DUE TO THE FAILURE OF THE CLOCK SPRING ASSEMBLY, MY CRUISE CONTROL, HORN AND AIR BAG ALL FAILED AS WELL. IF I HAD EXPERIENCED A CRASH THE DRIVER'S SIDE AIR BAG WOULD NOT HAVE DEPLOYED.
1996 Chrysler Town And Country complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1996 record →
INTERMITTENT ELECTRICAL PROBLEMS SINCE PURCHASE WITH NO FIX FROM MFG. *AK
EA 01 007/AIR BAG CLOCKSPRING: AIR BAG LIGHT REMAINED ON WHILE DRIVING. ALSO, HORN AND CRUISE CONTROL WERE INOPERATIVE. DEALER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
AIRBAG LIGHT IS ON, HORN AND CRUISE CONTROL STOPPED WORKING. CLOCK SPRING ASSEMBLY NEEDS TO BE REPLACED. *AK
WHILE DRIVING VEHICLE COMPLETELY SHUTSDOWN WITHOUT WARNING, CAUSING LOSS OF POWER BRAKES AND POWER STEERING CONTROL. PLEASE GIVE ANY FURTHER DETAILS.*AK
VEHICLE STARTED LEAKING GASOLINE WHEN IT WAS ON A HILL. DEALERSHIP WAS AWARE OF PROBLEM. MECHANIC TOLD THE CONSUMER THAT SHE HAD A CRACK INSIDE OF GASOLINE TANK.*AK
STRUT TOWER IS RUSTING THROUGH. DEALER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER.*AK
CONSUMER'S VEHICLE WAS INVOLVED IN A REAR END COLLISION THAT CAUSED DRIVER'S SIDE FRONT SEAT TO COLLAPSE. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
WHILE DRIVING AND WITHOUT WARNING VEHICLE COMPLETELY SHUTDOWN, CAUSING LOSS OF POWER BRAKES AND POWER STEERING, CAUSE UNKNOWN. DEALER CANNOT IDENTIFY THE PROBLEM. PLEASE GIVE ANY FURTHER DETAILS.*AK
DIFFERENTIAL BLEW OUT WHILE DRIVING AND PUTTING A WHOLE THROUGH TRANSMISSION CASE, DESTROYING FLYWHEEL/ BLEW OUT TRANSMISSION, AND KILLED ENGINE. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
CONSUMER NOTICED OIL LEAK UNDER VEHICLE. A PIN GOT INTO TRANSMISSION AND CAUSED IT TO LEAK. CONTACT DEALER PLEASE ADD VIN . *AK
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
CRUSE CONTROL FAILURE AND AIR BAG LIGHT AT SAME TIME. *AK
AIRBAG LIGHT CAME ON AND IT WON'T GO OFF. ALSO, VEHICLE WANDERS TO LEFT TO RIGHT. DEALERSHIP IS AWARE OF PROBLEM.*AK
THE CONSUMER LOST THE POWER STEERING WHILE STARTING TO DRIVE DUE TO SLIPPING OFF OF THE VEHICLE'S MAIN BELT FROM THE PULLEY. THE VEHICLE HAD A COOLING SYSTEM PROBLEM. THE VEHICLE WAS OVERHEATING DUE TO BELT AND TENSIONER FAILURES. *YH
BRAKE FAILURE APPROACHING INTERSECTION WENT THROUGH RED LIGHT AVOIDED COLLISION WITH TRAFFIC JUMPED CURB ENTERED PARKING LOT AND SIDESWIPED POLE IN DRIVE THROUGH BEFORE FINALLY STOPPING. COULD HAVE KILLED SOMEONE OR MYSELF AND WIFE. WIFE WAS DRIVING. DEALER AND CHRYSLER SPECIAL INVESTGATOR COULD FIND NOTHING WRONG WITH BRAKES!! POLICE REPORT ON FILE # 420920 EVANSVILLE IN. DO NOT FEEL CONFIDENT IN DRIVING THIS VECHICLE UNTIL CAUSE IS DETERMINED AND FIXED!!! *AK
TRANSMISSION LOCKED UP WHILE DRIVING 50MPH WITHOUT WARNING. DEALER HAS INSPECTED VEHICLE, AND WILL REPLACE TRANSMISSION.*AK *SLC
THE ELECTRICAL GAUGES AND DIGITAL READOUT HAVE REPEATEDLY FAILED (7 TIMES) RESULTING IN NO WAY TO KNOW SPEED/MPH THE VEHICLE IS TRAVELING, WHETHER ENGINE IS OVERHEATING, GEAR THAT THE TRANSMISSION IS IN, CAR ALARM DOES NOT FUNCTION, ALL GAUGES ARE EITHER GIVING FAULTY READINGS OR NO READINGS AT ALL. THIS IS ONLY THE MOST OFTEN REPEATED PROBLEM. ADDITIONALLY, THERE HAVE BEEN NUMEROUS AND DIFFERENT PROBLEMS RESULTING IN OVERHEATING, 3 BATTERY REPLACEMENTS, PREMATURE REPLACEMENT OF BRAKES AND WHEEL CYLINDER, NUMEROUS OTHER PROBLEMS. VEHICLE CURRENTLY NOT FUNCTIONING DUE TO 7TH. FAILURE OF ELECTRICAL GAUGE PANEL, LIGHTS STAYING ON CAUSING BATTERY DRAIN AND FAILURE. USELESS TO RECHARGE THE BATTERY BECAUSE CONTINUOUS BURNING OF DASH PANEL LIGHTS WILL CONTINUE TO DRAIN BATTERY. NO CAR ALARM BECAUSE OF COMPUTER FAILURE.EHICLE *AK
PE 00 032/AIR BAG CLOCK SPRING FAILURE: REPORTING INOPERATIVE HORN AND CRUISE CONTROL. ALSO, AIR BAG LIGHT SENSOR REMAINED ON WHILE TRAVELING. DEALER NOTIFIED, AND INFORMED CONSUMER THAT VEHICLE WAS NOT COVER UNDER EXTENDED WARRANTY OR A RECALL. PROVIDE ANY FURTHER INFORMATION. *AK
LOCAL DEALERS MECHANICS STATED THAT THEY HAVE SEEN ALOT OF THESE FAILURES. THE RACK AND PINION BREAKS DOWN SENDING DEBRIS INTO THE POWER STEERING FLUID THAT FLOWS INTO THE POWER STEERING PUMP AND DESTROYS THE VALVES COMPLETELY TAKING OUT THE POWER STEERING SYSTEM. THE ENTIRE POWER STEERING AND RACK AND PINION MUST BE REPLACED. *AK
DURING VEHICLE INSPECTION LEFT AND RIGHT FRONT SWAY BAR LINK FOUND BROKEN AT THE SWAY BAR. METAL LINK REMAINED ATTACHED TO THE STRUT AND JUST FLOPPED AROUND. COULD HAVE EASILY BROKEN DAMAGED CV JOINT BOOT, INTERFERED WITH STEERING, OR BROKEN A BRAKE LINE. DEALER RESPONDED THAT THERE WAS A HUGE BACKLOG OF PARTS BECAUSE THIS FAILURE WAS BEOMING VERY COMMON. 4000 PARTS ON BACKORDER WITH CHRYSLER.
VEHICLE HAS DRY ROTTEN TIRES MADE BY SEARS/SERIAL NUMBER P205/70R1595TM/5. TOOK VEHICLE FOR AN INSPECTION, AND MECHANIC NOTIFIED HER THAT ALL FOUR TIRES WERE DRY ROTTEN. THERE WAS NO COLLISON INVOLVED. DEALERSHIP WILL BE CALLLED. *AK
THE CLOCK SPRING IN THE STEERING WHEEL FAILED. THIS IN TURN CONTROLS THE HORN, CRUISE CONTROL AND ABOVE ALL, THE AIRBAG. WHEN I WENT TO THE DEALERSHIP, THE SERVICE ADVISOR KNEW EXACTLY WHAT THE PROBLEM WAS, WITHOUT PERFORMING A DIAGNOSTIC. THIS WAS ONE OF SEVERAL HE KNEW OF AND WAS RUMORED TO BE A RECALL. I CONTACTED CUSTOMER SERVICE AT CHRYSLER, BUT RECEIVED THE EXPECTED BRUSHOFF, AND WAS TOLD THAT AS THE STEERING WHEEL WAS TURNED IT CAUSES THE PART TO WEAR. THIS SEEMS UNACCEPTABLE, ESPECIALLY WITH A SAFETY COMPONENT. YOU MAY AS WELL TELL ME THAT THE SEATBELT LATCH WILL FAIL AFTER SO MANY CONNECTIONS.*AK
CRUSE CONTROL AND HORN QUIT WORKING WHEN AIR BAG LIGHT CAME ON.*AK
CONSUMER RECEIVED RECALL 00268000/ FUEL LEAKAGE. HAD TAKEN VEHICLE TO DEALER, BUT IT DIDN'T INCLUDE 3.8L ENGINE. FUEL WAS LEAKING FROM VALVE COVER DOW TO EXHAUST MANIFOLD. VEHICLE LEAKS WHEN ON, BUT MORE WHEN SHUT OFF. FUEL MILEAGE DROPPED FROM 29 TO 11 OR 12 A GALLONS. *AK
WHILE DRIVING AIR BAG LIGHT WILL COME ON AND OFF. DEALER HAD BEEN CONTACTED, AND THEY SAID THAT WAS NOT A RECALL. CONSUMER WILL BE CHARGED FOR REPAIRS. *AK
WHILE PARKED AND STILL RUNNING, BACK PACK ON 7 YEAR OLD SON HIT TRANSMISSION SHIFT LEVER AND CAUSED VEHICLE TO RUN INTO GARAGE. DEALER / MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK
CONSUMER HAD THE VEHICLE RUNNING AND ONE OF THE CHILDREN WAS REACHING FOR SOMETHING AND HIT GEAR SHIFT OUT OF PARK. THERE WAS NO ACCIDENT, BUT CONSUMER ASSUMED THERE WAS INTERLOCK SYSTEM ON VEHICLE. DEALER STATED THAT THEY WERE NOT REQUESTED BY GOVERNMENT TO PUT INTERLOCK SYSTEM INTO VEHICLE.*AK *SLC
ORIGINAL AIR CONDITIONING UNIT ALMOST CAUGHT ON FIRE. (ONLY USED DURING THE SUMMER MONTHS) NEW UNIT REPLACEMENT WILL COST APPROX. $750.00.
CLOCK SPRING MALFUNCTIONED, CAUSING AIR BAG WARNING LIGHT TO ILLUMINATE AND CRUISE CONTROL NOT TO ACTIVATE.*AK *JB
CLOCK SPRING MALFUNCTIONED, CAUSING AIR BAG WARNING LIGHT TO ILLUMINATE AND CRUISE CONTROL NOT TO ACTIVATE. PLEASE GIVE ANY FURTHER DETAILS.*AK
AIRBAG LIGHT STARTED TO FLASH. CURRENTLY, IT STAYS ON ALL THE TIME.*AK THE DEALER RPLACED CLOCK SPRING AS POSSIBLE CAUSE FOR AIR BAG LIGHT PROBLEM. *YH
HEADLIGHT COVERS HAVE BECOME CLOUDY, CUTTING DOWN ON VISIBILITY.*AK
WHILE DRIVING AT HIGH SPEEDS OR COMING FROM A STOPPED POSITION ENGINE STALLS AND WILL HAVE TO BE PUT IN NEUTRAL TO BE RESTARTED. DEALER HAS NOT SEEN VEHICLE. *AK *SLC
THE MOTOR QUITS WHILE DRIVING WITHOUT WARNING, CAUSING LOSS OF POWER BRAKING AND STEERING. NO WARNING AND VEHICLE SOMETIMES MAY BE RESTARTED AFTER IT WAITS FOR HOURS. SECONDLY, WINDSHIELD WIPERS WILL ACTIVATE WHEN TURNED OFF AND IF TURNED ON TO INTERMITTENT THEY WILL BE EXTREMELY INCONSISTENT IN OPERATION.*AK
ELECTRICAL LOCKING MECHANISM FOR REAR PASSENGERS DOORS WENT OUT, CAUSING LEFT REAR PASSENGER DOOR TO LOCK AND NOT OPEN FROM OUTSIDE OR INSIDE. CONSUMER WAS FORCED TO PURCHASE A NEW ELECTRONIC CONTROL MECHANICISM FOR REPAIR. ALSO, ALTERNATOR HAD EATEN THROUGH ELECTRICAL HARNESS. AS A RESULT AIR BLOWER ONLY HAD 3 SPEEDS, AND HARNESS HAD TO BE REPLACED.*AK
VEHICLE STALLS WHEN COMING TO A STOP, MOSTLY AFTER LONG TRIPS. TOOK VEHICLE TO DEALER 3 OR 4 TIMES, AND CANNOT REMEDY PROBLEM. VEHICLE STALLED ABOUT 5 OR 6 TIMES. *AK CONSUMER STATES VEHICLE STALLS WHEN REMOVING HIS FOOT FROM THE GAS PEDAL AT SPEEDS OF 25-40 MPH, ALL BRAKES AND STEERING ARE LOST WHEN THIS FAILURE OCCURS. *SLC
CLOCK SPRING FAILURE CAUSING AIRBAG TO FAIL, CAUSING CRUISE CONTROL TO FAIL AND ALSO CAUSING HORN TO FAIL. THE MECHANIC SAID THE FAILURES WERE DUE TO THE CLOCK SPRING FAILURE.
AIR BAG LIGHT STAYS ON. CONTACTED DEALER, AND DEALER CAN'T FIND OUT WHATS WRONG.*AK
WHILE DRIVING DOWN THE ROAD THE WINDSHIELD WIPERS STARTED WITHOUT WARNING AND THERE WAS NO WAY TO STOP THEM . ON NUMEROUS OCCAISIANS THIS HAPPENS AND WHEN YOU USE THE INTERMITTEN FEATURE THE WIPERS STOP ANYWHERE ON THE WINDSHIELD, NOT AT THE BOTTOM AS NEEDED. I KNOW OF TWO OTHER PEOPLE WITH CHRYSLER VANS WHO HAVE IDENTICAL PROBLEMS WITH THE WIPERS. PLEASE INVESTIGATE AND GET CHRYSLER TO CORRECT THIS SAFETY DEFICIENCY. *AK
CONSUMER WAS TRAVELING ABOUT 8MPH ON STREET AND SMELLED GASOLINE FUMES COMING FROM UNDERNEATH ENGINE. GASOLINE WAS COMING FROM FUEL RAIL.DEALERSHIP WILL REPAIR IT AT CONSUMER'S EXPENSE. *AK
AIR BAG LIGHT WAS ON, AND DEALERSHIP WAS UNAWARE OF ANY DEFECT WITH AIR BAG. *AK CLOCK SPRING WAS REPLACED. *SLC
SRS LIGHT STAYS ILLUMINATED WHILE VEHICLE IS IN MOTION. ALSO, CRUISE CONTROL AND HORN ASSEMBLY ARE INOPERABLE.*AK
WHEN TURNING VEHICLE ON, ENGINE CHIMES RING AND IT KEEPS RINGING INTERMITTENTLY. ALSO, AIRBAG LIGHT COMES ON. *AK DEALER ATTEMPTED TO FIX HOWEVER DID NOT REMEDY PROBLEM. *SLC
TOOK VEHICLE INTO REPAIR SHOP FOR INSPECTION, AND WAS TOLD THAT VEHICLE NEEDED A NEW HEAD GASKET. PROBLEM HAS OCCURRED MORE THAN ONCE. DEALERSHIP WAS AWARE OF PROBLEM.*AK
AIRBAG LIGHT CAME ON/HORN AND CRUISE CONROL STOPPED WORKING, DEALER STATED CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. *AK
CONSUMER'S AIRBAG WARNING LIGHT FLICKERED ON & OFF FOR A MONTH. THEN, STAYED ON ANOTHER MONTH. DURING THAT TIME CRUISE CONTROL WAS MALFUNCTIONING. DEALER REPLACED CLOCK SPRING, SINCE THEN NO PROBLEM.*AK
CONTACTED DEALER AND CHRYSLER - BOTH INDICATED KNOW PROBLEM HOWEVER NOT COVERED BY ANY WARRANTY. NO SAFETY DEFECT LISTED.
IT SEEMS THERE IS A PROBLEM WITH THE CHRYSLER MINI-VANS, THE "CLOCK SPRING" IN THE STEERING WHEEL THAT CONNECTS THE SPEED CONTROL, HORN AND AIR BAGS TO THE ELECTRICAL SYSTEM IN THE VAN. THE AIR BAG WARNING LIGHT KEEPS COMING AT ALL TIMES WHEN TURNING THE STEERING WHEEL. THE SPEED CONTROL, AND HORN ALSO DO NOT WORK WHEN THE AIR BAG LIGHT IS ON. THIS CONCERNS ME THAT THE AIR BAGS WILL NOT WORK BECAUSE OF THIS DEFECTIVE CONNECTION IN THE STEERING WHEEL. ACCORDING TO A RECENT ARTICLE IN THE PRESS, CHRYSLER HAS SOLD OVER 124,000 OF THESE PARTS. I RECENTLY WAS INVOLVED IN A COLLISION IN WHICH THE AIR BAGS SHOULD HAVE DEPLOYED AND DIDN'T.*AK
MULTIPLE FAILURES IN OTHER AREAS OF THE VEHICLE NOT LISTED. NO SAFETY DEFEC TLISTED. *AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1996 Chrysler Town And Country → · Every Town And Country year → · How the figures are calculated →