Page 26 of 32 · complaints 1,251–1,300 of 1,556

2010 Chrysler Town And Country complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Engine
Filed Aug 11, 201469,672 milesMI

HOSE AND TUBE,HEATER RETURN,HEATER SUPPLY AND RETURN ASM CHRYSLER PN 04677603AL HAS 2 PLASTIC Y-CONNECTORS(GOING TO FRONT SEAT HEATER,REAR SEAT HEATER AND TRANSMISSION) THAT SPLITS AT THE SEAM AND ANTIFREEZE SPRAYS ONTO HOT ENGINE CAUSING STEAM THAT IMPAIRS VISION OF THE ROAD.THE ONE THAT SPLIT ON OURS WAS THE Y-CONNECTOR CLOSEST TO THE ENGINE BLOCK(PROBABLY GETS THE HOTTEST ANTIFREEZE).THE LOCAL CHRYSLER DEALER PARTS PERSON SAYS THEY PROBABLY SELL 3 OF THESE $105.00 PLUS TAX ASM PER WEEK SO HE KNEW WHAT I NEEDED BEFORE I FINISHED TELLING HIM ALL THE DETAILS.HE JUST NEEDED MY VIN NO. TO GET THE RIGHT PN AS THERE IS YET ANOTHER PN FOR THE 3.8 LITRE ENGINE THAT HAS THE SAME ISSUE (AND MAYBE OTHER PNS FOR OTHER ENGINE SIZES.THE DEALER SAYS THERE IS NO RECALL FOR THIS COMMON FAILURE ON THE 2008-2012 MODELS. *TR

Electrical System
Filed Aug 7, 201475,000 milesCA

THERE WAS NO ACCIDENT. JUST WONDERING WHY CHRYSLER IS TAKING SO LONG TO PROVIDE THE PART NEEDED FOR THIS RECALL. I HAVE CALLED SEVERAL TIMES TO INQUIRE TO THE AVAILABILITY OF THIS PART. *TR

Engine
Filed Aug 6, 201452,000 milesCO

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE STALLED WITH THE ILLUMINATION OF THE ENGINE AND ELECTRONIC CONTROL MODULE WARNING INDICATORS. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE DEALER WAS UNABLE TO LOCATE A PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

Engine
Filed Aug 4, 201437,000 milesOH

ENGINE IS USING EXCESSIVE OIL WITH NO OBVIOUS BURNING THROUGH EXHAUST OR LEAKS ON THE GROUND. VEHICLE NOW HAS 71,000 ON IT AND USES QUART OF OIL EVERY 500 OR SO MILES. VEHICLE SEEMS TO RUN FINE, JUST USES OIL. *TR

Exterior Lighting
Filed Aug 4, 201476,400 milesFL

AFTER STARTING CAR HEADLIGHTS FLASHED ON THEN OFF 2 OR 3 TIMES THEN REMAINED OFF. AFTER TURNING HEADLIGHT SWITCH ON AND OFF SEVERAL TIMES LIGHTS CAME ON. THIS HAS CONTINUED SINCE THE DATE OF FIRST INCIDENT. WHILE DRIVING ON THE EVENING OF AUGUST 3,2014 THE HEADLIGHTS WENT OFF, DO NOT PLAN ON DRIVING AT NIGHT AGAIN UNTIL I RECEIVE REPLY FROM CHRYSLER. CALLED CHRYSLER CUSTOMER SERVICE TO COMPLAIN TODAY AT ABOUT 11:30A.M. AND ONLY WAS TOLD THERE WAS NO RECALL ON THIS VEHICLE AT THIS TIME. I ASKED TO SPEAK WITH SUPERVISOR TO HELP RESOLVE ISSUE AND WAS TOLD THAT SUPERVISOR WILL CALL ME BY CLOSING ON AUGUST 5,2014. THIS IS A SERIOUS SAFETY ISSUE TAG APPARENTLY OCCURRED IN THE 2005 AND 2006 TOWN AND COUNTRY MINIVANS AND IS OBVIOUSLY STILL NOT RESOLVED. THE CHRYSLER DEALER I WENT TO TODAY, UNIVERSITY DODGE DIDN'T SEEMED TO CONCERNED AND OFFERED NO HELP. *TR

Electrical System
Filed Aug 2, 2014647,000 milesTN

CAME OUT OF CHURCH SERVICES ON MARCH 16, 2014 AND READ OUT SAID "DAMAGED KEY" OPENED THE DOOR AND READ OUT SAID "KEY IN IGNITION", BUT THE KEY WAS STILL IN MY HAND. BELLS WERE DINGING, DOORS & LIGHTS WORKED BUT THE VAN WOULD NOT START, NO MATTER WHAT. HAD TO HAVE IT TOWED FOR MAINTENANCE. THIS OCCURRED 4 TIMES TO THIS DATE; LAST NIGHT BEING THE LATEST. DID GET A NEW KEY FOB ON APRIL 14, 2014 & HAD NO MORE ISSUES UNTIL LAST NIGHT. HAD BEEN SHOPPING CAME OUT OF THE STORE, OPENED THE DOOR AND BELLS WERE DINGING, WITH "KEY IN IGNITION" SHOWING ON THE READ OUT. HAD MY CHILDREN WITH ME IN A NOT SO SAFE AREA TO BE STRANDED IN. CALLED FOR HELP, BUT VAN WOULD NOT START FOR 2 HRS. IT WAS DARK WHEN IT STARTED. WENT STRAIGHT HOME. TRIED TO GO OUT THE NEXT MORNING AND IT WOULD NOT START AGAIN. JUST PURCHASED THIS VEHICLE ON FEB 15, 2014 AND HAD THIS EXACT ISSUE A TOTAL OF 5 TIMES. HATE I PURCHASED THIS VEHICLE AND WILL GET RID OF IT ASAP. EVEN IF IT MEANS LOSING MY GOOD CREDIT. I WONT PAY A MONTHLY NOTE FOR AN UNRELIABLE VEHICLE. THIS IS AWFUL AND CHRYSLER SHOULD DO A RECALL ON FAULTY SWITCHES FOR THE 2010 TOWN & COUNTRY. I HAVEN'T REACHED MY 6 MONTH MARK FOR OWNERSHIP OF THIS VEHICLE AND CONTINUE TO HAVE THIS SERIOUS ISSUE. I DON'T HAVE MONEY FOR A MONTHLY NOTE AND REPAIRS SIMULTANEOUSLY. PLEASE DO LOOK INTO THIS ISSUE. *TR

Engine
Filed Aug 2, 201439,000 milesVA

I WANT TO REPORT A PROBLEM WITH CHRYSLER TOWN AND COUNTRY TOURING 4D PASSENGER EXTENDED VAN WITH 3.8L ENGINE. PURCHASED THE CAR FROM CARMAX IN MAY 2014 AND TOOK IT ON IT'S FIRST TRIP OVER THE 4TH OF JULY WEEKEND. I CHECKED THE OIL BEFORE I LEFT AND IT WAS FULL AND GOLDEN IN COLOR AS IT SHOULD BE. THE TRIP WAS FROM VIENNA, VIRGINIA TO CAMILLA, GEORGIA AND LASTED 10 DAYS COVERING 1800 MILES. I STARTED RECEIVING OIL MAINTANCE WARNINGS ON JULY 11 WHICH IS UNUSAL AND CHECKED THE OIL. TO MY ASTONISHMENT THE ENGINE WAS ALMOST DRY AND WHAT LITTLE OIL I COULD SEE WAS BLACK IN COLOR. IT TOOK 3 1/2 QUARTS OF OIL TO BRING THE VAN BACK UP TO FULL CAPACITY!! IN DOING RESEARCH ABOUT THIS ABNORMAL INSTANCE IT APPEARS FROM THE NUMBER OF COMPLAINTS ALREADY FILED THAT CHRYSLER AND YOURSELF HAVE KNOWN ABOUT THIS PROBLEM OF EXCESSIVE OIL USAGE THAT LEADS TO ENGINE MALFUNCTION FOR A WHILE. IT APPEARS THE SOLUTIONS ARE VALUE STEM SEAL REPLACMENT, PCV VALUE REPLACEMENT AND FINALLY A FULL ENGINE RING JOB AS LAST RESORT. I WAS A PREVIOUS OWNER OF A 1993 CHRYLSER TOWN & COUNTRY WITH 220,000 MILES ON IT AND IT WOULD BURN 1/2 QUART IN 3000 MILES AT THE MOST. THERE NEEDS TO BE AN INVESTIGATION INTO THE FAULTY 3.8L CHRYSLER ENGINE AND A RECALL SHOULD BE ISSUED IMMEDIATELY TO PREVENT SAFETY ISSUES FROM NEEDLESS BLOWN ENGINES WITH FAMILY MEMBERS ABOARD. THERE IS NO INDICATION OF ENGINE LEAKS OR WITH THE EXHAUST USAGE. THIS ENGINE JUST CONSUMES RIDICULOUS AMOUNTS OF OIL MORE THAN THE 1 QUART PER 750 MILES CHR

EngineCrash
Filed Aug 1, 201483,000 milesNY

TL* THE CONTACT OWNS 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 32 MPH, THE VEHICLE STALLED AT A TRAFFIC LIGHT, WHICH CAUSED A CRASHED WITH ANOTHER VEHICLE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.

Vehicle Speed Control
Filed Jul 30, 201456,000 milesMI

DRIVING IN RESIDENTIAL AREA LESS THAN 20MPH, RPMS EXCEEDED 3000, HAD TO SET FOOT ON BREAK HARD TO HOLD BACK VEHICLE FROM ACCELERATING, GAS PEDAL DID NOT PHYSICALLY MOVE AND CRUISE CONTROL WAS NOT ON, PLACED VEHICLE IN NEUTRAL RPMS REMAINED HIGH, HAD TO SHUT DOWN VEHICLE. RESTARTED RPMS REMAINED IN NORMAL RANGE. SINCE INCIDENT VEHICLE RUNS VERY HOT, NO TROUBLE LIGHTS ON, OIL AND OTHER FLUID LEVELS SAFE. MOST RECENT SMELL OF "HOT" WIRING MELTING/BURNING SMELL. HOOD VERY HOT TO TOUCH AND COOL AIR TEMPERATURES FOR WEATHER CONDITIONS, BLOWS VERY HOT AIR THROUGH VENTS. REPORTED TO DEALERSHIP WAS TOLD NO TROUBLE LIGHTS NOT MUCH THEY CAN DO AS NO CURRENT RECALL. *TR

Electrical System › Ignition › Module
Filed Jul 30, 201444,350 milesWV

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHEN THE CONTACT TURNED THE KEY IN THE IGNITION, THE VEHICLE FAILED TO START. THE VEHICLE WAS ONLY ABLE TO START AFTER NUMEROUS ATTEMPTS AND THE RADIO AND POWER WINDOWS WERE INOPERABLE. THE DEALER STATED THAT THE IGNITION MODULE NEEDED TO BE REPLACED AND THAT THE CONTACT NEEDED NEW KEYS. THE FAILURES OCCURRED AFTER THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 44,350.

Electronic Stability Control (esc)
Filed Jul 25, 201473,000 milesFL

I WAS COMING HOME FROM WORK AND WHEN I PARKED IN THE DRIVEWAY, PUT THE CAR IN PARK, TURNED THE KEY OFF THE KEY WOULD NOT GO INTO THE OFF POSITION AND I COULDN'T GET THE KEY OUT. I HAD TO START THE CAR 3 OR 4 TIMES, TAKE IT OUT OF PARK AND PUT IT BACK IN PARK AGAIN. FINALLY ON THE 3RD OR 4TH TRY THE IGNITION SWITCH WORKED. IT HAS BEEN HAPPENING MORE FREQUENTLY SINCE MAY. *TR

Engine
Filed Jul 22, 201457,000 milesMI

THE ENGINE SHUTOFF DUE TO THE IGNITION SWITCH PROBLEM. WE LOST BRAKES, POWER STEERING, ETC. MY CHILDREN WERE IN THE CAR WITH ME. LUCKILY WE HAD ALREADY SLOWED AT A STOP LIGHT IN LIGHT TRAFFIC. WE BOUGHT THE 2010 TOWN AND COUNTRY USED. NOW I KNOW THAT IT WAS SUBJECT TO THE L25 RECALL. HOWEVER, THE CARFAX WHEN WE BOUGHT IT SAYS THAT IT WAS SUBJECT TO NO RECALL AND DESPITE MULTIPLE SERVICES AT CHRYSLER DEALERS, THE IGNITION SWITCH REPAIR WAS NEVER MADE (ACCORDING TO THE CARFAX HISTORY). AT PRESENT, THE TECHNICIAN AT OUR CHRYSLER DEALER SAYS HE WILL NOT REPAIR THE IGNITION SWITCH BECAUSE THE RECALL IS THREE YEARS OLD. *TR

Engine
Filed Jul 17, 201472,700 milesNC

MYSELF,MY HUSBAND,& 3 YOUNG CHILDREN WERE DRIVING HOME AT 45 MLS AN HOUR AND THE VEHICLE COMPLETELY TURNED OFF. WE LOST POWER STEERING, POWER BRAKES AND THE ENGINE SHUT OFF. WE HAD TO COAST TO A COMPLETE STOP( THANK GOD NO ONE WAS BEHIND US OR AROUND US) AND PUT THE VAN IN PARK AND IT TURNED BACK ON. SO WE STARTED DRIVING ON, ONLY TO HAVE THE VAN SHUT OFF A SECOND TIME WHILE GOING UPHILL AGAIN AT 45 MLS PER HOUR. THE SAME THINGS HAPPENED, POWER STEERING,POWER BRAKES AND ENGINE CUTOFF! AGAIN WE WERE BLESSED THAT NO ONE WAS AROUND AS THERE IS NO WHERE TO PULL OVER! WE PUT THE VAN IN PARK,IT STARTED BACK UP AND MADE IT THE ONE MORE MILE HOME WITH NO PROBLEM. WE TOOK THE VAN TO SERVICE CENTER AT THE DEALERSHIP ( WE HAVE BUMPER TO BUMPER WARRANTY) THEY KEPT THE VEHICLE FOR ALMOST 4 WKS, WHILE THEY HAD IT, IT SHUT DOWN ON THEM ONCE BUT COULD NOT GET THE VANS COMPUTER TO "THROW A CODE" TO THEIR COMPUTER. THEY WANTED TO GIVE IT BACK WITHOUT DOING ANYTHING TO IT, WE ASKED THAT THEY AT LEAST ADDRESS THE RECALL ISSUE OF THE WIN MODULE (AS THIS IS DESCRIBED AS EXACTLY WHAT WAS HAPPENING)THEY DID THIS, HOWEVER, THE VAN HAS SHUT DOWN ON US TWO MORE TIMES! THEY KEPT THE VAN FOR A FEW DAYS AND REPLACED THE WIN MODULE AGAIN, ALTHOUGH THEY STILL DON'T KNOW FOR SURE THAT IT IS THE PROBLEM AS MY VAN WILL NOT " THROW A CODE"! I NOW HAVE A $400 A MONTH VAN PARKED IN MY DRIVEWAY AND AM IN LIMBO UNTIL CHRYSLER CORP GETS BACK TO ME! I REFUSE TO TRUST THEIR "BEST GUESS" WITH MY FAMILY AND OTHERS LIVES

Electrical System
Filed Jul 14, 201438,000 milesNY

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 55 MPH, THE INSTRUMENT PANEL GAUGES MALFUNCTIONED AND COMPLETELY FAILED. IN ADDITION, THE WINDSHIELD WIPERS ACTIVATED UNEXPECTEDLY AND WOULD NOT DEACTIVATE. THE CONTACT ACTIVATED THE HEADLIGHTS, BUT COULD NOT DEACTIVATE THEM WITHOUT TURNING OFF THE VEHICLE. THE DEALER STATED THAT THE INSTRUMENT CLUSTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 38,000. UPDATED 09/02/14*LJ UPDATED 09/18/2014 *JS

Electrical System
Filed Jul 14, 201438,000 milesNY

ABOUT A YEAR AFTER PURCHASE THE AUTOMATIC DOORS INTERMITTENTLY STOP WORKING AND REAR INSIDE LIGHTS WOULD REMAIN ON. THIS DIDN'T EFFECT OPERATION OR SAFETY OF VEHICLE SO I DIDN'T COMPLAIN TO DEALER. NO FURTHER INCIDENTS UNTIL SEPTEMBER 2013, WHILE ON A ROADTRIP TO TEXAS, AIR CONDITIONER AND DIRECTIONALS STOPPED WORKING. NO LOCAL DEALERSHIP IN THE AREA SO I WAS FORCED TO BRING CAR TO LOCAL FIRESTONE AUTO CENTER. THEY WERE UNABLE TO FIND SOURCE OF ISSUE BUT ISSUE SEEMED TO RESOLVE ITSELF. WHILE AWAY THAT FOLLOWING DECEMBER CAR WAS LEFT UNUSED FOR SEVERAL DAYS AND BATTERY WAS DEAD. BATTERY WAS REPLACED. ELECTRICAL ISSUES CONTINUED IN MARCH 2014 AND PULLED CAR OVER EMERGENTLY INTO STS AUTO CENTER. THEY COULDN'T FIND SOURCE OF ELECTRICAL DRAIN HOWEVER PROBLEM AGAIN APPEARED TO RESOLVE ITSELF. BROUGHT CAR TO DEALERSHIP REPEATEDLY SINCE THEN. ALL GAUGES FAIL WHILE WINDSHIELD WIPERS REMAIN ON. DEALERSHIP HAS REPLACED INSTRUMENT CLUSTER, THEN A DEFECTIVE DOME LIGHT, THEN CLAIMED THE BATTERY WAS BAD AND REPLACED THAT AGAIN, THEN IT WAS THE INSTRUMENT CLUSTER AGAIN. NOW I'M SUPPOSED TO TRUST THIS CAR IS GOING TO BE RELIABLE AND I'M BEING TOLD BE CHRYSLER THAT THERE IS NOTHING MORE THEY CAN DO OR FEEL OBLIGATED TO DO. I CALLED IN TODAY TO FILE COMPLAINT AND REPORTED MY CAR IS FUNCTIONING. I JUST WENT OUT TO MY CAR AND ALL GAUGES ARE FLASHING AT ME. I MUST HAVE JINXED MYSELF! *TR

Tires › Pressure Monitoring and Regulating Systems
Filed Jul 14, 201462,000 milesOH

DRIVING ON HIGHWAY, LEFT REAR TIRE PRESSURE ALARMED AND WENT IMMEDIATELY FLAT, PULLED OVER TO THE SIDE, TOOK TO A SERVICE STATION WHO SAID THAT THE METAL/ALUMINUM COMPONENT TO THE TIRE PRESSURE SENSOR VALVE STEM HAD CORRODED,WHEN THAT CAME OFF THE PRESSURE SENSOR WAS SUCKED INTO THE TIRE AND THAT WAS WHAT CAUSED THE IMPLOSION. THEY SAID THEY SEE THIS COMMONLY WITH THESE TIRE PRESSURE SENSOR GAUGES THAT CHRYSLER USES. I WILL NOW HAVE TO PAY TO REPLACE ALL 4. I HAVE CALLED THE DEALER TWICE NOW, EACH TIME I LEFT A MESSAGE BUT THEY SAID PARTS DEPARTMENT WAS NOT IN, AND WOULD HAVE TO CALL ME BACK. THIS COULD HAVE CAUSED A VERY SERIOUS CRASH AS THERE WAS VERY LITTLE TIME FOR US TO GET OVER TO THE SIDE OF THE ROAD, BUT WE WERE LUCKILY IN THE RIGHT HAND LAND AND NOT GOING FULL SPEED. WE DID NOT REPORT TO POLICE AS THE STATE TROOPER ARRIVED ON SCENE. *TR

Service Brakes
Filed Jul 10, 201415,000 milesCT

CHRYSLER KNOWS THE BRAKING SYSTEM ON ITS 2010 (AND OTHER MODEL YEARS) IS DEFECTIVE BUT THEY REFUSE TO PROVIDE A SOLUTION TO IT'S CUSTOMERS. THE BRAKE PADS AND CALIPERS ARE NOT LARGE ENOUGH FOR THE VEHICLES SIZE AND WEIGHT WHICH CAUSES THE BRAKES TO OVERHEAT AND WARP THE ROTORS IN A VERY SHORT PERIOD. THIS LEADS TO BRAKE PEDAL PULSATION AND EXCESSIVE DANGEROUS STEERING WHEEL SHAKE WHICH CAN CAUSE AN ACCIDENT. MY PARTICULAR VEHICLE HAS HAD MULTIPLE SETS OF PADS, ROTORS AND CALIPERS REPLACED DURING THE WARRANTY PERIOD AND NOW THAT THE VEHICLE IS OUT OF WARRANTY I FIND MYSELF HAVING TO PAY FOR BRAKE PARTS/SERVICE OUT OF MY OWN POCKET. THIS VEHICLE ONLY HAS 33,000 MILES ON IT AND IT SHOULDN'T HAVE HAD ANY BRAKE WORK YET BUT INSTEAD, IT'S HAD MULTIPLE BRAKE SERVICES. PLEASE MAKE CHRYSLER ISSUE A RECALL FOR THE BRAKES ON THESE VEHICLES AND REQUIRE CHRYSLER TO REDESIGN THE SYSTEM WITH NEW PARTS AS OPPOSED TO THE SAME DEFECTIVE REPLACEMENT PARTS. *TR

Structure › Body › Door
Filed Jul 10, 201453,556 milesNV

WE STOPPED TO EAT AT A RESTAURANT. I WAS IN THE FRONT PASSENGER SEAT. MY HUSBAND UNLOCKED THE CAR AND I PULLED ON THE DOOR HANDLE, BUT THE DOOR WOULDN'T OPEN. WE TRIED A FEW TIMES AND STILL COULDN'T OPEN IT. MY HUSBAND TRIED FROM OUTSIDE OF THE CAR AND COULDN'T OPEN IT THAT WAY EITHER. I WAS STUCK IN THE CAR. FORTUNATELY I AM A LIMBER PERSON AND WAS ABLE TO CLIMB OUT THROUGH THE 2ND ROW. HOWEVER, IF A PASSENGER WERE DISABLED OR TOO LARGE TO CLIMB TO THE BACK, THEY WOULD BE TRAPPED IN THE CAR. *TR

Visibility/Wiper
Filed Jul 9, 201455,435 milesVA

WHILE DRIVING THROUGH MY SUBDIVISION, I ATTEMPTED TO TURN ON THE HIGH BEAMS FOR BETTER VISIBILITY. AT THIS INSTANCE, THE WIPER BLADES TURNED ON AND WOULD NOT TURN OFF. AT THE SAME MOMENT, THE VEHICLE LOST THE HIGH BEAMS, TURN SIGNALS AND WINDSHIELD SOLUTION MOTOR ACTIVATION. THE VEHICLE REMAINED OPERATIONAL AND NO ONE WAS INJURED. I HAD TO REPLACE THE TURN SIGNAL, HIGH BEAM AND WINDSHIELD WIPER SELECTOR LEVER. *TR

Electrical System
Filed Jul 9, 2014101,057 milesOH

1. THE FRONT LEFT HEADLAMP BURNED A HOLE INTO THE CASING AND WAS SMOKING FROM UNDERNEATH THE HOOD. 2. PERIODICALLY WHILE IN TRANSIT, THE TURN SIGNALS, HVAC SYSTEM, RADIO AND DOOR CONTROLS WILL BLACK OUT. THERE HAVE BEEN TIMES WHEN THE VEHICLE WOULD NOT START. I WOULD HAVE TO TURN THE KEY FOB TO THE OFF POSITION, AND THEN IT WOULD RESET SOMETIMES. *TR

Electrical System
Filed Jul 8, 201465,983 milesOH

IGNITION SWITCH WOULD NOT TURN THE CAR ON AND HAD TO BE TOWED. *JS

Unknown or Other
Filed Jul 6, 201476,000 milesIL

THE IGNITION TURNS OFF. THIS HAS HAPPENED TO ME APPROXIMATELY 5 -6 TIMES. TURNING A CORNER, HITTING A SMALL BUMP IN THE ROAD OR JUST DRIVING. SOMETIMES I HEAR THE CLICK OF THE KEY TURNING OR JUST FEEL THE LOSS OF ACCELERATION. THE CAR TURNS OFF. MOST OF THE TIME I HAVE BEEN ABLE TO PUT THE CAR IN NEUTRAL AND RESTART IT WITHOUT ANY INCIDENT. THERE HAVE BEEN CLOSE CALLS OF VEHICLES AVOIDING ME WHILE I RECOVER FROM THIS HAPPENING. THE PROBLEM IS FIELDS CHRYSLER DEALERSHIP IN GLENVIEW ILLINOIS WANTS TO CHARGE ME $700 TO FIX THIS. THEY CLAIM THEY REPLACED THE IGNITION ALREADY UNDER THE RECALL WHICH THEY DID A YEAR AGO. THIS IS NOT MY PROBLEM THAT THE IGNITION IS TURNING OFF AGAIN!!!!! DID YOU EVER HEAR OF A RECALL ON A RECALL? PLEASE HELP ME!!!! I HAVE A 15 YR OLD SON LEARNING TO DRIVE AND I ALSO DRIVE SMALL CHILDREN AROUND. I HAVE LEFT SEVERAL MESSAGES WITH THE SERVICE MGR AT THIS DEALERSHIP AND WITH CUSTOMER SERVICE BUT NOONE IS CALLING ME BACK. *JS

Electrical System
Filed Jul 3, 2014CA

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V234000 (VENT WINDOW SWITCH) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD BE REPAIRED. THERE WERE NO FAILURES.

Electrical System
Filed Jul 3, 201454,200 milesGA

I HAD THE KEY FOB IN THE IGNITION AND WHEN I WENT TO TURN OFF VEHICLE IT WOULD NOT TURN OFF ALL THE WAY. THE KEY FOB SEEMED TO HAVE SEPARATED SOMEWHAT. I WRESTLED WITH GETTING THE VEHICLE TURNED OFF FOR A WHILE AND WAS FINALLY ABLE TO GET THE KEY OUT AND THE VEHICLE TURNED OFF. WHEN I WENT TO TURN THE VEHICLE BACK ON THE KEY FOB WOULD NOT WORK. THERE WAS POWER TO THE FOB. IT WOULD LOCK/UNLOCK DOORS AND THE BATTERY WAS FINE. THE KEY FOB WOULD NOT TURN AND COULD NOT GET THE CAR OUT OF PARK OR GET THE CAR TO DO ANYTHING. HAD THE VEHICLE TOWED TO THE DEALERSHIP. THEY TOLD ME I NEEDED A NEW WIN MODULE. THIS WAS RECALLED AND FIXED IN 2012. THE DEALERSHIP SAID IT IS NOT THE SAME PROBLEM. I WAS TOLD ON THE RECALL THEY FIXED A COMPONENT OF THE WIN MODULE AND NOW I NEED A WHOLE NEW ONE FOR $800 AND CHRYSLER WILL NOT COVER THIS EVEN THOUGH IT IS THE EXACT SAME PROBLEM THAT THE RECALL SUPPOSEDLY FIXED. CAR IS ONLY 4 YEARS OLD WITH 54,000 MILES ON IT. THIS SHOULD NOT BE HAPPENING AND CHRYSLER SHOULD FIX IT. I CALLED CHRYSLER AND IT HAS BEEN ASSIGNED TO A CASE MANAGER. WE WILL SEE WHAT THE CASE MANAGER SAYS. I HAVE READ NUMEROUS COMPLAINTS ABOUT THIS PROBLEM. FOR CHRYSLER TO FIX A PROBLEM ON A RECALL AND WHEN THAT FIX OBVIOUSLY DID NOT WORK BECAUSE SAME PROBLEM IS HAPPENING TO SAY IT'S NOT THE SAME THING IS COMPLETELY UNACCEPTABLE. *TR

Electrical System
Filed Jul 3, 201456,000 milesWI

IN MAY, 2014 - OUR VAN STARTED ON ITS OWN WITHOUT EVEN A KEY IN THE IGNITION, AND THEN IT WOULD SOMETIMES START WITH KEY AND OTHER TIMES IT WOULD NOT START AT ALL. I HAD THE ELECTRICAL SYSTEM REPAIRED AT COST OF SOME $900. THE CHRYSLER DEALER SAID THE ONLY WAY YOU KNOW OF THIS REPAIR IS IF I REPORTED IT TO YOU - THEY DON'T AND CHRYSLER DOESN'T. FROM RECENT NEWS ARTICLES I LEARNED THAT MANY 2014 HAVE BEEN ON RECALL LIST, BUT NOT MINE. THANK YOU FOR YOUR HELP. *TR

Air BagsCrash1 injured
Filed Jul 2, 201465,607 milesVA

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 10 MPH, THE CONTACT'S VEHICLE WAS STRUCK HEAD ON BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A FRACTURED STERNUM AND RIBS AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,607.

Electrical System
Filed Jun 25, 2014120,000 milesMO

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE TRAVELING APPROXIMATELY 20 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TO BE INSPECTED, DIAGNOSED AND REPAIRED BY AN AUTHORIZED DEALER. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Steering
Filed Jun 25, 201442,000 milesMI

WHEN DRIVING AT 45 MPH AND BRAKING FOR A STOP LIGHT, VEHICLE STEERING SHAKES LEFT TO RIGHT. I TOOK THE VEHICLE FOR INSPECTION AND WAS TOLD THE FRONT ROTORS WERE WARPED. SERVICE WAS DONE. THE SYMPTOM WENT AWAY FOR 2-3 MONTHS, TODAY IS 6/25/14 AND I HAVE THE SAME PROBLEM AGAIN. THE VEHICLE IS 52000 MILES NOW. I NEED A FIX ON THIS. *TR

Engine
Filed Jun 23, 201474,123 milesMO

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND WOULD NOT RESTART. THE CONTACT ALSO MENTIONED THAT THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE THE FOLLOWING DAY, BUT THE FAILURE RECURRED. THE DEALER COULD NOT DUPLICATE THE FAILURE, BUT THEY REPLACED THE OXYGEN SENSOR AND BATTERY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 74,123.

VisibilityFire
Filed Jun 23, 201482,000 milesWA

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT ABLE TO BE REPAIRED BECAUSE THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SWITCH PANEL FAILED INTERMITTENTLY. THE DEALER REPLACED THE SWITCH PANEL PRIOR TO THE CONTACT PURCHASING THE VEHICLE; HOWEVER, THE FAILURE RECURRED. WHEN THE WINDOWS WERE ROLLED DOWN, THERE WAS EXTENSIVE WATER LEAKING INTO THE VEHICLE FROM THE FRONT DRIVER AND PASSENGER SIDE WINDOWS DUE TO THE LACK OF WINDOW SPOILERS. THE CONTACT HAD TO DISCONNECT THE FUSE UNDERNEATH THE HOOD ON SEVERAL OCCASIONS BECAUSE THE REAR WINDOWS WOULD ROLL DOWN AUTOMATICALLY ON OCCASION. IN ADDITION, THE FRONT DRIVER AND PASSENGER SIDE MIRRORS MALFUNCTIONED. THE CONTACT NOTICED A STRONG ODOR NEAR THE FRONT DRIVER'S SIDE OF THE VEHICLE FOLLOWED BY SMOKE AND FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FLAMES. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

Engine
Filed Jun 22, 201443,000 milesOR

DRIVING AT ABOUT 30MPH AND THERE WAS A COMPLETE SHUT DOWN OF ENGINE. HAD TO PUT TRANSMISSION IN PARK AND RESTART. IT HAS HAPPENED TWO OTHER TIMES 2ND ON JUNE 4TH SAME THING OCCURRED. 3RD INCIDENT OCCURRED TODAY JUNE 22 2014. MUST HAVE THIS LOOKED AT AND REPAIRED! HAVE HAD IT IN AND HAVE TALKED TO CHRYSLER SERVICE CENTER AND AM TOLD THERE IS NOTHING TO BE DONE NO RECALL AND THEY NEED TO HAVE IT HAPPEN WHEN THEY HAVE VEHICLE. THAT IS ALMOST NOT GOING TO HAPPEN. HAS NOT HAPPENED THAT OFTEN, BUT WHEN IT DOES IT IS VERY DANGEROUS. ESPECIALLY WHEN I HAVE GRANDCHILDREN IN VEHICLE WITH ME. *TR

Electrical System
Filed Jun 19, 201437,052 milesNC

BECAUSE OF THE RECALL, THE IGNITION SWITCH WAS REPLACED ON 7/15/11. MY HUSBAND ALWAYS THOUGHT HE HIT THE SWITCH WITH HIS LEG THE FEW TIMES IT HAD STOPPED ON US. AFTER THE SWITCH WAS REPLACED IT DID IT AGAIN AND I BROUGHT IT BACK. THEY FOUND NOTHING WRONG, THEN IT WOULD GO A FEW MONTHS AND DO IT AGAIN. IT NEVER DID IT FOR DODGE CHRYSLER WHEN THEY CHECKED IT OUT. ON 2-4-13 DODGE CHRYSLER REPLACED THE RECEIVER, TRANSMITTER, AND TRIM RING THINKING THAT WAS THE PROBLEM. IT COSTS ME $559. AFTER BRINGING IT IN AGAIN, THEY AGAIN TOOK IT OVERNIGHT AND IT DIDN'T DO IT FOR THEM. I CALLED CHRYSLER AND COMPLAINED AND HAVE A CASE NUMBER. THE MANAGER AT DODGE CHRYSLER PRETTY MUCH BLEW ME OFF TELLING CHRYSLER CORP. THAT WE DIDN'T MAINTAIN THE CAR, WE ONLY CAME IN FOR OUR FREE OIL CHANGES. I HAVE ALL THE RECEIPTS TO PROVE DIFFERENTLY. WE TOOK IT ELSEWHERE FOR TIRES, ROTATION, BRAKE PADS, TRANSMISSION WORK, ETC. DOES SOMEONE HAVE TO DIE BEFORE SOMETHING IS DONE? WE ARE VERY CAREFUL WHERE WE DRIVE THE CAR NOW, BEING SURE TO BE WHERE IT WILL JUST PULL OFF THE ROAD IF IT STALLS, WHICH IT MAY NOT DO FOR MONTHS. WE DON'T HAVE TO BE ON A BUMPY ROAD WHEN IT HAPPENS. WE WON'T DRIVE ON INTERSTATES WITH IT ANY MORE AND WISH WE COULD AFFORD A NEW CAR, BUT EVEN THE MECHANIC AT DODGE SAID IF WE TRADED IT IN THE VIN WOULD SHOW THAT WE HAD A PROBLEM THAT HADN'T BEEN REMEDIED SO IT SORT OF MAKES THE CAR WORTHLESS. I HAVE READ OTHER COMPLAINTS OF THIS TYPE ON EDMONDS. PLEASE HELP!!! *TR

Electrical System
Filed Jun 19, 201430,000 milesFL

WE PURCHASED OUR 2010 VAN IN DECEMBER 2011. A COUPLE OF MONTHS LATER WE WERE JUST DRIVING DOWN THE ROAD AND, AT FIRST, WE THOUGHT THE VAN SHUT OFF, BUT IT WAS JUST THE RADIO, A/C, POWER WINDOWS, ETC. THAT STOPPED WORKING. MY HUSBAND JIGGLED THE KEY AND EVERYTHING STARTED BACK UP AGAIN. THROUGHOUT THE EVENT, THE ENGINE CONTINUED RUNNING. THE FUNNY THING IS WE DID NOT BUMP ANYTHING IN THE ROAD. IT JUST SHUT OFF. WE WERE NOT AWARE OF ANY RECALL UNTIL RECENTLY. ANOTHER ISSUE IS WE HAVE ALSO HAD AN ISSUE WITH OUR KEY NOT WORKING BECAUSE WE ARE TOLD THERE IS SOMETHING WRONG WITH THE WIN MODULE. WE HAVE ACTUALLY BEEN LOCKED OUT OF OUR VEHICLE, BECAUSE WE WOULD HAVE TO REPLACE THE WIN MODULE IN ORDER TO GET A NEW KEY THAT WILL ACTUALLY WORK WITH THE VEHICLE. I AM NOT SURE IF THIS IS LINKED TO OTHER FAULTY WIN MODULES THAT I HAVE READ ABOUT. *TR

Electrical System
Filed Jun 18, 2014CA

THE KEY GETS STUCK TO THE IGNITION, I HAVE TO JIGGLE THE GEARS OR SHIFT AND THEN RE-START THE MINIVAN TO TRY AND RELEASE THE KEY. SOMETIMES IT TAKES 10-15 MINUTES! THERE IS NO PATTERN TO THIS. IT HAS BEEN SERVICED NOW TWICE AND I WILL BE TAKING IT IN AGAIN TOMORROW AFTER A "DEFECTIVE CABLE" FOR WHICH I HAD TO PAY FOR, WAS REPLACED AND ADJUSTMENTS MADE, ACCORDING TO THE SERVICE INVOICE. NOT SURE IF IT IS RELATED TO THE 2011 RECALL BUT I HAVE CERTAINLY HAD MORE ISSUES SINCE THEN ALL RELATED TO THE KEY IN THE IGNITION. *TR

Electrical System
Filed Jun 13, 201472,000 milesNJ

VEHICLE'S HEADLAMPS WILL TURN OFF INTERMITTENTLY WHILE DRIVING OR SHORTLY AFTER STARTING THE VEHICLE WHETHER THE SWITCH IS IN THE "AUTOMATIC" OR "ON" POSITION. PROBLEM IS INTERMITTENT, AND AFFECTS ONLY THE HEADLIGHTS AND HI-BEAMS. FOG AND PARKING LIGHTS ARE NOT AFFECTED. *JS

Steering
Filed Jun 5, 201460,000 milesNJ

IT SEEMED TO START WHEN CAR IS COLD THAT WHEN YOU STARTED TO PULL OUT EITHER FORWARD OR REVERSE YOU COULDN'T TURN THE STEERING WHEEL TO LEFT IT SEEMED TO BE STUCK THEN WITH A LITTLE FORCE AND WHEN STARTING TO ROLL IT WOULD START TO MOVE. IT WOULD DO IT IN COLD WEATHER AND EVERY NOW AND THEN WHEN SLOWING DOWN MAKING LEFT TURN AND I CHECKED POWER STEERING FLUID WAS GOOD BUT NOW IT SEEMS TO STILL BE DOING THE SAME THING AND ONLY WHEN TURNING STEERING WHEEL LEFT STILL HAPPENS IN THE MORNING AND IT DID START MAYBE BACK IN OCT. *TR

Electrical System
Filed Jun 5, 201474,224 milesFL

I PURCHASED THE 2010 VEHICLE AND HAVE ONLY HAD IT A FEW MONTHS. I WAS JUST TOLD THAT A PART ON THE VEHICLE CALLED THE TIPM IS THE SOURCE OF MY VEHICLE PROBLEM. THE WARRANTY DOES NOT COVER THE PROBLEM AND I AM TOLD I MUST PAY FOR THE REPAIRS MYSELF, AND IF I DON'T THE PROBLEMS WILL JUST GET WORSE AND THE CAR WILL SHUT OFF WHILE DRIVING. I AM AWARE THAT THERE WAS A RECALL ON 2010 TOWN & COUNTRY VANS IN THE RECENT PAST AND FOR SOME REASON MY VEHICLE WAS NOT INCLUDED IN THIS RECALL. THERE IS EVEN A CURRENT RECALL THAT LISTS THE MANUFACTURE DATE AND PARAMETERS THAT MY VEHICLE FALLS WITHIN AND I AM TOLD MY VEHICLE DOES NOT APPLY. THIS MEANS SOMETHING IS NOT RIGHT NOW AND IT WAS PROBABLY NOT RIGHT THEN. I WOULD LIKE TO KNOW WHY A RECALL THAT LISTS 2010 TOWN & COUNTRY VANS WAS NOT ALL INCLUSIVE SINCE THIS IS A KNOWN COMMON PROBLEM THAT CAN NOT ONLY DISABLE THE VEHICLE WHILE DRIVING, BUT CAN CAUSE FIRE, INJURY AND OR LOSS OF LIFE. ACCORDING TO YOUR REPRESENTATIVE, THERE MUST BE NUMEROUS COMPLAINTS OR SOMEONE MUST BE INJURED OR KILLED BEFORE CHRYSLER WILL ACKNOWLEDGE THE ISSUE AND CONSIDER A FULL RECALL. I FIND THIS UNACCEPTABLE AND COMPLETE IRRESPONSIBLE. WOULD YOU ACCEPT THIS IF YOUR FAMILY MEMBERS DIED OR WE INJURED THIS WAY. I HAVE BEEN FOR THE MOST PART OF MY LIFE LONG SUPPORTER OF CHRYSLER PRODUCTS AND I DON'T THINK I WILL BE ABLE TO DO THAT ANY LONGER. YOUR COMPANY IS WILLING TO RISK LIFE OR DEATH TO MAKE A PROFIT. THIS IS BY FAR THE WORST CUSTOMER SERVICE I HAVE EVER HAD THE DI

Air BagsCrash
Filed Jun 2, 201459,450 milesIL

TRAVELING EAST BOUND ON I-24 ABOUT 20 MILES WEST OF CHATTANOOGA WHILE IN THE STATE OF GEORGIA I REAR ENDED A CAR THAT HAD STOPPED FOR A LINE OF CARS IN FRONT OF HIM. THE FRONT OF MY CAR WAS BADLY DAMAGES WITH THE FRAME SHOWING ON THE LEFT HAND CORNER. THE AIR BAGS DID NOT FUNCTION. MY WIFE HIT THE SEAT BELT CRACKING HER STERNUM. THE CAR APPEARED TOTALED ALTHOUGH THEIR WAS NO DAMAGE TO THE INTERIOR. THE MINIVAN ENDED UP BEING REPAIRED. CONTACTING OUR LOCAL CHRYSLER DEALER THEIR THOUGHT WAS THAT THE SENSOR WAS NOT IN THE RIGHT PLACE TO EMPLOY THE AIRBAGS. THERE IS NO WAY TO VERIFY MY SPEED AT THE TIME OF THE COLLISION AS I WAS BRAKING AT THE TIME. *TR

Structure › Body › Door1 injured
Filed May 22, 201444,000 milesCO

ON 4/5/14 MY PASSENGER SIDE AUTOMATIC SLIDING CAR DOOR CLOSED ON ME WHILE I WAS PUTTING MY DAUGHTER IN HER CAR SEAT. WHEN I PUSHED AGAINST IT TO TRIGGER IT TO OPEN ITSELF UP AGAIN, IT BEGAN CLOSING AGAIN ON ME WITHOUT ANY BUTTONS BEING PRESSED. I THEN SAT IN THE DRIVER'S SEAT, WITHOUT THE KEYS IN THE IGNITION, AND WATCHED THE DOOR OPEN AND CLOSE ALL BY ITSELF. I PRESSED THE LOCK BUTTON ON THE DRIVER'S SIDE DOOR AND WITHIN A FEW SECONDS THE SAME PASSENGER SIDE SLIDER OPENED ON ITS OWN. WHEN I PUT THE KEYS IN THE IGNITION AND STARTED THE CAR IT STOPPED AND WE DROVE AWAY. WHEN WE REACHED OUR DESTINATION AND TURNED OFF THE CAR, THE DOOR STARTED OPENING AND CLOSING AGAIN. AFTER A FEW MINUTES, IT STOPPED AND DIDN'T HAPPEN AGAIN FOR ALMOST A MONTH. ON 5/3/14, THE SAME PASSENGER SIDE SLIDING DOOR BEGAN OPENING AND CLOSING ON ITS OWN WHILE I WAS GETTING MY CHILDREN AND STROLLER OUT OF THE CAR. ONCE I LOCKED THE CAR DOOR AND WALKED AWAY, IT STOPPED. IT DID NOT HAPPEN AGAIN UNTIL 5/16/14, WHEN IT CLOSED ON MY 4 YEAR OLD DAUGHTER'S RIGHT MIDDLE FINGER WHILE SHE HAD HER HAND ON THE DOOR FRAME ABOUT TO CLIMB INTO THE CAR. THE AUTOMATIC SAFETY FEATURE ALSO MALFUNCTIONED AND THE DOOR COMPLETELY LATCHED CLOSED ON HER FINGER. WE IMMEDIATELY GOT HER ICE FROM THE ESTABLISHMENT WE WERE PARKED IN FRONT OF, AND DROVE HER TO URGENT CARE. SHE WAS DIAGNOSED WITH A POSSIBLE FRACTURE AND GIVEN A FINGER BRACE. SHE CONTINUES TO WEAR THE BRACE A WEEK LATER AND STILL HAS BRUISING, SWELLING AND LIMITED MOBIL

Air BagsCrash1 injured
Filed May 20, 201485,000 milesAZ

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP AT 15 MPH, THE VEHICLE STALLED CAUSING THE VEHICLE TO REAR END ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED CHEST, SHOULDER, BACK AND ARM INJURIES THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Service Brakes
Filed May 19, 201470,000 milesNM

THIS MINIVAN TURNS OFF WHILE DRIVING. WHEN IT FIRST HAPPENED TO ME I WAS STOPPED AT A STOP LIGHT AND BEGAN TO GO. IT HAPPENED TO MY BOYFRIEND WHILE HE WAS GETTING ON THE FREEWAY. COMPANY CHANGED THE BRAKES AND THEY NEED TO BE CHANGED AGAIN ONLY SIX MONTHS LATER. WE ALREADY TOOK IN ONCE TO GET PROBLEM FIXED. THEY COULDN'T FIND ANYTHING WRONG WITH IT AND GAVE IT BACK. PROBLEM STARTED HAPPENING AGAIN AND NOW STARTED OVERHEATING SO WE TOOK IT BACK. *JS

Engine
Filed May 16, 201450,000 milesIA

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE SERVICE ENGINE AND THE ELECTRONIC THROTTLE CONTROL WARNING LIGHTS ILLUMINATED INTERMITTENTLY. ADDITIONALLY, THE VEHICLE STALLED WITHOUT WARNING ON NUMEROUS OCASSIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Suspension
Filed May 11, 201448,000 milesIN

I HAVE LESS THAN 50K MILES ON MY MINIVAN AND THE FRONT HUBS NEED REPLACED. I HAVE CONTACTED CHRYSLER AND THEY DON'T TO DO ANYTHING ABOUT IT BECAUSE IT IS OUT OF WARRANTY. I HAVE SEEN IN 08 AND 09 THEY HAVE RECALLS FOR THIS SAME ISSUE. TO ME THEY ARE PUTTING INFERIOR PARTS ON THESE VEHICLES. IS THERE ANYTHING THAT CAN BE DONE TO GET TO CHRYSLER TO PAY TO FIX THESE. I WANT TO KEEP MY FAMILY SAFE AS WE TRAVEL THIS SUMMER. *TR

Electrical System
Filed May 6, 201461,900 milesPA

CAR SHUT OFF WHILE DRIVING. CALLED CHRYSLER DIRECT WAS TOLD ITS NOT COVERED UNDER RECALL NO. L02 & L25. ALSO CONTACTED LOCAL DEALER FERRARIO'S(IN TOWANDA PA) ABOUT THIS RECALL THEY SAID THEY CAN'T GET THE PARTS TO FIX IT. THEIR RESPONSE WAS DRIVE STRAIGHT AND DON'T HIT BUMPS. TOLD CHRYSLER HOTLINE THE COMMENTS ALL I GET FROM THEM IS "IT'S NOT COVERED UNDER THE RECALL & WE SUGGEST TO GET IT FIXED AND HOLD ON TO ALL RECEIPTS TO SEE IF IT WILL BE COVERED AT A FUTURE DATE. ISN'T THIS LIKE THE GM RECALL THAT HAS KILLED PEOPLE? *TR

Electrical System
Filed May 2, 201493,000 milesTX

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWNS & COUNTRY. THE CONTACT STATED THAT WHILE EXITING A PARKING LOT, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE BECAUSE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 93,000 AND THE CURRENT MILEAGE WAS 99,900.

Electrical System
Filed Apr 25, 201458,000 milesLA

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE STALLED WITHOUT WARNING. UPON RESTARTING, THE VEHICLE WAS ABLE TO RESUME NORMALLY. THE FAILURE RECURRED ON A SEPARATE OCCASION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 11V139000 (ELECTRICAL SYSTEM). THE FAILURE PERSISTED AFTER THE REPAIR WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

Air BagsCrash
Filed Apr 25, 201465,000 milesNC

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT MENTIONED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 65,000.

Electrical System
Filed Apr 21, 201440,000 milesOH

THE RIGHT SLIDING DOOR WHEN ACTIVATED WOULD START TO OPEN. WHEN ABOUT HALF WAY OPEN IT WOULD START TO SHUTTER AND WOULD CLOSE AGAIN. IF SOMEONE WAS STARTING TO GET OUT THE DOOR, THE DOOR WOULD HIT THEM. THE DEALERSHIP THIS VEHICLE WAS PURCHASED FROM TOLD ME THERE WAS NOTHING WRONG WITH IT , BUT THEY COULD FIX THEM FOR $350 PER DOOR. AFTER READING OF RECALL K 14 THAT CHRYSLER WAS CAMPAIGNING IN OCT 2010, I MANUALLY MOVED MY WIRING HARNESS IN THE LOWER DOOR WELL. THIS RESULTED IN A TEMPORARY FIX. NOW I MUST MOVE IT PERIODICALLY TO HAVE THE DOOR OPERATE PROPERLY. JUST RECENTLY, THE LEFT DOOR STARTED TO ACT THE SAME WAY. MY GRANDCHILDREN HAVE GOTTEN HIT BY THE ERRATIC ACTION SEVERAL TIMES BUT NEVER WERE PHYSICALLY INJURED. THIS VEHICLE HAS A BUILD DATE OF 08-09. THIS DATE FALLS WITHIN THE INCLUSIVE DATES OF MANUFACTURE OF THE DEFECT INFORMATION REPORT FOR CHRYSLER GROUP LLC RECALL J27. I BELIEVE THAT THIS VEHICLE CONTAINS THE SAME DEFECTS AS THOSE RECALLED. *TR

Electrical System
Filed Apr 16, 201448,000 milesMI

WHILE DRIVING AT SLOWER SPEEDS, MY 2010 CHRYSLER TOWN & COUNTRY WILL JUST SHUT DOWN. POWER STEERING IS LOST, ENGINE IS COMPLETELY SHUT OFF. THIS HAS HAPPENED ABOUT 5 TIMES OVER THE PAST MONTH. IN ALL CASES WE HAVE HAD TO PULL OFF THE ROAD (IF WE COULD), REMOVE THE KEY FROM THE IGNITION, THEN RESTART THE VEHICLE. WE ARE FEARFUL THIS WILL HAPPEN AT A HIGHER RATE OF SPEED AND WE WILL GET IN AN ACCIDENT. WE TOOK THE VEHICLE TO THE DEALERSHIP AND THE DIAGNOSTICS TEST DID NOT FIND ANYTHING. THE TECHNICIAN HAS BEEN DRIVING THE VEHICLE AROUND FOR A COUPLE OF DAYS TO TRY AND DUPLICATE THE SITUATION WITH NO SUCCESS. WE ARE NOT SURE WHAT TO DO FROM HERE AS WE ARE NOW VERY UNCOMFORTABLE DRIVING THIS VEHICLE. ANY HELP WOULD BE APPRECIATED. *TT

Air BagsCrash
Filed Apr 15, 201464,000 milesNC

I HAVE 2 PROBLEMS WITH THIS VEHICLE THAT CHRYSLER REFUSES TO RESPOND TO WITH APPROPRIATE ANSWERS. THE 1ST ONE IS THE FRONT BRAKES. THIS HAS BEEN AN ISSUE SINCE THE PURCHASE OF THE VEHICLE. 4-2010 THE ROTORS ALWAYS CREATE HOT SPOTS THEN CAUSES THE BRAKES TO FAIL.. THERE IS NEVER ANY WEAR ON THE BRAKE PADS JUST THE ROTORS. THERE WAS A LETTER SENT OUT A COUPLE YEARS AGO THAT THEY WOULD REPAIR THE BRAKES WITH EITHER A $50.00 TO $100.00 DEDUCTIBLE. NOW , THEY WILL NOT HONOR THAT LETTER. OBVIOUSLY, THERE WAS A PROBLEM THEN FOR THE LETTER TO BE SENT OUT, WHY CHANGE IT NOW. I STILL HAVE THE SAME VAN AND THE SAME PROBLEM, ONLY TO GET WORSE. THE SECOND IS THE AIRBAGS. I WAS INVOLVED IN AN ACCIDENT WITH EXCESSIVE FRONT END DAMAGE AS WELL AS TOTALED THE CAR THAT WAS HIT BY ME. THE AIRBAGS NEVER DEPLOYED, FORTUNATELY, I WAS NOT INJURED. CHRYSLER REFUSES TO SPEAK TO ME ABOUT THESE THIS ISSUE. THAT KEEP TELLING ME THAT BECAUSE MY AUTO INSURANCE WAS INVOLVED THEN THEY WOULD HAVE TO DO A SUBROGATION REPORT. THIS IS UNTRUE AS PER MY INSURANCE COMPANY. THIS REPORT ONLY NEEDS TO BE FILLED OUT IF THE DRIVER OR PASSENGER'S WERE INJURED FROM THE ACCIDENT. WELL SINCE THERE WAS NO INJURIES, THEN THERE IS NO NEED FOR A REPORT. THIS INCIDENT IS A CONSUMERS COMPLAINT. CHRYSLER DOESN'T SEE IT THAT WAY. THEY ARE TRYING TO FIND EVERY EXCUSE IN THE BOOK TO NOT COOPERATE WITH MY COMPLAINTS. WHAT IS CHRYSLER WAITING FOR? SOMEONE TO DIE IF MY VAN IS TO BECOME INTO ANOTHER ACCIDENT? WELL, I DO NOT WANT TO WAIT

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Chrysler Town And Country → · Every Town And Country year → · How the figures are calculated →