Page 10 of 16 · complaints 451–500 of 773

2011 Chrysler Town And Country complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Electrical System
Filed Jun 26, 201525,540 milesCA

WHEN STARTING VEHICLE,IT ACTS LIKE THE BATTERY IS DEAD, THE STARTER CLICKS SEVERAL TIMES THEN STARTS LIKE NORMAL....UPDATED 11/13/15 *BF UPDATED 1/4/2015 *JS

Electrical System
Filed Jun 26, 2015PA

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Jun 24, 201542,000 milesOH

THE BLIND SPOT DETECTION SYSTEM STOPPED WORKING. UPON FURTHER INVESTIGATION, IT WAS DETERMINED THAT BOTH SENSORS IN THE REAR QUARTER PANELS AND 1 PLUG NEED TO BE REPLACED. THE RIGHT REAR SENSOR WAS COMPLETED CORRODED THROUGH AND SEPARATED APART. THE PLUG FOR THIS SENSOR IS ALSO MELTED FROM THE CORROSION. THE LEFT REAR SENSOR HAS A LARGE BULGE IN THE PLASTIC FROM OVER HEATING. I CONTACTED THE DEALER AND WAS TOLD THAT THIS IS A KNOWN PROBLEM BUT THERE IS NO RECALL. THE ESTIMATE OVER THE PHONE WAS $3,000.00

Engine
Filed Jun 24, 201580,000 milesTX

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AFTER THREE ATTEMPTS. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

Electrical System
Filed Jun 23, 2015MD

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Service BrakesFire
Filed Jun 22, 201530,000 milesIL

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT APPROXIMATELY 40 MPH, THERE WAS A LOUD ABNORMAL NOISE AND SMOKE COMING FROM THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIRED. THE DETAILS OF THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

Engine
Filed Jun 22, 2015107,000 milesTX

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO MANEUVER TO THE SHOULDER OF THE ROAD AND SUCCESSFULLY RESTARTED THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIPM FUSE BOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.

Unknown or Other
Filed Jun 19, 201568,000 milesPA

BLIND SPOT MONITORING SYSTEM FAILED. WARNING TRIANGLES IN BOTH OUTSIDE MIRRORS STAY ON CONSTANTLY. MENU SHOWED MESSAGE TO SERVICE BLIND SPOT MONITORING SYSTEM. FROM RESEARCH ON THE INTERNET PREMATURE FAILURE OF THIS SYSTEM IS COMMON, AND VERY EXPENSIVE. THERE SHOULD BE A RECALL SINCE IT IS A SAFETY SYSTEM.

Electrical System
Filed Jun 19, 2015AZ

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Jun 18, 2015OH

TOOK CAR BACK IN FOR RECALL BACK VENT WINDOWS THEN THE SIDE BLIND SPOT STARTED ACTING UP SAID IT HAD NOTHING TO DO WITH THE RECALL THEN WHEN THEY FINALLY PUT THE RECALL PIECE ON THE BLIND SPOT LIGHTS STAYED ON ALL THE TIME, TOOK IT BACK COST ME $80 FOR THEM TO ANALYZE THE PROBLEM CONNECTORS ARE CORRODED $2400 TO FIX SO THEY WERE DISCONNECTED 2 WKS LATER THE REVERSE CAMERA DOESN'T WORK WHAT NEXT, DID FIND OUT THAT CHRYSLER KNEW THIS WAS A PROBLEM NOW THEY PUT SOME KIND OF PROTECTOR ON THE CONNECTIONS TO HELP FROM SALT CORROSION CHRYSLER WILL NOT HELP AT ALL TOLD ELECTRICAL SYSTEM WARRANTY IS OUT DATED...UPDATED 07/30/15 *BF UPDATED 9/24/15 *JS

Unknown or Other
Filed Jun 11, 201555,000 milesGA

CAR WOULD NOT START OR TURN OVER, AIR BAG LIGHT CAME ON!

Electrical System
Filed Jun 4, 201563,000 milesMI

BLIND SPOT DETECTION SYSTEM FAILURE. THE SYSTEM HAD FAILED 8 MONTHS AGO AND NEEDED A CORRODED BLIND SPOT SENSOR ($1200) REPLACED. THE SYSTEM FAILED AGAIN AFTER 5 MONTHS. I JUST TURNED IT OFF TO AVOID THE CONSTANT WARNING CHIMES. LAST WEEK WHILE DRIVING SMOKE APPEARED IN THE REAR OF THE VEHICLE. I STOPPED AND OPENED THE TAILGATE TO CLEAR THE SMOKE. THE INFO CENTER WARNED THAT THE REAR PARKING ASSIST SYSTEM HAD FAILED, AND THE REAR BACK UP CAMERA ALSO NO LONGER WORKED. THE DEALER SAYS BOTH BLIND SPOT SENSORS AND THE REAR WIRE HARNESS NEED TO BE REPLACED. THIS IS A VERY EXPENSIVE REPAIR FOR A 4 YEAR OLD VEHICLE.

Electrical System
Filed Jun 3, 2015OH

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Jun 1, 201552,445 milesFL

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. AFTER THE IGNITION KEY WAS TURNED TO THE OFF POSITION AND DISENGAGED FROM THE VEHICLE, THE VEHICLE RESTARTED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,445.

Electrical SystemFire
Filed May 29, 2015100,000 milesMI

THE BACKUP CAMERA WAS NOT DISPLAYING ON THE MONITOR. THE FUSE WAS BURNT OUT. WHEN THE FUSE WAS REPLACED SMOKE POURED OUT OF THE RIGHT REAR TAILLIGHT. DEALER SERVICE SAID THE SHORT IS BEING CAUSED BY CORRODED BLIND SPOT DETECTOR MODULE. THE BLIND SPOT DETECTOR MODULES HAD NOT FUNCTIONED FOR SEVERAL MONTHS.

Electrical System
Filed May 28, 2015OH

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS NOT AVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed May 23, 2015PA

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed May 20, 201520,000 milesNY

IN AUGUST 2014 AND AGAIN IN JANUARY 2015 I RECEIVED LETTERS FROM CHRYSLER CONCERNING A RECALL FOR THE REAR QUARTER VENT WINDOW SWITCH. I'VE CHECKED REGULARLY WITH MY DEALER WHO KEEPS TELLING ME THE PARTS ARE ON BACK ORDER. AS THIS IS A POTENTIAL FIRE HAZARD I AM GREATLY CONCERNED IT IS TAKING SO LONG TO RESOLVE

Electrical System
Filed May 19, 2015NC

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/16/15*CN THE CONSUMER STATED THE REAR QUARTER VENT WINDOW SWITCH WAS DISCONNECTED A YEAR AGO. UPDATED 08/06/15*JB

Electrical System
Filed May 18, 201572,000 milesOH

BLIND SPOT SENSOR NOT WORKING, HAS BEEN ON BACKORDER WITH DEALER FOR MONTHS

Suspension
Filed May 18, 201532,000 milesOH

I WAS DRIVING WITH MY CHILDREN THROUGH A PARKING LOT WHEN OUR VAN STARTED MAKING A HORRIBLE SOUND....WHEN I PULLED OFF TO THE SIDE AND GOT OUT I SAW THAT THE RIGHT REAR TIRE WASN'T WHERE IT SHOULD BE AND THERE WAS A MEDAL PART HANGING DOWN. WE HAD THE VAN TOWED TO MY MECHANIC, DAVE GRANDOMINICO, CONTACT #614-882-9965, WHO LOOKED AT OUR VAN THE NEXT DAY AND SAID THAT THERE WERE ONLY 2 BOLTS IN THE TRAILING ARM AND THOSE TWO BOLTS SNAPPED. HE SAID THAT THERE SHOULD HAVE BEEN 4 BUT IT HE COULD SEE THAT THERE WAS NEVER 4 (NO MARKINGS OR SCRATCHES WHERE THERE WAS NO BOLTS INDICATING THEY HAD NEVER BEEN ADDED). DAVE RECOMMENDED THAT WE TAKE THE VAN TO A CHRYSLER DEALERSHIP SO THEY COULD DOCUMENT THE MANUFACTURING PROBLEM. DAVE THEN INSTALLED 2 BOLTS IN TO THE SLOTS WHERE THERE WAS NONE (SO THAT WE COULD DRIVE IT TO CHYRSLER); HE LEFT THE 2 SNAPPED BOLTS IN PLACE. HOWEVER, WHEN WE TOOK THE VAN TO CHRYSLER, THEY TOLD US (IN SO MANY WORDS) THAT WE COULDN'T PROVE THAT THERE WAS ONLY 2 BOLTS (SINCE DAVE HAD INSTALLED 2 NEW BOLTS), AND THEREFORE WE WOULD HAVE TO PAY $400 - $500 FOR A REPAIR AND THEY WERE TAKING NO RESPONSIBILITY FOR THE MATTER OUTSIDE OF REPAIRING IT.

Unknown or Other
Filed May 15, 2015FL

I RECEIVED A SAFETY RECALL FOR THE REAR QUARTER VENT WINDOW SWITCH. WHEN WE WENT TO THE DEALER TO MAKE AN APPOINTMENT TO HAVE IT REPLACED, THEY TOLD US THEY HAVE REQUESTED THIS PART NUMEROUS TIMES WITH NO SUCCESS.

Electrical System
Filed May 13, 2015TX

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE DEALER DISCONNECTED THE REAR QUARTER VENT WINDOW SWITCH MONTHS AGO, BUT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO COMPLETE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed May 11, 201542,000 milesOH

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE DRIVER AND PASSENGER SIDE WARNING INDICATORS, WHICH ALERTED WHEN A VEHICLE WAS NEAR, ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

Unknown or Other
Filed May 11, 201536,545 milesIL

BLIND SPOT MONITORING INTERMITTENTLY WORKING. VERY DANGEROUS FOR LANE CHANGES

Electrical System
Filed May 11, 2015CA

WE WERE NOTIFIED IN DEC., 2014 OF A RECALL ON SOME CHRYSLER TOWN AND COUNTRY VEHICLES AS THE REAR QUARTER VENT WINDOW SWITCH MAY OVERHEAT IF EXPOSED TO LIQUID MOISTURE. WE TOOK THE VEHICLE IN AND THEY DID NOT HAVE THE PART SO WITHOUT OUR KNOWLEDGE DISCONNECTED THE SWITCH. HENCE OUR REAR VENTS HAVE NOT BEEN OPERATIONAL FOR ALMOST 6 MONTHS. DEALER CLAIMS THEY ARE NOT RECEIVING THE PARTS TO PERFORM THE REPAIR. WE HAD NO PROBLEMS PRIOR TO THE SWITCH BEING DEACTIVATED. LAST ENCOUNTER WITH THE DEALER WAS APRIL 2015. STILL NO PARTS.

Electrical System
Filed May 7, 2015FL

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed May 6, 2015NY

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE DEALER DISCONNECTED THE REAR QUARTER VENT WINDOW SWITCH MONTHS AGO AND THAT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed May 6, 2015OR

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 6/25/15*CN

Electrical System
Filed May 1, 201567,000 milesFL

THIS FALLS UNDER DP14004 CAR FAILS TO START HAVE TO TRY 2-3 TIMES AND THEN WILL START AND TURN SIGNAL WILL NOT WORK SOME TIMES. *TR

Electrical System
Filed Apr 29, 2015FL

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE TIME. THE DEALER PLACED THE CONTACT ON A WAITING LIST FOR OVER TEN MONTHS AND STATED THAT THEY ONLY RECEIVED TEN OR TWELVE PARTS PER MONTH. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Apr 28, 2015IN

I WAS ISSUED A RECALL FOR THE REAR QUARTER VENT SWITCH, BUT CHRYSLER HAS NOT PROVIDED THE NECESSARY PART TO MY LOCAL DEALER. *TR

Electrical System
Filed Apr 28, 2015NJ

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE DEALER DISCONNECTED THE REAR QUARTER VENT WINDOW SWITCH, BUT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Apr 28, 2015IN

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO A DEALER WHO DISCONNECTED THE SWITCH AS A TEMPORARY REMEDY DUE TO THE PART NOT BEING AVAILABLE TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 6/11/15*CN THE CONSUMER STATED THE SWITCH WAS REPLACED. UPDATED 06/16/15*JB

Electrical System
Filed Apr 27, 201572,618 milesNC

I PURCHASED 2011 CHRYSLER TOWN & COUNTRY. THIS VEHICLE HAS 1 RECALL THAT HAS BEEN AROUND A YEAR AGO AND I HAVE BEEN ON A LIST BUT STILL ISN'T FIXED. DEALER SAID THEY WILL CALL ME. NOW VAN HAS ANOTHER ISSUE AND DEALER SAID 88 OF THESE VEHICLES HAVE SAME ISSUE THAT ISN'T COVERED BY WARRANTY NOR IS IT A RECALL. NOR DOES CHRYSLER HAVE THE PART AVAILABLE. PLUS COST OF PART AND REPAIR IS 1,000.00.. IT IS CALLED THE TIPM SWITCH IN STARTER AND IS COMPUTER THAT CONTROLS THE VEHICLE RUNNING. I BELIEVE THAT WITH 88 OF SAME VEHICLES THIS SHOULD BE A RECALL NOT A CUSTOMER PROBLEM. I CALLED CHRYSLER AND THEY SAID IF I ORDER THE PART THEN THEY WOULD PLACE ME 55TH TO GET PART. THIS VEHICLE HAS CAUGHT FIRE AND FIXED UNDER WARRANTY AFTER I BOUGHT IT. THE DEFROST LIGHT CAME OUT AND BURNED PLASTIC. *TR

Electrical System
Filed Apr 24, 2015MN

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Back Over Prevention
Filed Apr 21, 201544,632 milesIL

THE BLIND SPOT INDICATOR IS NOT WORKING. MANY TIMES WITHIN THE LAST YEAR AND EVEN THE YEARS BEFORE THAT, THE INDICATORS WOULD CHIME WHEN THERE WAS NOTHING AROUND TO SET THEM OFF. NOW THE TRIANGLES ON THE REAR VIEW MIRRORS ARE ON CONSTANTLY. THIS VAN IS NOT EVEN PAID OFF YET AND IT IS ALREADY FALLING APART. I THINK THIS MODULE SHOULD BE RECALLED. I HAVE NOTICED MANY POSTS THAT PEOPLE ARE HAVING THE VERY SAME PROBLEM. WHEN YOU BUY A NEW CAR YOU DO NOT WANT TO PAY THOUSANDS OF DOLLARS TO FIX A PROBLEM BECAUSE OF A FAULTY PRODUCT. *TR

Electrical System
Filed Apr 18, 201530,000 milesFL

I WAS NOTIFIED THAT THE REAR QUARTER VENT WINDOW SWITCH MAY OVERHEAT AND MAY CAUSE A BURNING ODOR, SMOKE,OR A DRIVERS DOOR FIRE WITHOUT WARNING. *TR

Electrical System
Filed Apr 16, 2015AL

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Vehicle Speed Control
Filed Apr 15, 201575,000 milesMI

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO THE FLOORBOARD AND THE VEHICLE HESITATED TO ACCELERATE. AFTER THE CONTACT REMOVED HER FOOT FROM THE ACCELERATOR PEDAL, THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT ALSO STATED THAT THE BRAKES WOULD GRIND AFTER THE UNINTENDED ACCELERATION. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Electrical System
Filed Apr 14, 2015PA

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF THE TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/29/15*CN UPDATED 9/17/2015 *JS

Power Train
Filed Apr 13, 201546,319 milesPA

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE VEHICLE COULD NOT BE SHIFTED OUT OF PARK. THE CONTACT ALSO STATED THAT THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE GEAR SHIFT SELECTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,319.

Electrical System
Filed Apr 13, 2015NC

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY.THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Apr 13, 2015IL

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE DEALER WAS CONTACTED AND STATED THAT THE MANUFACTURER WAS ONLY SENDING A FEW PARTS PER WEEK. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY AND ADVISED TO HAVE THE PART DISCONNECTED UNTIL THE REMEDY PARTS BECAME AVAILABLE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Apr 13, 2015AZ

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/18/15*CN THE CONSUMER STATED THE DEALER DISCONNECTED THE SWITCH ON THE VEHICLE. UPDATED 11/16/2015*JS

Electrical System
Filed Apr 12, 201529,000 milesMI

SAFETY EQUIPMENT FAILURE. THE BLIND SPOT MONITORING SYSTEM QUIT WORKING. WE PAID EXTRA FOR THESE SAFETY FEATURES AND THIS WAS A MAJOR FACTOR IN PURCHASING THIS MINI VAN. ANYTHING THAT I HAVE READ ABOUT THIS ISSUE INDICATES THAT DEALERSHIPS HAVE STATED ON MULTIPLE TIMES THAT THIS IS A HUGE PROBLEM WITH ALL CHRYSLER VEHICLES. THE DEALERS WOULD CHARGE APPROXIMATELY $2,200 TO CORRECT THE PROBLEM WITH THE SAME DEFECTIVE / POORLY DESIGNED PARTS. THIS IS NOT A SOLUTION; PAY TWICE FOR SAFETY EQUIPMENT THAT WILL JUST GO BAD IN THE FUTURE. THIS APPEARS TO BE AN ENGINEERING DESIGN ISSUE. SINCE THE VEHICLE WAS SOLD WITH THIS SAFETY FEATURE, I FEEL STRONGLY THATTHIS IS A SAFETY ISSUE. THE WIDESPREAD REPORTED FAILURE OF THE BLIND SPOT MONITORING SYSTEMS SHOULD BE INVESTIGATED. CHRYSLER IS AWARE OF THE PROBLEM BUT HAS NOT ISSUED A RECALL ON THIS. I HOPE THE NHTSA CAN SPUR THEM TO STAND BEHIND THEIR SAFETY SYSTEMS THAT THEY ACTIVELY MARKETED TO THE PUBLIC. I LEASED THE 2011 VEHICLE IN JUNE,2011 AND THEN I PURCHASED IT. ABOUT 6 MONTHS AFTER THAT THE BSM SYSTEM STARTED ACTING UP WITH THE LEFT MIRROR TRIANGLE TURNING ON ERRATICALLY WITH NO OTHER CAR OR ANYTHING AROUND THE VEHICLE. THEN THE PASSENGER SIDE MIRROR TRIANGLE TURNED ON AND THE SYSTEM INDICATED A MALFUNCTION ON THE EVIC. VEHICLE WAS MARGINALLY DIRTY WHEN THIS HAPPENED. IT WAS ALSO COLD OUT (0 DEGREES F TO 30F) IT IS NOW CLOSE TO 70F AND THE SYSTEM STILL DOES NOT FUNCTION. THE VEHICLE HAD 28,000. MILES ON IT AND WAS LESS THAN 3.5 YEARS

Electrical System
Filed Apr 10, 201550,000 milesOH

I HAVE BEEN NOTIFIED OF NEED TO REPLACE REAR QUARTER VENT WINDOW SWITCH. HAVE CALLED DEALER REPEATEDLY EVERY TWO WEEKS, SAME STORY - NO PARTS AVAILABLE, FOR THE PAST TWO MONTHS SINCE RECEIVING THE NOTICE THAT PARTS WERE AVAILABLE TO CORRECT THIS ISSUE. DEALER HAS NO IDEA OF WHEN THEY WILL RECEIVE PARTS. TRIED TODAY TO REACH CHRYSLER AT THEIR 1-800-853-1403 NUMBER. THEY KEEP TELLING ME REPEATEDLY HOW IMPORTANT MY CALL IS TO THEM. I HAVE SPENT OVER 90 MINUTES ON HOLD AWAITING A REPRESENTATIVE TO DISCUSS WHEN I WOULD HAVE A PART ASSIGNED TO ME AT MY DEALERSHIP DAVE DENNIS CHRYSLER IN DAYTON, OH. PHONE CONTACT NEVER MADE. IF THIS IS A CRITICAL RECALL ISSUE BECAUSE OF A POTENTIAL FIRE ISSUE THEN SOMEONE NEEDS TO STEP UP TO THE PLATE AND PRIORITIZE GETTING THIS PART TO MY DEALER. I AM A RETIRED AUTOMOTIVE ENGINEERING MANAGER WHO WORKED FOR CHRYSLER'S COMPETITOR AND BELIEVE ME I KNOW NON-RESPONSIVENESS WHEN I SEE IT. *TR

Electrical System
Filed Apr 9, 2015FL

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO NEEDED DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Apr 6, 2015113,000 milesAZ

ENGINE WOULD NOT TURN ON, VEHICLE SEEM TO NOT GET FUEL OR IT WOULD START THEN STALL. HAD THE FUEL PUMP REPLACED AND PLUGS REPLACED BUT THE PROBLEM REMAINS. *TR

Electrical System
Filed Apr 6, 2015MI

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/19/15*CN THE CONSUMER STATED THE IGNITION SWITCH WAS REPLACED. UPDATED 06/02/15*JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Chrysler Town And Country → · Every Town And Country year → · How the figures are calculated →