THE VEHICLE HIT A CONCRETE WALL, AND THE DRIVER'S AIR BAG FAILED TO DEPLOY. *JB
1997 Dodge Caravan complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →
VEHICLE IS EXPERIENCING THE SAME DEFECT WITH FUEL LEAKAGE AS STATED IN RECALL 00 V 268 000; BUT THIS VEHICLE NOT INCLUDED IN RECALL DUE TO VIN. *AK
THE VEHICLES CLOCK SPRING FAILED PRIOR TO RECALL NOTICE 02V-293000. THE CONSUMER REQUESTED REIMBURSEMENT BUT ONLY RECEIVED PARTIAL REIMBURSEMENT. *MR *SCC *NLM
RIGHT ARM ON LIFTGATE SNAPPED IN TWO. MR. WHEN THE CONSUMER OPENED THE LIFTGATE THE RIGHT ARM WHICH HELD THE LIFTGATE UP SNAPPED IN TWO AND FELL ON THE CONSUMER'S ARM, ALSO THE SUNVISOR BROKE. *JB
WHILE DRIVING AT 60 MPH, THE STEERING WHEEL STARTED TO SHAKE. *JB
WHILE DRIVING THE VEHICLES WINDSHIELD WIPERS CAME ON BY THEMSELVES. *NLM
CONSUMER STATES THAT WHILE DRIVING TRANSMISSION FAILED CAUSING LOST OF ACCELERATION. PLEASE PROVIDE ANY ADDITIONAL INFORMATION.
THE WINDSHIELD WIPERS WORKED INTERMITTENTLY. *JB
THE VEHICLE CLOCK SPRING FAILED PRIOR TO RECALL NOTICE #B24. THE CONSUMER REQUESTED REIMBURSEMENT. *AK *NLM
THE VEHICLES RACK AND PINION ASSEMBLY FAILED. THE DEALER WAS NOTIFIED. *NLM
THE VEHICLES AIRBAG LIGHT ILLUMINATED CONTINUOUSLY AND THE HORN WAS INOPERATIVE. THE DEALER WAS NOTIFIED. *NLM
PRIOR TO THE RECALL NOTIFICATION, THE CONSUMER HAD PAID FOR THE REPAIRS REGARDING THE CLOCK SPRING, THE CONSUMER REQUESTED REIMBURSEMENT. IN ADDITION, THE DEALER REPLACED ENGINE OIL FILTER. *AK. ALSO THE GAS FILLER DOOR HAD TO BE REPLACED. *JB *TS
THE DEALER REFUSED TO CORRECT RECALL 02 V 293 000 REGARDING THE CLOCK SPRING. THE DEALER STATED THE AIR BAG LIGHT HAD TO BE ON CONSTANTLY, TO CORRECT THE RECALL. *JB
THE DEALER IS REFUSED TO CORRECT THE RECALL REGARDING THE CLOCK SPRING , RECALL #02 V 293 000 UNTIL THE AIRBAG LIGHT REMAINED ON CONSTANTLY. *JB
THE VEHICLE WAS INVOLVED IN A COLLISION WHERE THE CONSUMERS VEHICLE REAR ENDED A PICK UP TRUCK. NEITHER DRIVER NOR PASSENGER SIDE AIR BAGS DEPLOYED. NO SERIOUS INJURIES WERE SUSTAINED. *NLM
THE HYDRAULIC FLUID IN THE MASTER CYLINDER RESERVOIR DECREASES AND THE INSTRUMENT PANEL BRAKE WARNING LAMP ILLUMINATES. REFERENCE NHTSA CAMPAIGN ID NUMBER: 96V215000. SERVICE ADVISOR INDICATED THAT THERE WAS NO RECALL ON THIS PROBLEM, I SHOWED COPY OF THE NHTSA CAMPAIGN ID NUMBER PRINT OUT AND HE SAID "WE DON'T USE THAT INFORMATION; WE ONLY USE THE FACTORY DATA BASE AND THERE'S NO RECALL". I HAVE BEEN EXPERIENCING THE EXACT PROBLEM SPECIFIED IN THE NHTSA RECALL - SEARCH RESULTS! PLEASE HELP. THANK YOU. *NLM
THE TAILGATE AND THE RIGHT ARM THAT HOLD IT UP SNAPPED, AS A RESULT THE ARM FELL ONTO THE CONSUMERS LEFT ARM. THE ARM ON THE SUNVISOR SNAPPED. *NLM
THE VEHICLE FAILED TO MOVE FOWARD, UPON INSPECTION OF THE VEHICLE, CONSUMER WAS INFORMED THE TRANSMISSION NEEDED TO BE REPLACED. *JB
THE VEHICLE FAILED TO MOVE FOWARD, UPON INSPECTION OF THE VEHICLE, CONSUMER WAS INFORMED THE TRANSMISSION NEEDED TO BE REPLACED. *JB
NAR 04/01/2003. THE CONSUMER HAD THE AIR BAG PROBLEM FIXED ON THE VEHICLE ON THE VEHICLE PRIOR TO THE RECALL BECAUSE THE VEHICLE WAS ALREADY EXHIBITING PROBLEMS. *JB
CLOCKSPRING FAILED, CAUSING HORN/AIR BAG AND CRUISE CONTROL TO MALFUNCTION. *AK
THE PAINT ON MY 97 DODGE CARAVAN IS PEELING OFF ON THE TOP OF THE VAN. HAVE YOU HAD OTHER COMPLAINTS? *JB
THE ANTI-LOCK BRAKE SYSTEM LIGHT ILLUMINATED ON THE DASHBOARD.*JB
THE DRIVER SIDE SEAT BELT DID NOT RELEASE. *NLM
DRIVESHAFT BROKE IN HALF. *JB
WHEN THE VEHICLE HIT A MINOR BUMP IN THE ROAD, THE VEHICLE LOST POWER STEERING.*JB
THE SERPENTINE BELT POPPED OFF, WHICH RESULTED IN LOSS OF POWER STEERING AND FUNCTION OF THE ALTERNATOR, WHICH CAUSED THE VEHICLE TO STALL.*JB
THE PASSENGER SIDE INTEGRATED CHILD SEAT BELT LOCKED IN POSITION WITH THE INFANT BUCKLED IN AND THE SEAT BELT AROUND THE CHILDS NECK. *JB *TS
ON THE DATE GIVEN, MY 19 YEAR OLD DAUGHTER WAS DRIVING ON A SECONDARY ROAD IN THE TOWN OF PERU, NY, WHEN THE RIGHT FRONT (FACTORY OPTION) CAST ALUMINUM WHEEL SPLIT IN TWO CIRCUMFRENTIALLY, PULLING HER VIOLENTLY INTO A SNOWBANK. THERE WAS NO PRIOR INDICATION OF THE FAILURE, AND THE VEHICLE HAD NEVER BEEN ABUSED OR INVOLVED IN ANY ACCIDENT OR INCIDENT. THE VEHICLE IS A 1997 DODGE GRAND CARAVAN LS, AND THE WHEEL IN QUESTION IS THE FACTORY OPTIONAL ALUMINUM CAST ITEM. WE FILED A COMPLAINT WITH THE DEALER AND THE MANUFACTURER, AND WERE TOLD THAT THERE WAS NOTHING THAT CAN BE DONE AND THAT THE FAILURE WAS OUR FAULT. THERE WAS NO PREVIOUS DAMAGE TO THE WHEEL, IT HAD NEVER BEEN ABUSED, THERE WAS NO AIR LEAKAGE OVER TIME TO INDICATE A CRACK OR FAULT, THE TEMPERATURE AT THE TIME WAS APPROXIMATELY 10 DEGREES F., AND THERE WAS NO OBSTACLE IN THE ROAD WHICH COULD HAVE CONTRIBUTED TO THE INCIDENT. THE WHEEL SIMPLY BROK INTO TWO PIECES. WE FEEL THAT YOUR ORGANIZATION SHOULD BE MADE AWARE OF THIS POSSIBLE DEFECT SINCE SUDDEN AND UNEXPECTED FAILURE OF SUCH A VITAL PIECE OF VEHICLE EQUIPMENT COULD OBVIOUSLY PROVE FATAL. IF THIS HAD OCCURRED ON AN INTERSTATE AT HIGHWAY SPEEDS, OR IF THE LEFT FRONT WHEEL HAD FAILED, PULLING THE VEHICLE INTO ONCOMING TRAFFIC, THE POSSIBLE RESULTS ARE OBVIOUS. PLEASE FEEL FREE TO CONTACT MYSELF OR MY WIFE AT ANY TIME CONCERNING THIS MATTER, AND WE ARE CURIOUS TO KNOW IF YOU HAVE RECEIVED ANY OTHER COMPLAINTS OF THIS NATURE. THANK YOU FOR YOUR TIME AND ASSISTANCE.
WHEN CONSUMER RETURNED TO THE VEHICLE, IT WAS DISCOVERED THE GEAR HAD MOVED INTO REVERSE.*JB
THE SERPENTINE BELT WAS REPLACED SEVERAL TIMES.*JB
VEHICLE IS EXPERIENCING THE SAME EXACT PROBLEM AS THE RECALL NUMBER 00V268000 VEHICLE WAS NOT INCLUDED. PLEASE PROVIDE CORRECT VEHICLE IDENTIFICATION NUMBER. PH
CLOCK SPRING FAILED. PH
WHILE DRIVING OR STOPPING VEHICLE , THE SERVICE LIGHTS WILL SUDDENLY COME ON. THIS IS A RESULT OF THE SERPENTINE BELT COMING OFF. THIS HAS HAPPENED TWICE. THE DEALERSHIP HAS REPLACED THE BELT. PH
WHILE DRIVING VEHICLE STARTED OVERHEATING. THE DRIVER HAD VEHICLE TOWED, WHO INDICATED THAT THIS WAS CAUSED BY THE WAY THE HEAD GASKET WAS DESIGNED. THE HEAD GASKET WAS REPLACED, BUT THE PROBLEM RECURRED TWICE. TS
TRANSMISSION FAIL TO MOVE VEHICLE, ACCOMPANIED BY WHIRRING SOUND.*PH *JB **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**770862
FUEL TANK, BEEN A PROBLEM SINCE WE BOUGHT IT, EVERY TIME WE GO TO BRING THE VECHICLE IN FOR THEM, THEN COULD NOT FIND AN ANSWER AFTER ABOUT THE 4TH TIME WE BROUGHT IT IN, WE SAID THIS IS TO MUCH AND WE BROUGHT IT IN MORE THEN 3 TIMES FOR THE SAME PROBLEM, AND WE SHOULD GET REPAIRED FREE, I BELIVE BY LEMON LAW?, WELL NUTTHING YET 3 YEARS AND RUNNING, WITH SEVERAL SEVERAL PROBLEMS, SHOULD ALL BE A RECALL CAUSE THAT TOMANY PROBLEMS, SUCH AS ON ALLDATA.COM AND READ ABOUT THE 97 DODGE CARAVAN 3.3L, MY LORD EVER PROBLEM ON THAT SHEET I HAVE, REALY GETTING ON MY NERVES...
CONSUMER STATED THE WINDSHIELD WIPERS COME ON AND GO OFF ON THEIR OWN. *JB
CONSUMER STATED DEALER REFUSED TO PERFORM RECALL REMEDY 02V293000 BECAUSE AIR BAG WARNING LIGHT WAS NOT ILLUMINATED AT THE TIME CONSUMER BROUGHT VEHICLE TO DEALERSHIP.*JB
CONSUMER STATES WHILE DRIVING 50MPH HIT A DEER WITH FRONT END AND NEITHER AIR BAG DEPLOYED, CAUSING INJURIES. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. TS
CONSUMER STATED THAT THE HATCHBACK SPRINGS ON THE PASSENGER SIDE SNAP CAUSING IT TO BE HARD FOR CONSUMER TO OPEN AND CLOSE. DEALER NOTIFIED. TS
CONSUMER STATES THAT VEHICLE AIRBAG LIGHT IS ON WHEN DRIVING THE VEHICLE. TS
CONSUMER STATES THE MIDDLE VEHICLE SEAT MOVES LEFT TO RIGHT AND BACKWARDS DUE TO THE TRACKS UNDER THE SEAT. PH
WHILE DRIVING THE RECLINE LATCH BROKE. THE DRIVER SEAT FULLY RECLINED BACK CAUSING A DISTRACTION TO THE CONSUMER. DEALER WAS NOTIFIED. TS
AFTER THE DEALERSHIP METRO CHRYSLER; 718-479-6452; JAMAICA QUEENS NY; DID THE RECALL FOR THE CLOCK SPRING; 02 V 293 000, VEHICLE WAS IN A FRONTAL COLLISION AND NONE OF THE AIR BAGS DEPLOYED UPON IMPACT. TS
THE DRIVER'S SIDE SLIDING DOOR WILL NOT OPEN. THIS POSES A SAFETY HAZARD IF CONSUMER NEEDED TO REMOVE CHILDREN FROM VEHICLE IN AN EMERGENCY. TS
CONSUMER STATE WHILE VEHICLE IS IN PARK IT AUTOMATICALLY JUMPS INTO REVERSE GEAR. TS
EA01 007/ CLOCKSPRING AIRBAG LIGHT REMAIN ILLUMINATED WHILE TRAVELING AND THE HORN IS NOT OPERABLE. DEALER IS AWARE OF THE PROBLEM. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
I RECENTLY LEARNED ABOUT YOUR WEB SITE SERVICE AND DECIDED TO USE IT. BECAUSE I HAVE EXPERIENCED TOO MANY PROBLEMS (VARIOUS IN ADDITION TO THIS LIST) OVER THE PAST YEARS WITH THIS VEHICLE. DT
CONSUMER WANTS TO BE REIMBURSED FOR CLOCK SPRING WORK DONE ON VEHICLE ON MARCH 21, 2002.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1997 Dodge Caravan → · Every Caravan year → · How the figures are calculated →