FUEL SMELL IN CABIN. DEALER FOUND CRACK IN TANK FILLER NECK - NO ACTION TAKEN - AWAITING PENDING RECALL. *AK
1996 Chrysler Town And Country complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1996 record →
THE "CLOCK SPRING" SHOULD BE COVERED, BUT MANUFACTURER SAYS THEY WON'T WARRANTY IT. INSPITE OF SERVICE CONTRACT. ****AK DIMS 11 IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****755758.
TRANSMISSION FAILURE @ 70,000 MILES NEEDING COMPLETE REBUILD FOR $1,600 - EVEN THOUGH THE TRANSMISSION HAD BEEN SERVICED BY CHRYSLER IN JAN. 1999 @ 38,249 MILES. BOTH THE CHRYSLER DEALER IN WEST VIRGINIA (LOCATION OF FAILURE) AND THE SELLING (HOME) CHRYSLER DEALER KNEW IMMEDIATELY WHAT THE PROBLEM WAS WHEN FIRST HEARING ABOUT IT: "MY GUESS WOULD BE PLANNETARIES ARE COMPLETELY STRIPPED" WAS THE CHRYSLER WV MECHANIC COMMENT UPON JUST LOOKING AT THE VAN. SPOKE WITH MANY TOWN & COUNTRY OWNERS SINCE - THIS IS A VERY COMMON OCCURENCE ON TOWN & COUNTRY - HOW CAN THERE NOT BE EITHER A RECALL OR A CLASS ACTION SUIT WITH THAT MANY KNOWN FAILURES ON A KNOWN WEAK COMPONENT ? IF CHRYSLER/BENZ WILL NOT MONITOR THEMSELVES SHOULDN'T THE GOVERNMENT INTERVENE ? (TIRESIZE: P215/65/16)
FUEL RAIL - NHTSA CAMPAIGN ID # 00V268000. DEALER DOES NOT SHOW RECORD OF THIS RECALL, NOR DOES DIAMLER CHRYSLER RECALL LINE (800) 853-1403. FUEL IS LEAKING ONTO THE ENGINE BLOCK FROM CRACK(S) IN THE FUEL RAIL. DEALER WILL NOT REPAIR FREE OF CHARGE, WILL CHARGE FULL REPAIR COSTS. JACK EXTENSION - THE JACK THAT COMES WITH THE MINIVAN HAS A SMALL "EXTENDOR" PIECE THAT FITS INTO THE JACK THEN INTO THE DESIGNATED PLACE ON THE FRAME IN ORDER TO JACK THE CAR UP. WHEN I JACKED UP THE VAN USING THESE PIECES, THE VAN SLIPPED OFF THE JACK/EXTENSION PIECE, DAMAGING THE RUNNING BOARD (AND NARROWLY MISSING MY HEAD!). IT APPEARS THERE IS SUPPOSED TO BE A COTTER PIN TO HOLD THE EXTENSION PIECE ONTO THE JACK, BUT THIS WAS NOT INCLUDED.
ENGINE COMPARTMENT FIRE, THIS LOSS INVOLVED A COLLISION AND FIRE, CLAIM # 75-A446-573. NLM
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
WHILE DRIVING COULD SMELL FUMES INSIDE, DROVE HOME AND CONTACTED MECHANIC TO CHECK VEHICLE. FUEL WOULD BE SPRAYING ALL OVER ENGINE. MECHANIC INDICATED THAT FUEL RAIL WAS CAUSING FUEL TO LEAK.*AK CONSUMER STATED DEALER WOULD NOT ADMIT THAT THERE WAS A RECALL.*JB
ON 11/14 OR 15/2001 I NOTICED THE SMELL OF GASOLINE FROM THE ENGINE COMPARTMENT OF MY CAR. IT WAS STRONGER WHEN I OPENED MY HOOD. I CALLED A MECHANIC TO MY HOUSE TO DIAGNOSE THE PROBLEM. HE DETERMINED THAT THE FUEL RAILS WERE LEAKING. I DETERMINED THAT SUCH A PROBLEM AFFLICTED OTHER 1996 TOWN AND COUNTRY VEHICLES. I CONTACTED MY LOCAL CHRYSLER DEALER WHO WOULD ONLY STATE THAT MY VEHICLE HAD NO OUTSTANDING RECALLS. WHEN I SPECIFICALLY MENTIONED RECALL 00V268000 THEY REFUSED TO CONFIRM SUCH A PROBLEM OR RECALL EXISTED. I THEN CALLED CHRYSLER CUSTOMER SERVICE. THEY TOO TOLD ME THAT NO RECALL WAS OUTSTANDING ON MY VEHICLE. THEY ALSO REFUSED TO CONFIRM THAT SUCH A PROBLEM EXISTED ON 1996 CHRYSLER TOWN AND COUNTRY VEHICLES, BUT ALSO TOLD ME THAT JUST BECAUSE IT WAS ON NHTSA'S WEB PAGE DOESN'T MEAN IT'S A RECALL. BOTH THE DEALER AND CHRYSLER REFUSED TO PROVIDE ANY HELP WITH THIS REPAIR OR ANY INFORMATION. *AK
VEHICLE CONSTANTLY PULLS TO RIGHT, WHEEL ALIGNMENT HAS BEEN DONE. ALSO, TIRES WERE REPLACED. DID NOT REMEDY PROBLEM. *AK
THERE WAS A GAS LEAK COMING FROM GAS TANK. TOOK VEHICLE TO DEALER, AND THEY REPLACED SEAL. IT ONLY LASTED 60,000 MILES, AND LEAKED AGAIN, VEHICLE HAD BEEN BACK TO DEALER 3 TIMES FOR SAME PROBLEM. CONSUMER FELT THIS WAS VERY DANGEROUS, IT COULD CAUSE A FIRE. *AK CONSUMER ALSO STATED THE TRANSMISSION WENT OUT.*SLC
THE CAR WAS IN CRUISE CONTROL ON I-95 AT 70 MPH. THE SPEED SUDDENLY JUMPED TO 80 MPH AND WOULD HAVE GONE HIGHER IF I HADN'T APPLIED THE BRAKES. THE RPM REACHED 4000, AND THE ONLY WAY I WAS ABLE TO GAIN CONTROL WAS TO CUT OFF THE IGNITION. THIS IS A SAFETY HAZARD AND COULD HAVE RESULTED IN A VERY BAD ACCIDENT. I TOOK THE CAR TO CARUSO CHRYSLER AT 1750 SOUTHSIDE BOULEVARD, JACKSONVILLE, FL. *AK
ABS LIGHT STAYS ON, AND HORN/ CRUISE CONTROL DO NOT WORK. REAR A/C UNIT FOR THE PASSENGERS ONLY WORK ON HIGH SPEED. CONSUMER SPOKE WITH SERVICE TECHNICIAN OVER THE PHONE, AND TECHNICIAN INDICATED IT COULD POSSIBLY BE THE CLOCK SPRING.*AK
WHILE DRIVING THE CONSUMER SMELL AN ODD SMELL AND PULLED OVER, ONCE OUT OF THE VEHICLE THE CONSUMER SAW SMOKE COMING FROM UNDER THE HOOD, THE ENGINE COMPARTMENT WAS ON FIRE, CLAIM # 04-1312-385. NLM
AIR BAG LIGHT STAYS ON/ HORN DOESN'T BLOW, AND CRUISE CONTROL IS NOT WORKING. CONTACTED DEALER, AND DEALER STATED THAT CLOCK SPRING MIGHT BE DEFECTIVE.*AK
THE VEHICLE CAUGHT ON FIRE UNDER THE HOOD, CLAIM # 11-3823-544. NLM
CLOCK SPRING FAILURE RESULTING IN AIR BAG LIGHT STAYING ON - E.G. THE DRIVERS AIR BAG PROBABLY WON'T DEPLOY IF AN ACCIDENT OCCURS - ALSO THE HORN NO LONGER WORKS
THERE IS FUEL LEAKING IN A DRIZZLE OUT OF THE END OF THE FRONT FUEL INJECTION CROSSOVER TUBE/ INJECTION RAIL ASSEMBLY ONTO THE VALVE COVER WHERE IT ACCUMULATES INTO A PUDDLE OF GAS ON THE VALVE COVER. LIP THEN SPILLS ONTO THE EXHAUST HEADER. HUGE HUGE FIRE HAZARD. THIS MUST BE RECALLED. CALLED MY CHRYSLER DEALER AND THEY SAY THERE IS NO KNOWN RECALL ON THIS AND WOULD NOT HONOR A FIX FOR THIS PROBLEM. HOW MANY LIVES AND VEHICLES MUST BE LOST BEFORE SOMEONE FORCES CHRYSLER TO RECALL AND FIX THIS. THIS WILL BE THE LAST CHRYSLER I OWN. *NLM **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS*753523
BOTH PROBLEMS ARE PERENNIAL, IN FORM I COULD NOT SPECIFY. AIR BAG LIGHT IS ALWAYS ON AND MAY FAIL IN AN ACCIDENT; HORN, BY NOT WORKING MAY NOT PREVENT AN ACCIDENT, IT ALMOST HAPPENED ONCE ALREADY; CRUISE CONTROL IS AN INCONVENIENCE NOT HAVING. WIPERS GO ON BY THEMSELVES, SPECIALLY WHEN TURNING ON THE BLINKERS. AT TIMES WIPERS DON'T STOP AND MAY DIVERT YOUR ATTENTION FROM TRAFFIC, IT COULD BE A DANGEROUS SITUATION. *AK
PLASTIC FUEL TANK HAS DEVELOPED A CRACK ALONG THE TOP (PER DEALER). I DID NOTICE ON ONE OR TWO OCCASIONS THAT THE TANK BOTTOM DEVELOPED A CONCAVE APPEARANCE. THE DEALER HAS OFFERED TO REPLACE THE FUEL TANK FOR APPROX. $800 WITH NO GUARANTEE THAT THE REPLACEMENT TANK WON'T FAIL FOR THE SAME REASON THE ORIGINAL TANK HAS. I WOULD BE INTERESETED IN HEARING FROM YOU ABOUT THE SAFETY RECORD AND LONGEVITY OF PLASTIC GAS TANKS. I HAVE NEVER OWNED A VEHICLE IN WHICH THE GAS TANK HAS DEVELOPED A CRACK. *AK
DIFFERENTIAL UNIT BLEWOUT WHILE DRIVING PUTTING A HOLE IN THE TRANSMISSION CASE THE COMPANY WANTS ME TO PAY 2/3 OF THE TOTAL TO FIX IT, AND I THINK THE PROBLEM CAME FROM THE REBUILT TRANSMISSION THEY PUT IN LAST YEAR, MY PROBLEM IS THE VEHICLE IS 5 YEARS OLD AND TO GO THRU TWO TRANSMISSIONS JUST DONT MAKE SENSE EXPECIALLY AT THE OWNERS EXPENSE. APPARENTLY THERE IS A PLOBLEM SOMEWHERE IN THE DIFFERENTIAL AND THE TRANSMISSION FOR THIS TO HAPPEN NOT ONLY TO BE BUT OTHER OWNERS OF THE SAME VEHICLE FOR THE SAME YEAR THEY ARE TELLING ME THEY WONT KNOW IF IT IS THERE FAULT UNLESS THE OPEN THE AREA UP TO SEE WHAT HAPPEN BUT I HAVE TO AGREE TO PAY FOR THAT TO HAPPEN I DONT THINK I SHOULD HAVE TO PAY FOR THERE MISTAKES THIS IS NOT THE FIRST TIME THIS HAS HAPPEN I OWNED A TOWN@COUNTRY BEFORE AND HAD TO PUT 2 TRANSMISSIONS IN THAT THINKING BECAUSE THEY CAME OPUT WITH A NEW STYLE AND PRESUMABLE A BETTER VECHICLE I DECIDED TO GIVE THEM ANOTHER TRY. PLEASE HELP ME IN THIS OR PROVIDE ME WITH WHO CAN HELP ME IN THIS MATTER. THANK YOU DEBRA C JACOB. *AK
THE O-RINGS IN MY FUEL RAIL HAVE FAILED, CAUSING ME TO HAVE TO REPLACE THE ENTIRE FUEL RAIL AT A COST OF $542. THIS VAN IS ONLY 5 YEARS OLD AND THIS SHOULD NOT HAVE EVER HAPPEND ON A VEHICLE THIS NEW. I CALLED CHRYSLER WHO SAYS THEY DO NOT HAVE RECALL FOR THIS. THIS IS UNACCEPTABLE. CHRYSLER NEEDS TO ISSUE A RECALL FOR THIS, BEFORE SOMEONE IS HURT OR KILLED. FACT IS THE RESULTING GAS LEAK COULD HAVE EASILY KILLED MYSELF AND MY THREE YOUNG CHILDREN. I THOUGHT TOWN AND COURTNEY'S WERE SUPPOSED TO BE THE SAFEST VEHICLE AROUND. MAYBE I WAS WRONG?
WHILE DRIVING ON US378 BETWEEN SALUDA AND LEXINGTON, SC, AS I DROVE UPHILL ON AN UNDIVIDED HIGHWAY, THE VEHICLE SPEED BEGAN TO INCREASE, REACHING OVER 85 MILES PER HOUR WITH MY FOOT OFF THE ACCELERATOR. I BRAKED BACK TO ABOUT 25 MILES PER HOUR, BUT WHEN I RELEASED THE BRAKE, THE VEHICLE AGAIN SPED TO OVER 80 MPH. I PULLED OVER AND TRIED TO PLACE THE VEHICLE IN PARK, BUT THE ENGINE RACED. I TURNED IT OFF, BUT IT CONTINUED TO RUN, APPARENTLY "DIESELING" FOR SEVERAL SECONDS. I RESTARTED THE VEHICLE AND MADE IT TO THE DEALER BY RIDING THE BRAKE AND DRIVING IN THE LOWEST GEAR. I SINCERELY BELIEVE THAT HAD MY WIFE OR TEENAGE SON WHO RECENTLY STARTED DRIVING BEEN BEHIND THE WHEEL THEY WOULD HAVE COMPLETELY LOST CONTROL. I WAS FORTUNATE THAT THE BRAKES HAD BEEN REPLACED ABOUT A MONTH EARLIER AND MANAGED TO HOLD THE VEHICLE, THOUGH IT REQUIRED BOTH FEET AND MOST OF MY 220 POUNDS ON THE BRAKE. THE DEALER SAID THAT A CABLE HAD BROKEN CAUSING THE THROTTLE TO STICK. I HAVE HEARD SIMILAR STORIES ABOUT THIS HAPPENING TO THIS SAME MODEL VEHICLE. IT IS INEXCUSABLE THAT THE THROTTLE SHOULD SUDDENLY STICK WITH NO WARNING, ESPECIALLY AT WHATEVER SETTING IT IS AT WHEN THE CABLE BREAKS. AT THE LEAST, THE THROTTLE SHOULD RETURN TO NORMAL IDLE IF THE CABLE BREAKS. THIS IS EXTREMELY DANGEROUS, AND, IN MY OPINION, WARRANTS A MODIFICATION TO PREVENT THIS HIGHLY DANGEROUS SITUATION BEFORE FATALITIES OCCUR. HAD THE THROTTLE STUCK AT A HIGHER SETTING, I COULD NOT HAVE CONTROLLED THE VEHICLE OR WOULDN'T HA
AIRBAG LIGHT WAS ON INTERMITTENTLY AND STAYS ON, PERFORMED DIAGNOSTICS, NO CODES PRESENT AND COULD NOT GET LIGHT TO COME ON, ALSO COOLANT LEAK AT HOSE AT REAR LEAF SPRING, REPLACE REAR COOLANT TUBE-RUBBED THROUGH ON SPRING,
THERE WAS FUEL LEAKING IN A DRIZZLE OUT OF THE END OF THE FRONT OF THE FULE RAIL ASSEMBLY ONTO THE VALVE COVER WHERE IT ACCUMULATES INTO A PUDDLE OF GAS ON THE VALVE COVER LIP THEN SPILLED ONTO THE EXHAUST HEADER. IT IS CERTAINLY IS A MAJOR FIRE HAZARD. COULD HAVE BURNED MY HOUSE DOWN. IT DID NOT CATCH ON FIRE IN MY CASE BY PURE LUCK. IT APPEARS TO LEAK AT A CRACK IN THE JOINT ON THE FUEL RAIL AT A POINT WHERE THE METEL FUEL LINE BETWEEN THE FRONT AND BACK OF THE FUEL RAIL ASSEMPLY MEET IN THE FRONT AND ENTERS THE FUEL INJECTION RAIL ASSEMBLY IN THE FRONT OF THE ENGINE. CHRYSLER DEALER STATES THIS IS NOT PART OF ANY RECALL, YET OTHER RECALL EXIST FOR THE SAME YEAR AND ENGINE AND THEY HAVE BEEN RECALLED. I HAVE RECEIVED NO NOTICES ON THIS ISSUE FOR RECALL. IF THIS PROBLEM RECALLED AND IS THEIR A REFERENCE PLEASE LET ME KNOW. IF NOT THIS IS VERY DANGEROUS. THANK YOU.
FUEL RAIL IS CRACKED. THERE IS A RECALL ON VEHICLE FOR THIS PROBLEM, BUT VIN IS NOT INCLUDED. FUEL LEAKS FROM O RINGS OF FUEL RAIL. CONTACTED DEALER, AND DEALER IS NOT WILLING TO DO ANYTHING. *AK *JB
VEHICLE IS LEAKING FUEL FROM THE FUEL RAIL. CONSUMER WAS SMELLING SOME FUEL INSIDE CAB WHEN DRIVING BEFORE TAKING VEHICLE INTO A DEALER.*AK
LARGE FUEL LEAK AT THE FUEL INJECTION CROSSOVER TUBE/INJECTION RAIL. "O"RING FAILURE ...COULD LEAD TO MASSAVE ENGINE FIRE AND LOST OF VEHICLE.......DEALER CLAIMS NOT UNDER RECALL STATUS...SEE NHTSA REPORT # 00V268000. *AK
VEHICLE ENGINE STOPPED; TOWED TO NEAREST CHRYSLER SERVICE. TECHNICIAN REPORTED FUEL INJECTION LINE FASTENER FAILED AND LINE DETACHED FROM FUEL PUMP. PUMP CONTINUED PUMPING FUEL, CREATING FIRE HAZARD. *AK
THERE WAS A FUEL ODOR WHEN THE GAS TANK WAS FULL, CONSUMER WAS INFORMED BY DEALER THAT THE VENT TUBE ON TOP OF THE GAS TANK WAS CRACKED AND THE ENTIRE TANK NEEDED TO BE REPLACED.*JB
RECALL 00V268 000/FUEL LEAKAGE: VEHICLE WAS EXPERIENCING FUEL RAIL LEAKAGES. CONTACTED DEALER, INFORMED THAT VEHICLE WAS NOT COVERED UNDER RECALL DUE TO VIN. *AK *YH
WHILE TRAVELING OVER A PUDDLE OF WATER CONSUMER LOST POWER STEERING, DEALER HAS BEEN NOTIFIED. *AK THE LOSS OF STEERING OCCURED TWICE AND THE DEALER INDICATED THE STEERING PROBLEM WAS DUE TO THE A/C BELT FAILURE AND FAILURE TO INSTALL SPECIAL BRACKET BY THE MANUFACTURER. *YH
HORN FAILS TO WORK ALONG WITH AN AIR BAG WARNING LIGHT THAT DOESN'T TURN OFF; TRANSMISSION OF THE CAR HAD TO REPLACED IN LESS THAN FOUR YEARS; ELECTRICAL SYSTEMS IN THE CAR ACTS RATHER SPORADIC, RADIO TURNS OFF AND ON BY IT SELF; AIR CONDITIONING NO LONGER WORKS/ HOSE FAILED RADIATOR , AND WATER PUMP HAD TO BE REPLACED
THERE ARE SOME PROBLEMS WITH STEERING. WHEN TAKEN VEHICLE TO DEALER, DEALER NOTED THAT SERPENTINE BELT AND STEERING BELT TENSIONER ARE DEFECTIVE. *AK
OUR PROBLEM RESIDES (AS WE'VE BEEN TOLD BY THE LOCAL CHRYSLER DEALER AND NUMEROUS MECHANICS) WITHIN THE STEERING COLUMN IN THE WINDSHIELD WIPER ACTIVATOR SWITCH. I CAN'T TELL YOU HOW MANY TIMES THE WIPERS COME ON (NOT TURNED ON) ALL BY THEMSELVES WHEN YOU TURN THE KEY TO START THE ENGINE. TO COMPOUND THE PROBLEM, THEY USUALLY DON'T WANT TO TURN OFF EITHER, DESPITE REPEATED ATTEMPTS AT TURNING THE SWITCH ON & OFF AND EVEN SHUTTING OFF AND RE-STARTING THE ENGINE NUMEROUS TIMES. EVENTUALLY, YOU CAN GET THEM TO SHUT OFF. WE HAVE DISCUSSED THIS PROBLEM WITH FRIENDS AND ACQUAINTENCES WHOM ALSO OWN CHRYSLER, DODGE AND/OR PLYMOUTH MINI-VANS AND MOST OF THEM REPORT THE SAME PROBLEM. EVERY CHRYSLER DEALER SERVICE MANAGER AND REPAIR SHOP MECHANIC I'VE TALKED TO IS WELL ACQUAINTED WITH THIS SAME PROBLEM. THE PROBLEM HAS NOW PROGRESSED INTO WHAT I NOW CONSIDER A SAFETY ISSUE. THIS SAME ELECTRICAL SNAFU IN THE STEERING COLUMN IS NOW AFFECTING THE ELECTRONICS (I'M GUESSING) WHICH CONTROL THE SHIFTING IN THE AUTOMATIC TRANSMISSION. IF, WHILE YOU ARE DRIVING, IT BEGINS TO RAIN, AND YOU TURN ON THE WINDSHIELD WIPERS; THE TRANSMISSION WILL SHIFT DOWN INTO LOW GEAR. THIS IS ESPECIALLY HAZARDOUS AT HIGHWAY SPEEDS ON WET PAVEMENT. IT WILL NOT SHIFT OUT OF LOW UNLESS YOU BRING THE VEHICLE TO A COMPLETE STOP; SHUT OFF THE ENGINE AND RE-START IT. ONCE AGAIN, NOT A SAFE MANEUVER ALONG A BUSY HIGHWAY. BEGINNING AGAIN, THE VEHICLE WILL SHIFT BACK INTO LOW AS SOON AS YOU ACHIEVE SUFFICIENT GROUND SPEED F
I WASN'T INVOLVED IN AN ACCIDENT. THE VAN COULD HAVE BURNED UP THOUGH IF I HADN'T CAUGHT THE PROBLEM OF GAS LEAKING ONTO THE HOT EXHAUST SYSTEM. THE DEFECT WAS NOT IMMEDIATELY NOTICEABLE, IT DIDN'T CAUSE OBVIOUS ENGINE OR OPERATING DIFFICULTIES AND THERE WERE NO WARNINGS OF FUEL LEAKING FROM THE ON BOARD TROUBLE WARNING SYSTEM. I CAUGHT THE PROBLEM WHEN I DROVE INTO MY ATTACHED GARAGE, TURNED OFF THE ENGINE AND GOT OUT OF THE VAN.. I SMELLED GAS, BACKED THE VAN OUT OF THE GARAGE, RAISED THE HOOD WITH THE ENGINE RUNNING AND OBSERVED THE RAW GAS POURING OUT OF TWO PLACES ON THE ENGINE. AS IT WAS THE LABOR DAY WEEKEND I LEFT THE VAN OUTSIDE AND USED OUR OTHER CAR. I'M A REALTOR WITH CENTURY 21 AND AN ASSOCIATE IN OUR OFFICE HAD HIS DODGE MINI-VAN CATCH FIRE AND BURN UP LAST YEAR AND NOW I WONDER IF THIS ISN'T A COMMON PROBLEM WITH THIS SERIES CHRYSLER PRODUCTS. MY HOME COULD HAVE BURNED TO THE GROUND HAD I NOT OBSEVED THE GAS SMELL AND GOT THE VAN OUT OF THE GARAGE. HAD WE BEEN ASLEEP IN THE HOUSE MY WIFE AND I COULD HAVE BOTH BEEN BURNED TO DEATH. EVEN IF WE WERE JUST DRIVING AND HAPPENED TO BE INVOLVED IN AN ACCIDENT THE VAN WOULD BE MORE LIKELY TO CATCH FIRE FROM THE LEAKING GAS AND WE MIGHT HAVE BEEN TRAPPED IN IT. WE'RE BOTH IN OUR 70'S. THE REPAIRS COST $221.47 AND BECAUSE THERE SEEMS TO BE A DEMAND FOR THE REPLACEMENT FUEL RAIL & INJECTOR O-RINGS IT TOOK THE DEALER SEVERAL DAYS TO GET THE PARTS FROM CHRYSLER. DOES THIS NOT SUGGEST THERE'S A PROBLEM*AK
AIR BAG LIGHT COMES ON INTERMITTENTLEY WITHOUT PRIOR WARNING. DEALERSHIP IS AWARE OF PROBLEM, IT IS THE CLOCK SPRING. *AK
FUEL WAS LEAKING FROM FUEL LINE. AFTER INSPECTION OF VEHICLE IT WAS DETERMINED THAT FUEL RAIL NEEDED TO BE REPLACED.*AK
AIR BAG LIGHT KEEPS COMING ON AND STAYING ON. CONTACTED DEALER, AND THE DEALER STATED THAT THE AIR BAG WILL NOT COME OUT WHEN LIGHT IS ON. *AK
AIRBAG CLOCK SPRING MATERIAL CAUSES BLINKERS AND OTHER ELECTRICAL COMPONENTS TO MALFUNCTION. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
I BOUGHT THIS VEHICLE USED AT 68,000 MILES. TRANSMISSION SELF-DESTRUCTED AFTER I PUT 9,000 MILES ON IT.*AK
BOTH HEADLIGHTS APPEARED TO BE ETCHED INTO THE OUTER LENS OR HAD SOME UNKNOWN MATERIAL INSIDE THE HEADLIGHT ASSEMBLY. LIGHTS WERE ONLY EFFECTIVE FOR ABOUT 50 FEET. VERY DANGEROUS TO DRIVE AT NIGHT. LOCAL DEALER CONTACTED CHRYSLER AND THEY REPLACED BOTH LIGHT ASSEMBLIES AT NO COST TO ME. HOWEVER I HAVE SPOKEN WITH OTHER DRIVERS WITH SIMILIAR PROBLEMS. LENS SHOULD HAVE BETTER RESISTANCE TO PITTING? COATING INSIDE? OR HAVE AN ASSEMBLY SO YOU DO NOT HAVE TO CHANGE THE COMPLETE ASSEMBLEY. SOME TYPE OF LENS ONLY TO CHANGE OR BE HARDER SO NO DAMAGE IN JUST 5 YEARS AND LOW MILEAGE. CAN NOT COMPLAIN ABOUT MY SERVICE BUT IT SEEMS TO BE AN UNSAFE DESIGN.*AK
WHEN DRIVING DRIVER'S SEAT MOVES BACK AND FORTH, NOT TAKEN TO DEALER AT THIS TIME.*AK
CLICKING SOUND AND RATTLE IN STEERING COLUMN REPORTED TO DEALER REPEATEDLY TO NO AVAIL. PROBLEM WAS NOTICED WHEN VEHICLE WAS WITHIN 6 MONTHS OF PURCHASE IN 1988. ALTHOUGH I REPORTED PROBLEM EVERYTIME I TOOK VEHICLE INTO SERVICE, DEALER WAS NEVER ABLE TO CORRECT [PROBLEM. IT STILL EXIST TILL THIS DATE OF AUG. 2001. *AK
VEHICLE STALLED WHILE BEING DRIVEN AT SLOW AND HIGH SPEEDS ON HIGHWAY, WHICH CAUSED AN ACCIDENT, ON BOTH OCCASIONS DEALER COULD NOT DUPLICATE THE PROBLEM.*YH
CONSUMER HEARD A LOUD NOISE AND THERE WAS AN IMMEDIATE LOSS OF CONTROL OF THE VEHICLE DUE TO THE BELT TENSIONER FAILURE, THE SPRING CASING BROKE FROM ITS MOUNT AND FELL FROM THE VEHICLE ONTO THE DRIVEWAY. *YH
BOTH FRONT SWAY BARS BROKE. *AK
ACCORDING TO 2 DEALERS. THE CLOCK SPRING FOR THE AIR BAG, IF DEFECTIVE, WILL FAIL TO DEPLOY THE AIRBAG. DEALER SAYS IT IS A VERY COMMON THING TO GO BAD BUT THE MANUFACTURER CONSIDERS IT A WEARABLE ITEM. (IF BAD, IT WILL FAIL TO DEPLOY THE AIRBAG... IS THIS NOT A MAJOR SAFTY CONCERN, ESPECIALLY SINCE IT IS A COMMON FAILURE IN CHRYLER MINI-VANS?). *AK
CHRYSLER SAYS THEY ARE COVERING SOME OF IT'S 1996 VANS AND CLAIM WE ARE NOT COVERED. DEALER CONCURRED THAT OUR VAN WAS HAVING THE SAME PROBLEMS AS THE POTENTIAL RECALL IS DESCRIBING. WE CAN'T BELIEVE THAT SELECTIVE COVERAGE WITHIN THE SAME YEAR IS LOGICAL SINCE OUR VAN IS HAVING THE SAME PROBLEMS. TO SUMMARIZE THE PROBLEM: FUEL LEAKS(STREAMS) FROM THE RAIL JUST ABOVE THE MANIFOLD THROUGH THE ENGINE. THANK GOD WE REALIZED THE PROBLEM BEFORE A FIRE BROKE OUT. DOES IT TAKE A DEATH BEFORE COMPANIES ARE LIABLE?*AK
FAILURE OF HORN WAS NOTICE TO ALERT ANOTHER VEHICLE. AIR BAG WARNING LIGHT COMES ON AND GOES OUT DURING DRIVING.. *AK
WHEN DRIVING FUEL WOULD LEAK OUT OF PIPE. ALSO, WHENEVER VEHICLE WAS FILLED WITH FUEL, COULD SMELL FUMES, AND FUEL WOULD SPILL FROM T TOP AND DRIP DOWN TO SIDE OF VEHICLE. DEALERSHIP REFUSED TO REPAIR VEHICLE BECAUS EIT WAS NOT BOUGHT THERE.*AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1996 Chrysler Town And Country → · Every Town And Country year → · How the figures are calculated →