Page 4 of 7 · complaints 151–200 of 306

2000 Chrysler Town And Country complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →

Engine and Engine Cooling › Cooling System › Fan
Filed Dec 8, 200453,000 milesMA

THE FAN BELT SLIPPED OFF THE VAN WHILE DRIVING DOWN THE ROAD AT 25 MPH. . POWER STEERING WAS LOST. THIS WAS THE SECOND OCCURRENCE.*AK *TC

Air Bags
Filed Dec 6, 2004FL

RECALL FOR CLOCK SPRING WAS ISSUED. VEHICLE HAS MORE THAN 70,000 MILES. *BF RECALL# 04V480000. *SC

Power Train › Automatic Transmission
Filed Dec 4, 2004OH

IT SOUNDED LIKE AN EXPLOSION. THE VAN BEGAN TO DECELERATE AND THE STEERING BEGAN TO LOCK WITHIN ABOUT 10 SECONDS OF THE EXPLOSION SOUND. THE VAN STOPPED AND THE TIRES LOCKED UP. *AK

Suspension › Front › Macpherson Strut
Filed Dec 2, 2004OH

THE STRUT TOWERS ARE RUSTING . *AK

Seats › Front Assembly › Seat Heater/Cooler3 injured
Filed Nov 29, 200450,000 milesPA

WHILE DRIVING AND TURNING ON THE SEAT WARMER WITHIN FIFTEEN SECONDS CONSUMER'S SKIN BURNED. IT DIDN'T MATTER IF IT WAS ON HIGH OR LOW. CONSUMER WAS CONCERNED WITH ELECTRICAL PROBLEMS OR A POSSIBLE FIRE. *AK

Suspension › Front › Macpherson Strut
Filed Nov 24, 200474,000 milesIN

WHILE THE VEHICLE WAS AT A BODY SHOP, THE MECHANIC INFORMED THE CONSUMER THAT THE FRONT STRUT AND THE STRUT TOWER NEEDED TO BE REPLACED. THE DEALER WAS NOT NOTIFIED. *NM

Seats › Front Assembly › Seat Heater/Cooler
Filed Nov 22, 2004100,000 milesIN

THE DRIVER AND PASSENGER HEATED SEAT MALFUNCTIONED AND STARTED MELTING AND SMOKING. *JB

Air Bags › FrontalCrash2 injured
Filed Nov 3, 2004NC

WHILE DRIVING CONSUMER'S VEHICLE WAS INVOLVED IN A CRASH. IT WAS HIT BY ANOTHER VEHICLE WHICH WAS MOVING AT 60 MPH. HOWEVER, UPON IMPACT, AIR BAGS DID NOT DEPLOY. CONSUMER HAD RECEIVED A LETTER OF RECALL FOR THE CLOCK SPRING THE VERY SAME DAY. DRIVER AND PASSENGER SUSTAINED INJURIES. ON THE SAME DAY, CONSUMER RECEIVED A RECALL FOR CLOCK SPRING. *AK

Power Train › Automatic Transmission
Filed Oct 16, 2004UT

I HAVE A 2000 CHRYSLER TOWN & COUNTRY MINIVAN. I WAS UNDER THE IMPRESSION THAT ALL VEHICLES MUST BE MADE SO THAT A CAR CAN NOT BE PUT IN GEAR WITHOUT PRESSING ON THE BRAKE. CURRENTLY, IF MY VEHICLE IS IN PARK I CAN JUST PULL DOWN ON THE GEAR SHIFT AND IT WILL GO INTO GEAR, WITHOUT PRESSING ON THE BRAKE PEDAL. I WAS SURPRISED AS OUR 1996 JEEP HAD BEEN RECALLED SO THEY COULD FIX THIS PROBLEM. I AM CONCERNED BECAUSE MY 3 YR OLD SON PUT MY CAR INTO NEUTRAL AND IT STARTED ROLLING FORWARD AND WAS STOPPED BY A PARKED CAR. WE ONLY MOVED 2 FT IN A PARKING LOT, BUT IT COULD HAVE BEEN WORSE HAD WE BEEN ON A HILL OR SOMETHING. *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 7, 200498,799 milesFL

BRAKES HAVE HAD TO BE REPLACED TWICE. THE BRAKE LIGHT CAME ON, INFORMING THE CONSUMER THA BRAKES WERE NEEDED.. THE SERVICE WAS DONE BY A LOCAL MIDAS BOTH TIMES SINCE THE DEALER STATED THE BRAKES WERE OUT OF WARRANTY.*AK

Air Bags › Frontal › Sensor/Control Module
Filed Sep 21, 2004116,000 milesMI

THE CLOCK SPRING LOST THE CONNECTION TO THE ELECTRICAL SYSTEM. AS A RESULT, HORN, AIR BAGS, AND CRUISE CONTROL BECOME INOPERABLE.*AK

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Sep 16, 200416,000 milesWI

WHILE DRIVING IN A RAIN STORM, THE CONSUMER DROVE IN A WATER PUDDLE AND THE SERPENTINE BELT BECAME DISENGAGED. WHEN THIS HAPPENED THE DASH LIGHT ILLUMINATED,. THE BATTERY LIGHT CAME ON AND THE LIGHTS STARTED TO GO DIM. THE VEHICLE BECAME DIFFICULT TO DRIVE. IT ALSO, OVER HEATED. *JB

Air BagsCrash2 injured
Filed Aug 16, 200420,000 milesFL

THE CONSUMER WAS INVOLVED IN AN ACCIDENT. THE VEHICLE WAS STRUCK FROM THE SIDE AS WELL AS THE FRONT. THE AIR BAGS DID NOT DEPLOY. *JB

Air Bags › Frontal › Sensor/Control Module
Filed Jul 29, 200494,000 milesTN

THE AIR BAG SENSOR LIGHT STAYS ON. CONSUMER IS CONCERNED THAT THE AIR BAGS WILL NOT DEPLOY UPON IMPACT. A RECALL WAS ISSUED FOR THE CLOCK SPRING. HOWEVER, THE YEAR WAS NOT INCLUDED. *AK

Power Train › Automatic Transmission
Filed Jul 29, 200447,000 milesIL

2000 CHRYSLER TOWN & COUNTRY MINIVAN. PURCHASED USED WITH 39000 MILES, 11 MONTHS AND 9K MILES LATER, WITH ONLY 47000 MILES ON THE MINIVAN I HAD TO REPLACE THE TRANSMISSION. CHRYSLER REFUSED TO PAY AND STATED IT WAS NOT PART OF ANY RECALL.*AK I HAVE SINCE SOLD THIS MINIVAN, BUT STILL FEEL CHRYSLER HASA PROBLEM TRANSMISSION AND SHOULD REPAY ME FOR THE TRANSMISSION AND MY RENTAL CAR I HAD TO USE.

Steering › Column
Filed Jul 28, 2004IL

WHEN TURNING THE STEERING WHEEL CONSUMER HEARD A POPPING NOISE COMING FROM THE STEERING COLUMN. CONSUMER TOOK VEHICLE INTO THE DEALERSHIP FOR INSPECTION. HOWEVER, THE PROBLEM RECURRED. *AK

Air Bags
Filed Jul 1, 200462,305 milesNV

I HAVE A 2000 CHRYSLER TOWN AND COUNTRY LIMITED ALL WHEEL DRIVE MINI VAN. I BROUGHT THE VAN IN FOR SERVICE ON JUNE 30TH BECAUSE THE AIRBAG LIGHT WAS STAYING ON , ALSO NOTHING WAS WORKING ON THE STEERING WHEEL. THE RADIO CONTROLS, THE CRUISE CONTROL, THE HORN, AND I PRESUME THE AIRBAG. THE DEALER IS CHARGING ME $500.00 TO REPLACE THE CLOCK SPRING IN THE STEERING WHEEL. THIS IS A ELECTRONIC CONTROL BOX THAT OPERATES EVERYTHING IN THE STEERING WHEEL. THERE SHOULD BE A RECALL ON THIS PART. *NM

Electrical System › Horn
Filed Jun 25, 200465,000 milesFL

AIRBAG WARNING LIGHT ILLUMINATED AND HORN, RADIO AND CRUISE CONTROL FUNCTIONS ON THE STEERING WHEEL STOPPED FUNCTIONING. THIS IS RELATED TO A "CLOCK SPRING" MECHANISM THAT WAS SIMILAR TO PRIOR YEAR RECALLS, BUT NOT INCLUDED IN THE 2000 MY.*AK

Steering › Hydraulic Power Assist System
Filed Jun 24, 2004GA

WHEN DRIVING IN THE RAIN VEHICLE LOST POWER STEERING. THIS CAUSED THE VEHICLE TO DRIFT TO THE SIDE OF THE ROAD. CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP ON TWO SEPARATE OCCASIONS, BUT PROBLEM RECURRED. *AK

Steering
Filed Jun 15, 2004DC

2000 CHRYSLER TOWN AND COUNTRY BELT PROBLEMS.*MR THE DRIVE BELT FOR THE POWER STEERING SLIPPED OFF WHILE DRIVING THROUGH A PUDDLE. THE DEALER REPLACED THE IDLER PULLEY BUT THE BELT HAS SLIPPED OFF TWICE SINCE THEN. *NM

Air Bags
Filed Jun 9, 2004FL

WHILE STARTING UP THE VEHICLE AIR BAG LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THIS CAUSED THE HORN TO BECOME INOPERATIVE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. *AK

Tires
Filed Jun 4, 2004VA

ALL FOUR ORIGINAL TIRES HAVE CONTINUOUSLY LEAKED AIR SINCE THE VEHICLE WAS PURCHASED NEW. THE DEALER WAS NOTIFIED (MICHELIN TIRES, RADIAL X, SIZE 215/65R16, DOT M30D68AX289). *AK *NM

Power Train › Automatic Transmission › Cooling Unit and Lines
Filed May 18, 2004MI

WHILE DRIVING 70-75 MPH, THE CONSUMER NOTICED THE TRANSMISSION SLIPPING AND THE VEHICLE WOULD SMOKE FROM UNDERNEATH. THE OWNER PULLED OVER AND NOTICE THAT A TRANSMISSION LINE HAD RUPTURED AND SPRAYED COOLANT. THE VEHICLE IS NOW ON ITS FOURTH REPAIR FOR THIS SAME PROBLEM. *JB

Seats › Front Assembly › Seat Heater/Cooler
Filed May 12, 200420,000 milesMI

WHILE USING THE HEATED DRIVER'S SEAT, SOME SPOTS BECAME VERY HOT. THEN, THE HEATER DID NOT WORK ANYMORE.

Air Bags › Frontal › Sensor/Control Module
Filed May 11, 2004PA

CLOCKSPRING HAS FAILED LEAVING ME WITHOUT A HORN AND OPERATIONAL AIR BAG. IN ADDITION THE FUEL PUMP IS ALSO NOT FUNCTIONING PROPERLY. COULD THIS BE RELATED TO THE FUEL INJECTION SYSTEM RECALL?

Air Bags › Frontal
Filed May 6, 200451,000 milesGA

I HAD A CLICKING IN MY STEERING WHEEL WITH AIR BAG LIGHT GOING ON & OFF THEN IT FINAL STAYED ON. I HAD NO HORN OR CRUISE CONTROL OR RADIO CONTROLS ON STEERING WHEEL. TOOK TO DEALER FOR REPAIR.

Air Bags › Frontal › Sensor/Control Module
Filed May 4, 200490,500 milesIN

AIRBAG LIGHT FLASHES, AIRBAG CONTROLLER AND CLOCKSPRING FAILED, FRONT PASSENGER SIDE PANEL PROTRUDING OUT, AIR BAG TRYING TO DEPLOY. REPAIRS HAD TO BE MADE BY REPLACING THE CLOCKSPRING AND NEW AIRBAG CONTOLLER INSTALLED. *AK THIS WAS ON A TOWN AND COUNTRY - 2000 - CHRYSLER - VAN

Power Train › Automatic Transmission › Park/Neutral Start Interlock SwitchCrash
Filed Apr 20, 2004OR

TRANSMISSION CAN BE SHIFTED OUT OF PARK WITHOUT FOOT ON PEDAL OR KEYS IN IGNITION. EXTREMELY DANGEROUS.

Power Train › Automatic Transmission › Park/Neutral Start Interlock SwitchCrash
Filed Apr 14, 200426,000 milesNY

VEHICLE WAS SHIFTED FROM PARK INTO DRIVE WITHOUT STEPPING ON BRAKE PEDAL. ANTI-THEFT DEVICE WAS STILL ENGAGED ON BRAKE PEDAL PREVENTING DRIVER FROM STOPPING AT RED LIGHT AT INTERSECTION. IN A PANIC, TO PREVENT COLLISION WITH OTHER CARS, DRIVER VEERED OFF ROAD AND SIDE SWIPED COMMERCIAL BUILDING TO STOP CAR.

Power Train › Automatic Transmission
Filed Apr 8, 200481,000 milesWI

CONSUMER CONTINUED TO HAVE PROBLEMS WITH TRANSMISSION THAT WAS REPAIRED. *PH THE TRANSMISSION CONTINUED TO BE A PROBLEM ESPECIALLY WHEN THE VEHICLE WAS COLD. *JB

Service Brakes, Air › AntilockCrash
Filed Mar 27, 2004OH

BRAKES DID NOT FUNCTION PROPERLY AT LOW HIGHWAY SPEEDS. AMPLE CAR LENGTH BUT HIT VEHICLE IN FRONT OF ME AND INVOLVED A TOTAL OF FOUR CARS.*AK

Power Train › Automatic Transmission
Filed Mar 17, 200475,042 milesOK

THE TRANSMISSION WENT OUT AT 72,000 MILES. CHRYSLER TOWN AND COUNTRY 604E TRANSMISSION. *NM

Seats › Front Assembly › Seat Heater/Cooler
Filed Feb 26, 200410 milesMI

DRIVERS HEATER SEAT TO HOT TO USE. MAY START A FIRE IF LEFT ON.*AK

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Feb 24, 20047,200 milesTX

SERPENTINE BELT SLIPPING OFF FOR THE 6TH TIME DURING A RAINY DAY. CONTROL FOR STEERING, POWER BRAKES AND POWER TO BATTERY LOST. PREVIOUSLY REPORTED: ODI NUMBER: 770436 12/4/02; 10054483 1/20/2004. ISSUE HAS NOT BEEN RESOLVED.*AK

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Feb 23, 200425,964 milesCA

INTAKE MANIFOLD LEAK THAT IS AFFECTING ENGINE PERFORMANCE AND COOLING. BELT TENSIONER, EFFECTING ENGINE PERFORMANCE.*AK

Seats › Front Assembly › Seat Heater/Cooler
Filed Feb 19, 2004KY

THE CONSUMER NOTICE AN UNUSUAL SMELL INSIDE THE VEHICLE. UPON FURTHER INSPECTION THE CONSUMER NOTICED THAT THE SEAT WARMER WAS ON AND A JACKET WAS IN THE SEAT. WHEN THE CONSUMER REMOVED THE JACKET FROM SEAT SHE SAW BURN HOLES IN THE SEAT AND JACKET. *NM

Service Brakes, Hydraulic
Filed Feb 10, 200440,000 milesNY

CONSUMER COMPLAINED ABOUT SEAT BELTS LOCATED IN THE MIDDLE WHICH SECURED CHILD SAFETY SEAT. *AK WHEN THE DRIVER MADE A SUDDEN STOP THE SEAT BELT, WHICH SECURED THE CHILD SEAT POSITIONED BEHIND THE DRIVER'S SEAT, BECAME UNLATCHED AND AS A RESULT THE SEAT HIT THE BACK OF THE DRIVER'S SEAT. THE CHILD WAS NOT INJURED. THE CONSUMER HAD THE BUCKLES CHECKED AT TWO DIFFERENT DEALERSHIP AND BOTH TIMES THE CONSUMER WAS TOLD THAT THE BUCKLES WERE FINE. THE FRONT BRAKE PADS AND ROTORS WERE REPLACED. THE DRIVER'S SIDE TAIL LIGHT COVER FELL OFF. THE SLIDING DOOR HANDLE CAME OFF. *NM

Steering › Hydraulic Power Assist › Power Steering Fluid
Filed Feb 5, 200422,409 milesFL

THE VEHICLE LOST POWER STEERING WHILE DRIVING OVER PUDDLES. WHEN THIS OCCURRED THE STEERING WHEEL BECAME HARD TO TURN. THE DEALERSHIP INDICATED THAT THE MANUFACTURER IS AWARE OF THE PROBLEM BUT THEY DON'T THINK IT'S DANGEROUS. THE VAN HAS BEEN SERVICED 5 TIMES FOR THIS ISSUE. *NM

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Feb 5, 200468,000 milesTX

THE PASSENGER FRONT SEAT CAUGHT ON FIRE. THE OWNER PRESUMED THAT THE WIRING IN THE SEAT WAS DEFECTED. THE VEHICLE IS EQUIPPED WITH HEATED SEATS. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

Seat Belts
Filed Jan 27, 2004CA

RECENTLY MY DAUGHTER MOVED FROM A CAR SEAT TO A BOOSTER SEAT. ON THE WAY HOME SHE FELL ASLEEP. WHEN I TURNED THE CORNER, SHE MOVED AROUND LIKE A CRASH TEST DUMMY. WHEN I CAME TO A STOP, SHE FELL FORWARD. I AM VERY CONCERNED, SO I BEGAN CHECKING WITH FRIENDS AND RELATIVES WHO HAVE CHILDREN MY DAUGHTERS AGE. SOMEONE TOLD ME ABOUT THE EMERGENCY LOCK FEATURE OF THE SEAT BELT. BY PULLING THE SEAT BELT ALL THE WAY OUT AND THEN SLOWLY ALLOWING IT TO RETRACT, THE SEATBELT WILL LOCK IN PLACE KEEPING A CHILD IN A BOOSTER SEAT MORE SECURE. I CHECKED MY CHRYSLER TOWN AND COUNTRY VAN, NO LOCKING FEATURE. I CHECKED MY CHEVY TAHOE, SEATBELT LOCKED IN PLACE. I CHECK MY COMPANY FORD ECONOLINE VAN, IT ALSO LOCKED. I CONTACTED CHRYSLER TO FIND OUT IF THERE WAS SOMETHING I COULD DO. I TOOK THE VAN TO THE DEALERSHIP. I WAS TOLD THAT THE SEATBELT IS THE WAY IT IS AND THAT IN AN ACCIDENT THE SEATBELT WOULD LOCK. THAT IS GREAT IF SHE IS AWAKE AND SITTING STRAIGHT. WHAT IF SHE IS ASLEEP HAS FALLEN OVER WHILE MAKING A TURN AND IS THEN INVOLVED IN AN ACCIDENT. THE SEATBELT AT THAT POINT, WOULD MORE THAN LIKELY DO MORE HARM THAT GOOD. I AM VERY UPSET WITH CHRYSLERS MARKETING OF THERE MINIVANS TO CONSUMERS AND THE RESPONSE I RECEIVED FROM THEM. I WOULD LIKE TO GET SOMETHING DONE ABOUT THIS BEFORE SOME CHILD IS INJURED OR KILLED. AS I TOLD CHRYSLER, I DON'T HAVE A PROBLEM PAYING TO FIX THIS, JUST FIX IT. HAVE THERE BEEN ANY OTHER COMPLAINTS? *JB

Vehicle Speed Control
Filed Jan 27, 200473,200 milesNY

WHILE DRIVING AT 45 MPH, CAR STARTED TO ACCELERATE ON ITS OWN TO 50 MPH AND THE BRAKES WOULD NOT WORK. I THEN PRESSED THE BRAKES ALL I COULD TO SLOW DOWN TO 20 MPH, THE ENGINE WAS SMOKING AND I COULD SMELL BURNT RUBBER. I GLIDED HOME.*JB

Electrical System › Alternator/Generator/Regulator
Filed Jan 20, 2004TX

UPDATE TO THE PROBLEM RELATED TO THE SERPENTINE BELT OF A 2000 TOWN AND COUNTRY.(ODI NUMBER: 770436 12/4/02). A FIFTH (5TH) OCCURENCE OCCURED ON JAN 17, 2004 . STILL WITHOUT RESOLUTION OTHER THAN TOW THE VAN AND PUT BACK THE SERPENTINE BELT. *AK

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Jan 15, 200430,000 milesGA

THE CONSUMER STATED THAT WHENEVER IT RAINED OR THE BELT BECAME WET IN ANY WAY IT SLIPPED OFF THE PULLEY. WHEN THIS HAPPENED THE CONSUMER LOST CONTROL OF VEHICLE. THIS INCIDENT HAS HAPPEN TWICE SINCE OWNING THE VEHICLE. *AK *NM

Power Train
Filed Jan 15, 2004CT

TRANMISSION COOLER LINE LEAKS IT WAS REPAIRED BY STEVENS OF MILFORD IN FEBRUARY OF 2001 2 MONTHS AFTER I PURCHASED VECHICLE. THE SECOND TIME WAS NOVEMBER OF 2002 THE DEALER (SCAP MOTORS) SAID IT WAS NOT COVERED AND CHARGED ME $91.20. I CALLED CHRYSLER CUSTOMER SERVICE AND THEY REIMBURSED ME. THE THIRD TIME WAS JANUARY 2003 SAME PROBLEM (WHICH HAS NOW DAMAGED MY NEW DRIVEWAY) SCAP MOTORS SAID THAT THE LINES BECOME LOOSE DUE TO WEATHER AND DRIVING CONDITIONS THEY REPAIRED IT AGAIN. I KNOW OF AT LEAST 5 OTHER OWNERS OF CHRYSLER GRAND VOYAGERS (TOWN AND COUNTRY) AND DODGE GRAND CARAVANS THAT HAVE HAD THE SAME PROBLEM WITH THEIR VECHICLES. I HOPE THAT YOU CAN LOOK INTO THIS MATTER AND GET CHRYSLER TO REPAIR IT SO THAT IT DOES NOT HAPPEN AGAIN. TO TELL ME THAT WEATHER AND ROAD CONDITIONS ARE CAUSING THIS PROBLEM IS CRAZY I OWN 3 OTHER CARS AND IT DOES NOT AFFECT THE TRANMISSION LINES ON THOSE. EITHER CHRYSLER USED (USES) DEFECTIVE OR POOR QUALITY HOSES OR IT IS A MANUFACTURES DEFECT. I WAS TOLD THAT THERE IS A TECHNICAL BULLETIN THAT WAS SENT TO THE DEALERS ON THIS PROBLEM SO I KNOW THEY ARE AWARE OF THE PROBLEM BUT THEY ARE NOT FIXING IT ONLY REPAIRING TEMPORAIRLY.

Visibility › Power Window Devices and Controls
Filed Jan 15, 2004NY

NOT KNOWING HOW FAST YOUR DRIVING CAN BE DANGEROUS. I'VE BEEN HAVING THIS PROBLEM WITH MY VAN STARTING WAY BACK IN SEPTEMBER 2001 WITH 13,000 MILES ON IT AND AM STILL HAVING THE SAME PROBLEM. THE PROBLEM IS THE ABS LIGHT COMES ON ALL THE TIME, DASHBOARD LIGHTS FLICKER, THE SPEEDOMETER, ODOMETER AND RPM'S RANDOMLY GO UP AND DOWN AND SOMETIMES DON'T WORK AT ALL. THEY HAVE TRIED TO FIX THIS PROBLEM MANY TIMES, IT HAS BEEN IN THE SHOP SOMETIMES FOR 2 WEEKS AT A TIME. THEY HAVE REPLACED THE COMPUTER, HARNESS (TWICE), IGNITION SWITCH, FUSES, ETC. THEY JUST HAD IT LAST WEEK AND TODAY I STILL HAVE THE SAME PROBLEM. BASICALLY IT IS AN ELECTRICAL PROBLEM. BY THE WAY, I HAVE BEEN TAKING IT TO A CHRYSLER SHOP IN NANUET, NY. I CALLED THE CHRYSLER CUSTOMER SERVICE 800 NUMBER AND THEY SAID BASICALLY ALL THAT THEY COULD DO IS TO TRY TO HELP THE SERVICE CENTER GET THE RIGHT INFORMATION TO HELP THEM FIX IT. BUT AGAIN, THEY JUST HAD THE CAR LAST WEEK AFTER I CALLED AND THE PROBLEM IS STILL HERE. I HAVE HAD TO RENT CARS AND BORROW CARS TO USE WHILE IT HAS BEEN IN THE SHOP. I REALLY HASN'T COST ME ALL THAT MUCH MONEY BECAUSE THEY ARE FIXING IT (TRYING TO FIX IT) UNDER WARRANTY. I'VE ONLY HAD RENTAL CAR EXPENSES. THE BIG INCONVENIENCE IS GETTING THE CAR TO THE SHOP, ETC... IT HAS BEEN VERY FRUSTRATING TO SAY THE LEAST.

Service Brakes, Hydraulic
Filed Jan 15, 200456,835 milesNC

ON FRIDAY AFTERNOON MAY 30 MY BRAKES SUDDENLY FAILED AS I WAS LEAVING ONE STOP LIGHT INTERSECTION AND STOPPING FOR ANOTHER. LUCKILY I WAS ONLY TRAVELING AT ABOUT 10 MPH AND BY PUMPING BRAKES, GEARING DOWN AND STEERING, I WAS ABLE TO AVOID AN ACCIDENT. ON INSPECTING MY VEHICLE, UNDER THE DRIVER?S SIDE I FOUND A LEAK IN THE BRAKE LINE WHERE THE BRAIDED GAS LINE JOINS WITH THE STEEL GAS LINE. THERE ARE 2 BRAIDED LINES WITH CONNECTIONS AT BOTH ENDS TO 2 STEEL LINES. ALL 4 CONNECTIONS SHOW EXTENSIVE CORROSION AT THE JOINT. THE PROBLEM APPEARS TO BE CAUSED BY GALVANIC ACTION BETWEEN 2 DISSIMILAR METALS AT THE JOINT. I CONTACTED THE DEALER NEUWIRTH MOTORS IN WILMINGTON NC AND WILL HAVE THE CAR TOWED IN ON MONDAY. AS OF THIS POINT I DO NOT HAVE A PROBLEM WITH THE DEALER OR CHRYSLER CONCERNING THE REPAIR. MY CONCERN IS, IF I HAD BEEN TRAVELING AT A REGULAR HIGHWAY SPEED AND HAD TO STOP MY FAMILY AND I COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. THERE WAS NO PREVIOUS WARNING OR INDICATION THAT THERE WAS A PROBLEM. IF THE SAME LINES I OBSERVED UNDER MY CAR IS STANDARD, AND I BELIEVE IT IS, THEN CHRYSLER HAS A DEATH TRAP TRAVELING THE HIGHWAY WAITING TO KILL OR INJURE THOUSANDS OF OTHER TOWN AND COUNTRY OWNERS. I HAVE ATTACHED THE 4 PICTURES THAT I TOOK FROM UNDERNEATH THE VEHICLE (2000 CHRYSLER TOWN AND COUNTRY). THE LINE THAT ACTUALLY WENT OUT IS THE BOTTOM LINE SHOWN IN PICTURE 2 AND 3. LUCKILY I HAD JUST LEFT A STOP LIGHT AT ONE INTERSECTION AND STOPPING FOR ANOTHER LIGHT ABOUT 10 C

Seats › Front Assembly › Seat Heater/Cooler1 injured
Filed Jan 12, 200453,000 milesVA

DRIVER'S SIDE SEAT WARMER OVERHEATED AND BURNT THROUGH THE SEAT'S LEATHER AND DRIVER'S CLOTHING. THIS RESULTED IN THE DRIVER'S BACK BEING BURNT. *AK

Seats
Filed Jan 11, 2004IL

I JUST READ ABOUT THE SEATBELT CONCERNS, AND I WOULD LIKE TO HELP GET THE BELTS RECALLED. I HAVE TWO CHILDREN AND HAVE NOT HAD AN INCIDENT AND WOULD LIKE TO PREVENT ONE ALSO. *AK

Seat Belts
Filed Jan 6, 2004OH

WE OWN A 2000 CHRYSLER TOWN & COUNTRY MINIVAN. I WAS REINSTALLING MY CHILDS BOOSTER SEAT IN THE SECOND ROW. I WAS KNEELING INTO THE MIDDLE OF THE BOOSTER SEAT TO SECURE IT TIGHTLY, I THEN LATCHED THE BUCKLE (AND DOUBLE CHECKED TO MAKE SURE IT HAD INDEED LATCHED). NEXT I WAS SHOCKED TO SEE IT COME UNBUCKLED AFTER I HAD HARDLY EVEN BUMPED A CORNER OF THE LATCH WITH MY KNEE (I THINK), AS I TRIED TO GET OFF OF THE SEAT. IT SCARES ME TO CONSIDER, WHAT IF MY DAUGHTER, WHILE MOVING ABOUT AS KIDS DO, ACCIDENTLY UNBUCKLES HER BOOSTER SEAT! I ALSO WORRY THAT MY SON MAY UNKNOWINGLY UNLATCH ONE OF MY YOUNGER DAUGHTER'S CHILDSEATS BY BARELY BUMPING THEIR SEATBELTS AS HE CLIMBS INTO THE REAR THIRD-ROW SEAT! PLEASE, PLEASE, PLEASE HELP CONSUMERS BY INSISTING THAT DODGE/CHRYSLER RECALL THESE DANGEROUS GEN3 (AS I NOW AM AWARE THEY ARE CALLED) SEATBELTS AND REPLACE THEM WITH THE NEWER GEN4 MODEL.*AK

Wheels › Rim
Filed Dec 10, 2003IN

THE CONSUMER STATED THAT THE REAR AND FRONT RIM MEDALLION CHROME COMPLETELY RUSTED AND WAS LEAKING AIR. THE DEALER STATED THEY HAD NEVER SEEN THIS BEFORE. *AK ON TWO OCCASIONS THE TIRE WAS REPLACED DUE TO THE RIM LEAK, ON ANOTHER OCCASION, THE TIRE WAS REPAIRED DUE TO A SLOW LEAK, THEN ONE LAST TIRE REPAIR WAS DUE TO THE SLOW LEAK BUT HAD MASSIVE CORROSION ON THE INSIDE. *SCC *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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