Page 5 of 18 · complaints 201–250 of 896

2004 Chrysler Pacifica complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Structure › Frame and Members › Underbody Shields
Filed Mar 11, 2015163,302 milesWI

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE UNDERCARRIAGE OF THE VEHICLE WAS RUSTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 163,302.

Engine
Filed Mar 9, 2015110,527 milesIL

ENGINE CRADLE IS VERY RUSTED THROUGH, NEED TO REPAIR, RECEIVING ESTIMATES OF $3,000. *TR

Electrical System
Filed Mar 8, 201597,000 milesOH

NOTHING BUT PROBLEMS HUGE ISSUE ELECTRICAL PROBLEMS, DASH WON'T TURN OFF SO I HAVE TO USE THE FOUR WAY BUTTON TO KICK THE DASH OFF SO IT DOESN'T RUN MY BATTERY DEAD,NAVIGATION SYSTEM STOPPED WORKING,HEATER/AC CONTROL PANEL STOPPED WORKING ALONG WITH RADIO AND DVD SYSTEM,SOMETIMES THE DOORS LOCK AND SOMETIMES THEY DON'T CAN'T USE BRAND NEW KEY FOR KEYLESS ENTRY,SHORT SOMEWHERE RUNNING THE BATTERY DEAD HAD ALTERNATOR CHECKED AND IT'S GOOD HAD THREE NEW BATTERIES ALSO THESE CARS ARE JUNK !! *TR

Engine
Filed Mar 7, 2015110,000 milesMI

I HAVE A CHRYSLER PACIFICA 2004 (FWD) AND I AM HAVING PROBLEM WITH STALLING WHILE DRIVING AND ITS HAPPED SO MANY TIMES. I WAS SEARCHING ON GOGLE ABOUT THIS MATTER AND I NOTICED SO MANY SAME COMPLAIN ABOUT THIS CAR. ITS A VERY DANGEROUS SITUATION, I HAVE NO OTHER ISSUE WITH THIS CAR.PLEASE LOOK INTO THIS MATTER. THANK YOU VERY MUCH *TR

Structure › Frame and Members
Filed Feb 12, 2015158,000 milesIL

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE SUBFRAME WAS RUSTED AND CRACKED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 158,000.

Suspension
Filed Feb 10, 2015164,000 milesAR

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE FUEL GAUGE MALFUNCTIONED AND INDICATED THAT THE FUEL TANK WAS HALF FULL. THE CONTACT MENTIONED THAT THE GAUGE QUICKLY DECREASED TO EMPTY AS THE VEHICLE STALLED. ALSO, THE CONTACT INDICATED THAT WHILE ACCELERATING AT ANY SPEED THE FRONT END OF THE VEHICLE WOULD SHAKE AND VIBRATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 164,000.

Structure › Frame and Members
Filed Feb 9, 2015107,339 milesIA

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE AN INDEPENDENT MECHANIC WAS PERFORMING ROUTINE MAINTENANCE ON THE VEHICLE, IT WAS DISCOVERED THAT THE SUBFRAME WAS SEVERELY CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 107,339.

Engine and Engine Cooling
Filed Feb 5, 2015154,826 milesKY

ENGINE CRADLE HAS RUSTED A BIG WHOLE THROUGH. *TR

Power Train
Filed Feb 3, 2015AZ

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 04V113000 (POWER TRAIN) AND 03V471000 (FUEL SYSTEM, GASOLINE).THE FAILURE MILEAGE WAS UNKNOWN.

Engine
Filed Feb 1, 2015110,000 milesOH

HUSBAND TOOK CAR IN TO HAVE MOTOR MOUNTS FIXED. HAVE BEEN BAD SINCE WE BOUGHT THE CAR, ON 1/28/12. ALONG WITH A LOT OF OTHER ISSUES WE DIDN'T UNDERSTAND. AC STOPPED WORKING. STALLED WHILE DRIVING 55 MPH., ALWAYS SHOOK AFTER A CERTAIN SPEED, ELECTRICAL, CAR JERKED FORWARD AT A STOP, TIRE PRESSURE ALWAYS READ 2-3 TIRES LOW EVEN AFTER HAVING NEW TIRES PUT ON AND ALIGNED. DEFOG NEVER WORKED. WEIRD SOUND IN FRONT OF SUSPENSION, POWER TRAIN MODULE, ETC., ETC. BUT THE WORST OF ALL IS WHEN WE TRIED TO HAVE THE MOTOR MOUNTS FIXED BACK IN DECEMBER . CAR GUY FIXED MOTOR MOUNTS, HUSBAND DROVE CAR HOME, LATER THAT NIGHT WENT WITH KIDS FOR ICE CREAM, CAME OUT AND CAR WOULD NOT START. HAD IT TOWED BACK, WORKED ON IT FOREVER COULD NOT FIGURE OUT, THEN HAD IT TOWED AGAIN 2 WEEKS LATER, TO ANOTHER SHOP, WHERE THEY SAID THE CAR WAS DONE! THE ENGINE CRADLE WAS SO RUSTED THAT THEY WOULDN'T EVEN LET US TAKE THE CAR, BECAUSE IT WAS SO BAD! NOT SURE IF I AM UNDER THE EXTENDED WARRANTY, BUT WOULD HOPE THAT CHRYSLER TAKES CARE OF ALL THE PEOPLE, WHO HAVE ENDURED ALL OF THESE PROBLEMS, AND EXPENSES ASSOCIATED WITH ALL! BEFORE SOMEONE GETS REALLY REALLY HURT, DIES, OR KILLS SOMEONE ELSE! *TR

Electrical System
Filed Jan 28, 2015156,000 milesOK

ALL OF THE DASH LIGHTS, ABS, BRAKE, INTERIOR LIGHTS, HEADLIGHTS HAVE BEEN FLICKERING FOR A SOLID 3 DAYS. I WAS DRIVING AT NIGHT ON A NON-LIT STRETCH OF ROAD WHEN ALL MY LIGHTS WENT OUT, INSIDE AND OUT WITH A CAR APPROACHING FROM THE OTHER DIRECTION. I TRIED TO USE MY HIGH BEAMS AND THEY WERE OUT TOO. I HAD MY CHILDREN AND HAD TO PULL OVER. I HAVE READ REVIEWS AND THIS SEEMS TO BE A HUGE PROBLEM WITH THESE CARS YET NO RECALL? WHY? THIS IS SO DANGEROUS! THIS IS MY MAIN VEHICLE I DRIVE FOR WORK AND WITH MY FAMILY. I KNOW AM SCARED TO DRIVE IT AND WHAT PEOPLE HAVE STATED ITS HARD AND EXPENSIVE TO FIX! *TR

Power Train
Filed Jan 21, 2015150,000 milesMN

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT ATTEMPTED TO ENGAGE THE BRAKES AND THE VEHICLE JERKED FORWARD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.

Fuel/Propulsion System
Filed Jan 19, 2015140,000 milesMO

THE FUEL TANK IS UNABLE TO TAKE FUEL. IT SEEMS LIKE THERE MAY BE SOMETHING STOPPING THE FUEL FROM ENTERING THE TANK. *TR

Suspension
Filed Jan 5, 2015160,000 milesOH

DURING A ROUTINE OIL CHANGE, IT WAS NOTED THAT THE ENGINE SUB FRAME IS RUSTED THROUGH AND NEEDS REPLACED. I HAVE SEARCHED AND THIS SEEMS TO BE A COMMON PROBLEM THAT THE COMPANY ISN'T DEALING WITH IN A FAIR MANOR. *TR

Engine
Filed Jan 2, 2015122,409 milesMN

ENGINE CRADLE WAS RUSTED OUT AND HAD TO BE REPLACED. CHRYSLER HAS ISSUED A RECALL ON THIS, HOWEVER IT AFFECTS A VERY NARROW WINDOW OF MANUFACTURE DATES. MY VEHICLE FELL A FEW WEEKS OUT OF THIS DATE. THE DEALERSHIP, WALSER CHRYSLER IN HOPKINS, MN SAID THEY WERE UNAWARE OF THIS PROBLEM AND DECLINED TO HELP. I HAD IT REPAIRED AT AN INDEPENDENT MECHANIC. I HAVE PHOTOS AND VIDEO THAT SHOW IT WAS NEARLY AT A COMPLETE FAILURE. *TR

Fuel System, Gasoline
Filed Dec 31, 2014147,000 milesNC

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE AT A STOP LIGHT WITH THE BRAKES DEPRESSED, THE VEHICLE JERKED FORWARD AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE AS THE VEHICLE FAILED TO ACCELERATE OVER 40 MPH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE AND THE FUEL LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 04V113000 (POWER TRAIN) AND 03V471000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 147,000.

Engine
Filed Dec 30, 2014105,000 milesIA

JUST FOUND OUT THAT MY ENGINE CRADLE IS RUSTED IN HALF. FROM ALL THE ISSUES I BEEN READING ONLINE I CAN NOT BELIEVE THERE ISN'T A RECALL ON THIS. *JS

Structure › Body
Filed Dec 29, 201490,000 milesMI

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR ROUTINE SERVICING AND IT WAS DISCOVERED THAT THE UNDERBODY AND THE CRADLE FOR THE MOTOR WERE RUSTED. THE DEALER STATED THAT THE CRADLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 03/10/15*LJ UPDATED 9/11/2017*CN

Unknown or Other
Filed Dec 29, 2014123,374 milesMA

I AM WRITING BECAUSE I AM SEEKING HELP. I AM THE 2ND OWNER ON A USED CHRYSLER PACIFICA 2004, PURCHASED IN MAY 2013. WHEN I FIRST BROUGHT IT MY FIANC HAD SOME CONCERNS WITH THE RUST UNDER THE CAR , BUT HE'S NOT A MECHANIC SO HE WASN'T ABLE TO TELL IF IT WAS AS DANGEROUS AS HE SUSPECTED IT TO BE. BEFORE THE CHRYSLER, WE HAD AN 05 MAZDA MPV THAT GOT TOTALED. WE USED TO TAKE IT TO THE MAZDA DEALERSHIP ON THE AUTO MILE ON ROUTE 1 IN NORWOOD TO GET REGULAR OIL CHANGES AND ETC... SO NATURALLY WE TOOK OUR CHRYSLER TO THE SAME PLACE AND THE MECHANIC TOLD US, "I CAN'T EVEN BELIEVE YOU DROVE IN HERE WITH YOUR UNDERCARRIAGE IN THE CONDITION THAT IT WAS IN. WITH THAT INFO, I HAVE TRIED TO FILE A CLAIM WITH CHRYSLER CORPORATION WITH FAILED ATTEMPTS. I AM SEEKING RESOLUTION FOR MY RUSTY CORRODED CROSS MEMBER CONNECTED TO THE SUBFRAMES WHICH IS THE PIECE THAT HOLDS MY ENGINE. AFTER CALLING THE DEALER I BROUGHT MY CAR FROM, HE TOLD ME I COULD INVESTIGATE THAT CHRYSLER HAS HAD SEVERAL COMPLAINTS ABOUT OR REGARDING RUSTY, CORRODED SUBFRAMES OF THEIR 04-05 PACIFICA'S AND I FOUND A PARTICULAR ARTICLE AS I STROLLED THROUGH GOOGLE AND SEEN SEVERAL COMPLAINTS ABOUT THE SAME ISSUE. THAT IN JANUARY OF THIS YEAR, THERE WAS A BROADCAST FOR THIS PARTICULAR SITUATION FOR CHRYSLER 04-05. BUT CHRYSLER CORPORATION CLAIMS MY VEHICLE DOESN'T FALL IN THE BUILT DATES. THE REPAIRS ARE VERY EXPENSIVE, I GOT A QUOTE FOR $900.00 FOR THE REPAIRS WHEN I WENT TO MUFFLER MART ON 1579 COLUMBUS AVENUE FOR AN INSPECTION ST

Engine
Filed Dec 26, 201487,000 milesOH

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT SHIFTED INTO NEUTRAL IN ORDER TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.

Structure › Body
Filed Dec 22, 2014105,000 milesKY

MY WIFE WAS PULLING AWAY FROM A TRAFFIC LIGHT AND THE STEERING LOCKED UP. SHE WAS ABLE TO STOP BEFORE CRASHING. WHAT I FOUND WAS VERY DISTURBING. THE REAR ENGINE CRADLE MOUNTS HAD SEPARATED. CAUSING THE ENGINE CRADLE TO CONTACT THE GROUND ON ACCELERATION ALSO THE STEERING TRACK WHICH IS ATTACHED TO THIS CRADLE BECAME NON-FUNCTIONAL. THE CENTER RIPPED OUT OF BOTH REAR MOUNTS AND THERE IS NO MECHANICAL STOP TO PREVENT THE CRADLE FROM SEPARATING FROM THE BODY OF THE CAR WITH AMOUNT FAILURE. THIS CRADLE HAD BEEN REPLACED UNDER AA WARRANTY 14 MONTHS AND 11,000 MI.EARLIER. I HAD THE VEHICLE TAKEN TO A CHRYSLER DEALERSHIP, THEY INFORMED ME THAT THE FRONT CRADLE MOUNTS WERE ALSO SEPARATED AND THEY COULD NOT PUT THE CAR ON THE LIFT TO PICK IT UP DUE SAFETY REASONS AND THE ENGINE CRADLE WOULD COME OUT FROM UNDER THE CAR. I CONTACTED CHRYSLER CUSTOMER SERVICE AND AFTER ABOUT A WEEK THEY INFORMED ME THAT THEY WOULD WARRANTY THE MOUNTS AND NO LABOR AND ONLY IF THE REPAIRS ARE DONE AT THE DEALER. THE COST OF THE PARTS IS MINIMAL IN COMPARISON TO THE TOTAL COST OF THE REPAIR AND WHAT COULD VERY EASILY HAVE HAPPENED IF THE MOUNTS HAD FAILED IN A DIFFERENT SITUATION AT A MUCH HIGHER SPEED AND NOT ON A CITY STREET. *TR

Fuel/Propulsion System
Filed Dec 20, 2014150,000 milesOH

HAD CAR REPAIRED CAUSE OF RPM RAISING WITHOUT FOOT BEING ON PETAL. KEEP OIL CHANGE REGULARLY, TUNE UP AND WHEN TOOK CAR TO SHOP THEY REPLACE IDLE SENSOR,MAP SENSOR, SPARKS PLUGS CHANGED AND EVEN 3 BOOT CAUSE OF MISFIRE ... AND STILL SAME PROBLEM. WHEN PICKED UP FROM MECHANIC HE ADVISED DEALERSHIP AND MAYBE SOMETHING WITH TRANSMISSION.. NOW I HAVE TO GO TO DEALERSHIP CAUSE REALLY WANNA KNOW SHOULD REPLACE OR FORGET... BUT I LOVE MY PACIFICICA AND HAVE TAKEN CARE OF IT THAT'S WHY I SHOCKED THAT IT MIGHT BE A BIGGER ISSUE BESIDES ME TO. *DT

Structure
Filed Dec 15, 2014140,000 milesMI

MY STEERING WHEEL STARTED TO JERK TO THE RIGHT WHEN ACCELERATING AND IT WAS HARD TO KEEP THE CAR ON THE ROAD. IT FELT LIKE THE FRONT WHEELS WERE GOING TO FALL OFF. I TOOK THE CAR TO THE SHOP AND THEY INFORMED ME THAT THE SUB STRUCTURE CRADLE WAS RUSTED THROUGH AND HAD FAILED. THIS ALSO TOOK OUT THE TRANSMISSION MOUNT AND IDLER ARM. HAD I BEEN GOING ANY FASTER WHEN THIS FAILED IT MAY HAVE CAUSED THE CAR TO SWERVE INTO ON COMING TRAFFIC. *TR

Suspension
Filed Dec 13, 201483,000 milesIL

AFTER MULTIPLE HARD CLUNK SOUNDS AFTER BRAKING, WE INVESTIGATED THE UNDERBODY OF OUR PACIFICA. THE FRAME HAS SEVERE RUST AND SOME GOOD SIZED HOLES PRESENT. WE ARE CONCERNED THAT THE ENGINE CRADLE IS UNSAFE AND WILL NOT HOLD THE ENGINE SECURELY. THIS CAR HAS NO RUST ON THE EXTERIOR PAINT, ONLY THE UNDER CARRIAGE IS RUSTING OUT. THIS CAR HAS BEEN GARAGE KEPT AND MAINTAINED, SO THERE IS NO REASON THIS SHOULD BE OCCURRING. *TR

Engine
Filed Dec 11, 2014111,362 milesOH

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ENGINE CRADLE FRACTURED. THE CONTACT MENTIONED THAT THE VEHICLE HAD NEVER BEEN INVOLVED IN A CRASH. THE DEALER WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 111,362. MAILED OUT 01/13/15*LJ

Structure › Frame and Members › Underbody Shields
Filed Dec 4, 201473,548 milesIN

THIS IS A GARAGE KEPT CAR, LOW MILEAGE. HAD MECHANIC CHECK CAR OUT AND FOUND THAT THE SUB FRAME HAD MAJOR RUST AND HOLES IN IT. CHRYSLER RECALLED 2004 PACIFICAS THAT WERE MADE IN A 6 WEEK TIME PERIOD AND FIXED THOSE BUT NO OTHERS. IN RESEARCHING THIS MATTER THERE ARE A LOT OF 2004 PACIFICAS WITH THIS ISSUE AND CHRYSLER IS REFUSING TO FIX THEM. *TR

Structure › Frame and Members
Filed Dec 2, 201473,000 milesNY

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION WHERE THE MECHANIC DISCOVERED THAT THE VEHICLE HAD EXPERIENCED SEVERE RUSTING AND CORROSION TO THE ENGINE CRADLE AND SUB FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.

SteeringCrash
Filed Dec 1, 2014128,813 milesCA

THERE ARE MULTIPLE OCCURRENCE BUT THE START OF THE PROBLEM WAS 1 WEEK AFTER I PURCHASED THE CAR. 5/6/14 I REPLACED THE TIRES LEFT FRONT AXLE ALONG WITH THE FRONT STRUTS AND STRUT MOUNTS, CHECK ENGINE LIGHT ON CAME OUT FOR EMISSIONS SYSTEM SMALL LEAK CHANGED THE GAS CAP. FINE TILL JUNE THEN I HAD TO REPLACE EVERYTHING OVER AGAIN CHECK ENGINE LIGHT ON AGAIN SAME CODE P0455 CHANGED PURGE SOLENOID, ALONG WITH THE RIGHT AXLE. FINE AGAIN TILL AUGUST BY THIS TIME CHECK ENGINE LIGHT IS BACK ON NOW CHANGED THE NVLD PUMP PLUS REPLACED EVERYTHING OVER AGAIN STRUTS, STRUT MOUNTS, ALONG WITH THE RACK N PINION, FRONT LOWER CONTROL ARMS BOTH SIDES, OUTTER TIE RODS. ONCE AGAIN FINE THEN OCTOBER ROLLS AROUND I TAKE IT BACK IN BECAUSE IT ACTING WEIRD STEERING WISE PLUS THE CHECK ENGINE LIGHT IS ON AGAIN SAME CODE P0455 NOW I CHANGE OUT THE CANISTER, ALONG WITH EVERYTHING OVER AGAIN BUT THE AXLES THEY ARE STILL GOOD. NOW NOVEMBER ROLLS AROUND AND EVERYTHING IS AT IT AGAIN CHECK ENGINE LIGHT IS ON P0455 THEY WANT TO REPLACE THE FUEL LINES NOW. ALSO THE 4 MOTOR MOUNTS ARE BROKE AGAIN MY ENGINE IS ALMOST READY TO FALL OUT. NOW THEY ARE FINALLY TELLING ME AFTER $3400.00 THAT THIS IS ALL CAUSED BY THE RUST AND CORROSION ON THE UNDERCARRIAGE. MY SUBFRAME AND FRAME HAVE HOLES IN IT, THE RUST IS ACTUALLY MAKING IT'S WAS INSIDE MY CAR NOW. I WENT TO FIX A FLAT TIRE AND WHEN I USED THE EMERGENCY JACK I PUMPED IT 1/4 OF THE WAY UP AND BOOM IT WENT RIGHT THRU THE FRAME. MY ALIGNMENT KEEPS THROWING IT SELF

Structure › Frame and Members › Underbody Shields
Filed Nov 26, 2014106,000 milesNJ

I RECENTLY TOOK MY 2004 PACIFICA TO MY MECHANIC TO GET AN OIL CHANGE AND HE ADVISED ME THAT MY SUBFRAME WAS RUSTED, ROTTED AND CRACKED WITH HOLES. HE SAID HE HAD NEVER SEEN ANYTHING LIKE THAT IN HIS MANY YEARS AS A MECHANIC. HE ALSO TOOK PICTURES OF IT TO SHOW ME. I CONTACTED THE LOCAL CHRYSLER AND THE HEADQUARTERS AND ADVISED THEM OF THE SAME. THEY SAID THAT THEY WERE AWARE OF THE PROBLEM BUT COULDN'T HELP ME BECAUSE MY VEHICLE'S AGE WAS OVER 10 YEARS OLD. I EXPLAINED TO THEM WHAT THE MECHANIC SAID AND THAT THE PART WAS DEFECTIVE NOT BECAUSE OF THE AGE OF THE CAR BUT BECAUSE OF THE DEFECTIVE PART. THEY DO NOT STAND BY THEIR PRODUCT BECAUSE THEY SAID THAT BECAUSE OF THE AGE OF MY VEHICLE THAT THEY WOULD NOT BE ABLE TO HELP ME. HOWEVER, I AM AWARE THAT SOME LOCAL CUSTOMERS IN MY AREA HAD THEIR SUBFRAMES REPLACED BY CHRYSLER "FREE OF CHARGE", BECAUSE THE PARTS EMPLOYEE TOLD ME. HE SAID THAT PICTURES OF THEIR VEHICLES WERE TAKEN WHILE ON THE LIFT AND SUBMITTED TO CHRYSLER AND THEY WERE GIVEN AUTHORIZATION TO REPLACE THE PARTS. HOWEVER, THEY WOULD NOT ACCOMMODATE ME BECAUSE I DIDN'T HAVE AN EXTENDED WARRANTY WITH THEM. CHRYSLER PICKS AND CHOSES THE CUSTOMERS THAT THEY WANT TO HELP. ALTHOUGH MY VEHICLE IS 10 YEARS OLD AND I DON'T HAVE AN EXTENDED WARRANTY WITH CHRYSLER, I ALWAYS HAVE MAINTAINED THE USE OF MY VEHICLE WITH REGULAR OIL CHANGES, TUNE-UPS, BRAKE REPAIRS, ETC. WITH A PRIVATELY OWNED MECHANIC. THERE IS NO REASON THAT MY VEHICLE SHOULD HAVE A RUSTED, ROTTED PART LIKE THIS

Engine
Filed Nov 26, 2014186,000 milesMI

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE ACCELERATING, A CLUNKING NOISE EMITTED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE CRADLE HAD RUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 186,000. THE VIN WAS NOT AVAILABLE.

Engine
Filed Nov 22, 2014100,408 milesNY

THIS VEHICLE ENGINE CRADLE ASSEMBLY IS RUSTY WITH IN 8 YEARS OF OPERATION. RUSTY ENGINE CRADLE CAUSES SAFETY CONCERN FOR THE DRIVER AND OTHER VEHICLES OPERATING NEAR 2004 CHRYSLER PACIFICA ON THE ROAD BECAUSE THE ENGINE CAN FALL OUT OF THE VEHICLE DURING OPERATION. MANY PACIFICA OWNERS ON LINE COMPLAINED ABOUT THIS ISSUE. *TR

Structure › Frame and Members › Underbody Shields
Filed Nov 22, 201491,500 milesIL

AFTER HAVING MY FRONT TIRES REPLACE MY MECHANIC SHOWED ME PICTURES OF WHAT WAS LEFT OF MY FRAME FROM RUST AND ROT. HE SAID I HAD 2 CHOICES WELD OR REPLACE. I TOOK IT TO A WELDER WHO HAS WELDED FOR 35 YEARS AND COULD REPAIR MOST ANYTHING. AFTER INSPECTING MY FRAME HE SAID THERE WAS NOT ENOUGH METAL LEFT TO MAKE A WELD THAT WOULD HOLD AND STATED IF IT WERE HIS CAR HE WOULD GET RID OF IT NOW. SO I HAD A FRAME ORDERED. ALL I'M LOOKING FOR IS TO BE REIMBURSED FOR MY EXPENSES. *TR

Engine
Filed Nov 20, 2014115,000 milesIL

MY PACIFICA HAS A RUSTED OUT SUB FRAME ON FRONT PASSENGER SIDE OF CAR. FROM MY UNDERSTANDING THERE WAS A RECALL DONE FOR THOSE BUT ONLY INCLUDED 6 WEEKS WORTH OF VEHICLES MADE BUT THE PROBLEM IS MUCH BROADER THAN THE 6 WEEKS WORTH OF CARS. I HAVE BEEN TOLD BY THREE DIFFERENT REPUTABLE MECHANICS THAT MY CAR IS UNSAFE TO DRIVE BECAUSE IT IS SO RUSTED THROUGH YOU CAN PUT YOUR HAND THROUGH IT. I HAVE 3 SMALL CHILDREN AND THIS IS OUR FAMILY CAR. CHRYSLER NEEDS TO BE HELD ACCOUNTABLE FOR THIS BEFORE THERE ARE PEOPLE THAT DIE BECAUSE THEIR ENGINE FALLS OUT WHILE THEY ARE DRIVING! I DO HAVE PICTURES THAT WERE TAKEN YESTERDAY. SOMETHING NEEDS TO BE DONE ABOUT THIS!

Engine
Filed Nov 19, 2014117,000 milesIL

WAS TOLD BY MY MECHANIC THAT THE ENGINE CRADLE IS SEVERELY RUSTED AND MY CAR COULD BE UNSAFE. AFTER CHECKING ON THIS SITE I FOUND THAT CHRYSLER EXTENDED THE WARRANTY FOR THIS PROBLEM. I CALL A LOCALE DEALERSHIP AND SERVICE DEPT TOLD ME MY SPECIFIC VEHICLE WASN'T COVERED. I CALLED CHRYSLER AND AFTER SEVERAL MINUTES OF CHECKING WAS TOLD THAT THE EXTENDED WARRANTY ONLY COVERED VEHICLES MADE FROM FEB. THRU MARCH OF 2004 AND MINE WAS MADE IN JUNE OF 2003. TOO BAD SINCE I AM JUST LIMPING THIS ALONG FOR ANOTHER MONTH TILL I'LL BE BUYING ANOTHER VEHICLE. IT DOES SEEM TO ME THAT THIS PROBLEM IS MUCH MORE EXTENSIVE THAN CHRYSLER IS WILLING TO ADMIT, AS I HAVE SEEN MANY OTHER COMPLAINTS FOR THE SAME THING. *TR

Suspension
Filed Nov 17, 2014CT

DEALING WITH A ROTTED K-FRAME CROSSMEMBER FOR THE FRONT ENGINE CRADLE; HAS CAUSED THE WHOLE SUSPENSION TO FAIL, EFFECTING STEERING COMPONENTS, AS WELL AS, WEARING OUT OTHER PARTS SUCH AS, ENGINE MOUNTS AND FRONT END BUSHINGS ON A CAR WITH LESS THAN 100,000 MILES ON IT. *TR

Engine
Filed Nov 10, 2014132,000 milesCA

THIS CAR HAS A SERIOUS RUST ISSUE ON THE UNDERCARRIAGE. IT STARTS ON THE SUBFRAME THEN WORKS ITS WAY TO THE FRAME OF THE CAR. THERE FRONT SUSPENSION HAS BEEN REPLACED 3 TIMES IN THE MONTH ALONE. DUE TO THIS ISSUE I HAVE IN REGARDS TO THIS, I CAN'T JACK MY CAR UP WITH THE JACK THAT COMES WITH THE CARE, IF I DO IT WILL GO RIGHT THRU THAT IS WHAT IT FEELS LIKE TO ME.. I CAN NOT GET A REAR ALIGNMENT ON MY CAR BECAUSE OF THE RUST AND MY TIRED HAVE WORN OR DAY. IF ANYONE KNOWS ANYTHING COULD THEY PLEASE HELP I AM FEED UP WITH THIS CARE.. *TR

Structure › Body
Filed Nov 10, 2014131,004 milesMA

I WENT TO HAVE ROUTINE OIL CHANGE AND WAS TOLD BY THE TECH, THAT THE ENGINE CRADLE AND FRAME WERE SEVERELY CORRODED FROM RUST. HIS RECOMMENDATION WAS TO HAVE IT TAKEN CARE IMMEDIATELY, IT COULD POSSIBLY BE UNSAFE. *TR

Engine
Filed Oct 31, 201479,000 milesMI

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE HAVING UNRELATED REPAIRS PERFORMED, THE TECHNICIAN NOTIFIED THE CONTACT THAT THERE WAS CORROSION PRESENT ON THE ENGINE CRADLE. THE TECHNICIAN ADVISED THE CONTACT THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

Structure › Body
Filed Oct 27, 2014135,000 milesIL

I TOOK MY 2004 CHRYSLER PACIFICA TO HAVE ROUTINE MAINTANENCE DONE ON IT. I WAS TOLD FROM MY MECHANIC THAT MY FRAME WAS RUSTY, ROTTEN AND HAD HOLES IN IT. HE WENT ON TO SAY THAT IT IS DANGEROUS TO BE DRIVING AS THE FRAME OF THE CAR IN AN ACCIDENT WILL NOT BE EFFECTIVE AND WOULD BASICALLY CRUMBLE. HE SAID TO IMMEDIATELY TAKE IT TO A CHRYSLER DEALERSHIP AND HAVE THEM LOOK AT IT. I TOOK IT AS TOLD TO THE DEALERSHIP AND THEY DID CONFIM MY MECHANICS FINDING. THEY HANDED ME A PHONE # TO CHRYSLER. I CALLED AND GOT THE RUN AROUND AGAIN AND AGAIN. YES THEY ARE AWARE OF THE PROBLEM, BUT MY CAR ISNT INCLUDED IN THE 7000 TO BE FIXED. BUT YES IT HAS THE SAME ISSUES, BUT NO WE CANT HELP YOU. IT IS A $2500 FIX THAT CHRYSLER IS WELL AWARE OF. I HAVE POURED OVER ONLINE ARTICLES, NEWS CASTS, ALL CONCLUDING THE SAME THING. SOME GET FIXED AND SOME DONT. I WAS TOLD BY MY DEALERSHIP TO FILE A COMLAINT, KEEP ON COMPLAINING AND HOPE CHRYSLER WILL HELP. IT IS A SAFETY CONCERN IN DRIVING MY CAR, THERE IS NO SAFETY IN MY CAR RIGHT NOW, NOR IS THERE ANY VALUE TO MY CAR AS EVEN THE DEALERSHIP HAS TOLD ME... THEY CANNOT TAKE IT IN ON TRADE OR ANYTHING ELSE FOR THAT MATTER AS IT IS UNSAFE. HELP!!!! IT APPEARS THAT ONLY THE PEOPLE THAT GET ANY HELP ARE THE ONES THAT GO TO THE PRESS/NEWS ETC. *TR

Wheels
Filed Oct 23, 2014CA

I BEEN HAVING MY CHRYSLER PACIFICA 2004 FOR 7 MONTHS. I HAD TO FIX MY LEFT PASSENGER AXLE, SHOCK, WATER PUMP, RADIATOR, PASSENGER UPPER MOTOR MOUNT, THE TANK FOR THE WATER, FUEL INJECTOR LINE, TWO TUNE UPS, AIR FILTER, FUSES, BRAKE LIGHTS AND TIRES. THING THAT IS BROKE, THE PASSENGER WINDOW ELEVATOR, AND MY AC. *TR

Structure › Frame and Members › Underbody Shields
Filed Oct 16, 2014116,000 milesMA

WIFE AND DAUGHTER IN CAR WHEN SUBFRAME CRACKED.THIS A PROBLEM WITH THESE MODEL BUT CHRYSLER HAS DENIED TO ME THEY HAD ANY KNOWLEDGE OF THE ISSIE WHEN I CONTACTED THEM. *TR

Fuel/Propulsion System
Filed Oct 15, 2014111,300 milesND

WHEN I BOUGHT IT I DROVE IT 20 FEET TO GAS STATION. THE GAS TANK SAID I HAD HALF A TANK OF GAS. ONCE I WAS DONE I TURNED THE CAR BACK ON AND IT SAID I HAD NO GAS! I CALLED THE GUY WHO SOLD IT TO ME AND HE SAID IT JUST TAKES TIME FOR IT TO REREGISTER THAT I FILLED IT UP SO I DROVE IT BACK TO HIM TO SHOW HIM WHAT I WAS TALKING ABOUT WHEN HE GOT THERE IT SAID I HAD HALF A TANK AND HE TOLD ME TO DRIVE IT HOME I WOULD BE FINE! WELL ON THE WAY HOME IT SAID I HAD 20 MILE TILL EMPTY BUT THE LAST THING IT SHOWED ON GAS TANK WAS THAT I STILL WAS AT HALF TAKE SO I FILLED IT UP AGAIN. I TOOK THE CAR TO MY BROTHERS WHICH IS 35 MILES FROM FARGO TO HAVE HIM SEE IF HE COULD FIX THE PUMPS BUT HE COULDN'T SO I GOT BACK ON INTERSTATE GOIN 75 MPH TO GO HOME AND THE GAS LIGHT FLICKERED AND THE CAR WENT FROM 75 TO 0 IN LIKE 2 SECONDS. RESULTING IN MYSELF BASHING MY HEAD ON STEERING WHEEL AND NO AIR BAGS WENT OFF EITHER! MY HUSBAND CAME TO GET ME AND BROUGHT GAS CANS TO GET ME ENOUGH GAS TO MAKE IT TO A GAS STATION! IT TOOK US 58 MIN EXACTLY TO FILL THE TANK COMPLETELY FULL SO I COULD MAKE IT BACK HOME. SO THE NEXT DAY I CALLED BACK AND THEY EVENTUALLY HAD ME TAKE IT TO LUNDES IN FARGO TO FIX THE GAS TANK WHICH TOOK 1 MONTH ALMOST 2, SO WHEN I GOT IT BACK MULTIPLE TIMES IN BETWEEN THAT TIME IT WAS STILL HAPPENING! FINALLY THEY FIX IT EXCEPT THE FACT THAT A YEAR LATER IT'S HAPPENING ALL OVER AGAIN! WHICH WAS 5 DAYS AGO ON MY WAY TO JAMESTOWN WITH MY CHILDREN IN THE CAR! I HAVE CALLED MANY OF PLACES

Engine
Filed Oct 10, 2014120,000 milesMA

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS BEING SERVICED, THE INDEPENDENT MECHANIC DISCOVERED THAT THE ENGINE CRADLE WAS COMPLETELY RUSTED. THE MECHANIC STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Suspension
Filed Oct 9, 2014119,000 milesCT

THE UNDERSIDE ENGINE CRADLE SUBFRAME OF MY 2004 CHRYSLER PACIFICA IS ROTTED AND IN DANGER OF BREAKING APART. I CAN HEAR NOISE WHEN STEERING AND THE CAR HAS A VIBRATION. *TR

Engine and Engine Cooling
Filed Oct 9, 2014127,068 milesMI

HAD A VIBRATION. TOOK THE VEHICLE IN FOR INSPECTION AND THE FRONT SUBFRAME/ ENGINE CRADLE IS CORRODED AND HAS A HUGE RUST HOLE. A FRIEND OF MINE HAS ONE OF THESE. THEY GOT THEIRS INSPECTED AND THEIRS HAS AN ISSUE TOO!! *TR

Structure › Frame and Members
Filed Oct 6, 2014104,000 milesCT

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS HAVING AN OIL CHANGE PERFORMED, THE TECHNICIAN NOTICED THAT THE PASSENGER SIDE SUBFRAME STARTED TO CORRODE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 104,000.

Structure › Frame and Members › Underbody Shields
Filed Sep 30, 2014105,048 milesCT

SEPT 27, 2014. 3 DAYS AGO I WAS INFORMED THAT THE UNDERSIDE (ENGINE CRDLE SUBFRAME) OF MY 2004 CHRYSLER PACIFICA WAS SERIOUSLY ROTTED. 3 MECHANICS AGREED THAT I DEFINITELY AVOID DRIVING IT ANY LONGER. NBC NEWS REPORTED THAT THIS IS A PROBLEM WITH AT LEAST 7000 PACIFICA MODELS. THE CAR HAS BARELY 105K MILES AND IS IN OTHERWISE EXCELLENT CONDITION. VIN# IS [XXX]. WHAT MAY I EXPECT IN TERMS OF ASSISTANCE FOR REPAIR COSTS? PLEASE LET ME KNOW THE DATE OF MANUFACTURE FOR THIS VIN#. NBC REPORTED THAT MODELS BUILT BETWEEN FEB 23 AND MAR 31, 2004 ARE ELIGIBLE FOR TOTAL REPAIR COST ASSISTANCE. HOWEVER, ASSISTANCE IS SUPPOSEDLY NOT LIMITED TO THESE DATES. PLEASE ADVISE AS SOON AS YOU CAN WHAT I SHOULD DO TO RESOLVE THIS. THX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Fuel/Propulsion System
Filed Sep 29, 2014152,000 milesPA

WHEN THE FUEL GAUGE REACHED 1/3 FULL IT DROPPED TO EMPTY AND THE LOW FUEL LIGHT CAME ON. WE IMMEDIATELY STOPPED TO FILL UP BUT THE TANK ONLY TOOK 11 GALLONS LEAVING US TO BELIEVE THE 23 GALLON TANK WAS ABOUT HALF FULL WHEN THE LOW FUEL LIGHT CAME ON. AFTER READING THE CLAIMS LISTED HERE I AM CONCERNED THAT THIS IS A SERIOUS PROBLEM. THIS HAS HAPPENED BEFORE BUT WE THOUGHT IT TRULY WAS EMPTY BECAUSE WHEN THE TANK IS FULL THE GAUGE READS FULL. IT IS THE JUMPING TO EMPTY SO QUICKLY THAT IS THE PROBLEM. THERE DOES NOT SEEM TO BE A PROBLEM FILLING THE TANK (YET). *TR

Exterior Lighting
Filed Sep 27, 2014108,000 milesOK

2004 CHRYSLER PACIFICA. BOUGHT THE CAR WITH 16000 MILES AND HAVE HAD IT 6 YEARS NOW. THE LAST 3-4 YEARS HAVE HAD PROBLEMS WITH CONSTANTLY REPLACING HEADLIGHTS AND TAIL LIGHTS, APPROXIMATELY EVERY 6 MONTHS. NOW RECENTLY, BEGINNING SEPT. 2014, THE DRIVER SIDE REAR RUNNING LIGHT WILL NOT COME ON. THE BREAK LIGHT IS FINE AND THE PARKING LIGHT IS FINE, BUT NO RUNNING LIGHT. I KNOW IT IS NOT THE BULB, BECAUSE I USED THE BULB THAT WAS WORKING ON THE RIGHT SIDE AND IT STILL DID NOT WORK. TOOK IT IN TO A LOCAL DEALER ABOUT 3 YEARS AGO AND THEY BASICALLY COULD NOT FIND ANY "PROBLEM". CHRYSLER NEEDS TO RECALL THESE CARS AND FIX THE ONGOING ISSUES. *TR

Structure › Body
Filed Sep 22, 2014WI

HAD CAR ON HOIST NOTICE THAT THE ENGINE CRADLE/ FRAME IS RUSTED OUT, WAS ADVISE NOT SAFE TO DRIVE. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Chrysler Pacifica → · Every Pacifica year → · How the figures are calculated →