THE STIFF/TIGHT STEERING ON MY IMPALA IS CAUSING MY HANDS, WRIST, ELBOW, SHOULDERS AND BACK TO BECOME VERY PAINFUL FINGERS. MY FINGERS ARE BENT AND TWISTED TO FIT TO THE CONTOUR OF THE STEERING WHEEL. WITH THIS TIGHT STEERING THE TEXTURE ON THE WHEEL WEARS OFF AND THE OPERATOR HAS TO GRASP THE WHEEL HARDER TO TURN THE WHEEL. HAVE TO USE TWO HANDS AND GRIP WHEEL HARD TO TURN IT. GO TO WEB SITE HTTP://PHOTOS.YAHOO.COM/MIKETOMICH FOR VIEWS OF OTHER PEOPLE WITH BENT FINGERS FROM SAME PROBLEM. POLICE OFFICERS ARE EXPERIENCING THE SAME BENDING AND TWISTING. THIS BENDING AND TWISTING RESULTS IN ARTHRITIS. THE POLICE ALSO COMPLAIN ABOUT THE WHEEL BEING TOO SMOOTH TO HOLD THE WHEEL (SAGINAW COUNTY SHERIFF DEPT). ALSO BAY COUNTY SHERIFF DEPTARTMENT DEPUTIES ARE COMPLAINING ABOUT BACK PAIN. REASON THEY HAVE THE BACK PAIN IS BECAUSE THE TORQUE THEY HAVE TO EXPERT ON THIS STIFF STEERING (WHICH IS MUCH MORE THEN IN THE PAST) TO TURN THE STEERING WHEEL GOES DIRECTLY TO THE SMALL OF THEIR BACK IN THEIR HIPS, BECAUSE THE HIPS ARE SECURED TO THE SEAT BY THE SEAT BELT. THE SEATS ARE VINYL, AND THE EXCESSIVE TORQUE TRANSMIT TO THE SECURED PART OF THE BODY (THUS BEING THE BACK/HIP AREA). THE STEERING WHEEL TORQUE REQUIRED TO TURN THE WHEEL GOES FROM A STATE OF THE MUSCLES BEING RELAXED TO AND IMMEDIATE TAUNTNESS WHICH RESULTS IN A SHOCK LOAD TO THE JOINTS IN THE BONES. WHEN MAKING A TURN, THE TORQUES REQUIREMENT DOESN'T EASE UP, IT BECOMES HARDER TO HOLD THE STEERING WHEEL IN A TURN THUS MORE TOR
2000 Chevrolet Impala complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →
THE CAR WAS NOT WELDED CORRECTLY. A PIECE THAT CONNECTS THE RACK AND PINION TO THE FRAME BECAME DISCONNECTED AND THE CAR WILL NOT TURN IT WILL ONLY DRIVE STRAIGHT. I ALMOST GOT HIT BY A SEMI TRUCK TRYING TO GET ON THE HIGHWAY. GM CORPORATION REFUSES TO FIX THE CAR BECAUSE IT IS OUT OF WARRANTY DESPITE THE FACT THAT THIS IS SOMETHING THAT SHOULD HAVE NEVER HAPPENED FOR THE LIFE OF THE CAR. MR
CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED THE ENGINE LIGHT COMES. THERE IS A LOUD NOISE COMING FROM THE ENGINE. DEALER NOTIFIED. *MR
WHILE TRAVELING ON HIGHWAY VEHICLE WILL STALL AND SHUTDOWN. DEALERSHIP IS AWARE OF PROBLEM.*AK
WHILE PULLING OUT OF A PARKING PLACE ANOTHER VEHICLE TRAVELING AT ABOUT 35 MPH HIT THE CONSUMER'S VEHICLE ON DRIVER'S SIDE MIDDLE DOOR, NONE OF AIRBAGS DEPLOYED. *AK *SCC
WHILE PULLING OUT OF A PARKING LOT A TOYOTA PICK UP SLAMMED INTO CONSUMER'S VEHICLE DRIVER SIDE MIDDLE DOOR. UPON IMPACT, NONE OF THE AIRBAGS DEPLOYED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND NO WARNING THE AIR BAG LIGHT COMES ON AND THE AIR BAG COULD BE INOPERATIVE IN THE EVENT OF A VEHICLE ACCIDENT. DEALER NOTIFIED. NLM
AIRBAG LIGHT APPEARS ON DASHBOARD UNTIL TURNING VEHICLE OFF. DEALERSHIP IS AWARE OF PROBLEM.*AK
INTERMEDIATE SHAFT IS POPPING AT ALL SPEEDS. I DON'T WANT THEM TO JUST GREASE IT, I WANT THEM TO REPLACE IT. I ALSO WANT IT TO BE UNDER WARRANTY. THEY WON'T COVER IT BECAUSE IT IS JUST A LUBE JOB. IT IS NOT JUST A NORMAL LUBE. IT HAS TO BE REMOVE THEN DISASSEMBLED THEN GREASED AND REASSEMBLED.*AK
WHILE TRAVELING ABOUT 40 MPH ON THE HIGHWAY ANOTHER VEHICLE JUMPED IN FRONT IN CONSUMER'S LANE AND HIT HIM. UPON IMPACT, DUAL AIR BAGS DIDN'T DEPLOY. DEALERSHIP HAS BEEN NOTIFIED.*AK
AT 40 MPH VEHICLE REARENDED ANOTHER VEHICLE, NEITHER AIRBAG DEPLOYED. DRIVER SUFFERED INJURIES TO HEAD/KNEE AND ANKLE. DAMAGE TO VEHICLE UNKNOWN. *AK JLG
AIR BAG SENSOR LIGHT WILL COME ON AND OFF WHILE DRIVING. CONTACTED DEALERSHIP, THEY INDICATED THAT AIR BAG UNIT NEEDED TO BE REPLACED DUE TO THE PREMATURE DEPLOYMENT OR NO DEPLOYMENT AT ALL IN AN ACCIDENT. *AK THE CONSUMER FEELS THAT THE AIR BAG IS DEFECTIVE. *SCC
LOW TIRE AIR PRESSURE WARNING LIGHT GIVES FALSE READING. WHEN PRESSURE IS NOT LOW, IT WILL INDICATE IT IS,AND WHEN PRESSURE IS LOW, IT WILL READ PRESSURE IS FINE. THIS RESULTED IN A FLAT TIRE WHILE DRIVING. CONTACTED DEALER.*AK
AIR BAG LIGHT WOULD INTERMITTENTLY AND MOMENTARILY COME ON WHILE DRIVING. VEHICLE BEEN TO DEALER ON FIVE OCCASIONS, AND PROBLEM HAS REOCCURRED. *AK *YH
VEHICLE WOULD HAVE HARD START PROBLEMS, AND WOULD STALL OUT AT ANY TIME WITH NO WARNING. THIS HAS HAPPENED ON NUMEROUS OCCASIONS TOOK IN & WAS TOLD THAT THEY WOULD REPROGRAM COMPUTER, OTHER PROBLEMS W CAR, BRAKES WOULD WEAR OUT EVERY MONTH, ODOMETER READING INCORRECTLY. DEALER NO WILLING TO WORK ON VEHICLE UNLESS A CASH DEPOSIT WAS MADE. FINALLY TOOK VEHICLE TO ANOTHER DEALER AND WAS TOLD THAT PROBLEMS WERE TAKEN CARE OF. CAR IN SHOP FOR 1 WEEK, AND AFTER RETURN OF CAR THE SAME PROBLEMS BEGAN OCCURRING, WITH THE STALLING, FINALLY OCCOASIONALLYWAS WHEN SON DRIVING ON FREEWAY CAR DIED WHILE GOING 65MPH. SON HAD TO PUT IN NEUTRAL AND RESTART VEHICLE . THEN FINALLY AFTER 1 WEEK TRANSMISSION DROPPED AND HAD TO BE REPLACED. THIS VEHICLE HAS HAD VARIOUS PROBLEMS SINCE DATE OF PURCHASE AND DEALERS ARE UNABLE TO RESOLVE PROBLEMS.*AK
LOW COOLANT LIGHT CAME ON WHILE TRAVELING. VEHICLE WAS CHECKED BY DEALER WHO DETERMINED THAT GASKET AROUND INTAKE MANIFOLD WAS LEAKING. VEHICLE WAS OUT OF WARRANTY. CONSUMER INSISTED THAT PROBLEM WAS OCCURRING BEFORE WARRANTY EXPIRED. *AK JLG
I HOPE YOU CAN HELP ME. I HAVE A COMPLAINT I'D LIKE TO REGISTER WITH YOU ABOUT THE WARRANTY OF A CAR MADE BY CHEVROLET. THE VIN (VEHICLE IDENTIFICATION NUMBER) IS [XXX]. I AM UNABLE TO FILL MY CAR WITH GAS AT A PRESSURIZED GAS PUMP WHICH IS BASICALLY AT ALL GAS STATIONS. AT TIMES I'VE HAD TO GO INSIDE THE GAS STATION JUST TO PURCHASE A GAS CAN SO I WOULD BE ABLE TO FILL MY CAR WITH GAS. I'VE HAD MY CAR IN FOR REPAIRS 3 TIMES AND NEXT WEEK WILL BE THE FORTH. CHEVROLET HAS BEEN CALLED SEVERAL TIMES CONCERNING THIS ISSUE. NOTHING HAS BEEN DONE. IN FACT THEY ARE REFUSING TO HELP WITH THIS PROBLEM. THEY HAVE DECLARED THIS AN ENVIRONMENTAL ISSUE AND NOTHING CAN BE DONE TO FIX IT. THAT IS UNTRUE. THE DESIGN OF THE GAS TANK IS WHAT IS AT FAULT AND CHEVROLET WILL NOT ACCEPT THAT. HERE'S WHAT I WOULD LIKE TO SEE YOU DO TO PROVIDE RESOLUTION: I WOULD LIKE CHEVROLET TO ACKNOWLEDGE THAT THERE IS A PROBLEM THAT NEEDS TO BE ADDRESSED AND THAT THIS IS NOT AN ENVIRONMENTAL ISSUE AS I'VE BEEN REPEATEDLY TOLD IT IS. COULD THERE POSSIBLY BE A NEW DESIGN MADE TO THE VALVE AND CANNISTER AREA AS I FEEL THIS WOULD REMEDY OUR PROBLEM. THANK YOU FOR YOUR PROMPT ATTENTION TO THIS MATTER. I LOOK FORWARD TO HEARING FROM YOU SOON.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
CONSUMER STATES SOON AFTER PURCHASE, THE VEHICLE BEGAN EXPERIENCING HORN PROBLEMS, AFTER REPLACING THE FUSE SEVERAL TIMES, IT WAS FINALLY DETERMINED THAT THERE WAS AN ELECTRICAL PROBLEM, ALSO THE BATTERY FAILED AFTER 1 YEAR OF OWNING THE VEHICLE.*JB
CONSUMER APPLIED ACCELERATOR PEDAL AT 35 MPH, AND VEHICLE WOULD NOT ACCELERATE. VEHICLE WAS TOWED TO DEALER. PLEASE ADD FURTHER INFORMATION.*AK
CONSUMER STATES THERE IS HIGH EFFORT TO TURN THE STEERING WHEEL AND HOLD THE VEHICLE ON THE ROAD CAUSING PAIN IN THE JOINTS OF THE HANDS, WISTS, ELBOWS AND SHOULDERS SOCKET RESULTING CRIPPLING OF FINGERS AND ARMS. HE FURTHER STATES IN ADDITION TO THE HEAVY STEERING EFFORT IS THE LACK OF INDENTATIONS ON THE BACKSIDE OF THE STEERING WHEELS. GM NOT WILLING TO DO ANYTHING. *TT THE CONSUMER STATED HE HAS LOST THE ABILITY TO CARRY THINGS IN HIS HANDS. *JB
THERE IS A CLUNK IN THE STEERING COLUMN WHICH THE DEALER CAN NOT GUARANTY THAT THEY CAN FIX BUT IS NORMAL ON THIS LINE OF GM CARS. MY CONCERN IS THAT THIS MAY DEVELOP INTO A FAILURE AS ON OTHER GM CARS.*AK
VEHICLE HAS BEEN TAKEN IN TO DEALER 7 TIMES TO GET AIR BAG LIGHT FIXED BECAUSE LIGHT WILL CONTINUOUSLY COME ON. CONTACTED DEALER, AND THE DEALER CANNOT FIND A REMEDY.
WHILE DRIVING AT 35MPH UP A BRIDGE, VEHICLE QUIT RUNNING, REPLACE IGNITION SWITCH.
WHEN MAKING TURNS IN EITHER DIRECTION, THERE WAS A LOUD POPPING SOUND. DEALER MODIFIED STEERING GEAR SHAFT PINION BY INSTALLING A LARGER PIN. THEN, REPLACED GEAR STEERING SHAFT PINION, PROBLEM STILL EXISTS. *AK *YH
WHEN SHIFTING TO PARK INDICATOR SHOWS IT WAS IN PARK, BUT INTERMITTENTLY VEHICLE WILL ROLL A FEW INCHES IN EITHER DIRECTION. DEALER STATED THERE WAS A PROBLEM WITH PARK LOCK PIN, HAS NOT BEEN REPAIRED AT THIS TIME. IF CALLING LEAVE NAME AND PHONE NUMBER ONLY, NO MESSAGE!*AK CONSUMER STATES VEHICLE ROLLS ON FOOT IN BOTH DIRECTIONS AND THEN ROCKS BACK AND FORTH BEFORE STOPS. *YH
TIRE MONITOR IS READING WRONG INFORMATION WHICH IS CAUSING CONSUMER TO PULL OVER TO CHANGE TIRE.*AK. CONSUMER STATES THE PRESSURE IS BETWEEN 31 TO 33 PSA, THE TIRE MONITOR NEVER CAME TO WARN OF TIRE FAILURE, WHEN THE TIRE HAD A HOLE IN THE SIDE WALL CONSUMER STATED HE COULD STICK HIS HAND THROUGH THE TIRE.*JB
GM NOT INTERESTED IN SATIFYING CUSTOMERS. OFFERED $3500 FOR MY TROUBLE(20 DAYS IN SHOP) & MUST KEEP DEFECTIVE CAR THAT CAN'T BE FIXED. NO SAFETY DEFECT LISTED. *AK
CONSUMER STATED THE TORQUE CONVERTER CLUTCH TAKES A LONG TIME TO LOCK UP ON THE TRANSMISSION IN COLD WEATHER, CONSUMER WAS INFORMED BY A GM REP THAT THIS OCCURRENCE IS NORMAL, AFTER CHECKING IN THE GM SERVICE MANUAL, CONSUMER DISCOVERED THE TORQUE CONVERTER CLUTCH DOES NOT LOCK UP UNTIL THE FLUID TEMPERATURE IN THE TRANSMISSION REACHES 266 DEGREES FAHRENHEIT, CONSUMER STATED WHEN THE TORQUE CONVERTER CLUTCH IS NOT LOCKED UP, THE VEHICLES HIGHWAY GAS MILEAGE IS NOT CLOSE TO WHAT WAS ADVERTISED ON THE PRICE STICKER OF CAR.*JB
ABS LIGHT KEEPS BLINKING ON ANF OFF. ALSO, TRACTION CONTROL LIGHT ON. BRAKES AND ROTORS KEEP PREMATURELY WEARING OUT. HAD VEHICLE REPAIRED TWICE, BUT PROBLEM STILL EXISTS. *AK
CONSUMER PUT KEYS IN IGNITION, TURNED THE KEYS, AND HEARD A LOUD NOISE, AND SAW SMOKING COMING FROM OUT THE HOOD, ENGINE HAD CAUGHT ON FIRE. CONTACTED DEALER.*AK *YH
AS I PUT THE KEY INTO THE IGNITION - TURN THE KEY - A LOUD BANG CAME FROM THE CAR - WHEN I LOOKED OUT OF THE WINDOW SMOKE WAS COMING FROM UNDER THE HOOD - SO, I POP THE HOOD, EXIT THE CAR, LIFTED THE HOOD AND THE ENGINE WAS IN FLAMES - CALLED THE FIRE DEPARTMENT TO PUT THE FIRE OUT - FIREMEN STATED THAT THE ENGINE WAS ON FIRE.
WHILE DRIVING, THE POWER STEERING WAS HARD TO TURN DUE TO A DESIGN FLAW. CONSUMER STATED THAT THE STEERING SYSTEM APPEARS TO HAVE A MAJOR CRIPPLING EFFECT ON DRIVERS HANDS. *YH
VEHICLE WAS INVOLVED IN AN ACCIDENT AND WAS HIT IN THE DRIVERS DOOR AND LEFT FRONT, THE SIDE IMPACT WAS SO INTENSE THAT THE DASH BOARD WAS COLLAPSED AND BOTH FRONT SEATS WERE MOVED. NEITHER THE FRONT OR DRIVERS SIDE AIR BAGS DEPLOYED.*AK
ROLLING BACKWARDS AT A STOP.SHAKING/SHIMMYING OF STEERING WHEEL--HAD TO REPLACE ROTORS/BRAKES AT MY OWN EXPENSE BECAUSE WARRANTY EXPIRES AT 36,000.I ALSO HAD TO REPLACE THE MODULE BECAUSE IT WAS MALFUNCTIONING,THE PISTONS/RINGS AND THE ABS SYSTEM WAS ALSO MALFUNCTIONING--STILL AT MY OWN EXPENSE.NOW,I'M HAVING PROBLEMS WITH MY STEERING AND FRONT END MAKING CLUNKING NOISES.I BOUGHT THE CAR WITH 17,500 OR SO ON IT,AND NOW 24,000 MILES OR SO LATER I'M SPENDING A FORTUNE ON THE UPKEEP OF AN APPARENT LEMON.SURE WISH CHEVY WOULD DO SOMETHIN ABOUT IT INSTEAD OF GIVING US THE RUN-AROUND. NLM
ROTORS WARPED AT 16,054 MILES. DEALER RESURFACED ROTORS AND SANDED PADS. ROTORS WARPED AGAIN AT 29502 MILES. DEALER REPLACED BOTH FRONT ROTORS AND PADS. AT 38735 MILES I TOOK CAR TO DEALER WITH COMPLAINT OF A BUMPING SENSATION IN THE STEERING MOSTLY WHEN TURNING. SER. MGR. REPORTED THAT IMPALAS HAVE HAD INTERMEDIATE STEERING PROBLEMS, BUT MECHANIC REPORTEDLY FOUND NO SUCH PROBLEMS, HOWEVER, HE FOUND THAT ROTORS WERE AGAIN OUT OF ROUND. ROTORS WERE RESURFACED AND PADS WERE SCUFFED. THIS DID NOT HELP THE BUMPING SENSATION IN THE STEERING. FEEL THAT CHEVROLET KNOWS THEY HAVE SERIOUS PROBLEMS WITH ROTORS AND STEERING, BUT NO SOLUTION HAS BEEN OFFERED TO ME.*AK
CONSUMER STATED THERE IS A VIBRATION FROM THE FRONT END WHEN APPLYING BRAKES. MECHANIC REPLACED FRONT PADS AND MACHINED ROTORS. *JG
WHILE DRIVING AND WITHOUT WARNING COLUMN SHAFT UPPER WENT OUT, RESULTING IN LOUD NOISES IN FRONT END OF CAR. *AK
PAINT, MOLDING TOO MANY TO LIST
WOULD LIKE TO KNOW WHAT CAN BE DONE, MANUFACTURER'S LIABILTY ECT. NO SAFETY DEFECT LISTED. *AK
FRONT OF VEHICLE WAS RATTLING WHEN MAKING TURNS AT SLOW SPEED. DEALER REPLACED ENGINE CRADLE. IN AUGUST OF 2001 RATTLING RETURNED. DEALER REPLACED STEERING UPPER SHAFT.*AK
WHEN MAKING TURNS THERE IS A CRACKING AND POPPING SOUND COMING FROM UNDER THE HOOD. DEALER DETERMINED ENGINE CRADLE NEEDS TO BE REPLACED A SECOND TIME. HOWEVER, CHEVROLET STATED THERE WAS NOTHING THAT COULD BE DONE AT THIS TIME, THEY WERE WORKING ON A SOLUTION.*AK
WHEN APPLYING BRAKES, VEHICLE WILL START TO SHAKE AND THERE WILL BE AN EXTENDED STOPPING DISTANCE. THIS PROBLEM WILL HAPPEN AT ANY SPEED. TOOK VEHICLE INTO DEALER, AND IT TOOK DEALER THREE TIMES BEFORE THEY WERE ABLE TO FIX THE PROBLEM.*AK
THERE IS A CLICKING SOUND COMING FROM STEERING WHEEL WHEN CONSUMER IS TURNING LEFT OR RIGHT. CONTACTED DEALER, AND AFTER THREE TRIES DEALER COULD NOT FIND THE CAUSE. *AK DEALER HAS REPLACED THE STEERING SHAFT ASSEMBLY AND THE STEERING GEAR. STEERING WHEEL SHAKES WHEN BRAKES ARE APPLIED. CRUISE CONTROL WAS INOPERABLE.
WHILE TRAVELING AT ANY RATE OF SPEED VEHICLE WOULD STALL WITHOUT ANY INDICATION. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. *AK
CLUNKING NOISE IN FRONT END, FEELS LOOSE. DEALER CHECKED AND VERIFIED THAT SNAPPING FEELING IN THE STEERING WHEEL, REMOVE INTERMEDIATE SHAFT FROM INSPECTION FOR PROPER LUBE, WILL REQUIRE SHAFT LUBE, NOT CURRENTLY AVAILABLE, THERE IS A SOFT AUDIBLE CLUNK IN FRONT END NOT FELT THROUGH THE STEERING WHEEL DURING PARKING LOT TEST DRIVE, INSPECT FRONT SUSPENSION CRADDLE , OLD STYLE WELDS, ORDERED FRONT CRADDLE, ORDERED GREASE KIT, WAITING FOR INFORMATION REGARDING CRADLE REPLACEMENT.
WE CONTACTED THE DEALER ABOUT THESE PROBLEMS,JUST GOT IGNORED. NO SAFETY DEFECT LISTED IN SUMMARY.*AK
WHILE VEHICLE WAS IN PARK AND IDLING, A FIRE STARTED UNEXPECTEDLY ON DASHBOARD NEAR CIGARETTE LIGHTER. CONSUMER WAS ABLE TO EXTINGUISH THE FIRE BEFORE ANY INJURY OCCURRED. DEALERSHIP EXAMINED VEHICLE AND COULD NOT DETERMINE CAUSE OF THE FIRE BECAUSE THERE WERE NO MALFUNCTIONS WITH CIGARETTE LIGHTER, AND THERE WERE NO OTHER ELECTRICAL SYSTEMS NEAR THE AREA WHERE FIRE STARTED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION / PHOTOGRAPHS.*AK
I HAVE GOT THE THIRD STEERING COLUMN, THIRD SET OF TIRES AND A NEW CRADLE. THE PROBLEM STARTED AT 4437 MILES AND HAS CONTINUED YET @ 37204 MILES. HAVE BEEN TO MANY DEALERS, CONTACTED GM AND NOW HAVE A BETTER BUSINESS BUREAU COMPLAINT FILED. THE DEALERS TOLD ME IT WAS THE TIRES AND THE TIRE DEALERS TOLD ME IT WAS THE CAR. IN 4000 MILES MY TIRES WENT FROM 9/32" TO 3/32" WEAR. THE "KLUNK" IN THE FRONT END IS STILL THERE. THE VEHICLE LIKES TO "WANDER" DOWN THE ROAD WITH VIBRATIONS FELT IN THE STEERING WHEEL. THE SERVICE MANAGER TOOK IT ON MANY TEST DRIVES AND CONTACTED THE REGIONAL MANAGER=WHO SAID "NOT ANOTHER DIME IN THIS CAR". I WAS ESCORTED TO THE SALES DEPARTMENT AND INTRODUCED TO A SALESMAN FOR PURPOSES OF TRADING THE VEHICLE IN. THE OFFER WAS LESS THAN NADA TRADE VALUE. I HAVE CONTACTED GM'S ASSISTANCE LINE MANY TIMES AND JUST GOT THE "RUN AROUND" WITH OPERATORS DOCUMENTING CONVERSATION AND NO ONE WOULD LET ME TALK TO A "REAL" SUPERVISOR. ALL I WANTED TO DO WAS ASK FOR A FAIR SOLUTION TO THE PROBLEMS THAT THE DEALERS AND GM KNOW THAT THEY HAVE. MY VEHICLE IS NOW OUT OF WARRANTY WITH THE SAME PROBLEMS SINCE I BOUGHT IT. WHY = IF GM STATES IN THEIR LITERATURE = THEY ARE COMMITTED TO "CUSTOMER SATISFACTION" = NOT RESPONSIVE IN A FAIR MANNER AND I HAD TO TAKE THIS ISSUE TO ALL OF THESE EXTREMES????????????? ALSO AT ISSUE = IS THE FACT THAT GM PENALIZES DEALERS (WITH BAD CUSTOMER SURVEYS) DUE TO THE MANUFACTURERS ENGINEERING PROBLEMS. WHAT HAPPENED TO TELLING THE "TRUTH" AND "C
THE SHIFT LEVER FAILED AND WAS REPLACED. *YD
AIR BAG WARNING LIGHT REMAINS ILLUMINATED, INDICATING A MALFUNCTION. DEALER REPLACED AIR BAG SENSOR. PLEASE GIVE ANY FURTHER DETAILS.*AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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