Page 5 of 13 · complaints 201–250 of 634

1999 Chevrolet Suburban complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →

Tires › Tread/Belt
Filed Jul 22, 2004CA

WHILE TOWING MY 29' TRAILER THROUGH WYOMING ON INTERSTATE 80 AT APPROXIMATELY 55 MPH MY RIGHT REAR TIRE BLEW. THE TREAD SEPARATED AND THERE WAS A LARGE HOLE THROUGH THE STEAL. THE INSIDE OF MY WHEEL WAS DAMAGED AND MY QUARTER PANEL WAS COVERED WITH RUBBER WHERE THE TREAD SEPARATED AND RUBBED AROUND THE SIDE OF MY SUBURBAN TILL I CAME TO A STOP ON THE SIDE OF THE HIGHWAY. I PURCHASED A NEW TIRE. THE TIRE THAT BLEW WAS 1 YEAR OLD AND HAD LESS THEN 10,000 MILES ON IT, ADDITIONALLY THE TIRE PRESSURE WAS CHECKED TWO DAYS PRIOR. *JB

Fuel System, Other › Storage › Fuel Gauge System
Filed Jul 14, 200457,200 milesOR

CONSUMER NOTICED THAT WHENEVER PUTTING GASOLINE INTO THE GAS TANK TO THE FULL LEVEL, AND THEN DRIVING VEHICLE IT BECOMES HALF FULL, BUT FUEL GAUGE INDICATES FULL WITHOUT THE CONSUMER ADDING GAS TO THE TANK. *AK

Electrical System › WiringFire
Filed Jul 9, 2004MN

WHEN ATTEMPTING TO ADJUST THE DRIVER'S SIDE MIRROR CONSUMER NOTICED THAT DRIVER'S SIDE DOOR STARTED SMOKING, AND THE MIRROR CAUGHT ON FIRE. CONSUMER WAS ABLE TO PUT THE FLAMES OUT. TOOK THE VEHICLE TO THE DEALER FOR INSPECTION. *AK

SteeringCrash1 injured
Filed Jul 7, 200495,377 milesKS

I PURCHASED A 1999 SUBURBAN ON FEB. 28, 2004. WHEN WE TEST DROVE THE VEHICLE IT DID NOT SEEM TO HAVE ANY PROBLEMS. ON THE WAY HOME IT STARTED WANDERING ALL OVER THE ROAD AND THE STEERING WHEEL WOULD JERK. WE THOUGHT MAYBE IT NEEDED POWER STEERING FLUID OR PERHAPS TIRES. ON MARCH 11, 2004(TWO WEEKS LATER) I WAS WAS DRIVING DOWN THE HIGHWAY AND GLANCED DOWN AT MY CLOCK. WHEN I LOOKED BACK UP THE VEHICLE HAD VEERED INTO THE WRONG LANE. WHEN I TRIED TO GET BACK INTO MY LANE THE STEERING WHEEL JERKED TO THE RIGHT, WAY OVER CORRECTING ITSSELF. I TRIED TO STRAIGHTEN IT BACK OUT BUT IT OVERCORRECTED AGAIN AND CAUSED ME TO GO INTO THE DITCH AND ROLL.*AK

Engine and Engine Cooling
Filed Jun 28, 2004FL

VEHICLE BEGINS TO VIBRATE ON FRONT PASSENGER SIDE AT APPROXIMATELY 60 MPH FOR 20-30 SECONDS THEN STOPS. THE SERVICE ENGINE SOON LIGHT COMES ON. MECHANIC INDICATES THAT THE 4TH CYLINDER IS SKIPPING. IT IS MY UNDERSTANDING THERE IS NO "FIX.*AK

Suspension › Rear
Filed Jun 28, 2004TN

CONSUMER HEARD A SQUEAKING NOISE WHILE BACKING UP VEHICLE. ONCE SERVICED, TECHNICIAN DETERMINED THAT THE ENTIRE REAR END FAILED, AND NEEDED TO BE REPLACED. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jun 24, 200455,000 milesCA

WHILE DRIVING AT 55 MPH CONSUMER PULLED OUT OF THE ROAD WHEN HEARING A LOUD NOISE COMING FROM THE FRONT END. THE RIGHT PASSENGER SIDE BRAKE ROTOR BROKE. MECHANIC REPLACED THE ROTOR. *AK THE CONSUMER WAS CONCERNED ABOUT THE LEFT SIDE. *SC

Visibility › Windshield Wiper/Washer › Motor
Filed Jun 9, 2004TX

PROBLEM WITH WINDSHIELD WIPERS. I HAVE HAD A CONTINUAL PROBLEM WITH THE WIPERS AND HAVE READ IN SEVERAL PLACES THAT THERE HAD BEEN A RECALL ON CHEVROLET SUBURBANS PRIOR TO MODEL YEARS 1999. THIS IS AN INTERMITENT PROBLEM SOMETIMES THEY WORK, SOMETIMES THEY WON'T GO OFF AT ALL (THEY KEEP RUNNING) SOMETIMES WHEN I TRY TO USE THE WIPER WASHER THEY CONTINUE TO GO AND USUALLY STOP IN THE MIDDLE OF THE WINDSHIELD. *AK

Vehicle Speed Control
Filed May 12, 2004CA

WHEN DRIVING 40 MPH VEHICLE ACCELRATED AND THE STEERING WHEEL LOCKED UP. CONSUMER WAS ABLE TO STOP THE VEHICLE, AND CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP FOR INSPECTION. MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *AK

Visibility › Windshield Wiper/Washer › Motor
Filed May 12, 2004ID

WHILE DRIVING IN INCLEMENT WEATHER WINDSHIELD WIPERS CAME ON AND OFF ON THEIR OWN. DEALER WAS AWARE THIS WAS AN INTERMITTENT PROBLEM. DRIVER INFORMED THE MECHANIC THIS PROBLEM OCCURRED AND WILL REMAIN. *AK

Engine and Engine Cooling › Cooling System1 injured
Filed Apr 28, 200425,000 milesNC

1999 CHEVROLET SUBURBAN. AS OF 4/28/04 WITH ONLY 47K MILES, A/C COMPRESSOR DEFECTIVE & DEALER WILL NOT REPLACE IN SPITE OF SEVERAL ATTEMPTS TO REPAIR BEFORE WARRANTY EXPIRED, AS SOON AS 3 MONTHS AFTER PURCHASE IN OCTOBER OF 2002. REPLACED BRAKES 3 TIMES AT OUR EXPENSE. DEALER (BOB NEILL PONTIAC IN WINSTON-SALEM, NC REFUSED TO REPAIR UNDER WARRANTY), STEERING PROBLEMS, ATTEMPTED REPAIR, AGAIN AT OUR EXPENSE. REPLACED DOOR LOCKS AND WINDOW MECHANISM'S AT OUR COST. TOTAL PIECE OF JUNK. WILL NEVER BUY FROM BOB NEILL PONTIAC IN WINSTON-SALEM, NC AGAIN & WILL NEVER BUY ANOTHER GM PRODUCT. JUST BOUGHT ENTIRE FLEET (6 TRUCKS) FROM CHEVY. DEALER N KERNERSVILLE, NC). WAITING WITH BAITED BREATH FOR THE ENTIRE LOT TO BREAK DOWN. COMPLETELY DISGUSTED WITH GM.

Visibility › Windshield Wiper/Washer › Motor
Filed Apr 26, 2004TX

WINDSHIELD WIPER BLADES WOULD PERIODICALLY QUIT DURING A LIGHT RAIN. WOULD USUALLY START BACK AFTER TURNING WIPERS OFF AND ON AGAIN. LAST TIME DURING A DRIVING RAIN STORM ON I-10 WITH 18 WHEELER CLOSE BEHIND, WIPER SYSTEM COMPLETELY STOPPED. A VERY HELPLESS FEELING AND DANGEROUS SITUATION. WIPER MODULE WAS REPLACED THE NEXT WEEK. THIS SHOULD BE A RECALL. TALKED TO DEALER AND THEY WERE AWARE OF SEVERAL CARS WITH SIMILAR SITUATION.*AK

Visibility › Windshield Wiper/Washer › Motor
Filed Apr 13, 200470,000 milesTX

THE WINDSHIELD WIPERS ON MY 1999 CHEV. SUBURBAN FAIL FROM TIME TO TIME AND THE WINDSHIELD WASHER WAS FAILING FROM TIME TO TIME, BUT NOW NEVER WORKS.

Visibility › Windshield Wiper/Washer › Motor
Filed Apr 8, 200455,847 milesNC

MALFUNCTION OF WINDSHIELD WIPERS DURING USE IN RAINY WEATHER. WINDSHIELD WIPERS STOPPED WORKING.*AK

Visibility › Windshield Wiper/Washer › Motor
Filed Apr 1, 2004TX

WHILE DRIVING IN INCLEMENT WEATHER WINDSHIELD WIPERS CAME ON AND OFF OWN THEIR OWN. DEALER WAS AWARE THAT THIS WAS AN INTERMITTENT PROBLEM. MECHANIC DETERMINED THAT WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. *AK

Latches/Locks/Linkages › Tailgate › Latch
Filed Mar 18, 2004KY

REAR TAILGATE LATCH NOT WORKING. CAN'T OPEN TAILGATE AT ALL. HAD BEEN "CATCHING" FOR A FEW MONTHS BEFORE BECOMMING INOPERABLE.*AK

Electrical System › WiringFire
Filed Feb 25, 2004CA

CONSUMER STATED THAT ON THE MORNING OF FEBRUARY 23, 2004 HEARD THE ALARM GO OFF. SHE WENT TO THE WINDOW, AND SAW VEHICLE ENGULFED IN FLAMES. FIRE DEPARTMENT WAS CALLED, AND THEY DETERMINED THAT THE PROBLEM WAS ELECTRICAL.*AK

Visibility › Windshield Wiper/Washer
Filed Jan 30, 200475,000 milesFL

INTERMITTENT WINDSHEILD WIPERS WORK SPORADICALLY.

Steering
Filed Jan 21, 200456,000 milesSC

EXPERIENCED INTERMITTENT LOSSE OF POWER STEERING WHEN MAKING LEFT TURN, ESPECIALLY AT LOW SPEED. I HAVE DISCUSSED THIS ISSUE WITH OTHER PEOPLE AND THEY HAD A SIMILAR TYPE PROBLEM. *AK

Steering
Filed Jan 20, 2004MD

I PURCHASED MY SUBURBAN IN MARCH OF 2001, I HAVE HAD 3 NEW SETS OF TIRES PUT ON IT. AND 4 FRONT END ALIMENTS. EACH SET OF TIRES HAVE SPLIT DOWN THE MIDDLE ON THE RIGHT FRONT SIDE. IF MY TIRE PRESSURE GET JUST A LITTLE LOW IT IS VERY HARD TO STEER. I HAVE COMPLAINED TO CHRISWELL CHEVROLET SEVERAL TIME. THEY TELL ME THEY CAN'T FIND A PROBLEM.(IF THEY EVEN LOOK) OR THEY JUST DO A FRONT END ALIMENT OR PUT MORE AIR IN THE TIRE. I HAVE EVEN HAD MY TOW END CHECKED TWICE. MY TRUCK IS VERY HARD TO DRIVE AND IT IS PULLING HARDER TO THE RIGHT ALL THE TIME. I LOVE MY TRUCK, BUT SOMETHING IS WRONG WITH IT. I STILL HAVE OVER 5,000 MILE MORE ON MY WARRENTY. I HOPE I CAN GET CHRISWELL TO FIX THE PROBLEM. *AK

Interior Lighting
Filed Jan 18, 200436,500 milesGA

IT APPEARS ON THAT ON THE 1999 MODEL YEAR CHEVY SUBURBAN THERE IS A DEFECT THAT CAUSES A SHORT IN THE INTERIOR LIGHT SYSTEM, RESULTING IN THE INTERIOR LIGHTS REMAINING ON EVEN WHEN THE SWITCH IS OFF. I HAVE A FEW FRIENDS WHO HAVE HAD THIS PROBLEM, AND FOUND A POSTING ON THE INTERNET WHERE SEVERAL OTHERS HAVE HAD THE SAME PROBLEM - LINK INCLUDED HTTP://WWW.AUTOMOTIVEFORUMS.COM/VBULLETIN/SHOWTHREAD.PHP?P=1480449. *CB

Visibility › Glass, Side/Rear
Filed Jan 16, 200450,000 milesAZ

WHILE DRIVING ON AN INTERSTATE AT 65 MPH, THE FRONT DRIVER SIDE WINDOW SHATTERED AND BLEW OUT. THERE WERE NO OTHER VEHICLES IN THE VICINITY. OUT AS OPPOSED TO IN BECAUSE MOST OF THE SHATTERED GLASS WAS BLOWN AWAY FROM MY VEHICLE. *CB

Power Train
Filed Jan 15, 200460,000 milesMD

I NOW HAVE MY THIRD TRANSMISSION AND SECOND FUEL PUMP

Steering
Filed Jan 15, 2004115,000 milesAZ

I PURCHASED THE USED VEHICLE FROM GLENDALE CAR CONNECTION AT ON 8/28/03. I NOTICED ON THE DAY OF PURCHASE IT SEEMED HARD TO STEER THE VEHICLE SO I MENTIONED IT TO THE SALES PERSON AS WELL AS THE OFFICE MANAGER. IT WAS SCHEDULED TO BE REPAIRED. I DROVE THE VECHICLE HOME THAT NIGHT I BEGIN TO NOTICE A HARD TURN MADE THE VEHICLE MAKE A NOISE I TOO THE VEHICLE BACK TO GLENDALE CAR CONNECTION WERE THE MECHANIC TOLD ME THE POWER STEERING PUMP WAS GOING OUT AND HE CHANGE IT I ALSO ASKED ABOUT THE BRAKES SQUEALING AND HE SAID THE VEHICLE NEEDED BRAKE FLUID WHICH HE PUT IN. I TOOK THE VEHICLE HOME AND BEGIN TO DRIVE IT I NOTICED IT WAS GETTING HARD TO TURN AND IT WOULD SWERVE WHILE DRIVING IT, I CONTACTED THE DEALER AGAIN. THE OFFICE MANAGER KATHY BAGGETT TOLD ME IT WAS NOT COVERED UNDER MY WARRANTY AND THE COMPANY WOULD NOT FIX IT SO I HAD TO PAY TO GET IT FIX, AT THIS TIME THE BRAKES STILL SQUEAL AND I HAVE USED TIRES ON THE VEHICLE THAT ARE DIFFERENT SIZES. KATY STATED AT THE TIME OF PURCHASE FOR $100 MORE SHE WOULD SUPPLY THE VEHICLE WITH NEW TIRES. I FEEL I WAS SOLD AN UNSAFE VEHICLE AND WHEN I BROUGHT IT TO THEIR ATTENTION THE COMPANY DID NOT CARE.

Fuel System, Gasoline › Fuel Injection System
Filed Jan 14, 200485,000 milesMO

FUEL INJECTOR SYSTEM ON 6.5L DIESEL HAS FAILED TWICE, FAILURE OF INJECTOR SYSTEM HAS CAUSED DAMAGE TO STARTER AND 7 OF 8 GLOW PLUGS. *AK

Fuel System, Diesel
Filed Jan 14, 200490,000 milesMO

FUEL INJECTOR PUMP ON 6.5L DIESEL HAS FAILED TWICE, FAILURE OF INJECTOR SYSTEM HAS CAUSED DAMAGE TO STARTER AND 7 OF 8 GLOW PLUGS. *AK

Electrical System
Filed Jan 14, 200491,000 milesMO

REPEATED FAILURE OF DIESEL FUEL INJECTION SYSTEM HAS CAUSED DAMAGE TO STARTER AND 7 OF 8 GLOW PLUGS. *AK

Visibility › Windshield Wiper/Washer › Motor
Filed Jan 13, 200455,396 milesID

WINDSHIELD WIPER MOTOR FAILED WITHOUT WARNING. *AK THE WIPERS WORKED INTERMITTENTLY, STOP IN THE MIDDLE OF THE WINDSHIELD, AND WOULD NOT DISPENSE WIPER FLUID. *SC

Electrical System › Wiring › Fuses and Circuit Breakers
Filed Jan 13, 2004CA

CONSUMER STATED THAT THE LAST WEEK OF NOVEMBER WHILE DRIVING DOWN THE FREEWAY FUEL SYSTEM SHUT DOWN. CONSUMER COULD NOT RESTART VEHICLE. CONSUMER HAD VEHICLE TOWED TO A DEALER. MECHANIC INSPECTED VEHICLE, AND TOLD CONSUMER THAT A FUSE BLEW OUT, CAUSING FUEL SYSTEM TO SHUT DOWN. CONSUMER HAD TO PAY $500.00 TO GET VEHICLE REPAIRED BECAUSE IT WAS NOT ON A RECALL. *AK

Visibility › Windshield Wiper/Washer › Linkages
Filed Jan 9, 2004111,000 milesGA

WHILE DRIVING FRONT WINDSHIELD WIPERS WOULD BE HARD TO TURN ON/OFF. THIS WOULD CAUSE A DISTRACTION TO THE CONSUMER'S VIEW WHILE DRIVING. *AK

Latches/Locks/Linkages
Filed Jan 8, 2004OH

BROKEN INTERIOR DOOR HANDLES ON MY 1999 CHEVROLET SUBURBAN. (FRONT DRIVER AND PASSENGER) ALSO, THE ELECTRIC DOOR LOCKING ON ALL DOORS DOES NOT WORK. *LA

Power Train › Manual Transmission
Filed Jan 5, 200469,535 milesCA

PURCHASED VEHICLE FROM DEALER ON OCT 25TH,2003 AND ON DECEMBER 21ST, 2003 THE TRANSMISSION WENT OUT COMPLETELY LEAVING ME STRANDED ON THE FREEWAY.I HAD TO HAVE THE TRUCK TOWED AT $275 THEN REPAIRS WERE $2,567.95 PLUS RENTAL CAR FEES.DEALER OWNER REFUSES TO CONTACT ME .ALSO DEALER PROMISED TO MATCH MY DOWN PAYMENT OF $2500 AND DID NOT DO SO ON THE CONTRACT.*AK

Unknown or Other
Filed Dec 5, 2003SC

I THOUGHT YOU MIGHT BE INTERESTED IN INFORMATION I HAVE REGARDING THE INSTALLATION OF A FORWARD-FACING CAR SEAT IN A 1999 CHEVROLET SUBURBAN. THE SUBURBAN COMES WITH TETHER ANCHORS INSTALLED FOR THE TWO OUTBOARD SEATS IN THE THIRD ROW, BUT NO ANCHORS FOR THE CENTER SEAT IN THE THIRD ROW AND NO ANCHORS FOR ANY SEATS IN THE SECOND ROW. THE OWNER'S MANUAL SAYS THE DEALER CAN INSTALL ANCHORS FOR YOU. NOT TRUE! ACCORDING TO THE REPRESENTATIVES AT THE 800-NUMBER PROVIDED IN THE OWNER'S MANUAL, CHEVROLET DOES NOT HAVE PERMANENT ANCHORS FOR THE SECOND ROW. INSTEAD, THEY HAVE A LITTLE METAL PLATE (IT LOOKS JUST LIKE THE LATCH PLATE PART OF THE REGULAR SEAT BELT) THAT HOOKS INTO THE BUCKLE FOR THE THIRD ROW. THIS MEANS SEVERAL THINGS: WITH A TETHERED CHILD RESTRAINT IN THE SECOND ROW, YOU LOSE A SEATING SPOT IN THE THIRD ROW, YOU CAN'T LOWER THE THIRD ROW TO INCREASE CARGO SPACE, YOU CAN'T REMOVE THE THIRD ROW TO INCREASE CARGO SPACE, AND THE TETHER STRAP DOES NOT GO STRAIGHT BACK BUT INSTEAD GOES AT AN ANGLE. THE INSTRUCTIONS FOR USING THIS ADD-ON DEVICE ARE UNCLEAR, BUT THEY SEEM TO INDICATE THAT IF YOU HAVE THREE TETHERED CHILD RESTRAINTS IN THE SECOND ROW, TWO OF THEM MUST SHARE ONE TETHER ANCHOR FOR THE CENTER REAR SEAT. THE SERVICE DEPARTMENT MANAGER AT OUR LOCAL DEALER TRIED TO BE HELPFUL, BUT HE SAID HE COULDN'T EVEN HELP ME INSTALL AN AFTER-MARKET TETHER ANCHOR BECAUSE OF LIABILITY REASONS. I'M USING THE ADD-ON DEVICE THE DEALER PROVIDED (ACTUALLY, THEY GAVE ME ONE AND SOLD ME

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Nov 28, 200351,000 milesIL

WHILE DRIVING AND WITHOUT ANY WARNING VEHICLE STALLED. TECHNICIAN INDICATED THAT FUEL CHARCOAL FILTER CLOGGED THE TANK, CAUSING GAS TO LEAK. MANUFACTURER STATED FUEL SYSTEM FAILED BECAUSE OF POOR MAINTENANCE.*AK

Fuel System, Gasoline › Fuel Injection System › Fuel Rail
Filed Nov 28, 2003628,000 milesFL

INTERMITTENTLY WHILE DRIVING AT 5 MPH VEHICLE STALLED, ALSO, VEHICLE SUDDENLY ACCELERATED. INDEPENDENT SHOP REPLACED THE FUEL INJECTION PUMP. DEALER NOTIFIED.*AK

Engine and Engine Cooling › Engine › Diesel
Filed Nov 24, 200373,000 milesDC

VEHICLE IS A 1999 CHEVROLET SUBURBAN K2500 WITH GM 6.5 LITER TURBO-DIESEL ENGINE. THE VEHICLE STALLED IN INTERSTATE TRAFFIC (I-270) MULTIPLE TIMES ON OCTOBER 21, 2003. I CALLED THE DEALER, AND WAS INFORMED THAT THE LIKELY CAUSE WAS THE ELECTRONIC FUEL INJECTION PUMP, WHICH GM HAS WARRANTED FOR 10 YEARS OR 120,000 MILES. THE DEALER THEREAFTER REPLACED THE INJECTION PUMP UNDER WARRANTY. WHILE I AM PLEASED THAT THE PART WAS REPLACED AT NO COST TO ME, I BELIEVE THAT THIS REPRESENTS AN UNACCEPTABLE DEFECT. GM IS OBVIOUSLY AWARE THAT THE PART IS DEFECTIVE, OR IT WOULD NOT HAVE AGREED TO REPLACE IT FOR FREE AFTER THE REST OF THE VEHICLE WARRANTY HAD EXPIRED. IN THIS CASE, THERE WAS NO HARM, BUT THESE ENGINE ARE OFTEN USED IN TRUCKS AND LARGE SUVS THAT ARE DESIGNED FOR TOWING AND HAULING. FOR EXAMPLE, WE PURCHASED THIS VEHICLE TO TOW A HORSE TRAILER THAT IS WEIGHS OVER 5000 LBS. WHEN THE VEHICLE STALLS, IT LOSES POWER STEERING AND BRAKING. THE POTENTIAL FOR DISASTER WHEN TOWING A LARGE TRAILER IS VERY HIGH, AND THE STALLING OCCURS WITHOUT WARNING. *LA

Fuel System, Other › Storage › Fuel Gauge System
Filed Nov 12, 200368,000 milesTX

THE GAS GAUGE ON THE DASHBOARD DID NOT READ THE CORRECT FUEL LEVEL IN GAS TANK. THE CAUSE OF THE FAILURE WAS UNDETERMINED. *PH *SCC *JB

Tires › Tread/Belt
Filed Nov 5, 200331,770 milesTX

TIRE TREAD SEPARATED ON VEHICLE WHILE DRIVING AT 55 MPH. *MR THE FIRST TIRE TREAD CAME OFF THE RIGHT REAR TIRE. WHEN THE NEW TIRE WAS PLACED ON THE VEHICLE, THE TREAD CAME OFF THAT TIRE AND DAMAGED THE VEHICLE. *SCC *JB

Service Brakes, Hydraulic
Filed Oct 30, 200369,000 milesVA

WHILE DRIVING AT 20 MPH BRAKES FAILED. THE STEERING WHEEL PULLED TO THE RIGHT. BRAKE PEDAL WENT THE FLOOR, CAUSING EXTENDED STOPPING DISTANCE. *AK

Tires
Filed Oct 29, 2003NJ

STRUCTURAL FAILURE OF FOUR OF FIVE ORIGINAL EQUIPMENT FIRESTONE STEELTEX TIRES. WE PURCHASED A NEW 1999 CHEVROLET SUBURBAN 2500 (VIN [XXX]) IN 1998 EQUIPPED WITH STEELTEX R4S LT245/75R16 TIRES. FOUR OF FIVE OF THESE TIRES FAILED AT A SIMILAR MILEAGE, WITH ABOUT 50% OF TREAD LEFT. THREE OF THE TIRES FORMED BULGES UNDER THE TREAD AND WERE EXCHANGED AT TWO DIFFERENT FIRESTONE DEALERS WITH CREDIT FOR THE TREAD REMAINING. DOCUMENTS ARE AVAILABLE. THE FOURTH FAILURE OCCURRED WITHIN ONLY A FEW HUNDRED ADDITIONAL TIRE MILES LATER. THE FAILURE WAS A SUDDEN BLOWOUT AT HIGHWAY SPEED WITH LOSS OF VIRTUALLY ALL TREAD AND RESULTED IN SIGNIFICANT PROPERTY DAMAGE TO THE VEHICLE. FORTUNATELY I WAS ABLE TO BRING THE SUBURBAN, WITH TRAVEL TRAILER IN TOW, TO THE SHOULDER OF THE INTERSTATE AND NO INJURY WAS SUSTAINED TO MYSELF AND FOUR PASSENGERS. IT IS ABSOLUTELY UNREASONABLE TO BELIEVE THAT FOUR OF FIVER TIRES WILL SUFFER STRUCTURAL FAILURE AT ABOUT THE SAME MILEAGE AND WITH ABOUT THE SAME AMOUNT OF TREAD REMAINING, UNLESS THE TIRES WERE IMPROPERLY MANUFACTURED. TO DATE WE HAVE RECEIVED NO CONSIDERATION FROM EITHER BRIDGESTONE FIRESTONE OR CHEVROLET RELATIVE TO THE PROPERTY DAMAGE WE INCURRED DUE TO THE FAILURE OF THE FIRESTONE TIRES.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Tires › Tread/Belt
Filed Oct 20, 2003NV

THREE OF THE ORIGINAL TIRES ON THE VEHICLE HAVE HAD TREAD SEPARATION. THE THIRD TREAD SEPARATION CAUSED SIGNIFICANT DAMAGE TO THE LEFT QUARTER PANEL. THE TIRE WAS RETURNED TO FIRESTONE AT THEIR REQUEST. SHORTLY AFTER THE CONSUMER RECEIVED A LETTER FROM FIRESTONE DENYING ANY RESPONSIBILITY FOR THE SEPARATION BECAUSE OF A PRIOR PUNCTURE IN THE TIRE. *AK *TS *NLM

Steering
Filed Oct 14, 200395,000 milesMN

WHILE DRIVING SLOWLY OR FAST, AT DIFFERENT TIMES, AND NOT EVERY SINGLE TIME, TURNING TO THE RIGHT AROUND A CURVE OR TURNING A CORNER THE STEERING HOLDS THE TURN AND THEN ALL OF A SUDDEN LETS GO OF THAT HOLD. I CAN CORRECT IT BY SLIGHTLY TURNING THE STEERING WHEEL LEFT AND THEN BACK INTO THE TURN. SOMETIMES IT HOLDS THE SECOND TIME AND SOMETIMES IT LETS GO AGAIN. THIS IS REPEATED UNTIL THE END OF THE CURVE OR TURN. STEERING GEAR, PITMAN ARM, STEERING PUMP ALL REPLACED AND PROBLEM STILL IS PRESENT. *LA

Visibility › Windshield Wiper/Washer
Filed Oct 12, 2003TX

VEHICLE WINDSHIELD WIPERS BECAME INOPERATIVE WHILE DRIVING IN THE RAIN.*MR THE DEALER INFORMED THE CONSUMER THERE WAS A RECALL ON THE 1994-1997 MODELS *TS *JB

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Oct 9, 2003NJ

HEATER VENTS SMOKED WITHOUT WARNING. DEALER STATED THAT HEATER SWITCH MELTED. *AK

Electrical System › 12v/24v/48v Battery
Filed Oct 3, 200349,081 milesMO

CAR BATTERY LEAKED, STARTER HAS BEEN REPLACED 3 TIMES IN 2 YEARS, CABLES WERE REPLACED TWICE, AND THE BATTERY LEAKED ON TOP OF BRAKE CABLE. DEALERSHIP CAN'T FIGURE OUT WHAT IS WRONG. *LA

Exterior Lighting › Turn Signal › Switch
Filed Oct 1, 200329,587 milesFL

THE MULTI-FUNCTION SWITCH THAT CONTROLED THE HAZARD LIGHTS, BRAKE STOP LIGHT AND THE TURN SIGNAL LIGHTS MALFUNCTIONED. AS A RESULT THE TURN SIGNAL LIGHTS DID NOT TO OPERATE. THE MANUFACTURER ADVISE THAT A RECALL WAS ISSUED FOR THIS PROBLEM BUT THE CONSUMER S VEHICLE WAS NOT INCLUDED DUE TO VIN. *AK *NLM

Tires › Tread/Belt
Filed Sep 17, 200338,619 milesGA

WHILE DRIVING AT VARIOUS SPEEDS THE LEFT FRONT TIRE BLEW AND CAUSED TREAD SEPARATION. THE CONSUMER MANAGED TO PULL OVER. THE VEHICLE WAS TAKEN TO DEALERSHIP MECHANIC BUT THE PROBLEM HAS NOT BEEN RESOLVED. PLEASE PROVIDE THE DOT NUMBER ( SIZE#LT245/75R16). *NLM

Engine and Engine Cooling › Engine
Filed Sep 12, 200360,000 milesMI

THE CONSUMER NOTICED OIL ON THE GROUND IN THE DRIVEWAY. THE CONSUMER BELIEVED A FIRE COULD HAVE STARTED FROM THE OIL LEAK. *AK THE CONSUMER ALSO SMELLED SMOKE AND NOTICED OIL STAINS ON THE EXHAUST PIPE. *SCC *JB

Visibility › Rear Window Wiper/Washer › Motor
Filed Sep 12, 200360,000 milesAZ

CONSUMER'S VEHICLE HAD THE SAME PROBLEM AS MENTIONED IN THE RECALL CONCERNING THE WINDSHIELD WIPERS. RECALL NUMBER UNKNOWN. DEALER WOULD NOT REPAIR VEHICLE BECAUSE THE VIN WAS NOT INCLUDED.*AK *PH *JB

Suspension › Rear
Filed Sep 11, 2003LA

A HIGH ROARING NOISE COMING FROM THE REAR END CAN BE HEARD WHILE DRIVING AT VARIOUS SPEEDS. THE CAUSE OF THE PROBLEM HAS NOT BEEN DETERMINED. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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