Page 8 of 16 · complaints 351–400 of 773

2011 Chrysler Town And Country complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Exterior Lighting
Filed Feb 16, 2016PA

AUTO HEADLIGHT SWITCH (ON)- AUTO SWITCHING FROM LOW BEAM TO HIGHBEAM, HEADLIGHTS TURN OFF 45219 MILEAGE

Electrical System
Filed Feb 15, 2016126,000 milesFL

I WAS TOLD THAT I HAD A FAILED TIPM ON MY 2011 CHRYSLER TOWN AND COUNTRY AND CHRYSLER WILL NOT COVER THE EXPENSES I HAVE OCCURRED DUE TO THIS

Unknown or Other
Filed Feb 11, 2016104,000 milesIA

MY BLIND SPOT MONITORING SYSTEM IS MALFUNCTIONING. MY VEHICLE HAS 104,000 MILES. THE BLIND SPOT SYSTEM SENSORS WERE PREVIOUSLY REPLACED AFTER A SIMILAR MALFUNCTION AT 74,000 MILES 1.5 YEARS AGO (8/15/14). THE VEHICLE IS WELL MAINTAINED AND TAKEN CARE OF AND MOST MILES ARE HIGHWAY MILES TO AND FROM WORK. BOTH BLIND SPOT INDICATORS REMAIN LIT IN THE SIDE MIRRORS ONCE THE VEHICLE IS TURNED ON -- BOTH WHILE STATIONARY AND WHILE DRIVING. THIS IS EXTREMELY DISTRACTING AND A SAFTEY RISK WHEN DRIVING. ALSO THE VEHICLE INFORMATION CENTER CONTINUED TO CHIME ABOUT EVERY 10 MINUTES AND THE MESSAGE SCREEN SWITCHES TO A WARNING WITH THE INDICATION TO "SERVICE BLIND SPOT SYSTEM." WHILE DRIVING. A SIMPLE ONLINE SEARCH OF "SERVICE BLIND SPOT SYSTEM" BRINGS UP MULTIPLE COMPLAINTS OF THE EXACT SAME THING HAVING HAPPENED TO OWNERS OF MULTIPLE YEARS OF THIS MAKE AND MODEL OF THIS VEHICLE. ALL OF THESE COMPLAINTS, ON AVERAGE, HAD ROUGHLY THE SAME AMOUNT OF MILES (30,000 - 50,000 -- I AM NOW AT 30,000 MILES FROM WHEN THE SYSTEM WAS LAST REPLACED. THE FIRST REPLACEMENT OCCURRED AT 74,835 MILES). CHRYSLER CHARGES $1,200 PER SENSOR FOR REPLACEMENT. THIS APPEARS TO BE A RECURRING PROBLEM/DEFECT AND THERE SHOULD BE A RECALL FOR THIS ISSUE. BOTH SENSORS SHOULD BE REPLACED BY CHRYSLER AT NO COST TO THE OWNER. THE SYSTEM FAILURE CAUSES A SAFETY RISK DUE TO THE INCESSANT DISTRACTION CAUSED BY THE SYSTEM FAILURE WARNINGS FLASHING ON THE DASH, THE CHIMING, AND THE TRIANGLE LIGHTS IN THE SIDE MIRRORS, ALL WHIC

Electrical System
Filed Feb 11, 201685,000 milesTX

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, IT FAILED TO START. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TOTAL INTEGRATED POWER MODULE (TIM) NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Service Brakes
Filed Feb 10, 201658,000 milesME

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN COUNTRY. WHILE DRIVING 50 MPH, THE STEERING WHEEL SHOOK AND MADE A HUMMING NOISE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. IN ADDITION, THE BLIND SPOT SENSOR MALFUNCTIONED AND CREATED A CONSTANT BEEPING NOISE. FURTHERMORE, THE WINDOWS OPENED AND CLOSED BY THEMSELVES. THE VEHICLE STARTED AND LOCKED FROM THE INSIDE ON ITS OWN MANY TIMES. LASTLY, THE BRAKE PADS MELTED AND WERE REPLACED MORE THAN ONCE. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 58,000.

Electrical System
Filed Feb 10, 201682,862 milesOH

WHILE DRIVING MY VEHICLE ON THE HIGHWAY AT AN ESTIMATED SPEED OF 60 MPH, FOR NO REASON AT ALL, VARIOUS WARNING/INDICATOR LIGHTS STARTED TO FLASH (NOT ALL IN UNISON) AND THE ODOMETER SPEED INDICATOR (DIGITAL NUMBERS) WENT UP & DOWN AS THE CAR SEEMED TO BE STALLING/MISSING. FOR A SECOND IT SEEMED TO RIGHT ITSELF THEN THE ENGINE COMPLETELY SHUT DOWN LOSING ALL POWER - ELECTRICAL (ALL), POWER STEERING, POWER BRAKES, ETC. AND WE WERE FORCED TO COAST TO A STOP IN THE BREAKDOWN LANE. AFTER WAITING A FEW MINUTES I WAS ABLE TO START THE CAR AND IT SEEMED THAT EVERY THING WAS NORMAL FOR THE LAST 10 MILES OR SO OF MY DRIVE.THIS IS THE SECOND TIME IT HAS HAPPENED IN THE PAST 2-3 YEARS WHICH IS A LONG PERIOD BUT ALARMING BECAUSE BOTH TIMES WERE WHILE DRIVING ON THE HIGHWAY. WHEN IT DOES HAPPEN YOU CAN'T SAFELY CONTROL THE CAR ONCE IT SHUTS DOWN - LIMITED CONTROL AT BEST. AFTER THE FIRST TIME, I TOOK IT TO THE CHRYSLER DEALER IN KENT OH (KLABEN) WHO SERVICES MY VEHICLE BECAUSE OF THE WARRANTY AND I TRUST THEM. THEY HAD A SERVICE TECHNICIAN AND A MANAGER BOTH DRIVE THE VAN OVER THE COURSE OF A FEW DAYS (INCLUDING HIGHWAY TRAVEL) AND COULDN'T DUPLICATE THE FAILURE. DIAGNOSIS WAS A POSSIBLE COMPUTER GLITCH AND SINCE THAT DIAGNOSIS IT HASN'T HAPPENED AGAIN UNTIL TONIGHT 2/10/16. IT MAY BE THE COMPUTER BUT I WILL DRIVE IT TOMORROW AND SEE IF IT RUNS OK. IF IT DOES I PROBABLY WON'T TAKE IT BACK IN (UNLESS SOMEONE KNOWS SOMETHING) BUT I WANTED TO SHARE THE ISSUE IN THE EVENT ANYONE ELSE HAS EXPER

Fuel/Propulsion System
Filed Feb 4, 201690,000 milesIL

ENGINE TURNS OVER BUT FAILS TO START. DIAGNOSED AS TIPM FAILURE.

Electrical System
Filed Feb 4, 2016MI

2011 T&C, 50300 MILES, HAVING SEVERAL ONGOING PROBLEMS WITH HARD STARTS, HARD SHIFTING, POWER DOORS NOT STAYING OPEN, CLOSES AUTOMATICALLY, EXTREMELY POOR GAS MILEAGE.HAVE HAD INTO DEALER SEVERAL TIMES FOR THESE ISSUES WHILE UNDER WARRANTY AND NOW AGAIN HAVING PROBLEMS AND OF COURSE VEHICLE OUT OF WARRANTY. VEHICLE HAS STARTED BY ITS SELF AND HAVE FOUND POWER DOORS OPEN WHEN I RETURNED TO MY VEHICLE. MY CURRENT MAIN PROBLEM IS THE ONGOING ISSUE OF HARD STARTS AND NOW PROBLEM HAS ESCALATED TO CRANK AND CRANK NO FIRE, HAVE TO ATTEMPT SEVERAL TIMES (20-30), VEHICLE THEN WILL EVENTUALLY FIRE RPM RACE TO 3-4000RPMS THEN STALL, AGAIN SEVERAL TIMES OF SHUTTING OFF AND ATTEMPTING TO START, EVENTUALLY IT STARTS SOMETIMES TAKING 30 MINUTES TO GET IT RUNNING. ALSO JUST TODAY WHILE DRIVING VEHICLE ATTEMPTED TO STALL RPMS DECREASE, THANKFULLY IT DID NOT STALL AS I WAS DRIVING WITH MY CHILDREN IN THE VEHICLE IN RUSH HOUR TRAFFIC. DEFINITELY VERY CONCERNED AS THIS IS A SERIOUS SAFETY ISSUE AND AN INCONVENIENCE. WHAT HAPPENS WHEN YOU ARE DRIVING ON THE FREEWAY GOING 70MPH AND THE VEHICLE STALLS, CHRYSLER DEFINITELY NEEDS TO DO SOMETHING DUE TO SEVERITY OF A SAFETY ISSUE

Electrical System
Filed Feb 1, 2016PA

I OWN A 2011 CHRYSLER TOWN AND COUNTRY WITH 97, 000 MILES, MOSTLY HIGHWAY. I TAKE GOOD CARE OF MY VAN BUT LATELY HAVE HAD SEVERAL ISSUES. THE VEHICLE WILL RANDOMLY NOT START. I CAN PLACE THE CAR IN NEUTRAL SOMETIMES AND IT WILL START OTHER TIMES IT WILL NOT. I HAVE HAD IT TOWED 2X TO THE DEALERSHIP WHERE THEY STATE THERE ARE NO CODES AND IT STARTS. IT HAS COST ME OVER 1000.00 IN TOW, SERVICE AND GARAGE FEES. THE VEHICLE IS IN THE STOP POSITION WHEN IT WILL NOT START.

Electrical System
Filed Jan 27, 201650,000 milesMI

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE FAILURE OCCURRED MAINLY DURING WARM WEATHER CONDITIONS. THE CONTACT HAD TO SHIFT THE VEHICLE IN NEUTRAL IN ORDER FOR IT TO START. IN ADDITION, THE CONTACT STATED THE SYSTEM THAT CONTROLLED THE BLIND SPOT INDICATOR SYSTEM, CRASS SPOT AND REAR PARK ASSIST FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTER GRADED POWER MODULE (TIPM) NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Electrical System
Filed Jan 26, 201670,000 milesAZ

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIPM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Electrical SystemFire
Filed Jan 25, 2016180,000 milesGA

CAR STARTED HAVING TROUBLE STARTING. TOOK IT TO THE DEALERSHIP WHERE THEY SAID IT WAS THE FUEL FILTER. COME TO FIND OUT IT IS A FAULTY TIPM. WAS ABLE TO GET IT TO CRANK AFTER NUMEROUS TRIES. LAST TIME IT CAUSED A FIRE UNDER THE HOOD AND NOW NOTHING. BEFORE THE WINDOWS WOULD JUST ROLL DOWN ON THEIR ON, LIGHTS FLASH, HORN BLOWS, DOOR OPENS.

Electrical System
Filed Jan 12, 201626,887 milesCA

USED POWER WINDOW ON DRIVER'S SIDE TO RAISE WINDOW. THE WINDOW BROKE A/C THE MOTOR MALFUNCTIONED.

Electrical System
Filed Jan 9, 201699,130 milesNC

TIPM NEEDS REPLACED. VEHICLE CUT OFF WHILE DRIVING DOWN THE ROAD ON 8 JANUARY 2016. ALL WEEK THE VEHICLE HAS NOT WANTED TO START AND IT TAKES ABOUT 3-5 TURNS EACH TIME TO TURN THE VEHICLE ON. WHILE DRIVING, WITH MY INFANT SON IN THE BACK SEAT, THE VEHICLE STOPPED RUNNING AND I HAD TO PULL OVER.

Unknown or Other
Filed Dec 29, 201541,000 milesMI

BLIND SPOT INDICATORS BEGAN TO MALFUNCTION WITH INDICATORS IN MIRRORS REMAINING ON, AND DRIVER INFORMATION SYSTEM STATING THE BLIND SPOT INDICATOR SYSTEM FAILED. ALSO LOST REAR BACK-UP CAMERA SHORTLY THEREAFTER. VEHICLE JUST HAS 41000 MILES ON IT. IT IS A DISTRACTION AS THE UNIT CONSTANTLY CHIMES OF THE BLIND SPOT MONITORING BEING UNAVAILABLE

Electrical System
Filed Dec 19, 201570,467 milesMD

TIPM - MY CHECK ENGINE LIGHT GOES ON/OF. INTERMITTENTLY. ON FOR 4 DAYS OFF FOR 3 WEEKS. WHEN ON, MY VEHICLE HESITATES ON HIGHWAY/BACK ROADS AT SPEEDS 35-55 MPH. LIGHT GOES OFF ON ITS OWN AND STAYS OFF. OTHER RELATED ISSUES - DRIVER SIDE SEAT HEATER HAS NOT WORKED IN 2 YRS, DESPITE CHANGING THE FUSE. DRIVER SIDE OUTSIDE DOOR LOCK BUTTON DOES NOT WORK INTERMITTENTLY, UNLESS I OPEN AND CLOSE THE DOOR THEN TRY AGAIN. REMOTE START DOES NOT WORK ON OCCASION, DESPITE CHANGING BATTERIES IN THE KEY FOB. I HAD TO REPLACE THE CAR BATTERY AT 65,000 MILES. I AM MOST CONCERNED ABOUT THE HESITATION AT NORMAL DRIVING SPEEDS. I AM CERTAIN THAT THIS IS RELATED TO THE A FAULTY TIPM WHICH WILL EVENTUALLY DAMAGE OTHER PARTS AND COMPONENT. CHRYSLER NEEDS TO RECALL THIS PART ON ALL MAKES AND MODELS EFFECTED, NOT JUST THE TWO SUV'S LISTED IN THE INVESTIGATION HICH THEY SELL LEAST OF. THIS IS A FAULTY PART FROM THE MANUFACTURER AND THEY SHOULD RESPOND WITH CONCERN FOR THEIR CUSTOMERS' SAFETY.

Electrical System
Filed Dec 14, 201548,000 milesNY

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. IN ADDITION, THE VEHICLE WOULD STALL HOWEVER, THE ELECTRICAL FUNCTIONS WOULD REMAIN ON AND THE VEHICLE WAS ABLE TO BE OPERABLE WHEN THE KEY WAS REMOVED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.

Power Train
Filed Dec 9, 201550,621 milesPA

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE VEHICLE WAS BROUGHT FOR TRANSMISSION REPAIRS AT THE DEALER IN AUGUST OF THIS YEAR. WHEN THE VEHICLE WAS ENGAGED IN REVERSE, THE TRANSMISSION SHUDDERED. THE VEHICLE WAS DRIVEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED AS A NORMAL OCCURRENCE UNLESS THE VEHICLE WAS DRIVEN ABOVE 4 MPH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,621.

Electronic Stability Control (esc)
Filed Dec 2, 201571,000 milesIA

RANDOMLY CLOSES THE POWERED DOORS AND DOESN'T STOP WHEN OBSTRUCTED, SEVERAL TRIPS TO THE DEALER AND NO ISSUES FOUND. ALWAYS WHEN IN PARK AND WITH ALL 3 METHODS OF OPENING THE DOOR, FOD, MANUALLY AND INTERIOR BUTTON. WARNING LIGHTS KEEP COMING OFF AND ON (CHECK ENGINE AND TIRE PRESSURE LOW) BUT SERVICE SHOP SAYS NO ISSUE. AUTOSTART DOESN'T WORK MUCH OF THE TIME BUT SERVICE CENTER SAYS WHEN CHECK ENGINE LIGHT IS ON IT WON'T. I AUTOSTARTED MY CAR BUT IT WOULDN'T LET ME PRESS THE BRAKES, PUSH THE START BUTTON, PUT IT IN DRIVE TO OPERATE THE VEHICLE THEN IT DIED. I WAS ABLE TO START AGAIN BUT IT IMMEDIATELY DIED AGAIN SEVERAL TIMES. I WAS TEHN LOCKED IN AND THE LIGHTS AND HORN KEPT FLASHING, THE LOCKS WOULD NOT UNLOCK. IT VERY FREQUENTLY DOES NOT DETECT THE KEY AND WILL RANDOMLY BEEP THAT THE KEY IS NOT DETECTED WHILE DRIVING AND WILL NOT START AT ALL WITH THE KEY IN HAND.

Electrical System
Filed Dec 1, 201579,817 milesVA

JULY - DROVE THE VAN DOWN TO MYRTLE BEACH AND THE CHECK ENGINE LIGHT CAME ON AND WE LOST ALL POWER TO VEHICLE. HAD IT TOWED TO A REPAIR SHOP AND THEY SAID WE NEEDED A NEW ALTERNATOR AND BATTERY. GOT IT FIXED TO THE TUNE OF ALMOST $1,000. RECENTLY (LATE OCT-CURRENT) MY WIFE WENT OUT TO START IT LAST WEEK AND IT WOULDN'T START. JUST CRANKED AND CRANKED, THEN AFTER SEVERAL TRIES, IT STARTED UP LIKE NOTHING WAS WRONG. TOOK IT TO OUR MECHANIC AND THEY SAID IT WAS SOMETHING ELECTRONIC TOLD US THEY COULDN'T REPLICATE THE PROBLEM, WHICH I BASICALLY TOLD THEM THAT THEY WERE CRAZY BECAUSE IT HAS DONE IT EVERY MORNING FOR THE LAST WEEK. FINALLY NARROWED IT DOWN TO THE TIPM, WHICH BY THE WAY IS ON BACK ORDER FOR GOD KNOWS HOW LONG, AND NOT ONLY DO WE HAVE TO PAY FOR IT, . SO... NOW WHAT? I HAVE NO VEHICLE AND HAVE NO IDEA HOW LONG IT WILL BE. CHRYSLER IS DOING NOTHING TO HELP EVEN THOUGH THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS ISSUE- THE HAVE RECALLED THE DURANGOS AND CHEROKEES FOR THE SAME PROBLEM BUT FAILED TO DO ANYTHING WITH THE GRAND CARAVANS AND TOWN AND COUNTRY... WE BOUGHT A $25,000 VEHICLE SO WE DIDN'T HAVE ISSUES LIKE THIS... I'VE ALWAYS BEEN A CHRYSLER PERSON MYSELF BUT AM HAVING SECOND THOUGHTS ABOUT OUR NEXT VEHICLE.

Electrical System
Filed Nov 25, 201570,000 milesIN

TIPM SYSTEM FAULTY! FUEL RELAY SWITCH IS BAD AND SHOULD BE INCLUDED IN THE RECENT RECALL. VEHICLE WON'T START AND STALLS INTERMITTENTLY. HAD TO TAKE TO DEALERSHIP AND THE DIAGNOSTIC CONFIRMED. SEE PHOTO. CALLED CHRYSLER AND THEY REFUSED TO REPLACE THE PART WHICH COSTS WITH LABOR 1100.00. THIS IS THE SAME ISSUE THAT THEY JUST RECALLED AND THEY NEED TO PROVIDE US WITH SOME ASSISTANCE, I DRIVE MY FAMILY IN THIS VEHICLE!!

Electrical System
Filed Nov 21, 2015101,000 milesIN

THE TIPM RECALL FOR JEEP AND DURANGO SHOULD BE EXTENDED TO ANY VEHICLE WITH THAT SPECIFIC PART, INCLUDING MY VEHICLE, THE 2011 CHRYSLER TOWN AND COUNTRY. MY TIPM IS THE SAME PART THAT WAS RECALLED IN OTHER VEHICLES, IT SHOULD BE FOCUS OF THE RECALL, NOT THE HOST VEHICLES WITH THE MOST COMPLAINTS. MY VEHICLE EXHIBITED THE EXACT SYMPTOMS AS THOSE DESCRIBED IN COMPLAINTS THAT TRIGGERED THE RECALL OF THE TIPMS. MY TOWN AND COUNTRY WOULD NOT START WHETHER COLD OR HOT, HOME OR IN A STRANGE PARKING LOT, IF IT WAS PARKED OR STALLED WHILE DRIVING. IT GOT TO THE POINT WHEN MY WIFE WAS STRANDED AWAY FROM HOME. MY LOCAL MECHANIC, NARROWED IT DOWN TO THE TIPM, HOWEVER WAS NOT EQUIPPED TO REPLACE AND PROGRAM THE NEW PART. THE DEALERSHIP THAT I TOOK IT TO DISMISSED THE PROBLEM AND INSISTED IT WAS THE FUEL PUMP. IT WAS NOT THE FUEL PUMP AND AFTER HAVING MY OWN MECHANIC REPLACE THE FUEL PUMP, THE TIPM DEFECT CONTINUED FROM THE MOMENT OF THE FUEL PUMP REPAIR. I WAS ABLE TO MAIL THE TIPM ITSELF TO A GAUGE REPAIR SPECIALIST WHO INSTALLED A NEW FUEL PUMP RELAY DIRECTLY TO THE CIRCUIT BOARD FOR $100.00. THE VEHICLE STARTED WITHOUT SYMPTOMS AS SOON AS THE REPAIRED TIPM WAS INSTALLED. A CHRYSLER SERVICE MEMBER LET ME KNOW THAT THE SYMPTOM SOUNDED LIKE THE FUEL PUMP RELAY WHICH IS SOLDERED TO THE BOARD, THE ONLY CHRYSLER EMPLOYEE REMOTELY INTERESTED IN HELPING ME. MADE SCENTS TO ME SO I WENT WITH AN OUTSIDE SOLUTION. THE GAUGE REPAIR SPECIALIST HAD REPAIRED HUNDREDS OF THIS SAME TIPMS BEFORE THEY WER

Electrical System
Filed Nov 16, 2015IN

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Nov 16, 201560,000 milesNY

FIRST THE TRANSMISSION WENT OUT AT ABOUT 60000 MILES HAD THAT FIXED NOW HAS PROBLEM STARTING

Electrical System
Filed Nov 12, 201591,000 milesFL

AS WE WERE DRIVING AT ABOUT 30 MPH THE VAN STARTED TO ACCELERATE ON ITS OWN. IT REVVED UP TO 70 MPH THEN TO 50 THEN TO 20 THEN BACK UP TO 70. WE COULDN'T CONTROL THE SPEED WITH GAS PEDAL OR THE BRAKE PEDAL. WE WERE JUST GLIDING. I TOLD MY WIFE TO PUT IT INTO NUETRAL AND TAP ON BRAKE PEDAL TILL WE FINALLY SLOWED DOWN. WE THEN TURNED VAN OFF AND LET IT SIT. WE THEN CALLED ARE MECHANICS AS WE JUST HAD A TRANSMISSION FLUSH DONE. OF COURSE THEY FOUND NOTHING WRONG WITH IT BECAUSE IT WASN'T DOING IT FOR THEM. WE TRUST OUR MECHANICS AS WE HAVE BEEN USING THEM FOR YEARS NOW ON ALL OUR VEHICLES AND HAVE NEVER HAD A PROBLEM UNTIL THIS VAN. THE NEXT DAY WE ARE SITTING AT A LIGHT AND THE VAN IS JUMPING LIKE IT WANTS TO GO AND A LOUD CLUNK NOISE HAPPENS LIKE ITS SHIFTING GEARS. THEN THE FOLLOWING MORNING MY WIFE IS GETTING IN VAN TO TAKE KIDS TO SCHOOL AND TURNS ON VAN AND IT TURNS ITSELF OFF. OUR MECHANICS HAD THIS VAN FOR 2 DAYS AND HAVE DROVE IT WITH THERE COMPUTERS HOOKED UP TO IT AND NO RED FLAGS. THE MAIN MECHANIC SAYS IT'S PROBABLY THE COMPUTER. AFTER FURTHER RESEARCH ON THIS VAN I NOW HAVE FOUND THIS IS A VERY COMMON PROBLEM WITH THIS MAKE,MODEL,YEAR. YET NOTHING HAS BEEN DONE TO RESOLVE IT. THIS IS A MAJOR SAFETY ISSUE THAT APPARENTLY CHRYSLER IS AWARE OF BUT WOULD RATHER MAKE $1200 OFF CONSUMERS THEN FIX ON THERE OWN. CLEARLY MY SAFETY AND MY FAMILIES SAFETY ISN'T A CONCERN FOR THEM. WE DRIVE ALMOST AN HOUR ON THE HIGHWAY EVERY OTHER WEEK. NOW I HAVE TO BE WORRIED THIS VAN WON'T

Electrical System
Filed Nov 9, 2015MN

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System1 injured
Filed Nov 9, 201520,000 milesFL

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 55 MPH, THE TRUNK LID OPENED INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CONTACT WAS INFORMED THAT THE REMOTE MADE CONTACT WITH THE DOOR AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 1/21/16 LN THE CONSUMER STATED THE LID GOES UP AND DOWN ON ITS OWN. THE CONSUMER STATED HE WAS IN THE HEAD AND CAUSED A BUMP TO FOR ON THE CONSUMERS HEAD, WHEN THE LID CAME DOWN ON ITS OWN. UPDATED 03/30/16.*JB *TR

Electrical System
Filed Nov 6, 201565,000 milesTX

CAR DOES NO START AT ALL TIMES. MECHANIC SAID ITS THE TIPM

Unknown or Other
Filed Nov 4, 201559,000 milesWI

PURCHASED VEHICLE IN AUGUST, 2014. IN JANUARY 2015, AFTER STARTING VEHICLE, BLIND SPOT SYSTEM CHIMED AND LIGHTS IN MIRRORS STAYED ON STEADILY. SYSTEM STATED BLIND SPOT SYSTEM NOT AVAILABLE. AFTER MUCH RESEARCH, NUMEROUS COMPLAINTS ABOUT THIS PROBLEM, AND THE COST TO REPAIR. THIS IS A SAFETY ISSUE AS IT HELPS PREVENT CRASHES DUE TO BLIND SPOTS. NOW EVERY TIME I START VEHICLE, I HAVE TO LISTEN TO THE CHIME INFORMING ME IT IS NOT OPERABLE. VEHICLE HAD APPROXIMATELY 59,000 MILES WHEN THIS SYSTEM FAILED.

Electrical System
Filed Nov 4, 201574,000 milesIL

I HAD JUST PARKED THE VEHICLE, CAME BACK APPROXIMATELY 20 MINUTES LATER AND THE VEHICLE WAS COMPLETELY DEAD. NO POWER ANYWHERE. POWER DOORS, WINDOWS, RADIO, HORN, IGNITION, LIGHTS, CHIMES, STEERING. NOTHING WORKED. HAD TO HAVE VEHICLE TOWED. I THEN SPENT MONEY ON A NEW BATTERY BECAUSE MY BATTERY WAS SHORTED OUT BY THIS ELECTRICAL ISSUE. I WAS THEN TOLD IT WAS THE TIPM AND THAT THIS WASN'T COVERED UNDER MY EXTENDED WARRANTY. IN DOING RESEARCH I LEARNED THAT THIS IS A KNOWN ISSUE AND THAT CHRYSLER HAS BASICALLY REFUSED TO DO A RECALL ON THIS. THIS IS EXTREMELY UNSAFE AS THIS COULD HAVE HAPPENED WHILE DRIVING DOWN THE HIGHWAY AT 70 MPH. THIS COULD HAVE BEEN FATAL AS WHEN THE POWER IS LOST, THE ENGINE SHUTS DOWN CAUSING IT NEARLY IMPOSSIBLE TO STEER, CAUSING THE FLASHERS TO BE INOPERABLE, CAUSING THE HORN NOT TO WORK, AND BECAUSE THEIR IS NO POWER THE AIRBAGS WOULD NOT DEPLOY IN A CRASH.

Electronic Stability Control (esc)
Filed Nov 3, 2015119,000 milesMS

AFTER BEING IN THE SHOP FOR 4 WEEKS THEY TOOK A TIPM OFF OF ANOTHER VEHICLE TO SEE IT THAT WOULD FIXED MINE. IT FINALLY WILL START, I GOT IT OUT OF THE SHOP ON 10/20/15. I HAVE HAD NO PROBLEMS UNTIL 11/1/15 AROUND 9 P.M. MY VAN WAS IN MY DRIVEWAY AND I HEARD A HORN AND LOOKED OUTSIDE MY LIGHTS WHERE ON AND THE VAN WAS RUNNING. MY KEYS WHERE IN MY PURSE ACROSS THE ROOM. IT WAS THE WEIRDEST THING. I WENT OUT THERE, THE DOORS WERE LOCKED AND RUNNING. I HAD TO GET MY KEYS AND CUT IT OFF. I HOPE I AM NOT FIXING TO START HAVING PROBLEMS WITH THIS TIPM.

Electrical System
Filed Nov 2, 2015100,000 milesMI

WHILE DRIVING, THE DASHBOARD LIGHTS AND REAR HEAT CONTROLS BEGAN BEHAVING ERRATICALLY - FLASHING AS IF SOMEONE WAS PLAYING WITH THEM WHEN NO ONE ELSE WAS IN THE VEHICLE. THIS LASTED SEVERAL MONTHS. THEN THE VAN BEGAN STARTING VERY SLOWLY AND ONLY AFTER SEVERAL ATTEMPTS BEFORE NOT STARTING AT ALL. DURING THIS TIME WE REPLACED THE BATTERY BELIEVING IT TO BE A BATTERY ISSUE. AFTER THE VAN WOULD NOT START, IT WAS TAKEN TO THE LOCAL CHRYSLER DEALERSHIP WHERE WE WERE TOLD IT WAS A FUEL RELAY WHICH WAS INTEGRATED INTO THE FUSE PANEL AND THE ENTIRE THING NEEDED TO BE REPLACED.

Engine
Filed Oct 22, 201533,000 milesTX

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 40 MPH, THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIPM MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 33,000.

Service Brakes
Filed Oct 19, 201546,000 milesKS

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 20 MPH, THE VEHICLE SHOOK VIOLENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THIS WAS A RECURRING ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 46,000.

Electronic Stability Control (esc)
Filed Oct 15, 201549,000 milesCA

WHILE ATTEMPTING TO START IGNITION THIS MORNING, THE ENGINE CRANKED OVER ONCE THEN STALLED AND WOULD NOT RESTART. ALL DASH LIGHTS AND RADIO WORKED HOWEVER POWER WINDOWS WORKED INTERMITTENTLY. AFTER ABOUT TWENTY MINUTES, THE ENGINE FINALLY STARTED BUT THE TRACTION CONTROL OFF LIGHT REMAINED ILLUMINATED FOR ANOTHER TEN MINUTES OR SO.

Electrical System
Filed Oct 14, 2015GA

2011 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REAR VENT WINDOW SWITCH RECALL PARTS. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. *JB

Electronic Stability Control (esc)
Filed Oct 14, 2015125,000 milesMS

FOR A WEEK I HAD TROUBLE GETTING VEHICLE TO START, ON 9/10/15 ONLY 5 MONTHS AFTER BUYING VEHICLE IT STARTING LOOSING POWER WHILE I WAS DRIVING 45 MPH DOWN A BUSY HIGHWAY. NO LIGHTS CAME ON INDICATING THERE WAS NO POWER IT JUST STARTED SLOWING DOWN, SO I PULLED OVER WHICH WAS VERY HARD TO DO BECAUSE THE STEERING WHEEL WAS TIGHT AND THE BRAKES WERE TIGHT AS WELL. FINALLY GOT IT TO CRANK SO I COULD GET TO A SAFE PLACE OFF OF THE SIDE OF THE ROAD. I HAD IT TOWED TO A LOCAL MECHANIC WHO STATED IT WAS FUEL PUMP BUT HE WANTED DEALERSHIP LOOK AT IT TO BE SURE THAT WAS THE ONLY THING. THEY TOWED IN ON 9/16/15. WAS NOT ABLE TO GET IT FIXED UNTIL 9/23/15, WHEN I HAD MY HUSBAND TAKE ME TO PICK IT UP. I DROVE IT ACROSS TOWN TO WORK, AT LUNCH WOULD NOT CRANK. THEY HAD TO TOW IT BACK TO DEALERSHIP WHERE THEY INFORMED ME THERE WAS A BAD CONNECTOR AND WAS FIXING THAT. AFTER FIXING THAT STILL WOULD NOT CRANK SO THEY HAVE BEEN GOING WIRE FOR WIRE TRYING TO FIND OUT THE PROBLEM BECAUSE THE TIPM IS ON NATIONAL BACKORDER SO UNABLE TO GET A NEW ONE FOR NOW. IT HAS BEEN 3 WEEKS WITHOUT MY VAN.

Electrical System
Filed Oct 13, 201584,000 milesGA

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED OFF, IT WOULD OCCASIONALLY FAIL TO RESTART. THE VEHICLE WAS UNABLE TO START FOR THE ENTIRE LAST MONTH. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED SEVERAL TIMES, BUT RESTARTED AFTER A WHILE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

Electrical System
Filed Oct 7, 2015VA

2011 CHYRSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE REAR QUARTER VENT WINDOW SWITCH RECALL NOTICE. *SMD RECALL # 14V234000. *JB

Structure › Body
Filed Oct 7, 201530,000 milesNV

2011 CHRYSLER TOWN AND COUNTRY. THE SLIDING DOORS FAILED TO REMAIN OPEN AND IT AUTOMATICALLY CLOSED.THE DOOR REQUIRED EXCESSIVE FORCE TO AVOID CLOSING AND PREVENTING AN INJURY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED ON TWO SEPARATE OCCASIONS WHERE THEY FLASHED THE COMPUTER, BUT THE PROBLEM REOCCURS. THE APPROXIMATE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 65,000.

Engine
Filed Oct 2, 201529,500 milesIL

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHEN THE BRAKES WERE ENGAGED, THE ENGINE RPMS RAPIDLY INCREASED AND EXHIBITED A LOUD REVVING SOUND. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 29,500.

Electrical System
Filed Sep 30, 2015FL

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/18/15*LJ UPDATED 12/10/15. *JB

Service Brakes
Filed Sep 30, 201549,000 milesFL

VAN IS DRIVEN BY TWO SENIORS WHO DO NOT ABUSE BRAKES. AT 27000 MILES, ROTORS REQUIRED TURNING DUE TO WARPAGE. AT 49000 MILES, PROBLEM HAS RECURRED AND ROTORS WILL AGAIN REQUIRE SERVICE OR REPLACEMENT.

Electrical System
Filed Sep 23, 2015128,000 milesNM

MY 2011 CHRYSLER TOWN AND COUNTY VAN HAS A BAD FUEL PUMP RELAY - CAUSING THE FUEL PUMP TO NOT SHUT OFF. THIS DRAINS THE BATTERY AND IS ALSO A FIRE HAZARD TO ME AND MY 4 CHILDREN THAT I DRIVE IN THIS VAN EVERY DAY. IT IS THE SAME EXACT ENGINE AND PROBLEM THAT WAS INCLUDED IN A RECALL FOR DODGE DURANGOS AND JEEP CHEROKEES, YET CHRYSLER REFUSES TO FIX THE VEHICLE UNDER RECALL. I CALLED CHRYSLER AND THEY TOLD ME "THEY DO NOT FEEL BAD NOT DO THEY CARE IF I CATCH ON FIRE AND SUE THEM", AND THAT THEY "WILL NOT INCREASE THE RECALL TO INCLUDE OTHER VEHICLES REGARDLESS OF COMPLAINTS" THE DEALERSHIP IS NOW TELLING ME THAT THE FUEL PUMP MODULE IS PART OF THE TOTAL INTEGRATED POWER MODULE AND WILL BE $1100 TO REPLACE, AND THAT THE PARTS ARE ON BACK ORDER AND THEY HAVE NO CLUE WHEN THEY WILL BE IN. I FEEL LIKE CHRYSLER IS PUTTING MYSELF AND OTHER SAFETY IN JEOPARDY AND SOMETHING SHOULD BE DONE ABOUT THIS. THEY ARE TRYING TO KILL US, AND ARE NOT EVEN GIVING US A CHANCE TO FIX IT. PLEASE HELP.

Electrical System
Filed Sep 21, 2015TX

TL* THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. .....UPDATED 02/10/16 *BF, 03/29/18*JB *TR

Electrical System
Filed Sep 14, 2015NJ

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V2340000(ELECTRICAL SYSTEM) WAS RECEIVED IN JUNE OF 2014. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Sep 14, 2015OH

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Sep 11, 201549,000 milesOH

CAR WOULD NOT START. ONCE THE CAR STARTED IT WOULD DIE WHILE DRIVING WITH NO WARNING. DEALER HAD TO REPLACE THE TIPM TO FIX PROBLEM.

Engine
Filed Sep 11, 201550,000 milesOH

WHILE DRIVING AT 45 MILES PER HOUR THE ENGINE STOPPED WORKING AND SO DID THE POWER ASSIT BRAKES.

Electrical System
Filed Sep 10, 201550,000 milesIA

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE BLIND SPOT MONITORING DETECTION WARNING LIGHT ILLUMINATED AND A CHIME SOUNDED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SENSORS AND THE COMPUTER BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Chrysler Town And Country → · Every Town And Country year → · How the figures are calculated →