Page 10 of 18 · complaints 451–500 of 896

2004 Chrysler Pacifica complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Engine
Filed Aug 23, 201286,000 milesOH

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA.THE CONTACT STATED THAT THE ENGINE CRADLE HAD BECOME CORRODED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 86,000.

Service Brakes
Filed Aug 22, 201299,000 milesDC

I WAS DRIVING WITH MY MOTHER AND MY THREE KIDS IN THE CAR AND WHILE I WAS DRIVING A STRUT ROD (METAL POLE) CAME THRU MY HOOD SO I HAVE A HOLE IN THE HOOD OF MY CAR WITH A METAL POLE STICKING OUT.. NEVER SEEN NOTHING LIKE IT..THE AUTO MECHANIC SAID IT IS DANGEROUS WE COULD HAVE BEEN KILLED.. DIDN'T EVEN REALIZE MY BACK BRAKE CYLINDER IS LEAKING FLUID BRAKES WENT DOWN TO THE FLOOR.... *TR

Structure › Frame and Members › Underbody Shields
Filed Aug 17, 2012119,792 milesVA

MY CAR REPAIR SHOP NOTICED THE SUBFRAME ON MY 2004 PACIFICA AS RUSTED THROUGH ENOUGH THAT THE SHOP'S OWNER COULD GET A FINGER THROUGH THE RUST HOLE. HE SAID THE PACIFICA WOULD BE ADEQUATE FOR THE VACATION I AM ABOUT TO TAKE, BUT ALSO SAID THIS ISSUE SHOULD BE HANDLED "WITHIN THE NEXT YEAR" OR THE SUSPENSION SYSTEM WOULD FAIL. HE ALSO ADDED I SHOULD FILE THIS COMPLAINT AS A POTENTIAL RECALL ACTION, AS IT WAS NOT ON THE CURRENT LIST. FOR THE RECORD, NORTHERN VIRGINIA (NEAR WASHINGTON DC) DOES GET SNOW AND ICE, AND DOES TREAT ITS ROADS WHEN THAT HAPPENS. BTW, I TRIED TO FILE THIS COMPLAINT LAST NIGHT, BUT YOUR SYSTEM WAS DOING MAINTENANCE WHEN I TRIED TO SEND IT TO YOU. I DON'T THINK THIS WENT THROUGH LAST NIGHT, BUT.... *TR

Fuel/Propulsion System
Filed Aug 14, 201294,000 milesFL

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND FUEL FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE FUEL TANK WAS DEFECTIVE, WHICH CAUSED THE FUEL PUMP TO CRACK. THE FUEL PUMP WAS NOT CONNECTED PROPERLY AND GAS FUMES WERE RELEASED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, AND A CASE MANAGER WAS ASSIGNED. THE CURRENT AND FAILURE MILEAGE WAS 94,000. ...UPDATED 08/31/2012 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. CHRYSLER COVERED THE COMPLETE COST OF REPAIRS. UPDATED 09/05/2012 *JS

Seats
Filed Aug 2, 201254,000 milesVA

BOTH ELECTRIC SEAT ADJUSTERS JUST STOPPED WORKING. THE DRIVER'S SIDE SEAT IS SO FAR BACK THAT IT'S NOT REALLY SAFE TO BE DRIVING, AND BOTH SEATS ARE STUCK IN AN UNCOMFORTABLE POSITION. THE DRIVER'S SIDE SEAT IS STUCK IN THE "EXIT THE CAR" POSITION, SO IT MUST HAVE STOPPED WORKING LAST SUNDAY WHEN I DROVE IT AND THEN PARKED IT FOR THE NIGHT. NOW IT'S TOO FAR BACK FOR ME TO OPERATE SAFELY AND I AM SADLY DISAPPOINTED IN CHRYSLER. THIS SHOULD BE FIXED FOR FREE IN MY OPINION, BECAUSE I SEE MANY COMPLAINTS ONLINE ABOUT THE SAME PROBLEM. WHAT A PIECE OF JUNK. *TR

Power Train
Filed Aug 1, 201272,887 milesNC

AT ANY DRIVING SPEED MY PACIFIC STALLS AND CUTS OFF! CAN BE AT 5-50MPH WHEN IT HAS HAPPENED TO ME. A MONTH AFTER I BOUGHT IT, IT JUST CUT OFF AT AN INTERSECTION (DANGEROUS) THEN AT SLOW DOWN APPROACH TO AN INTERSECTION. EVEN HAPPENS RANDOM TIMES ON ACCELERATION FROM A STOP, IT WILL CUT OFF. HAVE HAD IT CHECKED NUMEROUS TIMES AND NOTHING WAS FOUND WRONG. HAD TUNE UPS WITH NORMAL MAINTENANCE PERFORMED AND STILL HAVE THIS PROBLEM. NOW MY WIFE WILL NOT DRIVE IT AT ALL! WISH SOMEONE COULD FORCE CHRYSLER TO ADDRESS THE PROBLEM AND FIX SINCE KNOWING OTHERS HAVE SAME ISSUES WITH THEIRS FROM READING FORUMS! PLEASE HELP! *TR

Engine
Filed Jul 31, 201210,000 milesCA

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE TRANSMISSION SLIPPED. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE MOTOR MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 10,000.

Wheels
Filed Jul 23, 2012MI

IS CHRYSLER DOING ANYTHING ABOUT THE BAD RIMS THEY PUT ON THE PACIFICA? HAVING TO AIR MY TIRES DAILY, I'VE CHANGE THE TIRES 3 TIMES, REMOVED THE SENSORS, AND HAVING A MULTITUDE OF SERVICE PEOPLE CHECK THEM. WHEN ALL THE WHILE IT WAS THE RIMS WHICH HAVE CRACKS AND ARE DIFFICULT TO FIND. DID CHRYSLER ISSUE A RECALL ON THE RIMS OR ARE WE ON OUR OWN?

Fuel/Propulsion System
Filed Jul 20, 2012120,000 milesCO

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT HE WOULD ONLY GET TWENTY MILES ON A FULL TANK OF GASOLINE FUEL. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER BUT BELIEVED THAT THERE WAS A PROBLEM WITH THE FUEL PUMP OR FUEL SYSTEM. THE FAILURE MILEAGE WAS 120,000.

Structure › Frame and Members › Underbody Shields
Filed Jul 19, 201260,000 milesVA

TOOK CAR TO THE SHOP FOR ROUTINE SCHEDULE MAINTENANCE. THE MECHANIC SAID THAT THE SUBFRAME WAS SEVERELY DAMAGED BY RUST AND RECOMMENDED REPLACING IT AS SOON AS POSSIBLE. HE STATED THAT IS VERY DANGEROUS DRIVING A CAR IN THIS CONDITION. I GOOGLED " PACIFICA SUBFAME RUST" AND FIND OUT THAT THIS ISSUE IS HUGE. THE MECHANIC SAID THAT THIS DETERIORATION IS NOT NORMAL. THERE SHOULD BE A RECALL CAMPAIGN TO MAKE CHRYSLER AWARE OF THIS PROBLEM. *TR

Fuel/Propulsion System
Filed Jul 19, 2012150,000 milesKS

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE FUEL GAUGE WAS PROVIDING INACCURATE FUEL LEVEL READINGS AND WAS READING THAT THE TANK WAS HALF FULL WHEN IT SUDDENLY DROPPED TO EMPTY. WHEN REFUELING THE VEHICLE, THE PUMP WOULD STOP AT SEVEN GALLONS AND THE VEHICLE WOULD NOT ACCEPT ADDITIONAL FUEL ALTHOUGH THE FUEL TANK WAS NOT FULL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

Power Train
Filed Jul 12, 2012114,000 milesMN

TOLD AT TIME OF SERVICE BY DEALER THAT THE ENGINE CRADLE WAS RUSTING THRU THREATENING FAILURE. THIS IS A RECOGNIZED PROBLEM IN THE 2005 VEHICLES WHICH CHRYSLER HAS EXTENDED THE WARRANTY OUT TO 10/YR 150,000 MILES FOR, BUT THEY ARE REFUSING TO EXTEND THE WARRANTY ON THE 2004 MODEL. REPAIR ESTIMATE OF $2900. *TR

Electrical System
Filed Jul 5, 201240,539 milesPA

07/05/07 CUSTOMER REPORTED BLOWER MOTOR NOISY, CHRYSLER CHECKED AND FOUND BLOWER MOTOR NOISY AND REPLACED THE BLOWER MOTOR. COST TO CUSTOMER $179.00. ON 08/11/10 BLOWER MOTOR NOISY ON HIGH SPEEDS, CHRYSLER REMOVED AND REPLACED THE BLOWER MOTOR. COST TO CUSTOMER $256.00. ON 07/05/12 CUSTOMER EXPERIENCING SAME PROBLEM WITH NOISY BLOWER MOTOR. WILL NEED TO TAKE VEHICLE TO DEALER TO HAVE BLOWER MOTOR REPLACED AGAIN. *TR

Power Train
Filed Jun 27, 201263,000 milesMN

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE ENGINE BEGAN TO LOSE POWER AND WOULD NOT CHANGE GEARS. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TRANSMISSION PAN WAS TAKEN OFF AND IT WAS FULL OF METAL. THE CONTACT WAS ADVISED THAT SHE WOULD NEED A NEW TRANSMISSION. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 63,000.

Fuel/Propulsion SystemFire
Filed Jun 22, 2012100,000 milesIN

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE PARKED, THE CONTACT NOTICED SMOKE COMING FROM UNDER THE HOOD AND FLAMES FROM UNDER THE VEHICLE. THE VEHICLE THEN BECAME ENGULFED IN FLAMES. THE POLICE AND FIRE DEPARTMENT REPORTED TO THE SCENE AND A REPORT WAS FILED. THE CAUSE OF THE FIRE WAS UNDETERMINED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V471000 (FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS) BUT WAS UNSURE IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE CONTACT STATED THAT SHE HAD REFUELED THE VEHICLE PRIOR TO THE FIRE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Engine
Filed Jun 7, 2012120,000 milesDC

STARTING IN 2011 MY PACIFICA'S ELECTRICAL SYSTEMS SEEM TO BE SHUTTING DOWN. FIRST I LOST THE ABILITY TO OPEN WINDOWS OR USE POWER LOCKS ON THE PASSENGER SIDE. NEXT I LOST THE CRUISE CONTROL FUNCTION. NOW MY CHECK ENGINE LIGHT APPEARS INTERMITTENTLY. MOST RECENTLY THE AIR BAG LIGHT AND ALARM COMES ON BUT ONLY INTERMITTENTLY. *JS

Structure › Body
Filed Jun 7, 201295,000 milesMD

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, HE HEARD A CLICKING SOUND. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER REPLACED THE TIE ROD AND THE SPRINGS. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE CRADLE NEEDED TO BE REPLACED BECAUSE IT WAS RUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 105,000.

Electrical System › Instrument Cluster/Panel
Filed Jun 7, 2012159,000 milesNY

WHILE DRIVING ON BUSY ROAD IN THE RAIN ON 3 DIFFERENT OCCASIONS MY HEADLIGHTS WENT OUT FOR NO APPARENT REASON...I DID NOT REALIZE THAT THEY HAD GONE OUT UNTIL I WAS PULLED OVER BY A STATE TROOPER AND GIVEN A TICKET...ALSO WHEN MY TANK REACHES 1/2 FULL THE NEEDLE WILL DROP TO EMPTY AND THE GAS LIGHT WILL COME ON WARNING ME THAT I HAVE RUN OUT OF GAS EVEN THOUGH I HAVE 1/2 TANK OF GAS IN THERE, ALMOST CAUSED A PILE UP ON THE HIGHWAY...LOW TIRE PRESSURE LIGHT STAYS ON EVEN WHEN I PUT AIR IN ALL 4 TIRES. *JS

Engine
Filed May 30, 2012108,000 milesNY

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACTED STATED THAT A PRIVATE MECHANIC CONFIRMED THERE WAS A HOLE IN THE ENGINE CRADLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 108,000 AND THE CURRENT MILEAGE WAS 118,000.

Engine
Filed May 29, 2012102,000 milesPA

ON NUMEROUS OCCASIONS I WILL BE DRIVING MY CAR AND IT WILL JUST STALL OUT COMPLETELY. I HAVE NO CONTROL OVER MY CAR. THERE IS NO INCLINATION THAT IT IS EVEN GOING TO HAPPEN. I HAVE ALMOST WRECKED MY CAR. AT HIGHER SPEEDS MY CAR JERKS AND STUTTERS AND WILL RANDOMLY SHUT OFF TOO. I WILL BE STOPPING TO MAKE A RIGHT OR LEFT TURN AND MY CAR WILL STALL OUT AND I HAVE ALMOST WRECKED MY CAR WITH MY FOUR CHILDREN IN THE CAR!!!!!!! I SEE THERE IS A RECALL ON SOME CHRYSLER PACIFICA'S FOR THIS EXACT PROBLEM, BUT FOR SOME REASON IT IS NOT ON MINE AND IT IS A MAJOR ISSUE!!! I AM VERY CONCERNED WITH MY FAMILY'S SAFETY WHEN DRIVING MY CAR.

Structure › Frame and Members
Filed May 22, 2012100,150 milesMI

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE HAVING ROUTINE MAINTENANCE PERFORMED ON THE VEHICLE BY A PERSONAL MECHANIC, THE VEHICLE WAS FOUND TO HAVE A RUSTED ENGINE CRADLE AND SUB FRAME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO COVER HALF OF THE COST OF THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,150 AND THE CURRENT MILEAGE WAS 100,300. THE VIN WAS NOT AVAILABLE.

Engine
Filed May 12, 2012127,000 milesIL

IN GOING TO MECHANIC TO GET OIL CHANGE. I WAS NOTIFIED THAT SUBFRAME WAS RUSTED OUT AND CAR IS VERY DANGEROUS TO BE DRIVEN. I HAVE YET TO CONTACT DEALERSHIP BUT ON DOING A SEARCH ON LINE I FOUND THIS TO BE A MAJOR ISSUE WITH THIS CAR. I LIVE IN THE SUBURBS OF CHICAGO. *TR

Equipment Adaptive/Mobility
Filed Apr 26, 2012129,000 milesTN

A FOLLOW UP TO EARLIER SAFETY COMPLAINT.JUST ORDERED A COMPUTER FOR THE AFFECTED VEHICLE AND WHILE DESCRIBING THE PROBLEM TO THE TECH WAS INFORMED THAT IT IS A WELL KNOWN PROBLEM AFFECTING NOT ONLY MY PACIFICA BUT THEIR TOWN AND COUNTRY MINI VAN AS WELL. *TR

Equipment Adaptive/Mobility
Filed Apr 24, 2012100,000 milesTN

THIS VEHICLE HAS SUFFERED THROUGH A WIDE VARIETY OF PROBLEMS AS OUTLINED FROM ONLINE COMPLAINT BOARDS. TODAY HAS STARTED SUDDEN ACCELERATION WHILE STOPPED AT TRAFFIC LIGHTS ALMOST TAKING ME INTO TRAFFIC YOUR INVESTIGATION ON THESE ARE CLOSED BUT I NEVER HAD SATISFACTION SPEAKING TO CHRYSLER OFFICIALS AND WAS INFORMED BY MY DEALER A COUPLE OF YEARS AGO THAT THE VEHICLE WAS MADE BY THE ;OLD; COMPANY AND THE NEW COMPANY DOES NOT HONOR PROBLEMS.WHAT IS DISTURBING IS THAT A CLOSE INSPECTION BY ME HAS REVEALED THAT THE WIRING HARNESS GOING TO THE CONTROL COMPUTER WAS ROUTED UNDER THE DRIVERS SIDE FLEXIBLE MOTOR MOUNT AND THE HARNESS HAS BEEN DAMAGED BY THE MOUNT COMPRESSING THIS HARNESS RIGHT ON TOP OF A BOLT ON THE FRAME CAUSING FRAYING OF SEVERAL CONTROL WIRES .THE POOR DESIGN HAS INDEED CREATED MOST OF THE PROBLEMS WITH THE VEHICLE AND COULD CAUSE WRECKS AND PERHAPS EVEN DEATHS. CHRYSLER HAS INFORMED ME THEY DO NOT ACCEPT SUGGESTIONS FROM THE PUBLIC BUT FOR THE SAFETY OF THE CITIZENS STILL DRIVING THESE VEHICLES,I SEE A LOT ON THE ROAD, PLEASE CONTACT THEM AS TO THIS PROBLEM WHICH WHILE NOT COVERED UNDER THEIR WARRANTY SHOULD BE AS THIS FLAW ONLY SHOWS UP WITH MILEAGE. THE WIRING HARNESS HAS NOT BEEN PRICED BY ME YET BUT IF PAST EXPERIENCE IS THE GUIDE CHRYSLER PARTS ARE SIGNIFICANTLY HIGHER THAN COMPETITORS,EVEN IF THE LAST 'GENUINE' PART HAD PRODUCT OF SOUTH KOREA RIGHT ON THE BOX. THE PROBLEM IS POOR DESIGN. *TR

Engine and Engine Cooling
Filed Apr 21, 2012110,000 milesVA

WHILE DRIVING CAR IT KNOCKS AFTER PUSHING BRAKES THEN GAS AGAIN IT CONTINUES TO DO SO AFTER I HAVE HAD OVER 2000 IN REPAIRS DONE. IT HAS NEW SHOCKS NEW AXLES NEW MOTOR MOUNTS & TIRES I BELIEVE SEVERAL OTHER OWNERS HAVE HAD THE SAME ISSUES AND A RECALL SHOULD BE IN PLACE OR AN EXPLANATION OF WHY OUR CARS ARE DOING THIS! I BOUGHT THE CAR USED AND WAS TOLD THE OWNER SOLD IT BECAUSE THEY DID NOT WANT TO PUT THE MONEY INTO IT TO HAVE THE MOTOR MOUNTS REPLACED SO I AM THINKING THAT SHE MIGHT HAVE HAD THE SAME ISSUE. IT ALSO SHAKES AFTER I GET PAST 50 MPH. IT HAS ALSO DIED AFTER TURNING A SHARP LEFT AND I ALMOST CRASHED WITH MY INFANT IN THE CAR. IT HAS LOCKED ME OUT OF THE CAR WITH MY DAUGHTER STILL IN THE CAR! ALSO THE REAR AC IS NOT WORKING ANY LONGER AND I HAD IT LOOKED AT AND NO ONE CAN TELL ME WHY. I WOULD HAVE TRADED IT IN BUT I AM NOT ABLE TO START ALL OVER WITH PAYMENTS AGAIN ON A NEW CAR. THANK YOU AND ANY INFORMATION IN REGARDS TO THE PROBLEMS I HAVE BEEN HAVING WITH OUR CAR WOULD BE AWESOME. I HAVE NEVER RECEIVED ANY RECALL INFORMATION ON THIS CAR AND IF ANY ARE IN EFFECT AND COULD FIX THESE ISSUES PLEASE LET ME KNOW. *JS *TR

Engine and Engine Cooling
Filed Apr 11, 2012117,000 milesOH

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS BEING EXAMINED BY AN AUTHORIZED DEALER FOR ROUTINE MAINTENANCE WHEN THE DEALER STATED THAT THE ENGINE CRADLE WAS DETERIORATING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 117,000.

Electrical SystemFire
Filed Apr 10, 2012TX

MY HUSBAND WAS DRIVING AND SUDDENLY THE CAR STARTED SMOKING WE PULLED OVER, THE FIRE FIGHTERS WERE CALLED. THEY HAD TO BREAK THE DASHBOARD IN ORDER TO STOP THE FIRE. THEY SPRAY THE CAR WITH WATER INSIDE AND OUT. CAR WAS TOTAL. THE FIRE FIGHTERS THOUGHT THAT IT WAS POSSIBLY THE WIRE THAT STARED THE FIRE. RADIO AND LIGHT ON DASHBOARD DID NOT WORK IN ONE POINT, IT STARTED WORKING AGAIN BY ITSELF. *TR

Structure › BodyCrash
Filed Mar 31, 2012OH

NOT SURE IF CAUSED BY ACCIDENT OR FAILURE OF MATERIAL. FRONT BASKET UNDER LEFT FRONT IS SPLITTING. ACCIDENT INVOLVED LEFT FRONT, ALMOST A COMPLETE REBUILD ON THAT CORNER. WAS DOING AN UNDER BODY INSPECTION WHILE GETTING AN OIL CHANGE. A SPLIT IN THE FRAME WAS NOTED. *JS

Structure › Frame and Members
Filed Mar 30, 201280,000 milesOR

THE FRONT SUBFRAME ON MY CAR HAS RUSTED PRETTY BAD, I ONLY LIVED IN NJ FOR A LITTLE OVER A YEAR. I GOT THE CAR USED WHEN IT HAD 40 THOUSAND MILES ON IT IN GEORGIA. IT WENT THROUGH ALL THE CHECKS AND SOMEHOW IN ANOTHER 40 THOUSAND IT GETS HOLES IN THE FRONT SUBFRAME! I READ THAT THIS HAS HAPPENED A LOT WITH THIS CAR AND IT SEEMS THAT A LOT OF OWNERS GOT IT REPLACED EVEN AFTER 5 YEAR WARRANTY! *JS

Power Train
Filed Mar 29, 2012150,000 milesWA

WHEN REVERSING OR SPEEDING UP IN DRIVE WITH THE STEERING WHEEL TURNED A POPPING NOISE IS HEARD FROM THE DRIVE AND PASSENGER SIDE AXLES WITH NO DAMAGE TO THE AXLES CHRYSLER IS SAYING IT IS THE GASKETS ON THE AXLES. REPAIR COST $253 FOR 2 GASKET AND REPAIR COSTS. *JS

Air Bags
Filed Mar 19, 201284,000 milesGA

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR ROUTINE MAINTENANCE WHEN THE TECHNICIAN ADVISED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED AND THE DASHBOARD WAS BECOMING DETACHED, DUE TO THE AIR BAG PARTIALLY DEPLOYING. THE TECHNICIAN ADVISED THE CONTACT THAT HE WOULD HAVE TO PERFORM A DIAGNOSTIC IN ORDER TO PROVIDE AN ADEQUATE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

Vehicle Speed Control
Filed Mar 19, 201272,000 milesWI

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE ACCELERATOR PEDAL BECAME STUCK. AS A RESULT, THE VEHICLE SUDDENLY ACCELERATED ABNORMALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000 AND CURRENT MILEAGE WAS 74,000. UPDATED 08/27/13*LJ THE DEALER FIXED THE VEHICLE, AT NO COST TO THE CONSUMER. UPDATED 08/29/13

Engine and Engine Cooling
Filed Mar 9, 201260,200 milesCA

UPPER RADIATOR HOSE DISCONNECTED FROM RADIATOR AND SPILLED COOLANT OUT. THIS PRODUCED A LOT OF STEAM. WE TOOK THE CAR TO OUR LOCAL CHRYSLER DEALER. RADIATOR WAS SHOT AND DURING REPAIR, MECHANIC STATED THAT MOTOR MOUNTS WERE BROKEN. ALL REPAIRS WERE COVERED BY AN AFTERMARKET EXTENDED WARRANTY. IN READING THE NHTSA SITE, I NOTE MANY COMPLAINTS ABOUT THE MOTOR MOUNTS. THIS IS A DANGEROUS DEFECT AND THERE SHOULD BE A RECALL. *TR

Structure › Frame and Members › Underbody Shields
Filed Mar 8, 2012MD

I TOOK MY CARE INTO THE SEAR AUTO CENTER IN ANNAPOLIS, MD FOR A TUNE UP AND ALSO ASKED THEM TO CHECK FOR THE KNOCKING NOISE UNDER MY HOOD AS IS WAS AFFECTING MY STEERING AND MAKING THE CAR HARD TO STEER WHEN GOING AROUND CURVES. I WAS TOLD THAT THE FRONT END SUSPENSION NEEDED TO BE REPLACED BADLY AS THE PARTS WERE SEVERELY RUSTED. I WAS ALSO TOLD THAT I WOULD HAVE TO LEAVE THE CAR AT THE FACILITY OVERNIGHT AS THEY WERE HAVING PROBLEMS REMOVING THE OLD PARTS DUE TO HEAVY CORROSION ON THE OLD PARTS AND IT WOULD TAKE MORE TIME TO GET THE PARTS OFF AND REPLACE THEN WITH NEW PARTS. IN DECEMBER OF 2011, I PURCHSED NEW TIRES AND WAS ALSO TOLD THAT I NEEDED TO PURCHSE NEW WHEELS BECAUSE THE CURRENT WHEELS ON THE VEHICLE WERE STARTING TO RUST. IN SEPTEMBER, I HAD MY BRAKE PADS REPLACED AND WAS ALSO TOLD THAT I NEEDED NEW ROTORS BECAUSE THOSE WERE ALSO RUSTING. I DO NOT LIVE IN A FLOOD ZONE, NOR HAVE I EVER HAD MY CAR IN A FLOOD. I WAS MADE AWARE OF A RECALL BY CHRYSLER YESTERDAY OF ITS 2004-2005 JEEP BRAND DUE TO CORROSION AND WANTED TO SUBMIT THIS AS THERE MAY ALSO ME CHRYSLERS SUCH AS MINE THAT HAVE HAD CORROSION ISSUES FROM NORMAL USAGE. A FEW YEARS AGO, I ALSO HAD TO HAVE THE REAR DIFFERENTIAL SERVICED DUE TO A LEAK AND THIS MAY HAVE ALSO BEEN DUE TO CORROSION. *TR

Engine and Engine Cooling
Filed Mar 8, 2012101,000 milesOH

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT SHE HEARD A LOUD NOISE COMING FROM THE BOTTOM OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE ENGINE CRADLE WAS COMPLETELY CORRODED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 101,000.

Engine and Engine Cooling
Filed Mar 5, 201285,500 milesIN

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WOULD EXHIBIT A LOUD KNOCKING NOISE ONCE STARTED. THE CONTACT DID NOT NOTIFY THE DEALER OR THE MANUFACTURER OF THE ISSUE. A LOCAL MECHANIC DIAGNOSED THAT THE CONTACT WOULD NEED TO REPLACE THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,500 AND THE CURRENT MILEAGE WAS 85,700.

Engine and Engine Cooling
Filed Feb 27, 2012106,000 milesGA

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING 45 MPH. THE FAILURE RECURRED FREQUENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE ENGINE CYLINDERS WERE FAULTY. THE IGNITION COILS AND SPARK PLUGS WERE REPLACED. THE FAILURE CONTINUED. THE CONTACT WAS ALSO INFORMED THAT THE MOTOR MOUNTS WERE LOOSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V113000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)). THE FAILURE MILEAGE WAS 106,000.

Power Train
Filed Feb 22, 2012200,000 milesTN

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH, THE TRANSMISSION EXHIBITED SEVERE HESITATION IN A JERKING MOTION AND AFTER A FEW MOMENTS THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS INOPERABLE AND HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

Fuel System, Gasoline
Filed Feb 15, 201274,000 milesSD

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT NOTICED THE FUEL GAUGE READING FLUCTUATED WHENEVER THE VEHICLE WAS IN OPERATION. IN ADDITION, THE ENGINE STALLED TWICE AT DIFFERENT TIMES. ON ONE OCCASION, THE ENGINE FAILED TO RESTART AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE ENGINE STARTED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE FUEL TANK AND SENSORS WOULD NEED TO BE REPLACED. ALSO BOTH FUEL PUMPS WERE FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. UPDATED 03/14/12*LJ THE CONSUMER STATED THE FUEL GAUGE WAS BOUNCING UP AND DOWN ON A REGULAR BASIS. UPDATED 03/19/12

Tires › Pressure Monitoring and Regulating Systems
Filed Feb 13, 201258,819 milesNJ

MY TIRES, WHICH ARE NOT DEFECTIVE NOR WORN KEEPING LOOSING AIR CAUSING THE TPMS SENOR TO COME ON. AFTER TAKING IT IN MANY TIMES TO GET AIR I WAS TOLD THE TPMS SENOR WAS BAD ON ONE TIRE AND THERE WAS CORROSION AROUND THE WHEEL. I REPLACED IT AND HAD SEALANT PUT AROUND THE CORROSION. I WAS INFORMED THAT THIS WAS A FREQUENT PROBLEM WITH THESE WHEELS AND CHRYSLER IS AWARE OF IT. I STILL HAVE TO CONTINUALLY PUT AIR IN THE TIRES EVERY 7-10 DAYS, AND THE "SERVICE TIRE SYSTEM" MESSAGE NOW NEVER GOES OUT. *TR

Exterior Lighting
Filed Jan 24, 201245,000 milesMI

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE HEADLIGHTS FAILED EXCESSIVELY. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, NOR WAS THE VEHICLE DIAGNOSED OR REPAIRED. THE CURRENT MILEAGE WAS 85,000 AND THE FAILURE MILEAGE WAS 45,000. THE VIN WAS UNAVAILABLE.

Power Train
Filed Jan 23, 201290,000 milesCA

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING AT LOW SPEEDS OR WHILE IDLED. THE FAILURE RECURRED ON AN INTERMITTENT BASIS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE BATTERY WAS THE CAUSE OF THE FAILURE. THE BATTERY WAS REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V113000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)). THE FAILURE MILEAGE WAS 90,000.

Visibility › Defroster/Defogger/Hvac System
Filed Jan 14, 2012118,000 milesTN

DASH HEATER CONTROL PANEL--LAMPS FOR SEVERAL FUNCTIONS HAVE CEASED WORKING--BLOWER FAN, AIR CONDITIONING, CIRCULATION/RECIRCULATION, FRONT WINDOW DEFROST AND REAR WINDOW DEFROST MAKING ADJUSTMENTS OR CHANGES AT NIGHT IMPOSSIBLE. THERE IS NO WAY TO CHANGE BULBS ACCORDING TO THE MANUFACTURER SERVICE/SHOP MANUAL. ADDITIONALLY, THE FUNCTION STATUS (LED) PANEL FADES OUT LEAVING NO INFORMATION FOR WHAT FUNCTION IS WORKING, OR WHAT THE STATUS IS, THUS MAKING CHANGES IMPOSSIBLE AT ANYTIME. INABILITY TO CONTROL ENVIRONMENT--SPECIFICALLY THE FUNCTIONS CONCERNING VISIBILITY MAKE THE VEHICLE A HAZARD TO DRIVE WHEN THE CONTROLS ARE INOPERATIVE OR IMPOSSIBLE TO USE. *TR

Electrical System
Filed Jan 7, 2012GA

HEADLAMPS - THE HEADLAMPS HAD TO BE REPLACED DUE TO LIGHT BEAMS NOT COMING THROUGH THE CLEAR PLASTIC COVER. THE COVER BECAME CLOUDY AND VISIBILITY WAS LIMITED WHICH CAUSED SAFETY CONCERNS. THE CHRYSLER DEALERSHIP TRIED TO CLEAN BUT WAS NOT SUCCESSFUL. TIRE SENSORS - A YEAR AGO, WE HAD AN ISSUE WITH THE MESSAGE CENTER NOT RESPONDING TO THE TIRES. THE CHRYSLER DEALERSHIP INSTALLED 1 TIRE SENSOR AND SEVERAL MONTHS LATER A NEW MESSAGE CENTER PANEL HAD TO BE REPLACED. A YEAR LATER, WE ARE REPLACING THE OTHER THREE SENSORS. WE ARE TOLD BY THE CHRYSLER DEALERSHIP THAT THE BATTERIES ONLY LAST SEVERAL YEARS. THEY CLAIM THAT THESE SENSORS ARE GOVERMENT REGULATED. WHY ARE WE PUTTING PARTS INTO AMERICAN MADE CARS THAT HAVE TO BE REPLACED EVERY SEVERAL YEARS THAT COST $100 FOR EACH SENSOR PLUS LABOR. EITHER CHRYSLER NEEDS TO PRODUCE A BETTER SENSOR THAT LASTS LONGER OR THE GOVERNMENT SHOULD PROVIDE REBATES SINCE THIS IS REGULATORY. THESE CAR ISSUES SHOULD BE CONSIDERED A SAFETY ISSUE AND REVIEWED FOR POTENTIAL LIABILITIES THAT CAN CAUSE HARM TO THE DRIVER. *TR

Engine and Engine Cooling
Filed Jan 5, 2012110,000 milesGA

TL* THE CONTACT OWNS A 2004 CHRYLSER PACIFICA. THE CONTACT STATED THAT THE FRONT ENGINE MOUNT CRADLE, WHICH HELD THE ENGINE IN PLACE, WAS FRACTURED. WHILE HAVING THE VEHICLE EXAMINED BY AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE ENGINE MOUNT CRADLE WAS RUSTED. THE VEHICLE WAS NOT REPAIRED. AN AUTHORIZED DEALER WAS NOTIFIED AND STATED THAT THE MANUFACTURER WOULD NOT COVER THE REPAIR EXPENSES. THERE WERE NO RECALLS OR WARRANTIES ADDRESSING THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 110,000.

Structure › Body
Filed Jan 1, 2012115,000 milesNH

AFTER OWNING MY 2004 CHRYSLER PACIFIA FOR 7 YEARS, I WAS TOLD BY THE DEALER, DURING A ROUTINE OILCHANGE, THAT THE SUBFRAME IS RUSTED OUT AND WOULDNT LAST MUCH LONGER. THERE ARE TWO RUST HOLES IN THE FRAME STRUCTURE ON THE LEFT SIDE AND MORE FORMING ON THE RIGHT SIDE ON THE HEIGHT OF THE WHEELS. REPLACING THE SUBFRAME (WHICH HOLDS THE MOTOR IN PLACE) WOULD COST ABOUT +$4000!! I HAVE ALWAYS TAKING EXCELLENT CARE OF THIS CAR. IT IS IN GREAT SHAPE INSIDE AND OUT - EXCEPT THE FRAME. AFTER DOING SOME RESEARCH ONLINE I HAVE FOUND THAT I AM NOT ALONE. THERE IS A MULITUDE OF 2004 CHRYSLER OWNERS HAVING THE EXACT SAME PROBLEM AS I DO. THIS ISSUE NEEDS TO BE RESOLVED BY CHRYSLER. A SUBFRAME IS SUPOSE TO LAST LONGER THEN 7 YEARS! *TR

Structure › Body
Filed Dec 23, 2011130,000 milesMA

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE WHEN THEY DETECTED THAT THE FRONT PASSENGER'S SIDE OF THE SUBFRAME EXHIBITED A FOUR INCH HOLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

Steering
Filed Dec 14, 201170,100 milesNC

2004 CHRYSLER PACIFICA TAKEN TO MECHANIC AFTER PURCHASING USED WITH 69,500 MILES FOR "CLUNKING" NOISE IN FRONT-END. REPLACED PARTS INCLUDED: SWAY BAR LINKAGES, TIE ROD ENDS, AND STRUTS AND MOUNTS ALL OF WHICH NEEDED REPLACING. BUT THE NOISE WAS STILL THERE. THE MECHANIC THEN USED A TOOL HE CALLED "CHASSIS EARS" TO PINPOINT THE SOURCE OF THE NOISE. HE FOUND THAT THE SUBFRAME (ENGINE CRADLE) WAS RUSTED AT THE POINT THAT IT MOUNTS TO THE BODY, JUST UNDER THE FRONT PASSENGER-SIDE FLOORBOARD. UPON FURTHER INSPECTION RUST WAS APPARENT ON THE DRIVERS-SIDE ALSO. THIS IS A MAJOR SAFETY ISSUE!!! THE ENTIRE FRONT-END OF THE VEHICLE INCLUDING: ENGINE, TRANSMISSION, AND ALL FRONT-END SUSPENSION AND STEERING IS HELD IN PLACE BY THIS SUBFRAME (ENGINE CRADLE). WHAT HAPPENS WHEN THIS TOTALLY FAILS WHILE DRIVING WITH SIX PEOPLE IN THE VEHICLE? WHY HAS THIS NOT BECOME A MANDATORY SAFETY RECALL? DOES SOMEONE HAVE TO GET KILLED BEFORE THIS GETS SOMEONES ATTENTION? THIS IS NOT AN ISOLATED INCIDENT AS CAN BE SEEN BY THIS WEBSITE. NHTSA PLEASE HELP!!! *TR

Exterior Lighting › Headlights
Filed Dec 14, 201150,000 milesWV

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE HEADLIGHTS FAILED AND REMAINED FOGGY. THE DEALER CLEANED THE LENSES BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 86,000.

Structure › Frame and Members › Underbody Shields
Filed Dec 5, 2011OH

85,000 MILES ON A WELL MAINTAINED VEHICLE. NOTICED NOISE IN CHASSIS ESPECIALLY TURNING AND OVER BUMPS. REAR CROSSMEMBER (PART OF ENGINE CRADLE) RUSTED THROUGH ON BOTH SIDES AND NEARLY BROKEN FREE FROM LEFT AND RIGHT FRAME RAILS. CONTACTED CHRYSLER ONLY TO LEARN THAT "SELECT 2002 AND 2003 PACIFICA MODELS IN HIGH CORROSION AREAS" HAVE EXTENDED WARRANTY (UP TO 150,000 MILES) FOR THIS EXACT ISSUE. UNFORTUNATELY CHRYSLER WILL NOT COVER 2004 MODELS!!! VERY EXPENSIVE TO REPAIR! SAD THAT CHRYSLER WILL NOT STAND BEHIND THEIR VEHICLES.... ESPECIALLY SINCE THEY OBVIOUSLY KNOW IT'S AN ISSUE! *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Chrysler Pacifica → · Every Pacifica year → · How the figures are calculated →