Page 27 of 32 · complaints 1,301–1,350 of 1,556

2010 Chrysler Town And Country complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Electrical System
Filed Apr 8, 201461,140 milesMI

VEHICLE INTERMITTENTLY LOSES POWER AT LOW SPEEDS. COMPLETELY SHUTS DOWN. CAN RESTART ENGINE IMMEDIATELY. THIS OCCURRED IN JAN, FEB AND MAR 5 TIMES. VEHICLE TAKEN TO VERO BEACH CHRYSLER-JEEP-DODGE IN FLORIDA ON 2/07/14 AND AGAIN ON 3/7/14 AFTER CONTACTING CHRYSLER CUSTOMER SERVICE. DEALERSHIP UNABLE TO DETERMINE CAUSE OR DUPLICATE PROBLEM. WE ARE CONCERNED ABOUT DRIVING BACK TO MICHIGAN ON THE HIGHWAYS FEARING THE ENGINE COULD LOSE POWER. *TR

Electrical System
Filed Apr 7, 201460,000 milesTX

TL* THE CONTACT OWNS 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE DID RESTART; HOWEVER, THE FAILURE OCCURRED THREE TIMES OVER A PERIOD OF TWO WEEKS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 11V139000(ELECTRICAL SYSTEM). THE VIN WAS NOT INCLUDED IN THE RECALL AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Electrical System
Filed Apr 4, 201450,000 milesPA

MY VAN HAS SHUT OFF COMPLETELY WITH NO WARNING APPROXIMATELY 2-5 TIMES A MONTH SINCE DECEMBER 2013. I HAVE TAKEN IT TO THE DEALER 5 TIMES AND THEY HAVE BEEN UNABLE TO FIX THE ISSUE. I HAVE ALMOST BEEN HIT SEVERAL TIMES WITH MY CHILDREN IN THE CAR. THERE IS NO WARNING I LOSE STEERING BUT THE POWER LIKE THE RADIO STAYS ON. THE LAST TIME THIS HAPPENED 4/3/2013 I ALSO LOST MY BRAEKS. THEY SAY SINCE THEY CANT REPLICATE THE PROBLEM ITS NOT THEIR CONCERN. THEY HAVE REPLACED MY WIN MODULE TWICE AS WELL AS MY KEYS. *TR

Electrical System
Filed Apr 3, 201434,900 milesPR

VAN HAS WIRELESS IGNITION SYSTEM PROBLEMS. VAN HAS INTERMITTENT SHUT OFF, VAN HAS INTERMITTENT NO START ISSUES. VAN HAS INTERMITTENT WARNING CLUSTER, WIPER, GAUGES, AND HEADLIGHT SHUT OFF AND ON PROBLEMS. VAN IS DANGEROUS TO MY FAM. AND OTHERS!!!!!!! FOUND RECALL L-25 BUT THIS IS FRAUD RECALL; ONLY INSTALLING RUBBER RING ON WIN MODULE. CHRYSLER MUST SERVICE ALL VEHICLES WITH THESE PROBLEMS ASAP BEFORE THEY GET IN MORE LAWSUITS AND KILL MORE PEOPLE. CHRYSLER HAS CASE NUMBER: S10008000021 RELEASE DATE: 9/7/10 INVOLVES WIPER, GAUGE, LIGHTING AND CLUSTER PROBLEMS THAT IS HAPPENING TO THOUSANDS OF THEIR UNITS. ALSO BULLETIN #: 08-025-11 5/27/11 INVOLVES PROBLEMS WITH WIRELESS IGNITION SYSTEM THAT IS HAPPENING TO THOUSANDS OF THEIR UNITS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Engine
Filed Apr 3, 201479,000 milesVA

THE ENGINE WILL JUST SHUT OFF WITH ABSOLUTELY NO WARNING. THE ENGINE HAS BEEN DOING THIS FOR THE PAST 2 MONTHS TYPICALLY DURING THE FIRST 5-10 MINUTES WE ARE DRIVING AND IT HAS ALWAYS BEEN AT SPEEDS LOWER THAN 40 MPH. WE HAVE GONE AS MANY AS 6 DAYS WITHOUT ANY INCIDENT AND AS MANY DAYS AS 4 STRAIGHT DAYS OF IT HAPPENING (CONSECUTIVELY). THE DEALERSHIP WAS UNABLE TO "DUPLICATE" THIS EVENT AND HAS TOLD US THAT THE SYSTEM INDICATES NO "ERROR MESSAGES.". DESPITE OUR LIVES BEING IN SIGNIFICANT DANGER EVERY TIME WE DRIVE THIS VEHICLE, THE DEALERSHIP HAS INDICATED THEY CAN'T DO ANYTHING TO HELP US! ALTHOUGH OUR MODEL YEAR DID HAVE A RECALL, WE WERE TOLD THAT IT DIDN'T APPLY TO OUR VEHICLE. (SAME SYMPTOMS AS THE RECALL.) *TR

Engine
Filed Apr 1, 201441,000 milesMO

I WAS TURNING A SLOW CURVE AND I AM NOT SURE WHAT CAUSED IT, BUT MY ENGINE TURNED OFF, MY POWER STEERING AND GAS PEDAL FAILED. MY BRAKES DIDN'T SEEM TO WORK AS WELL AND I HAD TO COME TO A SLOWED STOP AND FORCE MY STEERING TO TURN ONTO AN OFF ROAD SO I DIDN'T CAUSE AN ACCIDENT. WHEN I CAME TO A STOP I TURNED THE ENGINE OFF AND BACK ON AND THE CAR STARTED UP RIGHT AWAY AND I HAVE NOT HAD AN ISSUE SINCE. I AM NOT SURE IF I BUMPED THE KEYS IN THE IGNITION OR NOT. UNFORTUNATELY, I HAVE HAD A FEW FAMILY EMERGENCIES AND HAVE HAD TO RESCHEDULE THE APPT TO GET MY CAR LOOKED AT AND DO NOT KNOW THE ISSUE. I AM CONCERNED THAT IT HAS TO DO WITH THE RECALLS OF CARS WITH FAULTY KEY/IGNITION ISSUES. I JUST BOUGHT THIS CAR THAT WAS SUPPOSEDLY CERTIFIED BACK IN NOVEMBER OF 2013 WITH ONLY APPROX. 37,000 MILES ON IT. SHOULD I GIVE THIS BACK AS A LEMON AND GET A DIFFERENT VEHICLE? *TR

Service Brakes
Filed Mar 30, 201435,000 milesMI

I BOUGHT THE CAR 12-14-2012. THIS HAD HAPPENED A COUPLE OF TIMES BEFORE I BEGAN TO RECORD THE INCIDENTS. WHEN I AM DRIVING AT HIGHWAY SPEED (55) THE CAR I PUT MY FOOT ON THE BRAKE PEDAL I WANT TO SLOW DOWN OR STOP THE BRAKE PEDAL IS COMPLETELY SOFT AND GOES TO THE FLOOR. THE CAR STAND ON ITS NOSE IN A SKIDDING STOP. THIS HAS HAPPENED 11 TIMES FIRST 7-20-13 AND THE LAST 2-19-20-14.I HAVE REPORTED MOST OF THEM TO THE DEALER SHIP. THEY TOOK THE CAR IN AND LOOKED FOR SOME THING WRONG BUT COULD NOT FIND ANYTHING WRONG.I AM MAKING THIS COMPLAINT TO YOU BECAUSE I BELIEVE SOMETHING IS VERY WRONG AND DANGEROUS WITH THE CAR I AM AFRAID OF IT BUT I DON'T THANK I CAN AFFORD TO TRADE CARS AT THIS. TIME .I WOULD LIKE TO HAVE THE CAR REPAIRED SO I COULD FEEL THE CAR IS SAFE FOR MYSELF AND FAMILY. *TR

SteeringCrash
Filed Mar 28, 2014IL

WHILE BEGINNING TO DRIVE THE CAR DISPLAY LIGHT OF THE DASH BOARD WILL SHOW A SLIPPERY SIGN AND THE STEERING WILL LOCK UP AND ENGINE TURNS OFF. YOU CAN NOT STEER THE CAR - YOU HAVE TO BRAKE, PLACE IN PARK AND START THE ENGINE BACK UP. THIS HAPPENS TWICE OR SO A WEEK. HAPPENS ALSO WHEN GOING OVER A BUMP AND IN DRY CONDITIONS(MEANING IT'S NOT WET WHEN LIGHT IS DISPLAYED SLIPPERY). - ALREADY HAD THE RECALL L25 DONE IN AUGUST 2011. THIS IS A HUGE PROBLEM FOR CRASHING THE CAR (SINCE YOU CAN NOT STEER)! ALREADY CAUSED AN ACCIDENT FOR ME IN WET PAVEMENT(02/2014). *TR

Electrical System
Filed Mar 26, 201460,000 milesTX

MY CAR HAD THE WIN START PART REPLACED IN THE 2011 RECALL. I HAVE FOUND THE ISSUES LISTED BELOW ON SEVERAL WEBSITES AS BEING RELATED, SO I AM LISTING THEM ALL. IN THESE OTHER REPORTS THE WIN START IS LISTED AS THE PROBLEM, AND REPLACING THIS PART IS $700+. AN EXCESSIVE COST TO REPAIR A COMPONENT THAT FAILS SO FREQUENTLY, OR THAT HAS ALREADY BEEN REPLACED ONCE ON THE CAR. MULTIPLE ISSUES: FIRST THE ISSUE IS THAT WHEN I AM DRIVING, THE CAR PAUSES OR HESITATES LIKE IT IS GOING TO DIE. THERE IS NO PATTERN TO THIS, IT HAPPENS AT RANDOM SPEEDS AND UNDER RANDOM CONDITIONS. DEPENDING UPON THE TIMING AND DURATION, THIS IS DEFINITELY HAZARDOUS ISSUE. SECOND: THE KEY CONTINUOUSLY GETS STUCK IN THE IGNITION, AND I MUST SIT IN THE CAR WITH THE CAR OFF, OR TRY TO RESTART AND SHIFT THE GEARS, SOMETIMES UP TO 10-15 MINUTES BEFORE I CAN REMOVE THE KEY. IN THE BEGINNING IT HAPPENED ONLY IF I HAD BEEN DRIVING FOR AWHILE. YESTERDAY IT HAPPENED AND I DROVE ONLY TWO MILES. THIRD: THE CAR WON'T START. IT SOMETIMES HAPPENS AFTER THE KEY HAS BEEN STUCK. I HAVE HAD THE BATTERY AND OTHER COMPONENTS CHECKED, BUT NOTHING IS AN OBVIOUS ANSWER. AGAIN, OTHER WEBSITES CONNECT THIS TO THE OTHER ISSUES HEREIN LISTED AND THE RESOLUTION IS REPLACING THE WIN START. *TR

Engine
Filed Mar 24, 201459,000 milesOK

THE ENGINE IS BURNING OIL AT THE RATE OF MORE THAN 1QT PER 1000 MILES. CHRYSLER SAYS THIS IS ACCEPTABLE WITHIN THEIR POWER TRAIN WARRANTY. THIS IS UNACCEPTABLE FOR A 2010 VEHICLE WITH 59000 MILES. *TR

Electrical System
Filed Mar 24, 201445,000 milesMN

THE VEHICLE STALLED WHILE DRIVING. NO OTHER INDICATIONS OR WARNING LIGHTS AT THE TIME. THE VEHICLE WAS BEING DRIVEN AT APPROXIMATELY 35 MILES AN HOUR WHEN IT SUDDENLY SHUT OFF. VEHICLE PULLED TO THE SIDE OF A BUSY INTERSECTION TO AVOID COLLISION. *TR

Electrical System
Filed Mar 23, 201478,000 milesVA

MY WIFE AND I PURCHASED A 2010 CHRYSLER TOWN AND COUNTRY WITH A MANUFACTURE DATE OF 11/10, ABOUT 2 WEEKS AGO, AND WE IMMEDIATELY WERE HAVING ISSUES WITH THE VEHICLES ENGINE BEING SHUT OFF WHILE DRIVING. I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT THE SAME MODEL VEHICLE MANUFACTURED BETWEEN AUGUST 3, 2009 AND JUNE 17, 2010 WERE RECALLED DUE TO THIS SAME ISSUE. APPARENTLY THEY WERE BUILT WITH IGNITIONS THAT COULD ACCIDENTALLY SWITCH FROM THE "RUN" POSITION TO "ACCESSORY," THEREBY CAUSING THE ENGINE TO SHUT OFF. BUT MY SAME EXACT MODEL VEHICLE IS NOT COVERED BY THIS RECALL BECAUSE IT DOES NOT FALL WITHIN THE MANUFACTURE DATE FOR THE RECALL. I AM HIGHLY UPSET AT THIS BECAUSE MY WIFE IS THE MAIN OPERATOR OF THIS VEHICLE AND MY SON IS WITH HER IN THE VAN. I WANT SOME ANSWERS ABOUT THIS ISSUE, AND A REASON WHY MY VAN IS NOT IN THE RECALL WHEN IT IS OBVIOUS THAT ALL VANS OF THIS MODEL YEAR ARE AFFECTED, I REFUSE TO PAY TO HAVE THIS FIXED WHEN IT IS OBVIOUS THIS IS A MANUFACTURERS DEFECT. YOUR RECALL I.D. IS NHTSA CAMPAIGN ID: 11V139000. THANK YOU. *TR

Tires
Filed Mar 22, 201476,804 milesME

CORRODED NUT ON LEFT FRONT WHEEL VALVE STEM ALLOWED THE STEM TO DROP INTO THE TIRE RESULTING IN SUDDEN LOSS OF AIR PRESSURE IN TIRE. THERE WAS NO WARNING PRIOR TO VERY SUDDEN FLAT TIRE. *TR

Service Brakes
Filed Mar 21, 201435,000 milesMI

AFTER I BEGAN TO KEEP A RECORD OF THE HAPPENINGS HAVE 11 TIMES BEGINNING JULY 20 13. THE LAST TIME IT HAS HAPPENED WAS FEBRUARY 19-2014. SEVERAL OF THESE TIMES I HAVE REPORTED THIS HAPPING TO THE GARAGE CHECKED THE CAR AND COULD NOT FIND ANYTHING WRONG. I HAVE REPORTED IT A FEW TIMES SINCE . THEY JUST LOOK AT AND SAY WE DO NOT TO DO WE CAN FIND NOTHING WRONG. I AM VERY SCARED OF THE CAR .I WANT IT ON RECORD THAT I HAVE A PROBLEM IFIT DOES HAPPEN .[ WHEN DRIVING AT HIGHWAY SPEED FOR A TIME YOU NEED TO STOP OR SLOW DOWN YOU STEP ON THE BRAKE PEDAL IN A NORMAL FASHON THE BRAKE PEDAL WILL GO COMPLETTLY SOFT GO TO THE FLOOR AND THE CAR WILL STAND ON ITS NOSE IN COMPLET STOP. *TR

SteeringCrash1 injured
Filed Mar 21, 201451,000 milesMI

THE VEHICLE SHUTS OFF WHILE DRIVING. THIS CAUSED AN ACCIDENT. THIS COULD HAVE BEEN DEATH. THE DEALERSHIP WANTS TO CHARGE ME $680 TO FIX IT. YES, THIS IS AN EGR VALVE ISSUE. THIS IS NOT AS THOUGH THE SUNROOF WONT OPEN. THE CAR TURNS COMPLETELY OFF LEAVING NO STEERING IN THE MIDDLE OF DRIVING, STEERING AND TURNING. THIS IS UNBELIEVEABLE THAT THIS IS NOT BEING ADDRESSED AS OF YET BY CHRYSLER. I WILL BE TAKING THE COMPANY TO COURT IF THIS IS NOT ADDRESSED BY MARCH 29, 2014. I CARRY INFANT BABIES IN MY CAR. THIS IS MY WARNING TO CHRYSLER. FIX MY VAN'S EGR AND THROTTLE SO AN INNOCENT LIFE IS NOT TAKEN FROM THIS EARTH. *TR

Electrical System
Filed Mar 19, 201449,000 milesPA

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE DEALER REPLACED THE BATTERY AS A TEMPORARY REMEDY HOWEVER, THE REMEDY FAILED TO FIX THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,000 AND THE CURRENT MILEAGE WAS 50,777. UPDATED 05/28/14 MA THE CONSUMER STATED THIS ISSUE AND REPAIR IS IDENTICAL TO A RECALL FOR THE SAME MAKE AND MODEL THROUGH JULY 2014 BUILD DATE. UPDATED 05/29/2014 *JS

Steering
Filed Mar 14, 2014108,000 milesNC

THIS CAR SHUTS DOWN OF BEING DRIVEN ABOUT TWO HOURS. IT SHUTS DOWN AT THE END OF A TRIP AS I COME INTO TOWN AND TAKE MY FOOT OFF OF THE GAS. THE DEALERSHIP HAS TEST DROVE THE CAR MULTIPLE TIMES AND THEY CANNOT FIND WHAT THE PROBLEM IS. IT IS NOW APPARENT THIS IS A MUCH LARGER PROBLEM. *TR

Structure › Body1 injured
Filed Mar 13, 201438,000 milesPA

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE THE REAR HATCH DOOR WAS CLOSING, IT STRUCK HER IN THE HEAD. THE HATCH DOOR WAS SUPPOSED TO RETRACT WHEN THERE WAS AN OBSTRUCTION BUT THE DOOR CONTINUED TO CLOSE. THE CONTACT SUSTAINED INJURIES TO THE RIGHT SIDE OF HER FACE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

Engine
Filed Mar 13, 201450,000 milesMI

2010 CHRYSLER TOWN AND COUNTRY MY WIFE AND I HAVE BEEN DRIVING VEHICLE AND MULTIPLE TIMES OVER THE LAST 6 MONTHS THE VEHICLE STALLS WITHOUT WARNING. ON ONE INSTANCE MY WIFE WAS TURNING AT AN INTERSECTION WHEN THE CAR SHUT OFF UNEXPECTEDLY AND WHEN THIS OCCURRED THE POWER STEERING STOPPED WORKING AND MY WIFE NEARLY ROLLED INTO ONCOMING TRAFFIC. ON ANOTHER INSTANCE THE VEHICLE STALLED ON ME TRAVELING DOWN THE FREEWAY AND I HAD TO PUT THE VEHICLE IN NEUTRAL AND START IT AGAIN, WHEN I DID THIS IT SEEMED LIKE THE CAR HAD TO TURN OVER FOR A FEW SECONDS BEFORE IT WOULD START UP. WE HAVE 3 CHILDREN AND THIS IS A VERY DISTURBING ISSUE AS IT RELATES TO SAFETY. I WOULD LIKE TO SEE CHRYSLERS INTERNAL ISSUE TRACKING ON THESE ITEMS DURING LAUNCH OF THE VEHICLE BECAUSE I HAVE A RELATIVE A FEW YEARS BACK WHO HAD A VERY SIMILAR ISSUE WITH THE CHRYSLER JEEP GRAND CHEROKEE HE OWNED. IT SEEMS TO ME THAT THIS IS A BIGGER SYSTEM ISSUE WITH CHRYSLER AS A WHOLE. IN ADDITION TO THIS SAFETY I HAVE MULTIPLE NUISANCE ISSUES WITH MY VEHICLE FROM DOOR LOCKS THAT BUZZ, SLIDING DOOR SEALS THAT ARE CUT UP AS A RESULT OF IMPROPER INSTALLATION OF DOOR, WINDOW EDGE SEALS THAT APPEAR TO HAVE BEEN TOO LONG BUT INSTALLED ANYWAY AND AIR LEAK SOUND RESULT FROM POOR WORKMANSHIP, REAR POWER DOOR THAT HAS STOPPED WORKING. *TR

Electrical System
Filed Mar 11, 201415,000 milesPA

MY HUSBAND TOOK MY 2010 CHRYLSER TOWN & COUNTRY VAN TO THE DEALER FOR THE IGNITION RECALL. WHEN HE ARRIVED HOME HE EXPLAINED TO ME THAT WHEN HE LEFT THE DEALER HE HAD NO ELECTRIC IN THE VEHICLE. HE RETURNED TO THE DEALER AND THEY TOLD HIM THAT HE HAD TO BE CAREFUL NOT TO TURN THE IGNITION TOO FAR TO THE LEFT OR THIS WOULD HAPPEN. THIS WAS SUPPOSE TO CORRECT A PROBLEM NOT CREATE A NEW ONE. I WOULD HAVE THOUGHT THAT NHTSA WOULD HAVE REVIEWED THE FIX OF THE IGNITION ISSUE AND INSURED THAT IT DID NOT CREATE YET ANOTHER PROBLEM. I RETURNED TO THE DEALER AND TOLD THEM TO RETURN MY CAR TO THE ORIGINAL EQUIPMENT SINCE I FELT THE REPAIR WAS MUCH WORSE THEN THE RISK THAT RESULTED IN THE RECALL. WHEN WILL NHTSA TAKE THESE ISSUES SERIOUSLY ENOUGH TO ENSURE THAT THE SUPPOSEDLY CORRECTION OF AN ISSUE DOES NOT CAUSE A GREATER CONCERN? I HAD NO LIGHTS, NO RADIO, NO HANDSFREE PHONE CONNECTION ONCE THE "RECALL PARTS" WERE INSTALLED.

Electrical System
Filed Mar 11, 201452,000 milesKY

THE FOLLOWING LIGHTS CAME ON: ABS, ANTI SKID, CHECK ENGINE LIGHT. THE ENGINE STARTED MISSING THEN THE SECURITY INDICATOR LIGHT CAME ON AND THE ALARM INSIDE WENT OFF. I HAD NO ELECTRICAL CONTROLS. THE WINDOWS WOULDN'T ROLL DOWN, THE DOOR LOCKS WOULDN'T WORK AND THEN THE ENGINE SHUT OFF. THE OUTSIDE ALARM THEN WENT OFF TOO. I HAD TO DISABLE THE ALARM BY UNHOOKING THE BATTERY CABLE. I HAD THE CAR TOWED IN TO THE DEALER AND THEY TOLD ME THAT THE CAR WAS NOT COMMUNICATING WITH THE COMPUTER AND THEY HAD NO IDEA WHAT THE PROBLEM WAS. I THEN CALLED CHRYSLER AND CHECKED TO SEE IF THERE HAD BEEN A RECALL OF ANY KIND AND SURE ENOUGH MY VEHICLE HAD THE RECALL# L25. I HAVE NEVER RECEIVED A RECALL NOTICE BUT THE GENTLEMEN THAT I SPOKE WITH AT CHRYSLER CORP. SAID THAT ACCORDING TO THEIR RECORDS THE WIN MODULE HAD BEEN REPLACED ON MY VAN AND THAT MY VEHICLE HAD BEEN REPAIRED ON 2-7-2012. THAT NEVER HAPPENED!! IT IS CURRENTLY BEING CHECKED OUT BY THE CHRYSLER TECH AT OUR LOCAL DEALER. THEY SAID THEY ARE ONLY ALLOWED TO REPLACE THE RUBBER GASKET INSIDE THE MODULE AND IF THE MODULE ITSELF IS BAD I WILL HAVE TO PAY FOR THE MODULE. THE GENTLEMEN I SPOKE WITH AT CHRYSLER CORPORATION TOLD ME THAT THE MODULE WOULD BE COVERED AT NO CHARGE. THIS IS CRAZY!!! MY TWO YOUNG GRANDSONS WERE IN THE VAN WHEN ALL THIS HAPPENED. NEEDLESS TO SAY THEY WERE TERRIFIED. THIS PROBLEM NEEDS IMMEDIATE ATTENTION. THE GOVERNMENT NEEDS TO GET INVOLVED HERE. THIS IS DEFINITELY A SAFETY ISSUE!! *TR

Wheels
Filed Mar 9, 201436,500 milesMI

2 FLAT TIRES CAUSED BY FAILED TIRE PRESSURE SENSORS. THE VALVE WITH THE TIRE PRESSURE SENSOR BROKE OFF ON 2 TIRES DURING THE FIRST INCIDENT (2 FLATS AT ONCE). 2ND INCIDENT HAPPENED ON MARCH 9, 2014 IN A CAR WASH (VEHICLE HAS ROUGHLY 56K ON IT AT THE TIME OF THE 2ND INCIDENT). *TR

Electrical System
Filed Mar 5, 201480,000 milesDE

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 11V139000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS NOT AVAILABLE.

Engine
Filed Mar 3, 201410,000 milesMI

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS NOT ABLE TO BE STARTED AND WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. *TR

Electrical System
Filed Feb 25, 201489,000 milesMI

THE ENGINE SHUT DOWN UNEXPECTEDLY. EVERYTHING ON THE CAR JUST TURNED OFF. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES AND RE-STARTED THE CAR. THIS IS THE SECOND TIME THAT THIS HAS HAPPENED RECENTLY. *TR

Vehicle Speed Control
Filed Feb 24, 201472,000 milesNE

TWICE MY VEHICLE SHUT OFF WHILE DRIVING ON A CITY ROAD AT APPROXIMATELY 35 MPH. THERE WERE NO DASH WARNINGS OTHER THAN THE ELECTRONIC STABILITY CONTROL ICON WAS LIT THE FIRST EPISODE. THE RADIO WAS WORKING, ALL OTHER DASH LIGHTING APPEARED NORMAL FOR A CAR IN OPERATION. I HAD BEEN DRIVING ABOUT 20 MINUTES, SO THE CAR WAS NOT "COLD". THE FIRST TIME, I DID NOT EVEN REALIZE THE CAR HAD STALLED UNTIL I NOTICED IT WAS LOSING SPEED AND THEN FOUND THE CAR WAS NOT RESPONDING TO THE GAS PEDAL. I COASTED INTO THE RIGHT LANE AND TURNED ONTO A SIDE STREET (THAT'S WHEN I REALIZED I HAD NO POWER STEERING, NO BRAKES, AND THE CAR WAS TRULY STALLED). I CONTINUED COASTING TO A STOP. I THEN PUT THE CAR IN PARK AND ATTEMPTED TO RESTART IT. IT RESTARTED IMMEDIATELY, RUNNING SMOOTHLY, SO I CONTINUED ON MY WAY HOME WONDERING WHAT COULD HAVE CAUSED IT TO DIE LIKE THAT? LESS THAN A MILE LATER, IT STALLED AGAIN! THIS TIME I PUT THE CAR IN NEUTRAL AND WHILE CRUISING/COASTING TURNED THE IGNITION KEY TO START TO TRY AND RE-START THE CAR. I THEN PUT THE TRANSMISSION BACK INTO DRIVE TO SEE IF IT HAD RESTARTED, AND SURE ENOUGH I WAS ON MY WAY AGAIN. NO OTHER INDICATORS OF AN ISSUE ON THE DASH. IT HAS NOT HAPPENED SINCE. I WENT OUT ON AN ERRAND LATER THAT EVENING AND THE EPISODE DID NOT REPEAT. I AM QUITE NERVOUS TO TAKE IT ON THE INTERSTATE. MY GOSH! WHAT IF I HAD BEEN ON THE INTERSTATE (75 MPH SPEED LIMIT) TURNING A CURVE, NO POWER STEERING, SLOWING TO A COAST AND PANICKED AS TO WHAT WAS WRONG? I HAVE AN A

Electrical System
Filed Feb 19, 2014OR

2010 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO VEHICLE IGNITION RECALL. *SMD THE CONSUMER STATED AFTER THE RECALL WAS PERFORMED, THE PROBLEMS WITH THE KEYS WAS IMMEDIATE. THE KEYS STRAINED TO GET PAST THE RUBBER TRIANGULAR-SHAPED OBJECTS THAT WERE INSTALLED AS PART OF THE RECALL. THE CONSUMER COULD FEEL THE TWISTING FORCE ON THE KEY EACH TIME. PRIOR TO THE CHANGE OF THE IGNITION, THERE WAS NO SIGNIFICANT FORCE EXERTED ON THE KEY IN THE IGNITION. A FEW MONTHS AFTER THE RECALL, THE CONSUMER NOTICED THE KEYS WERE STARTING TO BECOME DAMAGED. BY THE SUMMER OF 2012, THERE WAS EVIDENCE OF CRACKING IN THE BODIES OF THE KEYS. BY THE SUMMER OF 2013, BOTH KEYS WERE BROKEN, BUT STILL WORKING. BY DECEMBER 2013, BOTH KEYS WERE BROKEN, AND ONE WAS FALLING APART. ONE KEY NO LONGER WORKED IN THE IGNITION AND THE OTHER KEY NO LONGER WORKED TO OPEN THE DOORS. ONE OF THE KEYS STARTED TO WORK INTERMITTENTLY IN IGNITION. ON ONE OCCASION, WHILE AWAY FROM HOME, IT TOOK 30 MINUTES TO GET THE CAR STARTED, BECAUSE THE VEHICLE DID NOT RECOGNIZE THE KEY. THE CONSUMER STATED IT WAS CLEAR, FROM THE FORCE EXERTED ON THE KEYS BY THE RUBBER TRIANGLES, IT WAS A MATTER OF WHEN, RATHER THAN IF, IT WILL HAPPEN AGAIN. THE CONSUMER PURCHASED A THIRD KEY AND WAS ABLE TO PROGRAM IT HIMSELF. *JB

Electrical System
Filed Feb 14, 201446,000 milesFL

THE HEADLIGHTS DIM, THE RADIO STOPS, THE FOUR LIGHTS DIRECTLY OVER THE SPEEDOMETER COME ON AND OFF, THE SPEEDOMETER DROPS TO ZERO WHEN THE DUMMY LIGHTS COME ON. PERIODICALLY THE VEHICLE SHUTS OF AS IT IS MOVING. THIS ALL STARTED HAPPENING AFTER THE NHTSA CAMPAIGN #11V139000 RECALL ON THE IGNITION WAS REPLACED. IT HAS BEEN TO THREE SEPARATE CHRYSLER DEALERS A TOTAL OF SEVEN TIMES. IT HAS BEEN OUT OF SERVICE FOR MORE THAN 30 DAYS. NEITHER CHRYSLER NOR THE DEALER WANTS TO RESOLVE THIS PROBLEM. THEY WANT TO SELL ME A NEW CAR! *TR

Electrical System
Filed Feb 14, 201480,000 milesAZ

MY CAR HAS A HISTORY NOW OF SHUTTING OFF WHILE DRIVING. I TOOK THE CAR IN TWICE INTO THE DEALERSHIP AND WAS TOLD THAT THEY COULD NOT FIND THE PROBLEM (CAR WAS ON A BELT FOR DAYS AND TEST DRIVEN AS WELL). I SPENT ABOUT $800 FIXING NON-RELATED ISSUES THAT WERE SUPPOSED TO SOLVE THE PROBLEM AND DID NOT SOLVE IT. LAST WEEK, MY CAR DID THE SAME THING - TURNED OFF AND LOCKED ON THE FREEWAY- AND WE TOOK IT IN AND THE DEALERSHIP WHO COULD NOT FIND AN ERROR. WE CALLED CHRYSLER AND WERE TOLD THAT ALTHOUGH OTHER 2010'S HAD BEEN RECALLED FOR AN IGNITION ISSUE, MY VAN WAS NOT ON THE LIST. THIS MORNING I READ THAT OTHER MODELS FROM 2005-2007- OVER 780,000 VEHICLES WERE RECALLED FOR THE SAME PROBLEM- TURNING OFF MYSTERIOUSLY WHILE DRIVING. IT HAPPENED ON THE FREEWAY TO MY HUSBAND ALMOST CAUSING A CRASH. I AM FORCED TO TRADE MY CAR IN AND TAKE A FINANCIAL LOSS. I HOPE THAT THE CAR IS NOT RESOLD BECAUSE I BELIEVE THE IGNITION IS FAULTY BUT THE DEALERSHIP WOULD NOT REMOVE THE PART TO TEST AND CHRYSLER IS NOT DOING ANYTHING TO REMEDY THE CAR. I HOPE MORE CARS ARE RECALLED AND THAT THE COMPANY AND DEALERSHIP TAKE THIS ISSUE MORE SERIOUSLY. *TR

Power Train
Filed Feb 13, 201493,000 milesCA

WHEN I DOWNSHIFT FROM DRIVE AT ANY SPEED, IT WILL NOT UPSHIFT WITHOUT MOVING INTO NEUTRAL AND THEN INTO DRIVE. THIS MOVE IS DISTRACTING AND POSSIBLY DANGEROUS. THE DEALER IN WATSONVILLE CLAIMS THAT IT IS NOT COVERED UNDER THE 100K WARRANTY BECAUSE IT IS NOT PART OF THE DRIVE TRAIN. THEY SAY THAT THE SHIFTER HAS TO BE REPLACE TO THE TUNE OF $600. I DO NOT BELIEVE THEM DUE TO SOME OTHER REAPAIRS THAT WERE NOT HANDLED IN A PLEASING MANNER. *TR

Structure › Body › Door
Filed Feb 13, 201457,000 milesMI

DRIVERS SIDE SLIDING DOOR OPENS RANDOMLY BY ITSELF AFTER THE CAR IS PARKED. IT OPENS AND CLOSES EVEN WHEN THE DOORS HAVE BEEN LOCKED BY THE KEY FOB OR MANUALLY. LUCKILY IT HASN'T OPENED WHILE DRIVING YET. HAD TO DISCONNECT THE BATTERY UNTIL WE COULD HAVE IT CHECKED . CALLED THE LOCAL CHRYSLER DEALER AND THEY HAD NEVER HEARD OF THE PROBLEM. THEY WERE NO HELP AT ALL AND SEEMED TO BE IMPOSITIONED BY THE QUESTION. CHECKING ON LINE, THERE SEEMS TO BE OTHERS WITH THE SAME PROBLEM. *TR

Vehicle Speed Control
Filed Feb 11, 201430,000 milesIN

I WAS ON TRAVELING ON THE INTERSTATE HEADING TO MY WORKPLACE. AT APPROXIMATELY 1:45 PM CT, I MOVED TO THE FAST LANE IN ORDER TO PASS A VEHICLE. WHEN I ACCELERATED, THE CAR SHIFTED INTO A HIGHER GEAR AND THEN I SAW THE RPM GAUGE GO ALMOST TO RED LINE - AS IF I PRESSED THE ACCELERATOR TO THE FLOOR. THE CAR ACCELERATED RAPIDLY AND I QUICKLY APPROACHED A DANGEROUS SPEED. TAKING MY FOOT OFF THE PEDAL DID NOT HELP. THERE WAS NO CAR MAT STUCK UNDER THE PEDAL AND PUMPING THE PEDAL DID NOT RESOLVE THE PROBLEM. WHEN BRAKING, THE CAR WAS FIGHTING THE BRAKES. I PLACED THE CAR INTO NEUTRAL AND THE CAR BEGAN TO SLOW DOWN (CURIOUSLY, THE RPMS ALSO DROPPED!) - WHEN I DROPPED BELOW THE SPEED LIMIT, I PUT THE CAR'S GEAR BACK IN DRIVE. THE CAR ONCE AGAIN ACCELERATED AND THE RPMS ROSE AGAIN AS IF I FLOORED THE PEDAL. I TRIED REPEATING MY SAME STEPS TO NO AVAIL AND THEN I ONCE AGAIN PLACED THE CAR IN NEUTRAL. DUE TO THE MASSIVE AMOUNTS OF SNOW IN THE AREA, THERE WAS NO SHOULDER FOR ME TO PULL ONTO (OCCUPIED BY SNOW PILES) AND THERE WERE NO NEARBY EXITS (I WAS TRAVELING NORTHBOUND ON I-294 HAVING JUST PASSED THE 95TH STREET EXIT - NEXT EXIT IS SEVERAL MILES AWAY) AND TO COMPOUND THE ISSUE, I HAD TRAFFIC IN FRONT AND BEHIND ME. THIS WAS A FREIGHTING SITUATION AND I DON'T USUALLY GET SCARED EASILY! I TOOK OUT MY CELL PHONE TO GET READY TO CALL 911. WHILE DOING THIS I WAS LOOKING FOR A SAFE TIME AND PLACE TO PUT THE CAR IN NEUTRAL WHERE I PLANNED TO JUST SHUT THE CAR OFF WHEN I COULD PULL OFF SOMEWHE

Electrical System
Filed Feb 4, 201464,000 milesCO

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED HER VEHICLE WAS INCLUDED IN NHTSA RECALL CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND WAS REPAIRED BUT THE FAILURE DESCRIBED IN THE RECALL CONTINUED TO OCCUR. WHILE DRIVING HER VEHICLE IT INDEPENDENTLY SHUT OFF WHICH ALSO AFFECTED HER BRAKES, POWER STEERING AND ENGINE. AN APPOINTMENT WAS SCHEDULED WITH A CERTIFIED CHRYSLER DEALERSHIP. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

Engine
Filed Feb 3, 201445,000 milesWI

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 15 MPH WHEN THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE EGR VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

Engine
Filed Jan 21, 201480,000 milesMD

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE ENGINE STALLED WITHOUT WARNING. THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. TWO INDEPENDENT DEALERS PERFORMED DIAGNOSTIC TESTING BUT NEITHER WAS ABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 94,000.

Electrical System
Filed Jan 13, 201451,600 milesFL

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 45 MPH WHEN THE IGNITION DROPPED OUT OF THE VEHICLE AND THE ENGINE STALLED. THE VEHICLE WAS TAKEN TO DEALER FOR INSPECTION HOWEVER, THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT WAS OFFERED TO REPLACE THE WIN MODULE, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 51,600. UPDATED 2/11/14*CN

Electrical System
Filed Jan 2, 201450,000 milesPA

THE HEAD LIGHTS GO OUT INTERMITTENTLY OR WON'T COME ON AT ALL. THE TURN SIGNALS WILL NOT WORK AS WELL AS THE HORN. SOMETIMES EVERYTHING WORKS AND SOMETIMES IT DOESN'T. THIS IS EXTREMELY DANGEROUS WHILE DRIVING AT NIGHT AND ALMOST CAUSED AN ACCIDENT AS THE HEAD LIGHTS WENT OUT WHILE DRIVING. I DID SOME RESEARCH ONLINE AND THIS IS A PROBLEM THAT MANY CHRYSLER TOWN AND COUNTRY OWNERS HAVE REPORTED. THE ISSUE IS BELIEVED TO BE THE TIPM. *TR

Electrical System
Filed Dec 31, 201377,000 milesTX

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 11V139000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 77,000. UPDATED 2/11/14*CN

Electrical System
Filed Dec 31, 201377,000 milesTX

VEHICLE HAS BEEN SHUTTING OFF WHILE DRIVING DOWN THE HIGHWAY. PRIOR TO THIS IT HAS BEEN TURNING OFF BY ITSELF WHEN STARTING IT IN THE DRIVEWAY TO WARM UP. THIS ALL STARTED ABOUT 4 MONTHS AGO. THIS IS DANGEROUS ESPECIALLY WHEN YOU HAVE YOUNG CHILDREN ALSO. LOOKING AT THE RECALL IT IS ONLY FOR THE CANADA VEHICLES. THIS SHOULD'NT BE THE CASE IF THERE IS THE SAME VEHICLE DOING THE SAME THING AND FALLS INTO THE CRITERIA OF THE RECALL. *TR

Interior Lighting
Filed Dec 26, 201326,000 milesMI

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 26,000 AND THE CURRENT MILEAGE WAS 26,400. UPDATED 03/05/14*LJ ALSO, THERE WAS A PROBLEM WITH THE INTERIOR LIGHTING AND THE PASSENGER WINDOW. UPDATED 03/18/14

Engine
Filed Dec 18, 201326,000 milesMI

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE ENGINE STALLED AS THE ESP WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000.

Electrical System
Filed Dec 13, 201375,000 milesNJ

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 12 MPH, THE VEHICLE SUDDENLY STALLED AS ALL OF THE ELECTRONICS IN THE VEHICLE POWERED DOWN. THE VEHICLE WAS DIAGNOSED AND THE KEY WAS REPLACED BUT THE DEFECT WAS NOT REMEDIED. THE CONTACT WAS INFORMED THAT THE IGNITION MODULE WAS REPLACED IN 2011 UNDER NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM) BY THE PREVIOUS OWNER BUT THE DEFECT WAS RECURRING. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 75,000.

Suspension
Filed Dec 12, 201350,000 milesTX

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STALLED NUMEROUS TIMES WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 119,000. ...UPDATED 03/07/14 *BF THE MOTOR MOUNTS, AND HUB ASSEMBLIES NEEDED TO BE REPLACED. ALSO, THE VEHICLE HAD AN OIL PAN LEAK, AND THE HEATER HOSE FAILED. UPDATED 03/13/14

Tires › Pressure Monitoring and Regulating Systems
Filed Dec 2, 201362,000 milesNY

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, HE HEARD A LOUD NOISE AS THE TIRE PRESSURE MONITORING SYSTEM WARNING LIGHT ILLUMINATED. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE HE NOTICED THAT THE FRONT PASSENGER'S SIDE TIRE HAD EXPLODED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO INFORMED THE CONTACT THAT THE TIRE PRESSURE SENOR HAD MALFUNCTIONED. THE TIRE AND SENSOR WERE REPLACED. THE FAILURE ALSO OCCURRED WITH THE FRONT DRIVER'S SIDE TIRE PRESSURE SENSOR. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. UPDATED 3/5/14*CN

Service Brakes
Filed Nov 30, 201337,500 milesMI

NOTICED AN UNUSUAL SOUND COMING FROM LR. EXITED VEHICLE AND IMMEDIATELY SMELLED BURNING BRAKE PADS. LR WHEEL TOO HOT TO TOUCH. DROVE VEHICLE REMAINING 1/2 MILE HOME. AFTER ONLY FIVE MINUTES OF INTERNET RESEARCH I HAD LITERALLY THOUSANDS OF COMPLAINTS ON THIS SAME ISSUE,MOSTLY 2008 TO 2012 MODELS. MY VEHICLE HAS LESS THAN 38000 MILES ON IT AND MORE THAN 50% OF THOSE ARE HIGHWAY MILES. SEEMS LIKE THE SHEER VOLUME OF COMPLAINTS WOULD WARRANT A RECALL OR AT THE VERY LEAST A NHTSA INVESTIGATION. I WILL CERTAINLY TELL EVERYONE I KNOW TO STAY AWAY FROM CHRYSLER PRODUCTS ALTOGETHER. *TR

Electrical System
Filed Nov 14, 201385,000 milesFL

AC AND RADIO CUTTING OFF WHEN DRIVING. CAR ENGINE CUTTING OFF WHEN DRIVING. WIN MODULE NEEDS TO BE REPLACED. THE CAR WAS ALREADY RECALLED FOR THIS ISSUE. *TR

Air BagsCrash1 injured
Filed Nov 13, 201375,000 milesMI

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 15 MPH AND ATTEMPTING TO CROSS AN INTERSECTION, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A PASSENGER IN THE CONTACT'S VEHICLE SUSTAINED INJURIES TO THE LIP AND RIGHT SHOULDER. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE YARD. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE FAILURE MILEAGE WAS 75,000.

Electrical System
Filed Nov 9, 201352,100 milesSC

MY CHRYSLER TOWN AND COUNTRY 2010 VAN CUTS OFF WHILE I AM DRIVING IT!!!! THIS HAS NOW HAPPENED 8 TIMES! ONCE WHILE I WAS DRIVING AT 55MPH!! ANOTHER TIME I WAS PULLING OUT ONTO THE HIGHWAY WHEN MY 2010 TOWN AND COUNTRY VAN DIED! CARS IN TWO LANES WERE BLARING THEIR HORNS AND HAD TO SWERVE OFF THE ROAD TO KEEP FROM HITTING ME! I TOOK IT TO THE CHRYSLER DEALER WHERE IT STAYED FOR 13 DAYS. THEY COULD NOT FIGURE OUT THE PROBLEM BUT REPLACED THE COMPUTER(PCM). LESS THAN 48 HOURS LATER IT HAD HAPPENED 2 MORE TIMES! I RETURNED IT TO THE DEALERSHIP WHERE IT REMAINS NOW. CHRYSLER HAS GIVEN ME A CASE NUMBER AND I AM HOPING FOR ANSWERS SOON. THEY HAVE REFUSED TO RENT ME A CAR THUS FAR. I CANNOT SEEM TO GET CHRYSLER TO UNDERSTAND (OR CARE) HOW DANGEROUS THIS IS. I DON'T WANT TO DIE JUST SO MY HUSBAND CAN SUE THEM! HELP *TR

Electrical System
Filed Nov 5, 201357,000 milesOH

I WAS DRIVING HOME FROM WORK AND THE LIKES STARTED FLASHING AND THEN WENT OUT. THE PARKING LIGHTS AND FOG LIGHTS WERE THE ONLY LIGHTS THAT WORKED. NEXT MORNING THE LIGHTS WORKED. A FEW DAYS LATER SAME THING HAPPENED WHILE I WAS DRIVING. I SENT A LETTER TO CHRYSLER AND THEY WANTED ME TO TAKE IT TO DEALERSHIP TO GET LOOKED AT. IT TOOK ME A COUPLE WEEKS TO GET IT THERE CAUSE MY OTHER CAR WAS IN THE SHOP. I HAD DAYS THAT THE LIGHTS WOULD NOT COME ON AND DAYS THAT THEY WORKED. AFTER TAKING IT TO DEALER THEY SIMPLY TIGHTENED THE BATTERY CABLES AND CHARGED ME FOR IT. LESS THEN A WEEK LATER IT IS ACTING UP AGAIN. LIGHTS WILL EITHER WORK, FLASH ON AND OFF, OR NOT COME ON AT ALL. I WROTE ANOTHER LETTER TO THEM AND HAVE AN APPOINTMENT TO TAKE IT IN ON FRIDAY BUT AM CONSIDERING JUST CUTTING MY LOSSES AND TRADING IT IN BECAUSE I CARRY KIDS IN MY VAN AND THIS IS NOT A SAFE VAN. *TR

Electrical System
Filed Nov 4, 201349,000 milesAZ

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE VEHICLE WAS PARKED AND AFTER NUMEROUS ATTEMPTS THE KEY RELEASED FROM THE IGNITION SWITCH. THE FAILURE RECURRED FIVE TIMES. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 11V139000 (ELECTRICAL SYSTEM;) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE WIN MODULE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 49,000. THE VIN WAS UNAVAILABLE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Chrysler Town And Country → · Every Town And Country year → · How the figures are calculated →