2004 Chrysler Pacifica complaints

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT END OF THE VEHICLE VIBRATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE ENGINE CRADLE EXHIBITED RUST CORROSION. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

I WAS DRIVING TODAY AND IT SEEMED THAT MY STEERING WAS EXTREMELY HARD TO TURN IF I WAS MASHING THE GAS, HARDER TO TURN TO THE RIGHT SIDE OF THE CAR. IF THE CAR IS COASTING OR I AM BREAKING THE STEERING IS EASIER TO CONTROL. I HAVE STOPPED AT MY PARENTS HOUSE ON THE WAY HOME TO RESEARCH WHAT COULD BE HAPPENING WITH MY CAR AND FOUND THIS DISTURBING NEWS. UNFORTUNATELY FOR ME, THIS IS MY ONLY SOURCE OF TRANSPORTATION AND I DON'T HAVE THE FINANCES TO JUST GET ANOTHER CAR...I'M SO FRUSTRATED RIGHT NOW AND I DON'T KNOW WHAT TO DO... THE CONSUMER STATED WHILE DRIVING, SHE HAD DIFFICULTY STEERING THE VEHICLE. SHE NOTICED WHEN ACCELERATING, THE VEHICLE WAS HARD TO STEER, BUT WHEN BRAKING OR ALLOWING THE VEHICLE TO COAST IT WAS A LITTLE EASIER TO CONTROL. SHE MANAGED TO GET THE VEHICLE OFF THE ROAD. SHE DISCOVERED A PORTION OF THE SUPPORT FRAME DROPPED FROM THE VEHICLE, AND IT APPEARED THE ENGINE CRADLE WAS CORRODED WITH RUST. UPDATED 12/04/14

I AM WRITING BECAUSE I WAS TOLD THAT MY ENGINE CRADLE IN MY CHRYSLER PACIFICA IS BEGINNING TO RUST THROUGH AND I HAVE TWO VISIBLE HOLES, AT THIS TIME. I WAS TOLD BY THE CHRYSLER DEALERSHIP THAT ONLY A SMALL NUMBER OF THESE CARS HAVE BEEN GIVEN AN EXTENDED WARRANTY. I CANNOT AFFORD TO HAVE MY CAR REPAIRED FOR $2400. I HAVE A CHRONIC MEDICAL CONDITION, FOR WHICH I HAVE TO DRIVE TO RECEIVE TREATMENTS THREE TIMES A WEEK, PLUS I WORK AND I HAVE TO HAVE RELIABLE TRANSPORTATION. I DON'T THINK CHRYSLER IS TAKING THIS DEFECT SERIOUSLY. I THINK CHRYSLER SHOULD DO THE RESPONSIBLE THING AND FIX EVERY PACIFICA. ARE THEY WAITING FOR SOMEONE'S ENGINE TO ACTUALLY FALL OUT OF THE CAR AND CAUSE A FATALITY? IF SO, THEY WILL BE IN WASHINGTON JUST AS THE GM EXECUTIVES ARE TRYING TO DEFEND THEIR DECISION TO IGNORE A PROBLEM THAT THEY ARE AWARE OF. *TR

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE STEERING WHEEL LOCKED SEVERAL TIMES WHILE DRIVING VARIOUS SPEEDS. A LOCAL MECHANIC STATED THAT THE SUBFRAME AND ENGINE CRADLE WERE CORRODED, FRACTURED, AND CONTAINED HOLES. THE VEHICLE WAS DEEMED AS UNSAFE TO DRIVE. THE MANUFACTURER STATED THAT THE ENGINE CRADLE REPLACEMENT WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE FRAME AND ENGINE CRADLE WERE COMPLETELY CORRODED. DUE TO THE FAILURE, A HOLE DEVELOPED ON THE FRAME. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 149,000. UPDATED 10/10/14*CN

TOOK MY CAR TO HAVE A PLASTIC FRONT PANEL PUT BACK ON. THE REPAIRMAN SENT ME PICTURES OF THE ENGINE CRADLE RUSTED OUT. TOLD ME THE CAR WAS UNSAFE TO DRIVE UNTIL IT WAS FIXED. CONTACTED LOCAL CHRYSLER DEALER AND GAVE ME INFORMATION TO CONTACT CUSTOMER SERVICE. CALLED CUSTOMER SERVICE AND MY VEHICLE WAS OUTSIDE THE COVERAGE DESCRIBED ON BULLETIN 13-001-12 ISSUED ON MAR 16, 2012 BY CHRYSLER. THEY WERE NOT ABLE TO PROVIDE ANY RELIEF ON THE REPAIRS WHICH WILL BE BETWEEN $3500 AND $4000 DEPENDING ON PARTS COST. MY VEHICLE WAS BUILT SEPTEMBER 18, 2003, AND PUT IN SERVICE ON DECEMBER 22, 2003. THE SERVICE BULLETIN ONLY COVERED VEHICLES FROM FEB 23, 2004 TO MAR 31, 2004. I AM SURE MY VEHICLE IS IN THE SAME CATEGORY AS THE COVERED VEHICLES, SAME RUST PROBLEM, SAME AREAS OF THE CAR, ETC. *TR

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE INSPECTION, THE CONTACT WAS INFORMED THAT THE SUBFRAME WAS CORRODED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,500...UPDATED 10/01/14 *BF UPDATED 2/27/2015 *JS

I WAS JUST ADVISED TODAY BY THREE DIFFERENT AUTO SHOPS THAT I HAVE A RUSTED ENGINE CRADLE/SUSPENSION. I WAS SHOCKED TO FIND THIS OUT AND THEN AFTER DOING RESEARCH FOUND THAT THIS SEEMS TO BE AN ONGOING ISSUE WITH THIS VEHICLE. I CALLED CHRYSLER TO VALIDATE A RECALL AND/OR AN EXTENDED WARRANTY THAT HAD BEEN POSTED COVERING UP TO 10 YEARS 150K MILES. MY CAR FALLS INTO THIS CATEGORY WAS ADVISED THAT THERE IS NO SUCH WARRANTY OR RECALL FOR MY VEHICLE. IT IS AN OBVIOUS SAFETY HAZARD AND AN EXPENSE THAT SHOULD BE COVERED BY THE MANUFACTURER. THIS BELONGS TO MY TEEN DAUGHTER AND I CANNOT HAVE HER UNSAFE! *TR

WHILE LEAVING A ON RAMP TO US ROUTE 15 S. I ACCELERATED TO WOT(WIDE OPEN THROTTLE) IN ORDER TO MERGE INTO TRAFFIC. ONCE I REACHED 60 MPH I PUSHED THE SET BUTTON ON THE CRUISE CONTROL AS I LEFT OFF OF THE ACCELERATOR PEDAL. THE VEHICLE CONTINUED TO ACCELERATE INSTEAD OF HOLDING THE 60 MPH SPEED. I SLOWED DOWN BY PUSHING ON THE BRAKE PEDAL, BUT ONCE I LEFT OFF OF THE BRAKE PEDAL THE VEHICLE CONTINUED TO ACCELERATE. I TRIED THE CANCEL BUTTON FOR THE CRUISE CONTROL AND ALSO THE ON/OFF BUTTON, BUT NOTHING WORKED. MY WIFE REACHED OVER AND PULLED THE FLOOR MAT BACK TO MAKE SURE IT WAS NOT THE MAT AND IT CONTINUED. I PLACED THE SHIFTER IN NEUTRAL AND THE RPM'S WERE AT 3500. I TURNED THE IGNITION SWITCH OFF AND I COASTED. I THEN RESTARTED THE VEHICLE AND THE RPMS IMMEDIATELY WENT TO 3500 AND THEN DROPPED TO 750. I AM AN ASE CERTIFIED MASTER TECHNICIAN AND THIS IS THE FIRST TIME I HAVE EXPERIENCED THIS IN A VEHICLE. I AM GLAD I WAS DRIVING AND NOT MY WIFE. ONCE I REACHED MY DESTINATION I DISCONNECTED THE CRUISE CONTROL CABLE AT THE THROTTLE BODY. SINCE THIS VEHICLE IS A CABLE OPERATED THROTTLE BODY MY ONLY CONCLUSION IS THAT EITHER THE THROTTLE PLATE STUCK, WHICH IT IS CURRENTLY MOVING SMOOTH, OR THE CRUISE CONTROL IS HAVING ISSUES. I AM PLANNING ON TAKING IT TO WORK IN THE MORNING AND TRYING TO DIAGNOSE IT. I HAVE BEEN REPAIRING CARS PROFESSIONALLY SINCE 1992. STARTING IN A FORD DEALERSHIP FOR 8 YEARS, THEN BEING SELF EMPLOYED WITH MY OWN AUTO REPAIR BUSINESS UNTIL MY CURRENT POSITION

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE FRAME WAS COMPLETELY CORRODED. THE FAILURE WAS GRADUALLY GETTING WORSE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE SUB FRAME NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

TOOK CAR IN FOR INSPECTION THAT IS REQUIRED IN THE STATE OF PA..MECHANIC WOULD NOT OK INSPECTION STICKER BECAUSE THE ENGINE CRADLE ON MY PACIFICA IS SO BADLY RUSTED..YOU COULD PUT YOUR FIST INTO IT...CAN NOT BE REPAIRED BECAUSE IT IS ALL FALLING APART...I WAS TOLD NOT TO DRIVE IT...TO DANGEROUS...I CALLED CHRYSLER THEY WILL NOT DO ANYTHING ABOUT IT...I SEE ON THE INTERNET AND THE NEWS THAT I AM NOT THE ONLY PERSON HAVING THIS PROBLEM...MY CAR ONLY HAD 50,000 MILES ON IT BECAUSE I AM RETIRED...CAN'T ANYONE DO ANYTHING ABOUT THIS BEFORE WE END UP DEAD...WHAT ABOUT STATES THAT DON'T INSPECT YOU CARS...WHAT AM I TO DO RETIRED AND NO CAR TO DRIVE...I CAN'T AFFORD THE PRICE OF REPAIR...CHRYSLER SHOULD TAKE CARE OF THIS...THEY NEED TO STAND BEHIND THEIR PRODUCTS. *TR

I WENT TO A MECHANIC TO HAVE AN OIL CHANGE AND UPON INSPECTING THE VEHICLE, THE MECHANIC NOTICED THE ENGINE FRAME WAS SEVERELY RUSTED. IT IS RUSTED TO THE POINT HE ADVISED ME TO NO LONGER DRIVE THE VEHICLE. THE CRADLE IS RUSTED TO THE POINT YOU CAN NO LONGER SEE WHERE IT IS ATTACHED AND CAN FIT FINGERS IN THE RUST HOLES. I WAS INFORMED BY MY MECHANIC THAT THIS IS A MANUFACTURER ISSUE THAT WOULD PUT MY FAMILY AND I IN DANGER. *TR

SIGNIFICANT RUST AND CORRISION RESULTING IN DAMAGE TO STRUCTURAL INTEGRITY AND ABILITY TO EXIT VECHICLE IN CASE OF COLLISION OR STRUCTURAL FAILURE. *TR

ENGINE CRADLE CORROSION. *TR

ENGINE CRADLE/MOUNT AND FRAME IS COMPLETELY RUSTED OUT. UNSAFE TO DRIVE. STUCK WITH A PILE OF STEEL THAT HAS NO TRADE IN VALUE OR RESALE VALUE. APPARENTLY, THIS EFFECTS ALMOST EVERY 2004 PACIFICA. NHTSA OUGHT TO BE LOOKING INTO THIS ISSUE MORE CLOSELY. IT'S OBVIOUS THAT THE HUNDRED'S WHO'VE REGISTERED A COMPLAINT ON THIS WEBSITE ARE FEELING THAT THE AGENCY DOES NOT CARE TO INVESTIGATE. SHAME ON CHRYSLER; SHAME ON NHTSA.

RUSTED ENGINE CRADLE / SUBFRAME. MANY NEAR MISSED ACCIDENTS. IT'S SO BAD I HAD TO STOP USING THE CAR. FORCED TO BUY ANOTHER VEHICLE BECAUSE CHRYSLER CUSTOMER CARE SAID THEY WON'T REPAIR IT. ONGOING FOR 2 YEARS NOW. *TR

HAD WORK DONE ON MY CAR AND WAS TOLD THAT THE FRONT SUB-FRAME IS RUSTED AND HAS A FRACTURE IN IT FOUND OUT THAT THIS MAKE IS NOTORIOUS FOR THIS PROBLEM BUT COMPANY WONT RECALL THE ITEM ......I NEED HELP FAST ... *TR

THE ENGINE CRADLE HAS SIGNIFICANT RUST AND SHOULD BE REPLACED BY CHRYSLER. *TR

I JUST RECENTLY PURCHASED A 2004 CHRYSLER PACIFICA AS OF THIS DATE I AM FILING THIS I GOT THE VEHICLE HOME AND PUT IT UP ON RAMPS TO TAKE A LOOK UNDERNEATH AT THE EXHAUST AND OTHER PARTS ONLY TO FIND OUT THE FRONT SUB FRAME IS RUSTED OUT WITH A BIG CRACK AND ANOTHER HOLE IN THE FRAME. I DID SOME RESEARCH ONLINE TO FINDING OUT THAT ALMOST EVERY PACIFICA HAS THE SAME PROBLEM, CHRYSLER SHOULD DO SOMETHING ABOUT THIS PROBLEM ITS OBVIOUSLY A MAJOR SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT WAS UNABLE TO START THE VEHICLE WHEN THE KEY WAS TURNED IN THE IGNITION. THE REMOTE STARTER WAS ALSO INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 148,718.

2004 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO FUEL SYSTEM ISSUES. *SMD THE CONSUMER REFERENCED RECALL # 03V471000, BUT WAS INFORMED THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. *JB

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT AN ODOR EMITTED FROM THE VEHICLE. THE CONTACT DISCOVERED THAT THERE WAS CORROSION ON THE BATTERY TERMINAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 152,000.

CORRODED FRONT SUBFRAME. *TR

I BROUGHT MY 2004 CHRYSLER PACIFICA IN FOR ITS ANNUAL NYS INSPECTION. IT FAILED INSPECTION DUE TO THE FACT THAT THE SUBFRAME WAS SO ROTTED OUT IT WOULDN'T PASS. I REALIZE THE CAR IS OVER TEN YEARS OLD, BUT THIS SHOULD NOT HAPPEN. I DISCOVERED THAT THIS IS AN ONGOING ISSUE WITH 2004-2005 PACIFICAS, AND WANTED TO ADD MY COMPLAINT TO THE RECORD. WE NOW HAVE TO INCUR AN EXPENSE THAT WE CANNOT AFFORD, AND SHOULD NOT HAVE TO. MY MECHANIC IS NOW GOING TO CONTACT CHRYSLER TO SEE WHAT THEY WILL DO. *TR

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE HAVING ROUTINE MAINTENANCE PERFORMED, THE TECHNICIAN NOTICED THAT THE ENGINE CRADLE AND SUB FRAME WERE CORRODED AND FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT COVER UNDER THE ENGINE CRADLE EXTENDED WARRANTY. THE FAILURE AND CURRENT MILEAGE WAS 89,291. PAM

MY 2004 CHRYSLER PACIFICA STALLS OUT OF NOWHERE WHEN I'M DRIVING IT CAN BE WHEN I'M DRIVING AT 5 MILES OR EVEN 20,30 OR EVEN 50 MILES OR IF I'M MAKING A TURN WHICH IS VERY SCARY WHEN MY STEERING WHEEL LOCKS UP ON ME. IT ALSO WONT START ALL THE TIME I'VE HAD MY CAR IN THE SHOP OVER 20 TIME TO FIND OUT WHAT'S GOING ON, I'VE SPENT OVER 5,000.00 DOLLARS TRYING TO FIX IT BUT TO NO AVAIL. I'VE BEEN DOING SOME RESEARCH ON THIS ISSUE AND THERE ARE TUNES OF PEOPLE WITH THE SAME PROBLEM ON 04, 05, AND 06 CHRYSLER PACIFICA'S BUT ONLY THE 05'S HAVE A RECALL ON THE PCM. I'VE HAD MY GAS LINE CHANGED TWICE BECAUSE I COULD ONLY USE HALF A TANK BE FOR IT WOULD DROP TO E AND RUN OUT OF GAS AND THAT WAS 3,000.00 WITHIN A YEAR AND THAT'S BEEN A BIG ISSUE IN THE PACIFICA WORLD ALSO. I JUST DON'T UNDERSTAND WHY CHRYSLER WONT FIX THE PROBLEMS ON THESE SUV'S ITS CLEARLY A SAFETY ISSUE THAT NEEDS TO BE RESOLVED. I'VE TRUSTED CHRYSLER WITH MY FAMILY AND IT'S SCARY TO DRIVE THIS CAR KNOWING IT CAN AND WILL SHUT OFF ON ME AT ANY TIME AND MAY NOT START BACK UP. I DON'T HAVE MONEY TO GET A NEW CAR BEING A SINGLE MOM OF 4 THAT'S WHY I PURCHASED THIS CAR. NOW WITH ALL THE PROBLEMS THAT I'M HAVING WITH IT AND NO ONE KNOWS WHAT'S WRONG WITH IT OR HOW TO FIX IT IS A BIG HEADACHE. I TOOK IT TO A MECHANIC THAT HAS A FRIEND THAT WORKS FOR CHRYSLER DODGE AND JEEP AND THEY PUT THERE MACHINES ON MY CAR AND THEY COULDN'T FIND OUT WHAT WAS GOING ON WITH IT AS WELL AND THERE'S NO CODE THAT WAS GIVEN THEY SAID I NEEDED

WHILE IN FOR INSPECTION IN JUNE '14, WE WERE ADVISED BY THE MECHANIC THAT THE ENGINE CRADLE ASSEMBLY HAD RUSTED THROUGH AND WAS UNSAFE - THEY WOULD NOT PASS IT THROUGH INSPECTION. OTHERWISE, THE CAR IS IN EXCELLENT CONDITION, AND HAS BEEN MAINTAINED PROPERLY THROUGHOUT OUR OWNERSHIP. OUR RESEARCH INDICATES THIS IS A PROBLEM WITH THE INITIAL FACTORY PAINT APPLICATION - IT WAS DEFECTIVE AND ALLOWED FOR PREMATURE CORROSION OF THE CRADLE ASSEMBLY. THERE ARE MANY INSTANCES OF THIS POSTED ON THE INTERNET (SOME OF WHICH HAVE BEEN ADDRESSED BY CHRYSLER - BUT NOT ALL). THIS IS DANGEROUS AND SOMETHING SHOULD BE DONE BEFORE ACCIDENTS START HAPPENING (ESPECIALLY WITH CHILDREN INVOLVED GIVEN THIS VEHICLE IS A MINIVAN). *JS

AS OWNING THE 2004 PACIFICA FOR NOT EVEN A YR .WE HAD A NOISE AS WE WERE TRYING TO FIND OUT THE PROBLEM A FRIEND HAD NOTICE A HUGE RUSTED HOLE IN THE SUBFRAME .AS I EMAILED A PICTURE TO THE DEALER THEIR ANSWER WAS "WE ARE NOT AWARE OF THIS PROBLEM." 6/25/14 I GOOGLED THE PROBLEM AND CHRYSLER IS AWARE OF THIS ! WHY WAS I NOT INFORMED OF THIS WHEN I BOUGHT IT AND HOW IN THE WORLD DO THEY LET THIS PROBLEM GO !!!! I HAVE NO OTHER CAR AND DRIVE W TWO CHILDREN EVERYDAY.IT IS A TICKING TIME BOMB!!!! *TR

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE FUEL GAUGE MALFUNCTIONED AND FAILED TO READ THE CORRECT FUEL LEVEL IN THE VEHICLE. ALSO, THE CONTACT STATED THAT WHILE REFUELING, FUEL WAS SPEW BACK OUT OF THE FILLER NECK. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE JET AND PRIMARY RECEIVER FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 205,000.

I BOUGHT THE CAR FEB 6TH 2014 FROM A BUY HERE PAY HERE. AFTER I BOUGHT THE CAR I NOTICED THAT THE VEHICLES GAS LIGHT WOULD MOVE ON ITS OWN FROM HALF A TANK TO EMPTY WHILE DRIVING ALSO MY LIGHTS WOULD FLICKER AND ENGINE WOULD MAKE A HUMMING NOISE ALSO AFTER GETTING ON AND OFF THE FREEWAY, HITTIING THE GAS PEDAL CAR DID NOT WANT TO ACCELERATE AND WOULD SPUTTER. ON JUNE 13 2014 MY VEHICLE WAS PUTTING WHILE GOING 35MPH AND JUST SHUT OFF ON ME WHILE DRIVING WITH MY SON IN THE CAR. *TR

MY SUBFRAME IS ROTTED AND RUSTED JUST LIKE EVERY OTHER 04 PACIFICA ITS RIDICULOUS . CHRYSLER NEEDS TO BE A STAND UP COMPANY AND FIX IT. *TR

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED WHILE STOPPED, THE VEHICLE SUDDENDLY ACCELERATED INDEPENDENTLY TO 65 MPH. THE VEHICLE FAILED TO STOP ALTHOUGH THE BRAKES WERE ENGAGED. THE CONTACT MENTIONED THAT IN ORDER TO STOP THE VEHICLE, THE TRANSMISSION HAD TO BE SHIFTED INTO PARK. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THE ENGINE MOUNT WAS DISCONNECTED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

ON ABOVE STATE DATE, I TOOK MY VEHICLE IN FOR A ROUTINE OIL CHANGE AND TIRE ROTATION. MY MECHANIC DISCOVERED THAT THE SUBFRAME/ENGINE CRADLE HAD RUSTED OUT AND THAT I SHOULDN'T DRIVE IT UNTIL IT IS REPAIRED. STATED "YOU COULD HAVE DIED IN THIS THING". AFTER GETTING IT REPAIRED, I SPOKE TO A CUSTOMER SERVICE REPAIR PERSON AT CHRYSLER AND THEY INFORMED ME THAT DUE TO MY CHRYSLER PACIFICA BEING MANUFACTURED ON SEPTEMBER OF 2003 AND NOT BETWEEN FEBRUARY AND MARCH OF 2004, THEY COULD NOT HELP ME. THE REP WENT ON TO ADD THAT SHE HEARS FROM PEOPLE REGULARLY IN THE SAME PREDICAMENT BUT UNFORTUNATELY SHE COULDN'T HELP. I BELIEVE SHE SAID HER NAME WAS BELINDA OR MELINDA. *JS

THE ENGINE CRADLE HAS RUSTED OUT AND THE ENGINE IS READY TO FALL OUT OF THE CAR. CANNOT PASS SAFETY INSPECTION. NO ASSISTANCE FROM CHRYSLER ON THIS AFTER MANY CALLS. IT SEEMS TO BE A VERY, VERY POPULAR ISSUE. THEY SAID THEY WILL ONLY FIX SOMETHING THAT HAS A RECALL. SO BASICALLY THEY WILL NOT STAND BEHIND THEIR PRODUCTS UNLESS THEY ARE FORCED TO. WHAT A SHAME! *TR

I HAVE HAD THIS VEHICLE INTO THE DEALERSHIP AT LEAST ONCE A YEAR OVER THE LAST 3 YEARS FOR VARIOUS REASONS. THE RUSTING OF THE CRADLE WAS NEVER MENTIONED. I FIND IT INTERESTING THAT NOW IT IS OVER THE 150K MILEAGE LIMIT THAT CHRYSLER ALERTS ME THAT THE CRADLE NEEDS TO BE REPLACED TO THE TUNE OF SEVERAL THOUSAND DOLLARS. I HAVE OWNED SEVERAL CARS IN EXCESS OF 10+ YEARS EACH AND NEVER HAD A CRADLE RUST PROBLEM. I ALSO HAVE COME TO FIND OUT THAT THIS IS A KNOWN ISSUE AMONG PACIFICA OWNERS. I AM CURIOUS TO KNOW WHAT CHRYSLER'S INTENTIONS ARE TO CURE THIS SITUATION GIVEN THE SEVERITY AND DANGER PRESENT IF UNRESOLVED...NOT ONLY FOR ME AS AN INDIVIDUAL BUT OTHER PACIFICA OWNERS AS WELL. *TR

SUB-FRAME IS RUSTING OUT. *TR

CHRYSLER HAS A KNOWN PROBLEM WITH THE SUB-FRAME CRADLE SUPPORTING THE ENGINE. IN NORTHERN AREAS THESE FRAMES ARE RUSTING THROUGH CAUSING LOSS OF STEERING CONTROL. CHRYSLER HAS EXTENDED THE WARRANTY TO 10 YEARS /150K MILES, BUT ONLY APPLIED THIS TO A SMALL BAND OF VEHICLES PRODUCED BETWEEN FEB.23,2004 AND MARCH 31, 2004. MY VEHICLE WAS MANUFACTURED JAN.12, 2004 AND HAS THE SAME SAFETY PROBLEM. I HAVE SENT SEVERAL LETTERS TO CHRYSLER REQUESTING THEY TAKE CARE OF THIS PROBLEM AND HAVE RECEIVED NEGATIVE RESPONSES. CHRYSLER NEEDS TO BE HELD ACCOUNTABLE FOR THIS SAFETY ISSUE BEFORE SOMEONE IS KILLED. IN MY LAST REQUEST TO CHRYSLER I ASKED THEM TO COMMIT TO ME THAT MY VEHICLE WAS SAFE TO DRIVE ( I SENT MULTIPLE PICTURES). CHRYSLER RESPONDED 5/12/14 THAT THEY WERE NOT GOING TO CONSIDER THIS PROBLEM WARRANTY, BUT THEY DID NOT RESPOND TO THE SAFETY QUESTION. I WOULD REALLY LIKE TO TALK TO SOMEONE AT NHTSA ABOUT THIS ISSUE. *TR

I PURCHASED MY 2004 CHRYSLER PACIFICA IN OCTOBER OF 2013. I WAS HAVING SOME ISSUES WITH MY CAR MAKING A CLUNKING NOISE WITH ACCELERATION AND I TOOK IT UP TO THE CAR SHOP. (MAY OF 2014) I WAS TOLD THE MOTOR MOUNTS ARE RUSTED OUT AND THE ENGINE CRADLE IS RUSTED ALMOST THROUGH. I WAS TOLD THERE WAS A RECALL FOR THE 2004 PACIFICAS. I CALLED CHRYSLER AND WAS TOLD MY CAR IS OUT OF THE RANGE FOR THE RECALL BY 6 MONTHS. I WAS NOT AWARE OF THIS RECALL OR WOULD HAVE TAKEN CARE OF IT WHEN I FOUND OUT ABOUT IT. THE COST TO REPAIR IS ABOUT 3,000.00 AND THE CAR IS NOT SAFE TO DRIVE. I HAVE FOUND THIS IS A MAJOR PROBLEM WITH MANY OTHER PACIFICA OWNERS AND WOULD LIKE SOMETHING DONE ABOUT THIS. I DO NOT FEEL I SHOULD HAVE TO PAY FOR THIS REPAIR WHEN IT HAS BEEN KNOW BY CHRYSLER THAT THIS IS A VERY UNSAFE DEFECT IN THEIR PRODUCT. *TR

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT HE WAS INFORMED DURING ROUTINE MAINTENANCE THAT THE FRONT ENGINE CRADLE WAS CRACKED. THE CONTACT REFERENCED SERVICE BULLETIN NHTSA ID NUMBER: 10045080, HOWEVER WHEN THE VEHICLE WAS TAKEN TO THE DEALER THE DEALER ADVISED THAT IT ONLY APPLIED TO VEHICLES MANUFACTURED FROM FEBRUARY TO MARCH 2004. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,137.

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE, FLAMES WERE COMING FROM UNDER THE FRONT END OF THE VEHICLE. APPROXIMATELY TWO MINUTES LATER THE FRONT END OF THE VEHICLE EXPLODED. THE VEHICLE WAS DESTROYED. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FLAMES. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 89,000.

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE VEHICLE HAD SEVERE RUSTING AND CORROSION OF THE UNDER FRAME AND ENGINE CRADLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 102,000.

TOOK MY CAR TO THE MECHANIC TO LOOK AT A FRONT EXHAUST ISSUE WHEN I WAS INFORMED MY FRAME WAS ROTTING AWAY. I DID A GOOGLE SEARCH AND LEARNED OF MANY INCIDENTS WITH THIS YEAR, MAKE AND MODEL OF CAR THAT HAS HAD MANY INSTANCES LIKE THIS WITH NO HELP FROM THE MFG. *TR

UPON INSPECTION BY MULTIPLE CERTIFIED MECHANICS THEY NOTIFIED ME THAT CHRYSLER ISSUED A RECALL FOR ENGINE CRADLE FAILURE DUE TO EXCESSIVE RUST. TSB # 13-001-12. FOR SOME UNKNOWN REASON CHRYSLER HAS DECLARED THE PROBLEM ONLY EXIST FOR CERTAIN MONTHS IN 2004 HOWEVER MY CAR WAS BUILT IN LATE 2003 AND HAS THE SAME RUSTED AND FAILING PARTS. SO MY COMPLAINT IS HOW CAN A CAR MAKER SAY THE FAULTY PARTS CONDITION NOT EXIST BEFORE THEY FOUND IT? ALSO, HOW THE RECALL WINDOW IS LIMITED TO SUCH A SMALL WINDOW OF TIME WHEN THE PROBLEMS EXIST LONG BEFORE THEY RESPONDED? THIS MAKES ABSOLUTELY NO SENSE TO ME. THIS IS THE FIRST TIME IN MY LIFE I BOUGHT A CAR THAT HAS A CHASSIS PART FAILURE AND YET NO EFFORT OR WILLINGNESS BY THE MANUFACTURER TO NOTIFY OWNERS. I'D LIKE TO KNOW IF THE NHTSA HAS ANY FATALITY REPORTS DUE TO THIS PARTS FAILURE OR WHY IT WAS ISSUED IN THE FIRST PLACE? SINCE MY CAR DOES NOT HAVE THE 150K MILES THIS RECALL APPLIES TO HOW LONG WILL THE CAR BE SAFE TO DRIVE? *TR

I WAS JACKING UP THE CAR TO REPLACE THE BRAKES AND THE JACK STAND WENT RIGHT THROUGH THE BODY SILL! I LOOKED CLOSER AND THE ENTIRE UNDERCARRIAGE AND SUBFRAME OF THE CAR UNDERNEATH IS COMPLETELY RUSTED. DO NOT PLACE YOUR JACK OR JACK STAND NEAR THE BODY SILL WITHOUT CHECKING IT VERY CLOSELY. IF YOUR WORKING ON YOUR PACIFICA AND IT FALLS OFF THE JACK STANDS YOU COULD BE KILLED! ON MY 2004 PACIFICA, THERE IS NOT ONE GOOD PLACE TO PUT A JACKSTAND. EVERYTHING IS COMPLETELY RUSTED. IT IS IMPOSSIBLE TO WORK ON THE CAR IF YOU HAVE TO JACK IT UP. *TR

I WENT TO GET AN OIL CHANGE AND WAS TOLD BY THE MECHANIC THAT THE FRAME THAT HOLDS THE ENGINE WAS RUSTED OUT AND HE TOOK PICTURES AND SHOWED ME. HE SAID THE ENGINE COULD FALL OUT AT NY GIVEN TIME. I TOOK PICTURES AND IT LOOKS LIKE AN OLD CAR FROM THE UNDER CARRIAGE. THE RUST IS HORRIBLE AND I WAS NOT AWARE UNTIL NOW. I'M SCARED TO DRIVE IT. AND I WILL HAVE IT TOWED TO A COLLISION SHOP TO SEE HOW MUCH IT WILL COST TO FIX IT. *TR

WHILE GETTING AN OIL CHANGE MY MECHANIC POINTED OUT THAT I HAVE A FIVE TO SIX INCH LONG BY ABOUT 1 INCH WIDE RUST THROUGH GASH IN THE ENGINE CRADLE. HE SAYS THIS CAN BE A SERIOUS PROBLEM WHERE IT IS POSSIBLE THAT THE ENGINE COULD FALL THROUGH THE FRAME WHILE DRIVING. *JS

THE WELL-KNOWN ISSUE WITH MODEL YEARS 2004-2005 INVOLVING PREMATURE FAILURE DUE TO RUST ON THE ENGINE CRADLE HAS BEEN CONFIRMED ON MY OWN 2004 CHRYSLER PACIFICA. THIS VEHICLE IN 12 YEARS OLD WITH A FAULTY SUBFRAME AND IS TOO DANGEROUS TO BE DRIVEN. THERE ARE TWO EXTENSIVE AREAS OF RUST, ONE ON EITHER SIDE OF THE ENGINE CRADLE THAT EXTEND FROM IN FRONT OF, TO THE REAR OF THE CONTROL ARMS. THE RUSTED AREAS ARE ALREADY SO BAD, I AM ABLE TO FIT FINGERS THROUGH THE HOLES IN THE ENGINE CRADLE. IT IS CRACKED AND COMPLETELY COMPROMISED OF ANY STRUCTURAL INTEGRITY. THERE IS NO REASON WHY THIS PART SHOULD NOT BE COATED IN A CORRECT MANNER TO REJECT CORROSION IN SUCH AN AGGRESSIVE FORM. THIS IS A PROBLEM THAT CHRYSLER IS AWARE OF AND YET THEY REFUSE TO FIX IT. THERE IS NO INTEGRITY IN THAT DECISION AND VERY LITTLE RESPECT TO BE HAD FOR A CORPORATION THAT HANDLES SUCH A WELL-KNOWN SITUATION IN SUCH A POOR MANNER. THIS IS AN EXTREMELY DANGEROUS PROBLEM AND I FEEL VERY STRONGLY THAT THIS SHOULD BE REPLACED BY CHRYSLER. *JS

A FEW YEARS AGO WE WERE ADVISED BY MY MECHANIC THAT THE SUB FRAME WAS CORRODING/RUSTING AND THEY ADVISED THAT SHOULD NOT HAPPEN. AT THAT TIME, I CONTACTED CHRYSLER. THEY RECALLED SOME OF THE 04-05 VEHICLES THAT WERE MANUFACTURED DURING A 6 WEEK WINDOW ONLY; MY VEHICLE WAS MANUFACTURED OUTSIDE OF THE 6 WEEK WINDOW. TODAY WE WERE ADVISED THAT THE CAR IS COMPLETELY UNSAFE TO DRIVE AND I HAVE PICTURES, THE FRAME IS ALMOST COMPLETELY RUSTED OUT. NBC CHICAGO RECENTLY INVESTIGATED THE ISSUE (THE INVESTIGATION CAN BE FOUND ON GOOGLE). TWO INDIVIDUALS WITH THE SAME ISSUE AS ME WANTED CHRYSLER TO ADMIT THE UNSAFE PROBLEM AND THAT THEY HAD KNOWLEDGE OF IT PRIOR TO PURCHASING THE VEHICLES. BEFORE NBC INVESTIGATED, CHRYSLER REFUSED TO FIX THE CARS. AFTER THE PROGRAM RAN, CHRYSLER PAID TWO THE TWO INDIVIDUALS FEATURED ON THE SHOW TO HAVE THEIR SUB FRAMES REPLACED. THE OTHER 300+ PEOPLE THAT HAVE REQUESTED CHRYSLER FIX THE PROBLEM REMAIN WITHOUT RECOURSE. WHILE 300+ ARE AWARE OF THE PROBLEM, THERE ARE MANY THOUSANDS OF PEOPLE THAT ARE UNAWARE OF THE DANGEROUS PROBLEM. I AM HEREIN REQUESTING HELP IN GETTING CHRYSLER TO RECALL THE VEHICLE TO ADDRESS THE DANGEROUS SAFETY PROBLEM. THANK YOU FOR YOUR HELP. *TR

I WENT TO GET A FRONT END ALIGNMENT ON MY VEHICLE AND WAS INFORMED THAT MY VEHICLES SUB FRAME IS COMPLETELY RUSTED THROUGH. I WAS TOLD MY VEHICLE IS UNSAFE TO DRIVE AND THAT MY ENGINE COULD FALL OUT AT ANY TIME. I CALLED CHRYSLER AND WAS TOLD THERE ARE NO RECALLS ON MY CAR SPECIFICALLY AND THAT I WOULD HAVE TO PAY OUT OF POCKET FOR REPAIRS. I HAVE DONE SOME RESEARCH REGARDING THIS PROBLEM AND HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH MY MAKE MODEL AND YEAR VEHICLE. I CALLED CHRYSLER BACK AND WAS TOLD THERE WAS STILL NOTHING THEY COULD DO EVEN THOUGH THIS IS A KNOWN ISSUE. ONLY 6 WEEKS WORTH OF MY MAKE MODEL AND YEAR VEHICLE WERE RECALLED AND THAT MINE DID NOT FALL INTO THAT CATEGORY BECAUSE IT WAS BUILT 4 MONTHS PRIOR TO THE RECALL DATES. THIS PART SHOULD BE RECALLED AS THIS IS A COMMON PROBLEM AND AS MY MECHANIC POINTED OUT IT IS MOST DEFINITELY A DEFECT IN THE SUB FRAME. IF THE DEALER DOES NOT WISH TO RESOLVE THIS ISSUE I WILL BE CONTACTING A LAWYER. *TR

ENGINE STALLS WHEN TURNING HARD LEFT TURN. THIS NEWLY INSTALLED ENGINE IN MY 2004 CHRYSLER PACIFICA, WAS PREVIOUS 2 WEEKS, WHEN INCIDENT HAPPENED. THE OLD ENGINE WENT OUT, 9 DAYS AFTER I PURCHASED THE VEHICLE, WITH ABOUT 160,000 MILES ON IT. *TR