PROBLEMS WITH VEHICLE'S ENGINE STALLING.*MR THE VEHICLE WAS TAKEN TO THE DEALER TWICE. BOTH TIMES THE VEHICLE PUT ON THE DIAGNOSTIC MACHINE BUT NO CODES WERE FOUND. THE CONSUMER ULTIMATELY TRADE THE VEHICLE IN FOR ANOTHER VEHICLE AND SUFFERED A HUGE FINANCIAL LOSS. THE CONSUMER LATER READ AN ARTICLE WHICH INDICATED THAT THE PACIFICA WAS BEING RECALL FOR A STALL PROBLEM. THE FIX WAS TO REPROGRAM THE PCM. THE CONSUMER FEELS THAT FINANCIAL REIMBURSEMENT SHOULD BE OFFERED TO OFFSET THE LOSS HE TOOK ON THE TRADE IN. *NM
2004 Chrysler Pacifica complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →
WHILE DRIVING 60 MPH ELECTRICAL SYSTEM FAILED. AS A RESULT, VEHICLE STALLED, AND CONSUMER HAD TO VEER OF THE ROAD. A RECALL WAS ISSUED FOR THE ELECTRICAL SYSTEM AND WAS REPAIRED, HOWEVER THE PROBLEM RECURRED. *AK
PURCHASED CHRYSLER PACIFICA 2004 6-4-04. IMMEDIATELY AFTER PURCHASE BEGAN TO MAKE A LOUD CHIRPING/SQUEAKING NOISE. BOUGHT IN FOR REPAIR 6-10 (144 MILES). SERVICE ADVISED DEFECT HAD BEEN REPAIRED ( NEW BELT ). PICKED UP CAR ON 6-14-04 NOISE WAS STILL VERY EVIDENT/NOT FIXED. ON 6-15 REPORTED DEFECT WAS STILL NOT FIXED. 6-16-04 DROPPED OFF CAR FOR SAME DEFECT (268 MILES). 6-19 ADVISED THEY HAD CORRECTED DEFECT( REPLACED BELT AND SHIMMIED POWER STEERING PUMP). PICKED UP 6-19 NOT FIXED. DROPPED OFF THIRD TIME ON 6-22 (367 MILES). 6-24 SERVICE DEPARTMENT ADVISED FIXED CAR(FILED REP ADVISED SHIM POWER STEERING PUMP/ PULLEY). REMOVED ENGINE MOUNT AND POWER STEERING PUMP. PICKED UP CAR 6-26 STILL MAKING LOUD CHIRPING NOISE. NOISE WAS CONSTANT. BROUGHT IN MY CAR FOR 4TH TIME FOR SAME DEFECT. DROPPED OFF CAR 6-30. AS OF TODAY, DEALER IS CLAIMING THEY ARE STILL WORKING ON CAR AND CANNOT FIX DEFECT. THEY NEED MORE TIME. I AM EXTREMELY CONCERNED ABOUT THIS DEFECT AND UNDERSTAND THERE WAS A BULLETIN RELEASED (10005991) ON FEB. 17, 2004 THAT SOUNDS VERY MUCH LIKE THE DEFECT I AM REPORTING TO DEALER/SERVICE DEPARTMENT. I FEAR DRIVING THE CAR AS I DON'T KNOW WHAT THE ISSUE IS AND CANNOT UNDERSTAND WHY THE DEALER/SERVICE DEPARTMENT CANNOT FIX THIS DEFECT. SERVICE MANAGER (PETE MARTINO) FAILS TO RETURN MY CALLS AND I AM BEING COMPLETELY IGNORED (BECAUSE I AM A WOMAN). I ASKED TO PERSONALLY SPEAK TO THIS FIELD REP (JIM BERRY) YESTERDAY AS I WANTED TO UNDERSTAND THE DEFECT. PETE MARTINO REFUSED FO
MY PACIFICA HAS HAD POWER MEMORY SEATS REPAIRED 5 TIMES. MY AIR COMPRESSOR REPAIRED X2. A "DAMPENER" PLACED TO TRY AND MINIMIZE THE NOISE FROM THE A/C. THE DASH ELECTRONIC MODULE REPLACED X1. THE WHEEL PLASTIC COVERING JUST CAME OFF WHILE DRIVING. MY TIRE PRESSURE SENSORS HAVE HAD TO BE RESET X2. THE EXHAUST MADE A RATTLING NOISE THAT HAD TO BE REPAIRED. THE RIGHT FRONT BUMPER HAD TO BE TIGHTEN AS EXCESSIVE WIND NOISE WAS HEARD BY SERVICE DEALER. IT STILL MAKES AN AUDIBLE CLICKING, KNOCKING TYPE NOISE ON ACCELERATION THAT THEY CLAIM TO BE UNABLE TO DUPLICATE. IT HAS A LOUD POP ON SHARP RIGHT TURNS. AND THE A/C STILL CYCLE ABRUBTLY AND LOUDLY APPROX EVERY 30-45 SECONDS. I HAVE HAD THE CAR SINCE AUG 2003 AND CHRYSLER REFUSES TO ACCEPT RESPONSIBLITY AND ALLOW ME ANOTHER VEHICLE WITHOUT OBTAINING A LAWYER. I CLEARLY EXCEEDS THE MINIMUM CRITERIA FOR THE LEMON LAW. THIS VEHICLE HAS BEEN A HUGE INCONVENIENCE TO MY FAMILY AND I. CHRYSLER STATES THERE IS NOTHING TO BE REPAIRED ON MY VEHICLE AND WILL NOT HELP ME IN ANY WAY. I LOVE THE VEHICLE WHEN IT IS PROBLEM FREE WICH IS RARE AND I JUST WANT THEM TO STEP UP TO THE PLATE AND STOP GIVING ME THE RUN AROUND. IT HAS BEEN REPAIRED WAY TO MANY TIMES ALREADY.*AK
SAFETY RECALL REGARDING THE POWER CONTROL MODULE ON THE 2004 CHRYSLER PACIFICA. *MR VEHICLE STALLED WITHOUT WARNING WHILE DRIVING. VEHICLE WAS TAKEN TO A SERVICE DEALERSHIP, BUT THEY SAID THAT THERE'S NOTHING THEY CAN DO TO DUPLICATE THE PROBLEM. *LA
CAR HAS DIED WHILE DRIVING ON THREE OCCASIONS. THE FIRST TWO WERE WHILE DRIVING 45 MILES PER HOUR AND CAR STALLED, ALL SYSTEMS DIED. THE THIRD OCCASION THE CAR STALLED WHILE DRIVING 70 MPH ON HIGHWAY WHILE ATTEMPTING TO PASS A CAR. THE VEHICLE IS 6 MONTHS OLD AND HAS UNDER 8,000 MILES. DEALER HAS SAID PROBLEM WAS "FIXED" AFTER DOWNLOADING SOME NEW SOFTWARE BUT PROBLEM HAS CONTINUED. THIS COULD RESULT IN A TERRIBLE CRASH!*AK
LESS THAN 24 HOURS OF TAKING POSSESION THE DRIVER'S SIDE SEAT GOT STUCK IN THE RECLINE POSITION MAKING IT UNSAFE TO DRIVE.*AK
REAR WINDOW IS POSITIONED SO HIGH THAT I CANNOT SEE CARS OR OBJECTS THAT ARE DIRECTLY BEHIND ME. THERE IS NO WAY TO ADJUST MY REAR-VIEW MIRROR TO RECTIFY THIS SITUATION. IT IS THE DESIGN OF THE CAR, AND IT IS DANGEROUS.*AK
WHILE THE VEHICLE WAS PARKED ON A LEVEL SURFACE IT BEGAN TO ROLL BACKWARDS WITHOUT WARNING. NO COLLISION REPORTED. *AK *JB
CONSUMER STATED THAT THE INSTRUMENT PANEL WAS IMPOSSIBLE TO READ WHEN THE SUN WAS SHINING. IT MADE IT DIFFICULT TO TELL HOW FAST HE WAS TRAVELING OR HOW MUCH FUEL WAS IN THE VEHICLE. THE DEALER HAS BEEN NOTIFIED. *NM *PH
TRAVELING EAST ON I80 IN ROCKAWAY TOWNSHIP, NJ APPROXIMATE MILE MARKER 37. HEARD A LOUD BANG, MOON ROOF SHATTERED AND AS SHADE WAS OPEN, BROKEN MOON ROOF GLASS FELL INTO PASSENGER COMPARTMENT. PULLED OFF HIGHWAY TO SHOULDER AND THE REMAINING GLASS AROUND PERIMETER OF MOON ROOF LOOKED AS IF IT EXPLODED UPWARD. THERE WERE BROKEN GLASS PIECES FOUND ALONG THE TRACKS OF THE VEHICLES ROOF RACK. THE WEATHER AND HIGHWAY WAS CLEAR AND DRY, TEMPERATURE IN THE 40'S. THERE WAS NO APPARENT OBJECT THAT STRUCK THE VEHICLE.*AK
THE FLAP BROKE OFF THE REAR AUTOMATIC GATE AND THE LOCATION OF THE GLOBAL SATELLITE POSITION SYSTEM DISTRACTED THE CONSUMER. *PH
MY BRAND NEW PACIFICA IS LEAKING MASSIVE AMOUNTS OF WATER FROM BELOW THE STEERING WHEEL. THE FLOOR OF THE ENTIRE CAR IS SOAKED AND I EXPECT A REPLACEMENT CAR SINCE THIS ONE IS RUINED AND WILL SMELL OF MOLD! I PAID $42,000 FOR THIS VEHICLE AND EXPECT A REPLACEMENT!! *JB
CONSUMER RECEIVED RECALL 03V471000 REGARDING FUEL LINE LEAKAGE. CONSUMER SPOKE WITH MANUFACTURER ON THREE OCCASIONS ABOUT THIS PARTICULAR RECALL. MANUFACTURER REPEATEDLY INFORMED THE CONSUMER THAT THE RECALL DID NOT EXIST.*AK
CONCERNED WITH THE LENGTH OF TIME IT TOOK CHRYSLER TO NOTIFY HIM OF FUEL TUBE RECALL. *PH RECALL# 03V471000 *SC *JB
FUSE FOR DASHLIGHTS,GUAGES,GPS SYSTEM,A/C SYSTMS. AND RADIO BURNS OUT WHILE DRIVING AND WHEN IT HAPPENS AT NITE, IT CAUSES QUITE A FRITE, DEALER HAS HAD IT NOW THREE TIMES IN TWO MONTHS . THIS LAST TIME FOR 7 DAYS AND STILL HAS'NT A CLUE. I MYSELF HAVE REPLACED THE BURNED FUSES AT LEAST 10 TIMES. *AK
UPON PURCHASE OF MY NEW CHRYSLER PACIFICA IN SEPT. 03, I BECAME AWARE THAT THE FIELD OF ILLUMINATION WITH THE LOW BEAM HEADLAMPS WAS QUITE REDUCED FROM ANY VEHICLE I'VE HAD BEFORE. THIS IS OF PARTICULAR CONCERN IN RURAL DRIVING WHERE THERE ARE NO STREET LIGHTS. DEALER HAS ADJUSTED THEM (TO NO AVAIL) AND MANUFACTURER HAS BEEN NOTIFIED THROUGH A NEW PURCHASE SURVEY (NO RESPONSE). *JB
FLUID LEAK FROM ENGINE COMPARTMENT, POPPING/GRINDING NOISE FROM FRONT END AT LOW SPEEDS. DEALER UNABLE TO LOCATE LEAK OR ISOLATE GRINDING NOISE AFTER 3 SERVICE ATTEMPTS. *AK
DRIVER'S SIDE SEAT LACKED THE FOLLOWING FUNCTIONS; NO MOVEMENT FOR THE SEAT, AND NO HEAT WAS APPLIED TO THE SEAT. CONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC REPLACED HEAT PAD AND MODULE. *AK
ELECTRICAL/TRANSMISSION. *AK
CAR STALLS WHILE IN TRANSIT, WHEN SLOWING DOWN AND TURNING. LOSES ALL ELECTRICAL AND POWER STEERING CAPABILITIES IN THE MIDDLE OF A TURN. RESTARTS WHEN PUT INTO PARK.*AK
WHILE DRIVING VEHICLE STALLED. CONSUMER MANAGED TO RESTART THE VEHICLE. RECALL 03V471000 WAS ISSUED, BUT DEALERSHIPS HAD NO PARTS FOR REPAIR. *AK
WHILE DRIVING AT ANY SPEED AND WHEN TURNING CORNERS VEHICLE STALLED. VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES. EACH TIME DEALER EXAMINED THE VEHICLE, BUT COULD NOT RESOLVE THE PROBLEM. *AK
THE POWER WINDOWS, LOCKS, MIRRORS, KEYLESS REMOTE ENTRY AND POWER SEATS ALL STOPPED WORKING AT THE SAME TIME. THE TRUNK ALSO WOULD NOT UNLOCK TO OPEN. WE HAVE OWNED THE CAR FOR THREE DAYS.*AK
VIBRATION IN THE FRONT END WHEN TURNING, EITHER A LEFT U-TURN OR A RIGHT TURN AT A INTERSECTION OR SIMILAR 90 DEGREE TURN. THE PROBLEM APPEARS TO COME FROM THE RIGHT SIDE (PASSENGER SIDE) OF THE VEHICLE. TOOK TO THE DEALER ON 2/13/04 AND THE TECHNICIAN WAS UNABLE TO PINPOINT THE PROBLEM. *JB
TWO DAYS AFTER PURCHASING CAR (400 MILES ON THE ODOMETER), TRANSMISSION STICKS IN FIRST GEAR, AND THE SPEEDOMETER STOPS WORKING. CAR HAS TO BE TURNED ALL THE WAY OFF TO RESET. DEALER COULD NOT FIND PROBLEM (INSINUATES THAT I DO NOT UNDERSTAND HOW TO DRIVE THE CAR.) HAD PROBLEM AGAIN TONIGHT (2/11/04.) BACK TO DEALER.*AK
INTERMITTENTLY WHILE TURNING CORNERS VEHICLE STALLED. VEHICLE HAD BEEN TO DEALER SIX TIMES, BUT PROBLEM RECURRED. *AK
DRIVERS SEAT AUTOMATIC MEMORY SYSTEM.*AK
MY 2004 PACIFICA WAS ONE OF THE FIRST MANUFACTURED. IT HAS HAD A RECALL ALREADY ON THE FUEL LINE. THE AC WORKS SPORADICALLY. THE AC PANEL BLACKS OUT AND THE UNIT CEASES TO WORK. IT LEAKS INTO THE FRONT PASSENGER'S FLOOR. IT HAS A FLAW IN THE DESIGN AND COLLECTS LEAVES IN THE AC FILTER WHICH COSTS 78.00 TO CLEAN. AND TO THINK I TRADED A NEW CADILLAC FOR THIS VEHICLE BECAUSE I THOUGHT I WOULD BE SAFER.... *LA
LOWER SEAT CARRIAGES HEAVILY CORRODED, ONLY HAD THE CAR 7 DAYS WHEN WE NOTICED IT. CONTACTED DEALER SALESMAN DAVIS SAID THAT HE LOOKED AT OTHERS ON LOT THEY ARE ALSO CORRODED. *LA
POWER SEAT CONTROL FAILURE FOR DIRVER AND FRONT PASSENGER SEATS. ALSO, SEAT HEATING SYSTEM FAILS. DASHBOARD FLASHES WITH SIGNS OF MEMORY FAILURE. CAR HAS BEEN TAKEN TO THE DEALER FOR REPAIR FOUR TIMES WITH NO SOLUTION TO THE PROBLEMS.
POWER SEAT/MEMORY FAILED SINCE NEW. STARTEDWITH LUMBAR SUPPORT INOPERABLE. MEMORY MODULE HAD 8 FAILURES FLAG. DEALER RESET COMPUTERS. SINCE THEN, POWER SEAT/PEDAL FUNCTION & MEMORY FAILS INTERMITTENTLY AND FREQUENTLY, OFTEN LEAVING SEAT IN FULL BACK POSITION (MAKING IT DANGEROUS FOR SHORT DRIVERS).*AK
WHILE DRIVE THE VEHICLE APPEARS TO SHUT OFF. I HAVE NO OTHER WAY TO DESCRIBE WHAT HAPPENS. IT IS LITERALLY AS THOUGH THE KEY WERE TURNED OFF (I.E. THE ENGINE STOPS, LOSS OF POWER STEER, LOSS OF POWER ASSIST BREAKING, LOSS OF ABS, NO INSTRUMENT PANEL LIGHTS TO EVEN INDICATE THERE WAS PROBLEM). THE ONLY SYSTEMS THAT REMAIN ACTIVE ARE THE ONES THAT WOULD NORMALLY BE ON WHEN THE KEY WERE IN THE ACCESSORY POSITION. THE VEHICLE WILL IMMEDIATELY RESTART AFTER BEING SHIFTED TO NEUTRAL. THIS HAS OCCURRED NUMEROUS TIMES WITH NO CONSISTENCY. (I.E. 70 MPH ON AN INTERSTATE, 15 MPH IN A PARKING LOT, 45 ON A SECONDARY ROAD, 5 MPH BACKING OUT OF THE DRIVEWAY). *CB
VEHICLE HAS LESS THEN 4000 MILES. MULTIPLE ELECTRICAL PROBLEMS (FIRST TOW AT 120MILES). DEFECTIVE ENGINE WIRING @ FUEL INJECTORS CAUSING SEVERE BUCKING AND AND STALLING. ELECTRICAL PROBLEMS WITH TRANSMISSION CONTROL SYSTEM CAUSING VEHICLE TO STAY IN 1ST GEAR AND SHOW CHECK ENGINE LIGHT. VEHICLE HAS BEEN TOWED 4 TIMES AND SPENT OVER 20 DAYS AT THE DEALER. I HAVE ONLY OWNED IT LESS THEN 4 MONTHS.*AK
THE VEHICLE HAS STALLED 2 (TWO) TIMES WHILE EXITING THE HIGHWAY ON TO A SECONDARY ROAD. BOTH INSTANCES HAVE OCCURED AT APPROXIMATELY THE SAME TIME AND LOCATION. ONE OCCURRED ON 12/10/03 OTHER ON 12/19. *AK
NO SUMMARY. *AK SUDDEN LOSS OF AIR IN TWO TIRES CAUSING CAR TO GO OUT OF CONTROL, STRIKING A MAIL BOX AND A TREE. THIS CAR WAS ONLY A WEEK OLD AND HAD LESS THAN 400 MILES ON IT.
WHEN TURNING AT LOW SPEEDS THERE WAS GRINDING NOISE IN THE FRONT END. THE CAUSE OF THE NOISE HAD NOT YET BEEN DETERMINED ALTHOUGH THE DEALERSHIP SERVICED THE VEHICLE 3 TIMES. *AK
WINDSHIELD WIPERS FREEZE IN LIGHT TO HEAVY SNOW. DEFROSTER PATTERN NOT LOW ENOUGH OR WIDE ENOUGH. WINDSHIELD HAS ICE FORM ON IT WHEN THE WIPERS CLEAR THE DEFROSTED PART OF WINDSHIELD. ICE THEN FORMS ON WIPERS AND FAILS TO CLEAR WINDSHIELD. CAR HAS TO BE STOPPED AND MANUALLY CLEARED OF ICE AND SNOW. *AK
CAR ROLLED BACKWARD DOWN DRIVE WAY WHILE CAR WAS IN PARK. MY WIFE WAS ALMOST RUN OVER AS SHE WAS STANDING OUTSIDE THE DRIVER DOOR WHILE THE DOOR WAS OPEN. THE CAR ROLLED DOWN THE DRIVEWAY (2% GRADE), INTO THE STREET WITH THE DRIVER DOOR OPEN AND PUSHING MY WIFE INTO MY NEIGHBOR'S MAILBOX AND UP MY NEIGHBOR'S CURB. *LA
WHEN REAR WINDOWS ARE ROLLED DOWN, WITH FRONT WINDOWS ROLLED UP, THERE IS AN AIR PRESSURE HARMONIC GENERATED THAT SHAKES THE INTERIOR OF THE CAR THAT IS VERY PAINFUL (EARS). THE EFFECT IS THAT IT SOUNDS LIKE A HELICOPTER IS IN THE CAR WITH YOU. THIS HARMONIC IS ALSO GENERATED SLIGHTLY BY THE SUNROOF BEING OPENED AND THE WINDOWS ROLLED UP. THE SUNROOF HARMONIC WILL CEASE IF YOU PLACE A HAND OR ARM IN THE AIR STREAM. THESE ISSUES ARE NOT DEPENDENT ON THE INTERIOR LAYOUT OF THE VEHICLE (SEATS UP OR DOWN, OR SEAT POSITION). *LA
FAILURE OF FRONT OR SIDE AIR BAGS TO DEPLOY. *LA
IF THE FRONT WIDOWS ARE ROLLED UP AND REAR WINDOWS ARE ROLLED DOWN AIR PRESSURE INSIDE THE COMPARTMENT CHANGES ABRUPTLY, AND ROOF AND HATCH START BOUNCING. PRESSURE IS SO GREAT THAT ANY PERSON INSIDE THE VEHICLE THEIR EARS WOULD BECOME PAINFUL.*AK
AUTOMATIC TRANSMISSION STUCK IN FIRST GEAR. CHECK ENGINE LIGHT ON. *LA
WHILE DRIVING AT 70 MPH ENGINE CHECK LIGHT CAME ON, THEN THE VEHICLE STARTED TO JERK AND STALL. DRIVER PULLED OFF THE ROAD. CONSUMER HAS CONTACTED THE DEALERSHIP ON TWO SEPARATE OCCASIONS, BUT THE PROBLEM STILL OCCURS. *AK
POWER MIRRORS NOT HOLDING MEMORY. HAVE HAD CAR IN 4 TIMES SINCE 7/16/04 AND AS OF TODAY THEY HAVE HAD MY CAR SINCE 8/14/03 (2 WEEKS). THEY HAVE REPLACED MIRRORS 3 TIMES AND NOW DO NOT KNOW HOW TO FIX PROBLEM. *AK
SUNROOF ON 2004 CHRYSLER EXPLODED. THERE WAS NO EXTERNAL CAUSE. THE GLASS EXPLODED OUTWARD. CAR WAS ONLY 4 WEEKS OLD. DEALER DID REPLACE IS AS UNDER WARRANTY.*AK WHILE DRIVING DOWN THE HIGHWAY, CONSUMER HEARD A LOUD BANG AND THEN SAW GLASS FLYING FROM THE OUTSIDE OF THE VEHICLE. THE SUNSHADE WAS CLOSED AND NO GLASS FROM THE SUN ROOD GLASS PANEL FLEW INTO THE INTERIOR OF THE VEHICLE. UPON INSPECTION IT APPEARED THAT SOMEONE KICKED THE GLASS PANEL FROM THE INSIDE OF THE VEHICLE. JUST THE GLASS FLEW OUT AND NOT THE GLASS PANEL FRAME. 90% OF THE GLASS WAS GONE. THE CONSUMER STATED THAT HE DID NOT USE THE SUNROOF THAT DAY NOR DID HE USE IT MUCH SINCE THE PURCHASE OF THE VEHICLE. THE WEATHER WAS WARM WHEN IT HAPPENED AT 108 DEGREES. WILL FAX COPIY OF THE WORK ORDER. THE REPAIR WAS FIXED UNDER WARRANTE. CONSUMER STATED THAT HE DID NOT HAVE DEALER REPAIR ORDER. CW
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2004 Chrysler Pacifica → · Every Pacifica year → · How the figures are calculated →