2018 Chrysler Pacifica complaints

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS TAKEN TO KEN NELSON CHRYSLER CADILLAC BUICK GMC (1100 N GALENA AVE, DIXON, IL 61021, 815-288-4455) WHERE THE RECALL WAS REPAIRED. TWO MONTHS LATER, WHILE DRIVING APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE ACCELERATED TO 85 MPH. AN ALARM WENT OFF AND THE "OVER 75 MPH" WARNING INDICATOR ILLUMINATED. THE CONTACT DEPRESSED THE BRAKE PEDAL AND DISENGAGED THE CRUISE CONTROL. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,900.

AIR CONDITIONING WENT OUT. DEALER PUT FREEON IN SENT US HOME IT WENT OUT AGAIN IN A VERY SHORT TIME.

JULY 28, 2018 7:20PM: STOPPED THE CAR AT CROSSWALK FOR PEDESTRIANS. WHILE CAR WAS STATIONARY WITH MY FOOT ON THE BRAKE, THE ENGINE STARTED TO RACE WITH INCREASING FORCE. FEARING THAT I COULD NOT HOLD IT BACK WITH THE BRAKE, I REACHED OVER AND SHIFTED THE CAR INTO NEUTRAL, WHICH REMEDIED THE SITUATION. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). THIS IS NOT THE FIRST TIME THAT THIS HAS HAPPENED. JULY 13, 2018 12:15PM AT DISNEY WORLD: I WAS TRAVELING DOWN AN INCLINE TOWARD A STOP SIGN. AS I APPLIED MY FOOT ON THE BRAKE, THE ENGINE BEGAN TO RACE WITH INCREASING FORCE, DESPITE MY FOOT ON THE BRAKE. AS THERE WAS NO TRAFFIC COMING, I SIMPLY TOOK MY FOOT OFF OF THE BRAKE AND PROCEEDED THROUGH THE INTERSECTION. THE SITUATION SEEMED TO REMEDY ITSELF. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). NEITHER OF THESE EVENTS APPEAR TO BE ASSOCIATED WITH CHRYSLER'S U64 OR U50 RECALLS, AS NEITHER THE CRUISE CONTROL NOR MANUAL PARK RELEASE WERE ENGAGED. HOWEVER, IT SHOULD BE NOTED THAT THE AUTO STOP/START WAS NOT ENGAGED IN BOTH SITUATIONS. ADDITIONAL OBSERVATIONS: ON NUMEROUS PAST OCCASIONS, WHEN THE CAR DID HAVE THE AUTO STOP/START FEATURE ENGAGED (I.E. BLUE LIGHT OFF), THE CAR WOULD "BUCK" WHILE GOING THROUGH AN INTERSECTION (I.E. IT WOULD SLAM INTO GEAR). THIS IS ONE OF THE REASONS WHY WE NOW DISABLE THE AUTO STOP/START. I AM AN

MALFUNCTION OF THE HANDS FREE POWER SLIDING DOOR OPENER CAUSED SUFFICIENT HEAT BUILDUP TO IGNITE AN OPEN FLAME IN THE PLASTIC CLADDING MATERIAL UNDER THE BODY OF THE CAR. VEHICLE WAS PARKED (AND HAD BEEN FOR SEVERAL HOURS PRIOR). THE AREA DIRECTLY BELOW THE PASSENGER SLIDING DOOR WAS COMPLETELY MELTED AWAY. PHOTOS OF THE DAMAGED AREA ARE ATTACHED. *TT *DT *BF *TR *BF UPDATED 10/2/18*JB UPDATED *BF. *TR*JB *DT*JB

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED. THE DEALER (EASTCHESTER CHRYSLER JEEP DODGE RAM, 4007 BOSTON RD, BRONX, NY 10466, (718) 547-5500) WAS UNABLE TO DETERMINE A FAILURE CAUSE OR A REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD NO SPECIFIC SOLUTION OTHER THAN TO TRADE THE VEHICLE IN FOR THE SAME VEHICLE, WHICH WAS NOT A REPAIR REMEDY ACCORDING TO THE CONTACT. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA, WHICH WAS A TRADE-IN OF ANOTHER 2018 CHRYSLER PACIFICA. WITHIN MONTHS OF OWNING THE VEHICLE, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED, WHICH WAS THE SAME FAILURE EXPERIENCED FROM THE PREVIOUSLY TRADED-IN 2018 CHRYSLER PACIFICA. THE DEALER (EASTCHESTER CHRYSLER JEEP DODGE RAM, 4007 BOSTON RD, BRONX, NY 10466, (718) 547-5500) WAS CONTACTED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

2018 PACIFICA WITH 5450 MILES ON IT. WHILE DRIVING ON HIGHWAY AT 60 MPH WITH ADAPTIVE CRUISE CONTROL ENGAGED, VEHICLE SUDDEN APPEARED TO STOP RUNNING. VEHICLE HAD BEEN OPERATING PERFECTLY NORMAL WITH NO INDICATION OF A PROBLEM UNTIL IT STARTED TO QUICKLY LOSE SPEED AND HAD NO RESPONSE FROM ACCELERATOR PEDAL. MESSAGE ON DASHBOARD SAID TO PLACE VEHICLE IN PARK AND PRESS START BUTTON. I'M NOT SURE IF THE ENGINE WAS ACTUALLY IDLING OR IF IT HAD COMPLETELY STOPPED RUNNING. I DID NOT NOTICE A LOSS OF POWER STEERING OR BRAKES. COASTED OVER TO SHOULDER, PLACED IN PARK AND TRIED TO RESTART. THE ENGINE WOULD START, BUT ONLY IDLE AT ABOUT 600 RPM. ACCELERATOR PEDAL HAD NO EFFECT ON ENGINE RPM AND I COULD NOT SHIFT OUT OF PARK. SHUT THE VEHICLE OFF AND RESTARTED IT SEVERAL TIMES WITH SAME RESULT OVER A 3 MINUTE PERIOD. THEN I SWITCHED THE AUTO START/STOP BUTTON INTO THE OFF (DEFEAT SETTING) AND WAS IMMEDIATELY ABLE TO RESTART THE VEHICLE, WHICH THEN OPERATED AS NORMAL. SINCE THIS INCIDENT YESTERDAY, THE VEHICLE HAS OPERATED AS NORMAL AND HAS REPORTED NO FAULTS THROUGH THE U-CONNECT APPLICATION. CLEAR WEATHER WITH TEMPERATURE NEAR 100 DEGREES WHEN THIS INCIDENT OCCURRED. BOTH KEYLESS REMOTES FOR THE VEHICLE WERE INSIDE THE VEHICLE, MINE IN MY POCKET AND MY WIFE'S IN HER PURSE. BEFORE HEADING OUT ON THIS TRIP I HAD USED THE REMOTE START FUNCTION AND ALLOWED THE VEHICLE TO RUN IN REMOTE START MODE UNTIL IT TIMED OUT. THEN HAD REMOTE STARTED THE VEHICLE A SECOND TIME BEFORE SWITCHING IT TO N

SINCE WE PURCHASED THE VEHICLE 3 MONTHS AGO, DEALER HASN'T BEEN ABLE TO CORRECT PROBLEMS WITH BLUETOOTH CONNECTIVITY MEMORY AND GPS MEMORY. THEY'VE REPLACED THE RADIO ONCE BUT THAT DIDN'T CORRECT ISSUES. PER DEALERSHIP, CHRYSLER HAS 'RADIO RESTRICTION' SO THEY DON'T KNOW WHEN ANOTHER MIGHT BE AVAILABLE. SEEMS MORE OF A SOFTWARE ISSUE THAT THEY DON'T SEEM TO KNOW HOW TO CORRECT

6/20 THE ENGINE LIGHT CAME ON. THE DEALERSHIP CLAIMED THAT THEY PERFORMED THE DTC INSPECTION AND A SYSTEM UPDATE (TO PREVENT VEHICLE FROM STALLING). THE VEHICLE WAS RETURNED ON 6/23 AND IT BROKE DOWN ON 6/24. THE CAR WENT FROM 10MPH TO 43 MPH WHEN PRESSING ON THE GAS AND THEN INSTANTLY STOPPED AT AROUND 10MPH. THE VEHICLE TURNED OFF AND WAS UNABLE TO START AND HAD TO BE TOWED BACK TO THE DEALERSHIP. I HIT A CURB AND IF I WAS NOT AN EXPERIENCED DRIVER I COULD HAVE KILLED SOMEONE OR MYSELF OR MY 3 CHILDREN COULD HAVE BEEN HARMED IF THEY WERE IN THE VEHICLE. I HAVE PROVIDED A VIDEO OF THE INCIDENT ON MY YOUTUBE AND THE DOCUMENTATION FROM WHAT THE DEALERSHIP SAID THEY PERFORMED ON THE VEHICLE. THIS CAR NEEDS TO BE RECALLED AND OFF OF THE ROAD. PLEASE SAVE LIVES BECAUSE THIS WAS VERY SCARY AND I FEAR GETTING BACK INTO THE VEHICLE IF THEY FIX IT. I DO NOT WANT IT BACK. I WANT SAFETY FOR MY CHILDREN AND MYSELF. I AM A SOCIAL WORKER AND I DRIVE MY VEHICLE TO CLIENTS HOMES AND I CANNOT DO MY JOB IN FEAR THAT I MIGHT LOOSE MY LIFE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=FCSX8MPCAG8 *TT *TR

DRIVING DOWN THE HWY WHEN THE VAN JUST TURNS COMPLETELY OFF ALMOST CAUSING A WRECK AND ALSO THE CONTROL PANEL FREEZES AND AC WILL NOT TURN ON AT ALL. IT WILL NOT LET YOU PRESS ANY BUTTONS

IN THE MIDDLE OF DRIVING THE VEHICLE SUDDENLY SHUT DOWN. THE VEHICLE WAS REPAIRED BY A CHRYSLER DEALER, WAS DRIVEN APPROX. 2 BLOCKS AND SHUT DOWN, IN THE MIDDLE OF DRIVING, FOR A SECOND TIME.

ON JUNE 11TH ON MY WAY HOME FROM WORK I STOPPED AT A STORE AND PARKED THE CAR. UPON MY RETURN TO MY CAR ABOUT 15 MINUTES LATER, I UNLOCKED, SAT DOWN, PUT MY FOOT ON THE BRAKE AND PRESSED START. THE CAR STARTED AS NORMAL. I ATTEMPTED TO PUT THE CAR IN DRIVE AND THE LEVER WOULD NOT MOVE OUT OF PARK. THE ORANGE ENGINE LIGHT REMAINED ON. AS I HAD A SIMILAR PROBLEM ON MAY 23RD, I TURNED OFF THE CAR AND ATTEMPTED TO START AND SHIFT INTO DRIVE AGAIN WITH NO DIFFERENT RESULT. I TRIED SEVERAL MORE TIMES WITH NO LUCK. THE CAR STARTED JUST FINE, IT SIMPLY WOULD NOT SHIFT OUT OF PARK AND EACH TIME THE ENGINE LIGHT REMAINED ON. THE PARKING BRAKE WAS NOT ON NOR DID I TRY TO PUSH IT. I CALLED MY ROADSIDE ASSIST TO ORDER SERVICE TO BE TOWED TO MY DEALER. I GOT OUT OF THE CAR FOR A FEW MINUTES AND THEN GOT BACK IN TO TRY THE PROCESS AGAIN AND STILL NO RESULT. AFTER ABOUT 30 MINUTES TOTAL, THE TOW TRUCK ARRIVED. JUST AS HE WAS ARRIVING I TRIED SAME PROCESS AND THE CAR DID SHIFT INTO DRIVE. I STILL HAD THE CAR TOWED AND THE DEALER SPENT OVER ONE WEEK TRYING TO DETERMINE THE CAUSE WITH NO ANSWERS. CHRYSLER WAS VERY INVOLVED SINCE I HAD THIS SAME PROBLEM ON MAY 23RD. HOWEVER, ON THAT MAY DATE MY CAR STALLED WHILE I WAS WAITING AT A STOPLIGHT ON A BUSY ROAD AND THEN LOCKED IN PARK SO I COULD NOT MOVE IT. THIS TIME I WAS NOT MOVING AS THE CAR WAS PARKED IN A LOT. AFTER 8 DAYS AT THE DEALER I HAVE MY CAR BACK.

FORWARD COLLISION WARNING SYSTEM IS NOT WORKING.WENT BACK TO TO DEALERS AND IT STILL DOES NOT WORK.I CALLED CHRYSLER AND SPOKE TO TWO DIFFERENT PEOPLE AND WAS TOLD THEY HAVE NO WAY TO CHECK IF' IT WORKING.I PAID 995.00 FOR THIS OPTION FOR SAFETY FOR MY FAMILY.I WAS TOLD THAT THIS WAS A LUXURY FEATURE AND NOT ABLE TO BE TESTED,TOO BAD FOR US.I HAVE TESTED MY CAR WITH CHRYSLER MECHANICS AND THEY DON'T KNOW HOW TO FIX THE PROBLEM.HOW CAN CHR NOT SELL SOMETHING LIKE THIS? THANKS

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 60 MPH AND APPROACHING A VEHICLE, THE FORWARD COLLISION WARNING SYSTEM FAILED TO ALERT. THE VEHICLE WAS TAKEN TO HUNTINGTON JEEP CHRYSLER DODGE RAM (1220 E JERICHO TURNPIKE, NY 11743, (631) 673-0270) WHERE THE SENSOR WAS RECALCULATED. THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 810. *TT UPDATED 9/26/18*JB

1- TURN THE VAN ON. CLICK ON UCONNECT THEATER THEN SHIFT TO R OR CLICK THE SURROUND CAMERA TO ACTIVATE THE CAMERA, CLICK ANY BOTTOMS TO CHANGE THE CAMERA VIEW, IS NOT WORKING. THE SCREEN FREEZING AND NOT RESPONDING ANYMORE. TURN THE VAN OFF FOR 2 HOURS. TURN IT ON AGAIN, THE CAMERA OPTIONS WILL WORK FINE. CLICK THE UCONNECT THEATER AGAIN, GO BACK TO THE CAMERA OR SHIFT TO R, THE BOTTOMS THAT CHANGE THE VIEWS ARE NOT WORKING AND NOT RESPONDING. 2- PUT THE USB FLASH TO PLAY MOVIES. GO TO UCONNECT THEATER, IT WILL READ THE USB AND I CAN PLAY MOVIES. DISCONNECT THE FLASH AND CONNECT IT AGAIN, IT WILL NOT READING IT ANYMORE. TURN THE VAN OFF FOR 10 MIN. THEN TURN IT ON, IT WILL WORK AGAIN. ONCE I DISCONNECTED AND CONNECT IT AGAIN, IT WILL STOP READING IT. SOFTWARE ISSUES. (WATCH THE VIDEO THAT I DID (HTTPS://WWW.YOUTUBE.COM/WATCH?V=GC7O60KHJ4W) 3- ON SPEED 5 OR LESS, DRIVING FORWARD OR BACKWARD, WHEN I TURN RIGHT, THE STEERING WILL SHAKE. SOUNDS LIKE ROCK AND PINION OR STEERING COLUMN ISSUE.

DRIVING 50 MPH AND ENGINE STOPPED. "D" WAS FLASHING STATING IT WASN'T IN DRIVE. ALL POWER LOST. I WAS ABLE TO TURN ON A SIDE STREET AND PUT IT IN PARK. TOOK MULTIPLE TIMES TO RESTART THE VAN. I WAS ABLE TO DRIVE HOME WITHOUT ANY OTHER EPISODES. TWO WEEKS AGO, WHILE DRIVING AT NIGHT, THE INTERIOR LIGHTS DIMMED ALL OF A SUDDEN. THIS OCCURRED TWO TIMES. THE DEALERSHIP DID NOT DETECT ANY PROBLEMS WITH THE LIGHT DIMMING. I'M NOT SURE IF THEY ARE RELATED BUT I AM TERRIFIED TO DRIVE THE CAR WITH MY 3 YOUNG CHILDREN.

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND LOST BRAKING AND STEERING ABILITY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DEPRESSED THE START BUTTON AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT STATED THAT THE FAILURE ALSO OCCURRED ON MAY 19, 2018. THE VEHICLE WAS TAKEN TO THE NAPLES CHRYSLER/JEEP/RAM DEALER (6381 AIRPORT PULLING ROAD NORTH, NAPLES, FLORIDA 34109) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,300.

AUTO STOP/START FAILED MONDAY MORNING. DIED AT AN INTERSECTION. I WAS LUCKY. DIDN'T BLOCK THE WHOLE INTERSECTION, BUT ONLY 1 LANE. STOPPED IN FRONT OF A TRAFFIC LIGHT. I WAS THE 1ST VEHICLE OF THE LINE. THE STARTER DIDN'T START THE ENGINE WHEN TRAFFIC LIGHT BE GREEN. THE MESSAGE OF THE VEHICLE GUIDED ME TO TURN TO PARK, AND TO PUSH THE START. I DID MANY TIMES, SHORT PUSH, LONG PUSH. I COULD HEAR THE STARTER KICKED IN, BUT THE ENGINE REFUSED TO START. I STUCK THERE. TURNED ON EMERGENT FLASHERS. I FELT SO FRUSTRATING AND NERVOUS ABOUT THE CAR I PURCHASED THIS YEAR. NICE PEOPLE TRIED HELPING TO PUSH THE CAR TO A PARKING SPOT, BUT I COULD NOT GET IT INTO NEUTRAL GEAR. EVEN THOUGH, I COULD TURN THE BUTTON IT TO NEUTRAL POSITION. IT WAS NOT REAL NEUTRAL. WE COULD NOT PUSH IT. I TRIED TO DISCONNECT THE BATTERY. BUT I COULD NOT DO IT WITHOUT THE RIGHT WRENCH BY THE F**KING NEW DESIGN. MY SON STARTED CRYING. I CALLED TOWING. I CALLED MY WIFE TO GET MY SON. MORE KIND PEOPLE TRIED TO HELP ME. ONE PERSON EVEN TRIED TO TOWING MY CAR AWAY WITH HIS TOWING STRAP. BUT WE ABANDONED BECAUSE THERE IS NO TOWING HOOK FOUND ON THE CAR. FINALLY, MY WIFE ARRIVED AND RODE MY SON TO DAYCARE. I WENT BACK INTO THE CAR, AND CALMED DOWN A LITTLE BIT. I TRIED TO TURNED THE VEHICLE OFF. BRAKE. TURING TO PARKING. PUSHING START/STOP BUTTON. I SUCCESSFULLY TURNED THE VEHICLE OFF. TOOK A DEEP BREATH, TURNED ON THE VEHICLE. EVERYTHING BACK IN NORMAL. I RUN THE CAR AWAY FROM THE INTERSECTION, AND CALLED CANCELLING

ON MAY 23, 2018 I WAS IN ROUTE TO WORK PER NORMAL. IT WAS ABOUT 8:30 AM. THE CAR WAS STATIONARY IN THE LEFT HAND TURN LANE (SECOND FROM RIGHT LANE) ON A 6 LANE BUSY CITY STREET WAITING FOR A RED LIGHT TO TURN GREEN SO I COULD TURN LEFT/NORTH ONTO NEXT STREET. THE CAR WAS IN DRIVE WITH MY FOOT ON THE BRAKE. AS THE LIGHT TURNED GREEN I TOOK MY FOOT FROM THE BRAKE TO THE ACCELERATOR AND THE CAR SUDDENLY POWERED DOWN. I PUT MY FOOT ON THE BRAKE, PUT IN PARK, TURNED OFF THE CAR, AND THEN PUSHED START AGAIN. THE CAR STARTED BUT WOULD NOT MOVE OUT OF PARK. I RETRIED SEVERAL TIMES WITH NO LUCK TO GET THE CAR OUT OF PARK AND MOVE FORWARD. I PUT ON MY HAZARDS AS CARS STARTED TO STACK UP BEHIND ME WHILE I WAS MOTIONING FOR TRAFFIC TO GO AROUND ME. I TRIED AGAIN TO RESTART AND WHILE THE CAR WOULD RESTART, I COULD NOT MOVE IT OUT OF PARK AND WAS STUCK THERE. WITH MY HAZARDS ON, I CALLED THE POLICE TO ASSIST AND THEN TRIED TO USE MY UCONNECT TO REACH MY 'FREE' ROADSIDE ASSITANCE USING MY ASSIST BUTTON. I GOT AN ERROR MESSAGE MULTIPLE TIMES THAT IT WOULD NOT CONNECT. I FOUND THE 800 NUMBER AND MANUALLY DIALED MYSELF. AFTER ABOUT A 10 MINUTE PROCESS I FINALLY WAS ABLE TO ORDER SERVICE VIA THE TEXT PROCESS THAT WAS SENT TO ME. IT TOOK ANOTHER 5 MINUTES BEFORE I RECEIVED CONFIRMATION THAT TOW TRUCK WAS ORDERED. POLICE ARRIVED. I CALLED BACK TO DETERMINE HOW LONG TOW TRUCK WOULD TAKE TO FIND IT WAS 90 MINUTES. THIS WAS UNACCEPTABLE DUE TO MY LOCATION AND THE TRAFFIC BACKUP. I CALLED MY DEALER D

VEHICLE SUDDENLY SHUT OFF WHILE DRIVING. *TT

DRIVING AT 45 MPH IN VERY LIGHT TRAFFIC, THE POWER STEERING ON THE VEHICLE FAILED IN 'TURNING TRAFFIC' MAKING IT NEAR IMPOSSIBLE FOR MY WIFE TO PHYSICALLY BE ABLE TO CORRECT THE DIRECTION OF THE VEHICLE. SHE CAME TO A COMPLETE STOP AS THE VEHICLE WAS UNRESPONSIVE WITH AN ERROR BEING REPORTED ON THE DRIVER INFORMATION CENTER LOCATED CENTER/DASH WHERE THE ERROR REPORTED WAS THAT THERE WAS A POWER STEERING FAILURE AND THE VEHICLE SHOULD BE TAKEN TO A CHRYSLER DEALER FOR IMMEDIATE SERVICE. PROBLEM: POWER STEERING FAILS ACTION TAKEN: STOPPED, RESTARTED AND ERROR MESSAGE WAS NO LONGER PRESENT. TRIED ON 3 SEPARATE OCCASIONS TO REPRODUCE THE ISSUE WITHOUT SUCCESS. NOTE: I HAVE BEEN UNSUCCESSFUL IN REPRODUCING *BF *TT UPDATED 9/20/18*JB

(1) POWER STEERING WENT OUT INTERMITTENTLY ON THE FREEWAY AND SAID IT WAS UNAVAILABLE AND SERVICE WAS REQUIRED (2)VEHICLE WAS HESITATING WHEN STEPPING ON THE GAS (3) HEATER/AIR CONDITIONER CHANGED THE LEVEL OF AIR FLOW ON IT'S OWN (4) WINDOW ROLLED DOWN ON ITS OWN. AFTER I HAD IT IN THE SHOP FOR 2 1/2 WEEKS, THEY DIDN'T DO ANY WORK TO IT AND HAD ME COME PICK IT UP. AFTER DRIVING IT FOR 2 MINUTES, THE POWER STEERING KEPT GOING OUT ON ME AGAIN. THEN I WAS STOPPED AT A STOP LIGHT AND THE CAR TURNED OFF AND I HAD TO PUT IT IN PARK AND RE-START IT. WHEN I DROVE IT BACK TO THE DEALERSHIP, THE WINDOW ROLLED DOWN AGAIN ON ITS OWN. HOW COULD THEY GIVE THIS CAR BACK TO ME KNOWING THEY DIDN'T FIX ANYTHING. I HAVE CHILDREN THAT I DRIVE AROUND IN THIS VEHICLE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE ANY LONGER. IT IS A BRAND NEW CAR. I'VE HAD IT FOR 2 MONTHS. *TT *TR

I WAS DRIVING IN THE LEFT LANE ON A CONGESTED HIGHWAY AT APPROXIMATELY 10 MPH WITH MY FOOT GENTLY ON THE ACCELERATOR. TRAFFIC STARTED TO MOVE A LITTLE FASTER, I PRESSED DOWN ON THE ACCELERATOR, TO INCREASE THE SPEED OF THE CAR. INSTEAD OF ACCELERATING THE CAR WAS SLOWING DOWN. I REALIZED THE ENGINE CUT OUT. I STEERED THE CAR TOWARD THE LEFT SHOULDER AND THE CAR GLIDED TO A STOP BARELY ON THE SHOULDER. WITH THE CAR STOPPED, I CHECKED FOR AN INDICATOR LIGHT TO HELP DETERMINE THE PROBLEM. NO INDICATOR LIGHTS WERE ON. THERE WAS A MESSAGE DISPLAYED THAT DIRECTED ME TO PUT THE CAR IN PARK ( I LEFT EVERYTHING THE WAY IT WAS WHEN THE ENGINE STOPPED), PRESS THE BRAKE AND PUSH THE START BUTTON. I CAR RESTARTED NORMALLY. THE REASON THE ENGINE STOPPED RUNNING IS UNKNOWN. THE VEHICLE WAS PURCHASED NEW. MODEL YEAR 2018. IT IS A GAS DRIVEN MINIVAN, NOT THE HYBRID MODEL. TOTAL MILEAGE 2932. THE VEHICLE HAS NOT BEEN SERVICED. *TT *TR

POWER STEERING GOES OUT WHILE DRIVING IN SERVICE FOR SECOND TIME WITH ONLY 800 MILES ON IT PASSENGER FRONT WINDOW ROLLS DOWN WHILE DRIVING BY ITS SELF PASSENGER AUTO SIDE DOOR WOULD OPEN ONE DAY VEHICLE SHUT OFF AND CAME TO A COMPLETE STOP IN A PARKING LOT WITH NO NOTICE OR REASON. *TT *TR

WITHIN 2 MONTHS OF BUYING THE VEHICLE, THE MINIVAN STALLED AND DIED ON A HIGHWAY (I-80). LUCKILY IT WAS EARLY MORNING (6 AM) AND THERE WASN'T ANYONE BEHIND ME OR NEXT TO ME. SO WAS ABLE TO MANEUVER TO THE RIGHT SHOULDER. CAR WAS TOWED TO LOCAL DEALERSHIP. PROBLEM WAS SUPPOSEDLY FIXED, BUT NOT ASSURANCE FROM CHRYSLER. DID I GET A LEMON? ARE THERE OTHERS WHO HAVE HAD SIMILAR ISSUES WITH THIS MINIVAN? *TT *JS *TR

THE CAR RANDOMLY SHIFTS TO WHAT SOUNDS LIKE NEUTRAL AND HAS THE RPMS SKYROCKET WHILE DRIVING AROUND 10-15 MPH. AFTER 2-5 SECONDS OF LOSS OF MOMENTUM THE TRANSMISSION ENGAGES AND JERKS THE CAR FORWARD LIKE IT WAS REAR ENDED. THIS HAPPENS 3-4 TIMES A DAY. THE DEALER STATES "NOTHING IS WRONG, WE CANT REPLICATE THE PROBLEM". THIS CAR IS NOT SAFE TO DRIVE, BUT ITS OUR FAMILY VEHICLE AND IS NEEDED ON A DAILY BASIS. *TT *TR

BOUGHT VEHICLE ON MARCH 5, 2018, ON THE 2 HR DRIVE HOME THE CARS MAIN FRONT CENTER CONSOLE STARTS REBOOTING AND RESETTING OVER AND OVER, THE CAR THEN YANKS US HARD TO THE RIGHT AND AS I FIGHT THE DRIVER ASSIST MODE TO ACTUALLY STAY ON THE ROAD, MY HUSBAND AND MYSELF WAS PLENTY SCARED. WE GOT THE DRIVER ASSIST DISABLED, THE HEAT WAS UNABLE TO BE TURNED DOWN, THE STEERING WHEEL WAS SO HOT WE HAD TO PUT ON GLOVES, THE SEAT HEAT COULD NOT BE SHUT DOWN, WE WERE WITH WINDOWS OPEN IN THE SNOW, WE HAD NO CHOICE. WE ATTEMPTED TO RESTART THE CAR, SAME FUNCTIONAL ISSUE. CONTACTED DEALERSHIP FOLLOWING MORNING, INFORMING THEM THEY SAID GET IN IN RIGHT AWAY, WE TOOK TO LOCAL CHRYSLER ON MAY 6TH AND THEY FOUND NOTHING. THEY DIDN'T BELIEVE US EITHER. HAPPENS AGAIN IMMEDIATELY THE DAY AFTER BEING THERE, AGAIN WE TOOK IT IN, THEY WANTED IT TO CONTINUE WHEN WE PULLED IN WE WERE TOLD, I SAID IT KEEPS TAKING US OFF THE ROAD. THE 3RD TIME WAS THE SAME ONLY WE ALMOST SIDE SWIPED ANOTHER VAN BY THE SKIN OF OUR TEETH. LUCKY WE PULLED HARD AND SAVED OURSELVES. IT HAS NOW BEEN AT CHRYSLER REPAIR MORE THAN 5-6 TIMES SAME EXACT PROBLEM, THEIR SAME EXACT EXCUSES, NO FIX. DEALERSHIP WHERE WE PURCHASED SUGGESTED WE BEGIN LEMON LAW ON IT. I AGREE, I DON'T WANT TO BE THE CRASH DUMMY. CHRYSLER HAS BEEN NOTIFIED ONLINE, THEY WERE INSISTENT IT CAN BE FIXED, ITS BEEN A MONTH, AND THEY HAVE HAD THE CAR MORE THAN US, AND THEY HAVE PUT 1000 MILES ON IT TOO, WHERE AS WE BARELY GOT 450 WITH RIDE HOME. I HAVE MADE FIRS

AFTER A STOP, THEN STEPPING ON THE GAS AND NOTHING HAPPENS. FINALLY TAKES THE GAS AND LURCHES FORWARD. ON 03/15/2018 THE DEALER UPDATED THE TCM SOFTWARE,SAID MINE WAS OUT OF DATE. SEEMED OK UNTIL 04/01/2018 WHEN IT DID THE SAME THING AGAIN. MILEAGE IS 3000.

THE FORWARD COLLISION WARNING SYSTEM HAS NEVER WORKED SINCE CAR WAS PURCHASED. CHRYSLER HAS TOLD US CAR MUST BE GOING 70 MPH FOR SYSTEM TO ACTIVATE. THE CHRYSLER VIDEO INDICATES SYSTEM SHOULD BE WORKING AT MUCH SLOWER SPEEDS (25 MPH). THIS IS A SERIOUS SAFETY ISSUE.

THE CAR WAS PUT IN DRIVE AND WAS DRIVING AT 20 MILES AN HOUR. SUDDENLY THE POWER STEERING WAS LOST. THE CAR WOULD NOT TURN AND HAD TO TURN THE CAR OFF AND ON AGAIN TO FIX THE PROBLEM. THE PROBLEM OCCURRED AGAIN AFTER 20 MINUTES. THE STEERING WAS STUCK AND TURNING THE CAR OFF AND ON AGAIN RESOLVED IT. I AM WORRIED IT WOULD HAPPEN AGAIN ON THE HIGHWAY AND AM TAKING IT TO THE DEALER. *TT *TR

CAR STALLED, ENGINE COMPLETELY STOPPED WHILE DRIVING EXPRESSWAY SPEEDS. ENGINE WOULD NOT RESTART AND REQUIRED TOW. EIGHT DAYS AFTER INCIDENT - STILL NO DIAGNOSIS FOR FAILURE ALTHOUGH EVIDENCE POINTS TO INTERNAL ENGINE DAMAGE.

I HAD JUST PURCHASED THIS CAR AND WAS DRIVING AWAY FROM THE DEALER. ABOUT A MILE DOWN THE ROAD I WAS SLOWING DOWN AND STARTED TO PUT ON THE BRAKES WHEN I HAD AN UNCONTROLLED ACCELERATION EVENT. (IT FELT LIKE SOMEONE HAD JUST STEPPED ON THE ACCELERATOR). I HAD TO SLAM HARD ON THE BRAKES AND JUST AVOIDED HITTING THE CAR IN FRONT OF ME. I KNOW THIS WAS CAUSED PROBABLY BY THE COMPUTER BUT I KNOW IT WASN'T ME. MY FOOT WAS ONLY ON THE BRAKE. I KNOW THIS FEELING WELL SINCE I USED TO HAVE A 2004 PRIUS WHERE THIS HAPPENED TO ME MANY TIMES.

MY 2018 CHRYSLER PACIFICA STALLED IN AN INTERSECTION. THE AUTO START-STOP SYSTEM WAS ON. AFTER PRESSING THE GAS AND ENTERING THE INTERSECTION THE VAN STALLED. I HAD TO QUICKLY PUT MY HAZARD LIGHTS ON, PUT THE VAN INTO PARK AND RESTART. I PURCHASED THIS VAN LESS THAN A MONTH AGO AND IT HAS LESS THAN 1500 MILES. THIS INCIDENT RESULTED IN NO INJURIES.

WHEEL WELLS FILL UP WITH SNOW AND ICE BUILDS UP. THE TIRES HAVE NO ROOM TO WORK. THEY SPIN BUT DON'T GO ANYWHERE. YOU CAN HAVE YOUR PEDAL TO THE GROUND, AND THE TIRES ARE NOT ABLE TO PROPEL FORWARD B/C OF THE EXTREME SNOW/ICE BUILD UP IN THE WHEEL WELLS. IT IS EXTREMELY DANGEROUS B/C IT CAN HAPPEN AS YOU ARE STOPPED AT A LIGHT. ONCE THE LIGHT TURNS GREEN, YOU ARE UNABLE TO GO B/C THE TIRES JUST KEEP SPINNING. THE ONLY WAY TO GET YOUR CAR MOVING AGAIN IS HOPE THAT SOME OF THE SNOW BREAKS LOOSE OR YOU HAVE TO MANUALLY REMOVE THE BUILD UP THAT IS AROUND, BEHIND AND ON THE TIRES!!! I HAVE TO DO THIS DAILY WHEN THERE IS SNOW ON THE GROUND. IT DOES NOT EVEN HAVE TO BE A LOT OF SNOW ON THE GROUND FOR THE WHEEL WELLS TO BE EFFECTED. IT IS VERY VERY DANGEROUS!!! IT SEEMS LIKE YOU ARE STUCK IN A 2 FOOT PILE OF SNOW BUT IN REALITY YOU ARE NOT. PLEASE PLEASE HELP ME WITH THIS! I HAVE THIS LEASE FOR OVER 2 MORE YEARS AND I AM AFRAID TO DRIVE IT IN THE WINTER WHEN WE HAVE SNOW. THE SNOW/ICE WILL BUILD UP AND STAY IN THERE SO BADLY THAT IT CAUSES THE WHOLE CAR TO SHAKE. I DROVE IT TO THE DEALERSHIP THE FIRST TIME IT HAPPENED B/C I THOUGHT MY TIRES WERE GOING TO FALL OFF. I HAD NO IDEA WHAT WAS CAUSING IT UNTIL THE SERVICE MAN SAID THEY HAVE SEEN THIS BEFORE WITH PACIFICAS. HE CLEANED OUT ALL OF THE WHEEL WELLS AND THEN IT WAS FINE. UNTIL THE NEXT TIME IT GOT FILLED UP!!!!!

3RD ROW PACIFICA SEATS HAVE A BUTTON TO RECLINE SEATS BACK AND FORWARD WITHIN REACH OF CHILDREN IN CAR SEATS WHICH CAUSES CAR SEATS TO BECOME LOOSE AND NO LONGER INSTALLED PROPERLY. THIS IS A FAMILY VEHICLE AND I AM CONCERNED THIS WILL CAUSE INJURY BECAUSE THERE IS NO WAY TO DISABLE OR CHILD LOCK THE SEAT RECLINE. ATTEMPTS TO CONTACT THE DEALERSHIP AND CHRYSLER CUSTOMER SERVICE HAS LED TO NO IMMEDIATE RESOLVE OR ACKNOWLEDGMENT THAT THIS COULD CAUSE INJURY TO CHILDREN IN CAR SEATS. THE BUTTON IS AVAILABLE FOR USE WHILE THE CAR IS IN MOTION OR PARKED.

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND ATTEMPTED TO RESTART IT, BUT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO TELEGRAPH CHRYSLER (12000 TELEGRAPH RD, TAYLOR, MI 48180) WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED, BUT THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE WAS TOWED BACK TO THE DEALER. THE VEHICLE WAS DIAGNOSED, BUT NO FAILURE CODES WERE FOUND AGAIN. THE MANUFACTURER WAS CONTACTED AND OPENED CASE NUMBER: 33243784. THE APPROXIMATE FAILURE MILEAGE WAS 14,000. *TT *TR

CAR SHUT OFF WITH THE "PUT CAR IN PARK AND RESTART" MESSAGE. IT TOOK 2 ATTEMPTS TO RESTART. CAR HAS ONLY 795 MILES ON IT. WHEN THE CAR SHUTS OFF THERE IS NO POWER STEERING CREATING A VERY DANGEROUS SITUATION. THE CAR WAS STOPPED AT A TRAFFIC LIGHT WHEN THIS HAPPENED WITH THE FUEL SAVER OPTION SET TO THE OFF POSITION.

2018 TOURING L PLUS TOWED. WAS DRIVING ALONG AND STARTED LOSING ALL POWER, SYSTEMS STARTED TO SHUT DOWN, VAN WAS LIMITED IN SPEED AND FUNCTION. BY THE END ALL WARNING SYSTEMS HAD FAILED, POWER STEERING WAS GONE, ABS WAS GONE, AFTER THE BATTERY HIT 8.9 VOLTS WE LOST CONTROL OF THE TRANSMISSION, THE "D" ON THE DISPLAY STARTED FLASHING AND THE VAN SHUT OFF 15 SECONDS LATER. ONCE THE VAN WAS OFF I WAS UNABLE TO PUT IT IN PARK OR APPLY THE PARKING BRAKE DUE TO THE LOSS OF POWER.

DURING THE VERY FIRST MODEST SNOW FALL OF THE SEASON, I WAS NOT ABLE TO STOP AT INTERSECTIONS WHERE OTHER CARS COULD STOP. AT EVEN EXTREMELY SLOW SPEED, I HAD TROUBLE NEGOTIATING CURVES. I HAD TO DRIVE MUCH SLOWER THAN OTHER CARS AND YET COULDN'T STOP FOR YELLOW LIGHTS WHEN OTHER CARS COULD. I AM LEAVING THE CAR IN MY DRIVEWAY UNTIL I CAN GET SNOW TIRES BECAUSE IT IS TOO DANGEROUS TO DRIVE MY BRAND NEW VAN WITH THE FACTORY EQUIPPED "ALL WEATHER" TIRES. I HAVE DRIVEN LONG DISTANCES IN MUCH WORSE WINTER WEATHER OVER 42 YEARS AND HAVE NEVER FELT SO UNSAFE AS I DID IN THIS VAN WITH THESE TIRES!

I HAVE HAD THE VEHICLE SINCE 12-2-2017 AND THE ENGINE HAS STALLED 3 TIMES WHILE WAITING AT A STOP LIGHT? WHAT CAN I DO THIS IS NOT NORMAL.

WE WERE DRIVING HOME AT NIGHT AND STOPPED ON A RED LIGHT IN AN INTERSECTION ON A HIGHWAY. WHEN IT WAS 'GO' OUR PACIFICA 2018 (400 MILES ON IT) DID NOT RUN. LIGHT IS ON 'RUN', DIAL SHIFT ON DRIVE AND I DID NOT TURN OFF THE CAR. I STEPPED ON THE ACCELERATOR AGAIN BUT IT JUST WOULD NOT RUN. OTHER DRIVERS BEHIND ME STARTED HONKING AND I SIGNALED THEM TO GO AROUND ME. SO TURNED TO PARK AND TURNED OFF THE ENGINE. THEN TURNED BACK ON. STILL IT WOULD NOT RUN. FOR THE THIRD TIME I TURNED THE ENGINE COMPLETELY OFF, OPENED THE DOOR. THEN CLOSED THE DOOR AND REDID THE ENTIRE PROCESS. THIS TIME IT WORKED. TOOK US ABOUT 15 DISTRESSING SECONDS. I'M NOW SCARED DRIVING THIS THING WITH MY FAMILY WITH ME. I DONT WANT THIS TO HAPPEN AGAIN ESPECIALLY ON A BUSY HIGHWAY. JUST THE THOUGHT OF IT GIVES ME GOOSEBUMPS. I CALLED THE SALES GUY FIRST THIS MORNING AND WAS TOLD HE WILL SCHEDULE APPOINTMENT WITH THEIR SERVICE. JUST SURPRISED ME THIS NEVER HAPPENED TO OUR PREVIOUS CARS - TOYOTA, HONDA AND NISSAN ESPECIALLY SUCH A BRAND NEW CAR! CHRYSLER, IF YOU ARE READING THIS, PLEASE DON'T LIVE IN FANTASYLAND THAT YOUR VEHICLES ARE OK. ADMIT IT AND HELP OWNERS LIKE US. OTHERWISE, YOU HAVE TO BUYBACK OUR VEHICLE. *JS