2017 Chrysler Pacifica complaints

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE IMMEDIATELY AFTER A COMPLETE STOP UNTIL IT REACHED APPROXIMATELY 30 MPH. AFTERWARDS, THE VEHICLE WOULD ACCELERATE NORMALLY. THE VEHICLE WAS TAKEN TO HANFORD CHRYSLER JEEP (369 N 11TH AVE, HANFORD, CA 93230) TO BE DIAGNOSED, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE VEHICLE WAS DRIVEN BELOW 30 MPH. THE FAILURE BEGAN SINCE THE VEHICLE WAS PURCHASED IN JULY OF 2018. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,008.

RADIO SCREEN WENT BLACK. NOTHING CONNECTED WITH SCREEN CAN BE USED (RADIO, BACKUP CAMERA, CLIMATE CONTROL, ETC.

SINCE THE SUMMER OF 2018 WHEN MY CAR REACHED AROUND 15,000 MILES, IT BEGAN HESITATING, LOSING POWER, BEING UNABLE TO ACCELERATE, AND SHIFTING VERY HARD INTERMITTENTLY. IT SLAMS INTO GEAR SO HARD AT TIMES IT FEELS LIKE THE CAR HAS BEEN HIT FROM BEHIND. THE PROBLEM HAPPENS MOST OFTEN WHEN TURNING OUT INTO TRAFFIC FROM A COMPLETE STOP, OR WHEN SLOWING DOWN AS APPROACHING A TURN AND THEN ACCELERATING AFTER THE TURN. THE TRANSMISSION WAS SUPPOSEDLY REPLACED, AND THEN A MONTH LATER IT HAPPENED AGAIN, WORSE THAN BEFORE. THE HARD SHIFTING ALSO SOMETIMES HAPPENED WHILE ACCELERATING TO COME UP TO SPEED WHILE DRIVING ON THE THRUWAY. THE CAR HAS ALSO BEGUN REVVING ERRATICALLY. MOST RECENTLY, THE RPMS SHOT UP TO 5000 AND STAYED THERE WHILE DRIVING THROUGH TOWN AT LESS THAN 30 MPH. MOST RECENTLY THE CAR WAS IN THE SHOP FROM 4/1-4/25 AND FROM 5/24 TO PRESENT.

WHILE OPERATING THE VEHICLE - CAR UNEXPECTEDLY ACCELERATED! I QUICKLY REACTED AND BROUGHT A CAR TO A COMPLETE STOP. GAS PEDAL BROKE OFF. POLICE AND AUTO-INSURER WERE NOTIFIED. POLICE OFFICER STATED THAT BROKEN GAS PEDAL WHILE DRIVING = SEVERE MANUFACTURING DEFECT; AND THAT I AM VERY LUCKY TO COME OUT ALIVE. NO ONE WANTS TO BOTHER WITH THE REPAIR ' NOW RETURNING THIS DEFECTIVE PRODUCT TO A LOAN-LENDER REQUESTING TERMINATE LEASE DUE TO A CAR DEFECT. LEASING AGENT'NOTIFIED, DOESN'T RESPOND. DEALERSHIP'REFUSED TO ACCEPT, EACH TIME I CALL ' REQUESTS TO DEAL WITH MANUFACTURER. CHRYSLER ' MANUFACTURER-WAS NOTIFIED; CASE WAS OPENED = IN 2 HRS-MATTER ESCALATED TO THE HIGHEST DEPARTMENT SUPPOSEDLY, AND THAT I WOULD BE CONTACTED. MY NUMEROUS AND CONTINUES ATTEMPTS FOR 2 MONTHS = CUSTOMER CARE SAID REPEATEDLY THAT, AS TO MY PARTICULAR CASE, THEY ARE INSTRUCTED TO ONLY TAKE MY MESSAGES; WOULD NOT TRANSFER TO ANY OF THE SUPERVISORS AND DECLINED PROVIDING ANY INFO. I'VE BEEN REPEATEDLY TOLD THAT MY CASE IS WITH A SPECIAL INVESTIGATION UNIT; AS I MUST WAIT FOR THEIR CALL. AT EACH CALL I'M DENIED ANY INFORMATION OR HELP AS TO THAT SPECIAL INVESTIGATION UNIT'S ADDRESS, NAME OF THE DEPARTMENT, LAST NAME OF THE ASSIGNED AGENT, HIS TITLE, PHONE NUMBER, CONTACT INFO, EVERYTHING LITERALLY. LATELY, THEY'VE BEEN SIMPLY HANGING UP ON ME. ONE TIME ONE REP SAID THAT LEGAL DEPARTMENT IS HOLDING THE PROCESS. THEY RECONFIRMED-ALL MY MESSAGES WERE DELIVERED AND ACCEPTED BY MY ASSIGNED CASE MANAGER, WHO CALL

SINCE WE BOUGHT THE VEHICLE BRAND NEW IN SEPTEMBER 2017, WE KEEP HAVING ISSUES WITH THE TRANSMISSION SHIFTING. IT WILL SHIFT SO HARD YOU FEEL AS IF YOU WERE HIT FROM BEHIND. ITS NOT ONLY NERVE WRECKING BUT SCARY. IT DOES THIS WITHOUT WARNING, USUALLY ABOUT 10 TO 25 MPH, THAT IS ENOUGH TO CAUSE WHIPLASH AT THAT RATE. ITS TO THE POINT, I M AFRAID TO DRIVE THE VEHICLE NOT KNOWING WHAT IS GOING TO HAPPEN NEXT. IT DOES THIS WHETHER YOU ARE DRIVING ON THE CITY STREETS OR HIGHWAYS. WE HAVE SPOKE TO FIAT CHRYSLER AND GREVE DEALERSHIP WITH NO RESULTS.

LEASING 2017 PACIFIC TOURING L. EVER SINCE IT PASSED 8K MILES, JERKING MOVEMENTS AFTER COMING TO A STOP, LIKE SOME BODY HIT YOU FROM BEHIND. TOOK IT EAST HILLS CHRYSLER AND JEEP DEALER IN LONG ISLAND, NY TWICE. THE FIRST TIME THEY UPDATED THE SOFTWARE THEY SAID. 2ND TIME THEY COULDN'T DUPLICATE THE PROBLEM. OFCOURSE CUZ THIS JERKING MOVEMENT HAPPENS. SOMETIMES. IN JUNE 2019 THIS IS HAPPENING A LOT EVERYDAY WITH THE NY CITY TRAFFIC ON THE HIGHWAY. MAY 2019, VAN STALLED WHILE STOPPED AT RED LIGHT. SCREEN SAID 'SHIFT TO PARK TO DRIVE....' HAD TO DO SHIFT AND PRESS THE START BUTTON TWICE TO GET THE CONTROL BACK OF THE VEHICLE. THIS TIME WIFE AND 2 CHILDREN WITH ME. OF COURSE PPL STARTED HONKING AND YELLING CUZ IT'S NYC. ALSO MOST OF THE TIME WHILE FUELING, THE FUEL PUMP STOPS. REALLY SCARED TO DRIVE THIS VAN ANYMORE.

OUR PACIFICA WAS STOPPED AT A STOPLIGHT. WHEN THE LIGHT TURNED GREEN, THE PARKING BRAKE ENGAGED AND A MESSAGE CAME UP THAT SAID TO SERVICE THE SHIFTER. WE WERE ABLE TO TURN OFF THE ENGINE AND RESTART IT, BUT WE WERE NOT ABLE TO GET THE PACIFICA TO SHIFT TO DRIVE OR TO GET THE PARKING BRAKE TO DISENGAGE. SHERIFF'S DEPUTIES WHO CAME AND REMAINED ON SCENE WITH US WHO ARE FAMILIAR WITH CHRYSLER CARS WERE ALSO NOT ABLE TO GET OUR PACIFICA TO MOVE. THANKFULLY THIS INCIDENT HAPPENED IN A SITUATION THAT WAS NOT TERRIBLY BUSY. I AM CONCERNED THAT THIS WOULD HAVE BEEN EXTREMELY DANGEROUS IF IT HAD OCCURRED ON A BUSY ROAD. THE DOCUMENT FROM THE REPAIR CITES TSB 18-002-19. THE WORK THAT WAS DONE WAS TO REPLACE THE SHIFTER. OUR VAN ONLY HAD 41962 MILES ON IT AT THE TIME OF THE INCIDENT. IF THIS IS A COMMON ISSUE, SOME WORK SHOULD BE DONE TO SET UP SOME SORT OF RECALL THAT WOULD MAKE THIS LESS OF A SAFETY ISSUE. AS A RESULT OF THIS INCIDENT AND A SIMILAR INCIDENT DUE TO A HOOD LATCH SENSOR FAILURE WE NO LONGER FELT SAFE IN THIS VEHICLE. ONCE THE REPAIR WAS COMPLETE, WE TRADED IN THE VAN TO BUY SOMETHING WE FEEL MUCH MORE SAFE IN.

CAR JERKS WHILE DRIVING AND ACCELERATING ON THE ROAD. THE CAR JERKS WHILE IN MOTION CITY AND HIGHWAY DRIVING. CHRYSLER DEALERSHIP ARE UNABLE TO FIX THIS ISSUE, THEY HAVE CHANGED BATTERY AND UPDATED SOFTWARE BUT CAR IS STILL JERKING WHILE IN MOTION.

I JUST PURCHASED THIS VEHICLE ON 05/18/2019. TWICE IT HAS STALLED OUT. ONE TIME I WAS AT A STOP LIGHT, THE "START/STOP" SERVICE LIGHT CAME ON AND IT COMPLETELY DIED. THE SECOND TIME WE WHERE ACCELERATING AT AN INCLINE AND IT STARTED TO JERK REALLY BAD AS IF IT WAS MISSING THE GEARS. THEN THE SAME SERVICE LIGHT CAME ON AND IT STALLED AGAIN. WE PULLED OVER AND TURNED IT OFF FOR A WHILE. ONCE WE STARTED IT OPERATED OKAY AGAIN. I HAVE BEEN DOING SOME RESEARCH AND IT SOUNDS LIKE THIS IS HAPPENING TO MANY OF THESE VEHICLE. MY BIGGEST CONCERN IS THAT IT IS GOING TO HAPPEN IN THE MIDDLE OF AN INTERSECTION AND CAUSE AN ACCIDENT. THIS VEHICLE HAS EVERYTHING I WAS LOOKING FOR BUT I AM NOW TERRIFIED TO DRIVE IT WITH MY FAMILY. IT HAS BEEN TAKEN IN TO BE SERVICED BUT BECAUSE THERE ARE NO ERROR CODES STORED I AM BEING TOLD THERE IS NOTHING THEY CAN DO UNLESS IT HAPPENS AGAIN. HOPEFULLY, THE NEXT TIME IT HAPPENS, WE AREN'T IN A MORE DANGEROUS SITUATION.

AFTER STOPPING AT A RED LIGHT, ATTEMPTED TO TURN LEFT. AFTER RELEASING BRAKE AND ATTEMPTING TO ACCELERATE THE ENGINE STALLED, CUT OFF, AND WOULD NOT RESTART FOR SEVERAL MINUTES.

I'VE ONLY HAD THIS CHRYSLER PACIFICA LIMITED FOR 3 MONTHS, BEFORE BUYING I DIDN'T SEE THAT THE HOOD WAS RUSTING UNDERNEATH THE PAINT. THE PAINT IS BUBBLING UP AT THE END OF THE HOOD. IS THIS HAPPENING WITH OTHER PACIFICAS?

WHILE DRIVING AROUND 30 MPH THE CAR ON ITS OWN SLIPPED OUT OF THE DRIVE GEAR AND THE DASHBOARD CHIMED AND REPORTED THE CAR WAS IN REVERSE, THE GEAR KNOB INDICATED THE SAME HOWEVER THE CAR WAS NOT IN REVERSE. AS I PROCEEDED TO DRIVE IN TRAFFIC, I SWITCHED THE GEAR KNOB TO DRIVE AND ACCELERATED. THE CAR WAS SLUGGISH AND THE RPM WERE NOT REGISTERING. I DROVE HOME (5 MILES) SLOWLY BECAUSE THE CAR WAS SLUGGISH SEEMED TO ONLY BE IN FIRST GEAR. CAR WAS TOWED TO THE DEALERSHIP. THEY ARE UNABLE TO RECREATE THE PROBLEM. THIS IS A SAFETY HAZARD.

OVER A YEAR AGO OUR PACIFICA BEGAN HARD SHIFTING FROM A DEAD STOP AND IN LOWER SPEEDS. SOMETIMES IT IS SO BAD WE FEEL WE GOT REAR ENDED. IT IS VERY SPORADIC AND DIFFICULT TO DUPLICATE. IT IS BECOMING VERY UNSAFE. MY FEAR IS THE HARD SHIFTING AND THE CAR STOPPING WILL CAUSE AN ACCIDENT. DEALER SAYS THEY CAN'T DUPLICATE THE PROBLEM SO THEY CAN'T FIX IT. IT SEEMS THERE SHOULD BE A RECALL. I HAVE SEEN AT 30 COMPLAINTS ON ONE WEB SITE COMPLAINING OF THE EXACT SAME ISSUE.

MY VAN HAS HAD THIS ISSUE SINCE AROUND 29,000 MILES AND I AM CURRENTLY AROUND 53,000. I HAVE BEEN TO THE DEALERSHIP OVER 15 TIMES AND STILL HAVE NO SOLUTION BECAUSE THE PROBLEM DOESN'T SHOW ON A COMPUTER, NOR DOES IT HAPPEN WHEN A SERVICE TECH IS WITH ME. WHEN THE VAN IS SHIFTING BETWEEN 1ST AND 2ND THERE IS A JOLT LIKE BEING HIT FROM BEHIND AND A NOISE. I HAVE THIS ON VIDEO 3 SEPARATE TIMES AND THE SERVICE ADVISOR TELLS ME THAT IT IS NORMAL FOR A 9 SPEED TRANSMISSION TO DO THIS. THERE IS NO WAY THIS IS NORMAL, OTHERS HAVE BEEN WITH ME AND HAVE THOUGHT I HAVE SLAMMED ON BRAKES BECAUSE THE JOLT IS SO STRONG. THIS HAPPENS IN PARKING LOTS, TURNS AND FROM A COMPLETE STOP TO START. IT ALWAYS HAPPENS AT 14-15 MPH AND IS EXTREMELY SCARY AT TIMES AND THERE IS NO SOLUTION FROM ANYONE.

I PURCHASED A NEW 2017 CHRYSLER PACIFICA VAN IN NOVEMBER 2016. I STARTED TO NOTICE A HARD SHIFTING PATTERN, SO HARD THAT IT FEELS LIKE I'M BEING REAR-ENDED BY ANOTHER VEHICLE. I HAVE TAKEN IT TO THE DEALERSHIP 4 TIMES WITH THIS COMPLAINT ON 9/13/17, 6/11/18, 2/27/19 AND 5/24/19. THE FIRST 3 VISITS I WAS TOLD THAT THERE WAS A "SOFTWARE UPDATE" AND THAT SHOULD FIX THE PROBLEM. THE HARD SHIFTING WOULD BE FIXED FOR ABOUT 1 WEEK AND IT WOULD START BACK UP AGAIN. MY LAST VISIT ON 5/24/19 I WAS TOLD THAT NO SHIFTING ISSUES WERE APPEARING ON THE DIAGNOSTICS TEST. MY VAN CONTINUES TO HARD SHIFT ON A DAILY BASIS. THIS IS BECOMING A REAL SAFETY CONCERN AS ONE TIME IT SHIFTED SO HARD WHILE I WAS DRIVING ON THE HIGHWAY IT COMPLETELY JOLTED MY CAR. ANOTHER INSTANCE, WHILE DROPPING MY CHILD OFF AT SCHOOL AT THE DROP OFF LINE, I WAS COMPLETELY STOPPED WITH MY BREAK ON AND AS I SLOWLY BEGAN TO ACCELERATE MY CAR WAS NOT MOVING AND THEN ALL OF A SUDDEN JERKED FORWARD. I ALMOST HIT THE CAR IN FRONT OF ME. I'VE BEEN READING COUNTLESS BLOGS AND FORUMS OF THE SAME COMPLAINT WITH OTHER 2017 CHRYSLER PACIFICA'S. MOST OF THE PEOPLE WHO DRIVE THIS VEHICLE HAVE YOUNG CHILDREN IN THE CAR. I DO NOT FEEL SAFE IN MY VAN AND EVEN MY EIGHT-YEAR-OLD KEEPS ASKING IF WE ARE GETTING HIT FROM BEHIND BY ANOTHER CAR BECAUSE OF THE JOLTING. IT IS A VERY SCARY MOMENT WHEN THIS JOLTING OCCURS AND IT INCREASES MY HEART RATE EVERY TIME THIS HAPPENS, THIS HAPPENS TO ME AT LEAST THREE TO FOUR TIMES PER DAY.

AUTO START/STOP WARNING LIGHT ILLUMINATED ON PANEL. NO REASON FOR THIS TO TURN ON AS CAR WAS IN MOTION AND OPTION HAD BEEN TURNED OFF.

AS WE ARE DRIVING ALONG, ESPECIALLY AFTER A STOP OR SLOWING DOWN FOR A TURN, THE CAR JERKS SUDDENLY AND THEN ACCELERATES ON ITS OWN. THIS HAS BEEN HAPPENING MORE AND MORE OFTEN.

VEHICLE UNEXPECTANTLY STALLED WHILE IN MOTION.

WHILE DRIVING MY 2017 CHRYSLER PACIFICA AT LOW SPEEDS (10MPH-20MPH) IT SEAMS TO SHIFT OUT OF GEAR AND THEN SLAMS BACK IN STARTLING EVERYONE IN THE VEHICLE FEELING LIKE WE WERE REAR ENDED. WE HAVE HAD THIS VEHICLE BACK TO THE DEALER MULTIPLE TIMES FOR THE SOFTWARE UPDATE. AFTER THE UPDATE IT DRIVES OK FOR A WHILE THEN HAPPENS AGAIN. WHILE OPERATING THIS VEHICLE MAKING A LEFT TURN INTO A LANE WITH ON COMING TRAFFIC IT OCCURRED ALMOST CAUSING ME TO GET INTO AN ACCIDENT.

---SERVICE ELECTRONIC STABILITY CONTROL--- WHILE MY WAS IN MOTION, I RECEIVED A MESSAGE SAYING, "SERVICE ELECTRONIC STABILITY CONTROL". DURING THIS TIME, I NOTICED MY VEHICLE'S AC LOWERED AND I COULD HEAR THE ENGINE SHIFT AND I FELT A JUMP. IT DID THIS 4 TIMES IN A 20 MINUTE DRIVE.

WHEN ACCELERATING THE VEHICLE OFTEN STALLS OR JERKS OR DOES NOT ACCELERATE AS UNTENDED. THIS OCCURS ON FREEWAYS AND ALSO WHILE TURNING OR ACCELERATING FROM A COMPLETE STOP.

TRANSMISSION SLIPPING THEN SHIFTING HARD INTO GEAR. THE TIME BETWEEN SHIFTS IS SEVERAL SECONDS MAKING PULLING OUT INTO TRAFFIC DIFFICULT AND DANGEROUS. THIS HAPPENS WHEN THE VEHICLE IS AT LOW SPEED UNDER LOW TO MODERATE ENGINE LOAD.

WHEN DRIVING AND IDLING GOING ANYWHERE FROM 14 TO 18 MPH. THEN TRYING TO ACCELERATE, THE CAR WILL PAUSE AND THEN A FEW SECONDS LATER ACCELERATE HARD WITH A LARGE JERK ALMOST CAUSING WHIPLASH. I HAVE HAD IT INTO THE DEALERSHIP FOR REPAIR MULTIPLE TIMES. THEY HAVE HAD A NEW (USED) TRANSMISSION IN AND THE PROBLEM PERSISTED. NOW WE ARE BEING TOLD WE HAVE TO HAVE A 3RD TRANSMISSION AND THEY WANT US TO PAY OVER $5100. WE SHOULD NOT HAVE TO PAY SINCE THE VAN HAS BEEN IN THE SHOP MULTIPLE TIMES FOR THE PROBLEM.

CURRENTLY HAVE 53,078 MILES ON THIS VAN. IT IS SERVICED REGULARLY BY THE SAME DEALERSHIP WE BOUGHT IT FROM. TODAY AS I WAS PICKING UP MY KIDS FROM SCHOOL( SPEED LIMIT IS 15 MPH) VAN SUDDENLY LOST POWER, IT MADE BEEPING NOISE, AND DASH SAID TO SHIFT TO PARK. I SHIFTED TO PARK AND SHUT IT DOWN THEN RESTARTED. IT IS DRIVING NORMAL AGAIN BUT I'M STILL TAKING IT INTO DEALERSHIP BECAUSE EVER SINCE IT HAD A SOFTWARE UPDATE LAST YEAR, I HAVE HAD ISSUES WITH TRANSMISSION SLIPPING AS I DRIVE ON HIGHWAY. IT SLOWS DOWN BY ITSELF AND JERKS VAN ROUGHLY AS IT AUTOMATICALLY SHIFTS TO NEXT GEAR. ALSO THE TRUNK STOPPED MAKING BEEPING SOUND WHEN IT OPENS.

WHEN DRIVING THE VEHICLE AND TURNING A CORNER FROM A LOW SPEED (<20MPH) OR ACCELERATING AROUND A CORNER FROM A STOP, THE VEHICLE HAS LOST POWER AND THE ENGINE JUST REVS AS IF IN NEUTRAL. THE VEHICLE HAS TO BE PLACED INTO PARKED AND RESTARTED TO BEGIN DRIVING AGAIN. THIS HAS HAPPENED APPROXIMATELY 4 TIMES IN THE LAST YEAR AND A HALF WITH LESS THAN 24,000 MILES ON THE VEHICLE. THE VEHICLE ALSO JERKS WHEN ACCELERATING AT TIMES, USUALLY AROUND 15 MPH. SOMETIMES IT JERKS LIKE IT HAS BEEN HIT IN THE REAR. WE'VE TAKEN IT IN MULTIPLE TIMES TO THE SHOP AND THEY HAVE REPLACED A VALVE BODY RELATED TO THE TRANSMISSION, BUT CONTINUE TO STILL HAVE ISSUES.

VEHICLE "JERKS" WHEN AUTOMATICALLY SHIFTING. THIS HAPPENS AT SLOW SPEEDS, WHILE IN MOTION, ON CITY STREETS. HAS BEEN TAKEN TO DEALER, AND WAS TOLD NOTHING COULD BE DONE UNLESS THE "CHECK ENGINE" LIGHT WAS ON. PASSENGER SIDE SLIDING DOOR WILL RETRACT AS IF SOMETHING IS BLOCKING ITS TRACK WHEN THERE IS NOTHING THERE. PAINT IS BUBBLING ON THE HOOD

I'VE TAKEN MY VEHICLE TO OCALA NISSAN SHORTLY AFTER PURCHASE AND EXPLAINED TO THEM THAT THE VEHICLE WAS JERKING AROUND 15 MPH. THEY TESTED IT AND SAID NOTHING WAS WRONG BECAUSE THE PROBLEM COULD NOT BE DUPLICATED. THE NEXT TIME I TOOK IT I DROVE WITH A SERVICE ADVISOR AND THE VEHICLE DID NOT DUPLICATE. HOWEVER ON THE WAY HOME IT DID. THE ADVISOR RECOMMENDED ME TAKE THE VEHICLE TO BE ASSESSED @ MY EXPENSE. I COULDN'T AFFORD IT AT THE TIME SO I WAITED UNTIL AN OIL CHANGE WAS DUE. ON MAY 15TH CHRYSTER DID AN ASSESSMENT AND DID NOT FIND A PROBLEM. THEY EVEN DROVE MY VEHICLE 19 MILES! THE ADVISOR EVEN MENTIONED THAT THERE WERE 'STORED CODES' ON MY VEHICLE, BUT DID NOT DO ANY REPAIR! TODAY MAY 19TH MY CHECK ENGINE LIGHT IS ON AND MY VEHICLE IS SLOW TO ACCELERATE!

THE BACKUP SENSORS SUDDENLY STOPPED WORKING. AS SOON AS I NOTICED I WENT INTO THE SETTINGS TO CHECK THAT THE SENSORS WERE NOT ACCIDENTALLY TURNED OFF, THEY WERE STILL CHECKED AS ON AND ACTIVE. I BACKED UP SEVERAL MORE TIMES COMING WITH AN INCH OF MY GARAGE WALL AND STILL NO SENSORS/NOISE/ALERT OR BRAKES AUTOMATICALLY BEING ACTIVATED. I TOOK IT TO THE DEALERSHIP AND THEY CORRECTED THE ISSUE. THAT WAS 8-10 WEEKS AGO AND THEN TODAY BACKING MY CAR OUT OF THE GARAGE MY HUSBAND ALMOST HIT HIS OWN CAR BECAUSE THE BACKUP SENSORS FAILED TO WORK. I CHECKED THE SETTINGS AND ONCE AGAIN, THE SENSORS ARE CHECKED AND SUPPOSED TO BE WORKING.

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS STOPPED ON AN INCLINE, THE ENGINE SHUT OFF. AS THE CONTACT ATTEMPTED TO RELEASE THE BRAKE PEDAL, THE VEHICLE ROLLED BACKWARDS WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE VEHICLE SHUT OFF IN THE MIDDLE OF TRAFFIC. THE VEHICLE WAS TAKEN TO CHRYSLER JEEP DODGE CITY OF MCKINNEY (972-569-9650, LOCATED AT 700 S CENTRAL EXPY, MCKINNEY, TX 75070) WHERE NO FAILURES WERE FOUND WITH THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. THE VIN WAS NOT PROVIDED. *TR *AS CONSUMER STATED ELIMINATING THE STANDARD SPARE TIRE TO REDUCE WEIGHT IN THE VEHICLE HAS CAUSED A SAFETY ISSUE AS MOST TIRE PROBLEMS CANNOT SIMPLY BE FIXED ON THE SIDE OF THE ROAD WITH A PATCH KIT. AUTO ON/OFF SYSTEM. TIRE PATCH KIT PROVIDED WITH VEHICLE INSTEAD OF SPARE TIRE DURING EMERGENCIES/TIRE BLOW OUT/ FLAT, EXCEEDING DIFFICULT TO USE ESPECIALLY FOR A FAMILY VEHICLE. KIT ONLY WORKS WHEN DAMAGE TO TIRE IS IN A SPECIFIC PLACE AND ACCESSIBLE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

SPORADICALLY WHEN SHIFTING AT AROUND 15 MPH VEHICLE JERKS SO HARD THAT IT FEELS LIKE YOU HAVE GOTTEN HIT FROM BEHIND. THIS HAS HAPPENED HUNDREDS OF TIMES SINCE AROUND 10K MILES AND NOW I AM AT 27K MILES. THE DEALER CANNOT REPLICATE THE PROBLEM BUT I FEEL IT IS EXTREMELY UNSAFE. ALL THAT HAS BEEN DONE TO TRY TO FIX THE VEHICLE IS PERFORM THE TRANSMISSION SOFTWARE UPDATE AND IT DID NOTHING. ALSO OPENED A CASE WITH CHRYSLER AND THEY HAVE NOT DONE ANYTHING.

VAN STALLING WHILE MOVING AT SLOW SPEED ON 101 NORTHBOUND FREEWAY.

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE REVERSING, THE VEHICLE SPONTANEOUSLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. IN TURN, THE OTHER VEHICLE CRASHED INTO TWO ADDITIONAL VEHICLES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 12,496.

AS I WAS EXITING THE PARKING GARAGE, THE TRUNK OPENED UP WHILE THE CAR WAS BEING DRIVEN. THERE WAS A LOUD NOISE FROM THE LIFTGATE AND THE REAR WINDSHIELD WAS SHATTERED, PLUS THE WIPER SYSTEM BROKE.

ISSUES WHEN THE VEHICLE IS MOVING AT SLOW SPEED GOING FROM WHAT FEELS LIKE 1ST SECOND GEAR AND A VERY HARD THUMP FEELING IS FELT. RPM GUARGE GPES FROM 1500-300 RPM VERY RAPIDLY THEN THE VEHICLE SHIFTS GEARS AND THE THUMP OR HARD SHIFT IS FELT. CAN HAPPEN EITHER ON HIGHWAY, CITY STREET ANY ROADS AT ALL.

I REPORTED THIS EARLIER. BUT AFTER SOME TESTING CHRYSLER SAID THAT THIS PROBLEM HAS NEVER HAPPENED BEFORE, BUT ALL YOU HAVE TO DO IS GOOGLE IT AND YOU FIND MANY. I THINK MY BRAKES HAVE FAILED FOUR TIMES SINCE I HAVE OWNED IT. THE DAY I BOUGHT IT IN 2017 AND THREE TIMES IN MARCH 2019.TWICE MOVING AND TWICE WHEN I STARTED IT.IT DIDN'T FINISH STARTING BUT WENT TO RUN???

THE VEHICLE WILL UNDERGO A HARD SHIFT WHEN CHANGING FROM EITHER 1ST OR 2ND GEAR. THIS HAPPENS INTERMITTENTLY UNDER NO SPECIFIC CONDITIONS WITH DIFFERENT DRIVING STYLES THE VAN CURRENTLY HAS 31K MILES ON IT WITH NO KNOWN ACCIDENTS OR REPAIRS. THESE SYMPTOMS HAVE OCCURRED DURING CITY AND HIGHWAY DRIVING. THE SHIFT IS HARD ENOUGH TO GIVE THE FEELING THAT THE VAN HAS BEEN REAR-ENDED.

WHILE DRIVING THE VEHICLE AT BETWEEN 25 AND 30 MPH, THE FRONT PASSENGER WINDOW WENT DOWN BY ITSELF. ABOUT 4 MINUTES LATER AT THE SAME SPEED THE VEHICLE SHUT OFF COMPLETELY BY ITSELF. I WAS ABLE TO STEER IT INTO A PARKING LOT AND INTO A PARKING SPACE. ALL POWER WAS LOST WHEN IT SHUT DOWN AND EVEN THOUGH IT WAS IN DRIVE WHILE I WAS GLIDING INTO THE PARKING SPACE, IT WAS AS IF THE VEHICLE WAS IN NEUTRAL. NO POWER STEERING, SO VERY HARD TO STEER IT. AFTER THE VEHICLE STOPPED COMPLETELY, THE VEHICLE LOCKED IN PLACE. I PUT THE VEHICLE IN PARK, INSTRUCTIONS CAME UP ON THE DASH THAT SAID TO PRESS BRAKE AND START VEHICLE. I WAS ABLE TO RESTART IT AND CONTINUE ON MY DRIVE. THIS IS NOT THE FIRST TIME THE FRONT PASSENGER WINDOW HAS GONE DOWN BY ITSELF, BUT IT IS THE FIRST TIME THE VEHICLE HAS COMPLETELY SHUT DOWN.

AC NO LONGER BLOWS COOL AIR-- DIAGNOSED AS NEEDING A NEW AC COMPRESSOR. THE AC IS NOT USED YEAR ROUND AND THERE IS NO REASON THAT THE COMPRESSOR SHOULD NEED TO BE REPLACED AT ONLY 2.5 YEARS OLD.

WE HAVE HAD MULTIPLE PROBLEMS WITH THIS VAN AND IT'S ONLY TWO YEARS OLD AND WHEN I SAY MULTIPLE IT'S SEVEN AND NOW EIGHT WITH THE AIR CONDITIONER BLOWING HOT AIR. THIS SEEMS TO BE A PROBLEM WITH THIS VAN FROM MY READING. NOW I HAVE BEEN A LOYAL CHRYSLER OWNER AND DODGE PICKUP OWNER SINCE 1990 BUT THIS KIND OF MAKES ME WANT TO SWITCH TO ANOTHER MAKE. A LOYAL OWNER FOR YEARS (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THE BRAKE PEDAL WAS DEPRESSED AND FELT VERY FIRM. THE CONTACT STATED THAT IT WAS DIFFICULT TO DEPRESS THE BRAKE PEDAL WHILE ATTEMPTING TO STOP THE VEHICLE. THE CONTACT ALSO STATED THAT EXTRA EFFORT WAS REQUIRED TO SLOW DOWN OR STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

TRANSMISSION SHIFTING ISSUE. VEHICLE WAS AT A COMPLETE STOP. WHEN ACCELERATION FROM STOP AND MAKING A RIGHT TURN , THE VEHICLE ACTED LIKE IT SLIPPED OUT OF GEAR AND BACK INTO GEAR. THIS CAUSED A VIOLENT MOTION IN THE CAR.AT TIMES WHEN I STEP ON THE GAS TO ACCELERATE THE TRANSMISSION DOES NOT ALWAYS ENGAGE PROPERLY AND IT SLIPS CAUSING A DELAY IN TAKING OFF. I HAVE HAD IT BACK TO THE DEALER FOR ALL UPGRADES OR REPROGRAMS FOR THIS PROBLEM AND YET THE PROBLEM STILL PERSISTS.

TRANSMISSION SHIFTING ISSUE. VEHICLE WAS AT A COMPLETE STOP. WHEN ACCELERATION FROM STOP AND MAKING A RIGHT TURN , THE VEHICLE ACTED LIKE IT SLIPPED OUT OF GEAR AND BACK INTO GEAR. THIS CAUSED A VIOLENT MOTION IN THE CAR. THIS IS A REPEATED ISSUE WITH THIS VAN. AT TIMES WHEN I STEP ON THE GAS TO ACCELERATE THE TRANSMISSION DOES NOT ALWAYS ENGAGE PROPERLY AND IT SLIPS CAUSING A DELAY IN TAKING OFF. I HAVE HAD IT BACK TO THE DEALER FOR ALL UPGRADES OR REPROGRAMS FOR THIS PROBLEM AND YET THE PROBLEM STILL PERSISTS

THERE IS A PROBLEM WITH THE NINE SPEED TRANSMISSION. OCCASIONALLY WHEN SHIFTING FROM FIRST TO SECOND WHILE ACCELERATING FROM A STOP, THERE WILL BE A LOSS OF POWER TO THE WHEELS EVEN THOUGH THE GAS PEDAL IS STILL ENGAGED. AFTER A SECOND OR TWO THE TRANSMISSION WILL SHIFT ROUGHLY INTO THE NEXT GEAR WITH A GREAT LURCH. IT FEELS LIKE ANOTHER VEHICLE HAS NERFED YOU IN THE REAR BUMPER. THE LURCH IS THAT STRONG. CHRYSLER SAYS THERE IS NO BULLETIN ABOUT THE PROBLEM. THEY CLAIMED THEY REFLASHED THE COMPUTER BUT THAT DID NOTHING TO FIX THE PROBLEM.

THIS PROBLEM OCCURS AT LEAST ONCE A WEEK. THIS HAPPENS AS THE VEHICLE IS ACCELERATING AND REACHES BETWEEN 15 TO 18 MPH. THE CAR STOPS SHIFTING AND FEELS LIKE IT IS JUST SHUTTING OFF. I HAVE TO PRESS HARD ON THE GAS PEDAL TO GET THE VEHICLE TO RESPOND. I HAVE ASKED THE SERVICE DEPARTMENT TWICE TO FIX THE PROBLEM. BOTH TIMES, THEY INFORMED ME THAT THE COMPUTER SCANNER SHOWS NO CONCERNS AND THAT THE TECHNICIAN CANNOT FIND THE PROBLEM AFTER TAKING THE VEHICLE FOR A DRIVE. THE LAST TECHNICIAN INFORMED MY THAT CHRYSLER IS DENYING THE ISSUE BECAUSE THE COMPUTER SCANNERS SHOWS NO ISSUES. HE INFORMED ME THAT CHRYSLER KNOWS ABOUT THE ISSUE AND WILL CONTINUE TO DENY IT UNTIL THE GOVERNMENT MAKES THEM. THE OTHER DAY MY HUSBAND TOOK THE VEHICLE TO THE STORE AND HE CAME BACK A NERVOUS WRECK. THIS SAME CONCERN HAPPENED TO HIM. HE SAID HE DOESN'T KNOW HOW I DRIVE THIS VEHICLE EVERYDAY. HE THOUGHT THE TRANSMISSION JUST FELL OUT OF THE CAR WHEN IT DIDN'T PROPERLY SHIFT GEARS. I HAVE THREE YOUNG CHILDREN AND HUSBAND THAT RIDE IN THIS VEHICLE WITH ME. I AM TERRIFIED THAT ONE DAY I WILL BE REAR-ENDED BECAUSE OF THE PROBLEM WITH THE TRANSMISSION. IF SOMEONE IS FOLLOWING TOO CLOSELY, ONE DAY I WILL BE HIT. I HAVE TALKED TO OTHER FRIENDS WHO HAVE THE 2018 MODEL AND THEY SAID THE SAFETY CONCERN HAS CARRIED ONTO THEIR VEHICLE AND WAS NOT CORRECTED. THIS CONCERN STARTED BEFORE 10,000 MILES AND STILL CONTINUES AT OVER 47,000 MILES.

YOUR 2017 CHRYSLER PACIFICA IS A PIECE OF CRAP. IT STINKS LIKE CRAP BECAUSE THE AIR STINKS WHEN IT COMES OUT OF THE VENTS ALMOST ALL THE TIME. WE ALREADY PAID $75 TO REPLACE THE FILTER. LESS THAN 6 MONTHS LATER WE'RE HAVING THIS EXACT SAME ISSUE. I SEE THAT IT MAY BE MOLD OR SOMETHING ACCORDING TO OTHER COMPLAINTS ON YOUR WEBSITE. I AM ALLERGIC TO MOLD AND IT'S TMAKING ME SICK. I DON'T THINK WE SHOULD HAVE TO FIX IT AGAIN AND I WANT IT FIXED PERMANENTLY. WHAT DO YOU PLAN ON DOING ABOUT THIS? I KNOW THAT IT'S A WELL KNOWN PROBLEM THAT OCCURS OFTEN BECAUSE I'VE SEEN COMPLAINTS ONLINE ABOUT IT.

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE MAKING A TURN AT 35 MPH, THE VEHICLE SHUT OFF. THE CONTACT COASTED THE VEHICLE INTO A PARKING LOT WHERE IT WOULD NOT RESTART. AFTER MAKING ARRANGEMENTS TO HAVE THE VEHICLE TOWED, THE CONTACT WAS ABLE TO RESTART THE ENGINE. A YEAR LATER, WHILE ON A TRIP, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO MOBERLY MOTOR COMPANY (1520 N MORLEY ST, MOBERLY, MO 65270, (660) 263-6000) WHERE THE FAILURE WAS ABLE TO BE DUPLICATED. THE CONTACT CALLED THE MANUFACTURER AND WAS WAITING TO HEAR BACK REGARDING A POSSIBLE DIAGNOSIS OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 19,500. *BF THE CONSUMER STATED THERE WAS A 2ND FAILURE ON 3/28/2019 AND VEHICLE COULD NOT BE REPAIRED UNTIL THE PROBLEM WAS DUPLICATED. THE DEALER STILL HAS POSSESSION OF THE VEHICLE. *TR

THE VAN JERKS AND AND STALLS WHEN SHIFTING GEARS (ESPECIALLY ON LOW GEARS). IT THEN SUDDENLY SURGES.

AT TIMES WHEN I STEP ON THE GAS TO ACCELERATE THE TRANSMISSION DOES NOT ALWAYS ENGAGE PROPERLY AND IT SLIPS CAUSING A DELAY IN TAKING OFF. I HAVE HAD IT BACK TO THE DEALER FOR ALL UPGRADES OR REPROGRAMS FOR THIS PROBLEM AND YET THE PROBLEM STILL PERSISTS. THE OTHER DAY I WAS PULLING OUT OF A PARKING LOT ONTO A HIGHWAY ON WHICH THERE WAS ONCOMING TRAFFIC. I STEPPED ON THE GAS AND THE TRANSMISSION DID NOT ENGAGE PROPERLY AND THEN THE CAR DID NOT ACCELERATE AS IT SHOULD HAVE WHICH THEN CAUSED THE ONCOMING TRAFFIC TO HAVE TO BREAK IN ORDER TO AVOID HITTING ME. THANKFULLY, THAT VEHICLE WAS ABLE TO STOP BEFORE HITTING ME, BUT I AM FEARFUL THAT ONE DAY I WILL BE IN A SITUATION WHERE I WON'T BE SO LUCKY WHEN THE TRANSMISSION DOES THIS. THIS HAS ALSO HAPPENED TO ME WHEN I HAVE HAD TO SLOW DOWN WHILE ON AN INTERSTATE OR HIGHWAY AND THEN HAD TO ACCELERATE TO RESUME TRAVELING WITH THE OTHER VEHICLES ON THE ROAD. AT TIMES WHEN THE SLIPPAGE OCCURS THE TRANSMISSION SHIFTS VERY HARD WHICH IS QUITE ALARMING.

IT STARTED ABOUT A MONTH OR SO AFTER WE BOUGHT THE VEHICLE. WHEN TRYING TO ACCELERATE AFTER A COMPLETE STOP THE VAN FEELS LIKE IT'S TRYING TO STALL THEN TAKES OFF SO HARD IT FEELS LIKE WE'VE BEEN REAR-ENDED. WE'VE TAKEN THE VEHICLE TO THE DEALER MANY TIMES & NEVER GOT FIXED. THEY KEPT PUSHING IT OFF & EVEN IGNORING ME. THEY FINALLY GAVE ME CHRYSLER CUSTOMER CARE #A MONTH AGO SO I CALLED & GOT A CASE. CHRYSLER FINALLY CALLED ME & SAID THERE IS NOTHING THEY CAN DO EVEN THOUGH IT'S STILL UNDER WARRANTY. WE LOOKED UP THE LEMON LAW & REALIZED THEY IGNORED US BECAUSE WE WERE SUPPOSED TO START A CLAIM WITHIN 18 MONTHS OF PURCHASE WHICH WAS LAST MONTH.

ROUGH IDLE AND CONSTANT RATTLING NOISE AT HIGHWAY SPEEDS COMING FROM THE LOWER PASSENGER SIDE OF DOOR. DRIVER'S SIDE SEAT BELT AREA RATTLING WHEN DRIVING ON COUNTRY ROADS.