AT FIRST 1200 MILES ORIGINAL TIRES HAD FLAT SPOTS ALL AROUND AND CHOPPING UP. *AK
2002 Chevrolet Silverado complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
CONSUMER WAS INVOLVED IN AN ACCIDENT WHERE SHE WAS HIT HEAD ON THE RIGHT FRONT SIDE. THE AIRBAGS FAILED TO DEPLOY. CONSUMER WAS TOLD THE AIRBAGS DIDNT HAVE TO DEPLOY BECAUSE THE VEHICLE WAS STATIONARY DURING BOTH HITS, CONSUMER WAS INJURED IN THE ACCIDENT. *JG
WHEN COMING TO A COMPLETE STOP ON DRY PAVEMENT UNDER MODERATE TO LIGHT BRAKING, ONCE THE VEHICLE FALLS BELOW ABOUT 3 MPH (I.E., IN THE LAST FEW FEET BEFORE A COMPLETE STOP), A SHUDDER IS FELT IN THE BRAKE PEDAL LASTING 1 TO 1-1/2 SECONDS. THE SHUDDERING IN THE PEDAL IS ACCOMPANIED BY A STUTTERING SOUND. THE VEHICLE STOPS NORMALLY --SO FAR -- EXCEPT FOR THE VIBRATION AND NOISE. THIS HAPPENS ON 30%-50% OF THE STOPS; THE REST OF THE TIME THERE IS NO NOISE AND NO SHUDDERING IN THE BRAKE PEDAL. DEALER HAS TRIED TWICE TO FIX PROBLEM, BUT TODAY WAS TOLD BY CHEVROLET TECH REP THAT THIS CONDITION IS A NORMAL CHARACTERISTIC OF THEIR TRACTION CONTROL/ABS SYSTEM AND WILL NOT AUTHORIZE ANY FURTHER WORK BY THE DEALER! I DO NOT CONSIDER THIS A "NORMAL CONDITION" AND AM CONCERNED ABOUT THE POTENTIAL FOR MORE CATASTROPHIC PROBLEMS SHOULD THIS CONDITION REMAIN UNCORRECTED.*AK
WHEN STARTING THE VEHICLE, THERE IS A KNOCKING NOISE COMING FROM THE ENGINE CAUSED BY PISTON SLAP, IF NOT FIXED, THIS COULD CAUSE PISTON TO BREAK AND DAMAGE THE ENGINE.*AK CONSUMER IS CONCERNED THAT THE ENGINE WILL FAIL IN THE FUTURE. *YH
DRIVERS' SEATBACK WILL FALL BACKWARDS CATCHING DRIVER OFF GUARD. VEHICLE HAS BEEN IN 2 DIFFERENT SHOPS SIX TIMES FOR THIS AND OTHER FAILURES; PROBLEM NOT BEING RESOLVED/REPAIRED BY DEALERSHIPS. PLEASE DESCRIBE DETAILS. *AK
DIMMER SWITCH WOULD GET HOT WHEN USED. DEALER NOTIFIED AND INFORMED CONSUMER THAT NOTHING COULD BE FOUND. *AK CONSUMER STATED DASH PANEL DIMMER SWITCH WHEEL AND SURROUNDING AREA GETS HOT WHEN THE WHEEL IS TURNED TO ITS LOWEST SETTING WITHOUT TURNING THE PANEL LIGHTS OFF.*JB
VEHICLE WOULD NOT DEACCELERATE WHEN FOOT HAS RELEASED ACCELERATOR PEDAL. VEHICLE BEEN TO DEALER, AND DEALER COULD NOT LOCATE CAUSE OF PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
VEHICLE WAS INVOLVED IN A FRONTAL COLLISION WITH A TREE TRAVELING APPROXIMATLY 30-40MPH, AND AIR BAGS DID NOT DEPLOY.*AK
WHILE DRIVING 40 MPH AND AS A RESULT OF A VEHICLE CRASH FRONTAL AIR BAGS DID NOT DEPLOY. DEALER AND MANUFACTURER HAVE BEEN NOTIFIED. *AK *SLC
WHEN DRIVING AT HIGHWAY SPEEDS THERE IS A STRONG VIBRATION, AND A RATTLE NOISE IN THE REAR OF VEHICLE. TOOK VEHICLE TO DEALER AND THEY TIGHTENED UP SOME PARTS, BUT PROBLEM REOCCURRED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
VEHICLE VIBRATES AT HIGHWAY SPEEDS AND MAKES A RATTLING NOISE IN REAR OF VEHICLE. TOOK TO DEALER, AND DEALER REPLACED DRIVESHAFT. PROBLEM STILL REOCCURS. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
WHILE TRAVELING ON A HIGHWAY AT 70 MPH, THE VEHICLE SUDDENLY ACCELARATED AT SPEED OF 90 MPH. RPM 6000. I DID ALL POSSIBLE TO SLOW DOWN THE VEHICLE AN BRING IT TO A STOP BY PUTTING THE TRUCK IN NEUTRAL AND SHUTTING OFF THE ENGINE. FIRST INCIDENT OCCURRED ON 7-4-02, AFTER THE VEHICLE CAME TO A STOP I RESTARTED THE ENGINE AND IT WAS BACK TO NORMAL. THE NEXT MORNING I HAD THE TRUCK INSPECTED BY WHEELER MOTORS , CHEBOYGAN MICH. I WAS TOLD THEY COULD NOT FIND ANYTHING WRONG. I ALSO HAD THE TRUCK INSPECTED BY JAMES CHEVROLET CLINTON TWP. MI. THEY ALSO SAID THEY COULD NOT FIND ANY PROBLEM. ON 8-21-02 WHILE TRAVELING AT 70MPH ON I-75 THE VEHICLE AGAIN ACCELARETED ON ITS OWN TO A SPEED CLOSE TO 90MPH. I APPLIED THE BRAKES AND IT TOOK ALL THE BRAKING POWER AVAILABLE TO SLOW DOWN THE TRUCK AND BRING IT TO THE SIDE OF THE HIGHWAY SAFELY. THIS TIME WHEN RESTARTING THE ENGINE THE RPM IMMEDIATELY (IN PARK) SOARED TO 6000 RPM. THE VEHICLE WAS TOWED TO MARTIN CHEVROLET, SAGINAW, MICH. AT HIS POINT I HAVE NO RESULTS OF WHAT WAS WRONG WITH THE VEHICLE. I CALLED GM ROADSIDE ASSISTANCE AT 1-800 CHEVROLET-USA. THEY DISPATCHED A TOW TRUCK. I ALSO CALLED THE MICH. STATE POLICE TO ASSIST AND VERIFY THAT THE INCIDENT HAD OCCURRED.*AK
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
TRUCK SOMEHOW RAN INTO A CONCRETE FIXTURE THAT SUPPORTED A SIGNAL LIGHT. ESTIMATED SPEED OF HEAD ON COLLISION INTO FIXTURE WAS 25 - 30 MPH. NEITHER OF DUAL AIR BAGS DEPLOYED WITH BOTH DRIVER AND PASSENGER MAKING CONTACT WITH DASHBOARD. DRIVER STATED THAT CHILD'S TEETH PRINT WERE ON DASH CONSOLE. ENTIRE BUMPER SMASHED BACK INTO ENGINE, AND STEERING WHEEL BROKE. PLEASE DESCRIBE DETAILS. *AK
CONSUMER WAS TRAVELING ABOUT 20MPH ON A SIDE STREET AND THERE WAS A CONCRETE PIPE LAYING ON THE ROAD, AND WITHOUT PRIOR WARNING SHE HIT THE PIPE. AIRBAGS DIDN'T GO OFF. AT DEALERSHIP IS AWARE OF PROBLEM.THE PIPE WAS A BROKE OFF LIGHT POLE. THE FRAME ON THE VEHICLE IS BENT. *JG
NO ROAD HAZARD CAME IN CONTACT WITH THE TIRE. OUTSIDE TEMPERATURE WAS APPROXIMATELY 103F. COMPLETE SEPARATION OF TREAD FROM SIDEWALL. NOTHING REMAINED ON RIM BUT SIDEWALL. BODY DAMAGE TO FENDER WELL AS WELL AS RUBBER BURN MARKS, DUE TO CENTRIPETAL FORCES FROM TIRE TREAD SEPARATING FROM SIDEWALL.*AK
WHILE DRIVING, BRAKE PEDAL WILL GO ALL THE WAY TO THE FLOOR WHEN BRAKING SUDDENLY. ALSO WHILE DRIVING ON HIGHWAY, CONSUMER SLAMMED ON BRAKES TO AVOID A COLLISION AND THE REAR BRAKES LOCKED UP AND VEHICLE SLID.*AK ALSO THE ENGINE VIBRATES WHEN THE AIR CONDITION IS ON, THE DEALER REPOSITIONED CLAMP, WHEN IT IS RAINY HARD THE DRIVERS DOOR LEAKS AT THE TOP WEATHERSTRIP, THE EXHAUST VIBRATES WHEN VEHICLE IS IN REVERSE, THE PASSENGER SEAT RATTLES.*JB
WHILE DRIVING AND NO WARNING THROTTLE WILL GET STUCK, STAYING AT THE SAME SPEED, BUT IT WILL BE HARD FOR CONSUMER TO STOP. DEALER NOTIFIED.*AKCONSUMERS WIFE WAS ATTEMPTING TO PARK VEHICLE IN THE GARAGE WHEN THE ENGINE STARTED RACING, CAUSING DIFFICULTY IN STOPPING. THIS RESULTED IN AN ACCIDENT. THE VEHICLE WAS TOWED TO THE DEALERS WHERE THEY FOUND A STONE LODGED IN THE THROTTLE STOP. *JG
WHEN SHIFTING GEARS RPM GOES TO 3000 WITH CLUTCH TO FLOOR . HAS BEN THERE 3 TIMES FOR THIS THAY SAY THRER IS NO PROBLME WITH THIS.*AK
WHEN DRIVING IN WET ROAD CONDITIONS TIRES WILL SPIN AT TAKE OFF. VEHICLE WAS TAKEN TO DEALER 3 TIMES, CANNOT FIND CAUSE OF PROBLEM. *AK
PARK BRAKE WILL NOT HOLD. VEHICLE HAS ROLLED OVER 3 TIMES WITH PARK BRAKE APPLIED. DEALER REPLACED PARK BRAKE ONCE.*AK
WHILE DRIVING, ENGINE WAS RUNNING AT A HIGH THROTTLE, CAUSING VEHICLE TO SUDDENLY ACCELERATE AT A HIGH SPEED. HAD TO USE EXCESSIVE FORCE TO SLOW VEHICLE DOWN.*AK THE CRUISE CONTROL WAS IN THE OFF POSITION. PUMPING/APPLYING BRAKES DID NOT CLEAR ACCELRATION ONLY SLOWED VEHICLE. STOMPING OF ACCELERATOR 3 TIMES RELEASED ACCELERATOR. APPROXIMATELY 3 MINUTES LATER THE ABOVE PROBLEM OCCURRED AGAIN. ACCELERATOR CLEARED ON AGAIN BY STOMPING ACCELERATOR. DEALER COULD NOT DUPLICATE PROBLEM. *TT
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
WHILE ACCELERATING FROM A STOP TRANSMISSION HESITATES AND THEN JERKS INTO GEAR. DEALER HAS INSPECTED VEHICLE, BUT COULD NOT DUPLICATE OR CORRECT THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
THERE HAVE BEEN REPAIR ATTEMPTS NONE HAVE BEEN FULLY SUCESSFUL. NO SAFETY DEFECT LISTED. *AK
THE CONSUMER STATED THAT THE FACTORY INSTALLED TRAILER HITCH HAS CRACKED AND HITCH WILDS HAVE SEPARATED. THE GM SERVICE MANGER DENIED ANY CRACKING AFTER INSPECTING THE HITCH. *YH
VEHICLE WAS INVOLVED IN A 30-40 MPH FRONTAL COLLISION IN WHICH DRIVER'S AND PASSENGER'S AIR BAGS DID NOT DEPLOY, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
VEHICLE WAS INVOLVED IN A FRONTAL IMPACT GOING 35MPH. AIR BAG DIDN'T DEPLOY, AND LIGHT NEVER ILLUMINATED. CHEVROLET WAS CONTACTED, AND WILL BE SENDING AN INSPECTOR OUT FOR VEHICLE. PLEASE PROVIDE MORE INFORMATION.*AK
TRANSMISSION SLIPS AFTER TAKING OFF FROM A COMPLETE STOP, CAUSING ENGINE TO REV UP, TRANSMISSION CLUNKS INTO GEAR, CAUSING TRUCK TO LURCH FORWARD. *AK
VEHICLE PULLS TO THE RIGHT AT ALL TIMES. DEALER REPLACED PITMAN ARM AND DID AN ALIGNMENT, CANNOT REMEDY THE PROBLEM.*AK DEALER ALSO REPLACED STEERING BOX. STILL DID NOT HELP REMEDY THE PROBLEM. *AK.*TT
WHILE DRIVING AT 35 MPH, THE VEHICLE WAS HIT BY AN AMBALANCE, THE AIR BAGS DIDN'T DEPLOY RESULTING IN MAJOR INJURIES TO DRIVER.*AK *MJ
WHILE DRIVING AT 35MPH VEHICLE WAS INVOLVED IN A SIDE COLLISION AND DRIVER'S SIDE SEAT BELT DIDN'T RETRACT, CAUSING DRIVER TO LAUNCH FORWARD, AND RECEIVING SERIOUS HEAD, HAND, ARM, LIP AND LEG INJURIES.*AK *MJ
CONSUMER STATES WHILE TRYING TO USE THE HIGH BEAMS, THE HEADLIGHTS WITH OUT WARNING WILL CROSS PATHS LEFT LIGHT WITH REAR TO RIGHT AND LEFT TO RIGHT RESULTING IN LIMITED LIGHT TO THE SIDE OF THE ROAD.*JB *YD
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
ENGINE HAS A COLD KNOCK WHEN STARTING UP IN MORNINGS, ALSO GMC HAS ACKNOWLEDGED THE PROBLEM. IT'S A CHARACTERISTIC DESIGN IN VEHICLE.*AK *TT
WHILE TRAVELING STEERING BOLT TO THE STEERING COLUMN CAME APART THE DEALERSHIP IS AWARE OF THE PROBLEM.*AK
WHILE IN MOTION, POWER SEAT WOULD ENGAGE BY ITSELF, PINNING DRIVER AGAINST STEERING WHEEL. *JG *AK
FRAME AND MULTIPLE PARTS OF VEHICLE ARE RUSTING. DEALER CONTACTED.*AK
CONSUMER STATES THAT WHILE DRIVING, THE STEERING WHEEL LOCKS UP, THE DEALER COULD NOT FIND ANY PROBLEMS, THE CONSUMER IS AFRAID TO DRIVE THE VEHICLE. *SLC
VEHICLE STALLED AT 70 MPH, VEHICLE IS AT DEALERSHIP AT THIS TIME.*AK
ALLISON TRANSMISSION PROBLEM: WHILE IN OVERDRIVE WITH A TOWING LOAD GOING UPHILL, THE TRANSMISSION WILL DOWNSHIFT IN OR OUT OF CRUISE CONTROL, CAUSING THE ENGINE TO INCREASE SPEED UP TO THE DANGER ZONE OF 3300RPM . THE VEHICLE WAS CHECKED BY THE LISTED DEALER, WHOM NOTED THAT GENERAL MOTORS HAS NO CORRECTION AVAILABLE FOR THE DOWNSHIFTING AND ENGINE RACING IN OVERDRIVE. THIS COMPLAINT IS TO REGISTER THIS OBSERVATION WITH MY VEHICLE.*AK
ENGINE MAKES LOUD "TICKING" NOISE WHEN WARM AT IDLE. GM STATES NORMAL CONDITION. NOT ALL DURAMAX DEISELS MAKE THIS NOISE. IT CANNOT BE NORMAL. GM HAS NO INTEREST IN PURSUING. ALTHOUGH THIS MAY NOT BE A SAFETY ISSUE, UNLESS THE ENGINE EXPLODES AS A RESULT, IT STILL IS VERY DISHEARTENING THAT GM WILL RELEASE THE PRODUCT WITH BUGS AND THE CUSTOMER IS FORCED TO ACCEPT.*AK
WHILE APPLYING BRAKE PEDAL GOES ALL THE WAY DOWN FLOORBOARD. DEALERSHIP IS AWARE OF PROBLEM. *AK
THE ENGINE REVES UP TO BETWEEN 1200 - 1500 RPM AT RANDOM WHEN ATTEMPTING TO STOP AT STOP SIGNS OR WHEN SLOWING DOWN TO TURN AND IN REVERSE GEAR WHEN BACKING.*AK
WITH CRUISE/SPEED CONTROL SET/ON TRANSMISSION REPEATEDLY DOWNSHIFTS BELOW 4TH. AND 3RD. GEARS INTO 2ND. AND 1ST. GEARS CAUSING ERRATIC ACCELERATION, EXCESSIVE VIBRATION AND FATALLY HIGH ENGINE R.P.M. REVVING AT HIGHWAY SPEEDS.
DRIVER'S SIDE AXLE HAS GOTTEN TOO RUSTY AND IS BECOMING CORRODED. CONTACTED DEALER, AND DEALER IS NOT WILLING TO DO ANYTHING.*AK
GEARSHIFT LINKAGE LOOSENED PREVENTING TRANSMISSION TO GO INTO PARK. *AK
THE INTERIOR REARVIEW MIRROR HAS A DISTORTION PROBLEM. ONLY IN THE MIDDLE OF THE MIRROR IS THE VIEW CLEAR. BUT WHEN THE VIEW IS IN THE TOP PART OR BOTTOM PART OF THE MIRROR, THE DISTORTION TAKES PLACE. THE DISTORTION IS IN THE FORM OF SEEING DOUBLE VISION. THE BEST WAY TO NOTICE THIS IS AT NIGHT WHEN ANOTHER VEHICLE IS NO CLOSER THAN 100 FEET BEHIND YOU AND YOU LOOK AT IT THROUGH THE INTERIOR REARVIEW MIRROR. PUT THAT VEHICLE'S HEADLIGHTS AT THE TOP AND AT THE BOTTOM PART OF THE MIRROR AND YOU WILL SEE FOUR HEADLIGHTS INSTEAD OF TWO HEADLIGHTS. EVEN IN THE DAYTIME, IF YOU LOOK CLOSELY AT THE VEHICLE BEHIND YOU, YOU WILL SEE A DOUBLE IMAGE OF ITS ROOF VIA A FAINT LINE. I HAVE REPLACED MY MIRROR AT THE DEALERSHIP, BUT THE SECOND ONE IS EVEN WORSE. I FILED A COMPLAINT WITH GM QUALITY CUSTOMER SERVICE. I KNOW OF ANOTHER 2002 CHEVY SILVERADO OWNER WHO ALSO HAS THE SAME PROBLEM. THIS PROBLEM PROBABLY EXISTS ON MOST OF THEM. IF YOU HAVE ANY QUESTIONS, PLEASE CALL ME. I AM WILLING TO DEMONSTRATE MY VEHICLE TO YOU SO YOU CAN SEE HOW SERIOUS A PROBLEM IT IS. THANK YOU!. *AK
WHILE DRIVING VEHICLE WILL JERK WHEN ACCELERATING. DEALER CONTACTED. *AK
STANDARD STEEL WHEEL ON VEHICLE HOLDS WATER, AND WHEN THAT WATER FREEZES WHEELS GO OUT OF BALANCE. DEALER CONTACTED. *AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Chevrolet Silverado → · Every Silverado year → · How the figures are calculated →