB. 10, 2007 @ 10:45 AM WHILE STOPPING AT A TRAFFIC LIGHT, THE VEHICLE BEGAN TO LOSE SPEED BEFORE COMING TO A COMPLETE STOP, THE ENGINE STOPPED RESPONDING & THE PANEL LIGHTS STARTED BLINKING ON & OFF, THEN A BURNING SMELL STARTED & SMOKE STARTED TO COME OUT OF THE DRIVERS PANEL AND I EXITED THE VEHICLE BEFORE PHYSICAL HARM COULD BE DONE TO ME. I CALLED 911 AND THEY HAD THE FIRE DEPARTMENT TO RESPOND. MY VEHICLE WAS COMPLETELY ENGULFED WITH FLAMES BEFORE THEY ARRIVED. THE ENTIRE INTERIOR OF THE VEHICLE WAS BURNED BEYOND RECOGNITION. IT WAS EXTREMELY UNNERVING TO BE A PART OF THIS,I HAD NOT HAD ANY PROBLEMS OUT OF MY VEHICLE BEFORE THIS HORRIBLE INCIDENT. IT IS JUST UNTHINKABLE TO REALIZE THAT I HAVE BEEN DRIVING MY TWO KIDS IN MY DURANGO EVERY DAY FOR THE PAST 2 YEARS AND THANKS TO THE LORD ABOVE THAT THEY WERE AT HOME ON THIS MORNING, WHILE I WENT TO PICK UP THE GIRL SCOUT COOKIE ORDERS FOR MY DAUGHTER, WHICH WERE IN THE BACK OF THE DURANGO WHEN IT WENT UP IN SMOKE. THIS INCIDENT WILL FINANCIAL IMPACT MY FAMILY GREATLY. THE CAR IS NOW A TOTAL LOSS. *JB

Electrical System
Filed Feb 9, 200738,000 milesNC

TL*- THE CONTACT STATED THAT WHILE STOPPING AT A STOP LIGHT IN THE 2004 DODGE DURANGO WITH 38000 FAILURE MILEAGE, AND ATTEMPTING TO ACCELERATE, THE VEHICLE COMPLETELY LOST POWER. THE VEHICLE HAD TO BE RESTARTED. ALSO, THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH DOWN A HILL AND ATTEMPTING TO MAKE A TURN HE REALIZED THAT THE VEHICLE LOST POWER. THE VEHICLE HAD TO BE RESTARTED. THE VEHICLE HAS NOT BEEN REPAIRED. *AK

Electrical SystemCrash
Filed Feb 5, 200727,441 milesMO

TL*- THE CONTACT STATED THAT THE 2004 DODGE DURANGO LOST POWER ON 01/05/07. THE CONTACT STATED THAT WHILE COMING TO A STOP THE ENGINE STALLED. THE BRAKES DIDN'T ENGAGE WHEN THE VEHICLE LOST POWER. THIS HAPPENED DURING AN EVENING IN WHICH THE ROAD CONDITIONS WERE DRY AND CLEAR. LAST SUMMER WHEN THE FAILURE OCCURRED, HE CONTACT THE DEALERSHIP, AND WAS TOLD THAT SINCE THE ENGINE LIGHT DIDN'T APPEAR THERE WAS NOTHING THEY COULD DO TO THE VEHICLE. THE CONTACT STATED THAT HE FILED A COMPLAINT WITH THE MANUFACTURER ,AND THEY CAME TO INSPECT THE VEHICLE AND FOUND NOTHING WRONG WITH THE VEHICLE. THE CONTACT CASE # FOR DODGE MANUFACTURERS IS # 15848035 AND THIS CASE WAS DONE ON 01/08/07. THE CONTACT FOUND A DEFECT INVESTIGATION WITH NHTSA ACTION# EA05018. UPDATED 03/02/07.*JB

Engine and Engine Cooling › Engine
Filed Feb 5, 2007NJ

ENGINE STALLS WITHOUT WARNING. *NM

Service Brakes, HydraulicCrash2 injured
Filed Feb 5, 200747,000 milesTX

I RECENTLY GOT BACK FROM IRAQ ON NOV 30TH. I NEEDED A FAMILY VEHICLE, ASIDE FROM OUR DODGE PICKUP THAT HAS LITTLE ROOM FOR TWO KIDS IN CAR SEATS. I BOUGHT THE DURANGO ON A FRIDAY. IT WAS USED , SO IT CAME WITH A FREE FULL DETAIL ON MONDAY. I DROPPED IT OFF AND WENT TO WORK. AFTER WORK, I WENT TO PICK IT UP AND NOTICED THAT THE DRIVERS SIDE REAR TAILLIGHT WAS SMASHED AND THE REAR BUMPER ON THE LEFT SIDE UNDERNEATH THE SMASHED TAILLIGHT, WAS DENTED! A WEEK LATER IT WAS ALL FIXED;OR SO I THOUGHT. A COUPLE OF DAYS LATER, I WAS ON MY WAY HOME FROM MORNING PHYSICAL TRAINING,TO CHANGE INTO MY UNIFORM. I WAS ABOUT TO MAKE A RIGHT HAND TURN ONTO MY STREET, AND THEN IT HAPPENED. MY BRAKES AND STEERING WHEEL LOCKED UP. I PUMPED AND PUMPED, BUT NO RESPONSE. I HIT A UTILITY VAN THAT WAS AT THE STOP SIGN AND ALMOST TOTALED MY WHOLE FRONT END. IT HAS TAKEN OVER A MONTH AND A HALF TO GET THE DURANGO FIXED. AT THE TIME OF THE ACCIDENT I MANAGED TO SLOW DOWN TO 15 MPH BEFORE THE BRAKES LOCKED UP! I AM CURRENTLY RECEIVING CHIROPRACTOR THERAPY AND ON HEAVY PAIN MEDS DUE TO THE ACCIDENT. *NM

Engine and Engine Cooling
Filed Jan 31, 2007NJ

04 DODGE DURANGO HEMI BOUGHT USED ON 1-1-07. 2 WEEKS AGO, FIRST STALL PROBLEM. 4 TIMES MORE AFTER THAT. ALL STALLED SAME WAY, AFTER COMPLETE STOP,IDLE FLUCTUATES AND STALLS. SOMETIMES ITS FINE.

Interior Lighting
Filed Jan 28, 200759,000 milesOH

04 DODGE DURANGO HOT ELECTRICAL SMELL UNDER THE DASH. HEATING AND COOLING CONTROL LIGHTS DON'T WORK AND INTERIOR LIGHTS WHEN DON'T WORK CORRECTLY, HATCH DOOR LIGHT STAYS ON ALL THE TIME, I HAD TO PULL THE BULB OUT, DRAINS BATTERY. CD PLAYER DON'T WORK PROPERLY. RECALL CAMPAIN ID NUMBER 03V528000. WHEN I CONTACTED CHYSLER THE SAID THAT MY VIN NUMBER WAS NOT ON THE RECALL LIST. *NM

Engine and Engine Cooling › Exhaust System
Filed Jan 24, 200716,000 milesFL

NOISE/LOW VIBRATION AT 70 MPH. MADE COMPLAINT AT SERVICE INTERVAL. COULD NOT BE DUPLICATED. NEXT TIME I TOOK IT IN 1500 MILES OVER WARRANTY THEY MANGE TO DUPLICATE. IT WILL COST 500.00 AND THEY THINK IT WILL FIX IT. REPLACE ALL HANGERS AND TAIL PIPE. NEXT ALL PLASTIC ON FRONT SEAT CRACKED AGAIN NO PLAN UNTIL AFTER WARRANTY MILES. *JB

Electrical System › Instrument Cluster/Panel
Filed Jan 19, 200746,000 milesMO

(1) I GOT INTO MY 2004 DODGE DURANGO SLT AND BEGAN DRIVING. I NOTICED THAT THE INTERIOR LIGHTS WERE ON. I ATTEMPTED TO TURN THEM OFF BUT THEY WOULD NOT GO OUT WITH THE OVERHEAD SWITCH. I READ THE MANUAL THAT STATED LIGHTS WOULD GO OUT AFTER 8 MINUTES IF THERE WAS NO KEY IN THE IGNITION (2) WHEN I ARRIVED HOME I GOT OUT OF THE CAR AND WENT INSIDE MY HOME. A FEW HOURS LATER I WENT BACK OUT TO THE CAR.WHEN I OPENED THE DOOR A VAPOR CLOUD BILLOWED OUT AND A VERY STRONG ODOR OF BURNED ELECTRICAL COMPONENTS WAS IN THE DRIVING COMPARTMENT. WHEN I STARTED THE CAR I NOTICED A NUMBER OF NON-WORKING COMPONENTS INCLUDING. 1 - ALL GUAGES (NEEDLES NON RESPONSIVE TO ACTUAL RUNNING CONDITIONS) 2 - ODOMETER AND GEAR SELECTOR (DIGITAL READOUTS NOT WORKING) 3 - INTERIOR LIGHTS 4 - BACKLIGHTING FOR TERMPERATURE CONTROLS AND VARIOUS OTHER CONTROLS (3) THIS WOCCURED JUST OVER A MONTH AFTER PURCHASING THE VEHICLE USED. I HAVE YET BEEN ABLE TO AFFORD TO FIX THE PROBLEM, AND THE DODGE CETIFIED DEALERS REFUSE TO GIVE ME ANY KIND OF QUOTE ON THE APPROXIMATE COST TO FIX THIS PROBLEM. I WILL UPDATE THIS WHEN I FINALLY GET THIS FIXED.

Electrical System › Instrument Cluster/PanelFire
Filed Jan 18, 2007124,005 milesWI

INSTRUMENT PANEL FIRE IN 2004 DODGE DURANGO. DOME LIGHTS CAME ON AND STAYED ON. TOOK TO DEALER WHO DIAGNOSED INSTRUMENT PANEL COMPUTER MALFUNCTION. DID NOT REPLACE, LEFT DEALER. WITHIN 10 MINUTES, INSTRUMENT PANEL STARTED ON FIRE AND VEHICLE BURNED TO GROUND. *JB

Electrical System › Instrument Cluster/PanelFire
Filed Jan 18, 200734,500 milesMI

AT APPROXIMATELY 10:30PM ON DECEMBER 26, 2006 OUR 2004 DODGE DURANGO CAUGHT OF FIRE. WE ORIGINALLY NOTICED THE INTERIOR LIGHTS WOULD NOT GO OFF EITHER MANUALLY OR AUTOMATICALLY. AFTER DRIVING THE VEHICLE FOR ABOUT 45 MINUTES SMOKE POURED OUT OF THE DASH BOARD AND WITHIN MINUTES FIRE ERUPTED AND IGNITED THE INTERIOR OF THE VEHICLE. FLAMES BROKE THROUGH THE WINDSHIED AND CAUSED ADDITIONAL DAMAGE TO THE ROOF OF THE VEHICLE. FIREFIGHTERS ARRIVED ON THE SCENE WITHIN 10 MINUTES AND EXTINGUISHED THE FIRE. ALL OF OUR PERSONAL PROPERTY WAS DAMAGED AND MY DAUGHTER (7) AND SON (5) WILL STILL NOT FALL ASLEEP AT NIGHT IN FEAR THE HOUSE WILL CATCH ON FIRE SINCE WE HAVE AN ATTACHED GARAGE. *NM

Electrical SystemFire
Filed Jan 14, 200740,000 milesWY

WE BOUGHT OUR DURANGO IN APRIL 2006. IT IS A 2004 AND JUST REACHED 40,000 MILES. TODAY WHEN WE DROVE IT THE DOME LIGHTS CAME ON LIKE ALWAYS WHEN WE GOT IN THE CAR, BUT THEN THEY NEVER TURNED OFF. WE THOUGHT MAYBE OUR SWITCH OR SOMETHING WAS BAD. WE GOT HOME AND PARKED IT, THEN ABOUT 20 MINUTES LATER, WE WENT TO GET INTO IT AND ....IT WAS FILLED WITH SMOKE. THE WHOLE FRONT OF OUR CAR IS BURNED...THE DASH, THE WINDSHIELD, THE SEATS, THE CEILING IS ALL BURNED AND HANGING DOWN WITH THE WIRES ALL MELTED AND BURNED. WE ARE SO LUCKY THIS DIDN'T HAPPEN TO US WHEN WE WERE IN IT, OR THAT IT DIDN'T REACH THE GAS TANK AND EXPLODE. WE THINK PROBABLY THE LACK OF OXYGEN INSIDE OF THE CAR KILLED THE FIRE BEFORE THE WHOLE CAR WAS BURNT TO THE GROUND. ANYWAY, I HAVE NO IDEA WHAT TO DO. I AM CALLING OUR INSURANCE IN THE MORNING, BUT I CAN'T HELP BUT THINK AFTER RESEARCHING THE INTERNET TONIGHT AND READING SO MANY OF THESE EXACT SAME REPORTS THAT THIS IS A DODGE ISSUE. I WOULD BE GRATEFUL TO HEAR BACK FROM YOU . THANKS. *NM

Electrical System › Wiring › Interior/Under Dash
Filed Jan 12, 200742,000 milesMI

AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR CAUSED THE DOME LIGHTS TO REMAIN ON AND THE BATTERY TO DIE. THERE IS A RECALL FOR THIS BUT MY VIN IS NOT INCLUDED IN RECALL NUMBER C43. *JB

Engine and Engine Cooling
Filed Jan 11, 200759,200 milesMO

WE RECENTLY PURCHASED A USED 2004 DODGE DURANGO LIMITED. EQUIPPED WITH THE 5.7L HEMI. WE HAVE OWNED THE SUV FOR JUST UNDER 90 DAYS AND ON THREE SEPARATE OCCASIONS THE ENGINE HAS STALLED WHEN MY WIFE WAS BACKING OUT OF OUR DRIVEWAY AND SHIFTING INTO DRIVE. I SPOKE WITH A DODGE DEALERSHIP ON THE PHONE A FEW DAYS AGO AND THEY OFFERED LITTLE HELP. I INTEND TO CALL THEM IN THE MORNING AND SET UP AN APPOINTMENT TO HAVE THEM LOOK AT IT. THIS IS THE VEHICLE MY WIFE USES TO TRANSPORT OUR TWO YOUNG BOYS TO PRE-SCHOOL AND HERSELF TO WORK. THIS IS VERY CONCERNING TO US BECAUSE THE TRUCK DYING IN THE DRIVEWAY IS ONE THING, BUT WHAT IF THE NEXT TIME THEY ARE ON THE HIGHWAY OR IN THE MIDDLE OF AN INTERSECTION. *JB

Electrical System › Instrument Cluster/Panel
Filed Jan 6, 200738,000 milesCO

ON 12/31/2006, AS WE WERE LEAVING IN OUR 2004 DODGE DURANGO, THE AUTOMATIC DOOR LOCK MECHANISM ENGAGED, AND THEN THE INTERIOR LIGHTS CAME ON BY THEMSELVES AND WOULD NOT DIM. WE INITIALLY COULD NOT GET THEM OFF, BUT WE FINALLY WERE ABLE TO TURN OFF MOST OF THE INTERIOR LIGHTS EXCEPT FOR LIFTGATE LIGHT. SINCE THAT TIME, NONE OF THE INTERIOR LIGHTS COME ON WHEN OPENING THE DOOR. ALSO, ON THE AWD AND 4WD SWITCH PANEL, THE NEUTRAL LIGHT STAYS ON ALL THE TIME. THE ALARM ALSO GOES OFF WHEN USING THE KEY. WE TOOK THE VEHICLE TO THE DEALER ON 1/2/2007, AND THEN HAD TO BRING IT BACK THE NEXT DAY FOR AN ACTUAL APPOINTMENT. THEY INFORMED US THAT THE INSTRUMENT CLUSTER PANEL, WHICH IS WHAT IS CAUSING THE ISSUE, IS ON BACK ORDER, AND WE HAVE TO WAIT 3 WEEKS TO TAKE IT IN SO THEY CAN ORDER PARTS. WE WILL HAVE TO HAVE A RENTAL CAR AS IT WILL TAKE POSSIBLY 4 DAYS, AND APPARENTLY WE CANNOT ACCRUE MILES ON THE DURANGO DURING THAT TIME. IN THE MEANTIME, WITH THE OTHER COMPLAINTS THAT HAVE BEEN FILED WITH SIMILAR PROBLEMS LIKE THIS AND THE POSSIBILITY OF FIRES, WE ARE LEAVING THE CAR OUT IN THE DRIVEWAY JUST IN CASE. *NM

Electrical System › Instrument Cluster/PanelFire
Filed Jan 5, 200743,000 milesIL

TL* - THE CONTACT HAS A 2004 DODGE DURANGO WITH AN ODOMETER READING OF 43000 MILES ON IT WHEN THE INSTRUMENT PANEL CAUGHT ON FIRE. THE CONTACT STATED THAT ON 1-4-06 WHILE DRIVING AT 15 MPH THE LIGHTS ON THE INSTRUMENT PANEL STARTED TO BLINK OFF AND ON AND HE DETECTED SMOKE. THE CONTACT WAS ABLE TO GET OUT OF THE VEHICLE BEFORE THE INSTRUMENT PANEL CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE FIRE REPORT WILL BE AVAILABLE. *AK

Engine and Engine Cooling › Engine
Filed Jan 3, 200754,102 milesID

2004 HEMI DURANGO, DRIVING DOWN FREEWAY AND VEHICLE SHUTS OFF. PLACED VEHICLE IN NEUTRAL AND RECOVERED. COASTED TO A STOP IN BREAKDOWN LANE. PLACED VEHICLE IN PARK AND RE STARTED VEHICLE. IT TOOK 2 ATTEMPTS TO RE START IT WAS ALMOST LIKE THE ENGINE HAD LOADED UP. IT THEN RE STARTED FINE AFTER THE 2ND ATTEMPT. THIS HAS HAPPENED ON SEVERAL OCCASIONS DURING DRIVING BUT ONLY ONCE AT FWY SPEED. *NM

Steering › Rack and Pinion › Pinion Shaft
Filed Jan 3, 200742,000 milesGA

WITHIN THE FIRST 30,000 MILES I NOTICED AN OILY SUBSTANCE ON THE FLOOR OF MY GARAGE UNDERNEATH THE REAR OF MY DURANGO. I TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE REAR PINION SEAL WAS BAD AND HAD TO BE REPLACED. THE SEAL WAS REPLACED AND 13,000 MILES LATER I NOTICED THE SAME OILY SUBSTANCE ON THE GARAGE. I TOOK THE VEHICLE BACK TO THE DEALER AND WAS TOLD THE REAR PINION SEAL HAD GONE BAD AGAIN. THE FIRST TIME WAS COVERED BY THE WARRANTY AND WAS AT NO COST TO ME. THE SECOND TIME WAS PAST 36,000 MILES BUT STILL WITHIN MY 75,000 MILE WARRANTY. I WAS INFORMED THAT SINCE IT WAS PAST 36,000 MILES I WOULD HAVE TO PAY A $100 DEDUCTIBLE. I DO NOT HAUL THINGS WITH MY VEHICLE AND DO NOT UNDERSTAND WHY THE SEAL CONTINUES TO GO BAD. *JB

Electrical System
Filed Dec 28, 2006OH

2004 DODGE DURANGO. INITIALLY INTERIOR DOME LIGHTS WOULD NOT AUTOMATICALLY DIM AND TURN OFF UPON ENTERING THE CAR. LIGHTS WOULD TURN OFF BY MANUALLY PUSHING BUTTON TWICE- ONCE TO DIM/ NEEDED TO WAIT A PERIOD OF TIME/ THEN AGAIN TO TURN OFF. THIS BEGAN 5 DAYS AGO. AFTER BACK HATCH WAS OPENED AND CLOSED, BACK HATCH LIGHT STAYED ON CONTINUOUSLY, THIS BEGAN 3 DAYS AGO. BOTTOM OF INSTRUMENT PANEL/ HEATER AREA FAILED TO ILLUMINATE ON OCCASION. THIS BEGAN ABOUT 3 DAYS AGO. DROVE YESTERDAY, DRIVING FINE OTHER THAN THESE ELECTRICAL ISSUES. ABOUT 1 HOUR AFTER DRIVING CAR, HORRIBLE SMELL OCCURED IN INTERIOR- SMELLED LIKE A CROSS BETWEEN SOMETHING BURNING/ MELTING AND PAINT FUMES. UPON STARTING THE CAR THE WINDSHIELD WIPERS STARTED ON HIGH SPEED AND THE TOW LIGHT WAS FLASHING- COULD NOT TURN OFF WIPERS. MORE OF INSTRUMENT PANEL LIGHTS WERE OUT, ELECTRICAL SYSTEM SEEMED CRAZY. IMMEDIATELY TURNED OFF CAR, AFRAID OF A FIRE. I'VE FOUND OTHER SIMILAR REPORTS OF 2004 DODGE DURANGOS AND HAVE HAD AUTO TOWED TO DEALER. INITALLY THEY NEED TO REPLACE THE CIRCUIT BOARD AS IT IS FRIED AND THEN LOOK AT THE TCM. THIS CAR IS ONLY 2 YEARS OLD . *NM

Engine and Engine Cooling
Filed Dec 13, 200649,000 milesCA

2004 DODGE DURANGO. WHILE TURNING INTO A PARKING SPACE ENGINE SHUT ITSELF OFF. VEHICLE WAS RESTARTED AND PULLED SAFELY INTO PARKING SPACE. I CONTACTED CERRITOS DODGE AND SPOKE WITH BOB IN THE SERVICE DEPARTMENT AND HE TOLD ME THAT THERE WERE NO RECALLS FOR MY VEHICLE. I AM CONCERNED THAT THIS WILL HAPPEN AGAIN AND I MAY BE IN AN ACCIDENT. *NM

Engine and Engine Cooling
Filed Dec 7, 200636,500 milesMD

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. IT WAS MANEUVERED OFF THE ROAD AND RESTARTED. THIS OCCURRED ON TWO SEPARATE OCCASIONS AND BOTH TIMES, THE VEHICLE WAS DRIVEN TO THE DEALER WHO COULD NOT DUPLICATE THE PROBLEM.

Electrical SystemFire
Filed Dec 7, 200646,841 milesIN

MY VEHICLE WAS PARKED IN MY DRIVEWAY TURNED OFF. THE DASH CAUGHT ON FIRE AND FILLED THE VEHICLE WITH SMOKE. THE DASH IS NOW COMPLETELY INOPERABLE. CHRYSLER IS REFUSING TO PAY FOR THE REPAIR BECAUSE THE VEHICLE IS OUT OF WARRANTY, THE DEALER CANNOT SAY WHAT CAUSED THIS PROBLEM. THIS VEHICLE IS UNSAFE!! *NM

Electrical System › Instrument Cluster/Panel
Filed Dec 7, 200674,000 milesKS

ON WEDNESDAY THE 6TH OF DECEMBER I WAS DRIVING MY DODGE DURANGO AND NOTICED THAT THE DOME LIGHT WAS COMING ON AND WOULD NOT TURN OFF INTERMITTENTLY THAT DAY MY WIFE TOOK THE TRUCK TO THE BANK ,WHILE SHE WAS THERE SHE SMELLED SOMETHING BURNING. THIS GOT HER ATTENTION AND SHE LOOKED AT THE GAUGES AND NOTICED THAT ALL OF THE GAUGES WERE READING ZERO,THE TOW/HAUL LIGHT WAS ON AND THEN THE WIPERS CAME ON BY THEMSELVES. A SHORT TIME LATER SMOKE STARTED BLOWING OUT OF THE VENTS. SHE QUICKLY GOT OUT OF THE BANK LINE AND PARKED IT. SHE CALLED ME SO I DROVE DOWN TO CHECK IT OVER. AS SOON AS I OPENED THE DOOR I NOTICED A STRONG ODOR OF BURNT WIRING. I GAVE IT A QUICK LOOK OVER AND FOUND THE TURN SIGNALS AND STOP LIGHTS WERE ALSO NOT WORKING. LATER THAT NIGHT WE WERE ABLE TO DRIVE IT BACK TO MY SHOP(WITH THE WIPERS STILL GOING)I CHECKED ON ALLDATA FOR SERVICE BULLETINS TO HELP ME DIAGNOSE THE PROBLEM AND FOUND RECALL C43 WHICH SEEMED TO BE A MATCH FOR OUR SYMPTOMS. I PULLED THE CLUSTER TO CHECK FOR BURNT WIRING BUT DID NOT FIND ANY. FURTHER INVESTIGATION REVEALED A STRONG BURNT SMELL FROM THE CLUSTER. I CALLED DODGE CUSTOMER SERVICE TO SEE IF C43 APPLIED TO MY VEHICLE AND THEY SAID THAT IT DID NOT,BECAUSE IT WAS BUILT 2 MONTHS AFTER THE RECALL DATE. I ASKED IF THEY COULD OFFER ANY ASSISTANCE BUT THEY FLATLY REFUSED BECAUSE I HAD PULLED THE GAUGES MYSELF EVEN THOUGH I AM A CERTIFIED MECHANIC WITH 11 YEARS OF EXPERIENCE. I HAVE NOT CORRECTED THE PROBLEM YET BUT I WILL PROBABLY REPLACE THE

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Nov 27, 200617,000 milesNV

DT*: THE CONTACT STATED THE BRAKE ROTORS NEEDED TO BE RESURFACED. THE ROTORS HAD ALREADY BEEN RESURFACED TWICE AT 17000 MILES AND THE CONTACT EXPRESSED CONCERN THAT THE BRAKE ROTORS WERE DEFECTIVE. THE ROTORS WOULD PULSATE. UPDATED 01/10/07. *JB UPDATED 01/10/07. *JB

Power Train › Driveline › Driveshaft
Filed Nov 19, 200637,000 milesMA

WHILE DRIVING (20 MPH) THE FRONT DRIVE SHAFT ASSEMBLY FELL OFF. APPARENTLY, THE FOUR BOLTS THAT ONCE ANCHORED THIS SHAFT JUST FELL OUT. THE VEHICLE HAS ONLY 36,000 MILES. I STOPPED THE VEHICLE AND HAD NO PARK GEAR SO I APPLIED THE PARKING BREAK. THE VEHICLE IS AS THE DEALERSHIP PENDING REPAIR. *NM

Engine and Engine Cooling › Engine
Filed Nov 14, 20063,600 milesAE

WHILE MAKING A LEFT TURN, THE ENGINE SHUT OFF. LOSS OF ALL POWER. WAS ABLE TO PULL THE CAR OVER, AVOID AN ACCIDENT AND STOP CAR. WAS ABLE TO RESTART ENGINE. *NM

Engine and Engine Cooling › Engine
Filed Nov 14, 200618,000 milesAE

ENGINE SHUT OFF WHILE IN A LEFT TURN. LOSS OF ALL ELECTRICAL & POWER. WAS ABLE TO STOP VEHICLE. TOOK 6 TRIES TO RESTART VEHICLE. *NM

Suspension › Front › Control Arm › Lower Ball Joint1 injured
Filed Nov 8, 200620,000 milesFL

DT*: THE CONTACT STATED WHILE DRIVING 10 MPH, THE PASSENGER SIDE TIRE DETACHED FROM THE LOWER PART OF THE SUSPENSION. THE TIE ROD AND SPINDLE BOTH FRACTURED. THIS CAUSED THE VEHICLE TO IMMEDIATELY FALL TO THE RIGHT, AND THE STEERING WHEEL TO SPIN BACK, WHICH INJURED THE LEFT HAND OF THE CONTACT. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO DETERMINED THAT THE FRONT RIGHT LOWER BALL JOINT HAD SEPARATED. THE MANUFACTURER WAS ALSO NOTIFIED. UPDATED 01/26/07. *JB

Suspension › Front › Control Arm › Lower Ball Joint1 injured
Filed Nov 3, 200620,000 milesFL

I JUST ENTERED A SHOPPING PLAZA DRIVING APROX 10 MILES PER HOUR AND THE 2004 DODGE DURANGO'S TIE ROD, SPINDLE AND BALL JOINT BROKE OFF. *JB

Engine and Engine Cooling › Engine
Filed Oct 26, 200634,900 milesMD

MY TRUCK HAS STALLED SEVERAL TIMES, AND AT ONE POINT WOULD NOT EVEN START, THE DEALER SAID IT IS A DIRTY THROTTLE BODY CAUSING THIS, BUT I DO NOT THINK THEY EVEN REALLY LOOKED INTO IT, ESPECIALLY AFTER READING OTHER COMPLAINTS ABOUT THE SAME PROBLRM! *NM

Power Train › Automatic Transmission
Filed Oct 11, 200618,000 milesPA

DT*: THE CONTACT STATED THE VEHICLE STALLED WHILE IN GEAR. THIS HAD OCCURRED TWELVE TIMES AND MOST FREQUENTLY HAPPENED WHILE IN REVERSE. THIS HAD ALSO HAPPENED WHILE TRAVELING 45 MPH. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER FOUR TIMES BUT THE SERVICE DEALER WAS UNABLE TO RESOLVE THE ISSUE.*AK

Electrical System
Filed Oct 3, 200616,000 milesMI

INSTRUMENT PANEL FLASHING, APPEARING TO SHORT OUT CAUSED BATTERY TO DIE. SIMILAR ELECTRICAL PROBLEMS INCLUDE INSTRUMENT PANEL SHUTTING OFF DURING DRIVING AND A/C NOT WORKING. *JB

Electrical System › Wiring › Interior/Under DashFire
Filed Oct 1, 200625,000 milesMN

WHILE TRAVELING WE RETURNED TO THE HOTEL FROM DINNER APPROX. 9:10 PM LOCAL TIME. AT 11:15 PM WE WERE CONTACTED BY THE FRONT DESK INFORMING US OUR VEHICLE WAS ON FIRE. GOING OUT TO THE DURANGO A POLICE OFFICER WAS EXTINGUISHING A FIRE INSIDE THE PASSENGER COMPARTMENT. THE FIRE DEPARTMENT ARRIVED AND FINISHED PUTTING OUT THE FIRE. THE FIRE CHIEF AND VISUAL EVIDENCE CLEARLY INDICATED THE FIRE STARTED IN THE AREA OF THE INSTRUMENT CLUSTER. THE FIRE DESTROYED THE PANEL AND CENTER CONSOLE, BROKE OUT THE WINDSHIELD AND SET OFF THE DRIVERS SIDE AIRBAG, AND MELTED THE INTERIOR TRIM AND HEADLINER AS FAR BACK AS THE REAR SEAT. THE VEHICLE IS LIKELY A TOTAL LOSS. THIS APPEARS TO BE THE ISSUE COVERED BY DAIMLER CHRYSLER RECALL C43 BUT NO NOTICE OF THE RECALL HAS EVER BEEN RECEIVED. THE VEHICLE WAS BOUGHT USED FROM A DODGE DEALER IN SUMMER 2005 AND HAS BEEN IN THE DEALER FOR SERVICE AT LEAST ONCE. *JB

Electrical System › Wiring › Interior/Under DashFire
Filed Sep 21, 200624,400 milesWV

FIRE UNDER DASH, DRIVER SIDE. *JB

Steering › Hydraulic Power Assist › Pump
Filed Sep 20, 2006FL

I HAVE A DODGE DURANGO 2004. WHEN IT RAINS OR I DRIVE OVER A WET PAVEMENT THE POWER STEERING BELT GETS WET AND THE STEERING WHEEL IS HARD TO TURN, CAUSING THE DRIVERTO LOOSE CONTROL. THE DEALER CHEKED IT AND TOLD ME NOT TO DRIVE ON RAINY DAYS (BASICALLY). *JB

Electrical SystemFire
Filed Sep 11, 200630,000 milesDE

2004 DODGE DURANGO, THE INTERIOR LIGHTS STAYED ON. I WAS INSTRUCTED BY THE DEALER TO PULL THE FUSE FOR THE LIGHTS (NOT MARKED). PULLED FUSE OUT AND SPARKS AND SMOKE CAME FROM UNDER THE DASH (BEHIND THE GAUGES). A FIRE BROKE OUT AND DESTROYED THE VEHICLE. *JB

Electrical SystemFire
Filed Sep 11, 200630,000 milesDE

2004 DODGE DURANGO, THE INTERIOR LIGHTS STAYED ON. I PURCHASED THE VEHICLE TWO WEEKS PRIOR. I WAS INSTRUCTED BY A DEALER TO PULL THE FUSE FOR THE LIGHTS (NOT MARKED). PULLED FUSE OUT AND SPARKS AND SMOKE CAME FROM UNDER THE DASH (BEHIND THE GAUGES). A FIRE BROKE OUT AND DESTROYED THE VEHICLE. WHEN I CHECKED, THOUGHT THE YES WAS MARKED ON THE FIRST PAGE - RESUBMITTING. *JB

Seat Belts › Rear/Other › Buckle Assembly
Filed Sep 8, 200618,000 milesPA

DT*: THE CONTACT STATED THE SEAT BELTS IN REAR HAD A PLASTIC PIECE IN THE BELT BUCKLE THAT FRACTURED. THE DEALER DETERMINED THE BROKEN PIECE WAS COSMETIC AND WAS NOT A SAFETY DEFECT BUT THE CONTACT DISAGREED. UPDATED 11/9/2006 - *NM

Electrical System › Instrument Cluster/PanelFire
Filed Aug 24, 200625,000 milesIN

DT*: THE CONTACT STATED ON TWO SEPARATE OCCASIONS, WHEN THE KEY WAS INSERTED INTO THE IGNITION AND THE KEY WAS TURNED, SMOKE CAME FROM THE INSTRUMENT PANEL. ON BOTH OCCASIONS THE ENGINE WAS NOT STARTED. ON THE SECOND INSTANCE, THE IGNITION SWITCH WAS TURNED OFF AND THE KEY REMOVED. WHEN THE CONTACT RETURNED TO THE VEHICLE, THE FRONT WAS FULL OF BLACK SMOKE, AND FIRE WAS SEEN BEHIND THE STEERING WHEEL. THE FIRE DEPARTMENT WAS CONTACTED. THE SERVICE DEALER AND THE MANUFACTURER WERE NOTIFIED.

Electrical System › 12v/24v/48v Battery › Cables
Filed Aug 18, 200664,500 milesCO

DT*: THE CONTACT STATED WHILE DRIVING 75 MPH ON THE HIGHWAY, THE ENGINE STALLED WITHOUT WARNING FOLLOWED BY A LOSS OF ALL VEHICLE POWER. UPON FURTHER INSPECTION, THE CONTACT MOVED THE BATTERY CABLES OF THE BATTERY, AND THE ENGINE RESTARTED. THE MANUFACTURER WAS ALERTED.

Service Brakes, Hydraulic
Filed Jul 29, 2006CT

LEASED DODGE DURANGO IN DEC 2004. VEHICLE HAS BEEN IN FOR SERVICE ON 7 DIFFERENT OCCASIONS: FAULTY ABS SENSOR: FOUND ERRATIC SIGNAL OUTPUT FROM RIGHT FRONT SPEED SENSOR. REMOVED AND REPLACED RIGHT FRONT WHEEL SPEED SENSOR. 4 TIMES ON THE BRAKES:1ST ATTEMPT COMPLAINT LOUD SQUEALING, SERVICE CENTER DID NOT FIND ANYTHING WRONG, 2ND ATTEMPT COMPLAINT LOUD SQUEALING STILL, BRAKE ROTORS WERE GLAZED THEY REMOVED AND REINSTALLED FRONT AND REAR BRAKE ROTORS AND RESURFACED TO REMOVE GLAZE, 3RD ATTEMPT: LOUD SQUEALING STILL, REMOVED AND REPLACED PADS AND ROTORS. NEXT ISSUE WAS REPLACEMENT OF TRANSMISSION VALVE BODY: VEHICLE STOPPED WORKING WHILE IN ROUTE. NEXT ISSUE WAS THE BRAKES AGAIN WHICH WERE SQUEALING, THEY REPLACED THE FRONT AND BACK BRAKE PADS AND CLEANED THE CALIPER SLIDERS. NEXT ISSUE WAS RIGHT REAR AXLE SEAL WAS LEAKING FLUID,THEY REPLACED THE SEAL. DAYS WITHOUT THE VEHICLE DUE TO STATED ISSUES WAS A TOTAL OF 41 DAYS. *JB

Electrical System
Filed Jul 26, 2006FL

DT*: THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, AND CHANGING FROM A BRAKING SITUATION TO ACCELERATION, THE VEHICLE BUCKED. FOR A FEW SECONDS, THE RADIO SHUT OFF, AND THE BRAKE WARNING LIGHT AND OIL WARNING LIGHT ILLUMINATED. DURING THAT TIME, THE CRUISE CONTROL ALSO DISENGAGED. THE VEHICLE WAS NOT TAKEN IN FOR SERVICE.

Electrical System › WiringFire
Filed Jul 24, 200654,000 milesMI

DT*: THE CONTACT STATED THE VEHICLE CAUGHT ON FIRE IN THE DRIVEWAY WITHOUT WARNING. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A REPORT WAS FILED. THE DEALER DETERMINED THE CAUSE OF THE FIRE WAS THE WIRING HARNESS.

Power Train › Automatic Transmission › Control Module (tcm/Pcm/Tecm)
Filed Jul 7, 200620,210 milesNY

2004 DODGE DURANGO WITH HEMI (5.7 L) HAS STALLED ON FIVE OCCASIONS. ALL INSTANCES HAVE OCCURRED AT LOW SPEEDS BEFORE COMING TO A STOP AT AN INTERSECTION OR EXITING A PARKING LOT. THE PCM MODULE WAS FLASHED UPDATED PER TSB 18-013-05A AND THE PROBLEM HAS OCCUR 3 ADDITIONAL TIMES. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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