2018 Chrysler Pacifica Plug-In Hybrid complaints

WE PURCHASED A NEW 2018 CHRYSLER PACIFICA HYBRID ON SEPTEMBER 3RD. YESTERDAY, SEPTEMBER 23RD, WE LEFT TO GO ON A VACATION. LESS THAN 30 MINUTES INTO OUR TRIP (WITH 3 MILES REMAINING ELECTRIC RANGE) WE HEARD A CLUNK AND THE ENGINE LIGHT CAME ON. AS THE ELECTRIC RANGE WENT OUT WE LOST ALL PROPULSION, AND MY HUSBAND WAS ABLE TO STEER IT ONTO AN EXIT RAMP AS BLACK SMOKE BEGAN BILLOWING FROM BENEATH THE HOOD. WE AND OUR TWO CHILDREN AND MY UNCLE ALL EXITED THE VEHICLE. THE HOOD WAS POPPED AND A HERO UNIT ARRIVED, THE ENGINE COMPARTMENT WAS IN FLAMES. WE WERE ASKED TO GET AWAY FROM THE VEHICLE AND THE FIRE WAS EXTINGUISHED AS ANOTHER FIRE TRUCK ARRIVED. KNOWING THE AMOUNT OF LITHIUM ION BATTERIES ON BOARD, A FIRE, ESPECIALLY ONE THAT STARTED INEXPLICABLY, WAS TERRIFYING. WE HAVE NOT HAD A RESPONSE FROM OUR CHRYSLER DEALER, AT THIS TIME. ... *BF...*BF. UPDATED 10/29/18*JB UPDATED 10/31/18*JB

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA HYBRID. WHILE THE CONTACT'S WIFE WAS DRIVING 70 MPH, AN ABNORMAL NOISE WAS HEARD AND THE ENGINE STALLED. THE CONTACT NOTICED SMOKE COMING FROM UNDER THE HOOD. WHEN THE VEHICLE WAS STOPPED AND THE HOOD WAS LIFTED, THE CONTACT NOTICED FLAMES COMING FROM THE REAR OF THE ENGINE IN FRONT OF THE FIREWALL. THE FIRE MARSHALL EXTINGUISHED THE FIRE AND THE POLICE FILED REPORT NUMBER: 2018-2716. THE CAUSE OF THE FIRE WAS UNKNOWN. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN UNKNOWN CHRYSLER DEALER, BUT HAD NOT BEEN DIAGNOSED. IT WAS UNKNOWN IF THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,900. CONSUMER STATED VEHICLE STATUS IS IN LIMBO. CHRYSLER STATED "WE ARE UNABLE TO DISCUSS THE CASE DUE TO AN OPEN ONGOING INVESTIGATION." AS OF THIS NEXT SATURDAY, 6 OCTOBER, IT WILL BE 3 WEEKS THAT THE VEHICLE WILL BE SITTING ON THE DEALERSHIP LOT. UPDATED 10/18/18*JB ...*BF *BF. UPDATED 10/31/18*JB

THE CAR ENGINE WAS NOT RESPONDING WHEN THE CAR WAS STATIONARY (IN A PARKING LOT) AND ALL THE ELECTRONICS SYSTEMS WERE CONTINUOUSLY ON FOR 3-4 HOURS AND SECOND ROW DOORS AND TRUNK WERE NOT OPENING. THE CAR CAN NOT BE TOWED AS THE CAR WONT GO INTO NEUTRAL MODE, THE MANUAL WAY TO PUT THE CA IN NEUTRAL MODE WAS USING A YELLOW CABLE AND THE CABLE ITSELF WAS MISSING. THIS IS THE MANUFACTURERS DEFECT AS THE CAR IS NOT FULLY LOADED SO ITS NOT FUNCTIONAL. THIS HAPPENED TWICE WITHIN A WEEK AND CAUSED LOT OF TROUBLE TO GET HELP. BOTH THE TIME I HAD TO SPEND 4-5 HOURS TO RESOLVE THE PROBLEM. THE CAR WILL JUMP START AFTER ALL THE ELECTRONICS SYSTEM IS OFF (AFTER 3-4 HOURS) AND THEN IT WOULD BE DRIVABLE. I DO NOT FEEL SAFE TO DRIVE THIS CAR ANYMORE SPECIALLY BECAUSE I DRIVE THIS CAR AROUND THE TOWN WITH MY KIDS. THE CAR CAN SHUT OFF EVEN WHILE DRIVING SO ITS A DANGEROUS CAR TO DRIVE AROUND ANYWHERE.

TWO WEEKS INTO OWNERSHIP AND WITH ONLY 750 MILES DRIVEN, THE ENGINE STARTED SMOKING AND CAUGHT FIRE WHILE I WAS DRIVING MY FAMILY TO LUNCH. I WAS HEADING EASTBOUND ON HIGHWAY 18 IN WASHINGTON STATE, TOWARD I-90. *BF *BF *DSY UPDATED 10/31/18*JB

THE CAR TOTALLY SHUT OFF WHEN DRIVING 20 MPH. FULL TANK OF GAS. BRAND NEW CAR WITH 5,000 MILES ON IT. CALLED CHRYSLER -- THEY LEFT US ABANDONED MID-ROAD, THEY SAID IT WOULD TAKE THE 90 MINUTES. WE PURCHASED THE TOP, PERPETUAL WARRANTY. CALLED AAA WHO GOT THE CAR ONTO A FLATBED. BUT NO WAY TO GET IT OFF BECAUSE WHEELS ARE LOCKED. CHRYSLER NON-RESPONSIVE. CAR NON-RESPONSIVE.

THE CHRYSLER PACIFICA HYBRID HAS 2 PWM SIGNALS GOING FROM THE BRAKE PEDAL TO THE ABS MODULE USED FOR BRAKING. EACH OF THESE CARRIES A PWM SIGNAL. THE REASON THERE ARE 2 IS MOST LIKELY FOR REDUNDANCY. HOWEVER I NOTICED THAT IF ONE SIGNAL GOES BAD, THE BRAKE'S ASSIST FAULTS AND YOU ALMOST LOSE BRAKES COMPLETELY. IT MEANS THERE IS NO REDUNDANCY ON THE BRAKE SIGNAL AS WAS ORIGINALLY INTENDED. OVER TIME, WHEN THE BRAKE PEDAL'S PWM SIGNAL GENERATOR GOES BAD, YOU SUDDENLY LOSE BRAKING CAPABILITY. THIS CAN BE AT ANY TIME WITHOUT NOTICE.

MY BRAND NEW 2018 CHRYSLER PACIFICA HYBRID WHICH I GOT ON JULY 4TH 2018 SHUTS OFF LAST WEEK ON A HIGHWAY WHILE I WAS DRIVING FROM RALEIGH TO CHARLOTTE ABOUT 70 MILES/HR. WITH LOT OF DIFFICULTY WE WERE ABLE TO PULL OVER. I STOPPED THE CAR AND RESTARTED THE CAR, THE CAR BEHAVED NORMAL BUT WITH MALFUNCTION INDICATOR IN MY DASH. DEALER IS SAYING THERE WAS BUGGY SOFTWARE INSTALLED ON JULY 3RD 2018 AS A PART OF SOME U73 RECALL. OUR FAMILY IS VERY SCARED TO SIT IN THE CAR AGAIN. THEY ARE SAYING 2 PARTS DAMAGED IN CAR DUE TO THE BUGGY SOFTWARE PATCH APPLIED, PCM CODES P0420, P0430 - CATALYTIC CONVERTER EFFICIENCY FAILURE (BOTH). CHRYSLER CUSTOMER CARE SAYS NO ISSUE WITH SOFTWARE, DEALER IS SAYING IT'S SOFTWARE BUG CAUSED THE ISSUE. I AM CONFUSED NOW WHOM TO BELIEVE. THEY SAID I WILL GET MY CAR IN A MONTH (MAY BE). VERY UNSATISFYING AND FEEL VERY UNSAFE IN THIS CAR NOW. KINDLY DO THE NEEDFUL. *TT *TR

INCIDENT #1 (7/17/2018) - WHILE BREAKING TOWARDS A TRAFFIC LIGHT THAT TURNED FROM RED TO GREEN, I ATTEMPTED TO ACCELERATE BUT HEARD A LOUD POPPING NOISE, FELT THE VAN LURCH, AND IMMEDIATELY LOST ALL POWER TO THE VEHICLE. NUMEROUS WARNING LIGHTS APPEARED ON THE DASHBOARD INCLUDING ENGINE LIGHT & POWER/HYBRID PLUG-IN FAILURE. I WAS ABLE TO STEER TO THE SIDE OF THE ROAD AND BREAK TO A STOP, AND RESTART 1-2 MINUTES LATER. BROUGHT TO CHRYSLER DEALER ON 7/20 AND WAS TOLD ON 7/21 UPON PICKUP THAT THE ISSUE HAD BEEN RECTIFIED VIA SOFTWARE UPDATE. INCIDENT #2 (7/23/2018) - WHILE MOVING SLOWLY IN TRAFFIC, I ATTEMPTED TO ACCELERATE AS THE VEHICLES AHEAD OF ME MOVED AND AGAIN LOST ALL POWER WITH THE SAME SET OF ERRORS/WARNINGS MENTIONED IN INCIDENT #1. ONCE AGAIN, AFTER 1-2 MINUTES I WAS ABLE TO RESTART THE VEHICLE. I BROUGHT TO A DIFFERENT LOCAL CHRYSLER DEALER THAT SAME DAY. PICKED UP THE VEHICLE ON 7/24 AND WAS TOLD THAT AFTER THOROUGH MULTI-POINT MECHANICAL INSPECTION WITH THE FCA ENGINEERS, THE COMPANY BELIEVED THE PREVIOUS DEALER HAD INCORRECTLY APPLIED THE SOFTWARE UPDATE. DEALER TEST DROVE THE VEHICLE FOR 20 MILES AND COULD NOT RECREATE THE ISSUE. INCIDENT #3 (8/21/2018) - WHILE AGAIN MOVING IN TRAFFIC, MY WIFE (WITH OUR 1 YEAR OLD IN THE BACK) AGAIN SUDDENLY LOST ALL POWER AS MENTIONED IN INCIDENT #1 AND #2 ABOVE, EXCEPT SHE ALSO HAD THE STEERING COMPLETELY LOCK UP ON HER. SHE WAS ABLE TO BREAK TO A STOP MID-TRAFFIC AND RESTARTED THE VEHICLE 1-2 MINUTES LATER. SOON THEREAFTER I

I WAS DRIVING THE CHRYSLER PACIFICA HYBRID 2018 COMPLETELY SHUT OFF. NO POWER STEERING, NO ELECTRONICS NO NOTHING. I THOUGHT IT WAS A FLUKE UNTIL I TALKED TO SOMEONE ELSE WITH THE SAME CAR AND IT HAPPENED TO THEM 3 TIMES. MY WIFE IS SCARED TO DRIVE THE CAR NOW AND WE HAVE 3 SMALL CHILDREN AND DON'T KNOW WHAT TO DO. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

07/23/18 AS I WAS DRIVING MY 2018 CHRYSLER PACIFICA HYBRID AT 55 MPH ON A TWO LANE HIGHWAY WHEN THE VEHICLE SUDDENLY SHUT OFF AND WOULD NOT RESPOND TO ATTEMPTS TO STEER OR BRAKE. MY TODDLER WAS IN THE CAR WITH ME AND I COULD NOT CONTROL IT. THE DISPLAY MESSAGE INDICATED THE VEHICLE NEEDED TO BE PUT IN PARK. I ATTEMPTED TO COAST THE VEHICLE OFF THE HIGHWAY AND OUT OF TRAFFIC BUT THERE REALLY ISN'T MUCH OF A SHOULDER AND I DIDN'T REALLY HAVE MUCH ABILITY TO CONTROL THE VEHICLE. I WAS ABLE TO TURN THE SHIFT TO NEUTRAL, DRIVE, AND REVERSE BUT THE CAR DID NOT RESPOND. SEVERAL ATTEMPTS WERE MADE TO TURN THE VEHICLE OFF AND RESTART IT BUT THAT DIDN'T WORK. I ATTEMPTED THE ROADSIDE ASSISTANCE BUTTON BUT IT DID NOT WORK. I CALLED THE NEAREST CHRYSLER DEALER WHICH THE VEHICLE HAD BEEN TAKEN TO A WEEK PRIOR FOR A RECALL. THE SERVICE STAFF GAVE ME THE PHONE NUMBER FOR CHRYSLER ROADSIDE ASSISTANCE. IT TOOK AN HOUR AND A HALF FOR THE TOW TRUCK TO COME AND THE VEHICLE WAS TOWED TO THE NEAREST DEALER. THE VEHICLE HAS BEEN THERE OVER TWO WEEKS. *DT CONSUMER STATED THE PROBLEM OCCURRED A SECOND TIME WHEN I WENT TO PICK UP THE VEHICLE FOLLOWING THE REPAIR. THEY ASKED TO LEAVE IT THERE FOR FURTHER DIAGNOSIS BUT THEY NEVER DID IDENTIFY WHAT HAPPENED. I HAVE NOT EXPERIENCED ANY PROBLEMS SINCE THAT TIME. UPDATED 10/19/18*JB

THE VEHICLE HAD NO POWER AT A STOPLIGHT. IT WAS LIKE THE VEHICLE HAD COMPLETELY SHUT DOWN, BUT THE POWER DISPLAY WAS STILL ON. I WAS UNABLE TO GO FORWARD AND THE CAR. I TURNED OFF THE ENGINE COMPLETELY AND AFTER ABOUT 30 SECS OR SO, RESTARTED THE CAR AND THEN I WAS ABLE TO REGAIN POWER. NO WARNING LIGHTS OR INDICATORS CAME ON. THEN A BURNT SMELL STARTED COMING FROM THE CAR.

FRONT COLLISION WARNING AND BRAKES DID NOT ENGAGE WHEN THIS SAFETY MECHANISM HAS BEEN FUNCTIONING IN THE PAST. WE WERE DRIVING ON THE FREEWAY IN TRAFFIC WHEN THE TRUCK AHEAD OF US BRAKED SUDDENLY. OUR PACIFICA REAR-ENDED THIS VEHICLE AT ABOUT 25-30MPH. NO AUDIBLE OR VISUAL FRONT COLLISION WARNING OCCURRED AND THE AUTOMATED EMERGENCY BRAKING SYSTEM DID NOT ENGAGE.

AFTER U73/NHTSA 18V-332 I TESTED THE SPEED CONTROL AFTER TURNING ON THE RADAR, I WAS ABLE TO SET THE SPEED AND THE VEHICLE PERFORMED AS EXPECTED. WHEN I PRESSED THE SET BUTTON AGAIN TO INCREASE THE SPEED IF I HELD THE SET BUTTON FOR MORE THAN A COUPLE OF SECONDS AND RELEASED IT THE VEHICLE RAPIDLY ACCELERATED UNTIL THE BRAKE WAS APPLIED. THIS WAS THE SAME FAULT THAT OCCURRED BEFORE THE RECALL FIX WAS APPLIED. SO THE RECALL FIX DID NOT REPAIR THE CONDITION.

WE WERE DRIVING CAR AT 25 MPH ON BUSY CITY ROAD IN GAS MODE (NOT ELECTRIC MODE) WHEN THE POWER STEERING AND ACCELERATOR STOPPED WORKING. THE CHECK ENGINE AND BATTERY INDICATOR LIGHTS LIT UP, AND A MESSAGE SAYING "CAR MUST BE IN PARK TO CONTINUE DRIVING" SHOWED UP ON THE DASHBOARD. THE BRAKES WORKED, AND WE COASTED TO A STOP AND WERE STUCK IN THE MIDDLE OF AN INTERSECTION ON A BUSY ARTERY. WHEN WE PUT THE CAR IN PARK, IT WOULD NOT THEN GO BACK INTO DRIVE OR REVERSE; THE "D" AND "R" GEAR LIGHTS WERE FLASHING. THE CAR WOULD NOT TURN OFF, IT WOULD STAY IN RUN MODE WHEN WE TRIED TO TURN IT OFF. BATTERY OPERATED FUNCTIONS, LIKE POWER SLIDING DOORS, STOPPED WORKING. EARLIER IN THE DAY, THE CAR HAD A ROUGH IDLE WHILE IN GAS MODE.

WITH JUST 200 MILES AND HAVING OWNED THE VEHICLE 3 WEEKS, VEHICLE LOST POWER ON FREEWAY AND MY WIFE COASTED OFF TO THE SIDE WITH CAR FULLY STALLING AND IGNITION LOCKING UP WITHIN 1/4 MILE. VEHICLE WAS TOWED TO DEALERSHIP BUT WORKED FINE NEXT DAY. 100 MILES LATER AND ABOUT 3 WEEKS ON DIFFERENT FREEWAY THE SAME THING HAPPENED AGAIN AND VEHICLE WAS TOWED BACK TO DEALERSHIP. THE CAR SEEMS TO STALL IN HYBRID OR GAS MODE. SERVICE STAFF CHANGED BATTERY AND TRIED VARIOUS THINGS BUT SERVICE DEPARTMENT HAD THE CAR STALL OUT AGAIN ON TEST DRIVE ON FREEWAY AND VAN WAS TOWED BACK. CHRYSLER SENT THEIR OWN SERVICE SPECIALIST AND AFTER MAIN COMPUTER WAS CHANGED AND CONTROLS SET, CAR WAS DRIVEN A COUPLE OF MILES ON CITY STREETS BY THE EXPERT BEFORE STALLING OUT. AFTER THREE MONTHS, AND LESS THAN 500 MILES, WE ARE ASKING FOR A REFUND AND THE CAR HAS YET TO BE FIXED. *TT

WHILE DRIVING ON A HIGHWAY WITH A SPEED LIMIT OF 70 MPH, A WARNING LIGHT CAME ON THAT THE BATTERY WAS CONDITIONING. I WAS THEN LIMITED TO 45 MPH WITH VERY LITTLE ACCELERATION, AND THE A/C STOPPED WORKING. THIS WAS REPAIRED, BUT HAPPENED AGAIN THREE WEEKS LATER WHEN ABOUT TO MERGE ONTO ANOTHER HIGHWAY WITH A 55 MPH SPEED LIMIT.

I TOOK MY VAN IN FOR RECALL AND WAS FIXED ON 7/16/18 FOR CRUISE CONTROL PROBLEM. EVERYDAY SINCE THE FAN COMES ON WHILE PARKED IN THE GARAGE AND CHARGING (LEVEL 2) AT A VERY HIGH NOISE LEVEL. ROLLER COASTER TYPE NOISE. YOU CAN HEAR IT ALL OVER THE HOUSE. CAR SOUNDS LIKE IT IS GOING TO EXPLODE. NEVER HAPPENED BEFORE THE RECALL FIX FOR CRUISE CONTROL. VIDEOS OF SAME TYPE OF PROBLEM ARE ON THE FACEBOOK GROUP FOR THIS CAR. SEARCH FOR "CHRYSLER PACIFICA PLUG-IN HYBRID". I ALSO VIDEOTAPED THE CAR MAKING THE NOISE BUT WON'T BE ABLE TO UPLOAD SUCH A LARGE FILE.

WHILE DRIVING AT APPROXIMATELY 55MPH, ON AN OVERPASS RAMP CONNECTING TWO DIFFERENT FREEWAYS, DRIVING UPHILL AROUND A BROAD TURN, THE CAR SUDDENLY BECAME NON-RESPONSIVE TO PUMPING THE GAS PEDAL OR APPLYING THE BREAKS. STEERING WAS STILL POSSIBLE. I TURNED ON THE HAZARD LIGHTS AND CONTINUED TO STEER THE CAR AROUND THE BEND AS IT DECELERATED (IT WAS 25MPH OR LESS BEFORE I GOT IT RESTARTED). CONCURRENTLY, I SHIFTED INTO REVERSE (I INTENDED TO TURN THE KNOB TO NEUTRAL BUT OVERSHOT DUE TO NERVES), THEN BACK INTO NEUTRAL, AND BACK INTO DRIVE. AT THAT POINT, THE GAS PEDAL BECAME RESPONSIVE AGAIN, AND THE CAR DROVE NORMALLY SUBSEQUENTLY. AT THE TIME OF THE INCIDENT, THE CAR WAS IN ELECTRIC MODE (ALTHOUGH GIVEN THAT THE CAR WAS GOING UP AN INCLINE ON THE FREEWAY, IT IS POSSIBLE THAT THE GAS ENGINE KICKED IN BRIEFLY AND I DIDN'T NOTICE), WITH APPROXIMATELY 50% BATTERY REMAINING. ADDITIONALLY, THE CAR WAS UNDER RECALL (U73/NHTSA 18V-332) FOR A CRUISE CONTROL PROBLEM AND HAD NOT YET HAD THE SOFTWARE UPDATE REQUIRED TO ADDRESS THE RECALL PROBLEM. HOWEVER, CRUISE CONTROL WAS NOT ENGAGED DURING THIS INCIDENT, AND THE DEALERSHIP TOLD ME SUBSEQUENTLY THAT THE PROBLEM I REPORTED WAS NOT PART OF THE CRUISE CONTROL RECALL. THE CAR WAS PURCHASED NEW SIX MONTHS PREVIOUSLY, AND ITS FIRST MAINTENANCE APPOINTMENT WAS SCHEDULED THE DAY FOLLOWING THIS INCIDENT. NO ACCIDENT RESULTED FROM THE INCIDENT, AND THE POLICE WERE NOT INVOLVED. DRIVING CONDITIONS WERE OPTIMAL, WITH LIGHT TRAFFIC ON A SUNNY, DRY DA

I PURCHASED THE 2018 CHRYSLER PACIFICA HYBRID IN DECEMBER 2018. IN FEBRUARY 2018 AT ABOUT 3500 MILES, THE VEHICLE'S ENGINE LIGHT TURNED ON AND THE ENGINE SOUNDED LOUD. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT A PIN WAS MISSING FROM THE EXHAUST CAMSHAFT PHASER. THE PIN WAS NOT INSTALLED WITH THE MANUFACTURE OF THE VEHICLE ACCORDING TO THE TECHNICIAN. THE EXHAUST CAMSHAFT WAS REPLACED ALONG WITH A CAMSHAFT PHASER, OIL CONTROL SOLENOID, AND CYLINDER HEAD COVER GASKET. SUBSEQUENTLY, THE TRANSMISSION FAILED AND WAS REPLACED AT ABOUT 6500 MILES IN JUNE 2018. THE VEHICLE IS NOW IN THE REPAIR SHOP AWAITING DIAGNOSIS OF ANOTHER ISSUE. I AM NOT AN EXPERT IN ENGINES. I AM CONCERNED THAT MY VEHICLE MAY NOT BE THE ONLY VEHICLE MANUFACTURED WITHOUT THE CAMSHAFT PIN. AGAIN, I AM NOT AN EXPERT, BUT I AM CONCERNED THAT THE MISSING PIN MAY RESULT IN INOPPORTUNE ENGINE FAILURE THAT COULD RESULT IN ENDANGERMENT OF OCCUPANTS OF ANY FAULTILY MANUFACTURED VEHICLES.

WHILE CRUISE CONTROL IS ENGAGED IF A VEHICLE IS ALREADY STOPPED WHEN YOU COME UPON IT, LIKE AT TRAFFIC LIGHT, WHILE YOU ARE APPROACHING THE VEHICLE WILL NOT ENGAGE THE BRAKES AS APPOSED TO WHEN YOU ARE BOTH MOVING AND THE VEHICLE IN FRONT SLOWS TO A STOP. ALSO, THE SCREEN THAT SHOWS THE 360 CAMERA AND OTHER APPS FREEZES UP RANDOMLY, MOSTLY WHILE USING THE CAMERA WHILE NOT IN REVERSE, BOTH WHEN THE VEHICLE IS MOVING AND STOPPED. *TT

VEHICLE UCONNECT SCREEN LOCKS ONTO FORWARD IMAGE WHILE MOVING FORWARD DOWN THE ROAD OR GOES BLACK ELIMINATING THE ABILITY TO ACCESS ANY OF THE CLIMATE CONTROL OR SOS FEATURES. EXTREMELY DISTRACTING AND REQUIRES VEHICLE TO BE PULLED OVER AND RESTARTED TO CLEAR.

OUR THEATER SYSTEM HAS NOT WORKED PROPERLY SINCE WE PURCHASED THE NEW VEHICLE 4 MONTHS AGO. THE CAR IS AT THE DEALERSHIP FOR REPAIR, BUT THE SOFTWARE PATCHES HAVE NOT WORKED AND HAVE CORRUPTED THE ENTIRE SYSTEM. CHRYSLER DOES NOT KNOW HOW TO FIX THE PROBLEM OR WHAT IS CAUSING THE ISSUE. MY BRAND NEW $50,000+ VEHICLE HAS BEEN SITTING AT THE DEALERSHIP WITH NO EXPECTATION ON WHEN THE PROBLEM WILL BE FIXED.

I WAS PASSING A SLOW MOVING MOTOR HOME ON STATE ROAD 19 OCALA NATIONAL FOREST . IN THE MIDDLE OF MY PASS THE ENGINE CUT OFF. I HAD ENOUGH SPEED TO FINISH MY PASS SAFELY AND PULL TO THE SIDE OF ROAD. ALL THE PANEL LIGHTS WERE FLASHING AND THE CAR WOULD NOT RESTART. I CALLED ROADSIDE ASSISTANCE CHRYSLER AND AFTER FOUR HOURS THE VEHICLE WAS TOWED TO THE NEAREST CHRYSLER DEALER. THE CAR HAS BEEN AT BECK PALATKA FLORIDA, CHRYSLER SINCE APRIL FIRST. THEY INFORMED AFTER FIVE DAYS THAT THEY WERE NOT EQUIPPED TO HANDLE REPAIRS BECAUSE OF THE NEW TECHNOLOGY ON THIS VEHICLE. I HAVE NOW BEEN INFORMED THAT I WILL HAVE TO PAY FOR TOWING FROM DEALER IN PALATKA TO THE ST. AUGUSTINE DEALER. I FEEL CONCERN FOR MY SAFETY DRIVING THIS NEW CHRYSLER HYBRID IF IT CAN BE REPAIRED. WE COULD HAVE HAD LOSS OF LIFE HAD ANOTHER VEHICLE STRUCK OUR VEHICLE APPROACHING HEAD ON. I HAD NO ACCELERATION IN THE MIDDLE OF MY PASSING, AND WITH MY WIFE AND GRANDCHILDREN IN THE CAR, THIS SITUATION COULD HAVE BEEN TRAGIC. MY CASE NUMBER IS 33839387 AND I HAVE BEEN INFORMED THAT IT IS GOING TO BE TRANSFERRED TO ANOTHER PERSON! PLEASE ADVISE AS TO MY NEXT STEP IN THIS PROCESS.

ACTIVE CRUISE CONTROL FAILS TO DETECT THE VEHICLE IN FRONT. IT HAPPENS AT LEAST ONCE A DAY. ITS DOES NOT CONVEY CONFIDENCE ON THE SYSTEM.