Page 9 of 9 · complaints 401–442 of 442

2010 Chevrolet Impala complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Vehicle Speed Control
Filed Mar 7, 2013111,000 milesPA

DRIVING ON THE HIGHWAY WHEN THE REDUCED POWER WARNING COME ON AND CAR STATES ENGINE DISABLED... WAS ABLE TO PULL OFF TO THE SHOULD AND USE THE EMERGENCY BRAKE TO STOP... CHEVY SAYS ITS THE THROTTLE BODY AND PEDAL I HAD THIS REPLACED ONCE BEFORE... LOOKING IT UP ON THE WEB I FOUND MANY OTHERS HAVE HAD THIS ISSUE REPAIRED WITH IT ONLY TO COME BACK... I BELIEVE THIS IS A SOFTWARE DEFECT AND WILL KILL SOME ONE... PLEASE CHECK OUT THIS SITE EDMUNDS.COM AND OTHER LINKS ON THE INTERNET... GM IS TURNING A BLIND EYE.. *TR

Steering
Filed Mar 6, 201347,000 milesSC

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE ATTEMPTING A LEFT TURN, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT HEARD A POPPING SOUND IN THE STEERING COLUMN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000. *TR

Electronic Stability Control (esc)
Filed Feb 28, 201337,000 milesCA

TL* THE CONTACT OWNS A 2010 CHEVROLET MALIBU. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED AS THE VEHICLE LOST POWER AND THEN STALLED. IN ADDITION, THE POWER STEERING ASSIST FAILED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE TRACTION CONTROL SYSTEM WAS REPLACED. THE CONTACT STATED THAT THE PROBLEM RECURRED AFTER THREE WEEKS. THE FAILURE MILEAGE WAS 37,000 AND THE CURRENT MILEAGE WAS 38,000.

Engine
Filed Feb 19, 2013MO

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH, THE TRACTION CONTROL AND CHECK ENGINE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL AS THE VEHICLE STALLED. THE FAILURE RECURRED ALSO WHEN USING CRUISE CONTROL FUNCTION AT VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS AWAITING DIAGNOSIS OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 63,000.

Electrical System
Filed Feb 15, 201370,000 milesMI

MY KEY IS STUCK IN THE IGNITION AND WILL NOT TURN BACK TO THE OFF POSITION SO I CAN GET THE KEY OUT. I HAVE TO DISCONNECT MY BATTERY TO KEEP THE BATTERY FROM DRAINING COMPLETELY WHEN NOT IN USE AND RECONNECT MY BATTERY WHEN I NEED TO DRIVE MY CAR, AND I CANNOT LOCK MY CAR BECAUSE OF THIS. I FEEL THIS IS A SAFETY ISSUE BECAUSE I COULD GET INJURED WHILE CONNECTING OR DISCONNECTING MY BATTERY AND I CANNOT SECURE MY CAR. THE PASSENGER AIR BAG INDICATOR IS ON. IT WAS NOT ON WHEN I PURCHASED THIS USED CAR BUT IT CAME ON AT APPROXIMATELY 70,000 MILES. MY REAR DEFROSTER BARELY WORKS. THE SPEEDOMETER STICKS AT ZERO THEN STARTS WORKING FOR A FEW TENTHS OF A MILE THEN GOES BACK TO ZERO AGAIN. I HAVE TO GUESS WHAT SPEED I AM GOING. THE SPEEDOMETER STARTED MALFUNCTIONING AT ABOUT 68,000 MILES. CHEVROLET REFUSES TO REPAIR ANY OF THE ABOVE AT THEIR EXPENSE. STATING THERE IS NO RECALL ON THIS VEHICLE. I HAVE SEEN NUMEROUS COMPLAINTS ABOUT THE KEY GETTING STUCK IN THE IGNITION ON MANY MODELS OF CHEVROLET VEHICLES ON THE INTERNET. WHY ISN'T THERE A RECALL ON THESE ISSUES? *TR

Engine
Filed Feb 6, 201365,143 milesGA

DRIVING AT APPROXIMATELY 65 MPH AD THEN ALL OF A SUDDEN THE WARNING LIGHTS COME ON : CHECK STABILITY TRACKER, REDUCE POWER, AND THE VEHICLE SHUTS DOWN. *TR

Engine
Filed Feb 5, 2013130,000 milesMO

I OWN A 2010 IMPALA WITH WHAT SEEMS TO BE A WIRING PROBLEM WHICH CAUSES A HUGE SAFETY CONCERN. WHEN I GOOGLE THE PROBLEM TO TRY AND FIND OUT WHAT IS WRONG IT SEEMS OTHER PEOPLE HAVE HAD THIS SAME ISSUE WITH THE IMPALA. THE PROBLEM CAUSES THE CAR TO COMPLETELY SHUT DOWN WHILE YOU ARE DRIVING DOWN THE HIGHWAY. IF YOU ARE UNABLE TO MAKE IT TO THE SIDE OF THE ROAD BEFORE IT SHUTS OFF, IT JUST DIES RIGHT THERE IN THE MIDDLE OF THE ROAD WITH ONCOMING TRAFFIC. FIRST THE TRACTION LIGHT WILL COME ON A COUPLE OF TIMES AND THEN YOUR CAR WILL SAY SOMETHING LIKE SHUTTING DOWN, THEN IT WILL JUST TURN OFF. THIS IS VERY SCARY. IF OTHER PEOPLE HAVE THIS PROBLEM, ISN'T IT A MATTER THAT CHEVY SHOULD HAVE TO RECALL? I CAN'T IMAGINE THIS IS SOMETHING THAT HAPPENS TO MOST CARS, ESPECIALLY WHEN IT IS ONLY 3 YEARS OLD. THEY SEEM TO HAVE A FEATURE THAT SHUTS DOWN THE POWER IF THE CAR THINGS IT IS LOSING CONTROL OF THE TIRES, BUT THE PROBLEM IS, THE TIRES ARE FINE BUT THE SENSOR IS MESSED UP. I HAVE READ MANY POSTS COMPLAINING OF THIS SAME ISSUE. IT CAN'T BE SAFE TO HAVE CARS JUST SHUT DOWN RIGHT IN THE MIDDLE OF THE HIGHWAY. I WAS ALMOST HIT! MY DAUGHTER WAS IN THE CAR. I WAS BARLEY IN THE SHOULDER AS IT SHUT DOWN RIGHT AS I WAS PULLING ONTO IT. *TR

Vehicle Speed Control
Filed Jan 28, 201327,000 milesMA

I WAS DRIVING AT APPROXIMATELY 30MPH WHEN I APPROACHED A CURVED AND TOOK MY FOOT OF THE GAS PEDAL AND THE CAR SPED UP TO 40 WHEN I HIT THE BRAKE .I AM THE BRAKE WORKED.NOW IT HAPPENS MORE OFTEN .I BELIEVE THIS SHOULD BE INVESTIGATED BEFORE SOMEONE GET HURT. *TR

Electrical System
Filed Jan 26, 201338,173 milesTN

WHILE TRAVELING AWAY FROM HOME I PARKED MY CAR AND THE KEY IS STUCK IN THE IGNITION. THIS IS A SAFETY HAZARD DUE TO I HAD TO LEAVE THE KEYS IN THE CAR. THE NEXT MORNING THE CAR WOULD NOT START DUE TO THE BATTERY BEING DRAINED BECAUSE THE KEY WAS NOT IN THE OFF POSITION. THEREFORE I HAD TO BE TROUBLED WITH FINDING JUMPER CABLES WHILE AWAY FROM HOME OR BE TOWED TO THE NEAREST CHEVROLET DEALER (WHOM I MIGHT ADD DID NOT HAVE A TECHNICIAN THAT COULD FIX IT ON A SATURDAY MORNING). I CALLED ANOTHER CHEVROLET DEALER IN ANOTHER COUNTY CLOSE BY AND THEIR SERVICE DEPARTMENT IS CLOSED ON SATURDAY. SO THEREFORE I HAVE HAD TO EITHER LEAVE MY VEHICLE RUNNING, LOOSEN THE BATTERY CABLES OR BE CLOSE BY TO ANOTHER VEHICLE THAT CAN GIVE ME A JUMP. (MORE INCONVENIENCE AND SAFETY HAZARDS FOR A FEMALE) I NOTICE WHILE RESEARCHING THE PROBLEM ONLINE THAT THIS PROBLEM HAS OCCURRED ON THE IMPALA SINCE THE YEAR 2000. IT IS NOW 2013 AND THE PROBLEM HAS NOT BEEN RECALLED OR IMPROVED OVER THE YEARS. I FEEL THIS NOT ONLY IS AN INCONVENIENCE TO ME (YOUR CUSTOMER) BUT ALSO IS A SAFETY FEATURE THAT HAS FAILED TO EXCEED MY EXPECTATIONS OF DRIVING A CHEVROLET VEHICLE. I EXPECT AND HOPE THAT MY INCONVENIENCE CAN HAVE AN IMPACT ON CHEVROLET TO NOT ONLY TAKE CARE OF MY PROBLEM BUT CORRECT THE SITUATION AND RECALL THE PROBLEM SO OTHER INDIVIDUALS WILL NOT EXPERIENCE THIS TURMOIL. RESEARCH ALSO REFLECTED THAT THE COST TO ME, THE OWNER WOULD BE ABOUT $600 OR MORE TO FIX THE PROBLEM. RIGHT NOW I AM STILL WITH THE KEY S

Engine
Filed Jan 8, 201345,570 milesMI

DRIVING HOME FRIDAY NIGHT 12/26/12 ON CRUISE SET AT 65, BANG, CAR DROPPED POWER DRASTICALLY, KICKED OFF CRUISE, AND THE THREE ROTATING MESSAGES APPEARED ON DASH, 1)SERVICE STABILITRAK, 2)SERVICE TRACTION CONTROL, & 3)ENGINE POWER REDUCED. BOTH ORANGE PLACARDS LIT UP ON DASH, SERVICE ENGINE AND TRACTION. PULLED OUT OF TRAFFIC AND RE STARTED THE CAR. WAS ABLE TO DRIVE AT NORMAL SPEEDS BUT CODES STILL ROTATING AND PLACARDS STILL LIT. COULDN'T GET IT INTO THE SHOP UNTIL MONDAY 12/31/12. WHEN I STARTED IT UP TO TAKE IT IN, CODES WERE ALL CLEARED AND CAR RAN JUST FINE. DEALERSHIP TOLD ME IT WAS THE PEDAL SENSOR AND WOULD COST ME $275 TO REPAIR. HOW CAN WE GET GM TO DO A RECALL ON THIS ON GOING ISSUE? THIS IS A 2010 CHEVY IMPALA LT WITH 45000 ON IT. THIS REPAIR SHOULD BE COVERED UNDER WARRANTY AND I WAS TOLD IT IS NOT. THERE HAVE BEEN NUMEROUS INDIVIDUALS WITH THIS SAME SENSOR FAILING AT ABOUT 45000 MILES. A SUDDEN DROP IN POWER TO A SPEED OF 25 WHILE DRIVING AT HIGHWAY SPEEDS IS VERY DANGEROUS. IT IS AMAZING WITH AS MANY FAILURES AS HAVE BEEN REPORTED TO GM ON JUST THE EDMUNDS CAR FORM SITE ALONE THAT THERE HAVE NOT BEEN ANY SERIOUS CRASHES. PLEASE TAKE A GOOD LOOK AT THIS ISSUE AND SEE IF YOU CAN'T GET GM TO RECALL THESE SENSORS AND GET THEM REPLACED WITH BETTER ONES. *TR

Power Train
Filed Jan 3, 201387,500 milesNJ

I WAS DRIVING TO WORK, NEARLY AT THE END OF A 50 MILE TRIP, THE CAR WAS FUNCTIONING NORMALLY WITH NO ABNORMAL NOISES OR INDICATIONS OF PROBLEMS. I DROVE THE CAR INTO THE PARKING LOT AND WAS MAKING A SLIGHT RIGHT TURN, TRAVELING AT ABOUT 15 MPH, WHEN SUDDENLY THE CAR SCREECHED TO AN IMMEDIATE HALT AND STALLED THE ENGINE. THE SUDDEN STOP WAS VIOLENT AND THREW ME AGAINST MY SEATBELT. I MOVED THE GEAR SELECTOR LEVER FROM DRIVE TO PARK AND RESTARTED THE ENGINE WITHOUT ANY TROUBLE. THE ENGINE RAN SMOOTH AND WITHOUT ANY UNUSUAL NOISE. I PUT THE CAR INTO DRIVE, BUT IT WOULD NOT MOVE AND IT MADE LOUD GRINDING AND CLUNKING SOUNDS. I PUT THE CAR IN REVERSE, BUT STILL IT WOULD NOT MOVE AND AGAIN MADE LOUD NOISES. I PUT THE CAR IN NEUTRAL AND A FRIEND CAME OVER TO HELP ME PUSH THE CAR TO A MORE SAFE AREA, BUT STILL THE CAR WOULD NOT MOVE. APPARENTLY THE DRIVETRAIN WAS LOCKED UP AND WOULD NOT MOVE, NO MATTER WHAT GEAR POSITION THE TRANSMISSION WAS IN. THE CAR WAS LATER DRAGGED ON TO A FLATBED TRUCK AND TAKEN TO MY LOCAL AUTO SERVICE CENTER, WHERE THEY DETERMINED THE TRANSMISSION WAS BAD. THE VEHICLE WAS THEN TOWED TO MY LOCAL CHEVROLET DEALER TO BE FIXED UNDER THE GM 100,000MI/5 YEAR POWERTRAIN WARRANTY. I AM VERY SHAKEN UP BY THIS INCIDENT AND FEAR WHAT WOULD HAVE HAPPEN IF THE VEHICLES FRONT WHEELS WOULD HAVE VIOLENTLY LOCKED UP LIKE THIS AT HIGHWAY SPEEDS. I FEAR THE RESULT WOULD HAVE BEEN A TOTAL LOSS OF CONTROL OF THE VEHICLE AND POSSIBLY SEVERE INJURY OR EVEN DEATH TO MYSELF AND OTHE

Electronic Stability Control (esc)
Filed Dec 12, 2012104,000 milesTX

THE 2010 IMPALA WAS AT HWY SPEEDS AT APPROX 65MPH. THE TRACTION CONTROL LIGHT CAME ON AND THE CHECK ENGINE LIGHT AND THE MESSAGE DISPLAY WAS FLASHING TRACTION CONTROL FAILURE. THE LIGHTS STAYED ON. IT ALSO SAID ENGINE AT REDUCED SPEEDS . THE TRACTION CONTROL FAILED AT HWY SPEEDS WHICH LEFT ME COASTING TO REDUCED SPEEDS AND THEN THE CAR SHUT OFF AT 20 MPH WITH NO POWER STEERING OR BRAKING. I WAS ABLE TO COAST OFF THE HIGHWAY INTO A PARKING LOT OFF THE SERVICE ROAD. *TR

Power Train
Filed Nov 14, 201255,000 milesIA

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKED THE CONTACT ATTEMPTED TO MOVE THE GEAR SHIFTER TO DRIVE BUT WAS UNABLE TO BECAUSE IT WAS STUCK IN PARK. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED A WIRE IN THE GEAR SHIFTER CONSOLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Equipment Adaptive/Mobility
Filed Oct 21, 201274,001 milesVA

I HAD A BLOW OUT ON A FRONT PASSENGER TIRE. WENT TO RAISE CAR ON FLAT LEVEL SURFACE. I USED THE CAR JACK FOR THE FIRST TIME SINCE BUYING THE CAR TWO YEARS AGO. THE JACK FAILED TO STAY UNDER THE FRAME RAIL RIDGE. ITS WAS HALF WAY UP AND THE CAR BENT THE FRAME OF THE JACK AND THE THREADED ROD. LUCKILY NO ONE WAS NEAR THE CAR IT JUST ROLL FORWARD AND CRUSHED THE JACK. I WAS UNABLE TO STRAIGHTEN AND FIX THE JACK. BAD METAL OR FRAME WAS NOT QA CORRECTLY. I HAD A POLICE OFFICER USE THE SAME JACK ON HIS SQUAD CAR DIFFERENT YEAR IMPALA AND IT WORKED FINE. I NEED TO FIND A WAY TO REPORT THE JACK FAILURE AND GET A REPLACEMENT JACK FROM THE CHEVORLET COMPANY. DO NOT WANT TO GO TO A DEALER OR SERVICE CENTER. THE ACT OF THIS FAILING IS A SAFETY CONCERN TO MANY IMPALA OWNERS AND I WOULD LIKE THE JACK MAIL TO ME OR REPLACED AS SOON AS POSSIBLE. *TR

Engine and Engine Cooling
Filed Oct 5, 20123,838 milesIL

I HAD PURCHASED A 2010 CHEVROLET IMPALA IN JULY, 2010. THE FIRST ATTEMPT AT REPAIR OF THE FRONT END VIBRATION WAS ON 10/22/2010. THE DEALERSHIP DID NOT RECOGNIZE THE VIBRATION. THE VEHICLE TIRES WERE ROTATED ON 01/26/11 IN AN ATTEMPT TO STOP THE VIBRATION IN THE FRONT END. THE VEHICLE WAS TAKEN IN ON 03/18/11 FOR FRONT END NOISE (THUMP) WHILE TURNING THE WHEELS. THE VEHICLE WAS TAKEN IN ON 07/07/11 FOR THE THUMPING NOISE IN THE FRONT END WHILE TURNING THE WHEELS. THE VEHICLE WAS TAKEN IN ON 07/28/11 FOR A FRONT END THUMPING NOISE WHEN TURNING THE WHEELS. THE VEHICLE WAS TAKEN IN ON 08/16/11 FOR A FRONT END THUMPING NOISE AND THE DEALERSHIP NOTICES THE TIRES WERE WEARING SLIGHTLY CUPPED ON THE INSIDE EDGE. THE VEHICLE WAS TAKEN IN ON 09/08/11 FOR A WHINING NOISE FROM THE ENGINE BAY AND POWER STEERING FLUID WAS FLUSHED. THE VEHICLE WAS TAKEN IN ON 04/09/12 FOR FRONT END THUMPING NOISE, WHEEL BEARING, TRANSMISSION SURGE, AND WHINE NOISE FROM RADIO. THE VEHICLE WAS TAKEN IN ON 06/27/12 FOR ROUGH IDLE, TIRE REPLACEMENT, TRANSMISSION. THE VEHICLE WAS TAKEN IN ON 07/27/12 FOR ROUGH IDLE, TRANSMISSION SURGE, THUMP NOISE IN FRONT END AND WHINE NOISE IN RADIO. THE VEHICLE WAS TAKEN IN ON 10/05/12 FOR TRANSMISSION SURGE, ROUGH IDLE, THUMP NOISE IN FRONT END, AND WHINE NOISE IN RADIO. THE OUTCOME AT THIS POINT IS THE DEALERSHIP TRIED TO REPROGRAM THE VEHICLE, GM APPROVED REPLACEMENT OF ALL FOUR TIRES, A REPLACEMENT OF THE POWER STEERING PUMP, WHEEL BEARING ON DRIVER FRONT SIDE. THE DEALE

Electronic Stability Control (esc)
Filed Sep 21, 201235,600 milesMI

I HAVE A LOW MILEAGE VEHICLE. I HAVE REMAINED CURRENT ON ALL OF MY ROUTINE MAINTENANCE. THE CAR RECENTLY HAD THE WARNINGS: SERVICE TRACTION CONTROL AND ENGINE POWER IS REDUCED. I HAVE LOOKED ON MULTIPLE OUTLETS AND SAW THAT THIS IS A COMMON PROBLEM WITH THIS VEHICLE. THE SOLUTION THAT THE DEALER GIVES IS VARIED AND COINCIDENTALLY NOT COVERED UNDER WARRANTY. *TR

Service Brakes
Filed Sep 19, 201223,000 milesCA

WHILE ON A MEDIUM DOWNGRADE ON HWY 101 IN MARIN COUNTY, CA AT APPROX 65 MPH I SLOWLY APPLIED BRAKES TO REDUCE SPEED. THE BRAKES IMMEDIATELY STARTED TO "CHATTER" AND I THOUGHT THE ABS SYSTEM WAS ACTIVATING. I CONTINUED TO JUST "TAP" ON THE BRAKES TO KEEP MY SPEED REDUCING TO THE LEGAL LIMIT (55 MPH) AND THE CHATTERING STOPPED WHEN SPEED WAS REDUCED AND I WAS BACK ON LEVEL GRADE. THE CONDITION HAS NOT REPEATED ITSELF WHEN DRIVING ON A LEVEL GRADE AND WITH NORMAL BRAKING WHEN SLOWING DOWN FROM 65 MPH. IN AUGUST 2012 I TOOK THE CAR TO A DEALER FOR A MINOR WARRANTY REPAIR AND ASKED THEM TO ALSO CHECK THE BRAKES FOR ANY PROBLEM WITH THE ABS SYSTEM - STILL THINKING THAT IS WHAT CAUSED THE INITIAL PROBLEM. I WAS TOLD THAT THE BRAKE ROTORS WERE WARPED AND WAS CAUSED "BY THE WAY I DRIVE". I HAVE BEEN DRIVING FOR OVER 60 YRS AND HAVE NEVER HAD THIS TYPE OF BRAKE PROBLEM. THIS CAR WAS PURCHASED NEW IN NOV 2009 AND IT HAS BEEN DRIVEN LESS THAN 10K MILES PER YEAR - IT IS STILL UNDER WARRANTY UNTIL 11/2012. GM REFUSES TO ACCEPT ANY RESPONSIBILITY FOR PREMATURE ROTOR WARPING OR THAT THEIR BRAKE DESIGN MAYBE FAULTY, I.E. INADEQUATE COOLING FOR BRAKES, ETC. THEY WERE OF ABSOLUTELY NO HELP IN ADDRESSING THIS PROBLEM SEEKING TO PUT ANY BLAME SOLELY ON THE DRIVER. HOW CAN ONE RESPOND TO THAT KIND OF ATTITUDE. THE NHTSA SHOULD MAKE GM CERTIFY THAT THEIR BRAKE SYSTEM, MATERIALS, BRAKE COOLING DESIGN, ETC. COULD NOT POSSIBLE CAUSE ANY FORM OF BRAKE ROTOR WARPING IN A VEHICLE DRIVEN LESS THAT 25K MIL

Electronic Stability Control (esc)
Filed Sep 14, 201259,738 milesGA

THE VEHICLE SERVICE STABILITY TRACK LIGHT COMES ON WITHOUT REASON ALL THE TIME. THE CAR REDUCES SPEED AND STALL WHEN I STOP. THE VEHICLE ALSO LOSES SPEED AND SHUT DOWN. I JUST PURCHASED THE CAR AND CANNOT AFFORD TO HAVE IT REPAIRED. *TR

Air Bags
Filed Sep 11, 201232,000 milesAL

SERVICE AIR BAG DISPLAYED IN INFORMATION DISPLAY ALONG WITH RED ILLUMINATED SYMBOL OF AIR BAG WOULD COME AND GO ON AND OFF EVERY TIME ITS DRIVEN .TOOK VEHICLE TO DEALER 9/10/2012 WITH LIGHT AND WARNING ON WHEN PARKED IN SERVICE LANE AND THEY INFORMED ME NO PROBLEM FOUND,NO CODES STORED. *TR

Steering
Filed Aug 27, 201228,000 milesME

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE THE TRANSMISSION SLIP. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. IN ADDITION, THE CONTACT MENTIONED THAT HE BELIEVED THAT THE RACK AND PINION, AND THE FRONT STRUTS WERE FAULTY AS WELL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 28,000 AND THE CURRENT MILEAGE WAS 43,000.

Suspension
Filed Aug 24, 201233,000 milesMA

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 35 MPH THE FRONT END OF THE VEHICLE BEGAN TO VIBRATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED THAT A FRONT END ALIGNMENT WAS NEEDED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 12V377000 (SUSPENSION:FRONT:CONTROL ARM:LOWER ARM) IN WHICH THE CONTACT BELIEVED WAS RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

Service Brakes
Filed Aug 11, 201220,000 milesPA

I OWN A 2010 CHEVY IMPALA ON A SHORT TRIP TO SHANKVILLE, PA. AS I TRIED TO SLOW DOWN BY TAPPING THE BRAKES AND THE VEHICLE BEGAN TO SHAKE AND PULSATE VIOLENTLY. THIS HAPPENED AGAIN AS I WAS TAKING MY WIFE TO THE AIRPORT. THE VEHICLE WILL BEGIN TO SHAKE VIOLANTLY WHEN I APPLY THE BRAKES AT AROUND 60 TO 65 MPH. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS TOLD THAT THE ROTORS ARE WARPED, AND I SHOULD GET NEW BRAKES WITH NEW ROTORS. I INFORMED THE INDIVIDUAL THAT THE VEHICLE HAD JUST HAD ITS YEARLY STATE INSPECTION DONE BY THEM IN MARCH OF 2012 THIS WAS EARLY AUGUST 2012 AND THE VEHICLE HAD ONLY BEEN DRIVEN LESS THEN 2000 MILES. A CHECK ON THE INTERNET SHOWS THAT THE IMPLA IS PRONE TO WARPED BRAKE ROTORS. THIS IS A SERIOUS SAFTEY ISSUE. *TR

Engine
Filed Jul 13, 201252,000 milesGA

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 80 MPH, THE TRAC STABILITY AND ENGINE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE IMMEDIATELY STALLED. THE VEHICLE WAS RESTARTED AFTER TWENTY MINUTES AND RESUMED NORMALLY. THE FAILURE RECURRED THREE TIMES WHEN DRIVING EXTENDED DISTANCES. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

Engine
Filed Jun 13, 201253,108 milesMD

I WAS DRIVING AND THE CAR SHUT OFF. NO BRAKES, NO POWER STEERING, NOTHING.....I COASTED TO THE SIDE OF THE ROAD, PUT IT IN PARK, TOOK THE KEY OUT OF THE IGNITION, PUT IT BACK IN AND THE CAR STARTED. NOW I AM SCARED TO PUT MY 5 MONTH OLD IN THE CAR BECAUSE IT IS NOT SAFE. *TR

Steering
Filed May 18, 201216,709 milesFL

I WAS MAKING A RIGHT HAND TURN ON A SURFACE ROAD WHEN VEHICLE SUDDENLY LOST POWER STEERING ASSIST. DEALER SERVICE DEPARTMENT DIAGNOSED AS NO PRESSURE FROM POWER STEERING PUMP. IT WAS DETERMINED THAT SHAFT HAD BROKEN ON THE PUMP. INSTALLED POWER STEERING PUMP KIT (06605-C) AND NEW SHAFT. REPLACED POWER STEERING FLUID. *TR

Steering
Filed Dec 13, 201143,279 milesOH

MY 2010 CHEVROLET IMPALA HAS ONLY 43, 279 MILES AND BEGAN MAKING A LOUD HIGH PITCHED SCREECHING NOISE WHILE ACCELERATING. AFTER TWO VISITS TO TWO SEPARATE MECHANICS IT WAS DETERMINED BOTH TIMES THAT A NEW POWER STEERING PUMP WAS NEEDED. BOTH MECHANICS WERE IN SHOCK DUE TO THE FAILURE AS THE AMOUNT OF MILES ON THE CAR. I CONTACTED GM CUSTOMER CARE AS I WAS SURE THIS WAS STILL UNDER WARRANTY. MUCH TO MY SURPRISE THIS IS NOT UNDER WARRANTY. I HAVE HAD THIS CAR 1 YEAR AND 3 MONTHS AND FOR THIS TO FAIL I AM NOT A HAPPY CHEVROLET OWNER. GM TOLD ME I COULD HAVE IT REPAIRED AND THEN WAIT FOR THEM TO MAKE A DECISION ON WHETHER I 'QUALIFIED' FOR ASSISTANCE. IN THIS ECONOMY AND AT THIS TIME OF THE YEAR WHO HAS TIME TO PAY UP FRONT AND WAIT FOR THEM TO MAKE A DECISION. *TR

Service Brakes, Hydraulic
Filed Oct 19, 20118,300 milesVA

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED WHEN DRIVING 50 MPH DOWN HILL, HE NOTICED THAT THE BRAKES WERE PULSATING. THE DEALER WAS CONTACTED AND ADVISED HIM THAT THIS VEHICLE WAS A FREE ROLLING VEHICLE AND HE HAD TO GEAR DOWN WHEN DRIVING DOWN A HILL. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,300. UPDATED 11/18/11*LJ UPDATED 11/30/11

Service Brakes, Hydraulic
Filed Sep 28, 201150,000 milesCA

BRAKE ROTORS WARPING AFTER EVERY 10,000 MILES. HAPPENS AFTER DRIVING ON MOUNTAIN ROADS.(DESENDING) DEALER SERVICE DEPARTMENT STATED IT IS A DESIGN FLAW. THIN ROTORS. *TT

Service Brakes, Hydraulic
Filed Sep 26, 20112,000 milesMD

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THE VEHICLE BEGAN TO SHAKE VIGOROUSLY WHILE DRIVING DOWN HILL WHILE ATTEMPTING TO STOP THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER TWICE AND THEY TURNED AND REPLACED THE ROTORS. THE CONTACT WAS CONCERNED SINCE THE SHAKING AND THE LONG STOPPING DISTANCE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 12,000.

Tires › Pressure Monitoring and Regulating Systems
Filed Aug 27, 2011IL

I AM THE OWNER OF 3 QUICK LUBE CENTERS AND SERVICE THOUSANDS OF VEHICLES PER MONTH. THERE IS A PROBLEM WITH THE VALVE STEMS ON THE NEWER TIRES WITH THE TPMS. THE METAL USED IS SUBSTANDARD, THEY BREAK VERY EASILY. I HAVE SEEN THEM BREAK BY TAKING OFF THE METAL CAP COVERING THE VALVE STEM. I HAVE HAD TO REPAIR CLOSE TO ONE HUNDRED OF THESE BECAUSE OF THE SUBSTANDARD METAL BEING USED. THIS IS A SAFTY ISSUE, I HOPE YOU CAN LOOK INTO THIS. YOU ASKED TO IDENTIFY A SPCIFIC MAKE AND MODEL AND I CHOSE A 2010 CHEVY IMPALA, BUT MANY MANUFACTURES USE THESE VALVE STEMS *TT

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Aug 16, 201135,000 milesAZ

2010 IMPALA LT. BRAKING VERY DANGEROUS, HAVE ORIGINAL BRAKE ROTORS AND ARE WARPED. SEVERE FRONT END SHAKING VERY POOR ROTOR QUALITY ON NEW/USED CAR. NEEDED TO REPLACE ROTOR DUE TO WARPED CONDITION. OCCURS GOING DOWN MOUNTAIN HILLS EXTREMELY DIFFICULT TO CONTROL. *KB

Tires
Filed Jun 24, 201119,701 milesNC

TOOK 2010 IMPALA LTZ TO HAVE OIL CHANGED AND TIRES ROTATED. THEY FOUND THE FRONT TIRES TO BE WORN BADLY ON THE INSIDE OF EACH TIRE. THE DRIVER'S SIDE HAD MUCH WORSE WEAR WITH THE STEEL CORDS VISIBLE. WE BOUGHT THE CAR FROM A DEALERSHIP WITH OVER 10,000 MILES ON IT. IT NOW HAS 19,000. IN AN ONLINE SEARCH, WE FOUND THAT THE CAR HAD WORK DONE ON THE STEERING BEFORE WE PURCHASED IT. IT STILL HAS A PROBLEM WITH A GROWLING SOUND IN THE STEERING AT TIMES. COULD THAT EFFECT TIRE WEAR? *TR

Steering
Filed Jun 1, 2011GA

POWER STEERING PUMP FAILED ON BRAND NEW CAR. THIS MAKES THE FOURTH TIME. CAR PURCHASED 4DEC10 1ST FAILURE 25MAR11 2ND FAILURE 19APRIL11 3RD FAILURE 18MAY11. *TR

Power Train › Automatic Transmission
Filed May 23, 201149,778 milesFL

MAY 9TH, I PARKED MY CAR IN A SCHOOL PARKING LOT . UPON TRYING TO MOVE THE CAR TO GO HOME I COULD NOT GET IT TO GO IN TO GEAR. I CALLED FOR A TOW TRUCK, WHILE WAITING FOR A TOW A FRIEND OF MINE HELPED ME REMOVE THE CENTER CONSOLE TO SEE IF WE COULD LOCATE THE ISSUE. WE ENDED UP HAVING TO MANUALLY DEPRESS A BUTTON ON THE SIDE OF THE SHIFTING SYSTEM TO GET THE CAR TO GO INTO GEAR. ONCE OUT OF PARK THE SHIFTER MOVED FREELY BETWEEN R/N/D. ON 5-22-2010, WHILE TRAVELING APPROXIMATELY 15-20MPH ON MY HOME STREET IN MY NEIGHBORHOOD THE LEFT FRONT (DRIVER) TIE ROD SNAPPED IN HALF SENDING MY CAR UP OVER THE SIDEWALK CURB AND INTO THE GRASS/TREES. THE CAR JERKED HARD LEFT AND WAS SURGING FORWARD AND HARD TO CONTROL AND KEPT JERKING PULLING AND SURGING FOR APPROX 75 FEET UNTIL I WAS ABLE TO GAIN SOME CONTROL AND GET MYCAR BACK ONTO MY STREET AND INTO MY DRIVEWAY. IT IS UNDRIVABLE AND AM WAITING ON A TOW TO THE LOCAL CHEVY DEALERSHIP TO ADDRESS THESE ISSUES. *TR

Steering
Filed Jan 25, 2011200 milesNY

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE BEGAN TO SLOWLY AND ABNORMALLY DRIFT TO THE RIGHT. THE CONTACT HAD TO ABRUPTLY HOLD THE STEERING WHEEL AND PULL TO THE LEFT IN ORDER TO CONTROL THE STEERING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A FRONT ALIGNMENT WAS PERFORMED YET THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER A SECOND TIME AND THE TIRES WERE ROTATED. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE AND TOOK THE VEHICLE BACK TO THE DEALER WHERE THE TIRES WERE REPLACED BUT TO NO AVAIL. THE MANUFACTURER WAS CONTACTED AND STATED THAT BECAUSE THEY WERE UNABLE TO DIAGNOSE THE FAILURE, THEY COULD NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200.

Tires
Filed Jan 20, 20113,500 milesNY

TL*THE CONTACT OWNS A 2010 CHEVROLET IMPALA EQUIPPED WITH GOOD YEAR RADIAL TIRE P225-55R17 95T, DEPARTMENT OF TRANSPORTATION NUMBER M643HHDR061, SERIAL NUMBER 0266496130292535. THE CONTACT NOTICED THE PASSENGER FRONT TIRE FAILED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHO STATED THAT THE FAILURE WAS LOCATED AT THE TIRE SIDEWALL WHICH HAD A LEAK. THE DEALER WAS CONTACTED THEY ADVISED THE FAILURE WAS NOT DUE TO A DEFECTED SIDE WALL. THE DEALER STATED THE CONTACT DROVE OVER AN OBJECT ON THE ROAD CAUSING THE TIRE TO FAIL AND THEY WILL NOT BE RESPONSIBLE FOR THE COST FOR THE TIRE REPLACEMENT. THE TIRE WAS REPLACED. THE FAILURE MILEAGE WAS 3,500 AND THE CURRENT MILEAGE WAS 39,050.

Traction Control System
Filed Dec 6, 201058,014 milesWI

THE 2010 IMPALA WAS AT HWY SPEEDS AND IN CRUISE CONTROL AT APPROX 65MPH. THE CAR GOT A FRONT TWITCH THAT TURNED INTO A VIBRATION. THE CRUISE STARTED TO SURGE APPROX ONE HOUR INTO THE TRIP. THE TRACTION CONTROL LIGHT CAME ON, THE CHECK ENGINE LIGHT A COUPLE SECONDS LATER AND THE MESSAGE DISPLAY WAS FLASHING TRACTION CONTROL FAILURE, DRIVE AT REDUCED SPEEDS AND IGNITION FAILURE. THE TRACTION CONTROL FAILED AT HWY SPEEDS LEAVING THE DRIVER COASTING TO REDUCED SPEEDS AND THEN THE CAR SHUT OFF AT 20 MPH WITH NO POWER STEERING OR BRAKING. THIS IS THE SECOND TIME THIS HAS HAPPENED. BOTH TIMES CARS APPROACHED AT HWY SPEEDS WHILE I WAS SLOWING DOWN WITHOUT BRAKE LIGHTS. *TR

Service Brakes, Hydraulic › Pedals and Linkages
Filed Nov 22, 201037,500 milesOK

TL*THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT SHE BELIEVED THAT THE ACCELERATOR PEDAL AND BRAKE PEDAL WERE TOO CLOSE TOGETHER AND SHE DEPRESSED THEM BOTH AT THE SAME TIME. THE CONTACT FELT THAT THE PARKING BRAKE RELEASE WAS TOO HIGH UP. THE CONTACT SENT A LETTER TO THE MANUFACTURER WHO ADVISED HER TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE FAILURE MILEAGE WAS 37,500. UPDATED 01/24/11 *BF THE CONSUMER STATED ON THREE OCCASIONS SHE ACCIDENTALLY HIT THE GAS PEDAL INSTEAD OF THE BRAKE PEDAL. UPDATED EVOQ 01/27/11 UPDATED 03/22/11 THE CONSUMER STATED THE HEAD REST OBSTRUCTS THE DRIVER'S VIEW WHEN BACKING OUT OF A PARKING SPACE. ALSO, WHEN DRIVING DOWN A SMALL INCLINE TO ENTER A SMALL STREET, THE FRONT UNDER CARRIAGE OF THE VEHICLE SCRAPPED THE STREET. THE PLATFORM FOR THE FOOT REST ON THE DRIVER; SIDE FOR THE LEFT FOOT CAUSED THE CONSUMER TO EXPERIENCE FOOT CRAMPS AS HER ANKLE WAS IN A FLEX POSITION AS THERE WAS NOT ENOUGH SPACE. UPDATED 05/17/11 *JB THE CONSUMER STATED VEHICLE PULLED TO THE RIGHT. THE DEALER INFORMED THE CONSUMER THERE WERE TWO DIFFERENT TYPED OF TIRES ON THE VEHICLE, WHICH WAS CAUSING THE VEHICLE TO PULL TO THE RIGHT. THE CONSUMER. THE CONSUMER TOOK THE VEHICLE TO ANOTHER ESTABLISHMENT WHERE THEY INFORMED HER, THE ODOMETER HAD BEEN ROLLED BACK 2500 MILES. UPDATED 09/20/11

Seats
Filed Nov 17, 20102,000 milesOH

TL*THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT FELL ASLEEP BEHIND THE WHEEL AND THEN SUDDENLY ENCOUNTERED RUMBLE STRIPS IN THE ROADWAY. THE CONTACT WAS AWAKENED AND HE STATED THE FAILURE WAS CONTRIBUTED TO THE FRONT DRIVER SIDE SEAT HEADREST WHICH WAS DESIGNED IN A CURVE POSITION AND CAUSED HIM TO BECOME EXTREMELY RELAXED THAT RESULTED IN DROWSINESS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE HEADREST WAS A MANUFACTURER DESIGN. THE FAILURE MILEAGE WAS 2,000. UPDATED 02/02/11 *CN

Electrical System › Instrument Cluster/Panel
Filed Jun 21, 20101,000 milesPA

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHILE TRAVELING WITH THE CRUISE CONTROL ACTIVATED AT SPEEDS OF 75 MPH, THE CONTACT NOTICED THAT THE INSTRUMENT PANEL WAS EXTREMELY DIFFICULT TO READ ON A VERY SUNNY DAY, EVEN WITH HIS SUNGLASSES ON. THE VEHICLE WAS NOT DIAGNOSED AND THE CONTACT HAD NOTICED THE FAILURE SINCE THE DAY OF PURCHASE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 3,000. UPDATED 08/18/10

Power Train › Automatic TransmissionCrash
Filed Jan 13, 2010120 milesMD

TL*THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE VEHICLE WAS PARKED ON A SLIGHT INCLINE WITHOUT THE PARING BRAKE ENGAGED. THE GEAR SHIFTER WAS NOT PLACED IN THE "PARK" POSITION AND UNEXPECTEDLY, THE VEHICLE ROLLED INTO A RETAINING POND. THERE WERE NO OCCUPANTS IN THE VEHICLE. THERE WAS ALSO A MALFUNCTION WITH THE IGNITION SWITCH RELEASING THE KEY WHENEVER THE GEAR SHIFTER WAS NOT IN THE "PARK" POSITION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE MALFUNCTIONS. THE CAUSE OF FAILURE HAS NOT BEEN DETERMINED AT THIS TIME. THE FAILURE MILEAGE WAS 120. UPDATED 05/06/10. *LJ UPDATED 09/20/10

Air Bags › Frontal
Filed Dec 16, 200925,000 milesID

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHEN OCCUPYING THE PASSENGER FRONT SEAT, THE AIR BAG WARNING LIGHT ILLUMINATES ON THE INSTRUMENT CONTROL PANEL. THE TECHNICIANS AT THE DEALER WERE NOT ABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE MANUFACTURER TOOK A REPORT. THE MANUFACTURER WILL SEND A DISTRICT SUPERVISOR TO THE DEALER TO FURTHER INVESTIGATE THE FAILURE. THE FAILURE MILEAGE WAS 500. THE CURRENT MILEAGE WAS 2,500.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Chevrolet Impala → · Every Impala year → · How the figures are calculated →