Page 31 of 32 · complaints 1,501–1,550 of 1,556

2010 Chrysler Town And Country complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Service Brakes, Hydraulic
Filed Jul 11, 201139,756 milesIL

I PURCHASED A USED 2010 CHRYSLER TOWN AND COUNTRY MINI-VAN IN MAY OF 2011. DURING THE TEST-DRIVE, I NOTED A PULSATING IN THE BRAKES AND, AS A CONDITION OF SALE, ASKED THAT THE BRAKES BE REPAIRED. ACCORDING TO THE DEALERSHIP, THE BRAKE PADS WERE REPLACED, AND THE ROTORS WERE "TURNED". UPON DELIVERY OF THE VEHICLE, I FOUND THE BRAKES TO BE OPERATING WITHOUT THE PULSATING. HOWEVER, AFTER THE PURCHASE, I FOUND THE PULSATING TO CONTINUE TO OCCUR AT HIGHWAY SPEEDS, AND THE VEHICLE WAS RETURNED TO THE DEALERSHIP AGAIN FOR REPAIR. I WAS TOLD THAT THERE WAS A RECALL FOR THE ROTORS, AND THAT THE ROTOR HAD BEEN REPLACED. ONCE AGAIN, I LEFT THE DEALERSHIP, NOTING SMOOTH BRAKE OPERATION. AFTER APPROXIMATELY 2 WEEKS, I BEGAN TO NOTICE THE PULSATING ONCE AGAIN AT HIGHWAY-SPEED BRAKING. ON SATURDAY, JULY 9TH, I WAS DRIVING ON A RURAL HIGHWAY. WHILE ON THE HIGHWAY, I SUDDENLY BEGAN TO HEAR A RUBBING NOISE, ACCENTUATED BY A RHYTHMIC KNOCKING SOUND. I REDUCED SPEED BY LETTING OFF THE ACCELERATOR AND CONTINUED TO LISTEN TO THE NOISE, TRYING TO DETERMINE EXACTLY WHERE IT WAS COMING FROM. I NEXT HEARD THE SOUND OF SOMETHING REBOUNDING OFF THE UNDERCARRIAGE, AND MADE THE DECISION TO STOP. UPON APPLYING THE BRAKES, I WAS MET WITH EXTREME SHUDDERING/PULSATING FROM THE BRAKES AS I PULLED TO THE SHOULDER. AS I INCREASED PRESSURE ON THE BRAKE PEDAL, A GRINDING NOISE COMMENCED FROM THE FRONT RIGHT AREA, AND SHORTLY AFTER THE VEHICLE CAME TO A FORCED STOP, AS THOUGH THE WHEELS HAD LOCKED UP. ON INSPECITIO

Service Brakes, Hydraulic
Filed Jul 11, 201110,000 milesMI

FAULTY BRAKES AT LOW VEHICLE MILEAGE. APPLYING BRAKES AT HIGHWAY SPEEDS RESULTS IN EXCESSIVE VEHICLE SHUDDER PROBABLY DUE TO WARPED ROTORS. THIS IN TURN RESULTS IN HIGHER THAN NORMAL STOPPING DISTANCES. MY FAMILY AND I HAVE 5 CHRYSLER GROUP VEHICLES, 2008 THRU 2010, ALL WITH THE SAME PROBLEM, SOME WITH MILEAGE AS LOW AS 5000 MILES. MY CHRYSLER MINIVAN CURRENTLY HAS ABOUT 10000 MILES. THE DEALER SAID THEY WOULD NORMALLY FIX IT UNDER WARRANTY, BUT SINCE IT HAS BEEN IN SERVICE FOR MORE THAN 12 MONTHS, THEY CAN'T/WON'T DO ANYTHING ABOUT IT. BRAKES ARE ONLY COVERED FOR 12MO OR 12000 MILES. IN MY OPINION THIS IS A PRODUCT DEFICIENCY AND, MORE IMPORTANTLY, A SAFETY DEFECT THAT CHRYSLER HAS HAD ON VARIOUS MODELS FOR A NUMBER OF MODEL YEARS. THESE VEHICLES SHOULD BE RECALLED. *TT

Service Brakes, Hydraulic
Filed Jul 11, 20117,550 milesPA

BRAKES STARTED SHUDDERING AT 7,550. TOOK TO DEALERSHIP. VERIFIED CONCERN, FOUND FRONT BRAKE ROTORS WARPED. "RUNOUT" ON LEFT FRONT ROTOR AND RIGHT FRONT ROTOR. PROBLEM PERSISTED. REMOVED AND REPLACED FRONT BRAKE ROTORS. WE REPLACED THE FRONT ROTORS (DEALERSHIP WOULD NOT COVER). VEHICLE BACK TO DEALERSHIP AT 19,012 MILES, BRAKES SHUDDERING AGAIN. REAR ROTORS WARPED (DEALERSHIP WOULD NOT COVER), WE REPLACED REAR ROTORS. BRAKE SHUDDER AGAIN AT 24,806, RETURNED ONCE AGAIN TO DEALERSHIP. ACKNOWLEDGED PULSATION. NOTHING DONE. WE KEPT THE 2ND SET OF ROTORS FROM THE FRONT. WILL CONTINUE TO KEEP PARTS. WE HAVE A SMALL CHILD THAT RIDES IN THE CAR DAILY. EXTREMELY CONCERNED REGARDING SAFETY. *TT

Engine and Engine Cooling
Filed Jul 6, 201137,000 milesIL

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED. UPON RESTART, THE VEHICLE CONTINUED TO OPERATE AS NORMAL. THE FAILURE RECURRED ONCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 37,000 AND THE CURRENT MILEAGE WAS 38,000.

Electrical System
Filed Jul 1, 201134,000 milesTX

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE KEY INADVERTENTLY TURNED INTO THE ACCESSORY POSITION. THE CONTACT WAS ABLE TO SUCCESSFULLY TURN THE KEY BACK INTO THE NORMAL POSITION AFTER REPEATED ATTEMPTS WERE MADE. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT ALSO RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V139000 (ELECTRICAL SYSTEM: IGNITION), AND PLANNED TO HAVE THE VEHICLE REPAIRED WHEN PARTS BECAME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.

Service Brakes, Hydraulic
Filed Jun 29, 201128,000 milesMI

I HAVE A 2010 TOWN AND COUNTRY. STEERING WHEEL STARTED TO VIBRATE AROUND 29,000 MILES. TOLD I NEEDED NEW ROTORS AND BRAKE PADS. CHRYSLER HAS BEEN USING FAULTY ROTORS FOR THE LAST 3 MODELS AND NEEDS TO RECALL VANS. INEXCUSABLE THAT I SHOULD HAVE TO PAY FOR NEW BRAKES WITH A CAR THAT IS ONLY 1 1/2 YEARS OLD. *TR

Electrical System
Filed Jun 29, 201118,230 milesNC

HAVE A 2010 TOWN AND COUNTRY. VEHICLE STALLED FOR NO REASON AND WAS TAKEN TO DEALER. THEY SAID THEY REINSTALLED SOFTWARE AND WERE GOING TO SEND PAPERWORK. THEY HAVE NOT. SINCE THEN THE CAR HAS STALLED SIX MORE TIMES AND WE WILL BE TAKING IT BACK TO DEALER. WHEN WILL CHRYSLER ACKNOWLEDGE THEY HAVE A PROBLEM? *TR

Vehicle Speed Control
Filed Jun 28, 20118,100 milesFL

SPOUSE WAS ENTERING A PARKING SPACE WITH FOOT ON BRAKE, WHEN VEHICLE UNEXPECTEDLY ACCELERATED, JUMPING OVER STOP CURB AND HITTING BUSHES. THIS IS THE SECOND TIME THIS HAS OCCURRED, BUT THE FIRST TIME THE VEHICLE WAS IN PARK. VEHICLE IS A 2010 MODEL WITH 8000 MILES. VEHICLE WAS TAKEN TO CHRYSLER DEALERSHIP FOR EVALUATION AND BODY REPAIR. COST WAS JUST OVER $1000, HALF OF WHICH I HAD TO PAY DUE TO INSURANCE DEDUCTIBLE. CHRYSLER REP HAS INSPECTED CAR, BUT I HAVE NO DECISION FROM HIM YET. DAMAGE WAS MOSTLY COSMETIC (BUMPER, SCRATCHES, WHEEL WELL AND TIRE PRESSURE MODULE). *TR

Electrical System
Filed Jun 23, 201114,000 milesPA

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V139000 (ELECTRICAL SYSTEM:IGNITION). TWO AUTHORIZED DEALERS WERE NOTIFIED AND THE CONTACT WAS INFORMED THEY WERE UNSURE WHEN PARTS WOULD BE AVAILABLE TO REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,000.

Engine and Engine Cooling › Engine
Filed Jun 23, 20117,000 milesVA

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY TOURING. THE CONTACT STATED THAT WHILE DRIVING 60 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,000 AND CURRENT MILEAGE WAS 9,300.

Structure › Body › Hatchback/Liftgate
Filed Jun 17, 201136,000 milesVT

TL*THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE AUTOMATIC REAR LIFTGATE WOULD RELEASE IN AN OPEN POSITION WITHOUT INTENT. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE KEY FOB WAS REPLACED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. UPDATED 8/29/11 *CN UPDATED 09/21/11

Engine and Engine Cooling
Filed Jun 16, 201131,000 milesNJ

NO WARNING, VAN SHUTS DOWN WHILE DRIVING. HAS OCCURRED 3 TIMES IN THE LAST 5 WEEKS, ONCE ON TOWN ROAD AND TWICE ON HIGHWAY. *TR

Electrical System
Filed Jun 15, 201135,556 milesTX

DRIVING 2010 CHRYSLER TOWN AND COUNTRY AND WAS ACCELERATING INTO A LEFT TURN FROM A STOP SIGN WHEN THE VEHICLE'S ENGINE AND ELECTRICAL SHUT DOWN COMPLETELY. WAS ABLE TO COAST TO SIDE OF ONE WAY STREET JUST IN TIME TO AVOID COLLISION WITH APPROACHING VEHICLE. RESTARTED AND RAN NORMALLY. NO INDICATORS OR SERVICE LIGHTS BEFORE OR AFTER. *TR

Electrical System
Filed Jun 15, 201119,000 milesIN

THE IGNITION ON OUR 2010 CHRYSLER TOWN AND COUNTRY SHUTS OFF TO THE ACCESSORIES MODE FOR NO APPARENT REASON. IT HAS DONE THIS WHEN PARKED AND TWICE WHEN I WAS EXITING OUR DRIVEWAY. WE TOOK IT INTO THE DEALERSHIP BUT THEY CAN NEVER REPLICATE THE SITUATION AND WHEN THEY MADE A CALL TO CHRYSLER THEY STATED IT WAS MADE TO WORK LIKE THAT. THIS IS A VERY UNSAFE ISSUE THAT NEEDS TO BE ADDRESSED BEFORE SOMEONE DIES!! *TR

Service Brakes, Hydraulic
Filed Jun 14, 201120,050 milesNY

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING AN ABNORMAL SQUEAKING AND THE DRIVER SIDE BRAKE WAS FOUND TO BE JAMMED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE SLIDERS ON THE REAR BRAKES WERE CORRODING AND NEEDED TO BE CLEAN AND LUBRICATED. THE MANUFACTURER WAS CONTACTED WHO DID NOT OFFER ANY ASSISTANCE SINCE THEY CONSIDERED THE FAILURE AN ENVIRONMENTAL ISSUE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 20,050 AND THE CURRENT MILEAGE WAS 20,200.

Visibility
Filed Jun 13, 2011300 milesIL

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT THE FRONT WINDSHIELD DEFOGGER FAILED. WHENEVER THE DEFOGGER WAS TURNED ON HIGH OR LOW, IT WOULD NOT MELT SNOW AND ICE FROM THE WINDSHIELD. THE VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT DUPLICATE THE PROBLEM. A SERVICE MANAGER INSPECTED THE FAILURE AND CONTACTED THE MANUFACTURER, WHO STATED THAT THEY WOULD NOT TAKE ANY LIABILITY FOR THE FAILURE. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 4,748.

Engine and Engine Cooling › Engine
Filed Jun 6, 201133,800 milesMI

TL*THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY, TOURING EDITION. THE CONTACT STATED THAT AT LOW SPEEDS WHILE DRIVING AROUND A CORNER THE VEHICLE WOULD STALL. WHEN THE DIAGNOSTIC TEST WAS PERFORMED THE DEALER STATED THAT THERE WAS NO FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 33,800 AND THE CURRENT MILEAGE WAS 34,000.

Electrical System
Filed May 27, 201150,000 milesWV

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 50 MPH WHEN HE DROVE OVER A ROAD BUMP AND THE KEY MOVED FROM THE ON POSITION TO THE ACCESSORY POSITION, CAUSING THE VEHICLE TO STALL WITHOUT WARNING. THE CONTACT SHIFTED INTO NEUTRAL AND WAS ABLE TO RESTART. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE THE CONTACT WAS ADVISED TO HAVE A DIAGNOSTIC TEST PERFORMED. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER THEN REFERENCED NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM: IGNITION) AND ADVISED THAT THE FAILURE COULD BE RELATED BUT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.

Electrical System
Filed May 25, 201134,000 milesMD

VEHICLE SHUTS DOWN WHILE DRIVING. KEY SWITCHES FROM ON TO ACC AND THE ENGINE, STEERING, BRAKES AND OTHER OPERATIONS STOP. VEHICLE CAN BE RESTARTED RIGHT AWAY, BUT SITUATION RECURS UNEXPECTEDLY, PARTICULAR WHEN HITTING BUMPS IN THE ROAD. *TR

Electrical System
Filed May 25, 201115,500 milesAK

OUR 2010 CHRYSLER TOWN AND COUNTRY IS HAVING THE FOLLOWING ISSUE: THE ENGINE SHUTS OFF FOR NO APPARENT REASON. IT HAS DONE THIS WHEN SITTING STILL AND WHILE BEING DRIVEN. THE LATEST INCIDENT MY WIFE WAS DRIVING DOWN AN INTERSTATE HIGHWAY AT HIGHWAY SPEEDS AND THE VAN'S ENGINE SHUT OFF. THE LAST FEW TIMES WE HAVE HEARD A SOUND FROM THE AREA OF THE KEY/IGNITION SWITCH LIKE THE KEY MAY HAVE MOVED OUT OF THE ON POSITION OR POPPED OUT. WE HAVE TAKEN IT TO THE DEALER SEVERAL TIMES BUT THEY CAN NEVER REPLICATE THE SITUATION. THIS IS A DANGEROUS SITUATION ESPECIALLY WHEN DRIVING AT HIGHWAY SPEEDS ON A BUSY EXPRESSWAY. *TR

Engine and Engine Cooling › Engine
Filed May 23, 201134,000 milesMA

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 40 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO IMMEDIATELY RESTART THE VEHICLE AND STATED THAT THE FAILURE WOULD RECUR SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO RESET THE COMPUTER TO THE ORIGINAL FACTORY SPECIFICATIONS, HOWEVER FOUR DAYS LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS AWAITING FURTHER INSPECTION. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THEY WOULD ISSUE A RECALL BY THE END OF MAY 2011. THEY OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 34,000.

Service Brakes, Hydraulic
Filed May 22, 2011202 milesTN

WHILE TRAVELING AT HIGHWAY SPEEDS, AN EMERGENCY STOP IS NECESSARY BUT WHEN BRAKES ARE APPLIED, A LOUD RUMBLING NOISE IS HEARD FROM THE FRONT OF THE VEHICLES, THE BRAKE PEDAL GOES DOWN ALMOST TO THE FLOORBOARD AND VEHICLES FAILS TO STOP. THIS ONLY OCCURS AT HIGHWAY SPEEDS, AND IN EMERGENCY STOPPING SITUATIONS. IT HAS HAPPENED APPROXIMATELY 18 TIMES SINCE AUGUST, 2010. DEALER'S TECHNICIAN SAYS IS "NORMAL" IN 2010 CHRYSLER VEHICLES. *TR

Service Brakes, Hydraulic
Filed May 19, 20118,000 milesMI

BRAKES START SHUDDERING AT 8,000 MILES, REAR ROTORS TURNED AT 12,000 MILES, NO HELP, DIFFERENT DEALER ALL NEW ROTORS AND PADS AT 16,000 MILES, EVERYTHING GOOD, BRAKES SHUDDERING AGAIN AT 23,000 MILES, TOLD WHEELS OUT OF BALANCE - WHEELS WEREN'T OUT OF BALANCE, STILL SHUDDERING, BACK AT DEALER AGAIN - THEY DON'T THINK IT'S THE BRAKES - THEY ARE FULL OF BULL! *TR

Service Brakes, Hydraulic
Filed May 12, 2011212 milesTN

BRAKING SYSTEM LOUD NOISE AND FAILURE TO STOP VEHICLE (INTERMITTANT). *TR

Unknown or Other
Filed May 9, 201134,175 milesCA

TRAVELING IN MARKED 70MPH ZONE IN NUMBER TWO LANE OF WESTBOUND TRAFFIC. ENGINE SUDDENLY CUT OFF. LUCKILY COULD COAST THROUGH TWO LANES TO SIDE OF FREEWAY. CAR STARTED UP AND GOT HOME. NEXT DAY, TOOK TO DEALER WHO COULD NOT FIND ANY PROBLEMS IN CAR'S COMPUTER. NOR, COULD FIND PROBLEM WHEN TEST DRIVING. DEALER SAID THEY COULDN'T DO ANYTHING MORE UNLESS THERE WAS A RECALL. I WAS ALMOST REAR ENDED WHEN ENGINE FAILED. I ALSO LOST STEERING AND BRAKES, AND CAR WAS DIFFICULT TO CONTROL UNTIL RESTARTED.

Engine and Engine Cooling
Filed May 3, 20111,500 milesPA

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STARTED THE VEHICLE AND A WARNING INDICATOR ILLUMINATED INTERMITTENTLY, FOLLOWED BY THE ENGINE STALLING. THE VEHICLE WAS RESTARTED YET THE FAILURE RECURRED WHILE DRIVING AT ANY SPEED AND WHEN FIRST STARTING THE IGNITION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE FOR THE SAME FAILURE. THE CONTACT WAS AWAITING THE ARRIVAL OF A PART NEEDED FOR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.

Latches/Locks/Linkages › Hood › Latch
Filed Apr 28, 2011IL

2010 CHRYSLER TOWN & COUNTRY, UNIT 1 WAS TRAVELING EASTBOUND ON THE OHIO TURNPIKE AT MILE POST 124 IN THE LEFT CENTER LANE, UNIT 1 HOOD LATCH FAILED CAUSING THE HOOD OPEN STRIKING THE FRONT WINDSHIELD. UNIT 1 PULLED OFF ONTO THE NORTH SHOULDER TO FINAL REST. *BF ACCORDING TO THE POLICE REPORT, THE LATCH WAS STILL ATTACHED TO THE HOOK ON THE VEHICLES FRAME. THE HOOD LATCH WAS MISSING AND THE SCREWS APPEARED TO BE STRIPPED. THE DRIVER CLAIMED HE SECURED THE HOOF AFTER CHECKING THE FLUIDS ON MARCH 25, 2011. THE DRIVER STATED THE HOOD WAS REPAIRED PREVIOUSLY, DUE TO A PRIOR CRASH. (OHIO TRAFFIC CRASH REPORT # 10-0231-90)*JB UPDATED 05/11/11* BF

Power Train › Automatic Transmission
Filed Apr 20, 201128,876 milesCA

MY 2010 CHRYSLER T&C MY CAR ENGINE SHUT OFF WHILE DRIVING. KEY MOVED ITSELF TO ACC POSITION. LOST POWER STEERING. *TR

Electrical System › Ignition
Filed Apr 18, 201125,000 milesCA

TL*THE CONTACT RENTED A 2010 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED WITHOUT WARNING. AFTER WAITING FIVE MINUTES, THE ENGINE RESTARTED. THE IDENTICAL FAILURE RECURRED FOR THE SECOND TIME. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO LOCATE THE PROBLEM. THE DEALER WAS PERFORMING A FURTHER INVESTIGATION TO DETERMINE THE CAUSE OF FAILURE. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V139000 (ELECTRICAL SYSTEM:IGNITION). THE CONTACT WAS WAITING FOR A RESPONSE FROM THE DEALER TO FIND OUT IF THE VIN WAS INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.

Unknown or Other1 killed
Filed Apr 13, 201121,010 milesWI

I WAS PUTTING THE STOW AND GO SEAT (BEHIND DRIVER'S SEAT) INTO THE STORAGE COMPARTMENT. I WAS HOLDING UP THE FLOOR BOARD FLAP IN MY LEFT HAND AND USED MY RIGHT HAND TO LIFT THE FOLDED SEAT INTO THE FLOOR COMPARTMENT. AS I FOLDED THE SEAT INTO THE COMPARTMENT, MY RING FINGER ON RIGHT HAND GOT WEDGED OR CAUGHT IN THE SEAT MECHANISM. I COULD NOT GET THE FINGER OUT. I RETURNED THE SEAT TO THE UPRIGHT POSITION THINKING THAT THE FINGER WOULD BECOME LOOSE AND I COULD REMOVE IT. IT STILL WOULD NOT COME OUT. I WAS IN OUR GARAGE AND MY WIFE WAS AWAY. THERE WAS NO WAY I COULD GET MY FINGER OUT BY MYSELF. I WAS ABLE TO YELL TO A NEIGHBOR WHO CAME OVER. HE UNSCREWED ONE SCREW AND THEN USED THE SCREWDRIVER TO PRY MECHANISM OPEN SUFFICIENT WHERE I COULD REMOVE THE FINGER. I SUSTAINED A BROKEN FINGERNAIL AND CUT TO THE FINGER. HAD THE NEIGHBOR NOT HEARD ME, I WOULD HAVE STUCK UNTIL SOMEONE ARRIVED TO HELP ME.

Unknown or Other
Filed Apr 12, 201117,823 milesGA

PURCHASED A USED 2010 CHRYSLER TOWN & COUNTRY MARCH 19,2011..ON THE SECOND DAY MARCH 20, 2011 WITH 17823 MILES THE CAR SHUT OFF WHILE DRIVING. AT THAT TIME WASN'T SURE WHAT WAS HAPPENING. IT OCCURRED 2 MORE TIMES IN THE NEXT WEEK. STILL UNSURE WHAT WAS HAPPENING. THEN ON APRIL 5 IT OCCURRED AGAIN WHILE MAKING A RIGHT HAND TURN. WE THEN REALIZED IT WAS ACTUALLY SHUTTING OFF IN DRIVE. WHEN IT HAPPENS EVERYTHING SHUTS OFF (LOSING POWER STEERING ETC) MAKING IT VERY DIFFICULT TO PULL OVER AND RESTART VEHICLE. WE TOOK IT TO THE DEALER THE NEXT DAY AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND THERE WAS NO DTCS OCCURRING. LEFT IT AT DEALER ANOTHER DAY AND STILL NO DUPLICATION. HAVE HAD CAR BACK FOR TWO MORE DAYS WITH DEALER AND STILL NO DUPLICATION. SO AT THIS POINT THEY ARE UNABLE TO DO ANYTHING FOR US. THE PART THAT IS FAILING WE BELIEVE IS THE WIN MODULE. IT IS VERY SCARY AND DANGEROUS. IT APPEARS THAT A RECALL MAY BE COMING OUT BUT NOT SURE IF IT WILL INCLUDE OUR VEHICLE. SPOKE WITH CHRYSLER MANY TIMES AND THEY CAN NOT CONFIRM THAT ALSO THEY AGREED THAT THERE IS NOTHING THEY CAN DO. WILL NOT PROVIDE LOANER OR RENTAL CAR BECAUSE OF NO DUPLICATION OF PROBLEM AT DEALERS. WE ARE VERY CONCERNED AND NOT SURE WHAT TO DO. JUST DON'T DRIVE VERY MUCH. *TR

Visibility
Filed Apr 11, 2011WI

VERY UNSAFE DEFROSTERS ON THE 2010 CHRYSLER TOWN & COUNTRY LIMIT VAN. WHEN TURNED ON IT BLOWS UP IN THE CENTER BUT NOT OUT ON THE SIDES TO CLEAR ICE OR SNOW IN WINTER IN WISCONSIN. WE WERE ON INTERSTATE 90 DURING A SNOW STORM. WE HAD TO PULL OVER TO CLEAR THE WINDSHIELD. IT WOULD NOT KEEP THE ICE AND SNOW FROM BUILDING UP ON THE BOTTOM AND SIDES OF THE OUTSIDE OF THE WINDSHIELD & WITH THAT THE WIPERS BECAME THICK WITH ICE. VERY UNSAFE TO DRIVE UNDER THAT DESIGN. THE 2011 TOWN & COUNTRY LIMIT VAN HAS A NEW DEFROSTER DESIGN NOW. ANY FIX FOR MY 2010?? *TR

Electrical System
Filed Apr 7, 20118,839 milesNC

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING AND WAS TOWED TO AN AUTHORIZED DEALER. THE DEALER ADVISED HER THAT A WIRE HAD FRACTURED AT THE LINK POWER DISTRIBUTION CENTER. THE DEALER REPAIRED THE WIRE. THE FAILURE MILEAGE WAS 8,839 AND THE CURRENT MILEAGE WAS 8,900. UPDATED 05/05/11*LJ UPDATED 05/13/11

Steering
Filed Apr 5, 201128,000 milesMI

THE VEHICLE WILL RANDOMLY STALL WHILE DRIVING. THE VEHICLE SHUTS DOWN AND POWER STEERING IS GONE. ONE ONE OCCASION THE KEY IN THE IGNITION ACTUALLY MOVED TO THE ACC POSITION

Fuel System, Gasoline
Filed Mar 30, 201117,000 milesPA

I WAS TRAVELING FROM PA TO PALM COAST FL AND WHEN I WAS ABOUT TEN BLOCKS FROM MY DESTINATION THE CAR SLOWED UNTIL IT WAS HARDLY MOVING AND ALL OF THE TROUBLE LIGHTS LIT UP ON THE DASHBOARD. AFTER ABOUT FIFTEEN MINUTES OF BARELY MOVING IT SPED UP FOR AWHILE AND THEN SLOWED DOWN AND THE SAME SEQUENCE OF EVENTS HAPPENED. I ARRIVED AT MY DESTINATION AND CALLED THE LOCAL CHRYSLER DEALER AND WAS INFORMED THAT IT WOULD BE OVER A WEEK BEFORE THEY COULD LOOK AT MY CAR. I CALLED MY BROTHERS MECHANIC AND DROVE THE CAR TO HIS SHOP WITHOUT ANY PROBLEM. THE NEXT DAY I PICKED UP THE CAR AND WAS INFORMED THAT THE ELECTRONIC CONTROL SYSTEM WHICH CONNECTS THE ACCELERATOR PEDAL TO THE ENGINE VIA SENSORS WAS PLUGGED UP WITH A GOOEY SUBSTANCE THAT EXTENDED TO THE ENGINE. HE ATTRIBUTED THIS TO THE ETHANOL ALCOHOL WHICH HE CLAIMED WAS A SOLVENT WHICH WILL DISSOLVE PLASTIC, RUBBER AND CERTAIN TYPES OF FIBER GLASS AND EVEN ALUMINUM. HE WENT ON FURTHER TO SAY THAT IT PROBABLY WAS CAUSED BY A CONCENTRATION OF ETHANOL IN THE TANKS AT THE GAS STATIONS WITCH BY LAW HAS TO HAVE 10% BUT WHEN THE TANKS ARE LOW COULD BE AS MUCH AS 50%. HE REMEDIED THE CONDITION BY PUTTING A CLEANING FLUID THROUGHOUT THE WHOLE SYSTEM AND ENGINE. MY CONCERN IS WHAT IF THIS ELECTRONIC CONTROL HAD INSTEAD OF STICKING AND SLOWING THE CAR DOWN HAD STUCK WHEN I WAS DOING 70 MPH ON I95. REMEMBER WHAT HAPPENED TO THE TOYOTA. IT SHOULD BE NOTED THAT A NUMBER OF SMALL ENGINE MANUFACTURERS WILL NOT WARRANTY PROBLEMS CAUSED BY THE CONCENT

Power Train
Filed Mar 18, 201111,859 milesUT

ENGINE STALLED WHILE DRIVING IN REVERSE. VEHICLE WAS OUT OF THE DRIVEWAY, HALFWAY ACROSS THE STREET WHEN ENGINE STALLED. *TR

Engine and Engine Cooling
Filed Mar 4, 20112,200 milesNY

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 15 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AS IT RESUMED NORMAL OPERATION YET THE FAILURE RECURRED ONE WEEK LATER. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSIS OF REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 2,200.

Structure › Body › Door
Filed Mar 1, 2011121 milesVA

PURCHASED BRAND NEW, NEVER OWNED 2010 CHRYSLER TOWN AND COUNTRY, SECOND DAY OF OWNING VEHICLE NOTICED OVER SENSITIVE OBSTRUCTION DETECTION IN THE DRIVER SIDE REAR POWER SLIDING DOOR. HAVE HAD VEHICLE FOR 4 MONTHS AND PROBLEM HAS GOTTEN WORSE. HAVE COME OUT FROM STORES TO FIND THE DOOR OPEN BECAUSE IT HAD NOT SHUT PROPERLY. IT ATTEMPTS TO CLOSE THEN REOPENS THEN TRIES TO CLOSE AND GOES THROUGH THIS PROCESS ABOUT 10 TIMES BEFORE HAVING TO MANUALLY SHUT DOOR. RESEARCHED ONLINE AND SEE ITS A CONSTANT PROBLEMS FOR OTHERS AS WELL. DOOR ALSO OPENED ON ME WHILE PUMPING GAS, AND WHILE I WAS QUICK ENOUGH TO REMOVE THE GAS BEFORE HITTING, THE DOOR DID HIT THE GAS CAP AND SHOVE IT INTO THE VAN CAUSING A DENT FROM THE PRESSURE OF THE DOOR.. *TR

Electrical System1 injured
Filed Feb 24, 2011200 milesOH

TL*THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THERE WAS A BEEPER ON THE REAR LIFT GATE OF CERTAIN MODELS THAT WAS NOT ON HIS VEHICLE. THE BEEPER WOULD WARN ANYONE WHEN THE GATE WAS GOING UP OR DOWN. SINCE THIS FUNCTION WAS NOT ON HIS PARTICULAR MODEL YEAR, HE HAS BEEN INJURED BY THE GATE COMING DOWN ON HIS HEAD. THE INJURY WAS NOT SERIOUS. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HIM THAT HE WOULD HAVE TO CHANGE THE SOFTWARE AND ADVISED HIM THAT THE THEY RECEIVED A LARGE NUMBER OF COMPLAINTS IN REGARDS TO CONSUMERS NOT WANTING THE FEATURE, SO THEY DID NOT INSTALL IT ON THE 2010 MODELS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200. THE VIN WAS UNAVAILABLE.

Equipment
Filed Feb 16, 2011FL

2010 CHRYSLER TOWN & COUNTRY. CONSUMER STATES LACK OF ALARM ON ELECTRIC OPERATED GATE CREATES A HAZARD *TGW

Electrical System
Filed Feb 3, 201126,000 milesVA

2010 CHRYSLER TOWN & COUNTRY TOURING, THE ENGINE CUTS OFF WITHOUT ANY WARNING LIGHTS COMING ON. MY VEHICLE HAS CUT OFF 4 TIMES WITHIN THE PAST 45 DAYS , 2/3/2011 TODAY'S DATE. I TOOK THE VEHICLE TO A CHRYSLER DEALER, BUT THEY COULDN'T FIND ANY THING WRONG WITH THE CAR.PERSONALLY I THINK THE COMPUTER IS THE PROBLEM, I HAD THE SAME THING HAPPEN TO A 1983 DODGE DAKOTA AND IT WAS FOUND TO BE THE COMPUTER, REPLACED THE COMPUTER AND DROVE THE TRUCK OVER 1000,000 MORE MILES WITHOUT A PROBLEM. I ALSO HAVE A PROBLEM WITH THE VAN DOWN SHIFTING WHILE THE SPEED CONTROL IS ON, WHEN GOING DOWN A HILL. *TR

Engine and Engine Cooling
Filed Dec 15, 20105,327 milesNY

TL*THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED WITH A COMPLETE LOSS OF ELECTRICAL POWER THAT ALSO RESULTED IN BRAKE FAILURE. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED IT BEGAN TO FUNCTION NORMALLY. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON TWO OCCASIONS WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS CURRENTLY BEING DIAGNOSED BY THE DEALER FOR THE SIMILAR FAILURES. THE FAILURE MILEAGE WAS 5,327. UPDATED 02/07/11 *BF UPDATED 02/14/11

Electrical System
Filed Dec 9, 20102,900 milesGA

TL*THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, THE CONTACT OPENED THE REAR DOOR OF THE VEHICLE AND NOTICED THAT THERE WAS NO WARNING SOUND TO NOTIFY SOMEONE WHO MIGHT BE STANDING IN FRONT OF THE DOOR THAT IT WAS OPENING. THE CONTACT BELIEVED THAT TO BE A SAFETY CONCERN. THE FAILURE MILEAGE WAS APPROXIMATELY 2,900. UPDATED 02/03/11*LJ THE CONSUMER STATED THE REAR DOOR WOULD LIFT WITH NO WARNING. THE CONSUMER WAS INFORMED THE WARNING SIGNAL WAS NOT INSTALLED. UPDATED 02/04/11*JB

Air Bags › Frontal
Filed Nov 16, 2010123,213 milesMO

AIR BAG DEPLOYED ON DRIVER SIDE LAST NOV 13, 2010 THEN AIR BAG DEPLOYED ON PASSENGER LAST MAY 2010. BOTH DEPLOYED WHEN THE CAR IS PARKED AND ENGINE IS OFF. LAST MAY 2010, AIR BAG DEPLOYED ON PASSENGER SIDE WHILE DRIVING. *TR

Power Train
Filed Sep 21, 20108,000 milesTN

2010 CHRYSLER TOWN AND COUNTRY VAN STALLS FREQUENTLY CAUSING COMPLETE LOSS OF POWER, INCLUDING STEERING. THIS OCCURS AT DIFFERENT TIMES, IMMEDIATELY UPON STARTING VEHICLE, DURING ACCELERATION, DURING TURNS, GOING STRAIGHT, AND ALSO WHEN DECELERATING. BASICALLY IT OCCURS WHEN LESS EXPECT IT CAUSING A GREAT SAFETY RISK. DEALERSHIP SAYS THAT CAN'T FIX THE PROBLEM B/C THEY CAN'T DUPLICATE IT. HOWEVER, TODAY IT STALLED ON MAJOR ROAD JUST AS I GOT OFF INTERSTATE AND I WAS ABLE TO COAST IT UP RIGHT IN FRONT OF THEIR DEALERSHIP. CALLED AND ASKED FOR SERVICE MANAGER TO COME OUT AND SEE FOR HIMSELF. THEY INSISTED I MUST RESTART IT AND BRING IT INTO SHOP ONLY TO THEN BE TOLD THEY WILL HAVE TO GET IT TO STALL AGAIN TO HOOK UP MACHINE (WHICH CAN'T LEAVE GARAGE) TO DIAGNOSE PROBLEM. THEY THEN AGREED THEY SHOULD HAVE LEFT IT STALLED AND PUSHED IT IN. VERY FRUSTRATING FOR A NEW VEHICLE. IF THEY CAN NOT FIX THIS TIME WILL PURSUE MY RIGHTS UNDER THE LEMON LAW. VERY DANGEROUS! *TR

Electrical System › Ignition › Switch
Filed Sep 20, 20102,000 milesNJ

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY TOURING. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH WHEN HE DROVE OVER A ROAD BUMP. AS HE DROVE OVER THE BUMP, THE IGNITION SWITCH KEY INDEPENDENTLY MOVED FROM THE START POSITION TO THE ON POSITION. THE VEHICLE THEN STALLED ABNORMALLY. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND STATED THAT THE IGNITION SWITCH APPEARED TO BE LOOSE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 2,000.

Structure › Body › Hatchback/Liftgate › Support Device/Strut1 injured
Filed Sep 15, 20104,200 milesNY

TL*THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AUTOMATIC DOORS ON THIS MODEL DOES NOT HAVE MOTION SENSORS. THE TAILGATE FELL ON THE CONTACT'S HEAD. THE CONTACT STATED IF THE VEHICLE HAD MOTION SENSORS THE TAILGATE WOULD HAVE REOPENED. ALSO THE SLIDING DOORS ON BOTH SIDES HAVE ON OCCASION CLOSED ON THE CONTACT'S HAND CAUSE SERVER DAMAGE. THE CONTACT STATED WITH THE MOTION SENSORS THE SLIDING DOORS WOULD HAVE REOPEN WHEN SOMEONE ENTERS THE PATH WAY. THE CONTACT STATED MOTION SENSORS ARE NEEDED DUE TO THE CONTACTS HANDICAP CONDITION. THE CONTACT CALLED THE MANUFACTURER REGARDING MOTION SENSOR THAT WERE PROVIDED ON THE PREVIOUS MODEL AND THE DEALER STATED THAT FEATURE IS NOT AVAILABLE ON THE 2010 MODEL. THE FAILURE MILEAGE WAS 4,200. UPDATED 01/11/2011*LJ UPDATED 03/28/11

Steering
Filed Sep 3, 201016,052 milesNE

TL*THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS THE ALIGNMENT NEEDED TO BE ADJUSTED. THE VEHICLE PULLED TO THE LEFT EACH TIME THE VEHICLE WAS DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST THREE TIMES FOR TO BE REPAIRED AND THEY COULD NOT DUPLICATE THE PROBLEM. THE MANUFACTURER WAS CALLED AND A REPRESENTATIVE ALSO INSPECTED THE VEHICLE AND FOUND NO PROBLEM WITH THE ALIGNMENT. HE STATED THAT WAS THE WAY THE VEHICLE SHOULD BE DRIVEN. THE FAILURE MILEAGE WAS 16,052.

Wheels
Filed Aug 23, 201048,500 milesMI

PROBLEM APPEARED AT 48,500 MILES, SEVERE FRONT WHEEL BEARING NOISE & VIBRATION LEADING TO BRAKE PERFORMANCE UNSTABLE. SEVERE VIBRATION CAUSED A) "TRACTION CONTROL LIGHT PERMANENTLY ON". B) ABS BRAKING ON/OFF. FRONT RIGHT HUB WHEEL BEARING REPLACED AT 53,500 MILES. ABOVE ISSUES A & B WERE TEMPORARILY ELIMINATED. NOW FRONT LEFT HUB WHEEL BEARING HAS INITIATED WITH NOISE & VIBRATION PROBLEM @ 54,000 MILES. SEVERE FRONT LEFT HUB WHEEL BEARING HAS CAUSED BRAKE PROBLEMS. VEHICLE IS NOT STOPPING AND VEHICLE IS AWAITING HUB WHEEL BEARING REPLACEMENT AT 56,552 MILES. SURPRISINGLY: FRONT LEFT HUB WHEEL BEARING ON 23AUG10 IS NOT AVAILABLE AT ANY PARTS STORE, EXISTENCE OR AVAILABILITY IS "CERO". *TR

Electrical System › Horn
Filed Aug 19, 2010FL

2010 CHRYSLER TOWN&COUNTRY VAN LIMITED. CONSUMER STATES 3 SAFETY DEFECTS WITH VEHICLE *TGW THE ELECTRONIC DOOR LOCK WORKED INTERMITTENTLY, THE HORN REQUIRED EXCESSIVE OPERATING FORCE AND THE CONSUMER WAS UNABLE TO ADJUST THE REAR HEAD REST DUE TO ITS DESIGN. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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