Page 8 of 9 · complaints 351–400 of 440

2001 Chevrolet Suburban complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2001 record →

Engine and Engine Cooling › Engine
Filed Apr 28, 20036,000 milesCA

WHEN THE CONSUMER SLOWED THE VEHICLE DOWN TO MAKE A TURN, THE ENGINE SHUT OFF. *JB

Seat Belts › Rear/Other
Filed Apr 8, 2003FL

THE 2ND ROW RIGHT OUT BOARD BELT WAS LOCKED IN THE OPEN POSITION AND THE 3RD ROW LEFT OUT BOARD BELT WAS LOCKED IN THE FULLY RETRACTED POSITION. *JB

Seat Belts
Filed Apr 8, 200345,500 milesTX

THE PASSENGER SEAT BELT LOCKED UP SO TIGHT, THE PASSENGER WAS UNABLE TO MOVE. THE SEAT BELT DID NOT GIVE ANY ROOM FOR MOVING COMFORTABLY. *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Control Unit/Module
Filed Apr 5, 200340,200 milesTX

ABS MODULE FAILED AT 40,200 MILES WITH NO APPARENT REASON. DEALER SAID IT WAS AN INTERNAL FAILURE. GM DID REFUND 50% OF THE REPAIR COST AS THE PART SHOULD NOT HAVE FAILED SO SOON. *JB

Electrical System
Filed Apr 5, 200326,500 milesWA

STARTING ABOUT THREE WEEKS AGO, OUR 2001 SUBURBAN WOULD "SHUT DOWN" WITHOUT WARNING. IT COULD BE RE-STARTED. THIS HAPPENED 15 - 20 TIMES DURING THESE THREE WEEKS. IT HAS BEEN IN AND OUT OF THE DEALERSHIP DURING THIS PERIOD AND THE PROBLEM COULD BE REPLICATED AT THE DEALERSHIP ON OCCASION. AS OF NOW THERE IS NO CURE AND WORK CONTINUES. IT'S BELIEVED TO BE ELECTRICAL IN NATURE. TO THIS POINT, THE WIRING FROM THE KEY-SWITCH TO THE COMPUTER HAS BEEN BYPASSED, THE ON-BOARD COMPUTER HAS BEEN REPLACED, THE IGNITION MODULE HAS BEEN REPLACED. THE PROBLEM PERSISTS, WITH A POTENTIALLY DISASTROUS OUT COME. *JB

Electrical System
Filed Apr 3, 200327,000 milesWA

WE OWN A 2001 CHEVROLET SUBURBAN. BEGINNING ABOUT THREE WEEKS AGO THE ENGINE WOULD SHUT OFF WITHOUT WARNING. THIS HAS HAPPENED MANY TIMES. THE VEHICLE HAS BEEN IN THE DEALERS SHOP NEARLY CONSTANTLY FOR THREE WEEKS AND THEY CAN FIND NO SPECIFIC CAUSE OR A CURE FOR THE PROBLEM.

Parking Brake
Filed Apr 2, 200350,809 milesTX

I AM CONCERNED THERE IS A CHEVROLET MANUFACTURING DEFECT, IF WHAT THE LONE STAR CHEVROLET REPRESENTATIVE TOLD ME IS CORRECT AND AN UNUSED EMERGENCY BRAKE IN A 2001 SUBURBAN CAN DESTROY ITSELF AT ANY TIME MAKING THE VEHICLE UNSAFE TO DRIVE. ON 3/10/2003 I TOOK THE VEHICLE TO LONE STAR CHEVROLET FOR ITS 50K MILE ROUTINE MAINTENANCE. NOTHING WAS WRONG WITH THE VEHICLE, EXCEPT FOR A SQUEALING FROM THE RIGHT SIDE WHEN THE BREAKS WERE APPLIED. I ASKED THEM TO CHECK THE BRAKES. ON THEIR FIRST CALL, THE REPRESENTATIVE SAID THE MECHANIC FOUND THE FRONT BRAKE ROTORS TO BE GLAZED OVER, CAUSING THE NOISE. I TOLD THEM TO FIX IT, A STANDARD WEAR REPAIR ITEM. LATER, THE REPRESENTATIVE CALLED AGAIN TO SAY THE MECHANIC FOUND THE EMERGENCY BRAKES WERE BROKEN,NOT HOLDING AGAINST THE DRUM, WHICH CAUSED, THE CAR TO BE UNSAFE TO THE POINT IT WOULD NOT PASS INSPECTION. WHEN I ASKED HOW THAT COULD BE SINCE I HAD NOT EXPERIENCED ANY DIFFICULTY IN STOPPING VEHICLE, HE SAID THE EMERGENCY BRAKE WAS A TOTALLY SEPARATE SYSTEM FROM THE REGULAR BRAKES. I POINTED OUT SEVERAL FACTS TO HIM: 1)I PURCHASED THE CAR NEW AND HAVE BEEN THE ONLY PERSON TO DRIVE THE CAR EXCEPT WHEN IT WAS IN THEIR SHOP FOR REPAIRS. 2)I HAVE NEVER (NOT ONCE) ACTIVATED THE EMERGENCY BRAKE ON THE VEHICLE AND I ALWAYS CHECK TO MAKE CERTAIN ITS NOT ON WHEN ITS RETURNED FROM REPAIRS. 3)THE CAR PASSED ITS ANNUAL INSPECTION DURING 12/2002 WITH THE INSPECTION DONE BY THEIR FACILITY. THERE WAS NO MENTION ABOUT THE EMERGENCY BRAKE NOT WORKING TH

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Mar 29, 2003TX

DEFECTIVE FUEL PUMP. MR CORRESPONDENCE IN REFERENCE TO A 2001 CHEVROLET SURBURBAN. *CB *JB

Power Train › Automatic TransmissionCrash
Filed Mar 28, 200316,000 milesTX

MY 2001 CHEVROLET SUBURBAN GOT IN AN ACCIDENT DUE TO PARKING PAWL FAILURE WHILE PARKED ON A SLOPED SURFACE. PARKING PAWL IS A TRANSMISSION GEAR SAFETY LOCKING MECHANISM THAT WILL PREVENT A VEHICLE FROM MOVING WHILE IN PARK POSITION. I CONTACTED GENERAL MOTORS PRODUCT ALLEGATION DEPARTMENT TO INFORM ABOUT THIS SERIOUS DEFECT. GENERAL MOTORS ASSIGNED AN INVESTIGATOR TO GATHER DETAILS AND INFORMATION THE INVESTIGATOR SUBMITTED ALL THE INFORMATION AND DETAILS OF THE ACCIDENT TO A GENERAL MOTORS ENGINEERS WHO WILL REVIEW THE CAUSE OF THE FAILURE OF THE PARKING PAWL. INITIAL FINDING BY GM AUTHORIZED SERVICE REPAIR SHOP, THE CAUSE OF THE FAILURE WAS THE PREMATURE WEARING OF THE PARKING PAWL MECHANISM. FROM A DESIGN STANDPOINT THIS PARKING PAWL MECHANISM BY NO MEANS SHOULD NOT BE SUBJECTED TO ANY PREMATURE WEARING. OTHERWISE, THIS IS A SERIOUS AND DANGEROUS DESIGN ERROR. AFTER SEVERAL MONTHS OF REVIEW AND INVESTIGATIONS, GM SAID THEY FOUND THAT IT WAS MATERIAL DEFECT. THE BIG QUESTION NOW IS HOW MANY 2001 CHEVY SUBURBAN WAS AFFECTED BY THIS MATERIAL DEFECT. ALSO, GM REPRESENTATIVE WAS RELUCTANT TO PROVIDE ME A COPY OF THE INVESTIGATION RESULTS CONDUCTED BY THEIR DESIGN ENGINEERS. THE PARKING PAWL MECHANISM FAILURE CANNOT BE DETECTED EASILY BY AN AVERAGE PERSON, UNLESS A THOROUGH INVESTIGATION WILL BE CONDUCTED OR AN ACCIDENT WILL OCCURRED. ALSO, MY 2001 CHEVROLET SUBURBAN WAS DISCOVERED BY GM AUTHORIZED SERVICE SHOP THAT THE EMERGENCY PARKING BRAKE WAS HAVING A PREMATURE WEARING ON T

Engine and Engine Cooling › Engine
Filed Mar 26, 2003CA

VEHICLE SHUTS OFF ON FREEWAY WITH NO ADVANCE WARNING CAUSING LOSS OF POWER TO BRAKES, STEERING AND ALL OTHER COMPONENTS. INCIDENT HAPPENED ON MORE THAN ONE OCCASION. DEALER COULD NOT DUPLICATE OR REPAIR PROBLEM. *JB

Parking Brake
Filed Mar 20, 2003TX

THE EMERGENCY PARKING BRAKE EXPERIENCED PREMATURE WEAR. *NLM

Parking Brake
Filed Mar 14, 2003TX

THE VEHICLE FAILED STATE INSPECTION DUE TO THE EMERGENCY BRAKE BEING INOPERATIVE. TOOK VEHICLE TO DEALER WHO DIAGNOSED A MANUFACTURER'S DESIGN FLAW WITH THE EMERGENCY BRAKE. THE DESIGN OF THE EMERGENCY BRAKE PLACED IT IN CONTACT WITH THE ROTORS WHICH CAUSED PREMATURE WEAR. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Feb 20, 200331,000 milesTX

THE REAR BRAKE PADS EXPERIENCED PREMATURE WEAR.*JB

Service Brakes, Hydraulic › Power Assist
Filed Feb 13, 200358,821 milesFL

I AM WRITING TO COMPLAIN ABOUT THE SECOND FAILURE OF THE "POWER ASSIST" FEATURE ON MY 2001 CHEVROLET SUBURBAN. THE FIRST FAILURE OCCURED DURING JANUARY OF 2002, AND THE POWER STEERING PUMP WAS REPLACED AT FOX CHEVROLET DEALERSHIP IN LAUREL, MD. IN THE 2002 EVENT, I EXPERIENCED A HIGH PITCH WHINING AND VIBRATIONS IN THE STEERING, AS WELL AS THE BRAKE PEDAL. IN EFFECTING THIS REPAIR, CHEVROLET REPLACED THE POWER STEERING PUMP. DURING THE LATTER PART OF NOVEMBER 2002, THE HIGH PITCH WHINING AND VIBRATION RETURNED. I TOOK THE VEHICLE TO BILL SEIDLE'S CHEVROLET IN CLERMONT, FL IN NOVEMBER OF 2002, AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE STEERING OR BRAKING SYSTEM. UNFORTUNATELY, THEY WERE WRONG. ON TUESDAY EVENING, 2/4/2003, WHILE DRIVING WITH MY SEVEN YEAR OLD, THE SAME HIGH PITCH WHINING, AND PULSING IN THE BRAKE PEDAL RETURNED. THIS TIME IT RESULTED IN THE TOTAL LOSS OF POWER STEERING AND BRAKES WHILE EXITING A LOCAL HIGHWAY SYSTEM IN THE ORLANDO AREA. FORTUNATELY, I WAS DRIVING AS IT TOOK QUITE A BIT OF STRENGTH, TO STEER AND STOP THE VEHICLE AFTER THE LOSS OF THE POWER ASSIST SYSTEM. AT WHAT POINT DOES THE FAILURE OF SUCH A CRITICAL PART OF THIS VEHICLE GET LABELED AS A DEFECT IN THIS SYSTEM. THE FAILURE OF THIS SYSTEM, COULD HAVE CAUSED INJURY TO ME AND MY FAMILY (SON). HAD MY WIFE BEEN DRIVING THIS TRUCK, THE RESULT MAY HAVE BEEN GRAVELY DIFFERENT. I PURCHASED THIS VEHICLE BECAUSE OF THE REPUTATION FOR DURABILITY IN THE INDUSTRY, WITH THE EXPECTATION OF PURCHASIN

Power Train › Automatic TransmissionCrash1 injured
Filed Jan 24, 200316,000 milesTX

I WOULD LIKE TO REQUEST YOUR AGENCY TO CONDUCT A THOROUGH INVESTIGATION ABOUT A DEFECTIVE PARKING PAWL ON A 2001 CHEVY SUBURBAN, THIS PARKING PAWL MECHANISM SUPPOSED TO LOCK THE TRANSMISSION GEAR TO PREVENT A VEHICLE TO ROLL OR MOVED WHILE ON PARK POSITION, ESPECIALLY ON A ROLLING HILLS OR SLOPED PARKING LOT. I AM SHARING THIS INFORMATION FOR THE SAFETY OF THE GENERAL PUBLIC AND CONSUMERS WHO OWNED A 2001 CHEVY SUBURBAN, BECAUSE THE VEHICLE HAS THE TENDENCY TO MOVED WHILE ON PARKED POSITION ON A ROLLING HILLS OR SLOPED PARKING LOT. THIS PROBLEM CANNOT BE DETECTED EASILY BY AN AVERAGE PERSON. THE VEHICLE NEED TO BE INSPECTED AT THE DEALERSHIP SERVICE SHOP AND HAVE IT CHECK FOR A SIGN OF A WORN OUT OF THE PARKING PAWL MECHANISM. THIS INFORMATION WILL BENEFIT CURRENT OWNERS OF 2001 CHEVY SUBURBAN THAT GM IS NOT MORE THAN WILLING TO PAY ANY OUT OF POCKET EXPENSES WILL INCURRED IN CASE OF AN ACCIDENT. UNLESS SOMEONE WILL GET SERIOUSLY INJURED AS CASE MAY BE. THIS INPUT WAS ON BASED ON THE ACCIDENT HAPPENED ON MY 2001 CHEVY SUBURBAN LAST JUNE 20,2002. THE BODY REPAIR COST OF MY 2001 CHEVY SUBURBAN WAS $4000 PLUS.

Fuel System, Other › Storage › Fuel Gauge System
Filed Jan 12, 200320 milesFL

WE BOUGHT A 2001 CHEVY SUBURBAN , BRAND NEW. SINCE WE OWNED IT, THE AIR CONDITIONER MOTOR FAILED THE FIRST MONTH, FRONT LEFT SHOCK POPS WHEN TURNING, DRIVER'S SEAT WARMER DOESN'T WORK (POSSIBLE FAULTY SWITCH), THE 5.3 LITER ENGINE KNOCKS AND PINGS LIKE CRAZY EVEN WHEN USING 93 OCTANE FUEL ON A STEADY BASIS. THE FRONT PASSENGER SEAT WAS FOUND TO HAVE CRACKED SEAT RAILS BUT DEALER HAD NO REPLACEMENT RAILS, HAVE TO ORDER THEM. GAS GAUGE DOESN'T READ RIGHT (WHEN ON THE RED LINE IT STILL HAS 6 GALLONS IN THE TANK OR 20% FUEL LEFT) THE THING IS A PIECE OF CRAP! GM DIDN'T GIVE A DARN EITHER. IF YOU CALL TO COMPLAIN YOU GET THE RUN AROUND. THIS IS THEIR TOP OF THE LINE PASSENGER TRUCK (SUBURBAN LT) AND DEFINITELY NOT SOMETHING THEY SHOULD BE PROUD OF. I DEFINITELY WILL NOT BUY ANOTHER, MY PARENTS JUST BOUGHT A NEW FORD EXPEDITION SINCE THEY SAW ALL THE CRAP BREAKING ON THIS THING. OTHER FRIENDS HAVE ALSO NOT GM AFTER SEEING FIRST HAND MY BRAND NEW LEMON. ANOTHER FRIEND OF MINE IS ON HIS 3RD REPLACEMENT MOTOR FOR HIS CAMARO WINDOW. HE BOUGHT AC DELCO MOTORS EACH TIME AND THEY ALL STOPPED WORKING WITHIN ONE YEAR. ALL OF THESE PRODUCTS, INCLUDING MY SUBURBAN ARE BEING MADE IN MEXICO I JUST FOUND OUT. I THINK THAT THEY MUST HAVE A BIG PROBLEM WITH QUALITY CONTROL DOWN THERE OR THEIR SAMPLING SIZE IS NIL. WELL I HOPE GM HAS MADE A BUNDLE OF PROFITS OFF NAFTA BECAUSE THEY'VE DEFINITELY LOST AT LEAST 7 SALES THAT I KNOW OF DUE TO MY $40,000 PIECE OF CRAP. I WOULDN'T RECOMMEND THIS CAR TO AN

Seat Belts
Filed Jan 7, 2003TX

NAR 1/29/2003. WITHIN THE FIRST 3 MONTHS OF OWING THE VEHICLE, THE SAFETY BELT ON THE REAR PASSENGER 3RD SEAT MALFUNCTIONED. THE SEAT BELT CAN'T BE PULLED AWAY FROM THE SEAT BACK TO SEURE IT AND ANY PASSENGERS. GM WOULD NOT COVER THE SEAT BELT UNDER WARRANTY, THEY STATED THAT THE MILEAGE LIMIT ON THE WARRANTY HAD EXPIRED. *JB

Tires
Filed Dec 25, 200236,000 milesIN

I HAVE A SUBURBAN WITH WILDERNESS LE TIRES - P265 70R 16. HAD A "FLAT TIRE" WHILE DRIVING. WHEN I STOPPED TO PUT AIR INTO THE TIRE, IT WAS TOTALLY MISHAPED WITH NUMEROUS BUBBLES IN THE RUBBER. COULD FIND NO APPARENT REASON FOR THE FLAT, AND COULD STILL HEAR AIR ESCAPING THROUGH THE TIRE. MY VEHICLE WAS ASSEMBLED IN MEXICO AT THE PLANT THAT IS INVOLVED IN THE RECALLS. THE RECALL COVERS TIRES FROM CARS ASSEMBLED IN THAT PLANT IN APRIL AND MAY OF 2000. MY CAR WAS ASSEMBLED THERE IN AUGUST OF 2000. I BELIEVE THAT THE RECALL SHOULD POSSIBLY BE EXTENDED TO A LARGER TIME FRAME. I AM GOING TO HAVE ALL OF MY TIRES INSPECTED.

Parking Brake › Conventional
Filed Nov 26, 200249,346 milesTX

CONSUMER STATED HAD PROBLEMS WITH THE EMERGENCY BRAKE. ALSO STATED THAT VEHICLE WOULD NOT PASS THE INSPECTION ON HIS STATE. DEALER AND MANUFACTURE WAS CONTACTED AND ALSO SAID THAT SINCE THEIR WAS NO RECALL CONSUMER WILL HAVE TO PAY FOR IT. TS DEALER FOUND PARK BRAKE SHOES WORN TO METAL. DEALER REPLACED PARK BRAKE SHOES AND LEFT REAR ROTOR. *TT

Power Train › Manual Transmission
Filed Nov 21, 2002GA

CONSUMER STATES WHILE DRIVING AT HIGHWAY SPEED THE TRANSMISSION SLIPPED CAUSING THE VEHICLE TO STALL. TS

Power Train › Automatic Transmission
Filed Oct 30, 2002GA

TRANSMISSION HAS NOT BEEN SHIFTING CORRECTLY FOR A LONG TIME. BECAME VERY NOTICEABLE IN JULY OF 2001. REAR AIR SOMETIMES DOES NOT TURN OFF WHEN IGNITION IS OFF. FRONT AIRS SOMETIMES CUTS SELF OFF AND BEGINS TO BLOW WARM AIR. ALTHOUGH NOT APPLICABLE. THE DEALERSHIP HAS CHANGED OUT FRONT AND MIDDLE SEAT COVERS FROM CRACKING PROBLEM I TALKED WITH GM AND THEY ADVISED THE DEALERSHIP TO CORRECT THESE SINCE I DO STILL HAVE A WARRANTY. I AM STILL UNSATISFIED WITH THE PERFORMANCE OF MY VEHICLE. THIS IS THE 3RD SUBURBAN I HAVE OWNED. THE OTHER 2 WERE GMC'S. I NEVER HAD A PROBLEM OF THIS NATURE BEFORE. THIS ONE HAS BEEN ANNOYING WITH SMALL PROBLEMS SINCE DAY ONE! DT

Suspension
Filed Oct 16, 2002FL

CONSUMER STATES THAT THE TWO FRONT BOLTS THAT HOLD THE FRONT END WILL COME LOOSE AND THE FRONT END WILL START TO RATTLE. CONTACTED DEALER AND THE DEALER IS NOT WILLING TO DO ANYTHING. MR

Seat Belts › Front › Webbing
Filed Oct 8, 2002CA

RIGHT FRONT PASSENGER SEAT BELT WILL PIN THE OCCUPANT IN THE SEAT SO HARD THAT YOU CAN NOT MOVE. THE OWNER WAS INFORMED THAT THIS IS A DESIGN FEATURE TO ASSIST WITH RESTRAINING CHILD SAFETY SEATS. NO ONE WILL RIDE IN THE RIGHT FRONT SEAT DUE TO THE TIGHTENING OF THE SHOULDER BELT. PLEASE DESCRIBE DETAILS. MR

Parking Brake
Filed Oct 8, 2002OR

CONSUMER NOTICED FAILURE OF THE EMERGENCY BRAKE RETAINER CLIP. DEALER HAS BEEN NOTIFIED, PLEASE PROVIDE FURTHER INFORMATION. *MR

Tires
Filed Sep 19, 2002MS

WITH NO PRIOR WARNING, THE CONSUMER EXPERIENCED A BLOWOUT ON THE LEFT FRONT TIRE. WHICH WAS WITNESSED BY OCCUPANTS OF A SECOND COMPANY VEHICLE, IN WHICH THEY SAW THE EXPLOSIVE FAILURE AND SEPERATION OF THE FIRESTONE TIRE. (FIRSTONE STEELTEX RADIAL LT245-75R16) *SCC

Steering › Linkages
Filed Sep 14, 2002CA

AUTOMATIC TRANSMISSION FAILED, DEALER ONLY "RECONDITIONED" THE TRANSMISSION, I HAVE TAKEN THE VEHICLE BACK TO THE DEALER FOR TRANSMISSION REPAIRS;RUBBING , BUMPING NOISES FROM TRANSMISSION, I HAVA NOT TRUST IN THIS VEHICLE BECAUSE OF THE LONG HISTORY OF MECHANICAL PROBLEMS AND DEFECTS, I WANT THE MANUFACTURER TO REPLACE THIS VEHICLE AND NOT WAIT UNTIL A MECHANICAL FAILURE HURT ME OR MY FAMILY OR INNOCENT PEOPLE IN THE ROAD. PLEASE HELP ME . NLM

Structure › Body › Tailgate
Filed Sep 5, 2002MA

WHILE PULLING OUT OF THE DRIVEWAY THE TAILGATE ASSEMBLY FELL COMPLETELY OFF CAUSING DAMAGE TO THE VEHICLE. DEALER HAS BEEN NOTIFIED.*JB

Power Train › Automatic Transmission › Park/Neutral Start Interlock SwitchCrash
Filed Jul 19, 200216,000 milesTX

WHEN THE VEHICLE WAS PARKED, IT ROLLED ABOUT A 100 YARDS, HITTING ANOTHER VEHICLE. THE DEALER WAS CONTACTED. *AK *SCC

Air Bags › FrontalCrash
Filed Jul 19, 2002CA

AT 45MPH VEHICLE CRASHED. UPON IMPACT, AIRBAGS DID NOT DEPLOY. CAUSE UNKNOWN. DEALER NOTIFIED.*AK

Unknown or Other
Filed Jul 18, 2002OH

AFTER PURCHASING THIS VEHICLE, WE BEGAN TO NOTICE THAT THE "DOOR AJAR" INDICATOR SEEMED TO BE MALFUNCTIONING, AND BROUGHT IT TO THE DEALERSHIP FOR WARRANTY SERVICE. ON 5 SEPARATE OCCASIONS, A PASSENGER DOOR WAS DISCOVERED AJAR WHILE I WAS DRIVING, BUT THERE WAS NO WARNING OR INDICATOR IN THE DASH TO ALERT THIS TO THE DRIVER. THE COMPUTER INFORMATION SYSTEM IN THE DASH WILL INDICATE IF THE REAR CARGO DOOR IS AJAR, BUT NOT ANY OF THE PASSENGER DOORS, FRONT, REAR OR DRIVER. THE SERVICE DEPARTMENT AT MY DEALERSHIP HAS INFORMED ME TODAY THAT THERE IS NO SUCH INDICATOR DESIGNED FOR THIS VEHICLE. I CALLED CHEVROLET DIRECTLY AND WAS INFORMED THAT I "SHOULD HAVE CONSIDERED THIS 'OPTION' BEFORE I PURCHASED MY VEHICLE." THE DEALERSHIP HAS CONFIRMED TO ME THAT THERE IS NO "OPTION" FOR A DOOR AJAR INDICATOR; IN FACT, IT ISN'T EVEN AVAILABLE ON THIS YEAR'S 2002 MODEL, EITHER. I HONESTLY FEAR FOR THE LIVES OF MY 4 CHILDREN, WHO RIDE IN THE BACK SEATS OF THIS VEHICLE EVERY DAY. HOW CAN A MANUFACTURER MARKET THIS VEHICLE TO "MEET THE NEEDS OF THE AMERICAN FAMILY" WHEN BASIC, STANDARD SAFETY INDICATORS WEREN'T EVEN INCLUDED ON THIS "TOP OF THE LINE" VEHICLE? THEY ARE LEAVING THEMSELVES OPEN FOR A HUGE LAWSUIT WHEN SOMEONE'S CHILD FINALLY DOES FALL OUT OF THE SUBURBAN, "LIKE A ROCK."*AK

Steering › Hydraulic Power Assist System
Filed Jul 16, 2002CO

THIS IS A LIFE THREATENING FAILURE!!. NO SAFETY DEFECT LISTED. *AK

Tires
Filed Jul 10, 2002FL

CONSUMER PURCHASED VEHICLE ADVISING DEALER HE DID NOT WANT FIRESTONE TIRES ON THE VEHICLE. DEALER INFORMED CONSUMER THAT THE TIRES WERE SPECIFICALLY FOR THE VEHICLE. THE VEHICLE WANDERS ON THE HIGHWAY, AND THERE IS HYDROPLANNING ON WET SURFACES AND IT HANDLES POORLY, THE DEALER RELEASED SOME OF THE AIR OUT OF THE TIRES, CONSUMER IS HAVING TROUBLE IN DETERMINING WHAT PRESSURE TIRES SHOULD BE INFLATED TO. *JG (FIRESTONE STEELTEX R45 LT245/75R 16E)

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 8, 2002CD

WHILE THE CONSUMER WAS DRIVING THE ABS BRAKE PEDAL GOES TO THE FLOOR WITHOUT WARNING RESULTING IN TOTAL BRAKE LOSS. *YH

Tires › Tread/Belt
Filed Jun 25, 2002TX

TIRES ARE COUPLING ON INSIDE OF TREAD. CONSUMER FEELS TIRE MAY BLOW AND CAUSE A MAJOR ACCIDENT. DEALERS ARE AWARE OF PROBLEM, AND OFFER TO PAY 50 PERCENT. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Service Brakes, Hydraulic › Foundation Components
Filed May 30, 2002PA

CONSUMER STATES THAT THE BRAKES ON THE VEHICLE ARE NOT WORKING PROPERLY. PLEASE PROVIDE FURTHER INFORMATION.*JB

Seat Belts › Front › Anchorage
Filed May 20, 2002MA

THE FRONT PASSENAGER SEATBELT LOCKS UP AND WON'T ALLOW THE PERSON TO MOVE ABOUT FREELY, REPLACE RETRACTOR LATCH.

Structure
Filed May 14, 2002CA

RUNNING BOARD IS LOOSE AND NOT FASTENED PROPERLY ON BOTH ENDS. DEALER AND MANUFACTURER WERE NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

Parking Brake › Conventional
Filed May 10, 2002OK

VEHICLE DELIVERED WITH 305 MILES. NOTICED PARKING BRAKE WOULD INTERMITTENTLY NOT HOLD VEHICLE WHEN PARKED ON SLIGHT INCLINE AFTER ABOUT 1000 MILES. INITIALLY, PARKING BRAKE PEDAL HAD A DIFFERENT FEEL TO THE LAST 2 TO 3 INCHES OF PEDAL TRAVEL, AS IF IT WERE 'GIVING WAY' DUE TO EXCESSIVE PRESSURE ON PEDAL. HOWEVER, WHETHER THE PEDAL WAS PUSHED ALL THE WAY TO FLOOR OR STOPPED BEFORE IT HAD THAT STRANGE 'GIVE WAY' FEEL DID NOT SEEM TO AFFECT THE FAILURE OF THE PARKING BRAKE TO HOLD VEHICLE WHEN APPLIED. EVENTUALLY, AFTER ABOUT 10000 MILES, THE STRANGE 'GIVE WAY' FEELING CEASED. ALSO NOTICED THAT OVER TIME THE PARKING BRAKE WOULD FAIL TO HOLD THE VEHICLE MORE OFTEN THAN NOT, AND AROUND 14000 MILES, QUIT ALTOGETHER. I TOOK THE VEHICLE TO DEALER AND WAS ADVICED THIS PROBLEM WAS COMMON WITH THE NEW SUBURBAN BODY STYLE (2000). SERVICE ADVISOR SAID WOULD HAVE TO DISASSEMBLE PARKING BRAKE UNIT TO SEE IF PADS NEEDED ADJUSTMENT OR REPLACEMENT AND MORE THAN LIKELY WOULD BE NEEDING REPLACEMENT AND THUS NOT COVERED BY WARRANTY. I TOLD HIM THIS WAS HAPPENING FROM THE BEGINNING AND HE SAID THE PADS FOR THE PARKING BRAKE ON THE NEW BODY STYLES WERE VERY SMALL AND WORE OUT VERY QUICKLY ESPECIALLY IF USED ON AN INCLINE OR DRIVEN WITH PARKING BRAKES APPLIED. THIS BEING THE CASE, IT DID NOT SEEM COST EFFECTIVE TO BOTHER REPLACING THE PADS AS HE WAS GOING TO CHARGE ME ABOUT $150. IS THIS A DESIGN DEFECT OR AN INTENTIONAL SCHEME TO RIP CUSTOMERS OFF WITH FREQUENT BRAKE PAD CHANGES?*AK

Service Brakes, Hydraulic › Foundation Components
Filed May 6, 2002CT

WHILE TRYING TO APPLY BRAKES THE BRAKE PEDAL WENT DOWN TO THE FLOOR.*AK *YD

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 26, 2002GA

CHEVROLET HAS NOT OFFERED TO REPAIR THIS DEFECT UNDER WARRANTY.NO SAFETY DEFECT LISTED. *AK

Steering › Rack and Pinion
Filed Apr 24, 2002OH

REAR END WENT OUT ON THREE OCCASIONS. DEALER HAS REBUILT REAR END ONCE AND REPLACED RING AND PINION WEARING AND SEAL. PLEASE PROVIDE FURTHER INFORMATION.*AK

Fuel System, Gasoline › Fuel Injection System
Filed Apr 12, 2002MS

ON MARCH 30 MY 2001 SURBURBAN QUITE RUNNING IN THE MIDDLE OF A 6 LANE HIGHWAY IN HATTIESBURG, MS. IT WOULD NOT CRANK AGAIN AND EVEN THOUGH I KNEW I HAD PLENTY OF FUEL THE GUAGE WAS SHOWING EMPTY. I WAS TOLD THAT THE FUSE CONTROLLING THE ENTIRE FUEL OPERATION HAD BLOWN AND AFTER REPLACING IT THE DEALERSHIP IN HATTIESBURG SAID THAT THEY COULD NOT FIND ANOTHER PROBLEM. YESTERDAY, APRIL 11, I WAS ON A 2 LANE HIGHWAY STOPPED FOR CONSTRUCTION WHEN IT SUDDENLY QUIT RUNNING AGAIN. I HAD AN EXTRA FUSE THIS TIME BUT I HAD TO GET OUT IN THE LINE OF TRAFFIC IN ORDER TO OPEN THE HOOD AND REPLACE THE FUSE. WHEN I TRIED TO CRANK IT AGAIN THE FUSE IMMEDIATELY BLEW. THE VEHICLE AGAIN HAD TO BE TOWED TO A REPAIR SHOP. THIS TIME I WAS TOLD THAT A WIRE WAS BURNT AND IT CAUSED THE FUEL PUMP TO SHORT AND BLEW THE FUSE. I HAVE NOT BEEN TOLD WHY THE WIRE BURNT AND WOULD LIKE TO KNOW IF YOU HAVE HAD THIS PROBLEM REPORTED WITH OTHER SURBURBANS.*AK

Air Bags › FrontalCrash3 injured
Filed Apr 9, 2002ND

WHILE DRIVING AT 45 MPH CONSUMER T BONED ANOTHER VEHICLE, AND THEN SPUN OUT OF CONTROL, AND RAN INTO A DITCH. UPON IMPACT, NONE OF THE AIR BAGS DEPLOYED. CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO DO ANYTHING. *AK *YH

Tires
Filed Mar 26, 2002GA

WHILE DRIVING 75 MPH THE REAR RIGHT TIRE BLEWOUT, THERE WAS A FIST SIZE WHOLE ON THE SIDE OF THE TIRE WHERE THE TREAD AND SIDEWALL MEET (2001 CHEVROLET SUBURBAN, P265/70R16 SPEC # 155MS, ORIGINAL TIRES ON THE VEHICLE)FIRESTONE WILDERNESS LE. NLM

Visibility › Defroster/Defogger/Hvac System
Filed Feb 19, 2002CO

THE VEHICLE IS IN AWD OR 4-WHEEL DRIVE - STEP ON THE GAS AFTER BEING STOPPED, THE TRANSMISSION SOUNDS AS IF IT IS ABOUT TO FALL OFF. WHEN IN 4-WHEEL DRIVE THE VEHICLE IS DIFFICULT TO TURN. ALSO, REAR HEATER TAKES 30 MINUTES TO HEAT UP, AND THEN ONLY BLOWS LUKE WARM AIR WHEN THE GAS PEDAL IS DEPRESSED. MANUFACURER STATES BY DESIGN.*AK

Air Bags › FrontalCrash1 injured
Filed Feb 14, 2002TX

CONSUMER HAD A FRONT COLLISION AT 35-40 MPH, AND NEITHER AIRBAG DEPLOYED. CONSUMER SUFFERED NECK/ BACK AND KNEE INJURIES. VEHICLE AT DEALERSHIP AT THIS TIME. PLEASE ADD FURTHER DETAILS.*AK

Power Train › Automatic Transmission › Park/Neutral Start Interlock Switch1 injured
Filed Jan 7, 2002TX

VEHICLE WAS IN PARK WITH ENGINE RUNNING. DRIVER LEFT VEHICLE, AND WENT AROUND TO PASSENGERS SIDE. VEHICLE STARTED ROLLING BACKWARDS. WHILE TRYING TO GET INSIDE VEHICLE, OWNER'S LEG WAS RAN OVER BY VEHICLE AND WAS BROKEN IN 3 PLACES. REPORTED AND DRIVEN ON OCTOBER 31, 2001 BY [XXX] *AK *YH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Trailer HitchesCrash
Filed Jan 6, 2002MN

THE TRAILER HITCH WELDS BROKE LOSE WHILE TOWING A TRAILER IN I 80 IN OMAHA , NE , THE TRAILER OVERTURNED AND THE SUBURBAN. GENERAL MOTORS REFUSES TO INVESTIGATE THE CASE BECAUSE I HAD SETTLED WITH THE INSURANCE COMPANY, BOLTS CAME LOOSE AND THE WELDS BROKE. CAUSING THE TRAILER TO SWING AND CRASH.*AK

Tires
Filed Jan 2, 2002FL

I TOOK NEW SUBURBAN IN TWICE FOR VIBRATIONS AND PULLING. CHEVROLET CLAIMED NOTHING WRONG. TIRE BLEW OUT ON 12/26/01. CHEV SAID THAT IT WAS NOT THERE PROBLEM. FIRSTONE SAID THEY WOULD REPLACE THE ONE TIRE BUT THAT CHEV HAD TO PAY FOR DAMAGE TO SUV. CHEV SAID THEY WILL NOT AS THEY CAN NOT SEE INSIDE OF A TIRE. NOW THE 800 FIRESTONE SAYS I HAVE TO MAIL IN THE TIRE AND THEY WILL INVESTAGATE AS TO IF IT WAS A TIRE DEFECT. THE LOCAL FIRESTONE ALREADY SAID IT WAS. ATTORNEY SAID NOT TO MAIL IN THE TIRE. FIRESTONE REFUSES TO FIX DAMAGE AND TO BUY TIRES BACK THAT ARE ONLY 5 MONTHS OLD. THESE PEOPLE SHOULD BE PUT OUT OF BUSINESS. LOCAL FIRESTONE SAYS THEY WILL BUY TIRES FOR 25 DOLLARS EACH ONLY IF I REPLACE THEM WITH MORE FIRESTONE TIRES. I HAVE A 40K SUV I REFUSE TO DRIVE BECAUSE OF FIRESTONE. I WANT THE SUV FIXED AND TIRES PUT ON FROM ANOTHER COMPANY. *AK (TIRESIZE: P26570R-16)

Suspension › RearCrash
Filed Dec 30, 2001MN

RECEIVER WELD BROKE CAUSING TRAILER TO SWING AND ROLL SUBURBAN. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2001 Chevrolet Suburban → · Every Suburban year → · How the figures are calculated →