I HAD TWO INSIDE DOOR PANEL REPLACED ALREADY. THESE TWO THINGS WERE FIXED FROM THE ENGINE COMPARTMENT, IT GETS WORSE WHEN IT IS COLDER. FUEL GAUGE IS INACCURATE AND JUMPS AROUND WHEN TRUCK IS NOT IN A MOVING GEAR. I AM VERY UPSET ABOUT THE LAST TWO, BECAUSE CHEVY SAYS THE TRUCK IS WORKING WITHIN "NORMAL CHEVY PARAMETER". I HAVE ASKED MANY MECHANICS AND THEY SAY EITHER ONE SHOULD BE HAPPENING. THE DATE BELOW IS AN APPROXIMATE TIME THE LAST TWO STARTED. I ALSO HAVE HAD IT IN TWICE FOR BOTH OF THESE PROBLEMS. *JB
2002 Chevrolet Silverado complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
BRAND NEW 2002 CHEVROLET TRUCK MAKES KNOCKING NOISE SINCE NEW. CHEVROLET AGREES ITS A PROBLEM BUT WILL NOT FIX IT. THE KNOCKING IS HEARD WHEN STARTING VEHICLE. GM NEEDS TO CORRECT THIS ISSUE BEFORE IT CAUSE ENGINE FAILURE. *NLM
THE LOWER BALL JOINT COLLAPSED, WHEN THE VEHICLE TURNED A CORNER. *JB
WHILE DRIVING ABOUT 55 MPH ON THE HIGHWAY, THE VEHICLE BEGAN TO OVERHEAT WITHOUT PRIOR WARNING THEN THE CHECK ENGINE LIGHT ILLUMINATED. *NLM
THE CHECK ENGINE LIGHT ILLUMINATED ON THE DASHBOARD, AND THEN THE VEHICLE OVER HEATED.*JB
TRANSMISSION SLIPS DURING THE 1-2 UP SHIFT AT MODERATE THROTTLE INPUT CAUSING A DISTINCTIVE CLUNK AND COULD BE A POSSIBLE SAFETY CONCERN ON TWO WHEEL DRIVE VEHICLES ON SLIPPERY ROADS, WHERE AS VEHICLE LOSS OF CONTROL COULD OCCUR WHEN TRANSMISSION ENGAGES. VEHICLE RETURNED TO DEALER TWICE WITH CONCERN, ONE ATTEMPT TO FIX WITH REPLACEMENT OF TRANSMISSION OUTPUT SHAFT. THIS DID NOT HELP. *JB
WHILE A LOUD NOISE COULD BE HEARD COMING FROM THE FRONT END. *NLM
CONSUMER NOTICED THAT WHILE DRIVING DOWN HILL IN SNOW HE WAS UNABLE TO DOWN SHIFT VEHICLE BECAUSE THE GEAR SHIFT WAS STUCK DUE TO ICE. *NLM
THE VEHICLE MADE A NOISE, THE PROBLEM WAS DIAGNOSED AS A SLAPPED PISTON.*JB
THE WINDSHIELD WIPERS FAILED.*JB
THE VEHICLE HIT A TREE, AND NONE OF THE AIR BAGS DEPLOYED.*JB *TS
VEHICLE EXPERIENCED POOR QUALITY AND SAFETY ISSUES.*AK *JB
THE RIGHT WINDSHIELD WIPER MALFUNCTIONED.*JB
THE DRIVE TRAIN WAS DEFECTIVE, WHEN THE VEHICLE REACHED A SPEED OF 70 MPH IT LOST POWER AND HAD BECOME UNCONTROLLABLE. *JB THERE WAS A SLIPPAGE IN THE DRIVE TRAIN, MADE EXCESSIVE NOISE WHEN SHIFTING UP OR DOWN, AND IS EASY TO COME APART. ON SEVERAL OCCASIONS, THE TRANSMISSION APPEARED TO LOSE CONTACT WITH THE REAR END. (ALT NO. FOR THE CONSUMER DAYTIME IS: 334-301-9766) SCC
AFTER 3 WEEKS OF OWNERSHIP WE STARTED EXPERIENCING SEVERAL PROBLEMS WITH THE STEERING AND BRAKING OF THIS VEHICLE. STEERING WHEEL WOULD "CATCH" AND MAKE THUMPING NOISES AS WE TURNED RIGHT OR LEFT SHARP TURNS (SLOWLY). BRAKES ARE GOING TO CAUSE AN ACCIDENT SOONER OR LATER AS THE PEDAL GOES COMPLETELY TO THE FLOOR AND THUMPS LOUDLY BUT DOES NOT SLOW THE VEHICLE WHEN YOU TRY TO MAKE A MODERATELY SUDDEN STOP. WE HAD OUR TRUCK IN FOR SERVICE AFTER OWNING IT FOR 3 WEEKS AND THE IDIOTS AT SPITZER CHEVROLET TRIED TO TELL US IT WAS THE TRAILER HITCH MAKING ALL THE NOISE.....WHAT A JOKE
THE WINDSHIELD WIPERS FAILED.*JB *TS
THE TIRES HAD BEEN ALIGNED AND ROTATED SEVERAL TIMES DUE TO EXCESSIVE WEAR ON THE INSIDE AND OUTSIDE. *JG *JB
CONSUMER TOOK THE VEHICLE IN FOR AN OIL CHANGE AND WAS INFORMED THE BEARINGS WERE WORN. *JG *JB
THE FRONT DRIVE SIDE TIRE BLEW. SIZE #P26575R16 DOT# W273WMA1102. DEALER HAS BEEN NOTIFIED. PH
HEADLIGHT FAILURE.*AK
WHILE DRIVING VEHICLE WAS IN A FRONTAL COLLISION, BUT NONE OF THE AIR BAGS DEPLOYED UPON IMPACT. THE DRIVER WAS NOT INJURED BECAUSE THEY WERE WEARING THERE SEAT BELTS.*AK
VEHICLE'S SEAT BELT IS NOT THE CORRECT HEIGHT AND DOES NOT RESTRAIN THE DRIVER. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. PH
CONSUMER COMPLAINED ABOUT HAVING PROBLEMS WITH THE AIR BAG DEPLOYMENT. ALSO, WHILE DRIVING VEHICLE WAS INVOLVED IN A COLLISION, AND AIR BAGS DID NOT DEPLOY .PASSENGER WAS DRIVING AT 50 MPH WHEN PASSING OVER A BRIDGE ON A RAINY DAY, AND WATER FROM THE RIVER WAS SPLASHED ON THE FRONT WINDSHIELD WHICH CAUSED THE DRIVER TO LOOSE CONTROL OF THE VEHICLE. MANUFACTURE WAS NOT CONTACTED AT THE TIME OF THIS PHONE CALL. *AK
I HAVE A 02 SIVERADO A 5,000 MILES THE MOTOR STARTED KNOCKING, THE DEALERSHIP SAID IT'S OUT OF THERE HANDS, AND TOLD US TO CALL CHEVROLET DOCUMENT #816465, WHICH SAYS THE KNOCKING IS NORMAL, AND ALL THEY CAN DO IS EXTEND THE WARRANTY. WE ALL KNOW THIS IS NOT NORMAL,GO TO WWW.BIGCLASSACTION.COM AND FILE A COMPLAINT. IF WE CAN GET EVERYONE TOGETHER WE CAN GET A CLASS ACTION SUIT AGAINST THEM. WE ALL HAVE PAID TO MUCH FOR OUR VEHICLES TO LETGM GET BY WITH THIS. LETS STICK TOGETHER, TELL EVERY ONE.
WHILE DRIVING VEHICLE WILL CONTINUOUSLY PULL TO THE RIGHT, MAKING IT VERY DIFFICULT TO STEER. THE DEALERSHIP HAS REPLACED THE STEERING GEAR AND DID SOME ALIGNMENT, BUT PROBLEM STILL OCCURS. PH THE VEHICLE HAS BEEN ALIGNED ON NUMEROUS OCCASIONS, AND HAVE NOT CORRECTED. THE FRONT TIRES WERE WEARING OUT UNEVENLY. SCC
WHEN THE VEHICLE MADE SUDDEN STOPS, THE BRAKE PEDAL WOULD GO TO THE FLOOR, AND THE VEHICLE DIDN'T STOP. THIS RESULTED IN AN ACCIDENT. PH THE BRAKE PEDAL WAS LOW AND SOFT. THE DEALER STATED THAT THEY WERE FINE. THE BRAKES STILL FELT UNSAFE. SCC
CONSUMER STATED THE SHOULDER BELTS LOCKED UP, IN WHICH CONSUMER WAS PHYSICALLY UNABLE TO VIEW THE TRAFFIC WHILE MERGING INTO TRAFFIC. THE BRAKES WERE NOT BEING APPLIED AT THE TIME AND ALMOST CAUSED THREE BAD ACCIDENTS BECAUSE THE DRIVER COULDN'T VIEW THE ONCOMING TRAFFIC FROM BEHIND. THE DEALER STATED THAT THIS IS NOT A DEFECT. SCC *JB
2002 CHEVROLET SILVERADO 1500. *PH *JB **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**770840
WHEN ACCELERATING, CONSUMER STATES GAS PEDAL HAS TO BE PRESS ABOUT 3 QUARTERS OF AN INCH BEFORE VEHICLE WILL MOVE. THIS SOMETIMES CAUSES VEHICLE AND TO STALL AND THE POSSIBILITY OF BEING REAR ENDED. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
I WAS DRIVING DOWN A CURVY MAOUNTAIN ROAD AND STEERING TO THE LEFT IN A TURN. MY STEERING LOCKED UP AND I HAD NO CONTROL. I GOT THE TRUCK STOPPED BEFORE WE WENT OVER A SEVERAL HUNDRED FOOT DROP. I HAD MY WIFE, 3 YEAR OLD DAUGHTER, AND 6 MONTH OLD SON IN THE TRUCK WITH ME. I GOT THE STEERING UNLOCKED AND DROVE HOME. I TOOK THE TRUCK TO THE DEALER AND THEY SAID SINCE THEY CAN NOT DUPLICATE THE PROBLEM THEY WILL NOT FIX OR REPLACE ANYTHING IN THE FRONT END OR STEERING WITHOUT DUPLICATING THE PROBLEM. I DO NOT FEEL SAFE DRIVING A TRUCK THAT HAS DONE THIS. I USALLY HAVE MY CHILDREN WITH ME IN A TRUCK THAT IS UNSAFE. I WAS TOLD BY THE SERVICE MANAGER THAT HE WILL NOT AUTHORIZE ANY REPAIR WITHOUT DUPLICATION. I ASKED HIM WHY HE WOULD SEND A TRUCK OUT THAT WAS UNSAFE. ALL HE COULD SAY WAS I CARE BUT NO REPAIRS WITHOUT DUPLICATION. I CONACTED GM AND I AM WAITING A REPLY.
(2)2002 SILVERADO HD'S( 4X4) WITH 5600 & 5800 ODOMETER READINGS. WHEN BACKING UP VEHICLES AT APPROX. 7 MILES PER HR AND LETTING OFF THE ACCELERATOR PEDAL A SINGLE CLUNKING NOISE COMES FROM THE REAR OF THE VEHICLE.DEALER CANNOT FIGURE OUT WHAT THE CLUNKING NOISE IS.
VEHICLE ROLLED BACK WHILE IN PARK. TRUCK WAS FOUND AGAINST THE HOUSE WITH THE DOORS LOCKED AND STILL IN PARK. EMERGENCY BRAKE IS TYPICALLY ENGAGED BECAUSE IT IS PARKED ON A SLOPE DRIVE BUT IT WAS FOUND DISENGAGED. WHILE BEING TOWED IT ALSO ROLLED WHILE LOADING ONTO THE TOW TRUCK. AGAIN, IT WAS IN PARK WITH THE EMERGENCY BRAKE ENGAGED. VEHICLE WAS LOOKED AT BY TWO SEPARATE SERVICE DEPARTMENTS WITH NO CAUSE FOUND. DAMAGE WAS DONE TO THE TRUCK AND THE HOME BUT SINCE GM COULD NOT DUPLICATE THE PROBLEM WE ARE RESPONSIBLE FOR ALL DAMAGES. WILL MOST LIKELY GET RID OF THE VEHICLE (TRADING IT IN AT SAME DEALER WHO SOLD AND SERVICED IT) BECAUSE WE DO NOT FEEL SAFE LEAVING THE VEHICLE UNATTENDED. TS
VEHICLE LESS THAN ONE YEAR OLD - PURCHASED NEW. LABEL (AIRBAG WARNING/CHILD RESTRAINT INSTALLATION) ON FRONT PASSENGER SEAT BELT PEELED OFF.
CONSUMER STATES THAT WHEN HIT AT 55 MPH IN THE FRONT CENTER OF THE VEHICLE THE AIR BAG DID NOT DEPLOY CAUSING MINOR INJURIES TO THE CONSUMER. DEALER NOTIFIED. MR
THERE IS KNOCKING NOISE COMING FROM UNDERNEATH THE VEHICLE. DUE TO MISSING PISTON FROM THE ENGINE PLEASE PROVIDE ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS
WHEN SLOWING DOWN FOR A STOP, CONSUMER STATES' THERE IS A GRINDING NOISE AND A VIBRATION COMING FROM THE BOTTOM OF VEHICLE. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
WHILE DRIVING IF DRIVER RELEASES STEERING WHEEL FOR A SECOND VEHICLE WILL IMMEDIATELY PULL TO THE RIGHT INTO THE OTHER LANE. THE DEALERSHIP HAS SERVICE THE VEHICLE SEVERAL TIMES BUT CANNOT DIAGNOIS THE PROBLEM. CONSUMER IS AFRAID THAT THIS PROBLEM WILL CAUSE AN ACCIDENT. TS
DURAMAX ENGINE, THE ENGINE WAS TICKING WHEN VEHICLE WAS PURCHASED (600 MILES), DEALER STATED THIS WAS NORMAL. THIS TICKING SOUND HAS GOTTEN WORSE, DEALER STILL SAYS THIS IS NORMAL. TS
CONSUMER STATES THAT THE DRIVERS SIDE MIRROR VIBRATES CAUSING A VISUAL INABILITY TO SEE ONCOMING VEHICLES ON THE ROAD. DEALER NOTIFIED REPAIRED AND REPLACED PROBLEM REOCCURED. TS
CONSUMER STATES THAT WHEN THE TRAILER IS ATTACH TO THE VEHICLE THE EMERGENCY BRAKES WILL NOT STAY IN THE LOCK POSITION AND WILL UNLOCK AND DISTRACTION TO THE CONSUMER. DEALER NOTIFIED TS
CONSUMER STATES WHILE DRIVING 45MPH HAD A HEAD ON COLLISION AIR BAG DID NOT DEPLOY. TS
THE CONSUMER STATES THAT THE SEAT BELT LOCKS UP AND CAUSE THE DRIVER TO NOT BE ABLE TO TURN AND SEE THE ON COMING TRAFFIC. *TS *SCC *NLM
CONSUMER STATES THAT PASSENGER FRONT SEAT BELT LOCKS ONTO PASSENGER AND DOES NOT ALLOW ANY MOVEMENT. SEAT BELT HAS BEEN REPLACED BY DLR 3X. PROBLEM STILL EXISTS. MR
I HAVE HAD THREE MIRRORS INSTALLED ON THE TRUCK UNDER WARRANTY AND HAVING THE SAME PROBLEM WITH ALL THREE MIRRORS, WHEN I DRIVE ON THE INTERSTATE TO WORK EVERY DAY THE MIRROR VIBRATES SO BAD I CANT SEE ANYTHING OUT OF THE MIRROR AND HAVE HAD SEVERAL CLOSE CALLS MERGING INTO TRAFFIC I HAVE HAD THE TRUCK TO 2 CHEVROLET DEALERS FOR THIS PROBLEM AND THEY SAY THERE IS NO FIX FOR THIS. I CALLED GM CUSTOMER CARE AND HAVE A FILE NUMBER ON THE CASE BUT THEY TOLD ME THERE WAS NO FIX ALSO AND OFFERED ME 2 FREE OIL CHANGES TO RESOLVE THIS PROBLEM I DECLINED THERE OFFER BUT DO NOT NO WHAT I SHOULD DO AT THIS POINT. MR
THIS VEHICLE WAS INVOLVED IN A HEAD-ON COLLISION WHILE TRAVELING AT 50 MPH. BOTH THE DRIVER SIDE AND PASSENGER SIDE AIR BAGS DID NOT DEPLOY. MR
CONSUMER STATES THAT WHEN APPLYING THE BRAKES THE PEDAL GOES ALL THE WAY DOWN TO THE FLOOR CAUSING A EXTENDED STOPPING.DEALER STATES THAT IT HAS TO DO WITH THE ABS. NLM
THIS TRUCK WAS INVOLVED IN A HEAD ON CRASH. I WAS RUNNING ABOUT 55 MPH AND THE OTHER VEHICLE WAS RUNNING APPROXIMATELY 35 MPH. THE TRUCK WAS A TOTAL LOSS WITH MOST OF THE DAMAGE DONE TO THE FRONT END.THE DRIVERS SIDE AIR BAG OR THE PASSENGER AIR BAG DID NOT DEPLOY. MR
THE WINDSHIELD WIPERS BECAME INOPERABLE . A RECALL HAS BEEN ISSUED ON SIMILAR MAKES AND MODELS, HOWEVER THIS VEHICLE IS NOT INCLUDE DUE THE VIN#. DEALER HAS BEEN NOTIFIED.PROVIDE FURTHER INFORMATION. *NLM
WHILE DRIVING AT 72 MPH CONSUMER HIT ANOTHER VEHICLE HEAD ON AND NONE OF THE AIR BAGS DEPLOYED. CONTACTED DEALER, AND DEALER STATED THAT THE VEHICLE ACTED LIKE IT SHOULD HAVE.AK
IN DIRECT FRONTAL IMPACT AT 45 MPH, AIRBAGS FAILED TO DEPLOY.*AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Chevrolet Silverado → · Every Silverado year → · How the figures are calculated →