2011 Chrysler Town And Country complaints

TL-THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING 20 MPH, A PEASSENGER INFORMED INFORMED HER THAT SHE FORGOT TO CLOSE THE REAR SLIDING DOOR. THE CONTACT STATED THAT THERE WAS NOT ALERT THAT TOLD HER THAT THE DOOR WAS OPEN WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000. AP

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR BOARD AND THE VEHICLE FAILED TO STOP. THE CONTACT MENTIONED THAT THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE HEAT CAPACITY WAS NOT SUFFICIENT FOR THE VEHICLE AND CAUSED THE BRAKE PADS TO OVERHEAT WHEN THE CONTACT WAS DRIVING DOWNHILL. AS A RESULT, THE TECHNICIAN RECOMMENDED REPLACING PART OF THE BRAKING SYSTEM WITH CERAMIC BRAKING PARTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 25,465 AND THE CURRENT MILEAGE WAS 35,000.

IN NOVEMBER OF 2012, WITH APPROXIMATELY 31000 MILES ON MY VAN, I HAD TO REPLACE FRONT AND BACK BRAKES AND ROTORS, JANUARY 2013, REPLACED BRAKES AND ROTORS AGAIN WITH APPROXIMATELY 33000 MILES, MAY OF 2013 REPLACED BRAKES AND ROTORS A THIRD TIME WITH APPROXIMATELY 35000 MILES ON VEHICLE, NOW WITH ALMOST 41000 MILES MY BRAKES AND ROTORS NEED REPLACING A FOURTH TIME. FOUR TIMES IN ABOUT 10000 MILES IS ABSURD, I HAVE REPLACED THE BRAKES AND ROTORS WITH THE CORRECT PADS AND ROTORS FROM AUTOZONE, SINCE I AM TRYING TO MAINTAIN MY VEHICLE ON A BUDGET, CALLED CHRYSLER TO FILE A COMPLAINT AND WAS TOLD UNLESS I GO TO A DEALER TO ADDRESS THE PROBLEM, THERE IS NOTHING THEY CAN OR WILL DO, I PAID 94000 DOLLARS FOR 3 2011 TOWN AND COUNTRY VANS, THE OTHER TWO VANS HAVE NOT GONE THROUGH BRAKES OR ROTORS LIKE THE ONE I DRIVE DAILY, THERE HAS BEEN NO RECALL, OR SERVICE BULLETIN ISSUED, I HAVE READ HUNDREDS AND HUNDREDS OF COMPLAINTS ABOUT THE BRAKING SYSTEMS IN THE REDESIGNED CHRYSLER AND DODGE VANS, TO ME AND ALL THE OTHER PEOPLE WHO ARE HAVING THIS ISSUE, IT I A SERIOUS ONE FOR US, WE HAVE ALL PAID GOOD MONEY FOR OUR VEHICLES, JUST TO HAVE THE VEHICLE NICKEL AND DIME US LIKE AN OLD USED CAR, CHRYSLER AND DODGE NEED TO ADDRESS THESE ISSUES, LIKE MYSELF, PEOPLE ARE ON BUDGETS, AND MOST CANT AFFORD TO KEEP REPLACING THE SAME PART OVER AND OVER AND OVER AGAIN, PLEASE DO SOMETHING, IT IS A SAFETY ISSUE, WHO KNOWS WHY THE BRAKES ARE GETTING USED UP SO QUICKLY, OR WHEN OR IF THEY WILL COMPLETELY FAI

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC SIGNAL, SHE NOTICED THAT THE REAR DRIVER'S SIDE SEAT BELT WAS DETACHED FROM THE SIDE PILLAR, CAUSING THE CHILD SEAT TO TOPPLE OVER INTO THE MIDDLE OF THE VEHICLE. SIMULTANEOUSLY, THE REAR SLIDING DOOR OPENED INDEPENDENTLY. THE REAR SLIDING DOOR FAILURE RECURRED SEVERAL TIMES WHILE THE VEHICLE WAS IN MOTION AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT A SYSTEM UPDATE WOULD NEED TO BE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 10,000.

-VEHICLE OPERATED NORMALLY, HOWEVER ROUGH IDLE AT LOW SPEEDS WAS NOTICED IN JUNE 2013. -CHECK ENGINE LIGHT CAME ON SHORTLY AFTER, HOWEVER WOULD GO OUT AFTER A COUPLE OF DRIVING CYCLES. -ON JULY 14, 2013 WHILE DRIVING ON THE HIGHWAY, THE ENGINE SUDDENLY LOST POWER AND SPEED WAS REDUCED. -CHECK ENGINE LIGHT ILLUMINATED AND HAS STAYED ON EVER SINCE. -TOOK THE VEHICLE TO THE LOCAL CHRYSLER DEALERSHIP FOR DIAGNOSTICS. CYLINDER MISFIRE CODE WAS THE REASON FOR THE CHECK ENGINE LIGHT. -IT HAS BEEN DIAGNOSED THAT THE CYLINDER HEAD NEEDS TO BE REPLACED DUE TO MANUFACTURER'S DEFECT. -DEALERSHIP AND CHRYSLER HAVE ADMITTED THAT THIS IS A KNOWN ISSUE AND A MORE ROBUST CYLINDER HEAD HAS BEEN ENGINEERED TO REPLACE THE FAULTY ONES. -CHRYSLER HAS HOWEVER REFUSED TO COVER THE REPLACEMENT UNDER THE 5YR/100,000 MILE POWERTRAIN WARRANTY. *TR

I HAD TO REPLACE THE FRONT ROTORS AND PADS ON A VEHICLE WITH ONLY 15000 MILES ON IT. I HAVE BEEN DRIVING FOR 45 YEARS AND HAVE NEVER HAD A VEHICLE THAT HAD TO HAVE THIS KIND OF WORK DONE. AFTER BRINGING THE T&C IN BECAUSE OF FRONT END SHIMMY WHEN BREAKING, I WAS TOLD THE ROTORS WERE BAD/WARPED. 15000 MILES! I WAS ALSO TOLD THAT CHRYSLER HAS HAD PROBLEMS WITH BREAKS PREVIOUSLY AND A RECALL WAS PERFORMED BUT IT ENDED ON THE 2010 AND DID NOT COVER MY T&C; BUT THEY WOULD BE NICE AND JUST CHARGE ME $100.00, BECAUSE I HAD THE EXTENDED WARRANTY AND THAT WAS MY DEDUCTIBLE. THIS T&C IS STILL UNDER THE 3 YEAR 36 MILE WARRANTY BUT IT DOES NOT COVER ROTORS OR PADS. (HOW CONVENIENT) MY BIG CONCERN IS THAT THIS VEHICLE HAS MANY REPORTED BRAKING ISSUES, EVEN CHRYSLER ACKNOWLEDGES THIS. THEY DID HAVE A RECALL NOTICE BUT DOES NOT COVER 2011 T&C'S. WHEN WILL CHRYSLER STEP UP AND FIX THEIR BRAKES? *TR

2011 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO VEHICLE REAR BRAKE PADS PROBLEM. *SMD THE CONSUMER STATED HE HEARD AN ONGOING SCREECHING NOISE COMING FROM THE VEHICLE. AN INSPECTION REVEALED THE REAR BRAKE PADS HAD SEIZED IN THE SLIDES, AND THE REAR BRAKE PADS AND ROTORS HAD TO BE REPLACED. THE CALIPERS AND SLIDES WERE SERVICED.

THIS ACCIDENT HAPPENED TO MY WIFE ON DRIVEWAY WHEN THE VAN WAS PARKED. MY WIFE WAS ABOUT TO LEAVE FOR SHOPPING WHEN SHE REALIZED SHE FORGOT SOMETHING IN THE HOUSE SHE DECIDED TO GO BACK IN THE HOUSE(ENGINE WAS RUNNING) AND MY 14 YEAR OLD WAS SITTING IN THE VAN, SHE GOT OUT OF THE VAN WENT FROM THE BACK OF VAN INTO THE GARAGE, AS MY WIFE WAS ENTERING GARAGE SHE NOTICED VAN HAS STARTED TO ROLL BACK AS MY SON WAS INSIDE THE VAN SHE IMMEDIATELY RAN TO PULL HIM OUT OR STOP THE VAN, AS SHE WAS MOVING WITH VAN TRYING TO PULL MY SON OUT SHE FELL AND GOT DRAGGED BY THE VAN ENTIRE LENGTH OF THE DRIVEWAY, LUCKILY MY SON HELD HER HAND OTHERWISE VAN WOULD HAVE ROLLED OVER HER. SHE IS 100% SURE THAT SHE PUT IT IN THE PARK BECAUSE SHE WALKED AROUND FROM BACK OF THE VAN TO GET INTO GARAGE, IF THE VAN WAS IN N OR R SHE WOULDN'T HAVE BEEN ABLE TO WALK FROM BEHIND AND WOULD HAVE NOTICED IT IMMEDIATELY. AS A RESULT OF THIS ACCIDENT SHE HAS MULTIPLE FRACTURES IN THE LOWER BACK, FRACTURED RIBS AND ACETABULUM. *TR

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG BURNING PLASTIC ODOR AS SMOKE EMITTED FROM THE DRIVER'S SIDE DOOR WHILE DRIVING. THE CONTACT WAS ABLE TO DISCONNECT THE ELECTRICAL WIRES FROM THE DRIVER'S SIDE DOOR PANEL TO AVOID A FIRE. THE CONTACT ALSO REPLACED THE MAIN ELECTRICAL WIRE HARNESS AND SWITCH. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 36,000.

CHECK ENGINE LIGHT IS ON AND I TESTED IT WITH MY CAR AND IT SHOWED 2 CODES P0792 (INTERMEDIATE SHAFT SPEED SENSOR A CIRCUIT RANGE/PERFORMANCE) AND P0734 (GEAR 4 INCORRECT RATIO). WE HAVE ALSO BEEN TOLD THAT THE BRAKES NEED REPLACING AND IT ONLY HAS 47,668 MILES ON THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKES WERE NOT ENGAGING PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE BRAKES WOULD HAVE TO BE REPLACED. ADDITIONALLY, WHILE THE CONTACT WAS ACCELERATING, THE VEHICLE BECAME HESITANT. THE TECHNICIAN STATED THAT THE ENGINE HEAD WOULD HAVE TO BE REPLACED BECAUSE IT WAS INSTALLED INCORRECTLY WHEN MANUFACTURED. THE PART FOR REPLACEMENT WAS ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. *TR

ON A STEEP HILL IN DRIVE THE VEHICLE ROLLS BACKWARD IF YOU TAKE YOUR FOOT OFF THE BRAKE. THIS IS VERY DANGEROUS AND DEALER SAYS IS NORMAL. *TR

REAR BRAKE PADS WORE OUT PREMATURELY AT 27,201 MILES AND REQUIRED REPLACEMENT. FRONT BRAKE PADS ARE WORN VERY LITTLE (DEALER RATES BRAKE PAD WEAR FROM RED TO GREEN WITH GREEN THE BEST). FRONT BRAKES WERE RATED GREEN WHILE REAR PADS WERE RATED RED. I HAVE NEVER HAD REAR BRAKE PADS ON A NEW CAR REQUIRE REPLACEMENT WITH ONLY 27,000 MILES. I SUSPECT THERE IS SOMETHING DEFECTIVE WITH THE BRAKING SYSTEM OR A COMPONENT THEREOF. *TR

WE NOTICED WHEN COMING OFF OF THE FREEWAY A PULSATING/RUMBLING NOISE COMING FROM THE REAR OF THE VEHICLE. TOOK IT TO THE DEALER AND THEY TOLD US THE BRAKES WERE WORN AND NEEDED TO BE REPLACED SOMETIME SOON. OUR VAN NOW HAS 34,000 MI AND OUR REAR BRAKES ARE NOW METAL TO METAL. GOING TO NEED PADS AND ROTORS. NEVER HEARD OF BRAKES GOING OUT WITH THAT FEW MILES. DEALER SAYS THAT IS NORMAL. MY OTHER CAR HAS 240K ON THE ORIGINAL REAR BRAKES. WHAT'S WRONG CHRYSLER???? *TR

I TOOK MY VEHICLE IN FOR SERVICE BECAUSE THE BRAKE PEDAL WAS VIBRATING. THE DEALER STATED THE REAR BRAKES WERE WORN OUT. I THINK THIS IS VERY UNCOMMON SINCE THE VEHICLE ONLY HAS 18816 MILES. *TR

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY TOURING VAN. THE CONTACT STATED THAT WHILE DRIVING 25 MPH UPHILL, THE VEHICLE STALLED AND ROLLED DOWNHILL IN REVERSE. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR AN DIAGNOSTIC TEST. THE DEALER COULD NOT FIND A DEFECT WITH THE VEHICLE. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 37,000.

CAR DOES NOT RECOGNIZE KEYS AND HAS SHUT OFF WHILE DRIVING ON HIGHWAY. *TR

PREMATURE FAILURE OF BRAKES/ROTORS. WAS EXPLAINED TO ME AT THE DEALERSHIP THAT IT'S NORMAL FOR THIS TO HAPPEN...CALIPERS STICKING WEARING BRAKES. CAUSED BY MY DRIVING? REPAIR COST OVER $400. FROM WHAT I READ ONLINE, I GOT LUCKY WITH GETTING 32K OUT OF MY REAR BRAKES. A COWORKER WITH THE SAME YEAR TOWN & COUNTRY 28K HAD THE SAME PROBLEM. CHRYSLER HAS A SERIOUS BRAKE PROBLEM THAT NEEDS TO BE ADDRESSED. CHRYSLER CUSTOMER CARE IS NOT CONCERNED. *TR

WHEN STOPPED ON AN INCLINE, IN DRIVE, WHEN THE BRAKE IS RELEASED THE VEHICLE ROLLS BACK, AS IF IN NEUTRAL. *TR

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE BEGAN TO SHAKE ABNORMALLY. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES FOR THE FAILURE. THE DEALER PERFORMED VARIOUS REPAIRS TO THE VEHICLE WHICH CONSISTED OF THE FRONT BRAKES BEING REPLACED FOUR TIMES AND FRONT ROTORS TWICE. IN ADDITION, THE FRONT ROTORS WERE RESURFACED ON TWO SEPARATE OCCASIONS AND BOTH FRONT TIRES WERE REPLACED DUE TO PREMATURE WEAR. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 8,743.

WHEN MY VEHICLE HAD ABOUT 16000 MILES ON IT, I NOTICED THAT WHEN BREAKING DURING HIGHWAY SPEEDS, THE VEHICLE WOULD VIBRATE. I TOOK THE VEHICLE TO MY DEALER AT ABOUT 17000 MILES AND WAS INFORMED THE ISSUE WAS CAUSED BY WARPED ROTORS. THE BRAKE PADS WERE FINE, BUT THE ROTORS WOULD NEED TO BE MACHINED OR REPLACED. I OPENED A TICKET WITH CHRYSLER SINCE THE BRAKES WERE OUT OF WARRANTY AT 12000 MILES. THE AGREED TO COVER THE REPAIR. I ASKED FOR NEW ROTORS, BUT WAS INFORMED THAT THEY WERE ON A 4 MONTH BACK ORDER. I HAD HEM MACHINED INSTEAD, THOUGH I KNEW I WOULD BE BACK IN THE SAME BOAT SOON. ON 12-19-12, FOUR MONTHS LATER WITH 6000 MORE MILES, I TOOK THE VAN BACK INTO THE DEALER WITH THE SAME VIBRATING ISSUE, AND WAS AGAIN INFORMED THAT MY ROTORS WERE WARPED. THE BRAKES WERE FINE WITH 7/32 LEFT ON THEM. THE ROTORS WOULD NEED TO BE REPLACED THIS TIME. AT 23000 MILES, THIS WOULD BE THE 2ND ROTOR ISSUE. I WAS INFORMED THE REPAIR WOULD COST $248, BUT CHRYSLER WOULD SPLIT IT WITH ME, WITH MY PART DOWN TO $124. THE SERVICE MGR STATED HE FELT THE ROTORS WEREN'T MADE WELL. THE TECH TOLD ME THIS KEEPS HAPPENING, AND THE CHRYSLER REP INFORMED ME THE NEW ROTORS WERE DIFFERENT, SO I SHOULDN'T HAVE THIS ISSUE AGAIN. IN MY MIND, THIS IS THE DEFINITION OF A DEFECT. I DO NO THINK I SHOULD HAVE TO PAY ANYTHING TO FIX A DEFECT. SOME 2011 TOWN AND COUNTRY VANS HAVE BEEN GRANTED AN EXTENDED WARRANTY ON THE BREAKS, BUT MINE IS NOT COVERED. I WAS ACTUALLY TOLD BY THE CHRYSLER REP THAT IT WOULD BE A GOOD

AFTER 8000 MILES, VEHICLE BEGAN TO SHAKE WHEN APPLYING BRAKES AT SPEEDS OVER 50 MPH. DEALER REPLACED BRAKES. NOW SIX MONTHS LATER AT ABOUT 15,000 MILES VEHICLE IS SHAKING AGAIN WHEN APPLYING BRAKES AT SPEEDS OVER 50 MPH. *TR

ON SATURDAY NOV 3, 2012 CHILDREN WERE ENTERING VEHICLE THROUGH POWER SLIDING DOOR. OLDER CHILD BUMPED INTO DOOR AS IT WAS OPENING, PUSHING IT FURTHER OPEN. DOOR THEN SHUT AND LATCHED RAPIDLY (FOUR SECONDS) ON TODDLERS HAND, REQUIRING VISIT TO EMERGENCY ROOM AND TREATMENT. ON MONDAY NOV 5, 2012 WE WENT TO THE DEALERSHIP WHERE WE BOUGHT THE VAN, AND THEY SAID IT IS OPERATING AS DESIGNED. THE DOOR IS DESIGNED TO SHUT AND LATCH RAPIDLY IF YOU BUMP IT OR TRY TO PUSH IT OPEN WHILE IT IS OPENING. THEY SHOWED ME ANOTHER VAN THAT IS DESIGNED SAME WAY. I TESTED MY FRIENDS TOYOTA AND HONDA VANS AND THOSE DOORS RIGHTLY OPEN IF YOU BUMP OR PUSH THEM WHILE DOOR IS MECHANICALLY OPENING OR CLOSING. ALL MOTORIZED VAN DOORS REQUIRE SPECIAL AWARENESS, BUT CHRYSLER DOORS ARE UNSAFE. HOPING FOR RECALL SO THEY CAN FIX SAFETY ISSUE FOR EVERYONE AND NO ONE ELSE IS INJURED. *TR

TRANSMISSION PRODUCES A LOUD KNOCK AND SHAKES CAR WHEN PLACED INTO DRIVE FROM A STOP. DEALER STATED THAT VAN SHIFTS AS DESIGNED AND COULD NOT REPAIR. VEHICLE CONTINUES TO KNOCK AND SHAKE INTERMITTENTLY WHEN PLACED IN DRIVE EVEN WHEN PLACED IN DRIVE SLOWLY AND WITH THE GREATEST OF CARE. *TR

THE REAR SEAT BELTS DO NOT RESTRAIN THE PASSENGERS DUE TO THE POSITION OF THE SHOULDER STRAP. THE SHOULDER STRAP WAS TOO FAR FORWARD AND COULD NOT BE USED TO RESTRAIN CHILDREN IN THE VEHICLE. *TR

VEHICLE BACK UP CAMERA TOO DIM AND NOT VISIBLE IN BRIGHT SUNLIGHT. *TR

WITH VEHICLE PARKED ON A SLIGHT INCLINE WITH ENGINE TOWARD DOWNHILL, THE VERY HEAVY POWER SLIDING DOORS RELEASE AND SLAM SHUT WHEN CLOSING. IF THE PATH OF THE SLIDING DOOR IS INTERRUPTED (PULL THE DOOR HANDLE WHILE DOOR IS IN MOTION AND POWER DOOR SYSTEM DISENGAGES IMMEDIATELY), POWER DOOR SYSTEM JUST LETS THE DOOR GO. POWER SLIDING DOOR SYSTEM SHOULD EITHER OPEN THE DOOR OR HOLD IT IN AN HALF WAY OPENED POSITION, INSTEAD IT RELEASES THE DOOR TO GRAVITY. ANYONE CAUGHT IN THAT SLAMMING DOOR WOULD BE SERIOUSLY INJURED. *TR

SIX YEAR OLD BOY SITTING ON BOOSTER SEAT IN SECOND ROW SEAT FOUND HE COULD REACH THE SEAT RECLINE LEVER. SEAT HEAD REST COLLAPSED AND ENTIRE SEAT LIFTED UP AND FORWARD. BOY WAS BENT IN HALF AND LIFTED UP VERTICALLY IN SEAT, RECEIVING MINOR INJURIES. *TR

PASSENGER SEAT BELT NOTIFICATION NOT WORKING PROPERLY. DROVE ALL THE WAY ACROSS TOWN BEFORE PASSENGER REALIZED SHE HAD FORGOTTEN TO BUCKLE HER SEAT. *TR

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE ACCELERATING FROM A STOP, THE VEHICLE BEGAN SHAKING ABNORMALLY. ONCE THE VEHICLE ENGAGED INTO THIRD GEAR, THE SHAKING WOULD CEASE. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS 33,060 AND THE CURRENT MILEAGE WAS 43,000.

ON SOME TRANSMISSION SHIFTS FROM RANGE TO ANOTHER, BOTH UPSHIFT AND DOWNSHIFT, SLOWING DOWN TO SPEEDING UP, THERE WOULD BE A SOUND SIMILAR TO WHAT A WORN U-JOINT MAKES WHEN IT NEEDS REPLACING. THE SOUND WOULD HAPPEN REGARDLESS OF VEHICLE SPEED. COULD NOT BE HEARD ON HARD ACCELERATION. DEALER WORK ORDER STATED THAT THEY TIGHTENED 2 AXLE NUTS. WHAT WOULD HAVE HAPPENED IF THE COME COMPLETELY OFF???? TO ME THIS IS DEFINITELY A SAFETY ISSUE. *TR

I WAS CLEANING MY WINDSHIELD ON THE VAN WHEN THE ENGINE SUDDENLY STARTED (WITHIN THE CLOSED GARAGE). APPARENTLY THE AUTOMATIC-START FUNCTION WAS TRIGGERED WHEN THE KEY-FOB REMOTE IN MY PANTS POCKET WAS INADVERTENTLY ACTIVATED WHEN I LEANED AGAINST THE CAR. THIS IS VERY SCARY! IF I HAD BEEN LEANING AGAINST SOMETHING INSIDE THE HOUSE, WOULD MY CAR HAVE BEEN RUNNING ALL NIGHT IN A CLOSED GARAGE ATTACHED TO MY HOUSE?. I HAVE OFTEN ACCIDENTALLY TRIGGERED OTHER FUNCTIONS (SUCH AS DOOR OPENING, DOOR LOCK, ETC.) WHEN WORKING AROUND THE HOUSE, BUT AUTOMATICALLY STARTING THE ENGINE IS ESPECIALLY TROUBLING! I BELIEVE THERE SHOULD BE A SEPARATE INTERLOCK SAFETY BUTTON LOCATED ON THE SIDE OF THE REMOTE KEY FOB SO AN ACCIDENTAL ENGINE START WOULD BE MUCH LESS LIKELY. *TR

SLIGHTLY BEFORE 9,000 MILES I STARTED NOTICING A SLIGHT SHIMMY OF THE STEERING WHEEL WHEN THE BRAKES WERE APPLIED WHEN DRIVING OVER 50MPH. THIS CONDITION DID NOT OCCUR CONSISTENTLY, BUT WAS SPORADIC. AS TIME HAS PAST, THIS CONDITION HAS BECOME MUCH MORE FREQUENT, THE STEERING WHEEL SHIMMY HAS BECOME MUCH MORE SEVERE, AND IS NOW OCCURRING AT SPEEDS AS LOW AS 35MPH. I HAVE OWNED CHRYSLER TOWN AND COUNTRY VANS OVER THE PAST 16 YEARS (TRADING UP EVERY 2 YEARS) AND CAN TESTIFY THAT THEIR BRAKES HAVE BEEN A CONSISTENT WEAKNESS (TYPICALLY WARPED DISCS). MY PREVIOUS 2009 CHRYSLER T&C EVEN HAD A RECALL FOR THEIR BRAKES. HOWEVER, THIS SEVERE STEERING WHEEL SHIMMY THING IS SOMETHING THAT I HAVE NEVER SEEN IN THE PAST AND I AM AFRAID THAT IT IS APPROACHING A VIOLENT SITUATION THAT MAY CAUSE LOSS OF CONTROL. THE MILEAGE ON THE VEHICLE IS FAR TOO LOW FOR A BRAKE WEAR ISSUE. FURTHERMORE, A WARPED DISC WOULD BE NOTICEABLE WHEN BREAKING AT ALL SPEEDS. I AM ABOUT TO GO TO MY DEALER WITH THIS, BUT AM CHECKING THE INTERNET TO SEE IF THIS IS A KNOWN ISSUE AND IF THERE ARE ANY EXISTING RECALLS. THESE OBSERVATIONS ARE MADE FROM MY 30 YEARS OF EXPERIENCE AS A MECHANICAL ENGINEER AND FORMER HEAD OF PRODUCT RELIABILITY AT MOTOROLA. *TR

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR SEAT BELTS DID NOT RESTRAIN THE PASSENGERS DUE TO THE POSITION OF THE SHOULDER STRAP. THE CONTACT NOTICED THAT THE SHOULDER STRAP FOR THE SEAT BELTS WOULD LIE ON THE PASSENGER'S ARMS AND WAS LOW ACROSS THE CHEST AREA. THE SHOULDER STRAP WAS TOO FAR FORWARD AND COULD NOT BE USED TO RESTRAIN CHILDREN IN THE VEHICLE. IN ADDITION, THE SEAT BELT WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE SEAT BELTS WERE DESIGN IN THAT MANNER AND COULD NOT BE CHANGED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE AND CURRENT MILEAGE WAS 20,000.

TRAVELING SOUTH AT SPEED OF 55 TO 60MPH HORN STARTED BLOWING WINDSHIELD WIPERS COME ON AND WINDSHIELD WASHERS COME ON I TRY TO SHUT WASHER AND WIPERS OFF WITH SWITCH THAT DID NOT STOP THEM FROM WORKING NEXT ALL THE LITTLE WARNING LIGHTS WERE ON I LOOK AT THE RPM GAUGE AND IT SAID 0 THE ENGINE HAD STOP RUNNING I COASTED TO WHERE THE SHOULDER WAS WIDE TO GET CAR OFF THE HIGHWAY I NEXT TRIED TO START ENGINE IT WOULD NOT START NEXT THING I AM HANDICAPPED AND DRIVE CAR WITH HAND CONTROLS IN MY MOTORIZE WHEELCHAIR AS I CANNOT WALK SO NEXT I UNDID THE SEATBELT AND UNLOCK MY WHEELCHAIR AND MY CARETAKER HAD GOTTEN OUT OF CAR AS I BACK WHEELCHAIR TO GET OUT OF CAR I NOTICE BLACK SMOKE COMING OUT FROM UNDER THE HOOD I ASK CARETAKER TO OPEN BACK DOOR TO DEPLOY RAMP SO I COULD GET OUT OF CAR THE BACK DOORS WOULD NOT OPEN MANUAL OR WITH THE KEY REMOTE I TURN AROUND AND FELL OUT DRIVER DOOR TO GROUND & FIVE PEOPLE CARRY ME AWAY FROM FLAMING CAR. I HAD ISSUE WITH WINDSHIELD WIPERS BEFORE TOOK TO DODGE DEALER THEY SAID I HAD COMPUTER GLITCH. I DO BELIEVE THERE WAS ISSUES WITH THIS CAR WHEN I PURCHASE IT NEW WITH ONLY 10 MILES ON IT. IT BURNED FAST AND QUICK. I'M UNABLE TO PUT IN DATE ON THIS FORM IT WAS 6/27/2012 9:30TO9:35 A.M. *TR *JS

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE HEARD A HISSING SOUND FOLLOWED BY A LOUD BANG. THE CONTACT OBSERVED A SHOCK FROM THE REAR LIFT GATE BE SPEWED FROM THE VEHICLE. THE FAILURE DENTED THE REAR FENDER AND FRACTURED THE REAR PASSENGER SIDE TAIL LIGHT. THE REAR LIFT GATE STOPPED WORKING PRIOR TO THE FAILURE. THE DEALER STATED THAT THEY NEVER HEARD OF ONE OF THE SHOCKS EXPLODING BEFORE. THE FAILURE AND CURRENT MILEAGES WERE 14,000.

IN DRIVE, TRANSMISSION JERKS LIKE A FISH TUGGING ON A LINE AT LOW SPEEDS. IN REVERSE, TRANSMISSION PULSATES GREATLY WHEN BACKING UP AN INCLINED DRIVEWAY. NOT ALL THE TIME, BUT MORE AFTER IT IS RUN A WHILE. HAD VAN TO DEALER TWICE AND REFLASHED AND TESTED TRANSMISSION PUMP PRESSURE, SAID IT WAS NORMAL. COMPARED TO NEW VANS ON LOT, SAID ALL WERE THE SAME WAY. LATELY, SERVICE MGR SAID YOU ARE NOT THE FIRST TODAY WITH THIS COMPLAINT. MANY BLOGS REPORT USERS WITH THESE PROBLEMS. ONE SAID IT IS DUE TO THE SMALL TORQUE CONVERTER THAT CHRYSLER USED IN THIS FRONT WHEEL DRIVE DESIGN. JEEP FORUMS REPORT THE SAME PROBLEMS WITH MODELS USING THE 3.6 L V6. ITS SAD WHEN A 100 YEAR OLD AUTO MAKER CAN NOT GET THE BASICS RIGHT. *TR

ELECTRONIC VEHICLE INFORMATION CENTER (EVIC) DISPLAYS INCORRECT MPG, ABOUT 10-11% HIGHER THAN ACTUAL MPG WHEN FILLING TANK AND COMPUTING BY CALCULATOR. SAYS 27 MPG, WHEN ONLY 24 MPG IS MEASURED WHEN PUMPING GAS. EVIC ALSO RANDOMLY RESETS IT SELF TO 18 MPG WHEN ENGINE IS TURNED OFF. TSB 08-012-12 IS REPORTED TO CORRECT THIS CONDITION. *TR

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE ABNORMALLY ACCELERATED TO 70 MPH. THE VEHICLE STARTED TO DECELERATE BUT ABNORMALLY ACCELERATED AGAIN UNTIL THE BRAKE WAS DEPRESSED AND BY THE CONTACT. THE STEERING WHEEL ALSO STARTED TO SHAKE AND BOUNCE AS THE VEHICLE WAS MERGED ONTO THE SHOULDER. THE CONTACT EXITED THE VEHICLE AND DISCOVERED THAT THE FRONT PASSENGER SIDE TIRE WAS ON FIRE. THE FIRE WAS EXTINGUISHED AND THE POLICE WERE NOTIFIED. THE VEHICLE WAS TOWED TO THE DEALER WHO RAN A DIAGNOSTIC TEST BUT COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE DEALER REPLACED THE BRAKE PADS AND THE TIRE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000.

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY TOURING. THE CONTACT WAS TRAVELING 55 MPH WHEN THE BRAKES WERE DEPRESSED AND THE VEHICLE STARTED TO SHAKE. THE VEHICLE ALSO FAILED TO STOP PROPERLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 4,600.

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS REAR ENDED AT 45 MPH AND PUSHED INTO A PRECEDING VEHICLE. THE AIR BAG LIGHT INDICATED THAT THE AIR BAGS DEPLOYED, BUT THEY DID NOT. THERE WERE NO INJURIES. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BUT THE VEHICLE WAS NOT INSPECTED FOR THE AIR BAG FAILURE. THE CONTACT ALSO STATED THAT THE REAR PASSENGER SEAT BELT FAILED DURING THE CRASH, ALLOWING THE CHILD SEAT THAT WAS BEING RESTRAINED TO DETACH FROM THE SEAT. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND THE FAILURES WAS 13,000. UPDATED 08-07-12 *BF

I STARTED OUR 2011 CHRYSLER TOWN & COUNTRY, STEPPED ON THE PARKING BRAKE PEDAL TO RELEASE THE BRAKE. WHEN I GOT TO 65 M.P.H. THE HOOD STARTED SHAKING. I REALIZED THAT WHEN I RELEASED THE PARKING BRAKE THAT MY TOE MUST HAVE TRIPPED THE HOOD RELEASE LEVER. THIS IS A SAFETY DESIGN FLAW IN THAT THE HOOD RELEASE LEVER SHOULD NOT BE LOCATED DIRECTLY ABOVE THE PARKING BRAKE PEDAL. I CALLED THE CHRYSLER CUSTOMER ASSISTANCE CENTER AT 800-247-9753 TO REPORT THIS PROBLEM 7-6-2012. THE REFERENCE NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

OUR NEW 2011 CHRYSLER TOWN AND COUNTRY PURCHASED ON 1/28/2012 WAS MANUFACTURED IN 5/2011. THE TOURING L MODEL IS EQUIPPED WITH ECON MODE THAT, WHEN ENGAGED, PROVIDES ALTERNATIVE GEAR CHANGING FOR ECONOMICAL DRIVING. THE FIRST GEAR CHANGE, AT ABOUT 10MPH, STUTTERS WITH A CLUNK SOUND AND LOSS OF RPM. I CONTACTED THE DEALER SOON AFTER PURCHASE ABOUT THIS PROBLEM. THE DEALER DOES NOT HAVE A FIX AND HAS ADVISED CHRYSLER. SINCE THAT TIME I HAVE LEARNED THAT THIS IS AN ONGOING PROBLEM FOR THE T & C VEHICLES WITH THE ECON MODE FEATURE. CHRYSLER HAS RECENTLY ADVISED THE DEALER THAT THEY ARE WORKING ON A FIX. I WAS ALSO TOLD NOT TO USE THIS FEATURE. THERE IS AN IMMEDIATE NEED TO FIX THIS PROBLEM FOR THIS LONG-TERM CHRYSLER-JEEP-DODGE OWNER WHO DIDN'T EXPECT TO PURCHASE A DEFECTIVE VEHICLE. I AM NOT AWARE OF ANY RECALL NOTICE OR TECHNICAL SERVICE BULLETIN ON THIS ITEM. NOTE THAT TECHNICAL SERVICE BULLETINS 1803711 AND 1804311 HAVE NOT BEEN IDENTIFIED IN YOUR LISTING FOR THIS VEHICLE. *TR

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 65 MPH WHEN THE INSTRUMENT PANEL, ELECTRICAL SLIDING DOORS AND THE POWER WINDOWS FAILED. THE CONTACT STATED THAT EVERY LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR DIAGNOSIS WHERE THEY INFORMED THE CONTACT THAT THE FAILURE COULD HAVE BEEN CAUSED BY THE RADIO. THE MANUFACTURER WAS NOTIFIED AND WANTED THE VEHICLE TO BE BROUGHT IN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION. THE FAILURE MILEAGE WAS 6,593. UPDATED 08/01/12*LJ THE DEALER INFORMED THE CONSUMER THE PROBLEM WAS WITH THE SIRIUS SATELLITE RADIO.

POWER SLIDING DOOR DOES NOT STOP CLOSING WHEN AN OBJECT IS ENCOUNTERED. MY WIFE WAS HURT BUT NOT SERIOUSLY INJURED WHEN SHE WAS CAUGHT IN THE DOOR WHILE IT WAS CLOSING. WE'RE CONCERNED THAT IF A CHILD WAS CAUGHT THEY WOULD BE MUCH MORE SERIOUSLY INJURED. CHRYSLER SAYS THERE IS NO AWAY TO ADJUST THE SENSITIVITY SO THAT THE DOOR STOPS EXERTING FORCE SOONER. *TR

VAN LUNGES AFTER BEING AT A COMPLETE STOP BEFORE YOU PUSH THE GAS. CRUISE CONTROL UNSTABLE, REVS VERY HIGH AND STAYS THAT WAS UNTIL VEHICLE IS STOPPED. DEALER SAYS THIS IS NORMAL. *TR

MY ALMOST 2 YEAR OLD GOT HIS HAND FULLY CAUGHT IN THE SLIDING DOOR, EVEN THOUGH IT IS SUPPOSED TO HAVE A SAFETY FEATURE WHICH WOULD PREVENT IT. THE DOOR WAS CLOSING, CLOSED AND FULLY ENGAGED THE LOCKS ON HIS HAND. HIS HAND WAS LODGE FAR ENOUGH INTO THE DOOR THAT YOU COULDN'T SLIDE THE HAND OUT, YOU HAD TO PHYSICALLY OPEN THE DOOR TO GET HIS HAND OUT, HE COULDN'T JUST SLIDE IT OUT. AT THE TIME HE HAD INDENTS ON HIS FINGERS WHERE THE DOOR PUSHED IN THEM. NOW, A FEW HOURS LATER, HE HAS BRUISING AND SLIGHT SWELLING TO HIS FINGERS AND ONE OF THE FINGERS HAS A SLIGHT CUT ON IT. THESE DOORS ARE SUPPOSED TO HAVE A SENSOR IN IT TO PREVENT THE DOORS FROM CLOSING ON SOMEONE, IT OBVIOUSLY FAILED IN THIS CASE. *TR

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED. AS THE CONTACT ATTEMPTED TO APPLY THE BRAKES TO DEACTIVATE THE CRUISE CONTROL, THE VEHICLE CONTINUED TO ACCELERATE TO 100 MPH. THE CONTACT THEN SHUT OFF THE VEHICLE IN ORDER TO STOP THE ACCELERATION. THE VEHICLE WAS LATER TAKEN TO THE DEALER WHERE THEY ADVISED HIM THAT THE FLOOR MAT WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 11,700. THE VIN WAS UNAVAILABLE. UPDATED 04/11/12 *BF UPDATED 05/10/12

VEHICLE BOTTOMS OUT AND SCRAPES THE BOTTOM OF THE GAS TANK AND ITS HOLDING STRAPS ON ANY DEEP DRIVEWAY APPROACH. OCCURRENCES HAVE PREVENTED VEHICLE USE AT CHURCH, DOCTOR'S OFFICES, US POST OFFICE, ETC. "BOTTOM HIT" HAS OCCURRED AT HIGH SPEED YET BUT A HIGHWAY POTHOLE COULD PUNCTURE THE GAS TANK AND LEAD TO FIRE. THE VEHICLE IS A BRAUN CONVERSION VAN WITH AN ARTICULATED RAMP. THE LOCAL DISTRIBUTOR FOR BRAUN, THE ABILITY CENTER, CONTACTED BRAUN GOT THE SUGGESTION TO CHANGE TIRE SIZE ALONG WITH AN EXPLANATION THAT UNDER CLEARANCE DECREASED IN 2008 WHEN CHRYSLER CHANGED ITS BODY STYLE. I CONTACTED BRAUN CUSTOMER SERVICE AND GOT NO RELIEF, NO OTHER SUGGESTION. I WORKED WITH THE ABILITY CENTER AND WE MADE A MODIFICATION ADDING A SHIM TO THE SUSPENSION SYSTEM ELEVATING THE UNDERCARRIAGE SLIGHTLY. BRAUN MAD IT CLEAR THEY WOULD NOT PAY FOR THIS WORK. UNFORTUNATELY THE "FIX" DIDN'T COMPLETELY SOLVE THE PROBLEM, CLEARLY, THERE IS A RISK FOR ANYONE IN THE VEHICLE. THE SOUND OF THE BOTTOM OF THE CAR SCRAPING SOUNDS LIKE A CAR CRASH, IS VERY DISCONCERTING AND VERY DISTRACTING. PULLING OUT OF CHURCH OR THE POST OFFICE, BOTH OF WHICH ARE ON WELL TRAVELED ARTERIALS, REQUIRES SOME ACCELERATION TO PROPERLY CLEAR TRAFFIC. RIGHT IN THE MIDDLE OF SUCH A MOVE IS WHEN THE BOTTOM HITS WHEN YOU NEED YOUR MOST CONCENTRATION. SUCH AN OCCURRENCE ON TODAY'S HIGHWAYS IN THEIR NATIONAL STATE OF DISREPAIR STRONGLY SUGGESTS A CAR FIRE FROM A RUPTURED TANK AT SPEED. THIS NEEDS A FIX! *TR

THE 2011 TOWN AND COUNTRY (AND DODGE CARAVAN) BE DRIVEN WITH THE EMERGENCY BRAKE ENGAGED WITHOUT THE DRIVER BEING AWARE. A RED WARNING LIGHT "BRAKE" LIGHTS UP WHEN THE VEHICLE IS PUT IN MOTION AND THE BRAKE IS ENGAGED, HOWEVER THERE IS NO AUDIBLE WARNING. THIS LIGHT IS INTENDED TO WARN THE DRIVER OF THE SITUATION, BUT IT IS NOT VISIBLE TO MANY DRIVERS (INCLUDING MY SPOUSE) BASED ON POSSIBLE STEERING WHEEL / SEATING POSITION COMBINATIONS. IT IS HIGHLY PROBABLE THAT DRIVERS CAN AND ARE DRIVING WITH THE EMERGENCY BRAKE ENGAGED (WHICH BASICALLY APPLIES THE REAR BRAKES) WHICH LEADS TO RAPID WEAR AND CRACKING DUE TO THE FRICTIONAL HEAT. THE BIGGER RISK, HOWEVER, IS THE FACT THAT IN AN EMERGENCY STOPPING SITUATION, OVERHEATED BRAKES ARE INEFFECTIVE, LEADING TO LONGER STOPPING DISTANCES, WHICH CAN LEAD TO INCREASED CHANCE OF INJURIES AND EVEN DEATHS. AS AN AUTOMOTIVE ENGINEER MYSELF, THIS IS A MAJOR DESIGN FLAW THAT COULD EASILY BE CORRECTED BY ADDING AN AUDIBLE CHIME (WHICH IS USED ALREADY USED FOR SEATBELT WARNINGS AND TURN-SIGNAL WARNINGS), OR LIMITING THE VEHICLES SPEED, IN ORDER TO MAKE THE DANGEROUS SITUATION OBVIOUS TO A DRIVER UNABLE TO SEE THE WARNING LIGHT. I HAD TO REPLACE THE REAR BRAKES ON MY WIFE'S MINIVAN RECENTLY DUE TO THIS SITUATION. FORTUNATELY IT ONLY COST ME MONEY AND NOT MY WIFE'S OR MY KIDS' LIFE! *TR