Page 2 of 4 · complaints 51–100 of 161

1996 Chrysler Concorde complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1996 record →

Engine and Engine Cooling › Engine
Filed Aug 1, 200352,000 milesPA

GOING 70 MPH ON A FREEWAY CAR AND STEERING WHEEL BEGAN TO VIBRATE VIOLENTLY. HEARD CLANKING NOISE EXIT THE FREEWAY. VALVE HEAD WAS ALMOST BROKEN THROUGH DUE TO ROCKER ARM SHAFT MOUNTING BOSS BREAKING. HAD TO RECEIVE ROADSIDE ASSISTANT. CHRYSLER WAS AWARE OF THE PROBLEM AND ISSUED A SERVICE BULLETIN TO MACHINE SHOPS ABOUT WHAT TO DO. THE BOLTS HAD TO REPLACED. *AK *CB

Steering › Rack and Pinion
Filed Jul 25, 200360,000 milesPA

VEHICLE IS VERY DIFFICULT TO STEER, IT WILL CONTINUOUSLY PULL TO THE LEFT/RIGHT. DEALERSHIP INDICATED THAT RACK AND PINION STEERING WAS COMING APART AT THE MOUNT.*AK

Steering
Filed Jul 23, 2003NC

TEXT OF MESSAGE SENT TO [email protected] WED., 7-23-2003. MY ELDERLY FATHER HAS A 1996 CHRYSLER CONCORDE FOR WHICH HE CURRENTLY HAS A STEERING PROBLEM. THE SERVICING DEALERSHIP IN COATS, NC HAS ADVISED THAT IT HAS A GOOD IDEA THAT IT MAY BE DEFECTIVE OR MISSING BUSHINGS, LOOSE STEERING GEAR BOLTS, OR OTHER COMMONLY KNOWN PROBLEMS. THEY FURTHER ADVISED THAT THE VEHICLE IS SAFE TO OPERATE UNTIL THEY CAN LOOK AT IT NEXT WEEK. I AM ASTOUNDED THAT THERE ARE NO RECALLS IN EFFECT FOR THIS SUBJECT. IT TOOK A SOLID HOUR FOR ME TO CUT / PASTE THE ATTACHED. THIS IS AN EXTRACT FROM YOUR RECORDS - VIVID DESCRIPTIONS WARNING OF SAFETY CONCERNS FROM CUSTOMERS. WHAT WILL IT TAKE TO REACH CHRYSLER CORPORATION'S SENSE OF CONCERN AND DUTY TOWARD THIS MATTER. WHAT IS YOUR RESPONSIBILITY TOWARD THIS MATTER? YOUR WEBSITE CITES THE FOLLOWING: "IF A SAFETY-RELATED DEFECT EXISTS IN A MOTOR VEHICLE OR ITEM OF MOTOR VEHICLE EQUIPMENT, THE MANUFACTURER MUST FIX IT AT NO COST TO THE OWNER. YOUR COMPLAINT IS THE FIRST STEP IN THE PROCESS." THE "NEXT STEP" HAS ALREADY BEEN TAKEN, AND INVESTIGATIONS #EA99031 OCT 29, 1999 AND PE99044 SEP 13, 2001 CLOSED WITH NO ASSUMPTION OF ACCOUNTABILITY BY CHRYSLER, AND NO RECALL MANDATED FOR SAFETY ISSUES. CHRYSLER OWES THIS "WELL KNOWN" PROBLEM'S FIX TO MY FATHER AT NO CHARGE. I WILL NOT STAND BY AND SEE HIM TAKEN FOR SEVERAL HUNDRED OR THOUSANDS OF DOLLARS. IT IS APPARENT THAT THIS ONE HAS SLIPPED THROUGH THE CRACKS, WAS NOT PROPERLY INVESTIGATED BY YOUR ENGINEERI

Structure › Frame and Members › Underbody ShieldsFire
Filed Jul 15, 200349,000 milesFL

WHEN DRIVING MY 1996 CHRYSLER CONCORDE, I NOTICED THE FRONT END SHAKING, AND A VERY LOUD THUMPING NOISE WHEN STARTING AND SLOWING DOWN. AFTER TAKING THE CAR TO MY MECHANIC, HE FOUND THAT THE ENTIRE RUBBER END OF THE JOINT WAS GONE. ONLY THE METAL BUSHING REMAINED. THE MOUNTING BUSHINGS THAT HOLD THE FORWARD CRADLE OR SUBFRAME ON ARE COMPLETELY ROTTED AWAY. THE NOISE IS FROM THE ENTIRE FRONT CRADLE OF THE CAR TRAVELING UP AND DOWN THE MOUNTING BOLTS AND SLAMMING INTO THE FLOORBOARD OF THE CAR. IT LOOKS AS THOUGH THE ONLY THING HOLDING THE FRONT OF THE CAR AND DRIVETRAIN IN PLACE IS THE WASHERS ON THE HEAD OF THE BOLTS. IF THE WASHERS OR BOLT HAD BROKEN, THE FRONT OF THE CAR WOULD HAVE SEPARATED FROM THE REST OF THE FRAME, AND OBVIOUSLY MY DAUGHTER WOULD HAVE TOTALLY LOST CONTROL. THIS IS A VERY DANGEROUS AND CONSTLY PROBLEM THAT SHOULD BE COMMUNICATED TO OTHER CONCORDE OWNERS. *AK

Steering
Filed Jun 20, 2003130 milesCA

CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND WITH NO WARNING THE STEERING BOLTS ARE LOOSE, AND IT IS CAUSING THE STEERING WHEEL TO JUMP AROUND, MAKING IT HARD FOR CONSUMER TO STEER THE VEHICLE. DEALER NOTIFIED.*AK *TS

Visibility › Glass, Side/Rear
Filed Jun 20, 2003NJ

PROBLEM WITH CHRYSLER CONCORDE 1996 OXYGEN SENSOR. *MR THE CONSUMER NEEDED TO REPLACE THE OXYGEN SENSOR NINE TIMES. THE DEALER REPLACED THE POWER CONTROL MODULE AND PROGRAM TO SEE IF THAT WAS THE UNDERLYING PROBLEM. (THE PROBLEM STILL OCCURRED) THE CHECK ENGINE LIGHT HAD COME ON AND THE MECHANIC FOUND THE UPSTREAM OXYGEN SENSOR NEEDED TO BE REPLACED ONCE AGAIN. THE CONSUMER REQUESTED CHRYSLER TO PAY FOR THE CORRECTION OF THE PROBLEM WITH THE OXYGEN SENSOR. THE REMOTE TO THE DOOR LOCK MADE A DIFFERENT SOUND, THE DRIVER'S WINDOW WAS NOISY AND WAS TIGHTENED AND LUBED. *SCC *JB

Exterior Lighting › Headlights › Concealment Devices
Filed Jun 9, 2003SC

1996 CHRYSLER CONCORDE PLATES ON HEADLIGHTS CAME LOOSE AND FELL ON BULB CAUSING BULB TO BURN OUT. *MR EACH HEADLIGHT ON THE CONSUMERS VEHICLE HAD COME LOOSE AND FALLEN ON THE BULB AND CAUSED THE BULB TO BURN OUT. THE VEHICLE LOST ONE HEADLIGHT AT A TIME. *SCC *JB

Structure › Frame and Members
Filed May 27, 2003133,000 milesNC

VERY DANGEROUS! WHEN DRIVING MY 1996 CHRYSLER CONCORDE THAT MY DAUGHTER USES TO GET TO SCHOOL, I NOTICED THE FRONT END SHAKING, AND A VERY LOUD THUMPING NOISE WHEN STARTING AND SLOWING DOWN. WHEN I RETURNED HOME, I DID A VISUAL INSPECTION UNDER THE CAR AND SAW THAT THE RIGHT FRONT TIRE HAD GOOD TREAD EXCEPT ON THE INNER EDGE, WHERE THE METAL BELT WAS SHOWING THROUGH. THIS WAS THE SAME SIDE WHERE MY MECHANIC JUST CHANGED THE STEERING END AFTER FINDING THE ENTIRE RUBBER END OF THE JOINT GONE. ONLY THE METAL BUSHING REMAINED. I TOOK THE CAR TO THE MECHANIC TO CHANGE THE TIRE AND ASKED HIM TO INSPECT FOR THE THUMPING NOISE. HE CAME OUT OF THE GARAGE AND TOLD ME THE CAR IS NOT TO MOVE ANOTHER INCH AND INSTRUCTED ME TO FOLLOW HIM TO THE LIFT. WHAT HE SHOWED ME HORRIFIED ME ENOUGH THAT I AM NOW WRITING YOU. THE MOUNTING BUSHINGS THAT HOLD THE FORWARD CRADLE OR SUBFRAME ON ARE COMPLETELY ROTTED AWAY. THE THUMPING NOISE IS FROM THE ENTIRE FRONT CRADLE OF THE CAR TRAVELING UP AND DOWN THE MOUNTING BOLTS AND SLAMMING INTO THE FLOORBOARD OF THE CAR. IT LOOKS AS THOUGH THE ONLY THING HOLDING THE FRONT OF THE CAR AND DRIVETRAIN IN PLACE IS THE WASHERS ON THE HEAD OF THE BOLTS. IF THE WASHERS OR BOLT HAD BROKEN, THE FRONT OF THE CAR WOULD HAVE SEPARATED FROM THE REST OF THE FRAME, AND OBVIOUSLY MY DAUGHTER WOULD HAVE TOTALLY LOST CONTROL. THANK GOODNESS MY MECHANIC FOUND THIS. AGAIN, THIS IS A VERY DANGEROUS PROBLEM. *TT

Power Train › Automatic Transmission
Filed Apr 8, 20037,000 milesCA

THE AUTOMATIC TRANSMISSION FAILED TO DOWN SHIFT. *JB

Wheels
Filed Mar 22, 200349,555 milesMD

I USE TO OWN A 1996 CHRYSLER CONCORDE LXI I HAVE ENCOUNTERED SEVERAL PROBLEMS, SUCH AS MY WHEELS FALLING OFF, LOOSENESS IN THE STEERING. A CHRYSLER DEALERSHIP STATED THE CAR SHOULD NOT BE DRIVEN ON THE ROAD AT ALL! MY ENGINE FAILED WHILE DRIVING 45 M.P.H., ALL POWER TO THE CAR DIED. I HAVE BEEN TALKING TO SEVERAL CONCORDE OWNERS AND THIS IS A WELL KNOW PROBLEM WITH THESE. I STOP MAKING PAYMENT FOR THIS CAR AFTER THE ORIGINAL DEALERSHIP WHERE I BROUGHT IT FROM WOULD NOT FIX IT WHILE UNDER WARRANTY. I FEAR FOR THE PERSON WHO HAS THIS CAR NOW, THEY COULD LOSE THEIR LIFE.*JB

Engine and Engine Cooling › Engine
Filed Mar 19, 2003NH

A NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. *JB

Steering › Rack and Pinion › Rack
Filed Feb 20, 2003110,000 milesMD

STEERING RACK REPLACEMENT IN 1996 CHRYSLER CONCORDE IS VERY COSTLY AND PROBLEMATIC. HAD I KNOWN ABOUT SUCH AN INHERENT BAD DESIGN I WOULD NEVER HAVE PURCHASED THIS VEHICLE, LET ALONE ANY CHRYSLER PRODUCT. MY PARTICULAR UNIT HAS FAILED AT THE LOW MILEAGE OF 110,000 AND BECAME DANGEROUSLY CLOSE TO FAILURE! FURTHERMORE, DURING THE REPAIR PROCESS MANY OTHER COMPONENTS HAD TO BE REPLACED DUE TO THE REQUIRED TEAR DOWN TO ACCESS THE FAILED STEERING RACK COMPONENTS. IN ADDITION TO THE STEERING RACK FAILURE, THE FUEL RAIL GASKETS ALSO FAILED IN LEAKAGE AT THE SAME TIME.

Fuel System, Gasoline › Fuel Injection System
Filed Feb 19, 200390,000 milesMD

CONSUMER WAS INFORMED FUEL WAS LEAKING FROM THE SEALS FOR THE FUEL RAIL, THE MECHANIC TOLD CONSUMER THERE WAS A RECALL REGARDING THE ISSUE, HOWEVER CONSUMER STATED THE RECALL HAD ALREADY BEEN PERFORMED, THE MECHANIC STATED THE ORIGINAL SEALS WERE STILL ON THE VEHICLE AND HAD NOT BEEN REPLACED.*JB

Steering › Rack and Pinion
Filed Jan 31, 200351,758 milesAL

ON 10/11/96 I PURCHASED A NEW CHRYSLER CONCORDE FROM A LOCAL AUTHORIZED DEALER HERE IN MONTGOMERY, AL. (VIN [XXX]) ON JAN 2001, I REPORTED TO THE CHRYSLER DEALER ABOUT THE FRONT END SUSPENSION WAS POPPING AND CRACKING WHEN YOU TURNED THE STEERING WHEEL. THE DEALER CLAIMED IT WAS TIE ROD BUSHINGS AND LOWER ARM. I ALSO TOLD THEM THAT THE STEERING WHEEL WAS NOT STRAIGHT ANYMORE WHEN DRIVING ON A STRAIGHT ROAD. THE DEALERSHIP MADE THE REPAIRS. (SOMEWHAT BETTER @$577.00 / MILEAGE WAS 36430) ON 31 JAN 03, I TOOK THIS VEHICLE TO THE AUTOMOTIVE SERVICE CENTER, HERE IN MONTGOMERY, AL. (MILEAGE IS 51758) FOR A FRONT END ALIGNMENT AND TIRE BALANCE. (THE CAR'S STEERING LATELY SEEMED TO HAVE A LOT OF PLAY) ON THIS DATE, AT APPROX 9:30 AM, I RECEIVED A CALL FROM THE MONTGOMERY SERVICE CENTER ([XXX] / SERVICE MANAGER/ PHONE NR. 334-281-2886) INFORMING ME THAT THE "RACK AND PINION " STEERING NEEDED TO BE REPLACED ASAP, AS THIS CONDITION GOOD BE A SAFETY FACTOR IN DRIVING THE CAR. HE SAID THE "WHOLE" RACK AND PINION STEERING ASSEMBLY WAS MOVING WHEN THE STEERING WHEEL WAS BEING TURNED, AN UNSAFE CONDITION. [XXX] ALSO TOLD ME THAT HE HAS SEEN AND REPAIRED SEVERAL CHRYSLER PRODUCT VEHICLES WITH THE SAME PROBLEM. (PREMATURE FAILURE OF THE RACK AND PINION STEERING ASSEMBLY) CHRYSLER IS AWARE OF THIS PROBLEM AS [XXX] SHOWED ME A CHRYSLER "TECHNICAL SERVICE BULLETIN": NR. 19-001-01/GROUP: STEERING/DATED 23 MARCH 2001. THIS ALSO COVERED VEHICLES FROM 1993-2001 CHRYSLER, DODGE, AND EAGLE. IF THIS STE

Engine and Engine Cooling
Filed Jan 24, 2003MN

UNDER VEHICLE WAS WATER WITH TRANSMISSION FLUIDS, VEHICLE WAS SERVICED BY DEALER TECHNICIAN ENGINE PARTS NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER INFORMATION. TS

Steering › Rack and Pinion
Filed Oct 17, 2002WA

WHEN MAKING TURNS IN EITHER DIRECTION THERE IS LOUD NOISE COMING FROM THE FRONT END. DEALER DETERMINED THE RACK AND PINION NEEDS TO BE REPLACED.

Air Bags › Frontal1 injured
Filed Sep 25, 2002KS

CONSUMER STATES THAT THE VEHICLE WAS INVOLVED IN A LOW IMPACT AACIDENT OF 5 MPH 0R LESS AND BOTH AIR BAGS DEPLOYED. DEALER NOTIFIED. CONSUMER SUFFERED HEARING LOSS DUE TO THE SOUND EMMITTED FROM THE AIR BAGS WHEN THEY OPENED. CHRYSLER HAS DECLINED ANY RESPONSIBILITY. *JG

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Aug 12, 200200

THE METAL SCREW THAT HOLDS THE AIR FILTER COVER IN PLACE WILL CAUSE THE HOLES TO BECOME STRIPPED, LEAVING THE CUSTOMER UNABLE TO REPLACE THE FILTER, CONSUMER STATES THAT THIS ONLY LEAVES HIM TO HAVE THE WHOLE UNIT REPLACED. *SLC

Suspension
Filed Jul 3, 2002PA

CONSUMER STATES THE RIGHT FRONT STRUT WAS REPLACED, THE RIGHT REAR STRUT WAS LEAKING, ALSO THERE WAS A CLUNKING NOISE COMING FROM THE STEERING, THE DEALER REPLACED THE FRONT SWAY BAR.*JB

Steering › Rack and Pinion
Filed Jun 28, 2002MI

WHEN MAKING A TURN IN EITHER DIRECTION, VEHICLE WAS VERY HARD TO STEER. DEALER DETERMINED THAT RACK AND PINION NEEDED TO BE REPLACED.*AK *TT

Structure › Body
Filed Jun 25, 2002LA

CONSUMER NOTICED THAT INSIDE OF TRUNK WAS WET. CONSUMER LIFTED COVER TO SPARE TIRE, AND COMPARTMENT WAS WET. JACKS AND WRENCH WERE RUSTED. CONSUMER FELT WATER WAS GETTING INTO VEHICLE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Power Train › Automatic Transmission
Filed Jun 20, 2002OK

I'VE HAD 3 REBUILT TRANSMISSIONS AND AT THIS TIME MY CHRYSLER IS LEAKING TRANSMISSION FLUID. *AK

Fuel System, Gasoline › Fuel Injection SystemFire
Filed Jun 7, 2002MO

THE CONSUMERS VEHICLE CAUGHT FIRE PRIOR TO RECALL NOTICE 98V-184. NLM

Suspension › Rear
Filed Apr 25, 2002MI

FRONT SWAY BAR BUSHINGS CRACKED AND WAS REPAIRED PREVIOUSLY. *AK REAR SWAY BAR BUSHING CRACKED CAUSING A RATTLE IN REAR SWAY BAR. WATER PUMP WAS LEAKING AND WAS REPLACED. THE STEERING PUMP WAS LEAKING AND WAS REPLACED. *YH

Power Train › Automatic Transmission › Control Module (tcm/Pcm/Tecm)
Filed Feb 11, 2002MD

VEHICLE IS MISFIRING, DEALER WILL NOT REPLACE OR REPAIR THE POWERTRAIN CONTROL MODULE (PCM), EVEN THOUGH THE PCM SHOULD BE COVERED UNDER WARRANTY. *TT

Steering › Rack and Pinion
Filed Jan 17, 2002MN

STEERING RACK AND PINION BEGAN MAKING LOUD POP AND/OR CREAKING NOISE WHEN TURNING STEERING WHEEL RIGHT OR LEFT WHEN VEHICLE IS COLD (<30 DEGREES F). LATER THE SAME WEEK, AFTER STARTING COLD CAR IN PARKING LOT, PULLED OUT OF PARKING SPACE AND LOST POWER ASSIST IN STEERING - WITH POWER STEERING DRIVE BELT SCREACHING. NARROWLY MISSED COLLISION WITH PARKED CAR. AFTER ENGINE IS WARMED UP 2 OR MORE MINUTES, STEERING SEEMS TO FUNCTION NORMALLY. DEALER EVALUATION SAYS REPLACE RACK AND PINION STEERING GEAR AT COST OF $1868. TSB HAS BEEN ISSUED FOR THIS DEFECT. DEALER INDICATES THAT EARLIER MODEL YEARS (93-95) HAD BUSHING REPLACEMENT KIT FOR ABOUT $15, BUT '96 MODEL REQUIRES REPLACEMENT OF STEERING GEAR AT $1500 PARTS COST. TWO MONTHS AGO HAD LOOSE TIE ROD REPLACED - WHICH MIGHT BE RELATED. I WILL NOT DRIVE CAR WITH THIS CONDITION - FEARING STEERING FAILURE. BUT CANNOT SPEND $1800 TO FIX - NO AFTERMARKET STEERING GEAR IS AVAILABLE.*AK

Steering › Rack and Pinion
Filed Dec 27, 2001TX

BOTH STEEL LINES ON THE RACK AND PINION STEERING RUPTURED, CAUSING POWER STEERING FLUID TO SPRAY ONTO THE ENGINE, ALSO THERE WAS A LOSS OF STEERING, CONSUMER STATES THAT THE OTHER LINE RUPTURED ONE MONTH LATER. *JB

Steering › Rack and Pinion
Filed Oct 24, 2001FL

WHILE DRIVING VEHICLE AND TURNING STEERING WHEEL TO CRUISE INTO NEXT LANE WOULD HEAR A LOT OF SCRAPPING NOISES. HAD COME UPON A STOP AND WOULD HEAR A SCRAPPING NOISE FROM FRONT END. HAD TAKEN VEHICLE TO DEALERSHIP, AND MECHANIC REPLACED RACK AND PINION WHICH INDICATED A PROBLEM WITH STEERING.*AK

Steering › Rack and Pinion
Filed Aug 8, 2001CA

LARGE BOLTS HOLDING RACK AND PINION SHEARED OFF

Engine and Engine Cooling › Engine › Gasoline
Filed Jun 21, 2001MD

CAR INTERMITTENTLY STALLS FOLLOWING INITIAL SHIFT FROM PARK OR DRIVE. VEHICLE LOCKS IN 2ND GEAR (LIMP MODE). POOR SHIFTING, DELAY IN GEAR FROM PARK TO DRIVE. DELAY ENGAGEMENT AT VEHICLE START UP.*AK

Steering › Rack and Pinion
Filed Jun 19, 2001WA

BUSHINGS ON RACK AND PINION NOT PRESENT (TWO EACH). REPAIRED 3 TIMES. DEALER SAID IT WAS NORMAL. COST TO REPLACE $6 BUSHINGS THIS TIME - $1200+, BECAUSE CHRYSLER NO LONGER SELLS JUST THE BUSHINGS - MUST BUY THE WHOLE RACK AND PINION. LOTS OF PLAY IN THE WHEEL AND HAS RUINED THE TIE RODS AND INNER BUSHINGS THREE TIMES. NO RECALLS? EVERY DEALER HAS THE RACK AND PINION GEAR ASSEMBLY IN STOCK ( 3 TO 6 UNITS)!!! SOMETHING IS WRONG. *AK

Steering › Rack and Pinion
Filed May 14, 2001GA

RACK AND PINION BUSHINGS ARE WORN OUT AND TIE RODS ARE GONE . DEALER HAS INSPECTED, AND WILL REPAIR VEHICLE AT OWNER'S EXPENSE. *AK *JB

Steering › Linkages › Tie Rod Assembly
Filed Apr 9, 2001VA

THE COMPLETE STEERING MECHANISM AND ROD HAD TO BE REPLACED, THE ROD NEEDED REPLACEMENT A SECOND TIME. NLM

Steering › Rack and Pinion
Filed Mar 24, 2001NC

THESE ONGOING PROBLEMS THAT NEVER SEEM TO BE CORRECTED. NO SAFETY DEFECT MENTIONED. *AK

Steering › Rack and Pinion
Filed Mar 19, 2001IL

WE PURCHASED THIS CAR NEW. IT HAS ALWAYS HAD ALIGNMENT PROBLEMS WHICH WERE REPORTED TO THE DEALERSHIP. WE FINALLY DECIDED TO LIVE WITH THE PROBLEM BECAUSE WE GOT TIRED OF NO SERVICE. IN OCT OF 2000 WE HAD BOTH INNER TIE ROD ENDS AND THE LEFT OUTER TIE ROD END REPLACED. THE RACK ASSEMBLY WAS NEVER ADDRESSED IN THIS REPAIR. AS STATED EARLIER WE HAVE COMPLAINED ABOUT THE STEERING. I HAVE SEEN MANY COMPLAINTS ON YOUR WEB SITE FOR THE SAME PROBLEMS. WILL PEOPLE HAVE TO BE INJURED BEFORE CHRYSLER ACCEPTS RESPONSIBILITY FOR THEIR POOR DESIGN.

Steering › Rack and Pinion › Rack
Filed Feb 28, 2001VA

THE POWER STEERING RACK FAILED AND THE STEERING ROD BROKE. NLM

Unknown or Other
Filed Feb 19, 2001OH

TRANSMISSION HAS LEFT US STRANDED ON THREE OCCASIONS...TWICE ON A BUSY FREEWAY. CAR LOCKED UP THROWING OCCUPANTS FORWARD IN A VIOLENT FASHION. *AK

Seats › Front Assembly › Recliner
Filed Feb 7, 2001OH

THE BACK OF MY SEAT SEEMED TO MOVE UP AND DOWN SO I TOOK IT OUT AND WHERE THE METAL BRACKET WHICH IS A ONE PIECE METAL FRAME FROM ON THE BACK OF THE SEAT BROKE ON THE RIGHT SIDE OF THE DRIVERS SEAT. HAD BOTH BRACKET BROKE THE BACK OF THE SEAT WOULD HAVE FALLEN INTO THE BACK SEAT OF THE CAR WITH THE DRIVER WHICH COULD HAVE CAUSED AN ACCIDENT. I CALLED CHRYSLER AND THEY SAID THERE WASN'T ANY RECALLS ON IT . I HAVE NEVER HAD ANY SEAT IN ANY CAR I'VE EVER OWNED DO THAT! IT'S A POWER SEAT AND I SHUDDER TO THINK WHAT KIND OF MONEY THEY WILL WANT TO FIX IT. I THINK THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION FOR THE SAFETY OF ME AND ANYONE IN THE CAR WITH ME. I TOOK PICTURES OF THE BROKEN BRACKET. *AK

Suspension › Front
Filed Feb 5, 2001IL

MAJOR PULL TO RIGHT. 2ND ALIGNMENT PROBLEM IN 10K MILES. DEALER REPORTS WORN TIE ROD END. OTHER COMPLAINTS TO SAME PROBLEM AND TSB'S. DEALER REFUSES TO REPLACE AT N/C. 2ND TIRE NEEDS TO BE REPLACES. *AK

Steering › Rack and Pinion
Filed Jan 13, 2001PA

POWER STEERING BECAME QUITE DIFFICULT AT TIMES ... HARD TURNING WITHOUT POWER ASSIST ...DEALER WILL REPLACE RACK AND PINION GEAR ASSEMBLY WITH NEW RACK AND PINION GEAR ASSEMBLY ON JANAURY 15, 2001 AT A COST TO ME OF $1,156 PLUS TAX ... THIS CAR IS NOT DRIVEN HARD BY ME OR MY WIFE (SENIOR CITIZENS) ... THIS APPEARS TO ME TO BE A DEFECT IN DESIGN OR MANUFACTURING FOR THE GEAR ASSEMBLY TO FAIL AFTER ONLY 57,000 MILES. *AK

Steering › Hydraulic Power Assist › Pump
Filed Jan 11, 2001LA

SINCE WE BOUGHT THIS VEHICLE WE HAVE HAD PROBLEMS WITH THE STEERING. I AM ON THE FOURTH POWER STEERING PUMP. THE INNER TIE ROD END WHERE ABOUT TO FALL OUT ALL OF A SUDDEN WHEN MY WIFE WAS DRIVING WHICH COULD HAVE CAUSED A BAD ACCIDENT. THE STEERING STARTED HANGING UP HERE LATELY AND THE SHOP FOUND THE RACK AND PINION BAD. NOW YOU CAN'T TELL ME THAT THERE IS NOT A PROBLEM WITH THE FRONT END ON THIS CAR! LAST WEEK THE DIPSTICK BROKE OFF IN THE TUB. THIS IS THE SECOND TIME THIS HAPPENS. THE FIRST TIME THE CAR WAS STILL UNDER WARRANT AND THEY REPLACED IT . THESE ITEMS SHOULD NOT BE GOING OUT ON A CAR NO OLDER THAN THIS CAR IS. I REPORTED THIS TO CHRYSLER AND THEY DON'T SEEM TO CARE OR STAND BEHIND THEIR PRODUCT. YOUR HELP WOULD BE GREATLY APPRECIATED. I AM HAVING TO SPEND A LOT OF MONEY AND AM INCONVIENCED. THIS IS NOT FAIR TO THE CONSUMER.

Steering › Rack and Pinion
Filed Jan 8, 2001PA

AFTER TURNING INTO A SIDE STREET, I STOPPED WHEN I HEARD A LOUD POP. I TRIED TO BACK UP, ONLY TO DISCOVER I HAD NO STEERING. AFTER HAVING THE CAR TOWED TO A SHOP, I LEARNED THAT THE BOLTS HAD SHEARED OFF OF THE RACK. FORTUNATELY, I WASN'T MOVING WHEN THIS HAPPENED. *AK

Steering › Rack and Pinion
Filed Jan 8, 2001PA

I TURNED INTO A SIDE STREET TO TURN AROUND WHEN I HEARD A LOUD POP. WHEN I TRIED TO BACK UP, I DISCOVERD I HAD NO STEERING. AFTER I HAD THE CAR TOWED INTO A SHOP, I LEARNED THAT THE BOLTS HAD SHEARED OFF OF THE RACK. FORTUNATELY, I WASN'T MOVING WHEN THIS HAPPENED.*AK

Fuel System, Gasoline › Fuel Injection System
Filed Dec 20, 2000FL

VEHICLE HAS A HAIRLINE CRACK IN FUEL RAIL, THERE IS RECALL 98V184000 FOR THIS PROBLEM. BUT, THIS VEHICLE IS NOT PART OF RECALL DUE TO VIN. *AK

Steering › Rack and Pinion
Filed Dec 14, 2000CA

WHEN DRIVING VEHICLE WOULD DRIFT AND BECOME HARD TO MANAGE, THIS WAS DUE TO BAD RACK AND PINION STEERING. THE DEALR HAS BEEN CONTACTED.*AK

Steering › Rack and Pinion
Filed Dec 11, 2000NY

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Steering › Linkages
Filed Nov 16, 2000VA

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 31, 2000OH

ABS FAILED WHILE THE GEAR SHIFT WAS MOVED FROM REVERSE TO DRIVE. *SLC

Suspension › Front › Wheel Bearing
Filed Oct 23, 2000IL

PE99031; BUSHING THAT HOLDS TRACK ASSEMBLY HAS FAILED ,ALMOST FEELS THAT POWER STEERING GOES TO MAUNAL STEERING. PLEASE PROVIDE FURTHER INFORMATION.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 20, 2000OH

WHEN DEPRESSING BRAKE PEDAL PEDAL WENT TO THE FLOORBOARD WITHOUT ANY INDICATION. FAILURE OCCURED IN PARKING LOT. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1996 Chrysler Concorde → · Every Concorde year → · How the figures are calculated →