TURN SIGNALS DEFECTIVE, REPAIRED 3 TIMES BEFORE CORRECTED. FOLLOWING LAST REPAIR HORN STOPPED WORKING AS DID DRIVER SIDE WINDOW.*AK
1996 Chrysler Town And Country complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1996 record →
CLOCK SPRING FAILURE JUST LIKE THE ONES THAT FAILED ON SEVERAL FRIENDS CHRYSLER MINI-VANS. THIS CAUSES THE HORN TO STOP, AIRBAG LIGHT TO COME ON, AND THE CRUISE CONTROL TO STOP WORKING. THIS IS A SAFETY ITEM AND THE NHTSA NEED TO INVESTIGATE CHRYSLER ON THIS AND GO PUBLIC!!!!
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
THE HORN/AIRBAGS, AND CRUISE CONTROL ARE INOPERABLE. DEALER CONTACTED. *AK DEALER STATED THAT THE CLOCKSPRING AN ELECTRICAL PART THAT SITS BEHIND THE STEERING WHEEL FAILED, DEALER ALSO STATED THAT THIS IS A COMMON PROBLEM WITH THESE PARTICULAR VEHICLES. *TT
I HAVE HAD THIS VAN WORKED ON DUE TO RECALLS 3 TIMES AND WITH THE LATEST RECALL # 895, I ALSO HAVE A COMPLAINT ABOUT THE FUEL TANK LEAKING FROM THE TOP IN CHECKING OTHER CUSTOMER COMPLAINTS , IT APPEARS THAT THERE AT LEAST 50 OR MORE SUCH COMPLAINTS . SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS SERIOUSLY INJURED. *AK
MECHANIC FOUND FUEL LEAKING. CHECKED HOOD AND ENGINE WAS FLOODED WITH FUEL. *JG *AK
HORN,CRUISE CONTROL,AND AIR BAG NONE FUNCTIONAL.*AK
WHILE DRIVING 25 MPH VEHICLE CAUGHT ON FIRE. FIREMAN INDICATED FIRE STARTED WITH AN ELECTRICAL WIRE. DEALER CONTACTED. *AK VEHICLE IS A TOTAL LOSS. *SLC
BRAKES SQUEAKED, TRANSMISSION SLIPS OUT OF GEAR WHEN COMING TO A STOP AND THE TRANSMISSION PUMP IS LEAKING, SOMETIME DO NOT SHIFT INTO HIGH GEAR, INSPECT ENGINE AND DISCOVERED EXCESSIVE DRIPPING FROM THE VICINITY OF THE FUEL INJECTION SYSTEM. INTAKE MANIFOLD GASKET WAS LEAKING/REPAIRED.
WE BOUGHT THIS USED CAR WITH A KARR SECURITY SYSTEM INSTALLED. WE SINCE HAVE LEARNED THAT THIS IS A PREFERRED DEALER (SALES DEPARTMENT) ADD ON, USEFUL FOR THE DEALERS SECURITY AND ACCESS OF VEHICLES ON OPEN LOTS ETC. SALEMEN USE A MASTER ENTRY UNIT ON ALL CARS. THE ORIGINAL FOBS CONTROLLING THIS VEHICLE SEEMED TO BE MISSING WITHOUT EXPLAINATION. THE SYSTEM WAS NOT STABLE AND MALFUNCTIONED FREQUENTLY IN ALL MODES. WE DID NOTICE THAT THE HOOD SECURITY BUTTON HAD BEEN DEFEATED WITH A PLASTIC TIE STRAP, BUT ASSUMED THAT DUE TO THE FACT THAT THE KARR SYSTEM HAD TO BE EMPLOYED BY THE CHEVY DEALER, LACKING CHRYSLER PARTS, A COMPROMISE. THE FUEL SENSOR BEGAN TO MALFUNCTION AND WOULD CONTINUALLY GO OFF WITH A FULL TANK. THERE WAS HORN BLARING, LOCKOUTS AND ENGINE KILLINGS GOT WORSE. WE TOOK THE VEHICLE TO CARL BURGER DODGE HERE IN SAN DIEGO AND INSISTED THAT WE WANTED ALL THE OFFENDING EQUIPMENT REMOVED, LEAVING ONLY THE LIGHTED ENTRY SYSTEM AND THE REMOTE LOCKING. I ASKED FOR THE PARTS AND WHAT I GOT BACK WOULD FIT IN AN AREA ABOUT ONE FOOT SQ. THE VEHICLE HAS OPERATED PERFECTLY EVER SINCE AND THE GAS INDICATOR HAS CEASED TO MALFUNCTION. IT IS MY OPINION THAT THE MISAPPLICATION OF THE OVERLAID KARR SYSTEM ONTOP OF OEM EQUIPMENT SHOULD BE BOLDLY DECLARED TO CUSTOMERS AND NOT ALLOWED TO COMPROMISE USED OR NEW VEHICLES FACTORY SYSTEMS. THOSE BLARING HORNS ARE USELESS AND ONLY MAKE PEOPLE MORE CALLOUSED. THE OVERRIDE SYSTEM USED BY KARR IS EXCEEDINGLY DIFFICULT AND ACTIVATED FAR TOO OFTE
VEHICLE HAS A CLUNKING NOISE IN FRONT END. WHEN HITTING A BUMP IT GOES TO STEERING SYSTEM AND MAKE STEERING DIFFICULT. DEALER CONTACTED. *AK
HORN DOES NOT BLOW, AIRBAG LIGHT STAYS ILLUMINATED, AND CRUISE CONTROL DOES NOT WORK. *AK *JB
THE INSTRUMENT PANEL AIR BAG INDICATOR LIGHT COMES ON DUE TO SRS AIR BAG ASSEMBLY FAILURE. *YH
IN COLD WEATHER, HORN WILL NOT WORK AT ALL, ONLY WHEN TEMPERATURE GOES BACK UP WILL HORN WORK ON VEHICLE. CONTACTED DEALER. *AK *JB
AUTOMATIC TRANSMISSION DOES NOT SHIFT GEARS PROPERLY. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
CONSUMER HAD CLOCK SPRING AND AIR BAG MODULE REPLACED BECAUSE OF CONCERNS WITH THE AIR BAG LIGHT BEING ON. *JG
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
THERE HAVE BEEN 2 TRANSMISSION FAILURES WITH THIS VEHICLE. ONE AT 58,000 MILES AND THE OTHER AT 86,700 MILES. CHRYSLER ASSISTED IN PAYMENT ON THE FIRST FAILURE AND WOULD NOT ON THE SECOND. THERE APEARS TO BE SECRET WARRANTY FOR SOME WHO TAKE THE TIME TO COMPLAIN. THE SAFETY ISSUE IS STOPPAGE ON THE HIGHWAY. WE ARE LUCKY TO BE IN A SMALLER TOWN AND TRAFFICE IS SLOWER AND LESS OF IT. THE SECONDARY CONCERN IS THE COST. WE HAVE SPENT $2800 IN REPAIRS TO THE TRANSMISSION. THE REPUTATION IS SO BAD THAT WE HAVE LOOKED AT MAKING A TRADE OF THIS VEHICLE AND THE FIRST THING MENTIONED BY THE SALESMAN WAS "HOWS THE TRANSMISSION'? SO WE PAY FOR THE FACTORY DEFECT AGAIN IN RESALE VALUE. THE SITUATION WAS DISCUSSED WITH THE LOCAL DEALER AND THE COMPANY WITH NO ASSISTANCE. I WOULD HAVE NEVER EXPECTED 100% REPAYMENT AS I DID USE THE VAN FOR TRANSPORTATION. THE SECOND REPORT IS THE WINDSHIELD WIPERS COMING ON AT THE WORST TIME. LIKE A SUNNY DAY IN TRAFFIC! TOO MUCH FIDILING AROUND TO MAKE THEM STOP IS DISTRACTING. THEY MAY BE FIXED NOW WITH THE SECOND MULTI FUNCTION SWITCH. IT WAS WORSE WHEN COLD. WE ARE VERY DISAPOINTED IN OUR INVESTMENT MADE AND THE DEALER THAT MADE THE REPAIR. I THINK THEY ARE SHEDING 25000 EMPLOYEES - I WONDER WHY!!!
PLASTIC FUEL TANK IS WARPING, THIS WILL BE THE THIRD TIME THE TANK NEEDED TO BE REPLACED DUE TO THIS CONDITION. DEALER NOTIFIED. CONSUMER STATES THIS CONDITION IS DANGEROUS BECAUSE ALL OF THE WEIGHT IN THE REAR OF THE TANK RESTS IN TWO SMALL SPOTS. *AK *TT
AIRBAG LIGHT REMAINS ILLUMINATED ON THE DASH. ALSO, CRUISE CONTROL AND HORN ARE INOPERATIVE. *AK SERPENTINE BELT FAILED. TENSIONER BELT FAILED AND WAS REPLACED. MIRROR LIGHT IS OUT. DEALER REPLACED THE FAULTY CLOCKSPRING. *YH
REAR LEAD SPRING BROKE, CAUSING THE REAR AXLE TO SLIDE BACK AND THE TIRE TO RUB ON THE BACK OF THE WHEEL WELL. WHEN THE SPRING WAS REMOVED IT WAS OBVIOUS THAT THE SPRING HAD BEEN BROKEN 3/4 OF THE WAY PREVIOUSLY. IT WAS RUSTED AT THE BROKEN SPOT AND APPEARED TO HAVE BLACK PAINT ON THE INSIDE OF THE CRACK.
AUTOMATIC TRANSMISSION CANNOT SHIFT INTO HIGH GEAR. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
NHTSA SAYS YOU HAVE ISSUED A RECALL. CHRYSLER DENIES THAT A RECALL HAS BEEN ISSUED AND WILL NOT RESPOND. NO SAFETY DEFEC TMENTIONED. *AK
WHILE DRIVING THE INSURED SMELLED AN ODD SMELL, HE PULLED OVER AND DISCOVERED SMOKE WAS COMING OUT FROM UNDER THE HOOD AND THE VEHICLE WAS ON FIRE. CLAIM NUMBER 04-1312-385. *YH
WHILE THE CONSUMER WAS TRAVELING, THE VEHICLE BECAME OVERHEATED AND THE GEARS LOCKED UP, CONSUMER PULLED OVER AND SAW THE VEHICLE WAS ON FIRE. CLAIM NUMBER 05-4538-992
THE VEHICLE WAS ON FIRE UNDER THE HOOD, CONSUMER STATED THAT THE FIRE STARTED PROBABLY NEAR BATTERY OR FUEL INJECTOR. CLAIM NUMBER 11-3823-544. *YH
WHILE DRIVING THE VEHICLE CAUGHT ON FIRE UNDER THE HOOD. CLAIM NUMBER 18-0396-219. *YH
THE VEHICLE CAUGHT ON FIRE IN THE ENGINE COMPARTMENT, CONSUMER STATED THAT THEY SUSPECT FUEL LINE FAILURE. CLAIM NUMBER 23-1398-184. *YH
THE VEHICLE CAUGHT ON FIRE WHILE PARKED. CLAIM NUMBER 38-J770-264. *YH
THE VEHICLE CAUGHT ON FIRE, THE CONSUMER STATED THAT THE FIRE STARTED IN TRANSMISSION, THE INSURED STATED THE TRANSMISSION WAS REPLACED IN JULY OF 2000. CLAIM NUMBER 55-S335-708. *YH
THE VEHICLE CAUGHT ON FIRE. CLAIM NUMBER 20-5363-506. *YH
WHILE DRIVING THE VEHICLE STALLED AND THE CONSUMER SAW SMOKE AND FIRE COMING FROM UNDER THE HOOD. CLAIM NUMBER 15-3024-211. *YH
WHILE THE CONSUMER WAS PULLING THE VEHICLE INTO A PARKING SPACE HE SAW SMOKE COMING FROM THE FRONT OF THE VEHICLE, HE GOT OUT AND LOOKED UNDER THE VEHICLE AND SAW FLAMES, THE INSURED TURNED THE VEHICLE OFF AND CALLED THE FIRED DEPARTMENT AND THEY EXTINGUISHED THE FIRE. CLAIM NUMBER 13-7055-925. *YH
THE CONSUMER PUT A NEW STARTER IN VEHICLE A FEW WEEKS AGO. CLAIM NUMBER 32-V339-978. *YH
WHILE DRIVING CONSUMER HIT A TREE AND VEHICLE CAUGHT FIRE, THE DEALER HAS A RECALL ON FUEL FIRES WITH THIS YEAR CAR. THIS LOSS INVOLVED A COLLISION AND FIRE. CLAIM NUMBER 75-A446-573. *YH
AIR BAG SENSOR LIGHT REMAINS ON. CRIUSE CONTROL AND HORN ARE INOPERATIVE. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
WHILE DRIVING WINDSHIELD WIPERS WOULD COME ON BY THEMSELVES. ALSO, HAPPENED INTERMITTENTLY, AN DWHEN VEHICLE WAS PARKED AND TURNED OFF. DEALER CONTACTED.PLEASE ADD VIN. *AK
HORN AND CRUISE CONTROL ARE INOPERATIVE. ALSO, AIR BAG LIGHT STAYS ON. CONTACTED DEALER. PLEASE ADD VIN. *AK
PROBLEM OCCURS INTERMITTENTLY, ESPECIALLY WHEN COOL THEN STOPS LEAKING WHEN ENGINE IS WARM. WHEN IT DOES LEAK IT LEAKS GAS FROM THE FUEL LINE THAT [GOES TO THE INJECTERS] RIGHT ONTO THE TOP OF THE FRONT EXHAUST MANIFOLD WHICH I THINK IS A VERY SERIOUS POTENTIAL FIRE DANGER!. *AK
WHILE DRIVING ENGINE LIGHT CAME ON AND OFF UNTIL STAYING ON. HAD TAKEN VEHICLE TO DEALER TO REPAIR PROBLEM ,BUT COULD NOT FIX IT FOR A COUPLE DAYS. PLEASE PROVIDE MORE INFORMATION.*AK
WHEN DRIVING ABOUT ANY MPH COULD STEP ON BRAKE PEDAL, BUT VEHICLE WILL KEEP ROLLING, AND PEDAL WILL GO TO THE FLOOR. PLEASE PROVIDE MORE INFORMATION.*AK
CONSUMER HAD EXPERIENCED SIDE PULLING ON STEERING WHEEL AND FRONT WHEELS WHERE DEALER HAD PEFORMED ALIGMENT, BUT HAD NOT FIXED THE PROBLEM. PLEASE PROVIDE MORE INFORMATION. *AK
CONSUMER HAD FOUND CRACKS ON THE SET OF TIRES AND FLAT. HAD CONCERNED TH CONSUMER FOR RECALLS IN OTHER TIRES (LIFE LINER P-215/65R16 DOT 06V). PLEASE PROVIDE MORE INFORMATION.*AK
AFTER TAKING VEHICLE IN FOR RECALL 00V268000 REPAIRS 5 CONSUMER STARTED TO SMELL GAS. CONSUMER FEELS WHAT EVER WAS CAUSING SMELL COULD START A FIRE. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
THE TRASHY TRANSMISSION HAS BEEN REBUILT TWICE, AND WHEN IT DOWNSHIFTS FROM 4TH GEAR TO SECOND GEAR, IT GIVES A BIG PUSH, A PUSH BIG ENOUGH FOR U TO HIT SOMEONE FROM BEHIND IF YOU DO NOT HAVE YOUR FOOT FIRMLY ON THE BRAKE PEDAL. ALSO, THE EMERGENCY BREAK IS THE KIND YOU PUSH DOWN WITH YOUR FOOT, AND IT JUST SPRINGS BACK UP WHEN YOU STEP ON IT.THE TRANSMISSION TYPE IS 41TE, AND I HAVE DOEN MY RESEARCH ON IT. CHRSYLER NEEDS TO DO SOMETHING, BUT WHAT I AM TELLING YOU IS SAFETY RELATED.*AK (TIRESIZE: 205/65/R16)
SECOND TRANSMISSION LESS THAN 100,000 MILES ON VAN - FIRST FACTORY REPAIR INCOMPLETE AND PARTS MISSING. *AK
WHILE TRAVELING APPROXIMATELY 60 MPH THERE WAS A LARGE "BOOMING" NOISE THAT CAME FROM UNDER VEHICLE, AND VEHICLE SUDDENLY LOST ALL POWER. DEALERSHIP EXAMINED VEHICLE AND DETERMINED THAT DIFFERENTIAL UNIT EXPLODED, AND HAS TO BE REPLACED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION.*AK
WITHOUT WARNING VEHICLE SHIFTS DOWN TO A LOWER GEAR AT HIGHWAY SPEEDS, CAUSING VEHICLE TO DROP 15 TO 20 MPH. VEHICLE HAS BEEN REPAIRED BY THE DEALER. HOWEVER PROBLEM HAS REOCCURRED. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
CRUISE CONTROL AND HORN DO NOT WORK, AIRBAG LIGHT ILLUMINATED. *AK POSSIBLE CLOCK SPRING FAILURE. *YH
VEHICLE IS LEAKING FUEL, THERE IS NO RECALL ON THE VEHICLE BUT IT HAS BEEN PROPOSED IN NEWS REPORTS. *AK. CHRYSLER DEALER REPAIRED THE VEHICLE FOR THE TOTAL COST OF $480.06 CONSUMER WOULD LIKE TO BE REIMBURSED. *YD
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1996 Chrysler Town And Country → · Every Town And Country year → · How the figures are calculated →